14 Kronos Administrator jobs in South Africa

Overall Purpose of the Role:

the business is a purpose-led business with a strong entrepreneurial identity and a high performance culture. As one of the fastest growing startup digital banks in the world, it is a fast moving environment comprised of multiple moving parts. The care and growth of its people are at the centre of the business. People that are successful and sustainably grow at the business are those with benevolent intent, high levels of emotional fortitude and a determination to shape the future. the business's five values are expressed as:

• Compassion – "we care deeply and genuinely for our people"
• Customer Obsession – "without them there is no need for us"
• Empowerment – "we serve our customers through serving our people"
• Ownership – "this is our business, nobody else will make it great"
• Innovation – "to be great, we have to do things differently"

We are seeking a highly skilled and experienced Senior Workforce Management Planner with expertise in Genesys WFM to join our contact centre operations team. The successful candidate will be responsible for forecasting, capacity planning, scheduling, and real-time analysis to ensure optimal resource allocation and service level attainment across all customer channels. This role requires deep analytical expertise, operational understanding, and hands on experience with Genesys Cloud/Genesys Engage WFM tools.

Forecasting & Capacity Planning:

• Analyze historical data and trends to produce short-term and long-term forecasts for multi-channel (voice, chat, email, etc.) contact volumes.
• Collaborate with business units and leadership to align forecasts with marketing, seasonal trends, and business initiatives.
• Create resource plans to meet forecasted demand while optimizing cost and efficiency.

Scheduling:

• Design and maintain agent schedules across locations and time zones, ensuring optimal coverage and adherence to labour laws and agreements.
• Apply scheduling best practices within Genesys WFM (Cloud or Engage) to automate and enhance workforce deployment.

Real-Time Management (RTM) & Intraday Monitoring:

• Monitor service levels and staffing in real-time; take proactive steps to adjust staffing or reforecast when necessary.
• Coordinate with operations to respond to unplanned events (e.g., system outages, high call volumes).

Reporting & Analytics:

• Generate and distribute performance reports (e.g., adherence, occupancy, forecast accuracy, SLA attainment).
• Deliver actionable insights and recommendations to improve forecast accuracy and scheduling effectiveness.

System Optimization & Support:

• Serve as a subject matter expert (SME) on Genesys WFM tools, driving enhancements and training initiatives.
• Work with IT and vendor teams to implement and optimize WFM system configurations and integrations.

Collaboration & Communication:

• Partner with operations, HR, and training teams to align workforce plans with recruitment, training, and leave planning.
• Act as a mentor to junior WFM analysts and provide cross-functional support as needed.

Experience Required:

• 4–6+ years of experience in Workforce Management within a contact centre environment.
• 2+ years of hands-on experience with Genesys WFM (Cloud CX, Engage, or PureConnect).(Cloud experience versus on premise experience will be advantageous) T
• Strong knowledge of WFM processes including forecasting, scheduling, real-time adherence, and shrinkage management.
• Proven experience in WFM planning in omni-channel or multi-channel environments.
• Strong understanding of customer service metrics, tools, and technologies (Genesys Cloud experience will be advantageous).

Skills Required:

• Proficiency in Genesys WFM platforms and reporting tools.
• Advanced Excel and data analysis skills.
• Experience multi-channel environments will be advantageous

Competencies Required:

• Customer-Centric Mindset
• Digital Fluency
• Analytical thinking and problem-solving
• Attention to detail and accuracy
• Stakeholder communication
• Time management and prioritization
• Technical aptitude and systems thinking
• Flexibility and responsiveness in a dynamic environment

Qualification/s Required:

• Matric
• A tertiary degree or Diploma will be advantageous
• Genesys WFM certification(s)
• Process or workflow improvement qualification will be advantageous

Principles and Attitude:

The incumbent must show a committed alignment to the Values and Guiding Principles of the companys culture, and his/her conduct must exemplify this:

• To enable understanding in our staff and our customers about how money really works through transparency and simplicity
• Affordable mindset: When solving a process/problem – use a technology/automation mindset to ensure that we keep our Affordable promise to our clients
• Anti-Fragility: Talent must be fit for a demanding environment with World Class Standards
• Collaboration: Co-creation of processes that can be used multiple times Globally

Job Type: Full-time

Work Location: In person

At
Altron Digital Business
, we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business.

Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow.

We're committed to providing the best solutions to save money and help our clients' business grow with a robust IT ecosystem that supports digital transformation.

Are you an experienced Integration Analyst, HRIS Consultant, or Systems Specialist with a solid technical foundation and a passion for solving real business problems?

Altron Digital Business is looking for highly capable professionals who want to transition into the world of Workforce Management (WFM).

Who Should Apply?

We're actively looking for candidates with experience in one or more of the following areas:

• Integration (Dell Boomi, Azure Data Factory, SnapLogic, APIs)
• HRIS or Payroll Systems (SAP HCM, Sage, Psiber, Oracle, VIP)
• SQL, Reporting & BI (T-SQL, SSRS, SSIS, Power BI)
• Application Support or Technical Implementation.
• Functional Consulting in ERP/Payroll/HR Systems.

