768 Lead Operations jobs in South Africa

Job Purpose

Monitoring the daily functions within the departments to ensure that agreed SLA and daily targets is being adhered to and maintain the relationships between the clients and the business. 

• Monitor and encourage staff by tracking daily progress.
• Building strong relations internally and externally.
• Dealing with escalations to ensure they are concluded.
• Attending monthly client meetings.
• Track and encourage release negotiations for company cost savings.

Responsibilities

1.Manage and plan the day to day activities of all staff

• Ensure that team is fully functional to carry out daily tasks and set deadlines to ensure that specified targets are set.
• Ensure that the team understands what is required of them and addresses concerns and possible escalations to be dealt with proactively in daily staff meetings.
• Assist in resolving escalations from both the client and service providers.
• Monitor cases and the workflow of agents and team leaders to maximum productivity.
• Manage cases within and out of SLA agreements to ensure they are resolved.
• Ensure that feedback is given to customers and clients as well as internally on resolution of cases.
• Monitor internal communication.
• Liaise with group procurement to resolve queries with problematic service providers mainly for incorrect destinations. 

2.Financial aspects

• Ensure daily payments to NON-FAM service providers are loaded and released timeously each day to avoid additional costs.
• Authorization of refunds daily once an observation has been concluded and the verification of the details have been received.
• Sign off on financial losses within the departments once investigations are completed. 
• Ensure that upliftment salvage cases are completed timeously.
• Assisting both debtors and creditors departments with queries.
• Ensuring and managing disputes and providing supporting documentation to resolve queries.
• Assisting to ensure there is claim numbers for invoicing. 
• Overseeing the posting & linking of cases.

3.Reporting

• Cleaning and double-checking accuracy of reports to clients for monthly reports. 
• Internal reporting to measure staff productivity daily and targets are being achieved.
• Internal management reporting to present progress within the departments. 
• Manage release and customer care department reports and timelines for client expectations. 
• Negotiation reports to determine cost savings within the release department.
• Monthly Reporting for all clients to track activity for the month to assist in improving shortfalls and to look at ways to improve reoccurring problems.

4.Negotiating invoices

• Assist with costing provided by non-FAM service providers by reducing the rates charged to agreed or standard market related rates where team leader and agents are unsuccessful.

5.Escalations 

• Assisting with escalations from higher management and clients and providing support within the departments in getting urgent matters resolved. 

6.Human Resources function

• Discipline and take corrective action according to Group standards.
• Ensure all leave forms are approved and authorized and plans are made to ensure that there are no backlogs when staff are on leave. 
• Submit overtime monthly.
• Ensuring there is capacity within the departments.
• Ensure time keeping and attendance requirements are being adhered to.
• Interview candidates for roles which need to be filled.
• Conduct quarterly performance discussions with staff members individually.
• Maintain/update and implement internal controls and procedures.
• Monitor and track individual performance.  

Requirements

• 5 - 7 years’ experience in operations and management as well experience in client liaison
li>Matric
• Microsoft Office– Intermediate

WEB applications such as:

• Dreamtec
• Salesforce
• TGS yard portal
• First Call
• Banking applications

Job Location : Gauteng, Johannesburg Deadline : August 18, 2025 Quick Recommended Links

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Your day at NTT DATA

• The Team Lead, Technical Services is an entry level management role, responsible for ensuring the provision of a service to clients ensuring that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.
• The primary objective of this role is to ensure zero missed service level agreement conditions and the achievement of client satisfaction through assisting with the planning, building and supporting of technology solutions.
• The Team Lead, Technical Services focuses on ensuring all lines of support for complex incidents, requests, events and / or problems through the effective management and leadership of a team of Engineers and / or Specialists.
• This is an entry level people management role responsible for providing guidance, mentorship, and fostering a collaborative and high-performing work environment.

