617 Key Customer jobs in South Africa

Thompsons Travel (Pty) Ltd has a vacancy for a Key Account/New Business Manager in our Sales Department in Johannesburg. The successful candidate must possess the following skills: Effective communication, Strategic planning, Negotiations, Problem-solving and Time management. The primary focus of this key position is to manage and maintain sales relationships with customers. The candidate should be able to find and develop new customers, whilst maintaining excellent relationships with existing corporate clients, providing outstanding service and support to the corporate client and the corporate consultant.

Job Responsibilities

• Identify new high net worth customers by looking for opportunities
• Find and develop new customers
• Cold Calling
• Compile Tender documents of existing and potential customer needs
• Compile Tender documents and processes for New Business acquisition
• Achieve Targets Set
• Organization of workshops, site inspections & product knowledge sessions
• Assisting in marketing awareness campaigns
• Monthly reports and quarterly reports on targets set
• Reports on new business acquisition
• Online training and implementation

Requirements

• EE Candidate
• 3+ years previous Key Account Management experience in a corporate retail travel environment
• Travel and Tourism qualification
• Sales and Marketing qualification
• Computer literate in MS Word, PowerPoint, Excel, and Outlook
• Excellent geographic knowledge
• Experience in working in a target driven environment and achieving personal sales
• Strong communication, presentation, and interpersonal skills
• Excellent negotiation skills
• Proactive, problem solver and innovator
• Strong sales background
• Ability to analyse corporate accounts and present reports
• Understanding of basic accounting principals
• Must be a team player
• Must have a driver's licences and able to work outside normal working hours
• Process driven
• Respectful to colleagues and suppliers as well
• Adhering to our company values

Benefits

Salary : Negotiable based on previous experience.

Availability :To be discussed during the interviews

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• key account management production inbound tourismdmc cape town southern suburbs

Key Account Management (Production): Inbound Tourism/DMC, Cape Town Southern Suburbs

Career Dynamics Global

Cape Town, Western Cape

Full Time

Posted

5 days ago

Apply to this position

Role:
Key Account Management: Production, Inbound Tourism/DMC

Location:
CPT Southern Suburbs – Office based – Monday to Friday

Salary:
Highly Negotiable based on current earnings and experience.

Benefits Included

• Leading Inbound Tour Operator – specializing in Southern Africa, including SA, Botswana, Namibia, Zambia, Zimbabwe, and Mozambique.
• Our client is looking for a Key Account Manager (Production) to be based at their offices in CPT Southern Suburbs.
• An excellent opportunity to join the team and develop your career. In charge of Leisure Groups Production. Quoting and Costings.
• As a Senior Key Account Manager your main role is to retain top customers and nurture those key relationships over time.

Requirements And Skills

• Senior level – Minimum 5 years' Experience as KAM at an Inbound Tour Operator/DMC
• Quoting & Costings for inbound Groups and Group series from Europe and USA for Southern

Africa (Namibia/Botswana/Zimbabwe/Zambia/Mozambique)

• Product knowledge essential
• Negotiating with suppliers & Liaising with long established clients
• Liaising with the groups consultants who handle the operations and logistics.
• Experience in providing solutions based on customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills, Ability in problem-solving and negotiation
• MS Office (Word, Excel & PowerPoint) (TOURPLAN, WETU are a PLUS)
• Fluent in English and have excellent written and verbal communication skills.

Responsibilities Will Include, But Not Limited To

• In charge of Leisure Groups Production. 3-4 Star Accommodation.
• Develop trust relationships with a client. Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Quotes, itineraries, reservations
• Serve as the link of communication between agents and operations.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play part in generating new sales (with the marketing / sales team) that will turn into long-lasting relationships.
• Be able to prepare regular reports of progress and forecasts for the director.

Please email your CV & Qualifications to and/or

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Location

Cape Town

Apply to this position

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Contact Information

SATSA

Ground Floor, Rosebank Terrace North

23 Sturdee Avenue, Rosebank

Johannesburg, Gauteng 2196

South Africa

Phone:

Email:

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Overall purpose of the job: The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.

Duties & Responsibilities

• Ensure that client’s needs, and expectations are met by the business.
• Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
• Managing any issues that may arise with both internal and external customers.
• Prepare and present various reports to the customer and assist with internal reporting requirements.
• Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
• Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.
• Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
• Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
• Regularly run health checks to identify units that may require repair and action accordingly.
• Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
• Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
• Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
• Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
• Assist with timely collections of outstanding invoices.
• Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
• Assist with stock forecasting and budgeting.
• Ensure works are executed as per company policies and procedure.
• Source and acquire new business in B2B and SME through an ongoing prospecting plan

Minimum Qualifications And Experience

• Work experience in a similar role preferred
• Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
• Excellent verbal and written communication skills
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes

• Organised
• Structured
• Very strong data analytics/Excel skills
• Practical
• Time Management
• Planning
• Managing various projects
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Overview

Performax.cz , s.r.o. je technologická společnost , která pomáhá mediálním vydavatelům zhodnocovat jejich reklamní prostor. Jsme odborníky na optimalizaci programmatického prodeje reklamy, adserver technologie a práci s daty, díky kterým umožňujeme vydavatelům vytěžit maximum z jejich webových stránek.

