99 Key User Sap jobs in South Africa

SAP HCM Implementation Partner

Johannesburg, Gauteng Blue Pearl

Posted 24 days ago

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Job Description

We are seeking experienced SAP HCM Consultants to join a high-impact project team supporting the full implementation of SAP Human Capital Management (HCM) for South African Airways (SAA) in collaboration with IBM South Africa. This is a fixed-term engagement, beginning in October 2025, focused on delivering a comprehensive, end-to-end SAP HCM solution tailored for the aviation industry.

Job Description

We are seeking experienced SAP HCM Consultants to join a high-impact project team supporting the full implementation of SAP Human Capital Management (HCM) for South African Airways (SAA) in collaboration with IBM South Africa. This is a fixed-term engagement, beginning in October 2025, focused on delivering a comprehensive, end-to-end SAP HCM solution tailored for the aviation industry.

Key Responsibilities

Implement, configure, and support SAP HCM modules end-to-end, including:

Employee Records & Personal Data Management

Time & Attendance Management (Leave, Shifts, Scheduling)

Talent Acquisition & Onboarding

Performance Management & KPI Tracking

Succession Planning & Workforce Mobility

Learning Management System (LMS) & E-Learning

Compensation, Payroll (Domestic, Expatriate, International), And Benefits

Self-Service Portals (ESS/MSS) – mobile responsive

Employee Relations, Disciplinary & Case Management (e.g., CCMA)

Compliance Reporting and Advanced Analytics

Organizational Structure Management

Onboard historical HR data from legacy SAP HR systems (e.g., positions, qualifications, training, uniforms).

Integrate SAP HCM with group-shared services and comply with Transnet-specific payroll and pension formatting rules.

Work collaboratively with functional leads, technical teams, and project managers from IBM and the client.

Provide go-live and post-go-live support.

Requirements

Minimum Requirements:

5+ years experience with SAP HCM implementations across core and advanced modules

Prior experience working in or with government-owned entities (GOEs) or aviation sector

Proven experience with full-cycle SAP HCM projects, including data migration and integration

Strong understanding of South African HR legislation and compliance requirements

Ability to configure, test, train users, and troubleshoot SAP HCM issues

South African nationality (preferred due to regulatory and project needs)

Preferred Qualifications

SAP HCM certification (associate or professional level)

Prior involvement in projects with South African Airways or related public sector entities

Knowledge of Transnet-specific payroll integration formats

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Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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SAP PP Implementation Lead

R1500000 - R2500000 Y iLaunch

Posted today

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Job Description

Functional Analyses- Analyse , run structured discovery sessions & mapthe existing manufacturing and production planning processes,

Conduct Workshops- Independently runworkshops with client members to understand and document current processes. The person should be a very strong and confident communicator.

SAP PP Expertise - Utilise your functioional expertise in SAP PP including MRP, BOMs, routings, production orders, capacity planning, and shop floor control.

Familiarity with S/4HANA innovations such as PP/DS, MRP Live, and embedded analytics is an advantage.

10+ years of hands-on SAP PP experience , including implementation and configuration.

At least one full lifecycle S/4HANA implementation or ECC6 to S/4HANA conversion experience.

Hands-on experience with SAP PP in ECC6 and a strong understanding of transition implications to S/4HANA.

Familiarity with S/4HANA innovations such as PP/DS, MRP Live & embedded anlaytics ( advantageous)

Strong understanding of core production processes

Ability to lead workshops and client discussions independently.

Proven experience in documenting business processes and gathering detailed functional requirements.

SAP PP Certification or S/4HANA Production Planning or Manufacturing certification is highly advantageous.

Additional project methodology certifications (e.g., PMP, Agile) are a plus

Between Years

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Global SAP SuccessFactors Implementation Specialist

R2000000 - R2500000 Y Dentons

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Job Description

Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the lightbulb moments. The bold ideas. We are the world's largest global law firm, with 12,000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight.

