1,271 IT Support Specialists jobs in South Africa

Job Summary:

We are seeking a skilled and customer-focused Help Desk Manager to oversee our technical support team. The ideal candidate will be responsible for managing daily operations, ensuring prompt and effective issue resolution, and maintaining high customer satisfaction.

Key Responsibilities:

• Manage and lead the help desk team, including scheduling, training, and performance evaluations.
• Monitor ticket queues to ensure timely resolution of incidents and service requests.
• Establish and enforce help desk policies, procedures, and service level agreements (SLAs).
• Escalate unresolved issues to appropriate internal teams and follow up to ensure closure.
• Analyze support trends and recommend process or system improvements.
• Provide reports on support metrics and team performance to senior management.
• Ensure end-user satisfaction through effective communication and problem resolution.
• Maintain inventory of IT assets and manage software licensing compliance.

Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field (preferred).
• Skills in leadership managing +/-30 staff members
• Experienced mature individual with good experience in the IT help/service desk
• Excellent communication skills with Senior IT staff
• Ability to present and work with Microsoft Powerpoint
• Min 10 to 15 years working experience.

We have an opening for a Help Desk Consultant in our Customer Support Department. If you believe you have the necessary skills, you can apply for this position based at our Head Office in Parklands, Cape Town.

Responsibilities:

1. Assist end-users in logging calls.
2. Troubleshoot hardware and software issues.
3. Escalate calls to relevant departments as needed.

The ideal candidate should possess excellent written and verbal communication skills and a proactive attitude. Punctuality, reliability, and teamwork are essential qualities. The role requires performing well under pressure and enjoying problem-solving tasks.

We welcome applications from IT graduates with A+ and N+ certifications, but experienced candidates will also be considered.

Work Schedule: Our clients are in the retail industry, and support is provided beyond standard hours (8:00 to 17:00). The team works in shifts from 6:30 to 23:00, with standby and overtime occasionally required.

This is a great opportunity to kick-start your career at Spinnaker Software.

• Perform daily system monitoring, ensuring all networks and live devices are functioning.
• Ensure tickets are logged for offline devices.
• Ensure all tickets are handled timeously with the client agreements.
• Managing ticket backlog.
• Develop and implement technical support policies, practices, and standard operating procedures.
• Measure and monitor the effectiveness of systems, processes, and policies, recommending and implementing changes to improve service delivery.
• Identify gaps and shortcomings in business processes, escalating and addressing procedures that are not working.
• Ensure a positive client experience is at the forefront of all decisions, continuously seeking ways to improve this experience.
• Generate and process high-level escalation tickets for technical support, driving resolution among internal and external stakeholders.
• Manage ticket escalations and coordinate support across different departments within company.
• Identify fault trends, perform diagnostics, troubleshoot issues, and escalate as required.
• Monitor the phone system within the environment ensuring Support Techs are efficient and professional at all times.
• Provide clients with regular communication regarding the status of requests ensuring timely follow-up and satisfaction.
• Regular team and one-on-one meetings.
• Identify gaps for improvement and development.
• Ensure KPIs are met.

• Relevant qualification in Help-Desk advantageous
• Driver’s License
• Manage Engine Support Center Plus advantageous
• Strong understanding of IT hardware, software, and operating systems.
• Ability to identify and resolve complex technical issues.
• Good verbal and written communication skills.
• Strong client service skills and a commitment to providing excellent support.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

• Perform daily system monitoring, ensuring all networks and live devices are functioning.
• Ensure tickets are logged for offline devices.
• Ensure all tickets are handled timeously with the client agreements.
• Managing ticket backlog.
• Develop and implement technical support policies, practices, and standard operating procedures.
• Measure and monitor the effectiveness of systems, processes, and policies, recommending and implementing changes to improve service delivery.
• Identify gaps and shortcomings in business processes, escalating and addressing procedures that are not working.
• Ensure a positive client experience is at the forefront of all decisions, continuously seeking ways to improve this experience.
• Generate and process high-level escalation tickets for technical support, driving resolution among internal and external stakeholders.
• Manage ticket escalations and coordinate support across different departments within company.
• Identify fault trends, perform diagnostics, troubleshoot issues, and escalate as required.
• Monitor the phone system within the environment ensuring Support Techs are efficient and professional at all times.
• Provide clients with regular communication regarding the status of requests ensuring timely follow-up and satisfaction.
• Regular team and one-on-one meetings.
• Identify gaps for improvement and development.
• Ensure KPIs are met.

• Relevant qualification in Help-Desk advantageous
• Driver’s License
• Manage Engine Support Center Plus advantageous
• Strong understanding of IT hardware, software, and operating systems.
• Ability to identify and resolve complex technical issues.
• Good verbal and written communication skills.
• Strong client service skills and a commitment to providing excellent support.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.

As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.

This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!

Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.

This is a great opportunity to kick start your career at Spinnaker Software.

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.

As a Help Desk Consultant, your responsibilities will include:

1. Assisting end-users in logging calls.
2. Troubleshooting hardware and software issues.
3. Escalating calls to the relevant departments.

The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.

This position is for you if you are punctual, reliable, and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in a problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification; however, we'll consider candidates with relevant experience as well.

Our clients are in the retail industry, and we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between 6:30 and 23:00, with standby and overtime required from time to time.

This is a great opportunity to kick start your career at Spinnaker Software.

• Perform daily system monitoring, ensuring all networks and live devices are functioning.
• Ensure tickets are logged for offline devices.
• Ensure all tickets are handled timeously with the client agreements.
• Managing ticket backlog.
• Develop and implement technical support policies, practices, and standard operating procedures.
• Measure and monitor the effectiveness of systems, processes, and policies, recommending and implementing changes to improve service delivery.
• Identify gaps and shortcomings in business processes, escalating and addressing procedures that are not working.
• Ensure a positive client experience is at the forefront of all decisions, continuously seeking ways to improve this experience.
• Generate and process high-level escalation tickets for technical support, driving resolution among internal and external stakeholders.
• Manage ticket escalations and coordinate support across different departments within company.
• Identify fault trends, perform diagnostics, troubleshoot issues, and escalate as required.
• Monitor the phone system within the environment ensuring Support Techs are efficient and professional at all times.
• Provide clients with regular communication regarding the status of requests ensuring timely follow-up and satisfaction.
• Regular team and one-on-one meetings.
• Identify gaps for improvement and development.
• Ensure KPIs are met.

• Relevant qualification in Help-Desk advantageous
• Driver’s License
• Manage Engine Support Center Plus advantageous
• Strong understanding of IT hardware, software, and operating systems.
• Ability to identify and resolve complex technical issues.
• Good verbal and written communication skills.
• Strong client service skills and a commitment to providing excellent support.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.