137 Language Program Manager jobs in South Africa

Lecturer/Senior Lecturer: Department of Education Management and Policy Studies

R104000 - R130878 Y University of Pretoria

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Job Description

UP Posting - Academic

FACULTY OF EDUCATION

DEPARTMENT OF EDUCATION MANAGEMENT AND POLICY STUDIES

LECTURER/ SENIOR LECTURER (ONE POST)

Lecturer/Senior Lecturer

In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the following vacancy.

The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.

RESPONSIBILITIES:

The incumbent will be responsible for:

  • The curriculum development of and lecturing of modules in the programme(s) based in the department;
  • In addition, the incumbent will pursue research activities such as own research, research-based publications and the supervision of postgraduate students registered in the department;
  • Developing, presenting and coordinating undergraduate and postgraduate courses for pre-service and in-service teachers and other students for contact and distance presentation;
  • Mentoring students for practice teaching/work-integrated learning;
  • Using a learning management system to develop and present courses;
  • Presenting lectures and programmes in an E-learning environment;
  • Providing a significant contribution to research outputs, postgraduate teaching and supervision.

MINIMUM REQUIREMENTS:

LECTURER:

  • Master's degree in Education Law, Management and Policy Studies (with a special focus in Education Leadership and Management);
  • 1-3 years teaching experience in Higher Education, for example, being a demonstrator or tutor or lecturer;
  • Evidence of some research experience;
  • Evidence of some experience in a community project;
  • Evidence of some admin or managerial skills or leadership and commitment to ongoing professional development.

SENIOR LECTURER:

  • PhD in the field of Education Management and Policy Studies;
  • At least three (3) years of tertiary or related teaching experience (for example, being a demonstrator or tutor or lecturer);
  • At least six (6) accredited publications (journals, book chapters, Books) of which 4 should be in a mix of internationally and nationally accredited journals, 1 publication should be sole-authored and evidence of conference papers;
  • At least 3 students supervised to completion at Masters level;
  • Evidence of Community engagement in a related field. Work-integrated involvement/ mentorship;
  • Experience in academic administration and participation in departmental/faculty committees.

REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

  • Knowledge of the theories of Education Management and Policy Studies;
  • Knowledge of teaching methodologies in Education Management and Policy Studies;
  • Knowledge of the South African education system regarding Education Management and Policy Studies;
  • Knowledge of and experience of facilitation in an E-learning environment;
  • Appropriate language and communication skills;
  • Ability to apply knowledge and skills in teaching and supervision;
  • Ability to work as an individual and in a team;
  • Academic administration and participation in departmental/faculty committees.

ADDED ADVANTAGES AND PREFERENCES:

LECTURER

  • Member of departmental/faculty/Institutional committees;
  • Membership of international scholarly/ professional bodies;
  • Membership of external bodies relevant to the discipline or profession;
  • Editorial boards/committees, peer reviewers of academic contributions, and external examinations;
  • Evidence of useful contributions to capacity development;
  • Conducted external examinations, moderations and peer reviews;
  • Successful module coordination;
  • Evidence of current membership of relevant national and international scholarly/professional bodies.

SENIOR LECTURER

  • Proof of more/sole-authored outputs under review, awards, peer recognition, evidence of obtained research funding, membership of national/professional bodies, and an active Orcid-ID
  • Experience in other subject areas in the department;
  • NRF rating;
  • Principal investigator in research projects;
  • Evidence of coordination responsibilities and membership of committees.

The annual remuneration package will be commensurate with the incumbent's level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium.

Applicants are requested to apply online at

In applying for this post, please attach:

  • A comprehensive CV;
  • Certified copies of qualifications;
  • Names, e-mail addresses and telephone details of three referees whom we have permission to contact;
  • Names and contact details of peer reviewers (academic and research);
  • Teaching Portfolio;
  • Research Portfolio;
  • Self-evaluation.

CLOSING DATE: 24 September 2025

No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.

ENQUIRIES:

Ms Siza Zitha, Email: for application-related enquiries, and Prof S.E. Mthiyane, Email: for enquiries relating to the post content.

Should you not hear from the University of Pretoria by 30 November 2025, please accept that your application has been unsuccessful.

The University of Pretoria is committed to equality, employment equity and diversity.

In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference may be given, but is not limited to candidates from under-represented designated groups.

All candidates who comply with the requirements for appointment are invited to apply. All candidates agree to undergo verification of personal credentials.