About The Role
We are looking for a skilled SAP SuccessFactors Implementation Specialist to lead the design, configuration, and deployment of our global Talent Systems. In this dynamic role, you will act as a trusted advisor, ensuring the SuccessFactors modules (Employee Central, Performance & Goals, Compensation, Recruiting, Onboarding, Learning Management, and more) meet Dentons' business needs while adhering to best practices and compliance standards.

Key Responsibilities

  • Lead the implementation and configuration of SuccessFactors modules across Dentons, ensuring alignment with business needs and compliance standards
  • Translate business requirements into functional and technical system designs, facilitating workshops and prototype demonstrations for validation
  • Collaborate with support and testing teams to ensure system sustainability post-implementation, staying updated with SAP SuccessFactors roadmap and innovations
  • Work closely with global and regional Talent stakeholders to develop solutions that meet enterprise needs and local compliance, acting as a trusted advisor
  • Provide thought leadership and guidance on complex issues, mentoring junior team members to enhance SAP SuccessFactors implementation and support capabilities
  • Lead post-go-live activities such as knowledge transfer, documentation reviews, and stabilization support, ensuring the sustainability of solutions
  • Serve as the expert during SAP SuccessFactors releases, conducting system assessments, leading testing, and recommending optimizations and risk mitigations

Requirements

  • 8+ years' experience in SAP SuccessFactors implementations, preferably in a global professional services environment
  • Extensive hands-on configuration experience in SAP SuccessFactors modules, with expertise in workbook completion and validation activities
  • Strong understanding of SAP SuccessFactors architecture, HR integrations, and data models, with familiarity in compliance standards like GDPR and POPIA
  • Proficient in FreshService, Azure DevOps, Microsoft Office 365, and agile methodologies for iterative delivery cycles
  • Excellent English communication skills, with the ability to translate data insights for non-technical audiences and strong customer/client-facing skills
  • Self-motivated with a keen attention to detail, able to work effectively within a remote, multicultural team environment
  • Proven ability to manage data-sensitive environments with discretion, demonstrating a strong analytical and problem-solving mindset
  • Bachelor's degree in HR, Computer Science, Information Technology, Business Administration, or related field, with at least 8 years in SAP SuccessFactors implementations
  • SAP SuccessFactors certification across various modules required, with hands-on experience in configuration, workbook creation, and validation testing
  • Experience delivering multi-lingual, regionally customized solutions, demonstrating ability to manage full lifecycle implementations and enhancement projects
  • Ability to work under pressure to meet tight project deadlines, adapting to differing demands and ensuring complete follow-through on operational issues

Benefits
Remuneration and benefits package will reflect the successful candidates experience and country where hired.

Why Join Us?

  • Shape the future of HR technology in a global organization
  • Collaborate with diverse teams across multiple countries
  • Drive innovation with early adoption of cloud and digital platforms
  • Be part of a forward-looking technology team committed to excellence
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Business Process Engineer

Stellenbosch, Western Cape Capitec Bank Ltd.

Posted 2 days ago

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Job Description

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

  1. To see what life at Capitec is all about and complete a short assessment, please click here!
  2. Once you have completed the above finalize your application by clicking apply below.
Experience

Minimum:

  • Minimum of 5 years relevant experience in processing systems, processes, procedures and support in a similar environment
  • Proven experience in data analytics, business model design, business process development or improvement, operationalisation of new business process solutions and improvements.
  • Experience in Six Sigma, Lean, TOC, Business Improvement, Agile

Ideal:

  • 5+ years relevant experience in processing systems, processes, procedures and support in a similar environment
  • Strategic business case development
  • Translating Divisional strategies and regulatory requirements into a business area target operating model
  • Management / leadership experience
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
  • A relevant tertiary qualification in Engineering - General
Qualifications (Ideal or Preferred)
  • A relevant post-graduate qualification in Engineering - General or Information Technology
Knowledge

Minimum:

  • Lean way of work principles
  • Business Change Life Cycle and change management principles
  • System Development Life Cycle
  • Project Management Lifecycle
  • Agile Way of Working Practices
  • Quality Management
  • BABOK, SOA,TOGAF, ARCHIMATE
  • Developing a business case
  • Process frameworks (Strategy, Planning, HR, Finance, Marketing, Sales, Assets, Procurement, Production)
  • Process Simulation Modelling

