380 Job Scheduling jobs in South Africa
Scheduling Agent
Posted 2 days ago
Job Viewed
Job Description
Overview
Overall purpose of the job: The Scheduling Agent role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service and the installation thereof. They ensure that all sales made are fitted within the prescribed time frame. Your aim is to provide and promote excellent customer service and ensure customers vehicles are fitted timeously. You'll make sure that service standards are being met. This role works across multiple departments within the company to ensure total customer satisfaction.
Duties & Responsibilities- Delivering a comprehensive service to enquiring customers either directly or through a team of customer service agents
- Providing help to customers using Fidelity SecureDrive’s products and services
- Communicating courteously with customers by telephone, email, letter and face-to-face
- Investigating and solving customers' fitment and scheduling problems, which may be complex or long-standing, that have been passed on by customer service assistants. This requires collaboration with the technical teams in SA, India and Jamaica.
- Producing written information for customers relating to their fitments as well as telephonically
- Providing training to customers, either remotely or onsite, as required
- Setting up and providing usernames and passwords for customers
- Assisting customers through the setup process and training customers on the different features of the system
- Maintain a deep knowledge of Fidelity SecureDrive’s products and services and keep up to date with changes
- Managing a large number of incoming calls and emails
- Address any issues/disputes from customers or clients as quickly and efficiently as possible
- Ensuring all customers are scheduled and fitted within the applicable timeframe and SLAs as set out by Fidelity SecureDrive
- Communicate with technicians to follow up with Scheduled jobs to ensure they are attended to accordingly.
- Reschedule of jobs where clients were unavailable or client called in to reschedule.
- Assist clients with De-Re Installation process and scheduling.
- Assist client with scheduling repairs on devices if and where required accordingly.
- Matric / Grade 12
- Relevant qualification/degree advantageous
- Excellent verbal and written communication skills
- Computer Literate (MS Office, Excel, PowerPoint)
- Great interpersonal skills
- Prior experience in Telematics advantageous
- Strong understanding of customer services management process
- Good knowledge of end to end supply chain and the impacts of demand on fitment schedule
- Patience
- Attentiveness
- Assertiveness
- Clear communication skills
- Ability to use positive language
- Action orientated
- Time Management
- Planning and Organizing
- Great work ethic and a willingness to do what needs to be done
- Attention to detail
- Problem Solving
- Analytical
- Be comfortable with working in a fast paced and pressurised environment
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
#J-18808-LjbffrScheduling Coordinator
Posted 10 days ago
Job Viewed
Job Description
ISTA Personnel Solutions South Africa is looking for a highly organized and detail-oriented Medical Scheduling Coordinator / Agent to join their remote team in South Africa. In this role, you will be part of a call centre, responsible for scheduling medical appointments, managing calendars, and ensuring smooth communication between patients, healthcare providers, and home care teams. The ideal candidate will have prior experience in medical scheduling.
PLEASE NOTE:- Working Hours: This position requires working US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday . (Hours may vary due to daylight savings.)
- Internet Requirements: A fixed fibre connection with a minimum 25 Mbps upload and download speed is required, along with the ability to support a wired Ethernet connection .
- Power Backup: Candidates must have a reliable backup power solution to manage loadshedding and power outages.
- Appointment Coordination: Schedule and manage patient appointments, ensuring that all necessary resources and personnel are available.
- Communication: Act as the main point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns.
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical requirements, and preferences.
- Home Care Coordination: Work closely with home care teams to ensure timely scheduling and that patient needs are met.
- Problem-Solving: Resolve scheduling conflicts or issues efficiently, balancing the needs of both patients and healthcare providers.
- Data Entry: Accurately input and update patient information in the scheduling system with attention to detail.
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.
- Remote Work: This is a fully remote position. Prior experience working remotely is preferred.
- Reliable Setup: Candidates must ensure stable internet and a power backup to remain operational during loadshedding.
- Working Hours: US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday .
- 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
- Exceptional communication skills
- Must be able to prioritize and multi-task in a fast-paced environment
- Strong attention to detail and organized
- Problem solver
- Must be proficient in Microsoft Office
If you are not contacted within 14 working days, please consider your application unsuccessful.
#J-18808-LjbffrScheduling Coordinator
Posted 10 days ago
Job Viewed
Job Description
ISTA Personnel Solutions South Africa is looking for a highly organized and detail-oriented Medical Scheduling Coordinator / Agent to join their remote team in South Africa. In this role, you will be part of a call centre, responsible for scheduling medical appointments, managing calendars, and ensuring smooth communication between patients, healthcare providers, and home care teams. The ideal candidate will have prior experience in medical scheduling.
