970 l3 Support jobs in South Africa

We are looking for a highly skilled L3 Desktop Support Engineer to provide advanced technical support for end-user computing environments. This senior-level position involves resolving escalated issues from L1 and L2 teams, managing complex desktop environments, and contributing to infrastructure improvement projects. The ideal candidate will have deep expertise in Windows environments, networking fundamentals, scripting, and enterprise IT tools.

Key Responsibilities

• Act as the final point of escalation for all desktop-related incidents and requests.
• Troubleshoot and resolve complex hardware and software issues on Windows/macOS platforms.
• Support system imaging, deployment, and configuration using tools like SCCM, Intune, or MDT.
• Analyze root causes for recurring incidents and implement long-term solutions.
• Manage and maintain Active Directory, group policies, DNS, and user permissions.
• Provide support for Office 365, Microsoft Teams, and collaboration tools.
• Administer endpoint protection and security configurations.
• Develop and maintain PowerShell scripts for automation and reporting.
• Work with vendors and third-party support for hardware/software troubleshooting.
• Document solutions and contribute to the IT knowledge base.
• Mentor and guide L1 and L2 support technicians.

Required Skills & Experience:

• 4–6 years of hands-on experience in desktop support, with at least 2 years at L3 level.
• Strong expertise in Windows 10/11, Active Directory, group policy management, and Office 365.
• Experience with remote desktop tools and enterprise ticketing systems (e.g., ServiceNow, Jira).
• Advanced troubleshooting of networking issues (TCP/IP, DNS, DHCP, VPN).
• Experience with endpoint management tools (SCCM, Intune, JAMF for macOS).

Job Type: Permanent

Pay: R1 250,00 - R1 350,00 per day

Work Location: On the road

Overall Purpose of the Job

The purpose of this role is to provide specific Applications support (2nd and 3rd level), for a particular application, both technical and human. Technical support relates to the maintenance of the app, software and other organization technological systems. Human support relates to helping the end-user understand how to use the application or system and help solve any issues.

They also troubleshoot concerns and respond to inquiries from application users. They are expected to be subject matter experts on matters related to the application and to ensure optimal up time and user experience are met on the ADvTECH platform.Additionally, the purpose of this job highlights the main responsibilities and qualifications for an Application Support in HR role, including system support, troubleshooting, user assistance, maintenance, and collaboration with other teams. The role requires both technical expertise in HR & Payroll platforms and strong communication skills for supporting end-users and managing HR-related issues.

System Support & Troubleshooting/ System Monitoring & Performance Optimization

• Provide day-to-day application support for HR platforms (Fresh Service / SAP) ensuring system functionality and resolving user issues.
• Troubleshoot and resolve application-related incidents and service requests related to systems in a timely manner.
• Act as the first point of contact for users experiencing issues with applications, managing escalations when necessary.
• Monitor system performance, ensuring systems are operating efficiently and securely.
• Proactively identify, investigate, and resolve performance bottlenecks and system errors to minimize downtime.
• Conduct routine health checks, system audits, and performance assessments to ensure systems are fully operational.

Incident & Problem Management/ HR System Maintenance & Updates

• Manage incident resolution and track issues through to closure, ensuring effective communication with stakeholders.
• Work closely with technical teams to identify root causes of recurring issues and recommend long-term solutions.
• Maintain a detailed log of incidents and support cases, ensuring accurate documentation and reporting for continuous improvement.
• Support system upgrades, patches, and version control, ensuring all updates are tested and implemented with minimal impact on users.
• Work closely with technical teams to identify root causes of recurring issues and recommend long-term solutions.

User Support & Training

• Provide end-user support, answering queries, guiding users through system functions, and resolving related issues.
• Assist in creating and maintaining support documentation, FAQs, and user guides for applications.
• Conduct training sessions for users to ensure they understand system capabilities and are equipped to use application tools efficiently.

Collaboration with Development & Technical Teams/ Documentation & Reporting

• Assist in testing new features, patches, and updates before deployment to ensure compatibility with existing configurations
• Collaborate with cross-functional teams (HR, Payroll, IT, etc.) to provide HR & Payroll support and ensure alignment with business requirements.
• Maintain detailed records of system issues, resolutions, configurations, and changes for audit purposes.
• Prepare periodic reports on system health, incident trends, and user feedback to improve system performance.
• Create and update standard operating procedures (SOPs) and best practices for system support.

Continuous Improvement

• Identify opportunities for process improvement within support workflows and systems.
• Collaborate with business and technical teams to recommend and implement improvements for application functionality and support processes.
• Stay updated on HR & Payroll product updates and new features to ensure the organization is leveraging the latest capabilities.

Qualification

• Diploma/ Degree in Indomation technology
• MCSE
• 3 Years experience

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in our Cape Town Office.

Please note, this role will work to UK Hours (BST/GMT) from Mon-Fri (08:30-17:00)

We are currently looking to recruit an Application Support Analyst who has a passion and desire for customer service and to excel in their role. This is an exciting time to be part of growing company where you will be able to make a difference and realise personal development.