Díky úspěšné akviziční strategii Performax neustále rozšiřuje portfolio svých zákazníků nejenom doma, ale i v zahraniční. Proto do našeho obchodního týmu hledáme výraznou posilu, kolegyni nebo kolegu na pozici Key Account Manager .

Tvým úkolem bude správa současných zákazníků. Těmi jsou manažeři, kteří pracují na straně mediálních vydavatelů. Tvá role bude v reprezentaci naší společnosti, denním kontaktu se zákazníky, analýze jejich potřeb a v hledání nových obchodních příležitostí. Budeš úzce spolupracovat s jednotlivými týmy specialistů, kteří poskytnou potřebné technologické know-how a zázemí pro komunikaci se zákazníky. Cílem bude budování pevnějších vazeb a nastavování obchodních cílů v souladu s našimi obchodními plány.

Co bychom od tebe potřebovali?

• V posledních 2 letech zkušenost na obdobné obchodní pozici
• Skvělé komunikační schopnosti ústní i psanou formou
• Organizační dovednosti a plánování
• Základní znalosti práce se CRM systémy
• Znalost anglického jazyka na úrovni B2
• Motivační dovednosti, nadšení a obchodní uvažování
• Zkušenost s prací s čísly, jako revenue, marže
• Základní orientace v obchodní a smluvní dokumentaci
• Psychickou odolnost a schopnost vyjednávání s klienty
• Spravovat životní cyklus klienta od onboardingu po další rozvoj
• Komunikovat obchodní strategii s ostatními členy společnosti
• Velkou výhodou je orientace na trhu publisherů a programmatickém prodeji reklamy

Co nabízíme?

• Motivační finanční ohodnocení
• Flexibilní pracovní dobu
• Pracovní notebook
• Příspěvek na jazykovou výuku a různá odborná školení
• Sick-days, možnost home-office
• Práci na dobře dostupné adrese: Praha 5 – Anděl
• Profesní růst
• Spolupráci na vývoji služeb a produktů pro český i zahraniční trh
• Nabízíme práci v kolektivu lidí, které baví nové technologie a výzvy

Naše kultura je uvolněná a zakládáme si na tom, že nejsme korporát. Náš tým je ale plný odpovědných a nadšených kolegů. Budeme rádi, pokud se staneš jedním z nich!

Key Account Manager

Established in 2010, Talksure is a respected financial services provider and outsource business services partner specializing in multi-channel B2C and B2B marketing and sales. Located in Umhlanga, South Africa, with remote staff across the country, Talksure operates a 1,200 seat contact center. The company focuses on healthcare, short-term insurance, telecommunications, entertainment, and security services. Talksure is dedicated to developing local talent through accredited training programs and supports various community initiatives. Talksure's mission is to revolutionize sales and service through innovative, multi-channel distribution solutions, powered by investments in people, technology, and innovation.

Role Description

This is a full-time, on-site role located in Umhlanga for a Key Account Manager. The Key Account Manager will be responsible for managing key client accounts, building and maintaining strong client relationships, and ensuring client satisfaction. Day-to-day tasks include developing account strategies, conducting regular client meetings, identifying growth opportunities, and coordinating with internal teams to deliver optimal solutions. The role also involves tracking and reporting on account performance, managing contract negotiations, and ensuring compliance with company policies and standards.

Qualifications

• Account management, client relationship building, and customer service skills
• Experience in developing account strategies and identifying growth opportunities
• Strong communication, negotiation, and presentation skills
• Ability to coordinate with internal teams and ensure compliance with company policies
• Proficiency in CRM software and Microsoft Office Suite
• Bachelor's degree in Business, Marketing, or a related field
• Proven track record of managing key accounts and achieving business growth
• Experience in the financial services or related industry is a plus

Seniority level : Entry level

Employment type : Full-time

Overview

Graylink is a leading technology provider delivering innovative recruitment and talent software solutions to private corporate and public sector customers. We are growing and seeking a strategic, results-driven Key Account Manager to join our customer success team. In this role, you will manage a portfolio of medium to enterprise customers, focusing on driving retention, satisfaction, and account growth. You will partner closely with customers to ensure they realise maximum value from our solutions.

