39 Language Program Manager jobs in South Africa

• Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment.
• Deliver training to associates, management or the clients.
• Monitor and evaluate training programs for quality and effectiveness; make recommendations for improvement.
• Ensure that the assigned targets are met in accordance with SLA and Internal Standards
• Ensure that the training quality is in compliance with predefined parameters (as defined)
• Ensure adherence to established attendance schedules
• Accountable for Batch attrition/ Absenteeism at all times
• Responsible for accurate maintenance of batch MIS
• Responsible for conducting voice & written assessments at the HCC

Performance parameters

• Training Quality to be measured by trainer audits conducted on Trainer Evaluation Sheet
• Module Adherence to be tracked by trainer audits conducted
• Batch Performance (as defined) in the 'SOP'
• Attendance
• Schedule Adherence
• Adherence to COPC / ISO as defined in the 'CPMN'
• Any other essential function that may be defined from time to time as directed by the Supervisor

JOB DUCK IS HIRING A PROGRAM MANAGER

We're not just another company – we're a team of driven individuals passionate about connecting businesses with top-tier international and home-based professionals. We're building something big here, aiming to be the largest recruitment and staffing firm in the United States for this specialized talent pool, and we're looking for someone who wants to be a part of that journey. Our culture is built on five core values that guide everything we do:

• Attack the Day: We start each day prepared to conquer it. We focus on the one thing we can do today to make our work easier and propel the company forward.
• Be Incredible: We strive for excellence in everything we do. We're organized, efficient, and never settle for mediocrity. We go the extra mile, providing exceptional value at every turn.
• Complete the Job: We're doers. We get things done, even when it's tough. We make the extra effort, leveraging our experience, knowledge, skills, and resources to overcome any challenge.
• Dream Big: We have ambitious goals and we're not afraid to chase them. We embrace change and are passionate about growth, both personally and as a company. We operate as the company we aspire to be, always striving for more.
• Excuse-Free Attitude: Excuses have no place here. We believe in accountability and ownership. We own our mistakes and focus on finding solutions, not making excuses.

This isn't just a job; it's an opportunity to join a dynamic team that's making an impact.

Role Overview

The Program Manager is accountable for driving member engagement, implementing optimized training pathways (pre- and post-hire), and enhancing the overall experience for the Job Duck Talent Community, from Candidates preparing for placement to Staffers with Senior-level experience. This role is responsible for managing the operational flow of the Talent Community, ensuring seamless integration across Workday, Active Campaign, and the Talent Community Portal. By incorporating skill gap mitigation efforts, analyzing key metrics and identifying trends and conversion opportunities, the administrator elevates member quality and readiness. Working cross-functionally with the Marketing, IT and Delivery departments, as well as the Learning Team, this role ensures that funnel performance is continually improved, and that learning and career development initiatives are personalized to meet the evolving needs of members.

Your Responsibilities Will Include but Are Not Limited To:

• Overseeing daily operations of the Talent Community, ensuring SOPs are followed and optimized.
• Maintaining and updating Active Campaign candidate contact lists using Workday reports.
• Manage candidate tagging and segmentation based on training activity and engagement.
• Monitoring portal usage and engagement metrics (logins, job browsing, resume updates).
• Collaborating with IT to improve training recommendations and job matching.
• Collaborating with Marketing to refine campaigns and announcements based on click-through and conversion data
• Tracking course catalog usage, completion rates, and tier conversion metrics
• Providing insights on skill gaps and implementing targeted training to elevate members from Tier C to A
• Collaborating with the Learning Team to support the development of customized learning paths aligned with current available job requirements.
• Generating and interpreting reports to guide strategic decisions
• Monitoring dropout rates, course ratings, and application trends to refine the Talent Community model
• Providing insights on overqualified/underqualified populations and skills gap trends
• Ensuring data accuracy between Workday, Active Campaign, and internal systems
• Collaborating with IT, Data and Marketing to improve dashboard visibility and funnel tracking

What We're Looking For:

• At least two years of experience managing small projects with cross-functional teams
• Data interpretation experience and skills
• Background in recruitment, HR operations, or talent development
• Familiarity with Workday (especially EEL) and Active Campaign (Preferred)
• Knowledge of training pathways and career development programs, especially tiered competency models (journey-based learning design)
• Strong written and verbal communication skills
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What's In It for You?

