187 Job Training jobs in South Africa

The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses on transferring process knowledge and its related skills essential to accomplish tasks needed for production.

Essential Functions
I. Classroom Management:

• Conducts new hire interview and provide feedback to operations
• Conducts classroom process training/up-training/cross-skilling for new hires/tenured/transfer employees of the specific process
• Provides clinical capability development trainings to Operations frontline staff to meet operational requirements (i.e. Clinical Preprocess Training for USRN trainers)
• Monitors attendance during the entire process training
• Formulates effective exercises or assessments for essential learning improvements
• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
• Continuously plans and organizes the training course and design as suited to the needs of the process
• Ensure compliance to client and organizational policies and procedures
• Reports directly to the client the update of the training class or process clarification
• Deliberate new hires that needs support and coaching
• Monitor trainee's post-nesting performance for the first 3 months after being endorsed to operations
• Establish and define the structure of the learning context
• Convey leadership to individuals and teams within scope
• Implement and demonstrate efficient training methods
• Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs

II. Modules/Up-training/Initiatives

• Develop and implement an effective system for process updates as and when required by the process/clients
• Update Training curriculum on an ongoing basis with the help of Content Development Team
• Conduct team huddle and provide floor and online support for process updates
• Assist in assessing and addressing developmental/training needs of employees across the process through Training Needs Analysis
• Conduct follow-up training sessions to measure training effectiveness
• Collaborate with the quality and operations for process improvements

III. Individual Development (Production, QA Score)

• Contribute to production either through processing bills or cases, or taking inbound calls, in the absence of a training batch/requirement

IV. Other Functions

• Create training dashboard and attend in weekly/monthly business review
• Partake during client visits
• Support processes in migration phase
• Steps up for the process in the absence of the Assistant Manager

Primary Internal Interactions

• Trainees, to evaluate training effectiveness, coaching and assessing work readiness
• Team/s of Nurse Associates, to train, coach, conduct up-skilling or cross-skilling and assessing work readiness
• Quality team, to calibrate process, clarifying audits, identify challenges and top drivers, and cooperate with the process improvement
• Supervisor, to report performance, seek assistance and support for any training concerns, monthly evaluation of performance, develop training modules, and update of training curriculum
• Lead Assistant Managers and leaders, to identify training needs and follow-up

Primary External Interactions

• Vendors, for reports, updates and presentation of business review

Shape Badger's Digital Transformation & AI Journey

Badger Holdings has launched a dedicated AI training programme to accelerate how we work, grow, and deliver value to our customers. As part of this journey, we are building an AI-first workforce and we are looking for talented people to help us make it happen.

One of the key roles we are hiring for is a Training Coordinator (AI Enablement). This role is all about equipping our teams with the knowledge, tools, and confidence to embrace AI in their daily work.

What You'll Do

• Design and build engaging AI learning content (online, blended, and coaching).
• Create training materials and digital resources for staff across geographic territories.
• Coach trainers and coordinators, ensuring consistent and effective delivery.
• Facilitate small group sessions and gradually grow into larger training delivery.
• Experiment with digital tools and methods to make learning impactful.
• Gather feedback and continuously improve the training journey.

What Success Looks Like

• Staff across the business complete AI training with strong results.
• Learning resources are actively used and valued by teams.
• Training sessions receive positive feedback from participants.
• People feel more confident applying AI in their daily work.

What You'll Bring

• Proven experience in training design and curriculum development.
• Ability to create engaging learning content (e-learning, guides, playbooks).
• Strong facilitation and coaching skills.
• Curiosity and comfort with using AI tools (no coding required).
• Bonus if you've worked on technology adoption or digital transformation programmes.

Why Join Us?

This is not a typical training role. You will be part of Badger's AI innovation lab, a high-energy team driving change across the business. If you're passionate about learning, technology, and helping people thrive in a digital-first world, we'd love to hear from you.

? Apply today and be part of Badger's journey to build an AI-first workforce.

Job Description
The Trainer Manager will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures are maintained.

