4 Laboratory Equipment jobs in South Africa

Areas of Responsibility

Product knowledge & expertise:

Customer support & training:

Product demonstrations:

Applications support:

Product feedback & improvement:

Regulatory compliance:

Administration & reporting:

Support sales & business development:

Qualifications

Experience required

Capabilities

This position reports directly to the Managing Director.

Areas of Responsibility:
Support product strategy & vision:

• Support the development and execution of the product strategy for clinical pathology.
• Define and maintain a product roadmap in alignment with market needs and corporate objectives.
• Conduct market research to identify customer needs, industry trends, and competitive landscape.

Compliance & regulatory requirements:

• Ensure that the product meets relevant regulatory standards.
• Work closely with regulatory affairs teams to navigate product certifications, quality control processes, and compliance with medical device regulations.
• Maintain awareness of healthcare standards and guidelines to ensure the product adheres to safety, efficacy, and quality requirements.

Customer & market focus:

• Assist Sales Consultants to network & develop relationships with new customers and to manage existing customers.
• Build and maintain relationships with healthcare professionals, including pathologists and clinical leaders, to understand their needs and gather feedback on product performance.
• Attend all applicable National & International Congresses.

Cross-functional collaboration
:

• Partner with sales, marketing, and service teams to ensure that product messaging, training, and support are aligned with customer expectations and product capabilities.
• Support Admin staff to ensure stock rotation.
• Assisting the Tenders & Quotes department with all queries on specifications.

Product lifecycle management:

• Oversee the product lifecycle from start to finish and post-launch updates, ensuring the product stays competitive and addresses emerging technological and customer needs.
• Control stock levels.

Product performance monitoring:

• Use performance feedback and analytics to drive product iterations and updates, ensuring continued product relevance and improvement.
• Address any post-launch issues related to product quality or usability, coordinating with customer support teams for resolution.

Strategic project implementation:

• Serve as the relational bridge between customer and the division's internal departments.
• Support the competitive win strategy through successful execution of large-scale projects.

Financial & business outcomes:

• Oversee the product's financial performance, ensuring it meets profitability targets while maintaining competitive pricing within the healthcare market.
• Assisting Sales team in achieving budgets by driving sales.

Launch strategy:

• Collaborate with the marketing and sales teams to develop product launch strategies, including go-to-market campaigns, product training, and customer support.
• Support sales efforts with product knowledge and materials, ensuring sales teams are equipped to sell the product effectively.

Risk management & issue resolution:

• Proactively address challenges related to customer adoption, ensuring smooth transitions during product implementation and training.
• Ensure product upgrades and improvements are well-managed and communicated to existing customers

Training & support:

• Ensure that the Sales Consultants receive adequate training and support for the correct use of the products as well as in the latest products and product differentiators.

Management of team: Application Specialists

Requirements

Qualifications

• A Grade 12 certificate as a minimum requirement.
• Tertiary qualification in related field advantageous.

Experience required

• Fluent in English, verbal and written;
• 3-5 years experience in a clinical laboratory environment preferred;
• Proven track record in project implementation and large project rollouts within the IVD market;
• Previous management experience advantageous;
• Sound Regulatory knowledge;
• Clinical & product knowledge beneficial.

Capabilities

• Strong understanding of IVD technologies;
• Strategic planning & decision making;
• Excellent verbal and written communication skills;
• Project implementation;
• Results orientated;
• Ability to work under pressure;
• Deadline driven;
• Proficient in MS Office;
• Own reliable vehicle required as well as a valid driver's license;
• Must be available to travel both nationally & internationally as and when required

Benefits

Basic and Travel allowance

50% medica aid and provent fund contributions

Cell and data allowance

Fuel Card

Areas of Responsibility

Product knowledge & expertise:

• Maintaining professional & technical knowledge (Such as product features, technical specifications, benefits, and potential applications within the medical field) by attending educational workshops & conferences.

Customer support & training:

• Provide on-site and remote training to healthcare professionals on how to properly use and maintain medical equipment.
• Address customer inquiries regarding product functionality, troubleshooting, and best practices.
• Create and deliver training sessions, manuals, and materials to help customers effectively integrate new products into their workflows.

Product demonstrations:

• Conduct demonstrations of medical equipment for potential clients, healthcare institutions, or at trade shows and conferences.
• Tailor demonstrations to the specific needs of healthcare professionals, showcasing the product's value and performance in a real-world medical environment.

Applications support:

• Offer technical support regarding the application of the medical equipment in clinical settings, ensuring that the equipment is being used to its full potential.
• Assist clients in optimizing the use of equipment for specific medical applications (e.g., diagnostic equipment).
• Collaborate with healthcare providers to customize solutions based on the clinical environment and patient care needs.
• Collaboration with sales team:
• Work closely with the sales team to understand customer requirements and provide technical insights that can support the sales process.
• Assist with the preparation of proposals or presentations by offering detailed product knowledge.
• Support sales teams in responding to tenders or requests for proposals.

Product feedback & improvement:

• Gather feedback from healthcare providers regarding the performance of equipment, any challenges faced, and any improvements needed.
• Relay this feedback to management to help improve the products and address any issues or limitations.

Regulatory compliance:

• Ensure that products comply with relevant healthcare regulations and standards.
• Assist customers in navigating regulatory requirements when using medical equipment.
• Market intelligence:
• Monitor trends in the healthcare and medical device industry to provide insights into customer needs, emerging technologies, and competitive products.
• Participate in industry events and conferences to stay informed and network with key stakeholders.

Administration & reporting:

• Complete & keep detailed records of all work done and prepare weekly work reports.
• Prepare product reports by collecting, analysing and summarizing information & trends.
• Update & maintain product database on on-going basis.

Support sales & business development:

• Drive sales by identifying potential customers and passing on the lead to the sale team.
• Support strategies for promoting the products and expanding the customer base.
• Build & maintain strong relationships with customers.
• Support achievement of sales quotas and targets.

Requirements

Qualifications

• A Grade 12 certificate as a minimum requirement.
• Tertiary qualification in related field advantageous.

Experience required

• Fluent in English, verbal and written;
• 3-5 years experience in the medical field;
• 3-5 years experience in a clinical laboratory environment preferred;
• Academic research experience advantageous;
• Strong IT knowledge and experience advantageous;
• Experience with troubleshooting beneficial.

Capabilities

• Attention to detail;
• Ability to work under pressure and meet deadlines;
• Results orientated;
• Good communication skills;
• Sales driven, dynamic, outgoing, and motivated;
• Proficient in MS Office;
• Own reliable vehicle required as well as a valid driver's license;
• Must be available to travel both nationally & internationally as and when required.

Benefits

Basic salary and travel allowance

50% medical aid and provident fund contribution

Fuel Card

Cell and data allowance.