• Monthly compensation starting from
  900 USD to 1100 USD
• Paid time off
  and holiday pay.
• Referral and annual
  bonuses.
• 100% Remote,
  Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in?
Apply now and make sure to follow all the instructions

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

Programmes Manager - Siyakwazi

Siyakwazi is a dynamic nonprofit organisation based in KwaNzimakwe, KwaZulu-Natal. Siyakwazi runs a number of programmes dedicated to promoting inclusive education and supporting children with disabilities and developmental delays. We believe in enabling all children, regardless of ability, to participate meaningfully in their communities and to access quality support in homes, ECD centres, schools, and clinics. 

Siyakwazi is currently seeking a
Programmes Manager,

who will work closely with the Executive Director, and play a key role in the work for the organisation as whole.  This is a full-time, on-site position, based at Siyakwazi's Resource Centre, on the South Coast of KZN, near Port Edward. 

Siyakwazi is a grassroots organisation which was started in 2011, and has grown to a staff of 31. The position of Programmes Manager

is a new position. This person will work closely with the Executive Director as well as the five existing managers, to lead the implementation of all programmes and ensure quality of implementation at every level. 

Team management and capacity building are at the core of this role, and the ideal candidate will have deep experience here, and also, importantly, enjoy this aspect of their work.  You will provide leadership, mentorship, and support to programme staff, fieldworkers, and interns. The programmes Manager will also facilitate team reflection, training, and ongoing skills development. This is a job for a person who loves being in the field and interacting with people - on a daily basis you will be working with staff, fieldworkers, interns, families, and collaborating with local schools and clinics. A deep understanding of inclusion is also necessary for this role, so as to be able to ensure that inclusion is embedded at every level of service delivery, as well as ensuring that all programme activities are child-centred. 

Siyakwazi is currently scaling its programmes and training staff from other organisations to do inclusion work. Part of the role of the Programmes Manager will be curriculum development, training and facilitation. Someone with a background, or strong interest in, curriculum development, training and/or facilitation would be ideal for this role.

It is essential that the person in the role of Programmes Manager is an independent worker who is able to handle a complex workload without frequent oversight. As such, excellent time-management, organisational and coordination skills are extremely important for this role, and this person needs to be extremely reliable and accountable.

The ideal candidate for this role may have a background in therapy (occupational therapy, physiotherapy, or speech & language therapy) although this is not required, and people with other backgrounds might be well suited to this role. 

Managing project implementation is key to this role, and the person will be tasked with ensuring effective use of organisational resources (financial, material, and human). Another aspect of this role will be collaborating with the Executive Director on planning, budgeting and strategy. The Programmes Manager will also have regular responsibilities associated with monitoring and evaluation of programmes, and donor reporting. 

This is a full-time in-person position. This position is ideal for someone who lives on, or is willing to relocate to, the beautiful KZN South Coast. This position is
not

available remotely or partially remotely. This is an opportunity to be part of a passionate, values-driven organisation that is making a meaningful difference in the lives of children and families. For the right person, there are opportunities for growth within the organisation, and we hope to find someone who will be on the team long term. 

Core Responsibilities of the Role:

• Manage programme implementation and ensure quality of programmes.
• Ensure all programme activities are child-centred, inclusive, and aligned with the rights of children with disabilities.
• Develop and manage detailed implementation plans.
• Ensure effective use of organisational resources (financial, material, and human).
• Provide management, leadership, mentorship, and support to programme staff, fieldworkers, and interns.
• Facilitate team reflection, training, and ongoing skills development with a focus on inclusion, disability rights, early childhood education and family engagement.
• Promote a positive, collaborative working culture as well as a culture of reflective practice and continuous learning within the team
• Build strong relationships with families, schools, clinics, community leaders, government departments (Health, Education and Social development), and other NGOs.
• Curriculum development, training, and facilitation.
• Represent Siyakwazi in relevant forums and advocate for inclusive practices and policies.
• Ensure all necessary monitoring and evaluation data is collected and is available.

Other Responsibilities of the Role:

• Work alongside the Executive Director to ensure community voices inform programme design.
• Contribute to strategic planning and organisational growth, including scaling or replicating effective programme models.
• Contribute to budgeting and financial planning.
• Contribute to impact analysis and evaluation activities.
• Contribute to proposal development, grant applications, and donor reporting.
• Donor relations, donor meetings, and nurturing relationships with present and potential funders.
• Support income-generation and sustainability strategies in collaboration with the Executive Director.

