3 IT Vendor Management jobs in South Africa

Job Overview

Business Segment: Group Functions

Location: ZA, GP, Johannesburg, 30 Baker Street

Job Type: Full-time

Job Ref ID: A-0001

Date Posted: 10/1/2025

Job Description

To provide specialist advice to the Managed Services Function within South Africa in order to ensure adherence to the governance requirements and optimal performance by Third-Party Vendors with specific focus on strategic relationship management, vendor risk management, adherence to all Procurement processes, standards, service level agreement measurement and reporting to ensure consistent internal and external client experience.

Qualifications

A degree in Business Commerce or Risk Management would be required.

Experience Required:

3-4 years experience in Vendor Management and strategic sourcing. Monitoring and measuring service delivery against agreed service level agreements would be critical. Leading engagements with Third-Party Vendors to resolve performance issues would be important.

3-4 years experience working with cross-functional teams fostering collaboration and teamwork.

Experience in engaging with a broad spectrum of stakeholders including senior executives. Knowledge of standard business processes including work prioritisation, best practices.

5-7 years proven experience in production, with particular experience in service industry and/or fast moving consumer goods.

Experience within a customer facing environment across geographic boundaries essential. Experience in managing multiple client interfaces and dealing with variable issues.

Experience in providing operational, logistical, governance and control functions for a large business unit, company or multinational organisation.

Additional Information

Key Responsibilities:

Analyse specific identified problem areas in terms of Third-Party Vendor service delivery and resolve disputes in a professional and orderly manner. Develop the Vendor Management strategy for Managed Services within Technology and Operations, South Africa and ensure alignment to the overall Standard Bank strategic theme of Client Centricity as well as the relevant Client Segments strategies.

Drive all client and business partner service level agreements for Managed Services within South Africa to ensure effective end-to-end service delivery and consistent internal and external client experience. Drive and monitor compliance of operational procedures ensuring no deviation from agreed standards to prevent losses.

Drive compliance of all aspects relating to occupational health, safety and environmental management, including risk analysis & development of disaster recovery strategies, processes and plans in line with legislation and regulatory requirements.

Drive cost management and budgetary control, including the development and management of the operational budget to control cost within budget.

Drive the adherence of Third-Party Vendor Service Level Agreement standards as per individual contractual agreements to ensure an optimal client experience and service delivery against agreed standards.

Establish and implement Third-Party Vendor Management dashboards and scorecards to make Vendor performance visible to all relevant parties and stakeholders. Establish and maintain effective relationships with Third-Party Vendors on behalf of Managed Services, Technology and Operations to ensure cost effective operations, effective contract management and healthy Vendor relationships. Identify and report risks relating to Third-Party Vendor Management and performance to the Operational Risk Function, Information Technology Security, Procurement and Compliance to ensure mitigation of risks. Identify opportunities to improve and/or automate Managed Services processes and systems to increase and optimise the client experience.

Lead and drive engagements with Business Partners and Vendors nationally and attend the relevant Forums to present on the performance and service delivery of Third-Party Vendors with analysis to support continuous service improvements.

Lead the Third-Party Vendor communications process and establish feedback mechanisms and forums to ensure smooth operations.

Maintain a single point of contact for Third-Party Vendor escalations to resolve issues, complaints, queries and to optimise client satisfaction.

Behavioural Competencies:

Adopting Practical Approaches

Articulating Information

Challenging Ideas

Checking Things

Convincing People

Developing Expertise

Documenting Facts

Examining Information

Exploring Possibilities

Interacting with People

Making Decisions

Providing Insights

Technical Competencies:

Business Acumen (P&C)

Dispute Negotiation

Process Governance

Procurement Knowledge

Risk Management

Supplier Relationship Management

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

Overall Purpose of the Job:

The Supplier Relationship Manager is responsible for developing and maintaining strong relationships with suppliers to ensure the smooth flow of goods and services, optimize supply chain efficiency and drive cost savings. This position involves a strategic approach to managing the company's interactions with its vendors, in matching suppliers' capabilities with the company's business objectives and ensuring that the flow of goods and services aligns with the organization's quality, cost, and delivery expectations.

The aim is to create a stable, responsive supply chain that supports the organization's objectives and market demands, fostering an environment of collaboration and continuous improvement. Through these activities, the Supplier Relationship Manager plays an essential role in supporting the company's goals and enhancing operational effectiveness.

Qualifications:

Bachelor's degree (Supply Chain and Operations / MCIPS / equivalent)

Experience:

Minimum of 5 years experience in supplier relationship/ contracts management.

Minimum of 2 years experience in Shared Services.

Minimum of 2 years experience with supervision of staff

Duties:

1. Supplier Relationship Management:

• Manage ongoing relationships with suppliers on the preferred list, ensuring they meet performance, quality, and compliance expectations and fostering collaboration.
• Manage the supplier onboarding process, ensuring all necessary documentation and certifications are obtained and maintained.
• Lead development and execution of supplier evaluation scorecards, and performance metrics and conduct ongoing supplier performance reviews.
• Provide feedback, and address issues to maintain or improve supplier relationships and performance.
• Resolve disputes and manage conflicts with suppliers in a timely and effective manner to minimize impact on business operations.
• Maintain supplier engagement during contract execution, focus on performance monitoring, compliance with contract requirements, and facilitate communication.
• Support the tender process by providing supplier insights, managing communications with potential suppliers, and ensuring supplier capability fits strategic needs.

2. Supplier Contract Monitoring & Reporting:

• Monitor supplier performance and compliance with contractual obligations and drive value maximization
• Ensure alignment by utilizing the analytics provided by the Data & Reporting Analyst to benchmark supplier prices against the terms specified in actual supplier contracts
• Work with suppliers to track and report ESG performance, encourage supplier compliance with ESG standards, and integrate feedback to procurement.
• Report on vendor/supplier compliance.

3. Supplier Vetting, Risk & Compliance:

• Conduct regular reviews and audits of supplier practices and processes.
• Support vetting by collecting performance intelligence and managing risk during contract execution.
• Identify and mitigate risks associated with supplier reliability and product quality, implementing contingency plans as necessary.
• Ensure all suppliers comply with regulatory compliance i.e. trade certificates, POPIA, not listed on sexual offenders list, etc.
• Monitor supplier financial stability and escalate financial concerns

4. Continuous Improvement:

• Drive continuous improvement initiatives with suppliers, focusing on process enhancements and cost reduction strategies.
• Analyse market trends and supplier performance data to identify opportunities for improvement.
• Provide training and support to internal teams on supplier management best practices.

5. Staff Leadership:

• Lead and motivate staff member to achieve agreed objectives and foster growth
• Ensure that new employees are onboarded and employee roles and responsibilities are clarified, and performance objectives are set and monitored
• Ensure appropriate levels of support and capacity is in place to meet business demand/requirements
• Drive staff engagement and provide inspirational, collaborative and supportive leadership for the team
• Manage and conduct performance reviews in accordance with policies and procedures and take corrective action where necessary. Provide continuous feedback to direct reports.
• Ensure staff member receives the necessary training and resources to provide high-quality customer service and technical support
• Manage people in accordance with policies, procedures and legal requirements
• Manage diversity and drive the achievement of Employment Equity targets
• Accept and live the company values and enable and model healthy employee relations and collaborative teamwork.

Skill Requirements:

• Intrapersonal Skills.
• Analytical Skills.
• Proven problem solving.
• Excellent communication and interpersonal skills.
• Leadership skills ( able to influence others).
• Conflict Handling & Resolution.