449 Lead Operations jobs in South Africa

Permanent

Roodepoort

Overview
We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector's vehicle fleet includes a food industry first in 'multi-temperature' vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose

• The Trainer is responsible for developing and delivering training programs to ensure that warehouse and transport division staff are fully competent in business processes, operational procedures, and role-specific practical applications.
• This role ensures staff members meet required competency standards through assessment, coaching, and ongoing development interventions.

Key Responsibilities

Training & Development

• Develop, implement, and facilitate training programs for warehouse and transport division employees.
• Ensure training materials are aligned with company policies, industry standards, and regulatory requirements.
• Provide hands-on, practical training tailored to each role within the warehouse and transport functions.
• Conduct refresher training sessions periodically to maintain high operational standards.

Competency Assessment

• Assess employee competence through observation, practical assessments, and structured evaluations.
• Identify skills gaps and recommend appropriate training interventions.
• Ensure compliance with competency-based training frameworks and regulatory requirements.

Practical Training & Coaching

• Deliver on-the-job training and coaching to employees to improve their practical execution of tasks.
• Use real-world scenarios and simulations to reinforce learning.
• Support employees in mastering standard operating procedures (SOPs) and best practices.

Compliance & Safety Training

• Conduct training on safety, health, environment, risk, and quality (SHERQ) standards.
• Ensure all employees understand and comply with safety protocols in the warehouse and transport environment.
• Assist in developing and maintaining a safety-conscious workforce.

Training Evaluation & Reporting

• Monitor training effectiveness through feedback, performance tracking, and reporting.
• Maintain training records, attendance logs, and assessment reports.
• Provide recommendations for continuous improvement in training content and delivery.

Collaboration & Stakeholder Engagement

• Work closely with HR, Operations, and SHERQ teams to align training with business needs.
• Engage with supervisors and managers to understand role-specific challenges and tailor training accordingly.
• Assist in developing a learning culture within the organization.

Compliance & Safety Training

• Ensure all employees complete legally required training (e.g., SHERQ compliance, equipment handling).
• Decide when refresher training is necessary for safety-critical roles.

Continuous Improvement & Process Enhancement

• Identify gaps in current training programs and decide on updates or new learning initiatives.
• Recommend process improvements to leadership based on training observations and employee feedback.

Key Relationships

Internal Customer Relationships

• Warehouse & Transport Employees – Primary trainees who rely on the Trainer for skills development, coaching, and competency assessments.
• Supervisors & Line Managers – Collaborate with them to identify training needs, track employee progress, and ensure training aligns with operational goals.
• HR & Learning & Development Teams – Work closely with HR/L&D to align training programs with company policies, compliance requirements, and employee development plans.
• SHERQ Team – Ensure that training aligns with health, safety, environmental, and quality compliance standards.
• Operations Leadership – Provide insights into workforce readiness and training impact on operational efficiency.

External Customer Relationships

• Regulatory & Compliance Bodies – Engage with external accreditation bodies or regulatory agencies to ensure training meets industry and legal standards.
• Training Vendors & Partners – Liaise with external trainers, consultants, and learning material providers for specialized training interventions.
• Technology & Equipment Suppliers – Coordinate with vendors who provide training on new warehouse or transport technology and equipment.

Qualifications And Experience
Qualifications, Skills and Experience Required for the Job

• Relevant qualification in Training & Development, Human Resources, Logistics, or a related field.
• Accredited facilitator, assessor, and/or moderator qualification (advantageous).

Skills

• Strong facilitation and coaching skills.
• Excellent verbal and written communication skills.
• Ability to assess skills and provide constructive feedback.
• Knowledge of adult learning principles and instructional design.
• Strong problem-solving skills and adaptability.
• Attention to detail and process-oriented mindset.
• Proficiency in Microsoft Office Suite and Cornerstone Learning Management Systems (LMS) (advantageous).
• Ability to engage and motivate learners across different skill levels.