The role requires a good understanding of business processes and all its associated functions. You will be responsible for ensuring that SLA commitments are achieved, all tickets are managed and exceptional customer service. You will need to have strong communication skills, both written and verbal and the ability to take ownership of incidents, whilst ensuring issues are prioritized and resolved effectively. The key to this role will be the ability to prioritise workloads and adapt to changing priorities.

Job overview:

• Effectively log, triage and resolve support tickets
• Excellent customer communication skills
• Experience in application support
• Gain knowledge of our product set
• Assist in building and maintaining a knowledge base for use across the business, responsible for the documentation
• Reviewing all support tickets on a daily basis
• Fast learner and adaptable
• Applying the appropriate resolution for the issue where required
• Escalating the support ticket to the 2nd or 3rd line support teams
• Updating the user / client with the ticket status

Candidate Requirements:

• • A friendly and collaborative attitude and strong Team Player
• • Excellent telephone manner
• • Strong problem solving skills with a logical approach and use of methodologies such as ITIL
• • Ability to pick up new technologies quickly and efficiently
• • Good experience with Microsoft IT technologies
• • Possess good personal organisation and time management abilities gained in a similar environment
• • Suited to someone who would like to one day progress to a career in Software Development or Implementation of our Software Solutions.

Essential Knowledge and Experience:

• • Experience of supporting distributed and web based applications
• • Experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions
• • Experienced in updating User Guides and Support Knowledge Base
• • Root Cause Analysis
• Experience working with Social Housing Application is preferable
• • Knowledge of ITIL

We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

Have confidence in your health with our offered Medical Aid Scheme.

Invest in our competitive Personal Pension plan and help set you up for your future.

Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

Further your professional development with our Tuition Reimbursement Schemes

Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!


MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

Senior Application Support

Cape Town, Apex House

Full time

Posted 6 Days Ago

JR-

The Apex Group was established in Bermuda and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally, and provide cross-jurisdictional services.

With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across offices worldwide.

Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game.

And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.

The primary responsibility of the Senior Application Specialist is to provide all necessary assistance for maintenance and installation of software applications to support daily business and optimize current business processes.

This includes performance optimization, update installation, troubleshooting actions, including peripheral solutions. Further development of processes, including scripting, is also part of the scope.

The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user requests and issue-solving activities. They must understand requirements, design and document appropriate solutions, and contribute to their implementation if required to satisfy user needs.

The successful applicant will work with international development and IT Operations and Support teams for financial solutions. Experience working with Agile and DevOps methodologies would be preferable.

• Maintenance and support of the Applications landscape including reporting solutions and interfaces.
• Ensure adherence to change management and release management procedures.
• Work closely with other team members and end users.
• Contribute to releases in collaboration with development teams.
• Support the development of customer-centric systems and processes in collaboration with other business teams to deliver best-in-class customer experiences.
• Ensure support includes front end, middleware, and back-end systems.
• Close attention to detail and diagnostic skills / logical problem-solving.
• Participate in testing for new application development and enhancements.

• Minimum of 5+ years' experience in IT application support, especially in the financial sector.
• Experience in Change and Release Management.
• Understanding of IT components and experience with support and operation of IT services.
• Knowledge of Core Banking solutions like Olympic Banking System is an advantage.
• Experience with tools like SWIFT, FIX, SSRS, Abacus, Service Now, scripting (Linux/Solaris, PowerShell), SQL/PL SQL, FTP/SFTP solutions like Globalscape.
• Process design and implementation experience.
• Strong communication skills in English; German and/or French are advantageous.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model; agency assistance will only be engaged through our exclusive recruitment partners.

Application Support Analyst role at MRI Software .

We operate a hybrid working model with 3 days of working from home per week. This role is based in our Cape Town Office.

Please note, this role will work to UK Hours (BST/GMT) from Mon-Fri (08:30-17:00).

• Effectively log, triage and resolve support tickets
• Excellent customer communication skills
• Experience in application support
• Gain knowledge of our product set
• Assist in building and maintaining a knowledge base for use across the business, responsible for the documentation
• Reviewing all support tickets on a daily basis
• Fast learner and adaptable
• Applying the appropriate resolution for the issue where required
• Escalating the support ticket to the 2nd or 3rd line support teams
• Updating the user / client with the ticket status

• A friendly and collaborative attitude and strong Team Player
• Excellent telephone manner
• Strong problem solving skills with a logical approach and use of methodologies such as ITIL
• Ability to pick up new technologies quickly and efficiently
• Good experience with Microsoft IT technologies
• Possess good personal organisation and time management abilities gained in a similar environment
• Suited to someone who would like to one day progress to a career in Software Development or Implementation of our Software Solutions.