The University of Pretoria reserves the right to not fill the advertised positions.

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Curriculum Coordinator: New Programme Development

Durban, KwaZulu Natal MANCOSA

Posted 24 days ago

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Curriculum Coordinator: New Programme Development

Listing reference: manco_

Listing status: Online

Apply by: 7 April 2025

Position summary

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: No

Introduction

To provide coordination and support to the Curriculum Department by assisting with the various processes associated with new programme development, short learning programme development, professional body accreditation and responses to regulatory bodies within the department to ensure that MANCOSA meets its strategic objectives and goals.

CORE FUNCTIONS INCLUDE
  1. Track documents as per New Programme Development processes
  2. Efficiently schedule and coordinate meetings and interviews as and when required
  3. Ensure new programme development is completed as per regulatory and institutional standards
  4. Sourcing of programme developers, programme reviewers, and short learning programme developers timeously to ensure deadlines are met
  5. Liaise with programme developers regarding revisions and/or amendments to new programme submission documents
  6. Submit new programmes as per the stipulated deadline
  7. Ensure alignment of new programme development with the institution’s mission, vision, and strategic objectives
  8. Compile and coordinate narratives and supporting evidence for new programme development
  9. Coordinate the development of responses to conditions and/or representations (where applicable) when feedback is received from the respective regulator
  10. Coordinate the development and review of Short Learning Programmes ensuring alignment with the institution’s mission, vision, and strategic objectives
  11. Ensure professional body accreditation, endorsement, MOU, or maintenance is complete as per the guidelines provided
  12. Submit professional body applications as per the stipulated deadline
  13. Ensure alignment of professional body with the identified existing programme
  14. Compile and manage narratives and supporting evidence for professional body applications
  15. Participation in regulatory body activities
Qualifications
  1. Essential Qualification: Honours
  2. Preferred Qualification: Master’s
EXPERIENCE
  1. Essential experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance
  2. Preferred experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance
RELATED KNOWLEDGE, COMPETENCIES AND SKILLS
  1. Excellent listening, communication, and written skills
  2. Strong writing and reporting abilities
  3. Effective collaboration and interpersonal skills
  4. Strong networking and relationship-building skills
  5. Adherence to instructions and procedures
  6. Deadline-oriented
  7. Capable of multitasking
  8. Excellent planning, organizational skills, and ability to perform under pressure
  9. High level of integrity and honesty
  10. Creative and innovative thinker
  11. Proficiency in MS Office
  12. Solid understanding of the Higher Education landscape
  13. Ability to thrive under pressure
General

Required to work overtime when necessary

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Curriculum Coordinator: New Module Development

Durban, KwaZulu Natal MANCOSA

Posted 24 days ago

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Job Description

Listing reference: manco_

Listing status: Online

Apply by: 23 May 2025

Position summary

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: No

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available:

CORE PURPOSE

To provide coordination and support to the Curriculum Department by assisting with the various processes associated with new module development within the department to ensure that MANCOSA meets its strategic objectives and goals.

Core Functions

  • Coordinate the new module development process for the content writing and moderation of new Module Guides
  • Conduct sourcing and contracting of appropriate Programme Advisory Members, Module Guide Writers and Module Guide Moderators
  • Provide professional feedback to Module Guide Writers and Moderators, thereby ensuring alignment to MANCOSA’s and regulatory body standards
  • Track documents as per New Module Development processes
  • Accurately compile Curriculum Structures, Programme Information Sheets, Prescribed and Recommended Readings Lists for new module development while maintaining quality and consistency as per the Department’s requirements and standards
  • Compilation of New Module Development Reports
  • Efficiently schedule and coordinate meetings and interviews
  • Professionally communicate with internal and external stakeholders
  • Contribute to the achievement of student success via engaging and solving curriculum related student queries and ensuring module guides are of a high-quality standard per intake
  • Coordinate formatting and layout editing on New Module Guides as per the formatting requirements
  • Complete digitising of Module Guides as per requirements to maintain quality and consistency on the Curriculum Development and Management System
  • Participate in regulatory body activities
  • Assist during Departmental and institutional functions/events
  • Independently study to ensure ongoing professional development to upgrade knowledge in field of expertise
QUALIFICATIONS

· Essential Qualification: Degree

· Preferred Qualification: Honours

EXPERIENCE

· Essential experience: At least 1-2 year’s higher education work experience , and u nderstanding of curriculum and regulatory compliance

