15 Learning Coach jobs in South Africa

Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business. We're The Private Funds Clearinghouse, connecting more than 53,000 investors with 6,500 funds and 180 fund managers around the globe. Our vision is to change the paradigm of private markets investing through harmonising the end-to-end investment process within one platform. Investors benefitfrom a seamless, one & done experience across the fund lifecycle (from fund selection and subscription through to settlement and reporting) underpinned by a globally compliant KYC passport and 24/7 support. Fund managers can raise capital faster at a lower cost from a wider pool of pre-approved investors. Founded in 2015, Sonata One has a presence in eight locations worldwide including the US, UKand Luxembourg, Guernsey, South Africa and Mauritius. We operate as #One Global Thread in line with our values: We challenge the norm, we change the way we think and work, by connecting systems and people, while committing to our vision and each other. We are now looking to recruit an experienced Learning and Development Coach to join our global team. Position Overview: We are seeking an experienced, innovative Learning and Development (L&D) Coach to join our dynamic team within a highly regulated, global financial services business. This role requires a proactive and creative individual, passionate about delivering impactful training programs, incorporating the latest technological advancements to engage and support our employees’ continuous professional growth. This position will oversee a range of learning initiatives, from technical and regulatory training to essential soft skills development. This role combines facilitation, coaching, and program development to empower employees to reach their full potential and support business goals. Responsibilities: Learning Program Design & Delivery Deliver interactive workshops, training sessions, and coaching programs (in-person and virtual). Adapt delivery style to suit diverse learning needs and levels of experience. Work with stakeholders to identify training needs and performance gaps. Develop or customize training materials, e-learning modules, and supporting resources. Provide one-on-one or group coaching to support individual growth and performance improvement. Help learners apply knowledge to real-world work situations. Technology Integration for Learning Implement and manage learning technologies and systems (e.g., Learning Management Systems, virtual learning tools, gamification, AI-based learning, etc.) to optimize training delivery. Stay up to date with emerging learning technologies and integrate them where applicable to enhance training impact. Drive digital transformation within L&D by creating engaging e-learning modules, video-based training, simulations, and interactive content. Stakeholder Collaboration & Relationship Management Partner with internal stakeholders, including compliance, risk management, and senior leadership, to ensure training programs align with business goals and regulatory requirements. Create and enable a learning culture by engaging leaders and teams in the importance of ongoing skill development and professional growth. Measurement & Continuous Improvement Conduct regular training audits to ensure compliance with industry standards and best practices. Develop a data-driven approach to measure employee performance pre- and post-training to ensure impactful learning outcomes. Qualifications: Experience in Learning & Development, preferably within a regulated financial services industry. Excellent facilitation and presentation skills. Strong interpersonal and coaching skills, with the ability to motivate and inspire. Experience with instructional design principles and adult learning methodologies. Proficiency in delivering both face-to-face and virtual training. Strong organizational skills with attention to detail. Proficiency with Learning Management Systems (LMS), e-learning software, and virtual learning tools. Familiarity with tools for digital content creation, video editing, and multimedia design. Effective communication and interpersonal skills, with the ability to engage diverse audiences and build relationships across all levels. Certified Professional in Learning and Performance (CPLP), ATD, or similar L&D certifications are advantageous. Being part of Sonata One provides a collaborative and inclusive work culture that values innovation and diversity. We believe in the power of our unique mission, and we all work together towards that one single goal. We also believe in being real. We are not a big corporate. Everyone has an important role to fulfil, and your contribution will be an integral part of our success story. Private Medical Insurance – Comprehensive coverage to support your health Life Insurance – Peace of mind for you and your loved ones Income Protection – Financial support when you need it most Annual Leave – With extra days that grow the longer you’re with us Pension Scheme – Employee matched helping you plan confidently for the future Wellness Budget – Investing in your health with a gym membership Employee Assistance Program – Confidential, 24/7 support for life’s ups and downs Enhanced Maternity, Paternity & Adoption Leave – Because family matters Career Training & Development – Ongoing learning opportunities to help you grow Paid Volunteering Day – Take time to give back to causes you care about Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Linked In Profile Website What is you desired salary? * Do you live within commutable distance of our offices? * Select. #J-18808-Ljbffr

Curriculum Coordinator: New Programme Development

Listing reference: manco_000696

Listing status: Online

Apply by: 7 April 2025

Position summary

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: No

Introduction

To provide coordination and support to the Curriculum Department by assisting with the various processes associated with new programme development, short learning programme development, professional body accreditation and responses to regulatory bodies within the department to ensure that MANCOSA meets its strategic objectives and goals.

