1,698 Language Support jobs in South Africa

We’re hiring Multilingual Customer Support Agents to join a growing team in Cape Town, supporting customers across Europe in German, French, or Dutch. These are permanent, full-time, on-site roles—ideal for candidates who bring a strong work ethic, tech curiosity, and excellent people skills.

You’ll support customers via inbound calls and chat, troubleshooting issues related to consumer outdoor and lifestyle products—including trail cameras, camping gear, and smart devices.

• Provide inbound support in your native/near-native language (German, French, or Dutch)
• Assist customers via phone, email, and live chat
• Troubleshoot basic technical issues with smart outdoor devices
• Log and document calls accurately
• Follow up to ensure resolution and customer satisfaction
• Collaborate with internal teams when escalation is needed

• 1+ year in a call center environment
• 6+ months of tech support experience
• Excellent written and verbal communication in English AND one of: German, French, or Dutch
• Strong attention to detail and documentation habits

• 2+ years BPO experience
• Experience with CRM/ticketing tools (Zendesk, Freshdesk, etc.)
• Comfortable walking customers through tech setup and troubleshooting

On-site in Cape Town CBD

Start date: ASAP

Type: Permanent, full-time

Role Description

This is a full-time on-site role located in the Kya Sands, Randburg. The Customer Service Technical Support role involves providing exceptional customer support, ensuring customer satisfaction, managing phone etiquette, and delivering outstanding customer service experiences. Day-to-day tasks include responding to customer inquiries, resolving technical issues, and maintaining a high level of customer experience through effective communication and technical expertise.

Qualifications

• Excellent Phone Etiquette and ability to handle customer interactions professionally
• Strong focus on delivering a positive Customer Experience
• Technical knowledge is a must
• Basic electronics is a plus
• Strong problem-solving skills and ability to work under pressure
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team

Job Application Window

06/08/ /11/2025

• BSc Agric or Equivalent
• Valid Driver’s License
• Experience in Animal Production will be an advantage
• Excellent communication skills
• Good computer literacy

• Manage genetic programs
• Production management
• Cost management
• Technical support
• Key Accounts Management
• Customer service & support
• Admin and reporting
• Semen marketing and sales
• Market analysis and strategy
• Software support

Job Description
iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You Need To Have

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today

Apply

Potentiam Company Background

(The Employer)

Potentiam is a global provider of highly qualified professionals to European SMEs from our offices in Romania, South Africa and India. Potentiam works with clients in finance, energy, leisure, marketing, business services and technology industries, providing technical, professional multi-lingual highly motivated staff, most of whom have had experience of working for international companies. Staff cover a wide range of roles from accounting, marketing, data management, HR, sales/account management, engineering, technology, and operations. Potentiam manages our staff’s career development and personal development training, all infrastructure, HR and payroll with our clients directly managing day-to-day staff responsibilities and role training and development.

About the client

They are a vertical SaaS company revolutionising the art industry. Founded in 1989, they have grown to become the market leader in art tech, empowering 5,500+ galleries, dealers and art professionals worldwide to streamline their operations, saving time and money. Offering a system of record for art gallery operations, marketing and sales products, a website-builder tailored to the art world, and a payments solution.

Purpose of role

Technical Support Specialists work tightly with the SRE team and product/platform engineering teams and are responsible for responding to issues and queries raised by frontline departments, resolving those issues where possible. Using the data from the tickets they handle, they also suggest improvements that could be made to products to reduce issues or manual effort. They also may work on documentation for the areas in which they specialise, in order to help both frontline teams and other Technical Support Specialists when future issues arise.

Duties and responsibilities

• Triage, investigate and resolve incoming support requests and issues
• Help run incidents e.g. providing status updates, ensuring process is followed
• Handle escalated support
• Package up and escalate issues to other teams
• Liaise with stakeholders to collate relevant data that aids engineering teams in prioritising issues
• Identify patterns in incoming work and document these for further investigation
• Work with Product Management to analyse requests to highlight any product gaps
• Collaborate with other Technical Support Specialists to improve processes and share knowledge/best practice
• Create and maintain user guides and training material for the products you support