· Preferred experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance

RELATED KNOWLEDGE, COMPETENCIES AND SKILLS

· Excellent listening, communication, and written skills

· Working with people

· Following instructions and procedures

· Writing and reporting

· Relating and networking

· Ability to multitask

· Planning, organising and the ability to work under pressure

· Integrity and honestly

· Detail oriented

· Creative and innovative

· Proficient in MS Office

· Have a good understanding of the Higher Education Landscape

· Ability to work under pressure

GENERAL

QUALIFICATIONS

· Essential Qualification: Degree

· Preferred Qualification: Honours

EXPERIENCE

· Essential experience: At least 1-2 year’s higher education work experience , and u nderstanding of curriculum and regulatory compliance

· Preferred experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance

RELATED KNOWLEDGE, COMPETENCIES AND SKILLS

· Excellent listening, communication, and written skills

· Working with people

· Following instructions and procedures

· Writing and reporting

· Relating and networking

· Deadline driven

· Ability to multitask

· Planning, organising and the ability to work under pressure

· Integrity and honestly

· Detail oriented

· Creative and innovative

· Proficient in MS Office

· Have a good understanding of the Higher Education Landscape

· Ability to work under pressure

GENERAL

Must be able to work overtime when necessary

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Assistant Manager-Pre Process Business Communication-CEF Language Training

R104000 - R130878 Y EXL

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Job Description

  • Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment.
  • Deliver training to associates, management or the clients.
  • Monitor and evaluate training programs for quality and effectiveness; make recommendations for improvement.
  • Ensure that the assigned targets are met in accordance with SLA and Internal Standards
  • Ensure that the training quality is in compliance with predefined parameters (as defined)
  • Ensure adherence to established attendance schedules
  • Accountable for Batch attrition/ Absenteeism at all times
  • Responsible for accurate maintenance of batch MIS
  • Responsible for conducting voice & written assessments at the HCC

Performance parameters

  • Training Quality to be measured by trainer audits conducted on Trainer Evaluation Sheet
  • Module Adherence to be tracked by trainer audits conducted
  • Batch Performance (as defined) in the 'SOP'
  • Attendance
  • Schedule Adherence
  • Adherence to COPC / ISO as defined in the 'CPMN'
  • Any other essential function that may be defined from time to time as directed by the Supervisor
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Program Manager

Johannesburg, Gauteng IFS

Posted 1 day ago

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Job Description

We are seeking a dynamic and visionary Program Manager to join our team in South Africa, covering the MEA region. As a Program Manager, you will play a crucial role in driving the successful execution of strategic initiatives across our organization. You will be responsible for overseeing multiple projects, ensuring they align with our business objectives and deliver maximum value.

  • Lead and coordinate cross-functional teams to deliver complex programs on time, within budget, and to the highest quality standards
  • Develop and maintain comprehensive program plans, including timelines, resource allocation, and risk management strategies
  • Collaborate with stakeholders at all levels to define program objectives, scope, and deliverables
  • Monitor program performance, track progress, and provide regular status updates to senior management
  • Identify and mitigate potential risks and issues that may impact program success
  • Ensure effective communication and alignment across all program participants and stakeholders
  • Drive continuous improvement initiatives to enhance program management processes and methodologies
  • Analyze program outcomes and metrics to measure success and identify areas for optimization
  • Mentor and guide project managers and team members to foster professional growth and high performance
  • Manage program budgets and resources, ensuring optimal allocation and utilization

Qualifications

  • Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field; Master's degree preferred
  • Proven experience (5+ years) in program management, preferably in a technology-driven environment
  • Project Management Professional (PMP) certification or equivalent
  • Strong knowledge of Agile methodologies and traditional project management techniques
  • Excellent communication and presentation skills, with the ability to effectively engage with stakeholders at all levels
  • Exceptional organizational and coordination skills, with a keen eye for detail
  • Demonstrated ability to lead and motivate cross-functional teams
  • Strong analytical and problem-solving skills, with a data-driven approach to decision-making
  • Experience in budget management, resource allocation, and risk mitigation
  • Proficiency in project management tools and software
  • Understanding of relevant industries and domain product / technology offerings
  • Ability to adapt to changing priorities and manage multiple programs simultaneously
  • Experience in technical design and programming skills (preferred)
  • International work experience or familiarity with diverse cultural environments (preferred)
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Program Manager

Johannesburg, Gauteng Capital Legacy group

Posted 2 days ago

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Job Description

We are looking for a Program Manager to be responsible for organising projects and activities for our organisation. You will be tasked with developing programs to support the organization's strategic direction, as well as creating and managing long term goals. You will also oversee developing budgets and operating plans for programs and writing program funding proposals. To be successful in this role, you will need to have prior experience in both program management and project management. The ideal incumbent would also come from a Finance / Insurance background.

