691 Key Performance Indicators jobs in South Africa

Job title : Senior Analyst Market Surveillance And Data Analysis Department (Pretoria)

Job Location : Gauteng, Pretoria
Deadline : August 18, 2025

Purpose of the Job :

To analyze data systems, create automated systems to retrieve information from databases, and compile reports. The department will also use data to solve problems, turn data into information, and information into insights that will lead to informed business decisions. The role involves creating detailed specifications for data sources, data flows, data transformations, data storage, and reporting. The person appointed will report to the Senior Specialist : Data Analysis.

Key Performance Areas :

1. Create detailed specifications that specify data sources, data flows, data transformations, data storage, and reporting;
2. Produce documentation such as source-to-target maps, data dictionaries, and data models;
3. Create test cases and scenarios used to ensure quality assurance;
4. Interact and collaborate with technical and business stakeholders to identify data sources, define data for master and metadata, and implement solutions;
5. Promote the use of existing enterprise data standards to enhance data quality, ensure compliance, and adhere to data governance principles;
6. Process live and confidential data according to specified guidelines;
7. Evaluate changes and updates to source production systems that could impact reporting and business decisions;
8. Interpret data, analyze results, and identify trends to enable continuous improvement in data quality and business performance;
9. Define, implement, and standardize metrics, reports, and dashboards for the business;
10. Deliver key metrics, reports, and dashboards with interpretation.

Other Key Competencies :

The applicant must demonstrate active listening, critical thinking, analytical thinking, attention to detail, strong financial and numeracy skills, proficiency in MS Office, excellent communication, good interpersonal skills, and emotional intelligence. The candidate should be able to establish priorities and manage multiple tasks.

Requirements :

A degree or B Tech in Information and Communication Technology (ICT) or a related discipline with at least 4 years of relevant experience, preferably in financial services. Proven experience in building logical and physical data models using industry best practices, patterns, and frameworks. Knowledge of database and data warehouse design. Familiarity with BI methodologies. Practical experience with database management tools and reporting tools.

Closing Date : 18 August 2025

JD - Senior Analyst, Business Partner, Payments

• 5 Simmonds St, Selby South, Johannesburg, 2001, South Africa
• Full-time
• Business Segment: Corporate & Investment Banking

• Exploring Possibilities
• Developing Strategies
• Adopting Practical Approaches
• Developing Expertise
• Convincing People
• Challenging Ideas
• Articulating Information
• Making Decisions
• Empowering Individuals
• Resolving Conflict
• Conveying Self-Confidence
• Showing Composure

• Strategy Definition
• Project Management
• Stakeholder Management
• Process Analysis and Redesign
• Client Business Case
• Change Enablement
• Change Management (HR)
• Innovation Leader
• Insight Storytelling
• Client Relationship Management
• Creative Problem Solving
• Data Analytics & Visualization
• Operations Commercial Acumen
• Strategic Alignment & Execution
• Solution Design & Enablement
• Process Automation Value Management

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

Our Distribution Management team is relentless in the pursuit of excellence, ensuring AGCO delivers the best products and services in the industry in the most efficient way. We are currently seeking a Business Analyst for our Johannesburg team. The successful candidate will be responsible for supporting the network transformation and performance goals for the region, through the development of market analytics and the implementation of initiatives and projects to the dealer network. The role will provide both remote and 'in-field' support, and face-to-face meetings with dealers. It also requires collaboration across functions i.e. sales teams, product marketing, parts, service, finance, etc.

Your Impact

• Develop and provide market intelligence and maintain all relevant KPI data required for the dealer performance reviews on the distribution landscape, supporting the local Distribution Management team, including maintenance of dealer territories and corresponding maps.
• Support strategic marketing and brand governance with local fact-based market data on the cluster.
• Provide brands with brand-specific local data related to distribution and market shares, broken down by market segments.
• Manage and maintain dealer data and access levels on the Master Data Governance (MDG).
• Support the Distribution Manager with dealer contracts and contract data, for AGCO's core brands in the cluster via the Contract Management System.
• Support the Distribution Management Cluster lead and Distribution Managers with all data-related matters.
• Support with the annual and quarterly dealer reviews, documentation, and agreed action plans.
• Support with the implementation of core initiatives/projects in the region, as well as the administrative and operational tasks.