Qualifications, Experience & Proficiencies

• Bachelor's degree in Social Work, Education, Public Health, Disability Studies, Therapy, Development Studies, or a related field (required)
• Relevant Master's degree (preferred)
• Strong understanding of inclusive education, early childhood development, and community-based disability support (required)
• Minimum of 3–5 years of experience in managing programmes (required), preferably in the disability, education, or community development sectors
• Demonstrated experience in staff supervision, stakeholder engagement, and working in rural or under-resourced communities.
• Knowledge and understanding of Monitoring and Evaluation Frameworks (preferred)
• Budgeting knowledge and experience (preferred)
• Proficiency in Microsoft Office and programme management tools (required)
• Proficiency in both English and Zulu (required) other African Languages advantageous
• Drivers license (required)

Remuneration:

R R35 000 CTC per month, depending on skills, qualifications, and experience

To apply:

Please send the following to

• Your CV (
  max 4 pages

) in
PDF format
- A one-page

cover letter (explaining why you are interested in working at Siyakwazi specifically, and how your skills are relevant to job description) in
PDF format
- Please
do not

send any additional documents or certificates at this stage.
- In the subject line of your email, please write
"Application: Programmes Manager 2025_(
Insert Your Name
)"

PLEASE APPLY VIA EMAIL AND NOT VIA LINKEDIN

Application deadline: 17 October 2025

. Only shortlisted applicants will be contacted. If you do not hear back from us by
31 October 2025

, please assume that your application has been unsuccessful. 

Please do not call our offices.

If you have
questions

, please ask them via email, please put the word "question" and the name of the position "programmes manager" in the title of your email to ensure it gets responded to timeously.

Program Manager. Johannesburg. Posting Date: 10/09/2025. Deadline: 10/10/2025

Role Title:
Program Manager

Contract Type:
Regular

Reporting To:
Program Director

Program/Department/Unit Name:
Programs

Location:
Johannesburg, Nairobi, Dakar

Team Name:
Transformative Critical Mineral Resources in Africa

The opportunity will focus on Africa's mining sector, which is central to the global green transition due to its rich reserves of critical minerals. However, weak governance and inequitable contracts have limited local benefits. Addressing power imbalances and environmental harm through stronger value chain capabilities and regional collaboration is essential for a just and sustainable future.

Role Purpose
The Program Manager will be responsible for day-to-day liaison and coordination with grantee and partner organizations. The Program Manager will play a critical role with implementing the opportunity, which may use a variety of OSF's strategic capabilities, including advocacy, impact investing, strategic litigation, in addition to grant making. The expectation is that the Program Manager is a subject matter expert in the specific opportunity.

Key Responsibilities

• Support the Director of Programs to deliver on the opportunity's outcomes with professionalism
• Deliver on day-to-day liaison with grantees to ensure the opportunity is designed, launched, implemented, and exited according to the outcomes defined
• Work collaboratively with other members within the opportunity team and with colleagues across OSF to ensure the opportunity is effectively leveraging OSF's capabilities to reach the agreed outcome
• Effectively manage the grant-making process by communicating with grantees for proposal submission, assisting in grant record preparation, grants processing, payments, reporting, and other related processes
• Build a strong understanding of the field and partnerships, in developing and designing the grant selection processes
• Manage relationships with partners, in close coordination with Geographic Policy Groups as relevant, and work with them to achieve OSF's strategic objective through the opportunity
• Work collaboratively in developing, assessing, and revising program strategies
• Work with leadership to maintain grant-making practice aligned with OSF's approach to grant-making and in compliance with organizational and external standards and regulations
• Assist in the construction, maintenance, and assessment of grant making portfolio(s), sharing responsibility for strategy design with manager
• Contribute to larger opportunity strategy
• Process and oversee progress of consultant contracts
• Monitor progress implementation, project risks, and other relevant status updates and communicate to Director of Programs regularly

Key internal relationships
Director, Programs; Managing Director Programs; Core Partners, Special Advisors, Grants Management, Operations