Competencies
Technical Competencies

• Training & Facilitation Skills – Ability to deliver engaging and effective training sessions to diverse learners.
• Competency Assessment & Evaluation – Skilled in assessing employees' practical abilities and ensuring they meet required standards.
• Process Knowledge – Strong understanding of warehouse and transport operations, including SOPs and compliance requirements.
• Adult Learning Principles – Knowledge of how adults learn and the ability to design training accordingly.
• Safety & Compliance Understanding – Knowledge of SHERQ standards and ability to train employees on safety and compliance practices.

Behavioral Competencies

• Communication Skills – Ability to clearly explain concepts, procedures, and expectations to employees at all levels.
• Coaching & Mentoring – Capability to guide employees in skill development, problem-solving, and role proficiency.
• Problem-Solving & Critical Thinking – Ability to identify training gaps and implement practical solutions.
• Interpersonal Skills – Builds strong relationships with trainees, supervisors, and leadership teams.
• Adaptability & Resilience – Ability to adjust training methods based on audience, learning pace, or operational changes.

Leadership Standards

• Leading Without Authority – Influence employees and managers to prioritize learning and development.
• Accountability & Ownership – Takes responsibility for training quality, effectiveness, and employee development.
• Collaboration & Stakeholder Engagement – Works closely with Operations, HR, and SHERQ teams to align training with business needs.
• Continuous Improvement Mindset – Seeks ways to enhance training content, delivery, and effectiveness.
• Decision-Making & Judgement – Makes informed decisions regarding employee competency, training needs, and compliance requirements.

We look forward to hearing from you

Required outputs: Functional

• Lead and manage projects aimed at improving operational processes and systems.
• Coordinate resources, manage timelines, and ensure that projects are completed on schedule and within budget.
• Implement change management strategies to facilitate smooth transitions and adoption of new processes.
• Analyse existing production processes to identify inefficiencies or areas for improvement.
• Implement methodologies such as Lean, Six Sigma, or Total Quality Management to streamline operations and reduce waste.
• Lead workshops and brainstorming sessions to gather insights and ideas for process improvements from team members and stakeholders.
• Track and evaluate the impact of implemented improvements on operational performance and adjust as necessary.
• Evaluate existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop and implement strategies to streamline processes, enhance productivity, and reduce costs.
• Compare current processes against industry best practices and benchmarks to identify optimization opportunities.
• Redesign processes to eliminate waste, reduce cycle times, and enhance efficiency.
• Identify and implement automation tools and technologies to optimize repetitive tasks and workflows.
• Develop and implement operational excellence management systems, processes, techniques & tools for customer and outbound logistics operations, in accordance with industry best practices and regulatory requirements.
• Ongoing innovation and improvement of processes to meet customer needs and business tactic.
• Develop and execute a strategic plan for achieving operational excellence across the organization.
• Establish and maintain a framework for operational excellence that includes standards, methodologies, and tools.
• Work with various departments to align operational excellence initiatives with business objectives and ensure effective implementation.
• Allocate resources effectively to support process improvement and operational excellence initiatives.
• Conduct regular audits and assessments to identify areas for improvement and ensure compliance with quality standards.
• Provides management reports for strategic decision making.
• Evaluate adherence to regulatory requirements, industry standards, and organizational policies.
• Prepare and present audit reports with findings, recommendations, and action plans to senior management.
• Analyse data and identify trends to develop and implement corrective and preventive actions.

• Develop and maintain process control systems to ensure consistency and reliability in production.

• Develop and implement process control mechanisms to monitor and maintain process performance.

• Define and track control metrics to ensure processes remain within desired parameters.
• Identify and resolve issues or deviations in process performance through root cause analysis and corrective actions.
• Implement systems for ongoing monitoring and control of process variables and performance.
• Ensure that production processes comply with industry standards, regulations, and safety requirements.
• Conduct regular reviews and update internal standards and procedures to reflect changes in regulations and best practices.
• Provide training to employees on compliance requirements and standards to ensure awareness and adherence.
• Prepare for external audits and inspections by ensuring all documentation and processes are in compliance.