What You'll Do:

• Learn and become certified on UKG WFM platforms (UKG Pro, Workforce Central, etc.)
• Configure and deliver WFM solutions to clients.
• Design and support system integrations between UKG and external platforms (e.g., payroll, HR, time systems)
• Participate in blueprinting (documentation) , UAT, end-user training, and go-live.
• Provide post-go-live support and resolve integration issues.
• Collaborate with internal technical teams and client stakeholders.

What We're Looking For:

• 3+ years in a related field (Integration, HR systems, BI/reporting, support)
• Strong SQL understanding and comfortable working with data.
• Excellent communication and documentation skills.
• Ability to work independently and problem-solve with clients.
• Comfortable with fast-paced learning and certification.
• South Africa based, with own vehicle and license.

Advantages Skills:

• Dell Boomi.
• Cloud Experience (Azure, AWS, GCP)
• Time and Attendance Systems.
• Experience with APIs or file-based data integration.
• Functional understanding of payroll/HR processes.

Why Join Us?

• You'll work with top retail, healthcare, and logistics clients across Africa.
• Full training provided on UKG (Ultimate Kronos Group) platforms.
• Work mostly remotely with limited travel.
• Fast-growing business unit with a strong technical and consulting team.
• Opportunity to grow into a senior integration or functional consultant.

Disclaimer:

Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Resource department is available to provide clarification. We look forward to reviewing your application.

Altron is committed to diversity and Employment Equity within the workplace. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

Should your experience and qualifications align with the requirements, we will be in contact to discuss the next steps. Should you not receive feedback within 2 weeks, please consider your application as not successful.

In the meantime, we encourage you to explore our company's website.

Analyse, design, configure, implement workforce management data driven designs for customers. Provide after sales support. Support to the sales team for new deals and demonstrations. Provide mentorship and assistance to fellow WFM integration consultants.

KEY RESPONSIBILITIES:

• Design and plan WFM Integration for clients
• Understand the WFM blueprint and configure the system and its integration according to the customer's requirements
• Design new business and system processes
• Define and guide customers on business processes and policies
• Create Technical and Functional design documents
• Facilitate the population of the blueprint
• Consult with and advise customers on best practice, industry standards and legislation compliance
• Solution craft complex requirements
• Engage with IT regarding any security related requirements
• Integrate WFM systems with customers systems
• Liaise directly with customer's 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integration
• Facilitate integration testing
• Conduct Training for WFM customers and Internal requirements
• Conduct end user training with client's superusers

Delivery

• Assist Project Management department with Project approach and planning
• Participate and contribute to project post-mortem meetings
• Work alongside Project Manager to ensure successful project closure and hand over
• Provide after sales support
• Provide end to end system support to clients (on-site and remote)
• Attend to assigned service calls promptly for optimum resolution
• Use the UKG global support system to log and resolve complex product issues
• Provide Help Desk support
• Provide root cause analysis upon customer's request

CORE RESPONSIBILITIES:

• Constantly and proactively Learn about and understand the entire UKG integration product line
• Use the UKG On-line library as a source of technical information
• Use the Product Forums to log questions and receive responses from other Consultants and UKG
• Reps around the world
• Stay abreast of changes that occur in UKG' day-to-day business
• Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction
• Ability to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel

Educational Qualifications:

• Matric (Essential)

Advantageous

• Tertiary IT qualification (Certificate / Diploma / Degree)
• Dell Boomi (Certification)
• Cloud (Certification)
• Microsoft certifications (Operational systems and database)

Experience:
Essential

• At least years' experience in system integration and networking
• PC application software experience (MS Office Suite)
• Extensive experience implementing or supporting enterprise software applications and hardware
• used in web environments
• Preparing functional and technical solution design documents and "Configuring" and delivering the solution to the customer
• Experience with requirement gathering solution design and implementation
• Software design lifecycle management experience
• Microsoft operating systems and SQL database systems experience

Advantageous

• Time and Labour management system experience
• Dell Boomi integration experience (UKG, HRIS and other 3rd party systems integration)
• Experience in 3-tier web-based technology
• SQL Reporting and Integration
• Cloud Technology Experience (AWS, Azure, GCP)
• Database Administration and Development (SQL and Oracle)
• Business Intelligence reporting
• Java Scripting

Skills
Essential:

• Knowledge of Mobile technology
• Excellent customer relations skills
• Soft skills associated with effective customer communications and account management
• Ability to coordinate and organize / multi-tasks to achieve training vision
• Time management skills
• Windows server experience
• SQL
• Troubleshooting skills and incident management

Advantageous:

• Knowledge of Cloud computing
• Understanding of Labour Management systems
• UKG configuration experience
• SQL Reporting services
• SQL Integration services
• Visual Studio
• Oracle
• Workforce Dimensions
• Dell Boomi

Other requirements:

• Must be willing to travel, locally and internationally to customer sites
• Must have own vehicle and driver's license

Desired Skills and Experience
payroll system, master data, HR

Join to apply for the Team Leader - Workforce Management role at Hollard Insurance

Hello… an exciting new opportunity has just become available in our Front Office area. We are looking to recruit a Team Leader.