Roles and responsibilities
  • Organizing programs and activities in accordance with the mission and goals of the organization.
  • Developing new programs to support the strategic direction of the organization.
  • Creating and managing long-term goals.
  • Developing a budget and operating plan for the program.
  • Developing an evaluation method to assess program strengths and identify areas for improvement.
  • Writing program funding proposals to guarantee uninterrupted delivery of services.
  • Managing a team with a diverse array of talents and responsibilities.
  • Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
  • Implementing and managing changes and interventions to ensure project goals are achieved.
  • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
  • Producing accurate and timely reporting of program status throughout its life cycle.
  • Working on strategy with the marketing team
What we look for in our ideal candidate Education and experience requirements
  • Bachelor’s degree in commerce, IT, or equivalent
  • 5-8 years of Project Management experience
  • Knowledge of Project Management Legislation, Cost Management, Contract and Service Management Relevant
  • Essential knowledge and skills in Agile, Jira, Confluence, and Scrum
Technical Proficiency
  • Program Management
  • Project Manager experience beneficial
  • Stakeholder Engagement
  • Agile
  • Jira
  • Confluence
  • Scrum
Key skills and Competencies
  • Ability to multitask
  • Excellent verbal and written communication
  • Strong interpersonal and client service skills
  • Detail-oriented and highly organized
  • Proactive, with strong follow-up and time management abilities
  • Ability to take initiative
Personal abilities
  • Excellent listening and communication skills
  • Attention to detail and extremely organised nature
  • Confident and resilient
  • Integrity and dependability
  • Empathetic, friendly, professional and accountable
Couldn't find the role you were looking for? Submit your CV and we will be in touch when a position that meets your criteria opens up. #J-18808-Ljbffr
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Program Manager

Johannesburg, Gauteng SAP

Posted 2 days ago

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COMPANY DESCRIPTION

As market leader in enterprise application software SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom warehouse to storefront on premise to cloud desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably adapt continuously and grow sustainably.

PURPOSE AND OBJECTIVES

Founded in November 2012 the SAP Digital Skills Center (Formerly TDI) strives to support in the creation of sustainable work possibilities by boosting the business system knowledge and entrepreneurial mindset of students young graduates and the experienced workforce in the region. By offering a host of programs tailored to bring SAP business skills to those who have a cultural and social understanding of a local region the SAP DSCs initiatives help talented minds not only to find jobs but also to establish their own companies by nurturing their entrepreneurial mindset. Furthermore SAP DSC serves as Think Tank for knowledge exchange co-creation and co-innovation. Operating in a fast-paced start-up environment The SAP DSC requires employees with hands-on and multi-tasking mentality.

As one of the DSCs successful programs SAPs Dual Study Program combines and alternates theory (Academia & SAP) and practice (SAP Workplace Experience) into a 1-2 year program run by universities in cooperation with SAP. Over the course of the program students will gain a combination of SAP solution skills and certifications paired with soft skill trainings and practical experience through internships.

EXPECTATIONS AND TASKS

This position will support the program management activities for theSAPDigital Skills Center. As individual contributor the Program Manager will support the Head of Digital Skills Center and take over well-defined activities to help manage the program campaigns and events.

The role will be limited for a duration of 12 months; with an option to extend thereafter.

As Program Manager for theSAPDigital Skills Center major responsibilities will include :

  • Supporting daily operations of Program Managers independently
  • Engage with current YPPs assist them with any issues or problems
  • Collaborating with internal teams partner universities and external stakeholders to ensure program alignment and success.
  • Manage any relevant documentation and post-program CVs of graduates
  • Developing and implementing comprehensive training plans including curriculum design resource allocation and scheduling.
  • Assist Program Managers in administration tasks recording of statistics demand and placement
  • P ost-program follow-ups and regular LinkedIn checks of YPPs to monitor placement numbers and locations
  • Promote program advertisement s and success stories through social media
  • Support in creating and initiating recruitment adverts on job portals university campuses etc.

