5 Kronos Administrator jobs in South Africa

Duties & Responsibilities

The server & network infrastructure team is seeking a strong Linux & Systems Administration Specialist to join its team. You will require a proven track record with at least 5+ years’ experience in a similar role having supported Linux Systems in an enterprise environment. You will also preferably be certified on CentOS, RedHat or Oracle Linux. Network and Firewall related knowledge and skill is an advantage.
In this position you will be required to:

• Install, configure, support and maintain Linux servers in development, test and production environments.
• Investigate and troubleshoot performance and other issues.
• Maintain design and support documentation.
• Possess strong general knowledge of Infrastructure services relevant to Linux like DNS, NTP, network, security hardening and other common Linux services.
• Administer Enterprise storage systems like NetApp, EMC, etc.
• Create and maintain Bash scripts for automation and other tasks.
• Install, configure and maintain a wide variety of open source and enterprise applications on Linux.
• Ensure systems are backed up and can be restored in the event of a disaster.
• Maintain a disaster recovery site.

Attributes:

• Ability to learn quickly.
• Good written and verbal communication skills.
• Good analytical skills.
• Manage time and workflow to meet service levels.
• Handle stressful situations effectively.
• Ability to anticipate and address problems.
• Respect for a high degree of confidentiality.
• Able to work well in a team and/or individually.
• A hard worker.
• Desire to add value.
• Attention to detail and accuracy.
• Service orientated.
• Takes initiative and is driven.

Qualifications:

• Preferably be CCNA or CCNP qualified.
• 5+ Years’ experience in a similar role.
• Setting up and managing Cisco networking equipment.
• Setting up and managing Fortinet firewalls.
• Managing and troubleshooting complex networks including enterprise Wi-Fi and a proven track record.
• Performance optimization skills.

Package & Remuneration

R 5000 - R 65000 - Monthly

#J-18808-Ljbffr

Bringing smiles is what we do at TTEC… for you and the customer. As aWorkforce Management (WFM) Specialists are working onsite inCape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Looking for an opportunity to be part of a team? You will be responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TTEC's financial requirements.

During a Typical Day, You’ll

• Achieve 100% of accuracy and speed in delivery of requirements (Time management, achievement motivation, results orientation, efficiency, accountability).
• Learn key business objectives, timeframes, and requirements associated with each goal and task (Attention to detail and process, follow-through, technical knowledge, ability to learn, analysis).
• Understand and improve the key success metrics associated with workforce management goals (Observation, innovation, creativity, collaboration, communication).
• Deliver consistent high quality customer service (Customer focus, friendly, helpful, accountability, diplomacy, communication.
• Escalate staffing issues as appropriate (Analysis, problem solving, judgment, communication, system troubleshooting)
• U nderstanding the contractual parameters of the client; in-chair occupancy, average call handle time; tracking and trending call volume history; tracking associate absenteeism and other components of the overall work flow.
• Provide, coordinate, analyze and consolidate all schedule adherence data in order to deliver processes and project work in a timely and accurate manner following company and client requirements and standards.
• WFM Specialists are expected to have a thorough working knowledge of TTEC's policies and procedures related to WFM duties and client specific requirements and expectations of service level.

What You Bring to the Role

• Strong understanding of TTEC's business, core values, and goals
• Strong interpersonal skills in dealing with a diverse population
• High customer service orientation
• High level of integrity, honesty, and judgment
• Math/statistics and computer proficiency
• Ability to respect and ensure strict confidentiality of customer data.
• Demonstrated multi-tasking capability and proven success in fast paced environment
• Strong attention to detail and desire to follow procedures
• Strong verbal and written communication skills
• Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
• Reporting

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite

#J-18808-Ljbffr

Bringing smiles is what we do at TTEC… for you and the customer. As a Workforce Management (WFM) Specialists are working onsite inCape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experience TTEC, an award-winning employment experience and company culture. What You’ll be Doing Looking for an opportunity to be part of a team? You will be responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TTEC's financial requirements. During a Typical Day, You’ll Achieve 100% of accuracy and speed in delivery of requirements (Time management, achievement motivation, results orientation, efficiency, accountability). Learn key business objectives, timeframes, and requirements associated with each goal and task (Attention to detail and process, follow-through, technical knowledge, ability to learn, analysis). Understand and improve the key success metrics associated with workforce management goals (Observation, innovation, creativity, collaboration, communication). Deliver consistent high quality customer service (Customer focus, friendly, helpful, accountability, diplomacy, communication. Escalate staffing issues as appropriate (Analysis, problem solving, judgment, communication, system troubleshooting) U nderstanding the contractual parameters of the client; in-chair occupancy, average call handle time; tracking and trending call volume history; tracking associate absenteeism and other components of the overall work flow. Provide, coordinate, analyze and consolidate all schedule adherence data in order to deliver processes and project work in a timely and accurate manner following company and client requirements and standards. WFM Specialists are expected to have a thorough working knowledge of TTEC's policies and procedures related to WFM duties and client specific requirements and expectations of service level. What You Bring to the Role Strong understanding of TTEC's business, core values, and goals Strong interpersonal skills in dealing with a diverse population High customer service orientation High level of integrity, honesty, and judgment Math/statistics and computer proficiency Ability to respect and ensure strict confidentiality of customer data. Demonstrated multi-tasking capability and proven success in fast paced environment Strong attention to detail and desire to follow procedures Strong verbal and written communication skills Working knowledge of database applications such as MS Office(Excel, Outlook, Power Point), or ability to learn technology quickly Reporting What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Onsite #J-18808-Ljbffr

The Workforce Management Analyst plays a critical role in ensuring efficient workforce management. In addition to system administrative functions the role also involves using data and analysis to guide the workforce management process. Through close collaboration with operations, the workforce management analyst will provide real-time support needs as required in relation to workforce planning and execution.

This role is based in-office at our head office in Stellenbosch.

Key Responsibilities:

• Collaboration with Operations
  • Handle queries from operations related to scheduling/clocking issues and assist to resolve such issues
  • Identify issues related to scheduling/clocking and assist in resolving such issues
  • Provide ad hoc training to store managers as required in relation to the workforce management system
  • Create and update training material in line with changes in the workforce management environment
• Data analysis and visualization
  • Utilize SQL queries to translate raw data into powerful insights based on operational needs
  • Build rich dashboards to guide the workforce management process
• System administration of Workforce Management System
  • Manage user access, system configurations, and troubleshooting related to the workforce management system
  • Administer weekly tasks related to scheduling in the workforce management system
• Workforce Planning and Analysis
  • Analyze historical and real-time data to assist workforce planning
  • Run tests on the scheduling system to identify possible areas for improvement

Key Skills:

• Detail-oriented with a proactive, solution-driven mindset
• Excellent communication and interpersonal skills for working across departments
• Strong analytical skills and experience working with Excel/Google Sheets and data visualization tools
• SQL
• Keen to learn
  

Closing Date: 22 August 2025 #J-18808-Ljbffr