• Experience of supporting distributed and web based applications
• Experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions
• Experienced in updating User Guides and Support Knowledge Base
• Root Cause Analysis
• Experience working with Social Housing Application is preferable
• Knowledge of ITIL

• Office perks including office breakfasts, quarterly lunches and virtual social events
• Employee-led groups such as DEI committee, Women and Allies, and Pride Event Group
• Medical Aid Scheme
• Personal Pension plan
• Parental Leave benefit
• 25 days of annual leave plus public holidays, plus 16 hours of Flex Time Off
• Tuition Reimbursement Schemes
• Flexible work from anywhere in the world for two weeks per year

MRI Software is committed to being an inclusive employer, regardless of ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. Diversity, Equality and Inclusion are values that are critical to our success.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

Overview

Applications Development & Support Specialist is to be responsible to ensure an optimised and efficient Enterprise Business services environment that operates within agreed service levels. The role focuses on ensuring quality delivery of new solutions within this environment with respect to system solutions, system integration, processes and controls, and interacting with the business to ensure successful delivery of service requirements within agreed business service levels. The role involves managing the development and support of enterprise business systems, ensuring efficient and effective delivery of IT services in an agile environment. It also focuses on enhancing system performance through innovation and continuous improvement. The role requires that technical solutions are compliant with Vodacom policies, with emphasis on Cyber Security and business continuity, in accordance with Vodacom standards (e.g., AGILE, ISO, SOX, POPIA).

• To troubleshoot and resolve application and system issues, develop solutions, document correction processes, ensure fixes are implemented and monitored.
• To compile incident reports, participate in incident reviews, and follow through to ensure permanent fixes for production problems.
• To maintain Operational Integrity Controls (ICE) and oversee their adoption, ensuring that all relevant processes are implemented, maintained and adhered to, and that key controls are documented and executed. Maintain, re-evaluate, optimise or automate existing business billing processes.
• To interface with different stakeholders (Vendors, Change Management, IT, Customer Care, etc.) to ensure operational changes or incidents are resolved effectively and a solution is implemented; document and educate relevant teams to ensure process alignment.
• To plan and optimise change controls due to system/application upgrades and configuration changes, adhering to Change Control procedures.
• The role includes rotational standby duties.

• Matric is essential
• A relevant 3-year Degree or Diploma in IT is essential
• 3-5 years’ experience in an IT Operations environment is essential
• ITIL Service Management Foundation is essential

• Experience supporting Enterprise IT Systems (CRM & Provisioning)
• ITIL Service Management Framework
• Service Operations
• Service Transition
• Data Analytics and Modelling
• Familiarity with application performance monitoring and advanced troubleshooting, including monitoring tools (e.g., Prometheus, Grafana, AppDynamics)
• Understanding of application stacks, databases, and middleware technologies, including cloud platforms (AWS and OpenShift)
• Agile mindset and cross-functional collaboration
• Strong problem-solving abilities
• AI/GenAI knowledge

• Problem solving
• Decision making
• Analytical thinking
• AI/Gen AI fundamentals
• Interpersonal skills
• Presentation skills
• Understanding of ITIL

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid
• Cell phone and data benefits, fibre connection discounts, and exclusive staff discounts

Closing date for Applications: 03 October 2025 .

The base location for this role is Century City .

The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

We are currently recruiting for an experienced Application Support Specialist to join our team.

Job summary

The primary function of the Application Support Specialist is to provide 1st line operational technical support to JSE business critical applications to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs. To deploy and support 3rd party and in-house developed technology capabilities within the Information Technology division. Engagement is expected with both internal and external stakeholders when required.

1. Manage vendors and cross functional teams to ensure that tasks are completed where there is a dependency.
2. Engage business users, development and task teams to ensure clarity regarding requirements in terms of data related issues, problem resolving initiatives etc. to ensure needs are met.

1. Focus on continuous improvement initiatives to improve overall effectiveness and efficiency of all Production and Testing environments.
2. Support and monitor systems to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs.
3. Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets.

1. Improve personal capability and professional growth in line with JSE objectives by discussing development needs and proposed solutions with management.
2. Be an effective team member encouraging teamwork and freely sharing knowledge.
3. Visibly live the JSE values contributing to the achievement of divisional objectives.
4. Manage self in terms of development, delivery and act as a self-starter.

1. Support implementation of business optimisation improvement through team engagement.
2. Encourage innovation, listen and act upon ideas from team and provided technical / expert contribution.
3. Drive the adoption of the JSE leadership brand.

1. Bsc Computer Science or Information Technology.
2. Certifications: MS SQL (including SSRS, SSAS and SSIS).
3. Minimum of 5 years in a specialist application support position.
4. Extensive experience in supporting core mission-critical systems.
5. Extensive experience in supporting multiple core-application landscape.
6. Working in a highly pressurised environment with an understanding of the nature of the systems being supported.

1. Implementing and supporting of the respective technologies – Microsoft, Linux, 3rd party applications.
2. Adapting behaviour to meet major changes at work.
3. Building and maintaining effective relationships with internal and external stakeholders.
4. Communicating complex information orally.
5. Conducting Business Impact Analysis.
6. Conducting root cause analysis.
7. Developing educational materials (e.g., training manuals, multimedia visual aids).
8. Evaluating information systems.
9. Interacting with external clients.
10. Managing work queues.
11. Monitoring adherence and compliance.
12. Preparing and delivering presentations.
13. Providing expert advice/opinion and technical support.