Key external relationships
External Partners

The ideal candidate

• Educated to a degree-level (or equivalent)
• Post-graduate education relevant to the types of Opportunities that Open Society Foundations will invest in.
• Multiple years' experience (in one or multiple organisations) where proficiency in the specific field or subject area has been comprehensively developed
• Extensive expertise in the specific topic area as set out in the "Opportunity Description" above. Experience with access to justice in mining and the impact of of resource extraction in communities.
• Specific technical strength and knowledge of critical minerals management and metals policy.
• An understanding of the critical minerals value chains and financing
• Prior working experience of operating within the non-profit community (for example multi-lateral, NGO, foundation or ambassadorial working environments)
• Fluent in local language where the role is based. Proficiency in Portuguese and or French is an added advantage
• Demonstrable expertise on Africa, global critical minerals landscape and the associated developmental and governance strategic opportunities for the continent. In addition, practical experience doing high level work in critical minerals rich African countries highly desired.

What We Offer

• Exceptional opportunities to learn, grow, and make an impact; from a generous annual professional development allowance for every employee to onsite training and learning conversations with visiting experts.
• Excellent benefits and perks to promote well-being and a healthy work-life balance, including:
• Generous time off and flexible work arrangements.
• Employer-paid health insurance and dental plans for individuals and families (no employee contribution required).
• Exceptional retirement savings plan (non-contributory for employees) and life insurance.
• Progressive paid parental leave, reproductive and family planning support, and much more.
• A commitment to nurturing a diverse and inclusive workplace, so you can bring your whole self to work and make a positive impact.

Who We Are
Open Society Foundations aim to establish vibrant and inclusive democracies where governments are accountable to their citizens. Our operating model organizes grantmaking around specific, time-limited projects, developed alongside support for established partners, enabling us to respond swiftly to emerging needs. We are committed to promoting human dignity, equality, and rights; reimagining democratic ideals and practice; and advancing equity in governance systems.

Guided by our founder's values and the belief in the art of the possible, we engage directly with global entities, individuals, and policymakers through grants, advocacy, impact investing, and strategic human rights litigation to drive positive change. At the heart of our mission is a deep commitment to rights, equity, and justice, inspiring every action we take.

Additional Information
Open Society Foundations is committed to building an inclusive workforce that reflects the communities we serve. We actively seek applications from talented individuals across all backgrounds, identities, and life experiences. Each candidate is evaluated solely on their unique qualifications without regard to race, age, sex, religion, ethnic origin, nationality, gender, sexual orientation, disability, pregnancy, or any other legally protected characteristics.

We are committed to providing reasonable accommodations for candidates with disabilities.

Competitive rates of pay apply.
Open Society Foundations is committed to advancing diversity, equity and inclusion, and to building a diverse staff that reflects the movements, issues and communities that our mission serves. Candidates from all underrepresented backgrounds, identities and communities are encouraged to apply.
We are committed to providing reasonable accommodations to applicants and colleagues with disabilities.

Hi

We have a job opportunity for Program Manager with our client for long term contract, send your resume to

Job Title: 
Program Manager

Location: Johannesburg

Minimum qualification Required:

• Minimum of 5 – 7 years' project management in related role

• Candidate must have sufficient experience in planning and executing strategically aligned projects in the banking industry

Pre- Requisite requirement

• Previous experience Information/Data Management Projects

• Previous experience in managing large projects that are strategically aligned to Business

• Previous experience in engaging and managing cross departmental project.

The following will be an added advantage:

• Professional Project Management Certification

• A thorough understanding of the nine knowledge areas contained in the Guide to Project Management Book of Knowledge (PMBOK) and / or Prince II

• Good understanding of data management knowledge areas

Competencies:

• Customer Service orientation

• A high level of written and spoken English

• Analytical skills

• The ability to compile own presentations and proposals

• Excellent communication and Presentation skills

• Computer literacy, especially in the Microsoft Office products, including MS Project

• The ability to work in teams, manage people, resolve conflict(manage different personalities and frustrations level of self and others

Qualifications/ Certification:

• A minimum of a B degree / Advanced Diploma OR equivalent

• Formal project management qualification / certification will be an added

Key deliverables:

• Managing multiple projects from inception through to implementation.

• End-to-end project management of a number of projects, contributing to the Information Strategy Programme.