Duties And Responsibilities

• Conduct training sessions on preparation of foods as per our Standard Operating Procedures
• Support, mentor, and upskill trainees and new employees
• Promote efficiency and improve skills of employees
• Keep attendance and training records and registers
• Monitor employee performance and response to training
• Conduct performance evaluations and identify areas of improvement
• Provide daily updates on training areas done daily in-stores
• Work within a team and drive the restaurant/take-away forward
• Assist in New Store openings – supporting the teams through constant mentoring and coaching
• Assist the Training Department with Adhoc Training tasks and projects within Pedros
• Doing presentations to the target audience for all Pedros Training Modules and SOP's
• Sign off Manager Trainees throughout the region
• Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise
• Take charge of Gross Profit & GRV training/ trouble shooting for new & existing stores
• Full accountability of the training team within the Training Management group
• Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening. Portfolio Of Evidence must be filed

Requirements

• Restaurant and Fast Food Service experience. Minimum 10 years related experience required
• Operations experience will be advantageous
• Good verbal and written communication skills
• Organisational and time management skills
• Attention to detail
• Be prepared to go the extra mile
• Must be computer literate and must be able to write professional reports from time to time
• Must have own reliable vehicle & mobile phone
• Good Gross Profit / Cost Of Sales / GRV knowledge
• Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service
• GAAP / MICROS knowledge

Apply

The Trainer Manager will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures are maintained.

Duties and Responsibilities:

• Conduct training sessions on preparation of foods as per our Standard Operating Procedures
• Support, mentor, and upskill trainees and new employees
• Promote efficiency and improve skills of employees
• Keep attendance and training records and registers
• Monitor employee performance and response to training
• Conduct performance evaluations and identify areas of improvement
• Provide daily updates on training areas done daily in-stores
• Work within a team and drive the restaurant/take-away forward
• Assist in New Store openings – supporting the teams through constant mentoring and coaching
• Assist the Training Department with Adhoc Training tasks and projects within Pedros
• Doing presentations to the target audience for all Pedros Training Modules and SOP's
• Sign off Manager Trainees throughout the region
• Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise
• Take charge of Gross Profit & GRV training/ trouble shooting for new & existing stores
• Full accountability of the training team within the Training Management group
• Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening. Portfolio Of Evidence must be filed

Requirements:

• Restaurant and Fast Food Service experience. Minimum 10 years related experience required
• Operations experience will be advantageous
• Good verbal and written communication skills
• Organisational and time management skills
• Attention to detail
• Be prepared to go the extra mile
• Must be computer literate and must be able to write professional reports from time to time
• Must have own reliable vehicle & mobile phone
• Good Gross Profit / Cost Of Sales / GRV knowledge
• Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service
• GAAP / MICROS knowledge

We are seeking a skilled and dynamic Training Facilitator to deliver an engaging Artificial Intelligence Workshop for professional audiences.

The facilitator will be responsible for creating and delivering a practical, insightful session that introduces participants to Artificial intelligence concepts, opportunities, and ethical considerations.

Key Responsibilities:

• Facilitate a face-to-face workshop introducing participants to Artificial Intelligence concepts and applications.
• Deliver content in an engaging and easy-to-understand way.
• Prepare slides, handouts, and workshop materials.
• Encourage discussion, case studies, and interactive learning.
• Provide a short summary or participant feedback report after facilitation.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Public Management, or related field.
• Proven training or facilitation experience.
• Solid understanding of concepts, trends, and digital transformation.
• Excellent communication and presentation skills.
• South African citizen or valid work permit holder.

Preferred Skills:

• Experience in digital transformation .
• Ability to simplify technical content for non-technical audiences.
• Previous work with professional or corporate learners.

Job Type: Full-time

Work Location: In person

Job Title: Training Manager (Pan-Africa)

Reporting Relationship: Chief Operating Officer or Head of Partnerships

Supervisory Relationship: None initially; may lead training coordinators or content developers

as the function grows

Group: Partner Success / Operations

Location: Johannesburg, South Africa (with travel across Africa)

About Us

Our Client is revolutionizing African loyalty marketing via an integrated, mobile payment–driven loyalty network—offering rewards for underbanked consumers and data-driven profit for companies. As they expand across the continent, training excellence will be central to success. We are seeking an experienced and proactive Training Manager to lead the design, delivery, and scaling of training programs for both internal teams and their external partners.

Job Summary

The Training Manager (Pan-Africa) will design and deliver comprehensive training strategies that empower their staff and partner organizations. This individual will develop training materials, online modules, and onboarding programs, ensuring all partners and staff are fully equipped to deliver a consistent and high-quality customer experience. This role will focus approximately 70% on external partner training (merchant, retail, and institutional partners) and 30% on internal staff development. The Training Manager will also lead the creation of an online Training Hub with videos, modules, and certification pathways to support scalability across Africa.

Key Accountabilities

● Training Strategy & Program Development

● Partner Onboarding & Enablement

● Internal Learning & Development

● Digital Learning Platform Creation

● Continuous Improvement & Reporting

Responsibilities

External / Partner-Focused (70%)

● Design and deliver customized onboarding and training programs for new partners

across sectors (e.g., retail, fuel, telecom, banking).

● Develop training frameworks for partner staff at all levels—from leadership teams to

front-line employees.

● Map and manage training rollout plans for each partner to ensure smooth

implementation and adoption of the Training platform.