Ideal:

  • Banking processes and procedures
  • In-depth knowledge of Capitec Products
  • Data and trend analysis
Skills
  • Communications Skills
  • Analytical Skills
  • Interpersonal & Relationship management Skills
  • Facilitation Skills
Conditions of Employment
  • A valid driver's license and own vehicle is required
  • Contactable via own mobile phone
  • Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
  • Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/ /06

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Business Process Analyst

Cape Town, Western Cape takealot.com

Posted 2 days ago

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Job Description

Overview

a leading South African online retailer is looking for a highly talented Business Process Analyst - Marketplace to join our Head Office in Cape Town.

We are a young dynamic hyper-growth company looking for smart creative hardworking people with integrity to join us. We offer a market-related Total Remuneration Package which allows full flexibility according to your needs a great work environment and a promise that you wont be bored as long as you are prepared for a challenge and want to build something great.

This position reports to : Finance Manager

Purpose of this position

The Business Process Analyst : Marketplace Finance is a critical analytical role dedicated to driving continuous improvement and optimization across all financial processes within Takealot's marketplace ecosystem. This position focuses on analyzing existing workflows, identifying inefficiencies and implementing data-driven solutions to enhance financial visibility, strengthen internal controls, ensure regulatory compliance and proactively manage financial risks. The role requires strong analytical skills combined with process improvement expertise to support Takealot's operational excellence and continued growth.

Responsibilities
  • Process Analysis & Continuous Improvement
    • Conduct comprehensive analysis of existing financial processes across marketplace operations
    • Map current state workflows and identify bottlenecks, inefficiencies and improvement opportunities
    • Design and implement optimized future state processes that reduce manual effort and increase accuracy
    • Develop detailed process documentation, standard operating procedures and workflow diagrams
    • Lead process improvement initiatives and track implementation success through defined metrics
    • Collaborate with stakeholders to gather requirements and validate process enhancements
  • Financial Data Analysis & Insights
    • Analyze financial data to identify trends, patterns and anomalies across marketplace operations
    • Create comprehensive reports and dashboards to provide visibility into financial performance
    • Develop and maintain KPIs and financial metrics to monitor process effectiveness
    • Conduct root cause analysis on financial discrepancies and operational issues
    • Provide data-driven recommendations to improve financial processes and decision-making
    • Support month-end and year-end financial analysis and reporting requirements
  • Financial Visibility & Reporting Enhancement
    • Design and implement financial dashboards and reporting tools for real-time visibility
    • Develop automated reporting solutions to reduce manual reporting efforts
    • Create financial models and forecasting tools to support strategic planning
    • Establish performance metrics and monitoring systems for marketplace financial operations
    • Generate ad-hoc analysis and insights to support management decision-making
    • Ensure accuracy and consistency of financial data across multiple systems and platforms
  • Internal Controls & Risk Assessment
    • Analyze existing financial control frameworks and identify control gaps or weaknesses
    • Design and implement enhanced control procedures for marketplace financial operations
    • Conduct regular risk assessments of financial processes and recommend mitigation strategies
    • Monitor control effectiveness and document control testing results
    • Support the development of segregation of duties matrices and authorization frameworks
    • Assist in the preparation for internal and external audit requirements
  • Compliance Monitoring & Analysis
    • Monitor compliance with financial regulations, tax requirements and accounting standards
    • Analyze compliance processes and recommend improvements to ensure ongoing adherence
    • Support regulatory reporting requirements and documentation
    • Assist in the management of marketplace seller compliance including tax validation processes
    • Track and analyze compliance metrics and identify areas for improvement
    • Stay current with regulatory changes and assess impact on existing processes
  • System Integration & Process Automation
    • Analyze system capabilities and identify opportunities for process automation
    • Support the integration of financial processes across multiple platforms and systems
    • Collaborate with IT and technology teams to implement system enhancements
    • Test and validate system changes and process improvements
    • Document system requirements and process specifications for technology implementations
    • Identify and recommend technology solutions to improve process efficiency
  • Stakeholder Collaboration & Support
    • Work closely with Finance, Operations, Product, Technology and Compliance teams
    • Facilitate process improvement workshops and stakeholder meetings
    • Provide analytical support for business initiatives and strategic projects
    • Communicate findings and recommendations to various stakeholder groups
    • Support training and change management activities for process improvements
    • Act as subject matter expert for marketplace financial processes and analysis
Qualifications & Experience
  • Minimum Required Qualification
    • Bachelors degree in Commerce, Accounting, Finance or related analytical field
  • Minimum Required Experience
    • 3-5 years of experience in financial analysis, business analysis or process improvement
  • Minimum Required Competencies
    • Business analysis or process improvement certifications (Lean Six Sigma etc.) beneficial
    • Proven experience in process mapping, analysis and optimization
    • Experience with financial systems and ERP platforms
    • Background in e-commerce marketplaces or digital platforms highly advantageous
    • Experience in implementing process improvements and change management
    • Knowledge of financial controls and risk management frameworks
  • Technical Competencies
    • Advanced proficiency in Microsoft Excel and financial modeling
    • Experience with process mapping tools (Visio, Lucidchart or similar)
    • Proficiency in data visualization tools (Looker, Qlik Sense, Power BI, Tableau)
    • Knowledge of SQL or other database query languages
    • Familiarity with ERP systems
    • Understanding of workflow automation tools and technologies
    • Basic knowledge of project management methodologies
  • Skills, Knowledge & Abilities
    • Analytical & problem-solving skills
    • Process improvement expertise and change management experience
    • Strong communication and stakeholder management
    • Attention to detail and data integrity
Environment
  • Employees are entrepreneurial and dynamic, smart, customer-centric, fun, and share ambition to lead e-commerce in Africa.
  • We have a fun, hard-working culture with ownership and openness to feedback and new ideas.
  • Low ego, high output; we are doers who execute.
  • We love what we do and what we are creating.
  • We seek an Extraordinary Mind who is Smart, has Integrity and is Hardworking.