• Bachelor's degree in engineering, Industrial Management, Operations Management, or a related field
• Six Sigma or Lean certification.
• Simulation modelling
• Advanced Data Analytics & Modelling- (advantageous)
• Minimum of 5-7 years of experience in operations.
• Proven track-record of analysing, designing, implementing, maintaining, and improving Total Quality Management, Industrial Engineering and Operational Excellence, tools, processes and systems.
• Proven track-record in simulation software such as Simio, Anylogic, Fidelis or similar.
• In depth experience of managing multi-dimensional programmes, deadlines, and large budgets.
• Engagement with diverse, external international stakeholders in managing legislative risk.
• Experience in working across a broad spectrum of industries – from white collar to unionised environments.

Be Part Of The World's Largest Logistics Company
Deutsche Post DHL Group is the world's leading logistics and mail company.

We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you'll be working for a global company that's focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we're looking for…
Lead: Operations
Job Purpose
To maximize the performance of the operation by directing the daily, weekly, monthly activities, providing leadership, motivation, training and development of the workforce whilst adhering to the budget

Key Responsibilities

• Adhering to the budget as agreed between DHL and Clients
• Effective leadership and management of the operational teams
• Ensuring a safe, secure, clean and fair work environment for team members
• Team building and morale management
• Ensure compliance to standard operating procedures
• Maximize accuracy, productivity and space utilization
• MHE and shuttle truck management
• Management of overtime requirements and the overtime account
• Management of casuals and the casual account
• Consistently achieve established key performance indicators for productivity, accuracy and housekeeping
• Ensure the timeous turnaround time for vehicles and export orders
• Ensure correct number of staff allocated to the various operational teams and monitoring thereof
• Ensuring excellent presentation of stock to inspectors / customers

Functional Competencies

• Must have good knowledge of all admin processes
• Must have a high level of understanding of all machinery, equipment and vehicles on site
• Open communication - positive work environment and feedback - manage team dynamics
• Develop relationships - maintain a positive environment and work ethic
• Understand and focus on customer requirements
• Solves problems and initiate solutions
• Embrace the change process and come up with innovative ideas

Experience

• Excellent Organizational skills
• Ability to work well under pressure
• Excellent communication skills, written and verbal
• Excellent interpersonal, leadership, motivation and planning skills
• Knowledge of health and safety requirements
• 4-5 Years experience in a Logistics and Warehouse environment
• Computer Literacy
• Working knowledge of vehicles and MHE
• Team player / Customer focused

Languages

• English - verbal and written.

Be Part Of The World's Largest Logistics Company
Deutsche Post DHL Group is the world's leading logistics and mail company.

We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you'll be working for a global company that's focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we're looking for…
Lead: Operations Team
Job Purpose
Assist with control and co-ordinate the timeouts and accurate movements within the DC. Support of effective daily running of the operation, manage resources and be able to make calculated decisions in times of crisis. Assist in effectively managing Inbound, Outbound, Dispatch and Quality areas on shift. Management of KPI's set by the client need to be met and sufficient reporting to support and drive the operational needs. Support in planning, coordinating, managing and reporting upon the work activities of the team providing effective communication, leadership, motivation, training and development. To assist with direct, co-ordinate and plan the operation through effective scheduling of employees, planning of all functions, manage and control of employees and supervisors. Assist with optimizing all resources to ensure that the operation is managed effectively and that customer service standards are achieved and maintained. Supporting in ensuring that all contractual KPI targets are achieved and maintained in accordance with the Service Level Agreement. To work in conjunction with the Operations Lead and Operations structure to monitor, develop and allocate work to a group of subordinates in specific areas.