In That Capacity

  • Executes standard and non-standard (less complex) tasks alone
  • Acquires deeper knowledge about processes executes professionally and uses his / her initiative in situations
  • Ensures successful execution of the internal processes
  • Takes over additional tasks (e.g. smaller projects project management)
  • Seeks proactive feedback / works proactively to identify opportunities for improvement
  • Very good organizational skills and an ability to keep track of tasks responsibilities and deadlines
  • Education And Qualifications / Skills And Competencies

  • Bachelor degree in a Business / Management Related Field
  • Proficiency in MS Office
  • Excellent communication skills both written and verbal. Fluent in English .
  • Strong project management skills detail oriented; must be highly organized with the ability to manage towards multiple deadlines simultaneously
  • Able to build strong relationships is results driven and self-motivated
  • SAPS DIVERSITY COMMITMENT

    To harness the power of innovation SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

    SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to HR Direct (Americas : APJ : EMEA : ). Requests for reasonable accommodation will be considered on a case-by-case basis.

    Required Experience :

    Manager

    Key Skills

    Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Program Manager

    TFG Limited

    Posted 2 days ago

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    Job Description

    • Lead the end-to-end program lifecycle, from ideation to implementation, for key initiatives within our product portfolio.
    • Collaborate with stakeholders to establish program vision, strategy, and roadmap, aligning with business objectives and customer needs.
    • Conduct market research, competitive analysis, and customer feedback to unearth opportunities and guide program decisions.
    • Define and prioritize features based on value, feasibility, and strategic alignment, leveraging agile methodologies to drive rapid iteration and delivery.
    • Work closely with engineering teams to translate requirements into actionable user stories, offering clear direction and support throughout the development process.
    • Monitor and analyze program performance metrics, pinpointing areas for enhancement and optimization to enrich the customer experience and drive business outcomes.
    • Serve as a subject matter expert on industry trends, emerging technologies, and best practices in Program Management, sharing insights and fostering continuous learning and improvement across the organization.

    Qualifications and Experience:

    • Bachelor's Degree in Engineering, IT, Computer Science, or Commerce fields.
    • Program Management Certification.
    • Proven experience as a Program Manager, with a track record of successfully launching and optimizing digital products.
    • 5+ years of experience collaborating with engineering teams in a fast-paced environment, demonstrating the ability to manage multiple projects, stay organized, and prioritize deadlines effectively.
    • Project Management experience is an advantage

    Skills:

    • Strong analytical skills and data-driven decision-making capabilities, with the ability to translate complex insights into actionable strategies and initiatives.
    • Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams and cultivate consensus around program priorities and trade-offs.
    • A passion for innovation and customer-centric design, with an unwavering focus on delivering exceptional experiences that fuel business growth and customer loyalty.

    Behaviours:

    • Cultivates Innovation - creates an environment that fosters and nurtures a culture of creativity which drives success
    • Decision Quality - consistently makes timely, well-rounded and informed decisions
    • Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
    • Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
    • Persuades - effectively influences others by gaining support and commitment in the delivery of organisational goals and objectives
    • Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives
    • Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth

    Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

    About Us

    Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

    We’re the designers, the makers, the shakers and the teams behind the scenes.

    Are you with us?

    About the Team

    At TFG, technology is the silent engine behind fashion, financial services, and our factory floors. Our Infotec team builds the platforms that power over 3,600 stores and millions of customer moments. From cloud-native retail applications to AI/ML deployments, we solve real-world retail problems at scale. Whether you love engineering, data, architecture, or innovation at the edge—we have room for your kind of talent. Let’s build something enduring together.

    Job Info
    • Job Identification 1490
    • Posting Date 10/01/2025, 10:31 AM
    • Job Schedule Full time
    • Job Shift Day
    • Locations 36 Jenkinson Street, Parow East, 7500, ZA
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    Program Manager

    TFG (The Foschini Group)

    Posted 2 days ago

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    Job Description

    We are seeking a Program Manager to join our Customer, Platforms, and Insights Division, where you will play a pivotal role in shaping the strategic direction and execution of our Product portfolio. Collaborating closely with cross-functional teams, you will define product roadmaps, prioritize features, and deliver exceptional customer experiences across our platforms. Leveraging your expertise in Program Management and technology, you will drive innovation, optimize product performance, lead a Program Management center of excellence, and foster measurable business impact.