● Conduct in-person and virtual training sessions across multiple African markets.

● Build lasting relationships with partner teams to drive continued learning and

performance improvement.

● Monitor partner performance and provide refresher or advanced training as needed.

Internal / Staff-Focused (30%)

● Create a comprehensive training roadmap for all staff aligned with company growth

objectives.

● Lead onboarding sessions for new hires and ensure all departments understand the

systems, values, and processes.

● Develop competency-based learning modules for cross-functional skill development

(sales, customer success, tech, etc.).

● Work with leadership to identify internal training needs and performance gaps.

Digital Training Hub

● Build and maintain the Online Training Hub, including videos, e-learning modules and certification tracks.

● Collaborate with internal experts and designers to produce engaging, high-quality training content.

● Track user engagement and performance data to continually improve learning outcomes.

Preferred Skills & Competencies

● Excellent facilitation and presentation skills across diverse audiences.

● Strong instructional design and content development experience.

● Proven ability to manage cross-market training initiatives.

● Understanding of African business environments and partner dynamics.

● Experience using digital learning platforms (LMS) and video-based training tools.

● Ability to work independently, travel frequently, and adapt to varied partner contexts.

● Strong organizational and communication skills.

Education and Experience

● Bachelor's degree in Education, Business, Training & Development, or a related field.

● Minimum 5–7 years of experience in training, preferably within fintech, retail, or loyalty

industries.

● Demonstrated success building training programs from the ground up.

● Experience designing or managing online learning systems.

● Fluency in English required; French or Portuguese is an advantage.

What We Offer

● Competitive compensation and travel allowances.

● Opportunity to shape a Pan-African learning and enablement ecosystem.

● Professional growth in a fast-scaling fintech company.

● Flexible, collaborative, and innovative work environment.

Our Client is an equal opportunity employer committed to diversity, inclusion, and youth

empowerment across Africa.

Job Purpose:

The Trainer is responsible for designing, delivering, and coordinating all training programs within the business, ensuring staff competence, compliance, and continuous professional development. This role supports the ongoing growth of the business through staff development, quality assurance, and adherence to Good Pharmacy Practice standards.

Key Responsibilities

Training and Development:

• Conduct Unisolv, Marconi, SOP, rules & procedures, and chemotherapy mixing training.
• Develop, update, and maintain training materials and manuals.
• Identify training needs and implement development plans to enhance staff skills.
• Support staff onboarding with structured training programs
  .

Stakeholder Engagement:

• Liaise with internal teams to understand training needs and ensure alignment with business objectives.
• Coordinate with pharmaceutical manufacturers and suppliers to arrange product training sessions.
• Build strong relationships with staff, management, and external stakeholders to promote a culture of learning.

Compliance and Quality Assurance:

• Manage pharmacist CPD submissions and ensure regulatory requirements are met.
• Ensure all training is delivered in line with company SOPs, policies, and Good Pharmacy Practice standards.
• Monitor training compliance and maintain accurate records.

Evaluation and Reporting:

• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
• Provide reports on training progress, completion rates, and staff competency to management.
• Recommend improvements to training programs based on evaluation outcomes.

Continuous Learning and Industry Awareness:

• Stay updated on industry developments, regulatory changes, and best practices in pharmacy training.
• Share knowledge with staff to ensure continuous professional growth and adherence to current standards.

Good Pharmacy Practice:

• Promote a culture of safe, ethical, and high-quality pharmacy practice.
• Ensure staff are trained to provide services in compliance with professional, legal, and ethical standards.

Key Competencies & Skills:

• Excellent communication, presentation, and facilitation skills.
• Strong organizational and coordination skills.
• Knowledge of pharmacy operations, SOPs, and clinical practices such as the mixing of Chemotherapy.
• Ability to explain complex processes clearly and effectively.
• Attention to detail and commitment to compliance and quality standards.
• Ability to work independently and manage multiple training initiatives.

Qualifications:

• Relevant pharmacy qualification (e.g., BPharm, MPharm) or equivalent experience in pharmaceutical training.
• Previous experience in a training or educational role within a healthcare or pharmacy setting preferred.
• Unisolv Experience will be advantageous
• Marconi experience will be advantageous
• Cytotoxic Mixing experience will be advantageous

Working Conditions:

• Office and practice-based environments.
• Occasional travel to various sites for on-site training.

Salary:

• Market Related

Please note

Only successful candidates will be contacted, if you have not been contacted within two weeks after closing date, please consider your application as unsuccessful.