Skills/Experience

• Experience in a 1st/2nd line Application Support type role
• Comfortable with technology and software at a level to allow you to triage / investigate/ troubleshoot issues and apply solutions
• An interest in Technology / Design / Product Management
• Competent general usage and can work with new functionality in the following technologies:

o Web technologies: Python or similar modern languages

o HTML, CSS, Javascript

o Restful APIs

o Data visualisation/log discovery tooling (Datadog preferable, although Spunk, CGP analytics or similar will also be accepted)

o Atlassian tools (Jira Service Management, Confluence etc)

o HTTP/DNS

o Database experience and ability to understand/write SQL (MariaDB/MySQL preferable)

o Remote support tools (any)

• Advance usage & optimisation performing the following activities:

o Incident Management o Request Management

o Problem diagnosis and resolution

o Root Cause Analysis

o Knowledge of article development and maintenance

• Enjoys solving problems in a collaborative way
• Document tasks and processes to a high standard, and explain them to others
• Focussed on providing an excellent customer service experience ·
• Personable and likes to build great working relationships with others

Location and Hours:

Hybrid, (Mon-Fri) UK, with ability to do shift work when needed.

DISCLAIMER

The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment.

Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.

Overview

Role: L2 Infra Engineer

Location: Johannesburg, South Africa

Job type: Contract

• Respond to and resolve escalated infrastructure issues from L1 support.
• Perform root cause analysis and implement long-term solutions.
• Collaborate with L3 engineers and vendors for complex issue resolution.
• Manage Infrastructure Operations, Develop Automation & Scripting (e.g., PowerShell, Bash, Python).
• Maintain Documentation & Compliance.
• Familiarity with monitoring tools (e.g., Nagios, Zabbix, SolarWinds) and ticketing systems (e.g., ServiceNow, Jira).
• Maintain accurate documentation of systems, configurations, and procedures.
• Ensure compliance with internal policies and external regulations (e.g., ISO 27001, PCI-DSS).
• Participate in audits and provide technical evidence as needed.

• 4+ years of experience in IT infrastructure support or systems administration.

Thanks & Regards,

Pooja K | Technical Recruiter

UK/EU AmpsTek Services Limited

Mail ID:

A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).

In order to be considered, the following is required:

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)
• Microsoft Office Suite
• Customer Service
• Team Leadership
• Business Analysis
• Good written and verbal communication skills
• Programming languages
• Data modelling
• Understanding of database / database management
• Knowledge of ICT project management principles (e.g., Agile)
• Understanding of Software Development Life Cycle (SDLC)
• A strong technical background in applications or technical management experience
• 8 years of experience within a technology department
• 5 years of management experience leading a team of ICT professionals
• 3 years of financial industry experience

Key Performance Areas (KPAs):

• Technology strategy and innovation
• Planning and organisation
• Execute analysis and design activities
• Technical implementation within own area
• Vendor management
• Customer management
• Business partner relationship management
• Quality
• Risk management
• Finance
• Leadership and people management

If you would like to email your CV directly, please send it to or contact .

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.

The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st line support role.

Key Responsibilities

1. Process client requests and resolve incidents swiftly
2. Ensure hardware, desktop, network, app and connectivity functionality
3. Collaborate with third party service providers to resolve technical issues
4. Maintain functional network and infrastructure knowledge
5. Perform network and infrastructure maintenance
6. Ensure ticket closure is resolved timeously
7. Achieve optimal BSC performance
8. Ensure client satisfaction

Technical Skills

1. Technical and product knowledge; hardware and software
2. Proficiency in Office 365 and servicing certificates
3. Knowledge and experience with third party service provider products
4. Understanding of network connections and functionality
5. Strong interpersonal skills
6. Effective communication skills
7. Ability to build relationships
8. 2 - 3 years of support experience
9. Any IT related experience
10. Extensive experience in hardware, application, and software understanding

1. Process driven
2. Resilience
3. Learning potential
4. Strategic insight
5. Relationship building

This is a permanent role onsite.

Overview

SUMMARY : Join this industry-leading company as they welcome a technically skilled expert to their team. You'll have the opportunity to demonstrate your expertise both in the office and through hands-on technical work. Step up to the challenge and grow alongside a team of seasoned professionals.

• Technically skilled on heat pumps
• Provide technical support telephonically
• Hands-on fault finding and services
• Support clients with WIFI related applications
• Job cards processing
• Troubleshooting

• Minimum 4 years of experience within the plumbing industry or
• Skilled in heat pumps for residential, industrial and commercial
• Advanced electrical experience and understanding or error codes
• Perform well under pressure
• Fluent in Afrikaans & English essential

• Trade test / NDip and BTech in Electrical or Mechanical

Only South African Residents or individuals with a relevant South African work permit will be considered.