Key responsibilities :

• Provides operational management team of individuals accountable for service offer management.
• Manage a 24 / 7 NOC environment using monitoring tools to provide pro-active services
• Sets the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients.
• Investigates and resolves client problems relating to WAN Connectivity which have been escalated by the team.
• Ensures that assigned infrastructure at the client site is configured, installed, tested and operational.
• Investigates all line support calls and identify the root cause of incidents, events and problems to ensure proactive future management.
• Takes full ownership for managing the escalated incidents, requests, events and / or problems to resolution within the service level conditions.
• Provides continuous feedback to clients and affected parties and update all systems and / or portals as prescribed by company procedures.
• Follows the required handover procedures for shift changes to ensure service continuity and manage resource allocation to achieve service level agreements.
• Assists with the analysis of statistics and other data to determine the level of client service provided.
• Contributes to and assists with the maintenance of the information technology site plan.
• Assists with the identification of user and employee training requirements.
• Troubleshooting : Strong analytical and problem-solving skills for incident response and troubleshooting.

To thrive in this role, you need to have :

• Knowledge of technical services, IT service management, and related technologies.
• Knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices.
• Knowledge and experience working with monitoring systems like Logic Monitor, SCOM or Solar Winds
• Understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
• Good client-facing and communication skills, with the ability to build and maintain strong client relationships.
• Entry level management qualities, including the ability to learn the skills to inspire and mentor a team.
• Displays the ability to facilitate presentation of technical and complex matters to a diverse audience.
• Displays the ability to analyze data and produce reports on issues and recommend resolutions.
• Knowledge of ITIL (Information Technology Infrastructure Library) practices.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Knowledge of Agile and SCRUM methodologies

Academic qualifications and certifications :

• Bachelor's degree or equivalent in Business or Information Technology or related field.
• ITIL certification
• SAFe Practitioner certification is desirable
• Relevant technical certifications (CCNA) as required

Required experience :

• Relevant demonstrated experience in similar role within a related global technology environment.
• Minimum 2 years' experience operationally managing a technical team.
• Relevant experience dealing with clients and managing service levels.
• Relevant experience working in a technical environment supporting networks and using monitoring tools.

IRD Global Port Shepstone, KwaZulu-Natal, South Africa

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IRD Global Port Shepstone, KwaZulu-Natal, South Africa

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Job Description

Position Code

HRD-SA/10-024

Program

Kuyakhanya

Employment Type

Contractual (close-ended until June 30, 2026)

Job Grade

Assistant Manager

Reporting To

Head of Operational Services & Site Project Director

Location

Port Shepstone, South Africa

JOb Purpose

Lead and integrate all project-based operational functions including supply chain, procurement, travel and logistics, and administrative services ensuring they are efficient, compliant, and aligned with project objectives.

Responsibilities

• Oversee and guide Operations, Supply Chain, and Travel & Logistics functions, ensuring seamless coordination across projects and geographies.
• Translate project and organizational goals into integrated operational plans covering procurement, logistics, and administrative support.
• Ensure end-to-end procurement, warehousing, and distribution processes meet quality, timeliness, and compliance standards.
• Supervise travel arrangements, event logistics, and administrative support for project teams, ensuring cost-effective and timely execution.
• Monitor adherence to IRD policies, donor requirements, and local regulations; identify and address gaps proactively.
• Serve as the central liaison between operational teams, project managers, finance, and external vendors.
• Anticipate operational challenges, develop mitigation strategies, and ensure business continuity.
• Consolidate operational data, track KPIs, and present insights to senior management for informed decision-making.
• Provide coaching, performance management, and professional development to direct reports.
• Identify and implement process enhancements to improve efficiency, reduce costs, and enhance service delivery.
  
  

• Bachelor’s degree in business administration, Supply Chain Management, Operations Management, or related field (Master’s preferred).
• CIPS certification (Chartered Institute of Procurement & Supply) or a similar procurement and/or logistics certification would be an added advantage
  
  

• Minimum 4-6 years’ progressive experience in operations, supply chain, or logistics within NGO, INGO, or project-based environments, including at least 3 years in a supervisory role.
• Proven experience in procurement management, logistics coordination, and administrative operations.
• Strong knowledge of donor compliance requirements and procurement best practices.
  
  

• Strong leadership and people management skills, with the ability to inspire and develop teams.
• Excellent organizational and project management abilities.
• Strong negotiation and vendor management capabilities.
• Proficient in MS Office Suite; familiarity with ERP or supply chain management systems preferred.
• Excellent communication skills, both verbal and written.
• Analytical mindset with the ability to interpret operational data for decision-making.
• Adaptable and solution-oriented in dynamic environments.
• Strong interpersonal skills for managing relationships across functions and cultures.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitals and Health Care

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To lead and manage the National Operations team, ensuring stakeholder satisfaction and retention.

