121 l2 Support jobs in South Africa
Help Desk Coordinator
Posted today
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Company Description
Cloud Integration Services assists medium to large business enterprises by actively providing IT support, services, and solutions. The goal is to optimize IT infrastructure to be more cost-effective, secure, and reliable. We focus on enhancing IT efficiency and ensuring robust performance. Our services are tailored to meet the specific needs of each client, ensuring they achieve operational success.
Role Description
This is a full-time on-site role based in
Milnerton Cape Town ONLY
. The Help Desk Coordinator will be responsible for providing technical support, managing help desk requests, troubleshooting issues, and ensuring effective communication with clients and team members. The role involves analyzing problems to provide timely solutions and maintaining a high level of customer satisfaction.
Qualifications
- Experience in a helpdesk or IT support role (1–3 years typically)
- Technical Support, Help Desk Support, and Troubleshooting skills
- Strong Communication and Analytical Skills
- Proficiency in managing helpdesk software and tools
- Excellent problem-solving abilities
- Ability to work efficiently in a team-oriented environment
- Relevant certifications or experience in IT support is a plus
- Ability to work on Sage platform for quoting.
- Must be able to work standby hours when needed.
- Problem-solving mindset and attention to detail
Please apply via Linkedin.
Should you not receive a response within 2 weeks of your application, kindly take it as you were unsuccessful.
Help Desk Technician
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SITE: BOKSBURG
DIVISION: CORRUSEAL GROUP
REPORTING TO: GROUP CHIEF INFORMATION OFFICER
PURPOSE OF THE JOB
Responsible for maintaining and supporting end user computing, basic enterprise network and server infrastructure to ensure optimal performance and security.
KEY RESPONSIBILITIES
MAINTENANCE OF ENTERPRISE NETWORK AND SERVER INFRASTRUCTURE
- Installs updates for server hardware and software systems.
- Monitors server performance to ensure efficient and secure operation.
- Coordinates with other IT professionals to ensure efficient network and server usage.
- Maintains basic network hardware and software systems.
- Monitors and maintains high standards of user experience on business applications relating to end user computing.
- Ensures that datacentre server rooms are always 100% compliant with power, cooling, access control and servicing of the equipment
.
TROUBLESHOOTING AND REMEDIATIONS OF FAULTS
- Identifies and troubleshoots network and server-related issues based on Aruba and Microsoft best practises.
- Identifies and troubleshoots end user computing related issues based on best practise guides by current technology vendors solutions implemented at business.
SECURE AND RESILIENT INFRASTRUCTURE
- Performs Windows updates on non-critical servers and end user computing devices.
- Maintains enterprise cybersecurity hardware and software by ensuring all versions are up to date for end user computing and enterprise infrastructure.
- Manages user accounts, permissions, and system controls relating to end user computing and enterprise applications.
PROJECT MANAGEMENT
- Actively participates in high level, business-wide projects. This involves both working independently and as a part of a team to fulfil the project delivery objectives.
- Delivers projects on budget and on time
.
SKILLS AND COMPETENCIES
- Adaptability
- Good communication skills (verbal and written)
- Customer focus
- Decision making
- Information monitoring
- Planning and organising
- Analytical
- Attention to detail
- Problem solving skills
REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE
- Hardware certification- A+
- Network certification- N+
- Microsoft certification.
- Two (2) years' experience working in IT as Junior IT Helpdesk Technician with the respective technology at an intermediate level with experience in installation, configuration, maintenance and support
- Two (2) years' experience at an intermediate level working on Microsoft Windows Server 2019 and 2022.
- Two (2) years' experience installing, configuring and working on Windows desktop edition.
- two (2) years' experience working on enterprise level and point detection and reaction software.
Help Desk Administrator
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Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a
vacancy exists for a dynamic and driven Help Desk Administrator to join a team based at our Head Office. This role reports directly to National Operations Lead, in the Cleaning Business Unit.
Help Desk Administrator
Posted today
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Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven Help Desk Administrator to join a team based at our Head Office. This role reports directly to National Operations Lead, in the Cleaning Business Unit.
Minimum Requirements- Grade 12/Matric.
- Computer literacy (MS Office Suite essential)
- 2–3 years' experience in customer service, call centre, or hospitality front-line role.
- Knowledge of facilities management processes and systems advantageous.
- Proficiency in English (additional languages an advantage).
The applicant must possess the following traits and skills:
Strong customer service and communication skills (verbal & written).
- Excellent logging, monitoring, and follow-up ability.
- Ability to manage automatically logged email requests and ensure timely client feedback.
- Strong attention to detail and accuracy in capturing information.
- Ability to work under pressure and manage time effectively.
- Professional, resilient, and client-focused attitude.
- Ability to work independently with minimal supervision.
- Answer all helpdesk calls within 20 seconds and respond to clients in a professional and courteous manner.
