9 Job Scheduling jobs in South Africa
Scheduling Analyst (Pipeline)
Posted 13 days ago
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Job Description
You will support the creation and maintenance of an accurate resource model and business plans that will maximise resource utilisation and efficiency aligned to the generated forecast, through the application of forecasting and data analysis. In addition, you will provide advanced planning direction to assist the Operational areas in ensuring service delivery of contractual KPIs
Job title:
Scheduling AnalystJob Description:
Scheduling Analyst:Provides support to call centre operations using data analysis on work activities to help improve performance.
Analysing call centre work volume, daily performance and productivity; producing work activity reports and improvement recommendations for performance and customer satisfaction improvement. Ensuring appropriate work arrangement, including work volume, capacity and productivity, and schedule change requirements; coordinating with management and relevant parties for work activities arrangement. Assisting in call centre scheduling operations including schedule production and scheduling procedures and systems optimization. Helping implement customer service strategies and utilizing updated call centre traffic and scheduling technologies.
Job Purpose:
Support the senior management team in maintaining the optimal agent schedule design and profile to meet business demands. Work with offshore teams to ensure schedules are accurate and as per WFM processes.
CAPITA VALUES
Implement and practice Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others:-
Customer First - Always , Fearless Innovation, Achieve Together, Everyone is Valued .
Accountabilities & Activities
Results Focussed:
- Perform analysis on the schedule fit / efficiency to ensure optimum solutions through working with and managing offshore activities and workloads,
- Optimisation of schedules to create the best possible deviation/intraday plan in readiness for handover to the tactical planning team
- Coordinate offline planning with offshore
- Bank holiday scheduling
Communication:
- Ensure relationships are maintained to ensure communication is maximised with key areas of the business. Set up and maintain regular contact with all planning teams at all sites. Attend all relevant business planning meeting
- Run effective handover meeting to communicate the plan to tactical planning and operations
Projects & Change:
- Take responsibility for other adhoc projects. Ensuring high levels of communication with all planning teams and sites throughout, engaging all relevant to deliver.
Qualifications, Knowledge & Experience:
Note: Please note the role requirements has been amended, only employees who meet with the below be considered for the role.
Requirements
- Advanced use and understanding of Workforce management systems
- MS office application knowledge including Excel & Access
- Expertise in using all essential applications and systems for line management (e.g Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI Webview, Sharepoint)
- 2 years previous planning/scheduling experience is preferable but not essential
Operational requirements
- The successful candidate will be required to work on occasion, during Out-of-Hours periods, to reach all operational areas.
Skills
- Basic commercial awareness
- Good organisational skills
- Good communication skills both verbally and written.
- The ability to analyse data and make valuable business decisions
About Us
Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.
We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.
Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.
Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.
What’s in it for you?
- Competitive Basic salary
- Medical Aid
- Provident fund, Group life, funeral and disability benefit
- Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
- Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
- Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
- Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
- International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
- Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.
What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.
What will happen next?
- Your application will be reviewed.
- If your application is successful, you will be invited to an interview with a member of the recruitment team.
IMPORTANT
The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.
Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.
NB: Attach your most recent CV indicative of the criteria as advertised.
Location:
Cape Town,
South AfricaTime Type:
Contract Type:
Permanent #J-18808-LjbffrScheduling Coordinator / Appointments Booker
Posted 7 days ago
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Job Description
Join the Cape Town team of one of the largest providers of property marketing and real estate marketing services in the UK to provide scheduling and diary management support for internal photographers based in the UK.
Role requires working UK hours/days. Office based in Woodstock, Cape Town.
You Need
- Solid diary, calendar & appointment scheduling experience in high-volume environments
- Exceptional coordination and influential communication skills
- Motivation to exceed targets for yourself and team
- High level of Customer Service and CRM proficiency
To Do
- Make & manage high-volume outbound calls to book & confirm photography appointments
- Ensure smooth communication between clients, photographers, and Area Managers
- Proactively manage performance, call volumes, appointment conversion rates, and customer satisfaction, implementing improvements as needed
- Quickly resolve scheduling conflicts or customer issues, escalating to Area Manager if necessary
- Apply smart strategies to optimise booking and scheduling processes
- Deliver exceptional service within SLA requirements
Scheduling Engineer (Saudi Arabia)
Posted 13 days ago
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Job Description
A talent acquisition company for the Oil & Energy industry, is seeking a Scheduling Engineer to support one of its clients. As a Scheduling Engineer, you will play an important role in ensuring the timely delivery of projects by managing schedules, identifying critical-path activities, and developing project timelines. This is a hands-on role that involves working closely with project managers and utilizing scheduling software to develop and manage project schedules.
The Job Location would be in Saudi Arabia.
Responsibilities- Develop and manage project schedules using scheduling software such as Primavera P6 or Microsoft Project
- Identify critical-path activities and monitor progress against milestones
- Work closely with project managers and team members to ensure timely delivery of projects
- Analyze schedule variances and recommend corrective actions
- Provide regular schedule updates and reports to stakeholders
- Participate in project meetings to review and discuss project schedules
- Develop and maintain project timelines and calendars
- Bachelor's degree in engineering, construction management, or related field
- 9+ years of experience in project scheduling within the oil and gas or energy industry
- Strong knowledge of scheduling software such as Primavera P6 or Microsoft Project
- Ability to develop and manage project schedules independently
- Excellent communication and interpersonal skills
- Attention to detail and ability to think critically
- Understanding of project management methodologies and principles.
