417 Language Support jobs in South Africa

Role Description

This is a full-time on-site role located in the Kya Sands, Randburg. The Customer Service Technical Support role involves providing exceptional customer support, ensuring customer satisfaction, managing phone etiquette, and delivering outstanding customer service experiences. Day-to-day tasks include responding to customer inquiries, resolving technical issues, and maintaining a high level of customer experience through effective communication and technical expertise.

Qualifications

• Excellent Phone Etiquette and ability to handle customer interactions professionally
• Strong focus on delivering a positive Customer Experience
• Technical knowledge is a must
• Basic electronics is a plus
• Strong problem-solving skills and ability to work under pressure
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team

Job Description
iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You Need To Have

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

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• A technical qualification in a relevant field is a plus, but extensive practical experience is highly valued

• Proven, hands-on experience in the coatings industry.
• Advanced practical skill in spray painting and other coating application techniques.
• A thorough understanding of product mixing ratios, viscosity, and solids content.
• Proficiency in using metric measurements and technical tools to assess coating properties (e.g., wet/dry film thickness gauges, gloss meters).
• A strong eye for the aesthetics of coatings, including an ability to critically assess colour, gloss, texture, and identify defects.
• The ability to accurately understand and interpret customer and salesperson requests and translate them into technical actions.
• Excellent problem-solving skills with the ability to troubleshoot application issues on-site.

• Accompany Business Development Managers and Key Account Managers to customer sites to provide expert technical support.
• Translate customer and sales team requests into practical technical solutions and product recommendations.
• Precisely prepare high-quality product samples for customer evaluation and for the showroom.
• Draft clear and accurate product specifications and technical data sheets for internal and external use.
• Assist the R&D team by testing new products and formulations, providing detailed, practical feedback on performance and usability.
• Proactively suggest improvements for existing products and application processes.
• Maintain the company showroom.
• Act as the key technical liaison between customers, the sales team, and our lab chemists, clearly communicating product-related issues and customer requirements.

• Manage the helpdesk and provide professional technical support to customers.
• Set up and update new customer systems.
• Maintain and update UNMS devices daily.
• Perform stock control and track field inventory.
• Record installations and repairs on Google Calendar/OneNote.
• Stay current with broadband technology developments.
• Conduct on-site service calls safely and responsibly.
• Maintain tools and equipment in good working condition.
• Provide clear instructions to customers on using routers and services.
• Test and troubleshoot equipment and infrastructure issues.
• Remove or replace equipment after service cancellations or changes.
• Conduct site surveys for potential customers.
• Follow health and safety regulations and conduct weekly tool talks.
• Collaborate with team members and assist management with ad hoc tasks.

• Valid drivers license.
• Proven experience in broadband, networking, or technical support.
• Good understanding of routers, wireless technology and internet systems.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team.
• Physically capable of climbing ladders and working in confined spaces.

Meet Ozow:

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.

More about this Ozow fantastic position
Many support queries are of a technical nature and therefore as an Ozow support engineer you should have a good understanding of Ozow's system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.

From a support technician to engineers' point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.

In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.

You are an ideal candidate if you have:

• A proven minimum experience of 2-4 years as a Technical Support Agent
• Relevant tertiary qualification in information technology, Computer Science or relevant field
• Experience working with APIs and system integrations
• Experience in dealing with payment gateways is a nice to have (not a requirement)
• Experience troubleshooting logs and using dev tools such as Postman to identify root causes
• An ability to assist other engineering teams and merchants in their integration of our services
• The ability to work shifts and stand by as Our TSE team provides 24/7 support
• A good understanding of computer systems, mobile devices, and other technical products
• The ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving skills
• An ability to work under pressure, particularly when dealing with times of high demand
• The ability to provide step-by-step technical help, both written and verbal

Interview process
During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.

In office perks

• Healthy breakfast, lunches and snacks
• Monthly team connects
• On-site Barista
• Birthday Leave

Perks for South African based employees

• Medical aid subsidy
• Group Risk Insurance
• Generous paid annual leave
• Birthday leave
• Learning and Development opportunities
• Mentorship programme
• Quarterly team building
• Community initiatives
• Access to cutting edge technology - Ozow Tech Stack

Our Employee Value Proposition
Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance
As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards

Ready to be exceptional? Apply now
Keen to know more?
Interested in joining our rocket ship?

To find out more about life at Ozow, head over to our Careers Page here

Hikvision
is the world's leading provider of innovative video surveillance products and solutions. Featuring the industry's strongest R&D workforce, Hikvision advances core technologies of audio and video encoding, video image processing, and related data storage, as well as forward-looking technologies such as cloud computing, big data, and deep learning. In addition to the video surveillance industry, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries to achieve its long-term vision. Since its establishment in 2001, Hikvision operates 46 regional subsidiaries all over the world to achieve a truly global presence and quickly achieved a leading worldwide market position in the security industry.