PLEASE NOTE:- Working Hours: This position requires working US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday . (Hours may vary due to daylight savings.)
- Internet Requirements: A fixed fibre connection with a minimum 25 Mbps upload and download speed is required, along with the ability to support a wired Ethernet connection .
- Power Backup: Candidates must have a reliable backup power solution to manage loadshedding and power outages.
- Appointment Coordination: Schedule and manage patient appointments, ensuring that all necessary resources and personnel are available.
- Communication: Act as the main point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns.
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical requirements, and preferences.
- Home Care Coordination: Work closely with home care teams to ensure timely scheduling and that patient needs are met.
- Problem-Solving: Resolve scheduling conflicts or issues efficiently, balancing the needs of both patients and healthcare providers.
- Data Entry: Accurately input and update patient information in the scheduling system with attention to detail.
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.
- Remote Work: This is a fully remote position. Prior experience working remotely is preferred.
- Reliable Setup: Candidates must ensure stable internet and a power backup to remain operational during loadshedding.
- Working Hours: US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday .
- 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
- Exceptional communication skills
- Must be able to prioritize and multi-task in a fast-paced environment
- Strong attention to detail and organized
- Problem solver
- Must be proficient in Microsoft Office
If you are not contacted within 14 working days, please consider your application unsuccessful.
#J-18808-LjbffrScheduling Coordinator
Posted 10 days ago
Job Viewed
Job Description
ISTA Personnel Solutions South Africa is looking for a highly organized and detail-oriented Medical Scheduling Coordinator / Agent to join their remote team in South Africa. In this role, you will be part of a call centre, responsible for scheduling medical appointments, managing calendars, and ensuring smooth communication between patients, healthcare providers, and home care teams. The ideal candidate will have prior experience in medical scheduling.
PLEASE NOTE:- Working Hours: This position requires working US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday . (Hours may vary due to daylight savings.)
- Internet Requirements: A fixed fibre connection with a minimum 25 Mbps upload and download speed is required, along with the ability to support a wired Ethernet connection .
- Power Backup: Candidates must have a reliable backup power solution to manage loadshedding and power outages.
- Appointment Coordination: Schedule and manage patient appointments, ensuring that all necessary resources and personnel are available.
- Communication: Act as the main point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns.
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical requirements, and preferences.
- Home Care Coordination: Work closely with home care teams to ensure timely scheduling and that patient needs are met.
- Problem-Solving: Resolve scheduling conflicts or issues efficiently, balancing the needs of both patients and healthcare providers.
- Data Entry: Accurately input and update patient information in the scheduling system with attention to detail.
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.
- Remote Work: This is a fully remote position. Prior experience working remotely is preferred.
- Reliable Setup: Candidates must ensure stable internet and a power backup to remain operational during loadshedding.
- Working Hours: US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday .
- 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
- Exceptional communication skills
- Must be able to prioritize and multi-task in a fast-paced environment
- Strong attention to detail and organized
- Problem solver
- Must be proficient in Microsoft Office
If you are not contacted within 14 working days, please consider your application unsuccessful.
#J-18808-LjbffrScheduling Coordinator
Posted 10 days ago
Job Viewed
Job Description
ISTA Personnel Solutions South Africa is looking for a highly organized and detail-oriented Medical Scheduling Coordinator / Agent to join their remote team in South Africa. In this role, you will be part of a call centre, responsible for scheduling medical appointments, managing calendars, and ensuring smooth communication between patients, healthcare providers, and home care teams. The ideal candidate will have prior experience in medical scheduling.
PLEASE NOTE:- Working Hours: This position requires working US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday . (Hours may vary due to daylight savings.)
- Internet Requirements: A fixed fibre connection with a minimum 25 Mbps upload and download speed is required, along with the ability to support a wired Ethernet connection .
- Power Backup: Candidates must have a reliable backup power solution to manage loadshedding and power outages.
- Appointment Coordination: Schedule and manage patient appointments, ensuring that all necessary resources and personnel are available.
- Communication: Act as the main point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns.
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical requirements, and preferences.
- Home Care Coordination: Work closely with home care teams to ensure timely scheduling and that patient needs are met.
- Problem-Solving: Resolve scheduling conflicts or issues efficiently, balancing the needs of both patients and healthcare providers.
- Data Entry: Accurately input and update patient information in the scheduling system with attention to detail.
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.
- Remote Work: This is a fully remote position. Prior experience working remotely is preferred.
- Reliable Setup: Candidates must ensure stable internet and a power backup to remain operational during loadshedding.