Experience: IC

Key Skills: Six Sigma, Continuous Improvement, Lean, Lean Six Sigma, Process Improvement, Business Analysis, Visio, Business Process Modeling, Process Mapping, Business requirements, Process Management, SharePoint

Employment Type: Full Time

Experience: years

Vacancy: 1

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Business Process Engineer

Sandton, Gauteng Smith Garb

Posted 2 days ago

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Job Description

Reference: JHB -JA-1

Blue chip concern based in the North, has a super opportunity for an analytical candidate that loves projects, analysis and is able to multi-task. The role does require a qualified CA(SA) or CIMA candidate . B.Sc Stats / Computer Science / Mathematics / Data Science will also be considered. Candidate does need to have an affinity for figures and data analysis.

Duties & Responsibilities

This exciting opportunity would primarily be to assist a COO with the below tasks. This candidate would also be considered then for other opportunities which could arise within the business.

  • Data modelling and review
  • Operational reporting and performance evaluation
  • Systems and process review
    • Audit and document findings
    • Proposals on how to optimise and embed permanent value
    • Implement findings and change management framework
  • Perform ad-hoc requests across various operational areas

The individual will be exposed to the various functions within the business:

Marketing
  • Lead acquisition and analysis
  • Data review and digital performance management
  • Risk cohort segmentation and allocation of resources
Sales
  • Productivity analysis
  • Resource utilisation and optimisation
  • Data base segmentation and evaluation
Collections & Retentions
  • Evaluation of lost clients
  • Review of systems and processes to identify and evaluate core retention issues
  • Review risk management framework to effectively shape the portfolio
Claims
  • Data and correlation modelling for investigation process
  • Optimisation of processes impacting turn-around-time and efficient completion of tasks
  • Cost allocation and review
  • Correspondence review to clients whilst ensuring alignment to the agreed processes
  • Audit of the vehicle assessment and repair process
    • Key relationship audits
    • Gap analysis and proposals on how to effectively eliminate lost opportunities
IT, Data Science & System Development
  • Exposure to resource management and allocation to priority projects
Finance
  • Cost centre management
  • Budget allocation and monitoring of spend
Client Service
  • Improvement on client engagement
  • Communication framework review with automated correspondence and driving the self-service portals
  • Interdepartmental alignment to enable efficient and professional service to our clients
  • Exposure to the external regulatory requirements and compliance thereof