• Report on project status to different stakeholders

• Facilitate and co-ordinate milestone deliverables and activities of all projects

• Apply strategy processes, design and execution.

• Produce project management plans that includes scope, quality, risk, time, cost, HR,

procurement, integration and communication, and to ensure that these are regularly

updated and maintained.

• Direct and coordinate activities of project team members to ensure the project progresses

according to the approved schedule, producing the expected deliverables, within budget

and according to specification and quality standards

• Ensure that all project documentation, deliverables and reports are timeously produced,

approved and distributed.

• Establish and manage relationships with all stakeholders, role players and service providers

• Establish and effectively manage a project team; clearly defining roles and responsibilities

for the delivery of project outputs

Job Role: Program Manager

Location: Johannesburg, South Africa

Role Type: Contract

Mode: Hybrid

Description

• The programme manager will be supporting the consumer prepaid business. Specific experience required includes:
• Understanding of core telecoms systems such as prepaid billing systems, CRM, CVM, Digital and network infrastructure
• Experience with management of projects or programmes that include prepaid product positions, Sales enablement via various distribution and Channels, operational improvements, product launches and go to market
• Ability to analyse data, customer behaviours, patterns and provide insights that lead to better initiatives and innovation

12 years in project/program management out of which 4 years minimum in program management

Should come from previous telecom experience.

The business requires an experienced Program Manager with Agile Experience who will be responsible for overseeing and ensuring the successful delivery of programs

Should be well versed in the below:

• Programme roadmap and execution plans supporting the business strategy
• Programme risks and issue reports
• Programme communication plans and progress update reports
• Programme financial management reports and benefits tracking
• Programme and adhoc steering committee documentation & facilitation
• Resource planning and utilization reports
• Programme governance and compliance documentation

About Electrum:

Electrum is an exciting B2B tech company. We partner with some of South Africa's biggest household names, enabling them to open up their customers' access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.

We hire the best of the best and we offer great opportunities for both personal growth and career progression.

The Role:

We are looking for a Program Manager who excels at building trusted relationships with senior stakeholders at clients and guiding complex, multi-project programs to success. This role goes beyond delivery oversight: you will be a key partner to our clients (large banks and retailers), acting as a trusted advisor, ensuring alignment between their strategic goals and Electrum's solutions. You will also collaborate with Electrum's sales and engineering teams, sometimes supporting pre-sales conversations and helping to shape professional services engagements.

If you are client-focused, thrive on engaging with senior executives, and enjoy influencing outcomes then this role is for you.

Requirements

In this role you will manage the overall program of work for a client and ensure customer expectations are managed and met. You will support the client in getting the most value from the Electrum product.

• Build and maintain strong relationships with senior client stakeholders, becoming a trusted partner
• Identify and help shape opportunities to expand client engagements.
• Oversee the delivery of complex, multi-stream programs of work, ensuring customer expectations are managed and met.
• Partner with Electrum's sales team to provide delivery insights and support positioning of professional services.
• Ensure quality delivery that is strategically aligned with the client
• Advocate for clients internally, while balancing delivery realities.

• Relevant degree
• Proven track record of building strong senior stakeholder relationships in a B2B environment.
• 7+ years experience on software projects, including experience in complex or corporate environments.
• Background in tech / information technology industry (payments/fintech experience preferred).
• Experience supporting sales / professional services growth
• Excellent communication and influence skills across all organisational levels.

Benefits

We have created an high-performance culture where you can expect:

• Career growth - Delivering world-class financial services software products in a fast-paced company is not easy, and it takes an insane amount of effort. But in return for your effort you'll get hands-on experience working on products that are used by millions of people, and a high quality work experience that will accelerate your career.
• Transparency - We openly discuss strategy, finances, salaries and other major decisions.
• Autonomy - We know you'll be able to make good decisions if you have good information, and we trust you.
• Shared Vision - You'll be able to shape a vision you can believe in - on how to build the future of financial services.
• Work-life balance - You know when your brain has switched off for the day and you need to go for a hike or coffee shop with a view, but you also know when your team needs help to bring that strategic deliverable home. At Electrum you will be expected to know when you deserve that time out, and when you need to knuckle down and get the work done.