CORE FUNCTIONS INCLUDE

1. Track documents as per New Programme Development processes
2. Efficiently schedule and coordinate meetings and interviews as and when required
3. Ensure new programme development is completed as per regulatory and institutional standards
4. Sourcing of programme developers, programme reviewers, and short learning programme developers timeously to ensure deadlines are met
5. Liaise with programme developers regarding revisions and/or amendments to new programme submission documents
6. Submit new programmes as per the stipulated deadline
7. Ensure alignment of new programme development with the institution’s mission, vision, and strategic objectives
8. Compile and coordinate narratives and supporting evidence for new programme development
9. Coordinate the development of responses to conditions and/or representations (where applicable) when feedback is received from the respective regulator
10. Coordinate the development and review of Short Learning Programmes ensuring alignment with the institution’s mission, vision, and strategic objectives
11. Ensure professional body accreditation, endorsement, MOU, or maintenance is complete as per the guidelines provided
12. Submit professional body applications as per the stipulated deadline
13. Ensure alignment of professional body with the identified existing programme
14. Compile and manage narratives and supporting evidence for professional body applications
15. Participation in regulatory body activities

Qualifications

1. Essential Qualification: Honours
2. Preferred Qualification: Master’s

EXPERIENCE

1. Essential experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance
2. Preferred experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance

RELATED KNOWLEDGE, COMPETENCIES AND SKILLS

1. Excellent listening, communication, and written skills
2. Strong writing and reporting abilities
3. Effective collaboration and interpersonal skills
4. Strong networking and relationship-building skills
5. Adherence to instructions and procedures
6. Deadline-oriented
7. Capable of multitasking
8. Excellent planning, organizational skills, and ability to perform under pressure
9. High level of integrity and honesty
10. Creative and innovative thinker
11. Proficiency in MS Office
12. Solid understanding of the Higher Education landscape
13. Ability to thrive under pressure

General

Required to work overtime when necessary

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Listing reference: manco_000714

Listing status: Online

Apply by: 23 May 2025

Position summary

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: No

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available:

CORE PURPOSE

To provide coordination and support to the Curriculum Department by assisting with the various processes associated with new module development within the department to ensure that MANCOSA meets its strategic objectives and goals.

Core Functions

• Coordinate the new module development process for the content writing and moderation of new Module Guides
• Conduct sourcing and contracting of appropriate Programme Advisory Members, Module Guide Writers and Module Guide Moderators
• Provide professional feedback to Module Guide Writers and Moderators, thereby ensuring alignment to MANCOSA’s and regulatory body standards
• Track documents as per New Module Development processes
• Accurately compile Curriculum Structures, Programme Information Sheets, Prescribed and Recommended Readings Lists for new module development while maintaining quality and consistency as per the Department’s requirements and standards
• Compilation of New Module Development Reports
• Efficiently schedule and coordinate meetings and interviews
• Professionally communicate with internal and external stakeholders
• Contribute to the achievement of student success via engaging and solving curriculum related student queries and ensuring module guides are of a high-quality standard per intake
• Coordinate formatting and layout editing on New Module Guides as per the formatting requirements
• Complete digitising of Module Guides as per requirements to maintain quality and consistency on the Curriculum Development and Management System
• Participate in regulatory body activities
• Assist during Departmental and institutional functions/events
• Independently study to ensure ongoing professional development to upgrade knowledge in field of expertise

QUALIFICATIONS

· Essential Qualification: Degree

· Preferred Qualification: Honours

EXPERIENCE

· Essential experience: At least 1-2 year’s higher education work experience , and u nderstanding of curriculum and regulatory compliance