Your potential has a place here with TTEC's award winning employment experience. As a Learning and Development Trainer working nights onsite in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC

What You'll Do
Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards. Trainers are expected to have a thorough working knowledge of TTEC policies and procedures as well as client requirements related to training duties. Trainers are responsible for the overall outcome of new hired classes and client required trainings.

During a Typical Day, You'll

• Inspire and motivate learners to reach for amazing
• Mentor and coach new hires within client training goals and time frames
• Bring your interest in helping others to start their career journeys successfully
• Deliver high quality client product training

What You Bring To The Role

• High school diploma or equivalent
• 2 years or more in training and adult learning or call center experience
• Strong understanding of TTEC's business, core values, and goals.
• Strong verbal and written communication skills.
• Ability to lead and partner successfully with staff and chain of command.
• Open, honest and empathetic manner when dealing with people.
• High customer service orientation.
• Working knowledge of MS, Oracle, Kronos or ability to learn technology quickly
• High level of integrity, honesty, and judgment
• Ensures call center staff schedules are managed
• Coaches appropriate staff on performance
• Management improvement
• Ability to manage multiple, complex, on-going tasks and projects.
• Advanced English skills. Both written and verbal.
• Full Time Availability.

What You Can Expect
Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

(Onsite)

Primary Location
ZA-Western Cape-Cape Town

Job Title: Training Coordinator / Administrator

Department: Training and Development

Reports to: Project Manager – Training

Location: Cape Town

Employment Type: Full-time

Job Summary

The Training Coordinator is responsible for managing and supporting all training administration, logistics, and reporting within the Training & Development department. This role combines strong technical expertise in Excel, systems, and data management with excellent relationship-building, planning, and communication skills. The individual will play a key role in ensuring smooth delivery of training activities by maintaining strong stakeholder relationships, keeping precise records, producing accurate reports, and providing professional support to trainers, participants, and external partners.

Key Responsibilities

1. Training Coordination

• Schedule and coordinate training sessions, workshops, and seminars.

• Liaise with trainers, participants, partners, and vendors to ensure smooth delivery of training programs.

• Book venues, arrange equipment, and oversee all logistics.

• Manage participant enrolment, invitations, confirmations, attendance, and post-session follow-ups.

• Training Calendar Management – support maintaining and publishing the weekly training calendar.

• Digital Training Logistics – Set up and monitor virtual classrooms (MS Teams, Zoom, SAP Learning Hub), including recordings and access control.

• Trainer Onboarding & Briefing – Ensure trainers are prepared with updated materials, delegate lists, and logistics information.

• Learning Material Management – Oversee preparation, version control, and distribution of training manuals, handouts, and digital resources

1. Relationship & Stakeholder Management

• Build and maintain strong, professional relationships with trainers, delegates, and business partners.

• Act as the key point of contact for all training-related communication and support.

• Ensure clear, timely, and professional communication with all stakeholders.

• Handle customer queries, provide status updates, and ensure excellent learner experience

• Support collaboration across departments to align training activities with business needs.

1. Data Management, Systems & Reporting

• Maintain accurate training records in Excel and learning management systems (LMS).

• Produce reports and dashboards to track attendance, compliance, performance metrics, and outcomes.

• Provide data-driven insights to management for decision-making.

• Ensure training systems run smoothly and troubleshoot issues when needed.

• Support invoice processing,

1. Monitoring, Feedback & Minutes

• Distribute and analyse feedback from participants and trainers to improve training effectiveness.

• Take accurate, well-structured minutes during training meetings, ensuring clear action points are captured and tracked.

• Support evaluation of training programs through feedback, assessments, and reporting.

1. Compliance & Certification

• Ensure all training programs meet client and organizational compliance standards.

• Manage drafting, tracking, and issuing of training certificates.

• Keep training documentation secure, audit-ready and in line with POPIA.

1. Continuous Improvement

• Identify opportunities to improve training processes, reporting methods, and participant experience.

• Contribute ideas for system enhancements and administrative efficiency.

• Actively support innovation in training delivery and coordination.

Skills and Qualifications

• Diploma or degree in Business Administration, Human Resources, or related field.

• Proven experience as a Training Coordinator, Training Administrator, or similar role.

• Advanced Excel skills (pivot tables, formulas, dashboards) and strong systems proficiency.

• Strong relationship-building and stakeholder management skills.

• Excellent planning and organizational skills; able to manage multiple priorities under pressure.

• Attention to detail with a focus on accuracy and quality.

• Confident in taking and producing professional meeting minutes.

• Strong written and verbal communication skills.

• Problem-solving and analytical mindset.

• Experience with e-learning platforms and virtual training tools (MS Teams, Zoom, etc.) is an advantage.

Working Conditions

• Office-based, with some travel to training venues when required.

• Flexibility in working hours may be needed to accommodate training schedules.