• Diploma or bachelor's degree in a relevant discipline
• Autonomous, well-structured, and diligent work standard
• Experience in agricultural industry
• Knowledge of AGCO dealer landscape
• A good background and experience in information management
• IT systems knowledge (MS Office)
• Attention to detail and a high degree of accuracy
• The ability to work on multiple tasks simultaneously, and shows a strong ability to prioritize tasks
• A basic knowledge/understanding of the regulations and legislation of data protection.

Are you a problem-solver who thrives at the intersection of business needs and technical innovation? We’re looking for an experienced Business Analyst to join a fast-growing, security-focused technology provider delivering trusted solutions to government and enterprise clients across the region.

In this client-facing role, you'll play a critical part in defining requirements, shaping solutions, and supporting delivery teams in building high-impact, fit-for-purpose software and systems. You’ll work closely with stakeholders and developers to ensure technical solutions meet business goals—efficiently, securely, and at scale.

If you’re passionate about translating complex needs into elegant, practical outcomes, this could be the perfect opportunity for you.

Responsibilities

• Engage with business stakeholders, end-users, and project sponsors to elicit and document business needs, goals, and functional and non-functional requirements.
• Analyse business processes, identify gaps, and propose innovative solutions that leverage software products and services.
• Develop clear and concise business requirements specifications, user stories, process flows, wireframes, and acceptance criteria.
• Facilitate workshops, interviews, and meetings to gather and validate requirements.
• Collaborate closely with developers, QA testers, project managers, and product owners to ensure accurate interpretation and implementation of requirements.
• Support solution design and participate in design reviews to ensure alignment with business objectives.
• Assist in test planning, execution of user acceptance testing (UAT), and defect management.
• Provide input into project plans, timelines, and resource allocation from a business analysis perspective.

Requirements

• Bachelor’s degree in information systems, Computer Science, Business Management, or a related field.
• 3–5 years of proven experience as a Business Analyst or Solutions Analyst in a software development or IT environment.
• Solid understanding of software development life cycle (SDLC) and Agile methodologies.
• Experience working on custom software projects and client implementations.
• Proficiency in business analysis tools (e.g., JIRA, Confluence, BPMN, UML).
• Professional certifications such as CBAP, CCBA, or Agile Business Analyst are advantageous.
• Domain knowledge in sectors such as financial services, identity & security, or government solutions is beneficial.

Contact Hire Resolve for your next career-changing move.

Salary: negotiable.

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV:

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

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We appoint energized and motivated people for their potentialandcontinuously look fortalented, driven individualstohelp usinnovate and evolve.That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

We are a bank, but we’re much more than that.We believe that banking is about enabling peopleto control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

At Capitec, we offer our best by living up to our CEO values in every situation – we always put theClient first, act withEnergy andtakeOwnership.And to support people in being their best,our Employee Value Propositionoffersevery value to all team members through cohesive teams, growth opportunities as well asemployee benefitsand savings. We make it a priority toensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

• To optimise business efficiencies made possible by automation, digital, information and communications technologies (not limited to technologies) through systematically analysing and defining business requirements and functional specifications.
• To develop and design solutions and ensure effectiveness of implementation as well as continuous improvement for business and/or existing applications solutions by collaborating with and acting as conduit between stakeholders from the business, Technology and the product team.

• 7+ years working experience as a Business Analyst in a wide variety of situations, contexts and complexities.Must be capable in using a variety of techniques and completing business analysis tasks independently
• At least 2 years working experience in a Senior Business Analyst position
• Proficiency with process mapping tools (ABI)
• Familiarity with Confluence, JIRA, and Lucid for project management and architectural purposes.
• Strong understanding of user story development and acceptance criteria is essential.
• Experience in financial services or other highly legislated environments is beneficial.
• Knowledge of digital channels such as apps, WhatsApp, email, and SMS is important.
• Maintaining a focus on client experience, even in a technology and data space, is crucial.
• Experience with Salesforce is highly valued, though not mandatory.
• Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc.
• Functional and business process design
• Communication and translation of information across business and technical environments (Interface between business and Technology)
• Design of evidence-based best practice solutions
• Stakeholder engagement and collaboration
• Project Management principles and relevant development lifecycle experience
• Agile development lifecycle principles and experience
• Understanding of systems and the Systems Development Life Cycle (SDLC)

• Strong communication skills (verbal and written).
• Planning, organising, and coordination skills.
• Strong analytical and problem-solving skills.