It is essential that you can manage multiple tasks whilst being deadline orientated. It is essential to be able to manage how you allocate your time to various projects without requiring continuous supervision once a project has been briefed to you.

Package & Remuneration

R 650 000 - R 1 000 000 - Annually

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Business Process Specialist

Pretoria, Gauteng EnableSA T/A EnableSA Pty Ltd

Posted 2 days ago

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Job Description

Business Process Specialist

Our client is seeking an experienced Business Process Specialist to join the Centurion team.

Responsibilities
  1. Business process management (BPM) roles, responsibilities, governance and tools ownership
  2. Business process landscape maintenance (functional networks)
  3. Business process modelling and documentation
  4. Coordinate and quality assure process modelling by divisional representatives
  5. Business process automation, primarily through workflow
  6. Workflow management and improvement
  7. Business process performance monitoring and improvement
  8. Business process baselining and measuring
  9. Business engagement regarding functional capabilities
  10. BPM and workflow training development and roll out
  11. Integrate company policies, procedures and standards in relevant business processes
  12. Quality management systems, assurance and certification (ISO)
  13. Workflow system requirements management including functional specifications, testing, training and change management
  14. Enterprise digital profile (functional network, organization network, workplace network) system requirements management including functional specifications, testing, training and change management
Requirements
  1. Bachelor's Degree in Industrial Engineering or similar
  2. Minimum 3 to 5 years practical experience in industrial engineering or similar business process management disciplines
  3. Experience and advanced expertise in any business formal process modelling tool, such as Visio or Aris, and Business Process Model and Notation (BPMN)
  4. Microsoft Power Apps and Power BI experience preferred
  5. Advanced process automation or analysis experience such as robotic process automation (RPA) or process mining preferred
  6. Basic or intermediate SQL experience preferred
Posted By
  • HR Services, Recruitment & Selection
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Business Process Engineer