    Key Responsibilities:

    • Lead the end-to-end program lifecycle, from ideation to implementation, for key initiatives within our product portfolio.
    • Collaborate with stakeholders to establish program vision, strategy, and roadmap, aligning with business objectives and customer needs.
    • Conduct market research, competitive analysis, and customer feedback to unearth opportunities and guide program decisions.
    • Define and prioritize features based on value, feasibility, and strategic alignment, leveraging agile methodologies to drive rapid iteration and delivery.
    • Work closely with engineering teams to translate requirements into actionable user stories, offering clear direction and support throughout the development process.
    • Monitor and analyze program performance metrics, pinpointing areas for enhancement and optimization to enrich the customer experience and drive business outcomes.
    • Serve as a subject matter expert on industry trends, emerging technologies, and best practices in Program Management, sharing insights and fostering continuous learning and improvement across the organization.

    Qualifications and Experience:

    • Bachelor's Degree in Engineering, IT, Computer Science, or Commerce fields.
    • Program Management Certification.
    • Proven experience as a Program Manager, with a track record of successfully launching and optimizing digital products.
    • 5+ years of experience collaborating with engineering teams in a fast-paced environment, demonstrating the ability to manage multiple projects, stay organized, and prioritize deadlines effectively.
    • Project Management experience is an advantage

    Skills:

    • Strong analytical skills and data-driven decision-making capabilities, with the ability to translate complex insights into actionable strategies and initiatives.
    • Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams and cultivate consensus around program priorities and trade-offs.
    • A passion for innovation and customer-centric design, with an unwavering focus on delivering exceptional experiences that fuel business growth and customer loyalty.

    Behaviours:

    • Cultivates Innovation - creates an environment that fosters and nurtures a culture of creativity which drives success
    • Decision Quality - consistently makes timely, well-rounded and informed decisions
    • Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
    • Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
    • Persuades - effectively influences others by gaining support and commitment in the delivery of organisational goals and objectives
    • Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives
    • Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth

    Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

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    Program Manager

    Office Beacon LLC

    Posted 2 days ago

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    Job Description

    Role Summary

    Office Beacon, a global leader in Business Process Outsourcing (BPO), is seeking an experienced Program Manager to lead critical cross-functional initiatives across South Africa operations and support international expansions. The role is responsible for seamless program delivery, operational readiness, cultural integration, and cross-department alignment. This individual will own execution of high-impact initiatives such as training rollouts, onboarding, resource planning, and service standard enforcement, while ensuring adherence to timelines, budgets, performance metrics, and continuous improvement goals.

    Key Responsibilities
    • Lead end-to-end execution of strategic programs (training, onboarding, expansion readiness).
    • Define/manage program timelines, milestones, resources, and KPIs.
    • Collaborate with SMEs to translate SOPs and standards into scalable workflows.
    • Conduct post-launch reviews and apply lessons learned.
    • Partner with HR, IT, Operations, Sales, and Facilities for program delivery.
    • Manage resources (trainers, floaters, infrastructure) and resolve bottlenecks.
    • Drive execution governance via stand-ups, cadence meetings, and escalation frameworks.
    • Oversee training readiness (content, trainers, tools, infrastructure).
    • Monitor training delivery, SOP adherence, and team readiness metrics.
    • Track program health (attendance, knowledge retention, feedback, remediation).
    • Partner with HR on hiring aligned to competency frameworks.
    • Ensure seamless onboarding and early-stage performance readiness.
    • Own/manage program budgets (training, hiring logistics, enablement tools).
    • Track utilization, report to leadership, and implement cost-effective models.
    • Act as central contact for program-level reporting and executive updates.
    • Deliver dashboards, risk assessments, and summaries for leadership/client use.
    • Mentor managers, promote ownership, accountability, and collaboration.
    • Lead resolution of issues (technology disruptions, shortages, delays).
    • Ensure business continuity through contingency planning and risk mitigation.
    Qualifications & Experience
    • Bachelor’s in Business Administration/Operations Management (Master’s preferred).
    • 8+ years’ experience in program/project management (BPO/shared services preferred).
    • Proven success leading cross-functional, high-impact programs.
    • Experience scaling operations in multi-location/emerging markets is a plus.
    • Familiarity with the Promotional Products Industry is an advantage.
    • Strong skills in project management tools (Asana, MS Project), Excel, Google Workspace.
    • Knowledge of LMS and HRIS platforms.
    • Excellent analytical, communication, and stakeholder engagement skills.
    • PMP, PRINCE2, or Agile certification preferred.
    Seniority level
    • Mid-Senior level
    Employment type
    • Full-time
    Job function
    • Business Development, Human Resources, and Project Management
    Industries
    • Staffing and Recruiting, Professional Services, and Human Resources Services
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