· Preferred experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance

RELATED KNOWLEDGE, COMPETENCIES AND SKILLS

· Excellent listening, communication, and written skills

· Working with people

· Following instructions and procedures

· Writing and reporting

· Relating and networking

· Ability to multitask

· Planning, organising and the ability to work under pressure

· Integrity and honestly

· Detail oriented

· Creative and innovative

· Proficient in MS Office

· Have a good understanding of the Higher Education Landscape

· Ability to work under pressure

GENERAL

QUALIFICATIONS

· Essential Qualification: Degree

· Preferred Qualification: Honours

EXPERIENCE

· Essential experience: At least 1-2 year’s higher education work experience , and u nderstanding of curriculum and regulatory compliance

· Preferred experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance

RELATED KNOWLEDGE, COMPETENCIES AND SKILLS

· Excellent listening, communication, and written skills

· Working with people

· Following instructions and procedures

· Writing and reporting

· Relating and networking

· Deadline driven

· Ability to multitask

· Planning, organising and the ability to work under pressure

· Integrity and honestly

· Detail oriented

· Creative and innovative

· Proficient in MS Office

· Have a good understanding of the Higher Education Landscape

· Ability to work under pressure

GENERAL

Must be able to work overtime when necessary

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Curriculum Coordinator: New Programme Development Listing reference: manco_000696 Listing status: Online Apply by: 7 April 2025 Position summary Job category: Others: Education and Training Location: Durban Contract: Fixed Term Contract EE position: No Introduction To provide coordination and support to the Curriculum Department by assisting with the various processes associated with new programme development, short learning programme development, professional body accreditation and responses to regulatory bodies within the department to ensure that MANCOSA meets its strategic objectives and goals. CORE FUNCTIONS INCLUDE Track documents as per New Programme Development processes Efficiently schedule and coordinate meetings and interviews as and when required Ensure new programme development is completed as per regulatory and institutional standards Sourcing of programme developers, programme reviewers, and short learning programme developers timeously to ensure deadlines are met Liaise with programme developers regarding revisions and/or amendments to new programme submission documents Submit new programmes as per the stipulated deadline Ensure alignment of new programme development with the institution’s mission, vision, and strategic objectives Compile and coordinate narratives and supporting evidence for new programme development Coordinate the development of responses to conditions and/or representations (where applicable) when feedback is received from the respective regulator Coordinate the development and review of Short Learning Programmes ensuring alignment with the institution’s mission, vision, and strategic objectives Ensure professional body accreditation, endorsement, MOU, or maintenance is complete as per the guidelines provided Submit professional body applications as per the stipulated deadline Ensure alignment of professional body with the identified existing programme Compile and manage narratives and supporting evidence for professional body applications Participation in regulatory body activities Qualifications Essential Qualification: Honours Preferred Qualification: Master’s EXPERIENCE Essential experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance Preferred experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance RELATED KNOWLEDGE, COMPETENCIES AND SKILLS Excellent listening, communication, and written skills Strong writing and reporting abilities Effective collaboration and interpersonal skills Strong networking and relationship-building skills Adherence to instructions and procedures Deadline-oriented Capable of multitasking Excellent planning, organizational skills, and ability to perform under pressure High level of integrity and honesty Creative and innovative thinker Proficiency in MS Office Solid understanding of the Higher Education landscape Ability to thrive under pressure General Required to work overtime when necessary #J-18808-Ljbffr