• Clear credit and criminal record

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06

About the job Business Analyst

6-Month Contract

Role Overview: The Business Analyst plays a vital role in collaborating with internal and external stakeholders to determine requirements and define solutions for complex business, process, and systems challenges. The Feature Analyst aspect of the role entails guiding the clarification of business requirements, collaborating with stakeholders, and ensuring effective delivery within the feature team.

Key Responsibilities:

Prioritization and Planning:

• Prioritize and plan work activities within the Feature Team/Product Owner.
• Facilitate discovery/inception workshops to establish a shared understanding of user needs and potential technology solutions.
• Identify user journeys and clarify requirements ahead of iterations.
• Create relevant user stories and groom them through collaboration with cross-functional teams.

• Provide key information for prioritization and estimation.
• Facilitate and participate in iteration meetings.
• Support showcasing stories to stakeholders.
• Clarify the goals and business value of Minimum Marketable Features/Minimal Viable Products.

• Review user stories with a strategic point of view.
• Provide regular feedback by testing deliverables against acceptance criteria.
• Validate that the product meets business goals.
• Provide support and input into system testing activities.

• Wear different hats as necessary (designer, tester, facilitator, etc.).
• Create a shared understanding of the product's objectives.
• Collaborate with the feature team to ensure effective story delivery and adherence to quality standards.
• Engage with developers, testers, and user experience teams to understand business context.

• 3 to 8 years of experience in business applications and exposure to IT functions.
• Exposure to Customer Engagement and Content Management Systems desirable.
• Broad knowledge of end-to-end IT solution designs.
• Exposure to ITIL principles/functions across IT operational environments, with ITIL accreditation (Foundation level).
• BA/IT qualification with expertise in business analysis, solutions design, testing, and data modeling.

• Analytical and problem-solving skills.
• Relationship building and decision-making abilities.
• Customer focus and multi-functional team collaboration.
• Attention to detail and big picture perspective.
• Action-oriented with a focus on continuous improvement.
• Strong problem-finding and problem-solving skills.

• Bachelor's degree in a relevant field (e.g., Business, Computer Science, Data Science).
• Proven experience as a Business Analyst, with a track record of successful projects.
• Strong SQL skills and experience in working with databases.
• Familiarity with reporting tools (e.g., Tableau, Power BI) and dashboard creation.
• Understanding of artificial intelligence, analytics, and their applications.
• Knowledge of data warehousing and virtual warehouses.
• Proficiency in data integration principles.
• Agile experience or certification is a plus.

• Bachelor's degree in a relevant field (e.g., Business, Computer Science, Data Science).
• Proven experience as a Business Analyst, with a track record of successful projects.
• Strong SQL skills and experience in working with databases.
• Familiarity with reporting tools (e.g., Tableau, Power BI) and dashboard creation.
• Understanding of artificial intelligence, analytics, and their applications.
• Knowledge of data warehousing and virtual warehouses.
• Proficiency in data integration principles.
• Agile experience or certification is a plus.

• Data Analysis and Management
• Utilize data analysis techniques to extract insights and support informed decision-making.
• Work with structured and unstructured data to identify trends, patterns, and anomalies.
• Collaborate with data engineers and scientists to ensure data quality and accuracy.
• SQL Expertise
• Proficiently write and optimize SQL queries to retrieve and manipulate data from databases.
• Reporting and Dashboarding
• Develop and maintain reporting solutions using reporting tools and dashboards.
• Create user-friendly, interactive dashboards to communicate insights to stakeholders.
• AI and Analytics
• Understand the fundamentals of artificial intelligence and analytics, contributing to data-driven strategies and projects.
• Data Warehousing and Virtual Warehouses
• Have knowledge of data warehousing concepts and the use of virtual warehouses for scalable data storage and retrieval.
• Data Integration
• Collaborate with IT teams to ensure smooth data integration, bridging gaps between systems and sources.
• Identify and implement data integration solutions to consolidate and streamline data resources.
• Agile Methodology
• Work in an Agile environment, participating in sprint planning, backlog grooming, and other Agile practices.

PRIMARY PURPOSE

Conduct analysis of business needs to provide software application solutions focused on delivering business value. Together with a range of business, technical and technology stakeholders, help design and implement innovative solutions to meet business objectives. collaborating with multiple stakeholder groups across the organization to identify, investigate and analyse challenges faced by the enterprise. Document the business requirements, which will in turn inform the solution design.