Key Responsibilities

• Drive and develop team culture
• Delivery of Key Performance Indicators
• Compliance with statutory and Company Policies and Procedures
• Assist with HR Issues - Managing Industrial Relations
• Support implementation and approaches to prepare and support individuals, teams, and leaders in making organizational changes that drives the business forward.
• Quality Control
• Compliance to Standard Operating Procedures
• Team Building and Morale Management
• Delivery of safe, secure, clean and fair work environment from Team Members
• Support in translating, analyses and delivering customer needs through effective operations
• Effective Leadership and Management of the operational and administrative teams
• Maintain appropriate information / reporting systems to monitor the depot performance on an ongoing basis.
• Manage Human Resource through management team, ensure appropriate levels of Human resources to meet business needs, performance issues, training and development, employee productivity and recruitment and retention of staff.
• Compliance with statutory and company policies and procedures
• Through Management team ensure compliance with statutory and company policies on Health and Safety
• Labour relations
• Legislative
• Environmental issues
• Including regular monitoring to ensure these areas are maintained at a high level of compliance."
• Support in daily or weekly workload planning and volume forecasting routines is accomplished
• Support in management of stock control procedures and continuously review to enable the daily reconciliation of theoretical and physical stock

Functional And Divisional Experience

• Computer Literacy
• Communication Skills
• Ability to work within rapidly changing environment
• Administrative knowledge and skills
• Accurate data capturing
• Attention to detail
• Good written and communication skills
• +/- 4years Logistics / Warehousing experience
• Enforcement of Health and Safety procedures and identify hazards
• Achieve work targets and is willing to take on additional roles / responsibilities
• Ability to work under pressure
• SAP system Knowledge and Experience

Requirements

• Matric
• Tertiary qualification in Logistics, Supply Chain Management, Warehousing and / or Business Management
• 2-year experience in a similar role and environment

Languages

• English - verbal and written.

We're Hiring: Operations Lead

At
Intellergy
, we are a cloud-first company that builds products and services with our customers to solve everyday challenges. We partner with clients in banking, education, healthcare, and the public sector to deliver innovative ticketing, queuing, and payment solutions.

We are looking for an
Operations Lead
to oversee the daily operations of our technology infrastructure and multiple provincial sites across Gauteng. This role ensures stability, security, and efficiency while driving strategic improvements that align with company goals.

About the role

Success in this position means ensuring our systems run smoothly, incidents are resolved quickly, and our provincial sites operate effectively. You will manage IT infrastructure, networks, and systems administration, while leading site supervisors and external providers to deliver reliable service across both urban and rural areas.

Key Responsibilities

Daily Operations

• Handle day-to-day issues at sites and escalate to service providers or Intellergy support where appropriate
• Identify problematic areas and implement timely solutions (e.g., hardware/software issues)
• Analyse customer business requirements and develop solutions to meet client needs
• Create onboarding and training programmes for new systems or enhancements
• Maintain asset records per site and ensure supervisors sign off on all hardware
• Manage procurement processes in collaboration with the finance team
• Ensure ticketing systems issue numbers correctly per service request
• Ensure payment solutions at each site are running successfully

Support

• Manage ticket allocation, escalations, and timely resolution of incidents as per SLAs
• Set and monitor SLAs with customers to ensure turnaround times are achieved
• Provide regular feedback sessions with customers on incident resolution
• Equip field officers with checklists to confirm all ticketing, queuing, and payment systems are working

Infrastructure

• Monitor IT system performance, costs, and productivity levels
• Recommend improvements to infrastructure
• Organise timelines for system updates, migrations, upgrades, and outages

Document Control

• Maintain site-specific folders for each location
• Ensure each site has an up-to-date Asset Register
• Collaborate with finance to keep accurate financial records for requisitions and motivations
• Create and maintain training materials and sign-off sheets per site
• Manage contractor folders with invoices and contracts

Training and Development

• Train staff to use payments, ticketing, and queuing systems effectively
• Develop user manuals, quick start guides, FAQs, and troubleshooting documents
• Provide refresher training after system upgrades or process changes

Budget and Financial Controls

• Obtain three quotations for each asset purchase, considering warranties and return policies
• Provide finance with detailed asset information (description and serial number) for insurance

What we're looking for

• 5–10 years' hands-on experience in IT operations, infrastructure, or systems administration
• Bachelor's degree in Computer Science, Information Technology, or related field
• Proven experience managing multiple sites, teams, and stakeholders
• Strong knowledge of ITIL and COBIT frameworks
• Excellent leadership and communication skills with the ability to collaborate across stakeholders
• Experience with incident, problem, change, and release management processes
• Skills in IT budgeting, forecasting, and cost optimisation
• Proficiency in project management methodologies (Agile or Waterfall)
• Strong problem-solving skills and ability to resolve IT issues quickly

Location:
Gauteng | Hybrid setup

If you are passionate about leading operations, managing teams, and ensuring reliable technology delivery, we'd love to hear from you.