Installation Support Administrator (Scheduling) - Centurion
Posted 13 days ago
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Job Description
Listing reference: track_001305
Listing status: Online
Apply by: 14 November 2024
Position summaryJob category: Call Centre and Telesales
Location: Centurion
Contract: Permanent
Remuneration: Market Related
EE position: No
IntroductionTracker requires the services of an Installation Support Administrator in their Installation Logistics – Scheduling division, at their Centurion Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.
Duties and Responsibilities- Marketing of Tracker to both existing and prospective clients.
- Establishing, building and maintaining relationships with our various partners.
- Contract administration, feedback and daily statistical reporting.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Provide service within the region as well as other departments/regions/staff within Tracker.
- Meet/exceed targets.
- Data capturing.
- Follow up leads/queries.
- Scheduling fitments of Tracker units.
- Scheduling of Technical Service Requests.
- Rescheduling of appointments.
- Liaising with technicians regarding appointments.
- Checking/Maintaining high Quality of schedules.
- Monitoring effective utilization of Tracker technicians.
- Outsourcing of work to Fitment centres.
- Maintain local and regional Scheduling Relationships.
- Assisting Walk-in-clients with scheduling related queries.
- Management of potential cancellations.
- Taking ownership of all queries received, telephonically or face-to-face and assisting the client within our SLA’s.
- Matric with at least 1 year Contact Centre experience.
- Bilingual (English and Afrikaans) advantageous.
- Computer literacy.
- Excellent typing and accurate data capturing skills.
- Analytical skills.
- Ability to work under pressure.
- Feel confident to have all calls voice recorded.
- Excellent time management - Work with time controls.
- High levels of self-discipline.
- Be able to work independently.
NB: Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.
#J-18808-LjbffrInstallation support administrator (scheduling) - centurion
Posted today
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Medical Scheduling Coordinator / Agent - EST Working Hours (Remote)
Posted 13 days ago
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Job Description
ISTA Personnel Solutions South Africa , is in search of a highly organized and detail-orientated Medical Scheduling Coordinator / Agent to join their team in South Africa, working remotely. In this role, you will be part of a call centre and responsible for coordinating medical appointments, managing schedules, and ensuring seamless communication between patients, healthcare providers, and home care teams. The ideal candidate will have experience in medical scheduling.
PLEASE NOTE:
- Working Hours: This role requires you to work EST hours) (This is from 15h00pm - midnight SA time), Mon - Fri. (SA working times are subject to change depending on daylight savings.)
- Internet (fibre): Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection
- Power backup: Candidates must have a power backup solution to manage loadshedding or power outages.
- Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
- Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
- Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled in a timely manner
- Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
- Data Entry: Input and update patient information in the scheduling system with precision and attention to detail
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws
Skills:
- 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
- Exceptional communication skills
- Must be able to prioritize and multi-task in a fast-paced environment
- Strong attention to detail and organized
- Problem solver
- Must be proficient in Microsoft Office
- Seniority level Entry level
- Employment type Full-time
- Job function Customer Service
- Industries IT Services and IT Consulting
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#J-18808-LjbffrMedical scheduling coordinator / agent - est working hours (remote)
Posted today
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Call Center Agent: Scheduling (6 months FTC) x2 – Cape Town
Posted today
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Linux & System Administration Specialist
Posted 19 days ago
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Job Description
The server & network infrastructure team is seeking a strong Linux & Systems Administration Specialist to join its team. You will require a proven track record with at least 5+ years’ experience in a similar role having supported Linux Systems in an enterprise environment. You will also preferably be certified on CentOS, RedHat or Oracle Linux. Network and Firewall related knowledge and skill is an advantage.
In this position you will be required to:
- Install, configure, support and maintain Linux servers in development, test and production environments.
- Investigate and troubleshoot performance and other issues.
- Maintain design and support documentation.
- Possess strong general knowledge of Infrastructure services relevant to Linux like DNS, NTP, network, security hardening and other common Linux services.
- Administer Enterprise storage systems like NetApp, EMC, etc.
- Create and maintain Bash scripts for automation and other tasks.
- Install, configure and maintain a wide variety of open source and enterprise applications on Linux.
- Ensure systems are backed up and can be restored in the event of a disaster.
- Maintain a disaster recovery site.
- Ability to learn quickly.
- Good written and verbal communication skills.
- Good analytical skills.
- Manage time and workflow to meet service levels.
- Handle stressful situations effectively.
- Ability to anticipate and address problems.
- Respect for a high degree of confidentiality.
- Able to work well in a team and/or individually.
- A hard worker.
- Desire to add value.
- Attention to detail and accuracy.
- Service orientated.
- Takes initiative and is driven.
- Preferably be CCNA or CCNP qualified.
- 5+ Years’ experience in a similar role.
- Setting up and managing Cisco networking equipment.
- Setting up and managing Fortinet firewalls.
- Managing and troubleshooting complex networks including enterprise Wi-Fi and a proven track record.
- Performance optimization skills.
R 5000 - R 65000 - Monthly
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