TECHNICAL COMPETENCY REQUIREMENT

Problem-solving, Critical Thinking, Strong Communication Skills, Customer/ Stakeholder management, staying up to date on the latest process and IT advancements to automate and modernize systems,
Drive for Results, Leads Change and Innovation, Reporting and Interpretation, Collaboration, Impact and Influence, Self-Awareness and Insight, Diversity and Inclusiveness, Institutional Process Analysis & Redesign

REQUIRED MINIMUM

IT related Degree

REQUIRED MINIMUM WORK EXPERIENCE

5 years' experience of deep practical experience in a business analyst role with repeated practice performing business analysis in a variety of complex situations.

KEY PERFORMANCE AREA (KPA)

FINANCIAL MANAGEMENT

• Make organization recommendations that will yield better business outcomes.
• Ensure that you add value by increasing the return on investment for allocated projects.

CUSTOMER CENTRICITY

• Help business build a business case in the most effective manner.
• Consult with business owners and all identified stakeholders on projects.
• Collaborate with various stakeholder to determine the most viable solution.
• Work with external stakeholders to understand and investigate feedback into the service/function/product provided.
• Interprets business/customer requirements to provide timeous solutions.
• Regular feedback on tasks, projects, and enhancements
• Give valuable advice to customers and/or stakeholders.
• Building good working relationships with all clients
• Apply constant scrutiny of business requirements and think of way to better them for better delivery.

OPERTIONAL EXCELLENCE

• Identifying, investigating, and analysing problems faced by business; propose documented solutions that fully address the business requirements needed to optimize the business.
• Keeping abreast of market changes and internal system developments ensuring that all new processes align to best practices.
• Accountable for eliciting requirements and solution design through conducting requirement session, interviews and reviewing (extracting info) existing documentation.
• Collaborating with stakeholders to document business process maps, business requirement definitions and business requirements specifications.
• Developing and documenting detailed functional and non-functional requirements specifications in line with standards.
• Critically evaluating business processes to establish time, cost parameters, and make innovative recommendations that will positively impact the business.
• Investigating and analysing alternative solutions and propose the best approach to meet a business need.
• Developing solutions that encompass the entire system (people, process, and technology).
• Assisting in the identification of risks and issues pertaining to the implementation of the solution requirements.
• Documenting the impact and interactions of business process and requirements to support system design and development.
• Contributing to the successful implementation of projects to achieve the business outcome.
• Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification. Participate in user acceptance testing and guide users to ensure that the designed solution meets business requirements.
• Identifying and analysing deficiencies, loopholes, etc. in operational processes and propose a way forward to effectively deal with them.
• Investigating and proposing process optimization opportunities in the context of best practice and improved operational efficiency.
• Developing and maintaining productive working relationships with peers and organisational role players to achieve optimal cross process integration.

PEOPLE LEADERSHIP

• Demonstrate performance excellence to deliver expected outcomes, steer & work collaboratively with all internal/external stakeholders.

DATA MANAGEMENT

• Collects, summarizes, and/or analyses and document data

STAKEHOLDER MANAGEMENT

• Assist in defining project Teams and suggest Stake holders, where applicable, too involved in project/task scope & work

REPORTING

• Reporting of collected & summarized business processes and/or other prerequisites progresses, and providing key data to all stakeholders including business

LEARNING AND GROWTH

• Stay abreast of knowledge and skills relevant to the level and area of work, as well as actively seeking to attain those required for the next level of work with particular focus on best practices.
• Continuously enhance the business expertise by analysing its drivers, key indicators, relationships, and trends.
• Consider all influencing events, quantify the impact on the business and pro-actively find solutions.

WORK CONDITIONS: OFFICE BOUND

This position is advertised in line with our commitment to Employment Equity.

Our client is in search of an experienced Business Analyst to join their team in Cape Town on a hybrid model.

Minimum requirements :

• A relevant tertiary qualification
• 3+ years of experience
• Extensive experience in related roles in the financial services industry
• Experience in analysing CRM solutions
• Agile / Scrum experience
• Expert understanding of the software development process
• Good negotiation ability
• Knowledge of wealth management and adviser value proposition requirements
• Ability to effectively translate business requirements in technology terminology.
• Ability to explain technical issues back to business for decision making.