- Monitor automatically logged email requests, acknowledge receipt, and ensure clients receive prompt progress updates.
- Ensure all open logs (phone or email) are followed up and completed within SLA, preferably within 24 hours.
- Categorise, prioritise, and assign requests to relevant teams or suppliers, and ensure prompt feedback on progress to the customer.
- Escalate unresolved, delayed, or high-priority issues to the Helpdesk Supervisor or relevant manager.
- Handle difficult callers professionally and escalate when necessary.
- Create and process purchase orders timeously and accurately.
- Receipt invoices daily and follow up on outstanding invoices.
Behavioural Competencies
- Emotional intelligence and resilience.
- Strong interpersonal and relationship-building skills.
- Ability to adapt to change and remain productive under pressure.
- Professionalism and integrity in client and team interactions.
- A proactive, self-motivated approach to work.
Key Performance Indicators
- All inbound calls answered within 20 seconds.
- All email requests acknowledged within 1 hour.
- All open logs resolved or escalated within SLA, preferably within 24 hours.
- Minimum SLA compliance rate of 95% for call and email handling.
- Accurate and complete logging of 100% of client interactions.
- Consistent positive client feedback on communication and responsiveness.
Help Desk Operator
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Tsebo Facilities Solutions is currently looking for a Help desk operator to serve as the first point of contact. To ensure swift and accurate resolution or escalate as needed. uphold high service standards contributing to smooth operations and staff satisfaction.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Duties & ResponsibilitiesResponse to calls & Enquiries
- Answer all helpdesk related calls within the agreed SLA time
- Respond and address all email queries as they arise according to client agreed processes and protocols
- Address any walk-in client requests
- Answer calls and take messages when required
- Radio any urgent calls to the cleaning and maintenance teams as received.
Log Calls
- Log calls accurately on the system, ensuring the pertinent details are captured correctly and accurately. Including but not limited to caller details, fault details, location details.
- Ensure the calls are categorised to the correct service type.
- Ensure the calls are prioritised according to the SLA requirements.
- Ensure the calls are assigned to the correct team / subcontractor for action.
- Ensure that all the updates provided by the FM team are captured and the status of the call is updated.
- Follow up on the call list daily to ensure the calls remain in SLA time.
- Close calls when required.
- Question the caller to establish the actual call requirements and ensure the most accurate detail is captured to assist the team to complete the call timorously.
- Log all PPM calls as per the PPM list and ensure these are assigned correctly.
- Familiarise yourself with the safety requirements with specific tasks and ensure the correct documentation is sent with calls which are assigned to ensure compliance.
- Support the Maintenance planner with any work order requirements where required.
Caller Interaction
- Respond to callers within the defined response time.
- Provide feedback on job progress and ensure the caller is kept updated on the progress.
- Escalate any issues as required.
- Handle all enquiries / calls in a polite, friendly and professional manner.
- Handle difficult callers with respect and diplomacy.
- Escalate difficult callers to the relevant Manager when necessary.
- Establish a good working relationship with client and contractors
Reports
- Daily, Weekly, Monthly reports to be generated and distributed as per the report matrix as well as adhoc reports requested by the client and management.
- Client satisfaction reports to be generated. Ensure that 5% of calls logged are surveyed and responses recorded.
- Satisfaction qualification
- Must enjoy working in a rigid time bound environment
- Must be customer focused, and service driven
- Must be friendly
- Positive and motivated attitude (go getter)
- Bilingual
- Helpdesk Operator Experience
- Knowledge of an Accounting Package, Switchboard system, telephone etiquette & MS Packages
- Knowledge of a Helpdesk Package
- Knowledge and understanding of SLA
- High degree of computer literacy (MS Word, Power Point, Excel)
- Excellent Communication Skills and Relationship Management Skills
- Excellent report writing skills
- Customer Service Skills
- Problem solving and Analytical Skills
- Financial and business acumen
- Matric
- Contact Centre/ Customer Service Certificate
- 1 - 2 years experience
- Contact Centre/ Customer Service Certificate
- Experience with Infor EAM V11 an advantage
- Experience with Remedy an advantage
- Catering knowledge advantageous
- Facilities Experience advantageous
Goodwood Help Desk Technician
Posted 12 days ago
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Job Description
Goodwood Help Desk Technician
Legal requirements: Must be a South African Citizen with a clean criminal background and ITC (no bad debt) - checks will be done on shortlisted applicants.
Appointment: Permanent, full-time position
Salary: R20 000 – R25 000 CTC per month
Benefits: Provident Fund and December Bonus
Working hours: Monday – Friday from 08:00 to 17:00
Qualifications and or Experience:
- More than 2 years' experience with configuring and setting up IT of systems.