Johannesburg, Gauteng FNB Namibia

Posted 7 days ago

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Job Description

# **Job Description**Hello Business Process Engineer Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. An exciting opportunity for an experienced Business Process Engineer to form part of the team responsible for implementing business process and technology solutions to achieve the Human Capital strategy. As a Business Process Engineer, you will partner with the Human Capital business practices and process owners to gain an in-depth understanding of their strategy, operating models, processes, technology and data and leverage your expertise in process analysis, automation, and technology implementations to optimize processes to enhance efficiency and deliver tangible value to our stakeholders. This position offers a unique opportunity to work at the intersection of business and technology, requiring a blend of strategic and analytical thinking, technical prowess, and strong interpersonal skills. If you're passionate about optimizing complex, multi-touchpoint business processes and have a knack for applying advanced critical and systems thinking to translate business needs into technological solutions, we want to hear from you.**Are you someone who can:*** Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters.* Control expenditure and identify process improvements to contain and reduce costs.* Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.* Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.* Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.* Provide input into the development of the business area tactical strategy in achievement of the overall business strategy Develop and implement an area operational plan in achievement of Business objectives.* Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.* Ensure implementation of relevant policies, governance, and practice standards across the business. Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.* Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.* Develops an understanding of risks and risk management approaches.* Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.* Educates others and makes suggestions for improvements.* Networks and participates in specialist risk forums where required.* Apply project planning and process engineering methodologies and techniques to plan, elicit, define, and analyse processes to understand process efficiency and effectiveness (quality, cost, risk, innovation, customer experience, end-to-end depth, and breadth of impact).* Analyse, document, operationally improve, signoff and publish baseline processes and standard operating procedures (Current State).* Apply process engineering and improvement methodologies and techniques that focuses on the design or redesign of current processes to improve efficiency and effectiveness, (quality, cost, risk, innovation, customer experience, end-to-end depth, and breadth of impact) in an appropriate manner.* Investigate, analyse, and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience.* Develop presentations and present business cases to business stakeholders to formalize business cases into a prioritized project / initiative.* Optimise processes to execute business case benefits.* Apply business analysis methodologies and techniques to document, validate and manage requirements and ensure the potential solution will efficiently and effectively fulfil the requirements of the stakeholders.* Translate tactical practice plans in defining, delivering, and continuously improving appropriate processes, solutions, services, and systems for the practice.* Align services and solutions to meet business strategic, skills development and related talent enablement requirements.* Measure process changes to ensure unit cost calculations and turnaround times are accurate, to continuously identify opportunities to improve the process and ensure quality of delivery are obtained.* Identify key metrics for measurement after implementation.* Process design development and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits.* Monitor client service reports and align processes to maximise client satisfaction and cost effectiveness.* Monitor and evaluate plans, focusing on results and measuring attainment of outcomes.* Develop new insights into situations and apply innovative solutions to enable organisational improvements.* Translate business strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.* Design and develop Business Process solutions in line with business requirements and service ad-hoc requests for information from clients within the required period and specification.* Provide handover to the relevant execution team responsible for delivering on approved initiative / project.* Provide input into and to participate where applicable in the solution and technical development, testing, training, change management and communication work streams.* Perform Root Cause Analysis where process breakdowns are experienced and develop countermeasures.* Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions.* Analyse derived information to create value added knowledge of FirstRand's products, channels, service levels, trends, or customers.* Identify key metrics for measurement after implementation and report on the results.* Manage existing reports / dashboards through the ongoing production of business process outputs to ensure consistent information supply in the required format / frequency.* Participate in planned activities that are appropriate for own development.* Display and encourage an appreciation of teamwork and inclusivity.* Develop, encourage, and nurture collaborative relationships across area of specialisation.**Additional Experience*** Formal Business Analysis Certification is an advantage* Formal Process Improvement Certification is an advantage (e.g. CBPP, Lean / Six Sigma)* Exposure to/experience in the HR/Human Capital function will be an advantage* Exposure to Workday Human Resources/Human Capital Management or any ERP Or Cloud based Implementation* Experience in facilitating workshops with various levels of stakeholders to understand business strategy and objectives, elicit and document business, process and functional requirements and solutions* Must have process re-engineering experience, involved with assessing, designing and optimizing business processes through cutting edge technology and AI solutions* Knowledge of and experience in applying customer & design thinking methodologies, frameworks, tools and techniques* Knowledge of and experience in applying formal business process engineering and business analysis methodologies, frameworks, tools and techniques* Application of consulting, project management and change management techniques, tools, and frameworks on process optimization
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Business Process Engineer