- Working Hours: US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday .
- 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
- Exceptional communication skills
- Must be able to prioritize and multi-task in a fast-paced environment
- Strong attention to detail and organized
- Problem solver
- Must be proficient in Microsoft Office
If you are not contacted within 14 working days, please consider your application unsuccessful.
#J-18808-LjbffrScheduling Coordinator
Posted 10 days ago
Job Viewed
Job Description
ISTA Personnel Solutions South Africa is looking for a highly organized and detail-oriented Medical Scheduling Coordinator / Agent to join their remote team in South Africa. In this role, you will be part of a call centre, responsible for scheduling medical appointments, managing calendars, and ensuring smooth communication between patients, healthcare providers, and home care teams. The ideal candidate will have prior experience in medical scheduling.
PLEASE NOTE:- Working Hours: This position requires working US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday . (Hours may vary due to daylight savings.)
- Internet Requirements: A fixed fibre connection with a minimum 25 Mbps upload and download speed is required, along with the ability to support a wired Ethernet connection .
- Power Backup: Candidates must have a reliable backup power solution to manage loadshedding and power outages.
- Appointment Coordination: Schedule and manage patient appointments, ensuring that all necessary resources and personnel are available.
- Communication: Act as the main point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns.
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical requirements, and preferences.
- Home Care Coordination: Work closely with home care teams to ensure timely scheduling and that patient needs are met.
- Problem-Solving: Resolve scheduling conflicts or issues efficiently, balancing the needs of both patients and healthcare providers.
- Data Entry: Accurately input and update patient information in the scheduling system with attention to detail.
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.
- Remote Work: This is a fully remote position. Prior experience working remotely is preferred.
- Reliable Setup: Candidates must ensure stable internet and a power backup to remain operational during loadshedding.
- Working Hours: US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday .
- 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
- Exceptional communication skills
- Must be able to prioritize and multi-task in a fast-paced environment
- Strong attention to detail and organized
- Problem solver
- Must be proficient in Microsoft Office
If you are not contacted within 14 working days, please consider your application unsuccessful.
#J-18808-LjbffrScheduling Coordinator
Posted 10 days ago
Job Viewed
Job Description
ISTA Personnel Solutions South Africa is looking for a highly organized and detail-oriented Medical Scheduling Coordinator / Agent to join their remote team in South Africa. In this role, you will be part of a call centre, responsible for scheduling medical appointments, managing calendars, and ensuring smooth communication between patients, healthcare providers, and home care teams. The ideal candidate will have prior experience in medical scheduling.
PLEASE NOTE:- Working Hours: This position requires working US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday . (Hours may vary due to daylight savings.)
- Internet Requirements: A fixed fibre connection with a minimum 25 Mbps upload and download speed is required, along with the ability to support a wired Ethernet connection .
- Power Backup: Candidates must have a reliable backup power solution to manage loadshedding and power outages.
- Appointment Coordination: Schedule and manage patient appointments, ensuring that all necessary resources and personnel are available.
- Communication: Act as the main point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns.
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical requirements, and preferences.
- Home Care Coordination: Work closely with home care teams to ensure timely scheduling and that patient needs are met.
- Problem-Solving: Resolve scheduling conflicts or issues efficiently, balancing the needs of both patients and healthcare providers.
- Data Entry: Accurately input and update patient information in the scheduling system with attention to detail.
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.
- Remote Work: This is a fully remote position. Prior experience working remotely is preferred.
- Reliable Setup: Candidates must ensure stable internet and a power backup to remain operational during loadshedding.
- Working Hours: US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday .
- 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
- Exceptional communication skills
- Must be able to prioritize and multi-task in a fast-paced environment
- Strong attention to detail and organized
- Problem solver
- Must be proficient in Microsoft Office
If you are not contacted within 14 working days, please consider your application unsuccessful.
#J-18808-LjbffrBe The First To Know
About the latest Job scheduling Jobs in South Africa !
Scheduling Coordinator
Posted 10 days ago
Job Viewed
Job Description
ISTA Personnel Solutions South Africa is looking for a highly organized and detail-oriented Medical Scheduling Coordinator / Agent to join their remote team in South Africa. In this role, you will be part of a call centre, responsible for scheduling medical appointments, managing calendars, and ensuring smooth communication between patients, healthcare providers, and home care teams. The ideal candidate will have prior experience in medical scheduling.
PLEASE NOTE:- Working Hours: This position requires working US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday . (Hours may vary due to daylight savings.)
- Internet Requirements: A fixed fibre connection with a minimum 25 Mbps upload and download speed is required, along with the ability to support a wired Ethernet connection .