Further, to build, expand and leverage key relationships with retail / wholesale customers in the area of responsibility.

Key Responsibilities and Deliverables :

1. Responsible for the implementation of strategy, structure and business processes under management.
2. Partake in collaborative strategic planning with the customer and key constituents to ensure alignment on critical KPI’s.
3. Cultivate new business in the scope area to drive increased revenue and profit through conceptual and strategic selling methodologies and effective negotiating.
4. Development of Tactical Plans
5. Ensure comprehensive understanding of customer strategic objectives through interaction with relevant stakeholders.
6. Negotiate tactical plans, implementation, finance, and objectives to agree and sign-off for implementation and execution.
7. Consult with relevant stakeholders to provide operational complexities.
8. Design organisational structure to ensure delivery of objectives.
9. Continuously review current service methodology and drive innovative thinking in line with market and client trends.
10. Operations Management
11. Drive operational efficiencies and manage discrepancies, implementing corrective actions where necessary.
12. Build effective operational structures within the division to ensure capacity to achieve or exceed business needs.
13. Design and implement efficient business processes to ensure high output.
14. Create frequent and relevant communication engagements with all critical customer personnel to enhance visibility and value.
15. Monitor call cycle activities, revise call cycles if required, and assess their impact against budgets, LRA, and employment conditions.
16. Communicate and review point of purchase standards, ensuring adherence and monitoring implementation.
17. Sales and Distribution
18. Ensure sales team adherence to parameters.
19. Obtain operational information from the principal.
20. Identify, develop, and execute opportunities and ad-hoc initiatives to increase sales and profitability.
21. Ensure distribution methods are effective and identify potential problems, managing assets for optimisation.
22. Achievement of Operational Objectives
23. Regularly analyze relevant data to meet milestones.
24. Create plans to address areas for improvement and meet objectives.
25. Gather team feedback and develop short-term tactical plans to enhance performance.
26. Develop and manage systems and processes to ensure objectives are met.
27. Compile divisional forecasts and budgets, presenting them for sign-off.
28. Implement, monitor, and manage budgets.
29. Identify and resolve exceptions.
30. Ensure sustainability and growth of profitability, controlling costs and maximising income and resources.
31. Communicate budgets to divisional managers and sales teams.
32. Stakeholder Management
33. Build, maintain, and grow strong relationships with stakeholders.
34. Align group and customer objectives with business plans.
35. Attend regular meetings to update and review plans with customers and the group.
36. Manage customer expectations and reputation.
37. Draft, implement, and maintain a customer contact matrix, ensuring adherence.
38. Prioritize and manage competing demands and expectations.
39. Identify cross-selling opportunities to clients and customers.

Contractual (close-ended until June 30, 2026)

Job Grade

Reporting To

Head of Operational Services & Site Project Director

Location

Port Shepstone, South Africa

Lead and integrate all project-based operational functions including supply chain, procurement, travel and logistics, and administrative services ensuring they are efficient, compliant, and aligned with project objectives.

• Oversee and guide Operations, Supply Chain, and Travel & Logistics functions, ensuring seamless coordination across projects and geographies.
• Translate project and organizational goals into integrated operational plans covering procurement, logistics, and administrative support.
• Ensure end-to-end procurement, warehousing, and distribution processes meet quality, timeliness, and compliance standards.
• Supervise travel arrangements, event logistics, and administrative support for project teams, ensuring cost-effective and timely execution.
• Monitor adherence to IRD policies, donor requirements, and local regulations; identify and address gaps proactively.
• Serve as the central liaison between operational teams, project managers, finance, and external vendors.
• Anticipate operational challenges, develop mitigation strategies, and ensure business continuity.
• Consolidate operational data, track KPIs, and present insights to senior management for informed decision-making.
• Provide coaching, performance management, and professional development to direct reports.
• Identify and implement process enhancements to improve efficiency, reduce costs, and enhance service delivery.

Required Qualification

• Bachelor’s degree in business administration, Supply Chain Management, Operations Management, or related field (Master’s preferred).
• CIPS certification (Chartered Institute of Procurement & Supply) or a similar procurement and/or logistics certification would be an addedadvantage

Required Experience

• Minimum 4-6 years’ progressive experience in operations, supply chain, or logistics within NGO, INGO, or project-based environments, including at least 3 years in a supervisory role.
• Proven experience in procurement management, logistics coordination, and administrative operations.
• Strong knowledge of donor compliance requirements and procurement best practices.