About the Company

Hawker, a subsidiary of Rentoza, is South Africa's digital spaza for pre-owned tech and appliances, built for the hustle, priced for the people. We give devices and appliances a second life, making reliable gear more accessible to students, side-hustlers, and families and all South Africans, who want quality without paying premium prices. We don't just move stock, we move possibilities. Every fridge, laptop, or stroller we grade, pack, and ship is a tool for someone's hustle. If you want to be part of a brand that's rewriting how second-hand is done in SA, join the movement.

The Role

We're looking for an Operations Lead to take charge of the full back-end flow of Hawker's products, from supplier intake to the customer's doorstep. You'll be responsible for stock intake, grading and quality control, packaging, courier coordination, 3rd-party supplier management, and inventory management. Your job is to make sure our customers get exactly what they ordered, tested, graded, packed sharp-sharp, and delivered without drama.

Key Responsibilities

• Stock Intake & Quality Control
• Oversee product intake from suppliers and 3rd parties.
• Implement and manage Hawker's grading matrix for all incoming stock (A, B, C grades).
• Ensure all items are tested, refurbished (where needed), and labelled correctly.
• Inventory Management
• Maintain accurate stock records and reporting across systems.
• Lead cycle counts, reconciliations, and investigations into stock discrepancies.
• Ensure live inventory updates for e-commerce accuracy.
• Packaging & Dispatch
• Supervise packaging to meet Hawker's presentation standards.
• Coordinate daily courier collections and manage relationships with delivery partners.
• Monitor SLA compliance (from intake to customer delivery).
• Supplier & Courier Coordination
• Manage 3rd-party suppliers and refurbishment partners, ensuring timely stock delivery and quality.
• Work with courier partners to optimise delivery speed, cost, and reliability.
• Process & Team Leadership
• Drive operational SOPs to ensure efficiency and zero drama.
• Train and mentor operations staff (intake clerks, packers, stock controllers).
• Identify process gaps and implement continuous improvements.

What We're Looking For

• 4–6 years of experience in operations, logistics, or supply chain (preferably in e-commerce or retail).
• Experience in inventory control and stock management systems.
• Strong understanding of courier/last-mile logistics in South Africa.
• Proven ability to manage 3rd-party suppliers and service providers.
• Practical problem solver — someone who can fix issues quickly without overcomplicating.
• Detail-oriented with strong organisational skills.
• Leadership experience with small to mid-sized teams.

Nice to Have

• Experience with Shopify or ERP systems.
• Background in refurbishment, warehousing, or quality control.

What We Offer

• Competitive salary with medical aid options.
• Hybrid working model (office + remote flexibility).
• Supportive, creative team culture with opportunities for growth and upskilling.

Why You'll Love Working Here

You'll join a passionate team that's pushing creative boundaries and redefining how brands connect with their audiences. We value bold ideas, encourage experimentation, and reward initiative. If you're looking for a place where your creativity can truly make an impact — this is it.

Hawker is an equal opportunity employer whose aim is to promote and achieve equal representation in all levels of all occupational categories. Preference will be given to candidates whose appointment will assist the Company in achieving its Employment Equity targets in terms of the Company Employment Equity Plan.

By responding to this advertisement, you consent to Hawker lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily.

The company reserves the right not to make an appointment. An application will not in itself entitle the applicant to an interview or an appointment and failure to meet the minimum requirements of the post will result in the applicant automatically disqualifying him/herself from consideration.If you don't hear back from us in 30 days, please consider your application unsuccessful.

Job Purpose

Monitoring the daily functions within the departments to ensure that agreed SLA and daily targets is being adhered to and maintain the relationships between the clients and the business. 

• Monitor and encourage staff by tracking daily progress.


• Building strong relations internally and externally.