Listing reference: manco_000714 Listing status: Online Apply by: 23 May 2025 Position summary Job category: Others: Education and Training Location: Durban Contract: Fixed Term Contract EE position: No Introduction MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: CORE PURPOSE To provide coordination and support to the Curriculum Department by assisting with the various processes associated with new module development within the department to ensure that MANCOSA meets its strategic objectives and goals. Core Functions Coordinate the new module development process for the content writing and moderation of new Module Guides Conduct sourcing and contracting of appropriate Programme Advisory Members, Module Guide Writers and Module Guide Moderators Provide professional feedback to Module Guide Writers and Moderators, thereby ensuring alignment to MANCOSA’s and regulatory body standards Track documents as per New Module Development processes Accurately compile Curriculum Structures, Programme Information Sheets, Prescribed and Recommended Readings Lists for new module development while maintaining quality and consistency as per the Department’s requirements and standards Compilation of New Module Development Reports Efficiently schedule and coordinate meetings and interviews Professionally communicate with internal and external stakeholders Contribute to the achievement of student success via engaging and solving curriculum related student queries and ensuring module guides are of a high-quality standard per intake Coordinate formatting and layout editing on New Module Guides as per the formatting requirements Complete digitising of Module Guides as per requirements to maintain quality and consistency on the Curriculum Development and Management System Participate in regulatory body activities Assist during Departmental and institutional functions/events Independently study to ensure ongoing professional development to upgrade knowledge in field of expertise QUALIFICATIONS · Essential Qualification: Degree · Preferred Qualification: Honours EXPERIENCE · Essential experience: At least 1-2 year’s higher education work experience , and u nderstanding of curriculum and regulatory compliance · Preferred experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance RELATED KNOWLEDGE, COMPETENCIES AND SKILLS · Excellent listening, communication, and written skills · Working with people · Following instructions and procedures · Writing and reporting · Relating and networking · Ability to multitask · Planning, organising and the ability to work under pressure · Integrity and honestly · Detail oriented · Creative and innovative · Proficient in MS Office · Have a good understanding of the Higher Education Landscape · Ability to work under pressure GENERAL QUALIFICATIONS · Essential Qualification: Degree · Preferred Qualification: Honours EXPERIENCE · Essential experience: At least 1-2 year’s higher education work experience , and u nderstanding of curriculum and regulatory compliance · Preferred experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance RELATED KNOWLEDGE, COMPETENCIES AND SKILLS · Excellent listening, communication, and written skills · Working with people · Following instructions and procedures · Writing and reporting · Relating and networking · Deadline driven · Ability to multitask · Planning, organising and the ability to work under pressure · Integrity and honestly · Detail oriented · Creative and innovative · Proficient in MS Office · Have a good understanding of the Higher Education Landscape · Ability to work under pressure GENERAL Must be able to work overtime when necessary #J-18808-Ljbffr

Student Support Consultant - Assessments

Listing reference: manco_000750

Listing status: Online

Apply by: 31 August 2025

Position summary

Job category: University and Academy

Location: Durban

Contract: Permanent

EE position: Yes

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.Student Support Consultant - AssessmentsCORE PURPOSEThe core purpose of the job is to provide high quality and internationally reputable student service via telephonic, digital or any other means of communication required by the organization. To apply first responder resolution practices and problem solving ability, together with excellent verbal and written communication.

CORE FUNCTIONS INCLUDE:

• To provide administrative assistance to students who contact MANCOSA with an assessment-related query telephonically, via a live chat or by sending an email via the ticketing system, so as to provide satisfactory resolution to the student query.
• The Assessments Student Support Consultant must offer guidance to students across a range of assessment related aspects.
• Collaborating with team members and relevant stakeholders to assist students for query resolution.
• Ensure all assessment-related student support needs are met and always in line with the organizational vision, mission and strategy.
• Efficiently handle operations within the call center and administration unit whilst maintaining service levels that are agreed upon and measured against key performance indicators.
• Develop and Improve student satisfaction strategies through efficient use of communication skills, available systems, tools and processes

QUALIFICATIONS

• Matric

EXPERIENCE AND SKILLS

• Minimum 2 years’ experience in a customer service related environment
• Excellent writing skills and attention to detail on email

ADVANTAGES

• Qualification in Customer Care/Services

GENERAL

• Willingness to work overtime when required.
• Special or ad-hoc projects may be allocated as determined by the institutions operational requirements and interdepartmental process integration requirements.