Required Skills

• Strong leadership and people management skills, with the ability to inspire and develop teams.
• Excellent organizational and project management abilities.
• Strong negotiation and vendor management capabilities.
• Proficient in MS Office Suite; familiarity with ERP or supply chain management systems preferred.
• Excellent communication skills, both verbal and written.
• Analytical mindset with the ability to interpret operational data for decision-making.
• Adaptable and solution-oriented in dynamic environments.
• Strong interpersonal skills for managing relationships across functions and cultures.

Position: Operations Lead / Supervisor

Salary: Market related

Location: Durban

Job type: Permanent

Industry: FMCG

Reference Number: MJ.OL.NS.09072025

COMPANY DESCRIPTION:

Our client operates in the imports and wholesale of stationery and related products to the retail trade in Southern Africa. They are looking for an experienced Operations Lead / Supervisor to join their team as soon as possible.

JOB DESCRIPTION:

This dual role includes oversight of the warehouse and being accountable for the supervision of the operations staff complement in terms of invoicing, credit processing and logistics/transporter management.

MAIN DUTIES & RESPONSIBILITIES:

Team Management

• Help promote a company culture that encourages top performance and high morale
• Continuous improvement mindset
• Facilitation of communication between the various teams and Senior Management
• Develop, implement, and review operational policies and procedures in conjunction with Senior Management
• Monitoring the operation team’s daily workflow and escalation where necessary
• First point of contact for operations queries from both internal and external stakeholders

Inbound Management

Shipping

• Generate clearing instruction on receipt of shipping documentation and send clearing instruction to freight forwarding partner with relevant paperwork
• Update shipping files with shipment and arrival dates
• Update weekly shipping status received from SBT and evaluate Bi- weekly report Nicki
• Maintain shipping file- Original B/L/telex release
• GRN and Data Sheets
• Prepare Packing List for container unloading

Consumable / Sundries Management

• Ordering, management and reporting on usage and costs
• Pallets – making sure sufficient
• Ink cartridges / toilet paper, etc.

Oversight of the Inventory Management Function

• Product Manufacturing
• Stock writeback processes
• Stock adjustments
• Stock movements
• Bin allocations between stock movements and accurate pulling
• Bay allocations
• Aged stock analysis
• Quality check process

Outbound Management

• Invoicing supervision
• Despatch supervision

Local Delivery Coordination

• Facilitate the daily process in conjunction with KZN Area Manager
• Ensure efficiencies within the process
• Communication with the various teams
• Escalation to Senior Management when necessary

Transporter Supervision

• RTT/ Campbells/ GMR/ Theo’s & Other coordination

1. Facilitating monthly meetings with service providers
2. Oversight of truck requests and follow ups
3. Developing reports and trackers to provide efficiencies within the process
4. Monitoring day to day activities to reduce costs and improve efficiencies
5. Ensuring that all transporter query investigations are resolved within a specified time period (Monitoring of order tracking and reporting. Ensuring that the daily monitoring of escalations and reports (deliveries, endorsements, returns) are completed

Returns & Credits Supervision

• Monitoring of returns (Rep, full order, and partial returns)
• First point of escalation for any return queries for resolution
• Signing off on credits that are resolved for final system updates

1. Escalation to Senior Management when needed

• Controlling and reporting on returned stock quality and extent of soiled / written off returns
• Creating and updating individual trackers and monthly reports for review by Senior Management

Warehouse Operations Management:

• Oversee warehouse staff in their daily activities, including receiving, storing, picking, packing, and shipping.
• Ensure efficient and accurate order fulfilment processes, including timely shipping of goods.
• Manage the flow of goods within the warehouse, ensuring optimal storage and retrieval practices.
• Maintain a clean, organized, and safe warehouse environment.
• Handle and manage customer complaints related to inventory or shipping issues.

Compliance and Reporting:

• Ensure compliance with relevant regulations, standards, and procedures, including health and safety requirements – ASIB
• Maintain accurate records of all warehouse activities, including inventory transactions, receipts, and shipments.
• Prepare and submit reports on inventory levels, warehouse performance, and other relevant data.