These are few practical ways we practise the culture we are so proud of:

• Flexible work hours
• Daily cooked lunches and a stocked kitchen for the afternoon nibbles
• Team socialising like hikes, getaways, and dinners
• A generous leave policy, starting at 20 days per year
• Fatsaks scattered around the office for deep thinking or meditation

If this sounds like a role and place where you can spread your wings, please apply now.

We have created a safe, transparent environment where:

• We know mistakes happen, and that's okay. We even have a three-step approach to dealing with them:

• Tell everyone about it

• Fix the mistake

• Tell everyone about the solution

• You are responsible for your actions – both the successes and the failures

• We talk openly about salaries and bonuses. At Electrum, we believe it's evident why some people earn more and others a bit less. It's like being on a sports team where salaries are widely known.

The programme manager will be supporting the consumer prepaid business. Specific experience required includes:

Understanding of core telecoms systems such as prepaid billing systems, CRM, CVM, Digital and network infrastructure

Experience with management of projects or programmes that include prepaid product positions, Sales enablement via various distribution and Channels, operational improvements, product launches and go to market

Ability to analyse data, customer behaviours, patterns and provide insights that lead to better initiatives and innovation

12 years in project/program management out of which 4 years minimum in
program management

Should come from previous telecom experience.

The business requires an experienced Program Manager with
Agile Experience
who will be responsible for overseeing and ensuring the
successful delivery of programs

Should be well versed in the below:

• Programme roadmap and execution plans supporting the business strategy
• Programme risks and issue reports
• Programme communication plans and progress update reports
• Programme financial management reports and benefits tracking
• Programme and adhoc steering committee documentation & facilitation
• Resource planning and utilization reports
• Programme governance and compliance documentation

Hybrid-

• 3 times a week

NO FIRST TIME JOB SEEKERS

Program Manager

The business requires an experienced Program Manager with Agile Experience who will be responsible for overseeing and ensuring the successful delivery of programs. A skilled professional who possesses a unique blend of Program Management expertise and a firm understanding of Agile principles and practices. Their primary focus is on facilitating collaboration, promoting effective communication, and empowering teams to deliver high-quality outcomes.

The Program Manager is responsible for delivering change. The role requires effective define and co-ordination of the Programs sub-projects and management of their inter-dependencies including oversight of any risks and issues arising. It also includes the co-ordination of the new capability for the business to enable effective change and realisation of projected benefits.

The Program Manager is responsible for the overall integrity and coherence of the Program. They will develop and maintain the Program environment to support each individual project within it, in accordance the EPMO project delivery methodology and governance.

The Program Manager must have strong skills in project management and team coordination, change management and the ability to drive transformation. Ability to manage multiple projects simultaneously. Excellent problem-solving, organizational and analytical abilities. Critical thinking skills to identify, analyse and resolve any challenges that may arise during project execution. Technical proficiency to understand the program's technical aspects, including software development, database management, and system integrations.

Responsibilities

• Planning and designing the overall Program and proactively, monitoring its progress against predefined metrics and milestones, resolving issues and initiating appropriate corrective action
• In most cases the Program manager is also responsible for the actual delivery of projects in accordance with the EPMO methodology and to ensure that these sub-projects are delivered on time, within scope, and budget, adhering to the EPMO project delivery methodology
• Ensuring effective
  quality assurance
  and the overall integrity of the Program - focusing inwardly on the internal consistency of the Program, and outwardly on its coherence with infrastructure planning, interfaces with other Programs and corporate, technical and specialist standards
• Facilitating a weekly program sync session and ensuring that all project blockers/impediments are resolved timeously
• Fostering a weekly PM Community of Practice session, to ensure PM adherence to EPMO governance and clean audits are proactively managed
• Establishing and managing the Programs budget (if required), monitoring expenditure and costs against delivered and realised benefits as the Program progresses
• Assisting with the interviewing and appointment of individuals to
  project teams
• Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the Program plan and Program governance arrangements
• Ensuring there is allocation of common resources and skills within the Program's individual projects are up to date according to an established resource demand plan
• Managing third party dependencies and deliveries contributing to the Program
• Managing overall program health and ensure regular and timeous
  communications
  with all
  stakeholders
• Managing all dependencies between all the projects within a Program.
• Managing risks to ensure the Program's successful outcome.
• Initiating extra activities and other management interventions wherever gaps in the Program are identified, or issues arise
• Reporting the progress of the Program as per the EPMO governance and sponsor specific requirements
• Preparation and facilitation of all Steering Committee, ManCo and other Governance meeting presentations as and when required.
• Ultimately responsible for the successful delivery of the Program end-to-end
• Collaborating with the change manager or equivalent on the transition to standard business operations.
• Working with Agile teams and stakeholders to drive adoption and training, ensuring they are using the Agile methodologies, and helping them understand the values and principles of Agile
• Monitoring project progress and performance, providing periodic program level progress reports and dashboards to key stakeholders
• Managing and resolving conflicts, challenges and obstacles that may occur during the program lifecycle