• Manage a portfolio of medium to enterprise customers, ensuring hands-on oversight and engagement.
• Ensure customers realise full ROI from Graylink’s ATS software through proactive support and value alignment.
• Partner with customers to deeply understand their recruitment goals and align tailored solutions to meet their evolving needs.
• Monitor customer health metrics and proactively address risks or signals of potential churn.
• Build strong, trust-based relationships with stakeholders at all levels from Exco to end users.
• Guide new customers through onboarding, training, and change management initiatives.
• Create and execute strategic account plans to deliver measurable ROI for customers.
• Act as the primary point of contact for customer inquiries, ensuring responses are delivered within the agreed SLA.
• Manage customers’ commercial contracting, negotiations and instructions for finance/billing.
• Identify and drive upsell and cross-sell opportunities to grow account value.
• Maintain accurate customer records and data in CRM systems.
• Regularly meet with customers (virtually or onsite) to evaluate satisfaction, usage, and success metrics.
• Provide quality assurance of all work delivered to customers where needed.
• Review customer performance data to proactively address risks and ensure solution adoption.
• Collaborate with product and development teams by sharing customer feedback and participating in feature testing.
• Become a specialist in all our products, customers, and market-positioning.

• 4+ years of experience in Account Management and Customer Success within a SaaS B2B recruitment or HR tech environment.
• A relevant tertiary qualification in IT and/or commerce.
• Direct experience and understanding of recruitment technology and corporate HR business processes.
• Proven ability to drive retention, expansion, and customer satisfaction in a SaaS environment.
• Experience engaging and influencing C-level executives and senior stakeholders.
• Data-driven mindset with proficiency in CRM and customer success software (e.g., HubSpot, Intercom, Jira).
• Project and/or change management experience would be advantageous.
• Excellent professional communication, negotiation, and problem-solving skills.

• Mid-Senior level

• Full-time

• Sales and Business Development

• Software Development

Herotel Business is looking for skilled Key Account Managers to create long-term, trusting relationships with our enterprise clients.

The role is to oversee a portfolio of Enterprise Business customers, process new business and build direct relationships with Enterprise clients. The Key Account manager will also work closely with internal teams to leverage the Enterprise business resources to maximize the revenue opportunities within the Enterprise client accounts.

• Manage a portfolio of key enterprise accounts to achieve long-term success.
• Develop positive relationships with enterprise clients.
• Assist with the onboarding of new enterprise clients together with the Head of Sales
• Present a “Welcome” meeting with new enterprise clients and share the relevant communication streams and other info together with the Head of Sales
• Promote the Herotel enterprise products to enterprise clients together with the Head of Sales to ensure optimal sales and customer satisfaction.
• Track individual sales account targets, aligned with enterprise objectives.
• Articulate the value of our product / service within partners organization.
• Upsell, cross sell where opportunity exists.
• Process upgrade and downgrade requests – submitting signed quotes to the accounts team to complete billing.
• Convey enterprise client requirements to the operations teams on a regular basis.
• Monthly reporting on sales forecasts for coming month.
• Submitting all approved and signed installation quotes to the Projects coordinator for installation Escalating any unresolved issues relating to projects in delivery, accounts, or helpdesk department to the relevant division.
• Checking feasibilities within agreed time frame, on all new requests and providing quotes where services are feasible.
• Presenting the latest pricing on new services to enterprise clients as approved by the Head of Sales.
• Monthly reporting on quotes accepted for new services and upgrades.
• Assisting the Head of Sales with ad-hoc duties and requests.
• QContact calls and ticket management with associated reporting and sales activities at agreed intervals.

• Grade 12
• a Relevant Tertiary Diploma or Degree will be beneficial.
• 2 to 5 years’ experience in Key Account Management or similar roles.
• Customer support.
• Thorough understanding of the Herotel networks and the challenges and limitations thereof.
• Good decision making to ensure immediate resolution of arising issues.
• Excellent sales skills and sales leadership capabilities; exceptionally strong negotiation and consultation skills.
• Familiar with the key metrics and drivers of value creation.
• Familiar with business realities within the geography / sector he/she is responsible for.
• Solid skills in account management methodology.
• Strong sense of responsibility and commitment, effective communications skills in interacting with people at all levels.
• Excellent time management, presentation, written and oral skills.
• Able to work under pressure, multi-tasking and meet deadlines.
• Excellent knowledge of Herotill and feasibility checking of Herotel specific services.

If interested and you meet all the listed requirements, please apply by submitting your CV with contactable references.

• Preference will be given to suitable Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

Overview

Domaine Commerce

Type de contrat CDI

Expérience Minimum 6 ans

The jobholder is accountable for enhancing the performance and improving the presence of Total in the Transport and Food channels of trade by providing sound financial and operational solutions tailored to the needs of customers so as to ensure sustainable increase in the market share and optimal profitability for TSA.

The jobholder is responsible for controlling the GT marketing activities of Total in defined sales and achieve optimal sales and sustainable profitability, while adhering to all Total norms and HSEQ standards.