- Power Backup: Candidates must have a reliable backup power solution to manage loadshedding and power outages.
- Appointment Coordination: Schedule and manage patient appointments, ensuring that all necessary resources and personnel are available.
- Communication: Act as the main point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns.
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical requirements, and preferences.
- Home Care Coordination: Work closely with home care teams to ensure timely scheduling and that patient needs are met.
- Problem-Solving: Resolve scheduling conflicts or issues efficiently, balancing the needs of both patients and healthcare providers.
- Data Entry: Accurately input and update patient information in the scheduling system with attention to detail.
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.
- Remote Work: This is a fully remote position. Prior experience working remotely is preferred.
- Reliable Setup: Candidates must ensure stable internet and a power backup to remain operational during loadshedding.
- Working Hours: US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday .
- 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
- Exceptional communication skills
- Must be able to prioritize and multi-task in a fast-paced environment
- Strong attention to detail and organized
- Problem solver
- Must be proficient in Microsoft Office
If you are not contacted within 14 working days, please consider your application unsuccessful.
#J-18808-LjbffrScheduling Coordinator
Posted 10 days ago
Job Viewed
Job Description
ISTA Personnel Solutions South Africa is looking for a highly organized and detail-oriented Medical Scheduling Coordinator / Agent to join their remote team in South Africa. In this role, you will be part of a call centre, responsible for scheduling medical appointments, managing calendars, and ensuring smooth communication between patients, healthcare providers, and home care teams. The ideal candidate will have prior experience in medical scheduling.
PLEASE NOTE:- Working Hours: This position requires working US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday . (Hours may vary due to daylight savings.)
- Internet Requirements: A fixed fibre connection with a minimum 25 Mbps upload and download speed is required, along with the ability to support a wired Ethernet connection .
- Power Backup: Candidates must have a reliable backup power solution to manage loadshedding and power outages.
- Appointment Coordination: Schedule and manage patient appointments, ensuring that all necessary resources and personnel are available.
- Communication: Act as the main point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns.
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical requirements, and preferences.
- Home Care Coordination: Work closely with home care teams to ensure timely scheduling and that patient needs are met.
- Problem-Solving: Resolve scheduling conflicts or issues efficiently, balancing the needs of both patients and healthcare providers.
- Data Entry: Accurately input and update patient information in the scheduling system with attention to detail.
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.
- Remote Work: This is a fully remote position. Prior experience working remotely is preferred.
- Reliable Setup: Candidates must ensure stable internet and a power backup to remain operational during loadshedding.
- Working Hours: US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday .
- 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
- Exceptional communication skills
- Must be able to prioritize and multi-task in a fast-paced environment
- Strong attention to detail and organized
- Problem solver
- Must be proficient in Microsoft Office
If you are not contacted within 14 working days, please consider your application unsuccessful.
#J-18808-LjbffrScheduling Coordinator
Posted 10 days ago
Job Viewed
Job Description
ISTA Personnel Solutions South Africa is looking for a highly organized and detail-oriented Medical Scheduling Coordinator / Agent to join their remote team in South Africa. In this role, you will be part of a call centre, responsible for scheduling medical appointments, managing calendars, and ensuring smooth communication between patients, healthcare providers, and home care teams. The ideal candidate will have prior experience in medical scheduling.
PLEASE NOTE:- Working Hours: This position requires working US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday . (Hours may vary due to daylight savings.)
- Internet Requirements: A fixed fibre connection with a minimum 25 Mbps upload and download speed is required, along with the ability to support a wired Ethernet connection .
- Power Backup: Candidates must have a reliable backup power solution to manage loadshedding and power outages.
- Appointment Coordination: Schedule and manage patient appointments, ensuring that all necessary resources and personnel are available.
- Communication: Act as the main point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns.
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical requirements, and preferences.
- Home Care Coordination: Work closely with home care teams to ensure timely scheduling and that patient needs are met.
- Problem-Solving: Resolve scheduling conflicts or issues efficiently, balancing the needs of both patients and healthcare providers.
- Data Entry: Accurately input and update patient information in the scheduling system with attention to detail.
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.
- Remote Work: This is a fully remote position. Prior experience working remotely is preferred.
- Reliable Setup: Candidates must ensure stable internet and a power backup to remain operational during loadshedding.
- Working Hours: US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday .
- 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
- Exceptional communication skills
- Must be able to prioritize and multi-task in a fast-paced environment
- Strong attention to detail and organized
- Problem solver
- Must be proficient in Microsoft Office
If you are not contacted within 14 working days, please consider your application unsuccessful.
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