Resource Skills and Experience and qualifications

• The Programme Manager must have 10+ years traceable experience.
• The programme manager will be supporting the consumer prepaid business. Specific experience required includes:
• Understanding of core telecoms systems such as prepaid billing systems, CRM, CVM, Digital and network infrastructure
• Experience with management of projects or programmes that include prepaid product positions, Sales enablement via various distribution and Channels, operational improvements, product launches and go to market
• Ability to analyse data, customer behaviours, patterns and provide insights that lead to better initiatives and innovation
• Must have customer centric skills to understand customer insights, experiences and infuse them into project delivery
• Must have financial and business acumen to manage project budgets, business cases, revenues and benefits
• Must be able to operate in a high demanding, fast paced environment and be able to coordinate and drive projects across multiple systems with demanding stakeholders
• Must have the ability to coach junior staff and provide strategic leadership
• Must be able to engage at executive level and lead various strategic forums required for delivery

Skills Required

Leadership Skills

• Ability to guide cross-functional teams, ensuring alignment and maintaining focus on the program's objectives.
• Must lead teams or work with stakeholders without direct control over them, so being able to influence and motivate others is key.
• Making informed decisions quickly and with confidence, especially in uncertain or high-pressure situations

Communication Skills

• Clear and effective communication with stakeholders and team members to ensure alignment on expectations, progress, and risks.
• Ability to address and resolve conflicts within the team or between stakeholders.
• Creating detailed reports and delivering presentations to senior leadership, ensuring clarity on key metrics, milestones, and challenges.

Project Management Skills

• Ability to break down large programs into smaller, manageable projects and set clear timelines, budgets, and resources.
• Identifying, analyzing, and mitigating risks that could impact the program's success.
• Efficiently allocating resources (human, financial, or technical) across multiple projects, ensuring that the program has what it needs to succeed.
• Familiarity with Agile, Scrum, or other project management frameworks to deliver projects iteratively and flexibly.
• Ensuring programs and projects stay on track by managing timelines, deadlines, and deliverables across multiple initiatives.

Strategic Thinking

• Understanding the organization's strategic goals and how the program aligns with these goals.
• Managing not only the immediate tasks but also understanding how the program's outcomes will impact the organization in the future.
• Managing transitions, ensuring that change is implemented smoothly across all teams and stakeholders.

Problem Solving and Critical Thinking

• Identifying underlying issues that could impede program progress and developing solutions.
• Being able to assess data, interpret results, and make data-driven decisions.
• Program managers need to think outside the box to overcome challenges and drive innovation within the program

Time Management

• Balancing multiple tasks and projects, ensuring that the most important and time-sensitive activities are addressed first.
• Ensuring that work is done on time, within budget, and to the required quality standards.

Financial Management

• Developing and managing budgets for programs and projects, ensuring that costs stay within planned parameters.
• Ensuring that resources are used efficiently to meet program objectives without overspending.

Relationship Management

• Building trust and fostering collaboration within teams, departments, and with internal and external stakeholders.

Technical Knowledge

• A deep understanding of the industry in which the program is being run
• Understanding the technical aspects of the program.
• Familiarity with project management tools

Change Management

• Ability to lead teams through changes in scope, timeline and resources.
• Ensuring that all stakeholders understand and are on board with changes as the program evolves

Quality Management

• Ensuring that the program meets necessary standards, regulations, and policies.
• Striving for better processes, learning from mistakes, and implementing best practices

Emotional Intelligence

• Being aware of your emotions and how they impact your leadership and decision-making.
• Understanding the perspectives of others, especially when managing team dynamics or stakeholder relationships.
• The ability to remain calm under pressure and maintain motivation in the face of setbacks.