- Matric with Mathematics
- L1 LAN Network (Basic)
- L1 Wireless Network (Basic)
- L1 WAN Network (Basic)
- L1 Phones & Printers (Basic)
- L1 Remote support (Basic)
- L1 Office 365 (Basic)
- L1 Active Directory (Basic)
- L1 Microsoft infrastructure skills (Basic)
- L1 Hardware & Software maintenance (Basic).
- Good understanding of Microsoft Environment
- Client interaction experience
- Desktop Support
- Basic Endpoint Security
Job Purpose:
- Support of users new and established systems (Vision, Back-up, Workstations, basic network, Printing and Microsoft applications).
- Support of IT hardware infrastructure at Cape town Distribution Centre and Cape Branch Offices.
- Technical Knowledge Hardware and Software Deployment and Trouble Shooting.
- Excellent Troubleshooting skills with rapid resolution.
- IT Hardware and Software Support.
- Assist Operational Team with WMS, Office 365, antivirus and windows support at Head Office.
- Assist operational team to with branch office POS and Back Office (Vision Pro, Antivirus, Backup and Windows) support.
- Update and Maintain Asset Register and user configuration on windows, Office365, POS, Uniclox.
Implement and follow through IT infrastructure and applications at Head Office. - Ability to take ownership of an ICT problem or project from beginning to completion.
- ICT Infrastructure Monitoring.
- IT Record keeping and documenting.
- Planned change control knowledge.
- Implementation of network, Microsoft and security standards.
- Provide support to Head Office, GW store end users where required.
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Help Desk Technician FT
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Available Positions >> Help Desk Technician FT (On-Site, Non-Contract)
Help Desk Technician FT (On-Site, Non-Contract)
Summary
Title: Help Desk Technician FT (On-Site, Non-Contract) ID: 3678 Location: Table Mountain Casino Resort Department: Information Technology
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Description
Position Summary:
Under general direction from the Manager of Information Technology (IT) Operations, the IT Help Desk Technician provides frontline technical support for a gaming casino, ensuring the reliability, security, and functionality of IT systems. This role involves troubleshooting hardware, software, and network issues, managing user access, and maintaining compliance with Tribal Gaming Commission (TGC), state, and federal regulations. The technician delivers exceptional customer service by assisting employees with technical problems, supporting IT infrastructure, and ensuring operational continuity for gaming and business systems.
This list of duties and responsibilities illustrates only the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities
Technical Support & Troubleshooting
Install, configure, and maintain desktop computers, laptops, printers, VoIP phones, and peripheral devices to ensure optimal performance for Casino team members and guests.
- Diagnose and resolve hardware failures, connectivity issues, and performance degradation.
- Administer user accounts, access controls, and permissions within Active Directory and other IT systems.
- Monitor, manage, and respond to incoming help desk tickets, emails, and radio requests, prioritizing critical issues and ensuring timely resolutions.
- Escalate complex or high-priority issues to senior technicians or specialized IT staff.
- Support casino administrative systems, point-of-sale (POS) terminals, and internal applications.
Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, business-critical software, and casino administrative systems.
User Assistance & Training
Provide technical support via phone, email, radio, and in-person interactions.
- Assist employees with software usage, system navigation, and troubleshooting procedures.
- Educate staff on IT security best practices to safeguard sensitive casino data.
Document common technical issues and resolutions to improve response efficiency.
System Maintenance & Compliance
Assist with performing routine system checks, updates, and patch management to minimize downtime and prevent security vulnerabilities.
- Maintain compliance with Tribal Gaming Commission (TGC), federal, and Casino IT policies.
Protect confidential information and enforce cybersecurity measures in line with industry regulations.
Professional Development & Collaboration
Stay current on emerging technologies, industry trends, and security protocols.
- Work collaboratively with IT team members and other departments to support casino operations.
- Participate in regular team meetings, training sessions, and professional development opportunities.
Direct Reports:
None.
Access to Sensitive Areas:
All areas when accompanied by authorized personnel and/or security.
Signatory Authority:
None.
Minimum Qualifications
High School Diploma or GED – Associates degree preferred. 1-3 years progressive work experience in computer desktop support or equivalent combination of education and experience. CompTIA A+, Network+, ITIL v4, and Microsoft 365 certifications are preferred. Excellent interpersonal skills, written and verbal communication, proven analytical and problem-solving abilities are required. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
Knowledge, Skills And Abilities
- Proficiency in Windows-based systems, including Microsoft Server, Microsoft Office Suite, and enterprise software applications.
- Understanding of networking fundamentals, including TCP/IP, DNS, and Active Directory administration.
- Familiarity with Microsoft certification standards and best practices for IT support.
- Strong troubleshooting and problem-solving abilities for hardware, software, and network issues.
- Proficiency in word processing, spreadsheets, and database applications in a Windows environment.
- Ability to prepare, review, and analyze technical documentation and operational reports.
- Assess technology needs and ensure system performance meets operational requirements.