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Student Support Consultant - Assessments Listing reference: manco_000750 Listing status: Online Apply by: 31 August 2025 Position summary Job category: University and Academy Location: Durban Contract: Permanent EE position: Yes Introduction MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available. Student Support Consultant - Assessments CORE PURPOSEThe core purpose of the job is to provide high quality and internationally reputable student service via telephonic, digital or any other means of communication required by the organization. To apply first responder resolution practices and problem solving ability, together with excellent verbal and written communication. CORE FUNCTIONS INCLUDE: To provide administrative assistance to students who contact MANCOSA with an assessment-related query telephonically, via a live chat or by sending an email via the ticketing system, so as to provide satisfactory resolution to the student query. The Assessments Student Support Consultant must offer guidance to students across a range of assessment related aspects. Collaborating with team members and relevant stakeholders to assist students for query resolution. Ensure all assessment-related student support needs are met and always in line with the organizational vision, mission and strategy. Efficiently handle operations within the call center and administration unit whilst maintaining service levels that are agreed upon and measured against key performance indicators. Develop and Improve student satisfaction strategies through efficient use of communication skills, available systems, tools and processes QUALIFICATIONS Matric EXPERIENCE AND SKILLS Minimum 2 years’ experience in a customer service related environment Excellent writing skills and attention to detail on email ADVANTAGES Qualification in Customer Care/Services GENERAL Willingness to work overtime when required. Special or ad-hoc projects may be allocated as determined by the institutions operational requirements and interdepartmental process integration requirements. #J-18808-Ljbffr

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

STUDENT REGISTRATION SUPPORT CONSULTANT - DURBAN CORE PURPOSE

The core purpose of the job is to comply with initiatives relating to the key institutional objectives: growth, stakeholder engagement, and operational and academic excellence. In doing so, the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

CORE FUNCTIONS:

• Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
• Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
• Actioning the appropriate follow-up mechanism for Cancellations, Deferrals and Change of Electives (COE) in accordance with the SOP.
• Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
• Reporting daily targets in accordance with key tracking points to the unit line manager and through discussions provide suggestions for the improvement of service and retention initiatives.
• Facilitating the resolution of queries and complaints arising from the Student Registration Support unit as well as conducting follow-ups emanating from the customer satisfaction surveys.
• Investigating and resolving queries and complaints as determined by the Registration Support Manager.
• Contributing to re-engineering business processes and applicable policies, in accordance with regulatory requirements if applicable, with the purpose of enhancing efficiency and quality of activities executed.
• Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
• Administering records within the department including but not limited to reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

QUALIFICATIONS

Relevant computer applications certificates and/or call centre system training would be an advantage.

EXPERIENCE AND SKILLS

• Minimum two (2) years ’ experience in a customer service-related environment and a minimum of one (1) year in a sales environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email).
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Possess an ability to adopt and solve problems.
• Must be able to make sound judgment under pressure.
• Stress tolerance.
• High energy level.
• Integrity.

ADVANTAGES

• Experience with help desk support would be an added advantage.

GENERAL

Must be able to work weekends and overtime when necessary.

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Job category: Others: Administrative Support and Secretarial

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: STUDENT REGISTRATION SUPPORT CONSULTANT - DURBAN.

CORE PURPOSE

The core purpose of the job is to comply with initiatives relating to the key institutional objectives of growth, stakeholder engagement, and operational and academic excellence. The incumbent will perform a wide range of initiatives related to student retention and customer service.

CORE FUNCTIONS:

1. Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
2. Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
3. Actioning the appropriate follow-up mechanism for Cancellations, Deferrals, and Change of Electives (COE) in accordance with the SOP.
4. Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
5. Reporting daily targets in accordance with key tracking points to the unit line manager and providing suggestions for the improvement of service and retention initiatives.
6. Facilitating the resolution of queries and complaints arising from the Student Registration Support unit and conducting follow-ups from customer satisfaction surveys.
7. Investigating and resolving queries and complaints as determined by the Student Services Manager.
8. Contributing to re-engineering business processes and applicable policies to enhance efficiency and quality of activities executed.
9. Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
10. Administering records within the department including reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

QUALIFICATIONS

Relevant computer applications certificates and/or Call Centre system training would be an advantage.

EXPERIENCE AND SKILLS

1. Minimum two (2) years experience in a customer service-related environment and a minimum of one (1) year in a sales environment.
2. Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email).
3. Strong interpersonal skills.
4. Excellent verbal and written communication skills.
5. Ability to adopt and solve problems.
6. Must be able to make sound judgement under pressure.
7. Stress tolerance.
8. High energy level.
9. Integrity.

ADVANTAGES

1. Experience with help desk support would be an added advantage.

GENERAL

Must be able to work weekends and overtime when necessary.

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