RESPONSIBILITIES:

1. Possess in depth knowledge of security products and system;
2. Provide technical training to employees of clients to help them improve their level of technical;
3. Consulting or answering inquires of clients regarding Hikvision products and do troubleshooting to solve technical problems;
4. Responsible for technical support and introduce new product feature to clients;
5. Compile technical documents about products, technology and solutions of Hikvision;
6. Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. To include providing input/suggestions on possible corrective actions;
7. Liaise with sales staff, analysis of the practical needs of customers, provide a complete project plan;
8. Provide Hikvision Certificate training to clients;

To coordinate resources, provide technical support

MINIMUM REQUIREMENTS

1. Understanding Hikvision Products with Hikvision Certificate;
2. Minimum 5 years' of experience in equivalent position;
3. Experiences in technical support consulting in the field of CCTV system, Intercom, access control, alarm system etc.;
4. Excellent communication, interpersonal, analytical, problem-solving, presentation, and organizational skills;
5. Proficiency with Microsoft Office Suite (Word, Excel and Power Point);
6. Personal integrity and strong team spirit;
7. Independent work skills and strong in pressure resistance;
8. Understand the sense of responsibility, carefulness and coordination;
9. Decent adaptability to work in multicultural organizations.

PACKAGE & REMUNERATION

Salary: Market Related

Benefit: Cell phone allowance, Medical Aid, Travel Allowance, Life Insurance

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our  DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
3. Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
4. Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
5. Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
6. Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for "On-call" time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R depending on your qualifications and experience), we're looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We're a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

What we will expect from you

A great attitude is what is most important. The next most important thing we will expect is an "always learning" mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities: 

Education and Language:

• Any relevant IT certificates or qualifications would be advantageous.
• Strong written and oral communication skills in English.
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.

Knowledge and Computer Skills

• Knowledge of the principles of customer service in relation to software products.
• DotActiv Enterprise software knowledge.
• Computer packages & systems currently in use by the company.
• Project management.
• Customer coaching & support.
• Competent use of job-specific in-house systems used by the company.
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
• Basic to Intermediate MS SQL or similar solution.
• Problem-solving (Trouble-shooting).
• Intermediate MS Operating Systems (Windows 10, 11, Server).
• Ability to test software for bugs and feature readiness.
• IIS/SSL Certificates.

Soft Skills

To thrive in this position, you will need to have the following soft skills:

• Ability to patiently support, educate and assist customers.
• Good oral & written communication skills.
• Excellent client relationship skills (Quality client engagement).
• High capacity to represent the brand.
• Ability to multitask & remain attentive in an often-busy environment.
• Be naturally calm and focused.
• Be versatile if participation in other types of activity is required.
• Team player (especially within a matrix project environment).

Character Traits

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

What you can expect from DotActiv

Here's what you can expect from DotActiv as technical support:

• You'll receive a starting monthly Cost to Company salary of between R18k and R22k, depending on your qualifications and experience.
• You'll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

Applications are invited for the Technical Support Intern position to be based in Pretoria.

Note: This is a temporary paid office-based position for 3 months.

PURPOSE OF THE ROLE:

The Technical Support Intern is a student employee that assists the Service Desk Team in providing quality technology support under the direct supervision of a senior Engineer. Provides desktop support for the business ensuring all system users' equipment is functional as per departmental and organisational requirements.

Key Performance Areas would include, but are not limited to:

• Provide computer and printer support.
• Maintain antivirus software on all machines.
• Perform backups of critical systems.
• Conduct network maintenance.
• Configure network devices.
• Set up of laptops and equipment.

Key Outputs:

• Attend to all allocated tasks and tickets.
• Prioritises new tasks logged based on urgency and level of attention and allocates and routes resources to ensure appropriate attention and optimal use of resources.
• Follows up on existing and outstanding tasks to ensure successful completion and upon completion signing off on the QContact system.
• Accept technical support emails and calls to the IT Department and log.
• Assists the Service desk team in delivering technology support, deployment of new equipment, software installations, collecting of the equipment, inventory, and printer issues.

The successful candidate must have the following work experience, skills and competencies:

Work Experience:

• Experience in installing, configuring and setup up Laptops and devices.
• Strong basic computer and application skills (Excel, Word, Stock System etc).

Key Personal Competencies:

• Highly developed sense of integrity and commitment to work.
• Poses a strong work ethic and team player mentality.
• Ability to work independently.
• Excellent written and verbal communication skills
• Proactive and accountable.
• Attention to detail is pivotal.
• Strong time-management skills.
• Problem determination and resolution.
• Willingness to learn.

Education Requirements

• A minimum of Grade 12 is required.
• Studying towards an IT-related Diploma or Degree.
• Advantageous: Qualification in technical subject/s like A+, N+, AZ-900, AZ-104, etc.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel's Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

Job description

Role: Technical Support Administrator

Starting: ASAP

Role fit: This will be a good fit if you have up to three years of work experience in a technology workstream where you have been exposed to implementing testing frameworks, assisting customers with technical queries and are interested in broadening your knowledge of technology and automation tools.