Johannesburg, Gauteng FirstRand Namibia Limited

Posted 7 days ago

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Job Description

# **Job Description**Hello Business Process Engineer Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. An exciting opportunity for an experienced Business Process Engineer to form part of the team responsible for implementing business process and technology solutions to achieve the Human Capital strategy. As a Business Process Engineer, you will partner with the Human Capital business practices and process owners to gain an in-depth understanding of their strategy, operating models, processes, technology and data and leverage your expertise in process analysis, automation, and technology implementations to optimize processes to enhance efficiency and deliver tangible value to our stakeholders. This position offers a unique opportunity to work at the intersection of business and technology, requiring a blend of strategic and analytical thinking, technical prowess, and strong interpersonal skills. If you're passionate about optimizing complex, multi-touchpoint business processes and have a knack for applying advanced critical and systems thinking to translate business needs into technological solutions, we want to hear from you.**Are you someone who can:*** Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters.* Control expenditure and identify process improvements to contain and reduce costs.* Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.* Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.* Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.* Provide input into the development of the business area tactical strategy in achievement of the overall business strategy Develop and implement an area operational plan in achievement of Business objectives.* Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.* Ensure implementation of relevant policies, governance, and practice standards across the business. Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.* Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.* Develops an understanding of risks and risk management approaches.* Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.* Educates others and makes suggestions for improvements.* Networks and participates in specialist risk forums where required.* Apply project planning and process engineering methodologies and techniques to plan, elicit, define, and analyse processes to understand process efficiency and effectiveness (quality, cost, risk, innovation, customer experience, end-to-end depth, and breadth of impact).* Analyse, document, operationally improve, signoff and publish baseline processes and standard operating procedures (Current State).* Apply process engineering and improvement methodologies and techniques that focuses on the design or redesign of current processes to improve efficiency and effectiveness, (quality, cost, risk, innovation, customer experience, end-to-end depth, and breadth of impact) in an appropriate manner.* Investigate, analyse, and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience.* Develop presentations and present business cases to business stakeholders to formalize business cases into a prioritized project / initiative.* Optimise processes to execute business case benefits.* Apply business analysis methodologies and techniques to document, validate and manage requirements and ensure the potential solution will efficiently and effectively fulfil the requirements of the stakeholders.* Translate tactical practice plans in defining, delivering, and continuously improving appropriate processes, solutions, services, and systems for the practice.* Align services and solutions to meet business strategic, skills development and related talent enablement requirements.* Measure process changes to ensure unit cost calculations and turnaround times are accurate, to continuously identify opportunities to improve the process and ensure quality of delivery are obtained.* Identify key metrics for measurement after implementation.* Process design development and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits.* Monitor client service reports and align processes to maximise client satisfaction and cost effectiveness.* Monitor and evaluate plans, focusing on results and measuring attainment of outcomes.* Develop new insights into situations and apply innovative solutions to enable organisational improvements.* Translate business strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.* Design and develop Business Process solutions in line with business requirements and service ad-hoc requests for information from clients within the required period and specification.* Provide handover to the relevant execution team responsible for delivering on approved initiative / project.* Provide input into and to participate where applicable in the solution and technical development, testing, training, change management and communication work streams.* Perform Root Cause Analysis where process breakdowns are experienced and develop countermeasures.* Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions.* Analyse derived information to create value added knowledge of FirstRand's products, channels, service levels, trends, or customers.* Identify key metrics for measurement after implementation and report on the results.* Manage existing reports / dashboards through the ongoing production of business process outputs to ensure consistent information supply in the required format / frequency.* Participate in planned activities that are appropriate for own development.* Display and encourage an appreciation of teamwork and inclusivity.* Develop, encourage, and nurture collaborative relationships across area of specialisation.**Additional Experience*** Formal Business Analysis Certification is an advantage* Formal Process Improvement Certification is an advantage (e.g. CBPP, Lean / Six Sigma)* Exposure to/experience in the HR/Human Capital function will be an advantage* Exposure to Workday Human Resources/Human Capital Management or any ERP Or Cloud based Implementation* Experience in facilitating workshops with various levels of stakeholders to understand business strategy and objectives, elicit and document business, process and functional requirements and solutions* Must have process re-engineering experience, involved with assessing, designing and optimizing business processes through cutting edge technology and AI solutions* Knowledge of and experience in applying customer & design thinking methodologies, frameworks, tools and techniques* Knowledge of and experience in applying formal business process engineering and business analysis methodologies, frameworks, tools and techniques* Application of consulting, project management and change management techniques, tools, and frameworks on process optimization
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Business Process Engineer