The Key Accounts Specialist is the point of contact for the customer and handles the distribution of the brand/products or set of brands/products within assigned outlets. The sales representative is responsible for building and maintaining strong professional relationships with clients, ensuring visibility, achievement of sales targets and delivery of high-quality customer service to the existing and potential clients. He/she is also responsible for collection of receivables and is the key source of information for movement of goods/brand and as one of the responsibilities is to bring back market feedback. In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Agility, Empathy and Flexibility.

Main Responsibilities

• To ensure sales budgets are achieved for fuels and lubricants, and give input during budgeting process
• To nurture, maintain and manage good customer business relationships in the mining channel of trade
• To effectively manage pricing, rebates and discount levels and ensure all costing associated with customers is accounted for
• To ensure that under recoveries (e.g. transport, product returns, maintenance costs, etc.) are collected
• To control the level of gross margin after variable expense (GMVE) per customer
• To manage customer credit (resolve errors, perform reconciliation), and ensure customer service delivery
• To conduct variance analysis / business reviews per customer, compare to budget and take corrective action where appropriate
• To ensure proper stock management and sales forecasting
• To monitor and control Fuel Management System suppliers and other suppliers to ensure that costs are managed
• To compile monthly business review and KPI’s, including asset management
• To effectively control contracts and administration to ensure contractual rights and obligations are honored

Asset & Stock Management

• Manage the Area’s operating expenditure and working capital through regular budget monitoring to ensure a reduction in costs to improve the profitability of the Company
• To ensure that all regulatory and TOTAL South Africa requirements in respect of handling, storing, and distributing our products are adhered to strictly and submissions are maintained
• To identify and collaborate on leads for GT business opportunities with the Regional Sales Manager
• To implement and execute promotions and marketing strategies / activities as directed to ensure marketing objectives are reached
• To collect and report market intelligence, competitor activities, pricing strategies etc.
• To investigate and initiate / propose opportunities for investments in the sales area
• To assist in controlling capital expenditure, commitments, and liquidations in the sales area
• Participate in developing sales and marketing strategies

• Manage the HSEQ and security of the Area to ensure constant adherence and compliance to the Company’s standards, any local by-laws and government legislation. This to minimize all risk pertaining to the company’s assets and stock, be an excellent corporate citizen, remain operational and ensure the safety of all people
• To effectively manage and minimize HSE risk within area of responsibility by ensuring: Compliance with all HSE Policies, rules, guideline and legal requirements, Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies That HSE competency requirements are identified & enforced within area of responsibility

• To assist in developing, coaching and mentoring trainees / new sales staff to promote a positive working environment which will attract and retain skilled staff and increase productivity

TotalEnergies is an equal opportunity employer and all applicants that meet the specified criteria will receive consideration for employment without discriminating unfairly on any arbitrary ground, including but not limited to race, gender, sex, ethnic or social origin, colour, sexual orientation, age, disability, religious conscience belief, political opinion, culture, language, marital status, or family responsibility.

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

The Key Account Manager will manage the relationship management with key principals to ensure accounts are retained and that day-to-day operational queries are managed effectively. To help grow business in the principal channel through expansion of services to customer base. To maintain profitability of key accounts, and drive supply chain efficiencies to the benefit of both the customer and Vector ensuring the establishment of long terms strategic partnerships.

Set customer strategy

• Set strategy for individual customers based on group and customer objectives.
• Obtain sign off across the business on customer strategy.
• Implement key KPI’s in line with strategy.

Relationship Management

• Set key KPIs for customers inline with business strategy.
• Review customer KPIs monthly ensuring customer and Vector compliance to key KPIs.
• Drive opportunities to build strategic partnerships through the identification of opportunities for collaboration.
• Manage internal businessfunctions against agreed KPI’s.
• Manage customer queries and concerns as and when they occur.

Business Development

• Identify opportunities for expansion within existing principals.
• Match Vector business capabilities to principals’ needs through identifying service solutions.
• Guide commercial discussions with team and negotiate commercial agreements.
• Implement rate reviews and increases as and when needed to ensure management of principal profitability.

Drive Supply Chain Efficiencies

• Work cross functionally with supply chain to deliver efficiencies through negotiation with customers on agreed efficiencies.
• Build relationships between Supply Chain and the customer to ensure that the customers Supply Chain is optimised.
• Actively drive the S&OP process with the principal to manage key cost drivers such as stock cover, SKU cover etc.

Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.

Qualifications and Experience

• Bachelor’s Degree or similar.
• 3 years account or general administration experience preferably in a FMCG environment.
• 5+ years supply chain experience.

Skills and Competencies

• Adaptable.
• Attention to detail.
• Deadline driven.
• Ability to build relationships.
• Customer focused.

We look forward to hearing from you!