Role Requirements

Digital transformation is about people using technology more effectively to make their working processes easier. We focus heavily on adoption and training, helping users adapt to the new processes and systems, and changes to the systems, as they evolve.

We need an internal success manager that can provide training, testing & support to large corporate clients that have implemented digital workflow management systems.

Your role will be to help embed digital transformation practices within the organizations and require you to leverage your strengths in communication and problem solving. Your task will include:

• Direct contact with end users, training teams and new users on how to follow new processes and use the systems.
• In determining the training topics to be covered you'll do some routine problem diagnosis and resolution where needed,
• In the event of technical issues you would escalate to the technical support team and liaise with them to get the issue resolved. You will learn low-code development and some key systems concepts to empower you in helping analyse the problem.
• You will perform testing of the systems when new functionality is released, to increase your knowledge of how it works and with a focus on your learned knowledge of users and how they interact with the systems.
• You will provide input into new workflows and systems changes based on your experience with users and their key challenges

In general you will help ensure a positive experience for users by empowering them with the skills and knowledge required of how to use the processes and systems and thereby helping to drive system and process adoption.

We're looking for someone that enjoys helping to empower and upskill people:

• Must have a relevant bachelors degree and 1-3 years experience in a similar role
• A trainer who can explain things in a simple, easy to understand way
• A patient person with soft skills including composure, adaptability, empathy, intuition, common sense, positive attitude and stress resistance
• A good communicator and even better listener
• A problem solver that likes puzzles and following breadcrumbs across activity centres on systems to figure out what transpired, what went wrong and what training will be required to prevent the issue going forward.
• We would love somebody who is interested in low-code and is code curious. You don't have to be a developer or want to be a developer, but there is a lot you can learn
• Analytical - you understand how to approach a problem and spot trends of similar challenges for which training & communication can be put in place.

What a day could look like:

• Check the support log and review any new queries that have been raised, Volume of tickets fluctuates, average tickets a day is between 25 and 45.
• Triage the queries and identify the type of support or training required
• For complex issues, book short one-on-one sessions with users for them to share their screen and show the issue they are experiencing
• Escalate the relevant tickets to the technical support team and feed back to the user regarding the resolution
• Contact the users with answers to their questions
• Conduct short one-on-one training sessions with users to explain how to prevent an issue from happening again
• Conduct end-to-end tests for new system functionality that is about to be released to understand how it works and plan training and or communication for it. And feedback to the technical team.
• Review and target lagging projects on the systems, proactively engaging with users to assist in adoption
• Drafting a weekly support report to indicate
• Volume and type of queries
• Feedback or questions that require decisions to be made
• Key user behaviour insights and recommended interventions

Serious stuff

Reporting: You will report into the project leads for the clients they are working on.

Work hours: Generally queries tend to come in between 9:00 - 17:00, Monday to Friday. Other than being available to offer support in a timely manner, we don't mind when you get to your other tasks. As long as things are done on time and as agreed, nobody cares when you do them. We expect everyone to be accountable and manage their own time.

No need to seem busy, rather go have fun somewhere if there is nothing to get done (or you really need a break).

Office: We have flexible shared workspaces subscriptions for those that would like to go somewhere to work. You don't have to go there unless you need or want to.

Initial training sessions for new teams are often held at their offices. Any follow up training can take place online.

Catering: If you are working from a shared workspace or meeting up with a colleague or client – coffee, lunch, snacks are a company expense.

Qualifications: we like people who have done something interesting, who have tried something big and failed (or succeeded – that's also fine).

Leave: in principle, you can take as much leave as you want. You are responsible to get things done though – so make sure you plan around it OR, just do a working holiday (i.e. go away but work for a couple of hours so support queries get a response timeously).

KPIs/OKRs: we figure out with you on a quarterly basis what needs to be done that is really important. That becomes your project for the quarter along all the other systems. If you do your job really well, you will end up automating/improving your processes so that they take up less time and you can find something else to do.

Career: we don't believe in careers – we believe in having a good life. You can get new roles and new challenges the more you prove yourself. Salaries go up too as you get more responsibility and can deliver better quality work.

Even though this all sounds like easy going fun – it is all based on everyone delivering what they are meant to, on time. We are really hard on the quality of delivery because that makes or breaks the entire system. So we are very direct if our expectations are not being met and there is often a learning curve.

Who we are:

dY/dX is an international digital transformation consultancy. We partner with our clients for

• Product & service design
• Consulting
• Courses & training
• Implementation
• Change management and transformation
• Internal success management and adoption
• Courses & training
• Ongoing support & maintenance
• Venturing
• Partner with our clients to build businesses

We are a remote first business (even before the pandemic) and work with consultants around the world.

We are nerds, geeks, goofs, cynics, believers, artists, and quants, left-brain, right-brain, ENTP – INTJ, designers, coders, analysts & spreadsheet jockeys - but ultimately we are all builders, with a passion to find solutions to really hard questions.