Johannesburg, Gauteng RMB Nigeria Limited

Posted 7 days ago

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Job Description

# **Job Description**Hello Business Process Engineer Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. An exciting opportunity for an experienced Business Process Engineer to form part of the team responsible for implementing business process and technology solutions to achieve the Human Capital strategy. As a Business Process Engineer, you will partner with the Human Capital business practices and process owners to gain an in-depth understanding of their strategy, operating models, processes, technology and data and leverage your expertise in process analysis, automation, and technology implementations to optimize processes to enhance efficiency and deliver tangible value to our stakeholders. This position offers a unique opportunity to work at the intersection of business and technology, requiring a blend of strategic and analytical thinking, technical prowess, and strong interpersonal skills. If you're passionate about optimizing complex, multi-touchpoint business processes and have a knack for applying advanced critical and systems thinking to translate business needs into technological solutions, we want to hear from you.**Are you someone who can:*** Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters.* Control expenditure and identify process improvements to contain and reduce costs.* Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.* Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.* Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.* Provide input into the development of the business area tactical strategy in achievement of the overall business strategy Develop and implement an area operational plan in achievement of Business objectives.* Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.* Ensure implementation of relevant policies, governance, and practice standards across the business. Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.* Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.* Develops an understanding of risks and risk management approaches.* Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.* Educates others and makes suggestions for improvements.* Networks and participates in specialist risk forums where required.* Apply project planning and process engineering methodologies and techniques to plan, elicit, define, and analyse processes to understand process efficiency and effectiveness (quality, cost, risk, innovation, customer experience, end-to-end depth, and breadth of impact).* Analyse, document, operationally improve, signoff and publish baseline processes and standard operating procedures (Current State).* Apply process engineering and improvement methodologies and techniques that focuses on the design or redesign of current processes to improve efficiency and effectiveness, (quality, cost, risk, innovation, customer experience, end-to-end depth, and breadth of impact) in an appropriate manner.* Investigate, analyse, and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience.* Develop presentations and present business cases to business stakeholders to formalize business cases into a prioritized project / initiative.* Optimise processes to execute business case benefits.* Apply business analysis methodologies and techniques to document, validate and manage requirements and ensure the potential solution will efficiently and effectively fulfil the requirements of the stakeholders.* Translate tactical practice plans in defining, delivering, and continuously improving appropriate processes, solutions, services, and systems for the practice.* Align services and solutions to meet business strategic, skills development and related talent enablement requirements.* Measure process changes to ensure unit cost calculations and turnaround times are accurate, to continuously identify opportunities to improve the process and ensure quality of delivery are obtained.* Identify key metrics for measurement after implementation.* Process design development and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits.* Monitor client service reports and align processes to maximise client satisfaction and cost effectiveness.* Monitor and evaluate plans, focusing on results and measuring attainment of outcomes.* Develop new insights into situations and apply innovative solutions to enable organisational improvements.* Translate business strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.* Design and develop Business Process solutions in line with business requirements and service ad-hoc requests for information from clients within the required period and specification.* Provide handover to the relevant execution team responsible for delivering on approved initiative / project.* Provide input into and to participate where applicable in the solution and technical development, testing, training, change management and communication work streams.* Perform Root Cause Analysis where process breakdowns are experienced and develop countermeasures.* Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions.* Analyse derived information to create value added knowledge of FirstRand's products, channels, service levels, trends, or customers.* Identify key metrics for measurement after implementation and report on the results.* Manage existing reports / dashboards through the ongoing production of business process outputs to ensure consistent information supply in the required format / frequency.* Participate in planned activities that are appropriate for own development.* Display and encourage an appreciation of teamwork and inclusivity.* Develop, encourage, and nurture collaborative relationships across area of specialisation.**Additional Experience*** Formal Business Analysis Certification is an advantage* Formal Process Improvement Certification is an advantage (e.g. CBPP, Lean / Six Sigma)* Exposure to/experience in the HR/Human Capital function will be an advantage* Exposure to Workday Human Resources/Human Capital Management or any ERP Or Cloud based Implementation* Experience in facilitating workshops with various levels of stakeholders to understand business strategy and objectives, elicit and document business, process and functional requirements and solutions* Must have process re-engineering experience, involved with assessing, designing and optimizing business processes through cutting edge technology and AI solutions* Knowledge of and experience in applying customer & design thinking methodologies, frameworks, tools and techniques* Knowledge of and experience in applying formal business process engineering and business analysis methodologies, frameworks, tools and techniques* Application of consulting, project management and change management techniques, tools, and frameworks on process optimization
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