• Dealing with escalations to ensure they are concluded.


• Attending monthly client meetings.


• Track and encourage release negotiations for company cost savings.

Responsibilities

1.Manage and plan the day to day activities of all staff

• Ensure that team is fully functional to carry out daily tasks and set deadlines to ensure that specified targets are set.


• Ensure that the team understands what is required of them and addresses concerns and possible escalations to be dealt with proactively in daily staff meetings.


• Assist in resolving escalations from both the client and service providers.


• Monitor cases and the workflow of agents and team leaders to maximum productivity.


• Manage cases within and out of SLA agreements to ensure they are resolved.


• Ensure that feedback is given to customers and clients as well as internally on resolution of cases.


• Monitor internal communication.


• Liaise with group procurement to resolve queries with problematic service providers mainly for incorrect destinations. 

2.Financial aspects

• Ensure daily payments to NON-FAM service providers are loaded and released timeously each day to avoid additional costs.


• Authorization of refunds daily once an observation has been concluded and the verification of the details have been received.


• Sign off on financial losses within the departments once investigations are completed. 


• Ensure that upliftment salvage cases are completed timeously.


• Assisting both debtors and creditors departments with queries.


• Ensuring and managing disputes and providing supporting documentation to resolve queries.


• Assisting to ensure there is claim numbers for invoicing. 


• Overseeing the posting & linking of cases.

3.Reporting

• Cleaning and double-checking accuracy of reports to clients for monthly reports. 


• Internal reporting to measure staff productivity daily and targets are being achieved.


• Internal management reporting to present progress within the departments. 


• Manage release and customer care department reports and timelines for client expectations. 


• Negotiation reports to determine cost savings within the release department.


• Monthly Reporting for all clients to track activity for the month to assist in improving shortfalls and to look at ways to improve reoccurring problems.

4.Negotiating invoices

• Assist with costing provided by non-FAM service providers by reducing the rates charged to agreed or standard market related rates where team leader and agents are unsuccessful.

5.Escalations 

• Assisting with escalations from higher management and clients and providing support within the departments in getting urgent matters resolved. 

6.Human Resources function

• Discipline and take corrective action according to Group standards.


• Ensure all leave forms are approved and authorized and plans are made to ensure that there are no backlogs when staff are on leave. 


• Submit overtime monthly.


• Ensuring there is capacity within the departments.


• Ensure time keeping and attendance requirements are being adhered to.


• Interview candidates for roles which need to be filled.


• Conduct quarterly performance discussions with staff members individually.


• Maintain/update and implement internal controls and procedures.


• Monitor and track individual performance.  

Requirements

• 5 - 7 years’ experience in operations and management as well experience in client liaison


• Matric


• Microsoft Office– Intermediate

WEB applications such as:

• Dreamtec


• Salesforce


• TGS yard portal


• First Call


• Banking applications

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You'll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts

Support and train employees to deliver great service and supervise them in their daily tasks

Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement

Work with other departments to find solutions to address common issues or support needs in areas of key performance

Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

As an Operations Lead/Supervisor, you'll be based in one of our operational sites. You'll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You'll escalate any issues you spot to your manager, but sometimes you'll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you'll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering, or related field
• • Experience in transportation or logistics, or related field
• • Familiarity with capacity planning concepts
• • Experience with business intelligence tools, strong analytical and data interpretation skills
• • Background in peak season operations
• • Experience with process improvement methodologies

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You'll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts

Support and train employees to deliver great service and supervise them in their daily tasks

Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement

Work with other departments to find solutions to address common issues or support needs in areas of key performance

Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

As an Operations Lead/Supervisor, you'll be based in one of our operational sites. You'll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You'll escalate any issues you spot to your manager, but sometimes you'll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you'll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering, or related field
• • Experience in transportation or logistics, or related field
• • Familiarity with capacity planning concepts
• • Experience with business intelligence tools, strong analytical and data interpretation skills
• • Background in peak season operations
• • Experience with process improvement methodologies

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Commercial Services (South Africa) (Pty) Ltd - N09

Job ID: A