- Implement, test, and maintain network systems and software applications.
- Work independently, manage time effectively, and meet strict deadlines.
- Maintain confidentiality and uphold casino IT security policies.
- Communicate clearly and professionally, both verbally and in writing.
- Build and maintain positive working relationships across diverse teams and cultural backgrounds
Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.
Work Environment
While performing the duties of this position, the work environment is occasionally noisy and the employee will work indoors. Additionally, the employee may be exposed to cigarette smoke
Must be able to work Nights, Weekends, and Holidays
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Support Engineer L2
Posted today
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Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.
We are specialists in:
- Microsoft Modern Work
- Cybersecurity
- Contact Centre Technology
- Mobile Solutions
- Communications & Connectivity
With nearly 15,000 customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.
Join us on this exciting journey and let's achieve greatness together
Join Our Dynamic Team as a 2nd Line Support Engineer
Are you passionate about technology? Do you thrive in a fast-paced, innovative environment? At Babble, we're on a mission to be our customer's most trusted advisor for cloud-based technologies. We're looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you
What will you be doing?
The Purpose of your role Operating as a predominantly desk-based technician providing world class service and support for clients and colleagues, troubleshooting, and diagnosing IT issues within SLAs, providing remote support to our clients and assisting in the monitoring and maintenance of their computer systems and networks.
Accountabilities and Deliverables:
- Ensure customer calls are promptly attended to, providing efficient and effective support.
- Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented.
- Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs
- Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime.
- Complete/Update technical documentation.
- Mentor and train colleagues.
Core Competencies:
- Excellent understanding of Microsoft 365 services and administration/troubleshooting.
- Excellent understanding of Microsoft Desktop OS/Server OS and troubleshooting.
- Experience with Microsoft Azure
- Antivirus management – Deploy, configure and troubleshoot.
- Experience of working with business networks and troubleshooting them.
- Experience with troubleshooting hardware – Laptops, Desktops, Servers, Peripherals and other IT hardware.
- Email Protection
- Virtualisation Technologies (Hyper-V, VMware) (desirable)
- Backup & Disaster Recovery (desirable)
- Scripting/Automation (desirable)
What else looks good for this role:
- Friendly and confident. Comfortable liaising with various levels of end user, both internal and external.
- Strong communication skills, both written and verbal.
- Excellent troubleshooting and technical skills.
- Attention to detail is crucial in accurately documenting and resolving issues.
- Display proactive, determined, and persistent attitudes towards problem-solving.
- Capable of working both independently and as part of a team.
- Exhibit eagerness to learn and willingness to research faults or refer to documentation when necessary.
- Based in Cape Town
Qualifications
- Previous experience in a managed services environment (MSP). Ideally in the last 3 years.
- Proficient with multiple technologies and dealing with difficult and sensitive technical problems.
Why work for Babble?
- Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
- 22 days during probation and will increase to 25 days upon passing probation (plus standard UK public holidays).
- 5% allowance based on basic salary that can be towards Medical Aid.
- UPS provided to assist with load shedding (2-4hrs power for a laptop)
- Babble issued laptop
- Annual Company Celebrations
Home-Working Policy
- Your location will be home based, and you will require stable internet connection.
- It will be your responsibility to have a solution in place to mitigate loadshedding to ensure you are able to work your normal shifts effectively, working from a public space is not deemed an acceptable solution.
- As a home worker we expect you to have a suitable work set up, desk and a chair in a quiet space.
The recruitment journey
We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.
IT Help Desk Technician (Goodwood)
Posted 24 days ago
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Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.
Remote / Offshore Level II IT Help Desk Support Technicians
Posted today
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Summary
Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians . This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking, and vendor-specific hardware/software solutions.
Duties & Responsibilities
- Serve as the primary contact for Windows desktop issues
- Provide end-user technical support and troubleshooting
- Assist with administration and support of Windows Servers
- Monitor system alerts and respond according to established protocols
- Handle escalated service desk requests requiring advanced troubleshooting
- Support onboarding of new users (accounts, access, setup)
- Deliver network support across LAN/WAN environments
- Install and maintain network hardware
- Ensure timely resolution of issues while maintaining documentation standards
Qualifications & Requirements
- Prior experience working for a Managed Services Provider (MSP) is required
- Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.)
- Hands-on experience with Remote Monitoring & Management (RMM) tools such as ConnectWise, Kaseya, or Ninja
- Familiarity with Professional Services Automation (PSA) / ticketing systems , such as Autotask
- Exposure to firewall and network administration (SonicWall, Meraki)
- Strong troubleshooting background across networks, servers, and workstations
- Experienced in Cloud-based environments
- Excellent customer service skills with a professional and courteous approach
- Strong written and verbal communication skills, including group presentation experience
- Dependable, with a consistent work ethic
- Eagerness to learn and expand technical expertise