Job Purpose
To lead, manage and optimise workforce operations across Client Services and the Administration & Indexing teams. This role ensures resources are dynamically aligned to business demand, driving service excellence, operational efficiency, and effective task distribution based on staff skills and capacity.

Key Responsibilities

• Manage a cross-functional team across client service, admin, and indexing units
• Allocate tasks and shift resources dynamically based on skillset, business volume, and priority
• Implement agile workforce planning and reallocation models to improve efficiency and reduce bottlenecks
• Partner closely with both Admin and Client Service managers to align on daily and long-term goals
• Monitor KPIs across all units; implement coaching plans and targeted interventions as needed
• Ensure quality standards, service level agreements, and compliance metrics are consistently met
• Support and track individual and team performance through regular audits and reviews
• Drive end-to-end optimization of admin, client service, and indexing workflows
• Identify opportunities to cross-skill staff for greater flexibility and coverage
• Lead continuous improvement initiatives and collaborate on change management projects
• Build a high-performance, agile, and adaptable team culture
• Lead daily huddles, training sessions, and development planning
• Manage workforce engagement and retention through structured leadership and support
• Deliver consistent workforce reporting to Admin and Client Service managers
• Identify and escalate operational or financial risks in workflow and task assignments

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Human Resources

Industry : Insurance

Direct message the job poster from Paracon

Are you a driven and results-oriented sales professional with expertise in Workforce Management (WFM) solutions? My client is looking for an experienced Workforce Management Sales Specialist to drive sales growth, business development, and client relationships for our Time & Attendance and workforce management solutions.

Key Duties and Responsibilities:

• Identify, develop, and close new business opportunities for Workforce Management solutions, particularly Time & Attendance systems.
• Build and maintain strong relationships with key decision-makers, including HR, payroll, and operations managers.
• Develop and execute sales strategies and account plans to achieve revenue targets.
• Conduct product presentations and demonstrations to prospective clients, showcasing the value of WFM solutions.
• Collaborate with technical teams and solution architects to develop tailored proposals that meet client needs.
• Stay up to date with industry trends, competitor offerings, and market developments in Workforce Management.
• Negotiate contracts and pricing, ensuring profitable and sustainable deals.
• Provide input into product development based on customer feedback and market demands.

Minimum Qualifications:

• Diploma in Business Management.
• 5+ years of experience in selling Workforce Management solutions, with a strong focus on Time & Attendance systems.
• Proven track record of meeting or exceeding sales targets in a B2B environment.
• Strong understanding of HR, payroll, and workforce optimisation solutions.
• Ability to build and maintain relationships with senior stakeholders in various industries.
• Excellent negotiation, presentation, and communication skills.
• Experience in solution-based and consultative sales.
• Familiarity with SaaS, cloud-based solutions, and enterprise software sales is advantageous.

Mid-Senior level

Full-time

Business Development

IT Services and IT Consulting

Forecasting & Capacity Planning: short-term and long-term forecasts for multi-channel (voice, chat, email, etc.) contact volumes, taking into consideration seasonal efforts, alignments with marketing objectives

Scheduling & Automation of scheduling: -Nationally and Internationally, ensuring in line withlabour laws and agreements

Real-Time Management (RTM) & Intraday Monitoring & Reforcasting for demand

Data and Insights - prepare performance reports and Insights (e.g., adherence, occupancy, forecast accuracy, SLA attainment)

System Optimization & Support: Serve as a subject matter expert (SME) on Genesys WFM tools, driving enhancements and training initiatives

Leadership & Collaboration: Mentor Junior WFM's and work cross functionally with Data Science, HR, Training to align workforce plans with recruitment, training, and leave planning

Proficiency in Genesys/Cloud basedWFM platforms & reporting tools.

Advanced Excel and data analysis skills.

Experience multi-channel environments will be advantageous

Matric+Tertiary degree or Diploma ( Analytics/BSC, Data related is preferred)

Genesys WFM certification(s) preferable

Process or workflow improvement qualification will be advantageous

Between 5 - 7 Years

Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customer.

Assistant Farm Manager – Workforce Management

Swellendam (8 km) | Housing available | Full-time | Salary negotiable

Join our established family-owned citrus operation

We're looking for a hands-on, people-focused Assistant Farm Manager to lead and motivate our citrus and butternut workforce.

What you'll do:

Manage and motivate the labour force

Oversee recruitment, allocation & performance

Support harvest & production activities

Ensure compliance & positive employee relations

What you'll need:

Matric (Grade 12) | Tertiary qualification an advantage

People management / workforce supervision experience

Strong leadership, planning & conflict resolution skills

Valid driver's licence

Apply by 14 October 2025 – send CV to

Job Type: Full-time

Application Question(s):

• Have you previously held a leadership role or managed a team? If so, please provide details.
• For what length of time have you been managing people?
• What type of driver's license do you have?
• Do you have Matric / Grade 12?
• Which languages can you speak?

Work Location: In person

Application Deadline: 2025/10/14