Coordination and Communication:

• Collaborate with other departments, including sales, procurement, and shipping, to ensure smooth operations.
• Communicate effectively with warehouse staff and management to ensure clear communication and coordination.
• Liaise with suppliers and other stakeholders to resolve any issues or address concerns.

Other Duties:

• May be involved in developing and implementing inventory management systems and procedures.
• May assist in the training of new warehouse or operations staff.
• May assist with inventory audits.

EDUCATIONAL REQUIREMENTS:

• Matric
• Degree or Diploma or similar qualification in Warehousing, Supply Chain, Procurement, Management or related field

EXPERIENCE AND SKILLS REQUIRED:

• Minimum 3 years’ experience in a similar role
• Minimum 3 years’ supervisory or management experience
• Minimum 3 years’ experience in the FMCG industry
• Strong analytical and strategic planning skills
• Highly organized with the ability to manage multiple priorities
• Own reliable vehicle and valid driver’s license

TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW:

POPIA

By Submitting your CV, you confirm that:

1. We may retain your personal information in our database for future matching.
2. We may contact you when suitable opportunities arise.
3. The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.

Western Cape, South Africa | Posted on 21/05/2025

Ontec has a diverse team made up of innovative and competent individuals. The company not only drives performance for employees to excel on a professional and personal level but rewards this performance. People here are satisfied, challenged and happy, which makes it a perfect working environment.

We are seeking a proven Field Operations Lead to join our Operations team and drive success across multiple functions within a dynamic and fast-paced environment. The successful candidate will be responsible for conducting general maintenance, installation, and troubleshooting of electrical systems (single and three-phase), control and instrumentation (C&I) systems, as well as water metering equipment across the region.

Key Responsibilities (including, but not limited to):

• Conduct maintenance on all electrical single and three phase, electrical C&I, and water metering equipment;
• Install electrical single and three phase, electrical C&I, and prepaid water metering equipment;
• Provide signoff and COC certificates for all installations;
• Attend to all technical calls and queries;
• Oversee contractor meter installation to correct standard and quality;
• Ensure adherence to, compliance with, and enforcement of Health and Safety standards;
• Manage contractor installation schedules and job cards;
• Manage meter registration on vending system;
• Conduct monthly meter readings for water and electricity;
• Compile customer invoice files for all services;
• Manage stock and control (submit monthly stocktake report);
• Perform monthly revenue protection analysis, audits, and inspections;
• Compile and submit monthly audit and inspection reports, highlighting findings and corrective actions implemented to the manager;
• Attend site meetings and client visits;
• Record technical faults and customer complaints and resolve within set timelines;
• Manage and maintain company assets and vehicles;
• Monitor energy balance of all key accounts;
• Operate and perform work within company systems, policies, and procedures;
• Perform other duties and responsibilities as assigned from time to time;
• Work overtime when needed;
• Be available for standby duties from time to time.

• N6 with electrician trade test from a recognized institution;
• Technical and general problem-solving capabilities; with a positive, service-oriented attitude;

• Ability to work independently and within a team;
• Ability to read drawings;
• Ability to work under pressure in a fast-paced and high-pressure environment.

About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role

As PayJoy continues to grow and expand in Latin America and globally, we are deepening our investments in anti-fraud to deliver the best possible prices to our customers. We are seeking a dedicated Fraud Prevention Specialist to join our fraud operations team in South Africa. This position plays a critical role in ensuring the integrity and security of our phone finance product by detecting, investigating, and preventing fraudulent activities. The ideal candidate will be responsible for monitoring transactions, analyzing fraud patterns, and implementing strategies to mitigate fraud risks, thereby protecting our customers and the company's financial assets.

A successful candidate for this role will possess strong analytical skills, attention to detail, and the ability to think critically under pressure. They should be proactive, innovative, and capable of working independently as well as part of a team. Excellent communication skills and the ability to collaborate with cross-functional teams are essential for effectively addressing and resolving fraud-related issues.

• Monitor and analyze transactions for potential fraudulent activity.
• Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
• Develop and implement fraud prevention strategies and procedures.
• Collaborate with the customer service and operations teams to address and mitigate fraud risks.
• Conduct regular fraud risk assessments and provide recommendations for improvement.
• Prepare and present detailed reports on fraud trends and prevention measures.
• Stay updated on the latest fraud techniques and industry best practices.
• Assist in training and educating team members on fraud prevention and detection

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 2 years of experience in fraud prevention, preferably within the financial services industry.
• Strong analytical and problem-solving skills.
• Proficiency in using fraud detection software and tools.
• Excellent communication and interpersonal skills.
• Languages: English

• Professional certification in fraud examination (e.g., CFE).
• Experience with phone finance products or similar financial services.
• Familiarity with regulatory requirements and compliance standards in South Africa.
• Language: Any local languages in ZA

• Health Insurance
• Life insurance
• Pension Fund
• Vacations 20 days
• $2,000 USD annual Coworking Travel Perk
• $,000 USD annual Professional Development Perk
• 500 USD annual Fitness Perk
• 500 USD Phone Finance allowance
• 250 USD Home Office equipment allowance
• 200 USD Headphone allowance

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

Reference: JHB000180-Sines-1

Our client is looking for an Operations Lead who will be responsible for ensuring optimum utilization of all laboratory resources, quality, and timely results to our customers. The individual will be instrumental in securing technical competency and relevance within the company in the current and any new analytical fields as part of its strategy. The incumbent will oversee all aspects of day-to-day laboratory operations ensuring accurate and timely results while maintaining a safe and efficient work environment.

The Operations Lead ensures the competitive positioning of IPS Laboratories as an independent analytical laboratory to satisfy the client’s needs in accordance with the requirements of the South African Health Products Regulatory Authority and related international standards. This position will be responsible for all operations including insourced and outsourced operations.

PRINCIPLE DUTIES

1. Enforce company policies and standard operating procedures in collaboration with the QA Manager.
   1. General management of the analytical laboratory in terms of cGXP including following and enforcing all applicable regulations and requirements according to SAHPRA Guidelines.
   2. Improve and promote quality and regulatory compliance, demonstrating accuracy and thoroughness throughout all other functions.
   3. Verify and process supplier documents and approved supplier databases.
   4. Draft and combine reports, verify results, perform calculations, and verify raw data.
   5. Ensure data integrity in compliance with ALCOA standards.
2. Manage People and Culture matters in collaboration with the People, Culture and Purpose Manager:
   1. Discipline matters.
   2. Leave matters.
   3. Participate in the recruitment of qualified team members.
   4. Assist with the implementation of performance management leading to a positive and high-performance company culture.
   5. Actively foster a culture of right first time and continuous improvement.
   6. Build, influence, and inspire the team to create an equitable environment conducive to personal and company growth.
3. Manage sub-contracted projects and outsourced services being responsible for results from contracting laboratories.
   1. Qualification of service providers, sub-contractors, and suppliers as per the relevant SOPs.
4. Implement and maintain the apparatus maintenance program, reporting problems with apparatus, and arranging repairs.
   1. Maintain laboratory equipment and performance by establishing quality standards; develop operations, quality, and troubleshooting procedures; ensure staff compliance; certify instrument performance; arrange for equipment replacement, service, and repairs.
   2. Implement and maintain the regular calibration of apparatus and calibration schedule in collaboration with the Shift Leaders and Team Leaders.
5. Oversee day-to-day operations.
   1. Ensure the implementation and maintenance of Health and Safety Regulations in the workplace.
   2. Ensure safety and security procedures for all equipment, materials, and activities on site.
   3. Project management and control in collaboration with laboratory personnel.
   4. Supervise access to the laboratory.
   5. Plan and execute projects in collaboration with the QA Manager and Technical Director.
   6. Supervise waste management according to SOP.
   7. Oversee and maintain the Stability Programs.
6. Supervise and control confidential information and documentation.

• Bachelor’s Degree in Pharmaceuticals or Chemistry is essential.

• Excellent Computer Skills (MS Office especially).
• Excellent knowledge of Business Principles (essential).
• Knowledge of cGMP regulations and Regulatory Requirements (Essential).

• Minimum of 10 Years Laboratory experience is essential.
• Minimum 5 Years experience as Laboratory / Operations Lead essential.
• Technical Document compilations, document control experience, and data integrity are essential.

• Professional and Ethical principles and behavior.
• Strong Communication Skills (verbal and written).
• Deadline driven.
• Quality focus.
• Ability to work well under pressure.
• Analytical skills.
• Detail oriented.
• Ability to function as part of a team.
• Ability to be proactive.