178 IT Service Manager jobs in South Africa

Company Description

The Netcare Group (JSE: NTC) provides a comprehensive range of medical services across the healthcare spectrum, aiming to serve each individual's health and care needs. Our focus on sophisticated digital systems ensures fully integrated care and enhanced experiences across all operations. Netcare not only offers world-class acute private hospital services but also specialized services including cancer treatment, emergency medical services, primary healthcare, occupational health, mental health services, innovative private healthcare solutions, and renal dialysis. We also lead in the training of emergency medical and nursing personnel in South Africa. For more information visit

Role Description

This is a full-time role for a Service Manager based on-site in Gauteng, South Africa. The Service Manager will oversee daily operations, ensuring the effective delivery of healthcare services. Responsibilities include managing staff, optimizing service delivery processes, ensuring regulatory compliance, and enhancing patient satisfaction. The role involves regular coordination with different departments to ensure a seamless workflow and superior patient care.

Qualifications

• Experience in managing healthcare services and staff
• Knowledge of regulatory compliance and healthcare standards
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Problem-solving and analytical skills
• Ability to work efficiently in an on-site environment
• Bachelor's degree in Healthcare Management, Business Administration, or a related field
• Experience in the healthcare industry, specifically in service management, is a plus

About Prime SA

At Prime we aim to reshape the motor vehicle insurance industry by providing the best possible insurance, delivered with humanity, simplicity and compassion.

The Role

We seek to employ a dynamic Service Manager with strong automotive industry experience and a solid business acumen to manage a team of digital assessors, focus on enhaning the assessment process and ensuring superior client service.

The successful candidate will be an integral part of our team, responsible for building, maintaining, and managing professional relationships with Motor Body Repairers (MBRs) in line with Prime objectives.

Main responsibilities of a Digital Motor Assessor:

• Monitor and negotiate with suppliers to ensure compliance with Service Level Agreements (SLAs).
• Build and maintain professional relationships with MBRs and other key stakeholders.
• Utilize smart repair technology and digital tools to assess vehicle damage and determine repair or replacement needs.
• Apply digital assessment platforms to compile and manage high-quality, accurate digital assessment requests.
• Leverage Abuntex software for accurate repair evaluations and cost management (expert level preferred).
• Normalize cost ratios and manage average repair costs.
• Evaluate and make decisions on repair versus replacement options.
• Assess alternative parts utilization, including CAP, used, and refurbished parts, and understand sourcing methods.
• Maintain knowledge of paint labour and parts ratio.
• Handle administrative tasks related to assessment and repair processes.
• Negotiate integrated repairs and manage discrepancies between quotations and Final Repair Costs (FRC).
• Demonstrate referral savvy and effectively manage client referrals.
• Deliver high-quality service and support to clients, ensuring accurate and impartial assessments.
• Adhere to Prime values in all interactions and service delivery.

Qualification & Experience Required:

• Grade 12 (Matric).
• One of the following qualifications: VDQ qualification, autobody refinisher, automotive mechanic or Mechanical Engineering is preferred.
• Proficiency in using digital assessment tools and platforms, with Abuntex user expertise being advantageous.
• High level of knowledge in relevant repair processes, methods, and smart repair technology.
• Proven experience in motor assessment, including digital assessment methodologies.
• Strong business acumen and understanding of business goals and principles.
• Excellent analytical skills for assessing and normalizing repair costs.
• Strong relationship management and negotiation abilities.
• Effective communication and client service skills

JOB DESCRIPTION – SERVICE MANAGER (Brits Branch)

Job Title: Service Manager

Company: TBS Workshop

Location: Brits, North West

Employment Type: Full-Time

Salary: Market-related

Working Hours: Monday – Friday (08:00–17:00) and Saturday (08:00–13:00)

About TBS Workshop

TBS Workshop is a trusted automotive workshop specialising in vehicle servicing, repairs, diagnostics, and maintenance for all makes and models. We are committed to delivering reliable workmanship, excellent customer service, and fast turnaround times. We are looking for an experienced Service Manager to oversee our Brits branch and ensure smooth, efficient, and professional daily operations.

Role Purpose

The Service Manager will be responsible for the overall management of the workshop, including staff supervision, workflow planning, quality control, and customer satisfaction. The ideal candidate will drive productivity, maintain high service standards, and contribute to the growth and profitability of the branch.

Key Responsibilities

• Manage and coordinate all daily workshop operations
• Lead, supervise, and support technicians, mechanics, and workshop staff
• Ensure all vehicle servicing, repairs, and diagnostics are completed to a high standard
• Handle customer consultations, quotations, job cards, and bookings
• Allocate and schedule jobs to maximise productivity and turnaround time
• Conduct quality checks before vehicles are released to clients
• Provide professional resolution to customer queries and service issues
• Maintain accurate service records, reports, and documentation
• Implement and enforce workshop processes, safety procedures, and company policies
• Monitor productivity, labour hours, and workshop targets
• Coach, motivate, and mentor staff to improve skills and performance
• Collaborate with management on operational improvements and growth strategies
• Maintain a clean, organised, and safe workshop environment

Minimum Requirements

• 7+ years experience in an automotive workshop environment
• Proven experience as a Service Manager or Workshop Manager
• Strong technical knowledge of vehicle servicing, repairs, and diagnostics (all brands)
• Leadership experience with the ability to manage a team effectively
• Excellent customer service and communication skills
• Valid driver's license
• Ability to work under pressure and meet deadlines
• Professional, disciplined, and organised

Skills & Competencies

• Strong leadership and team management ability
• Excellent problem-solving and decision-making skills
• High attention to detail and quality control
• Strong administrative and organisational ability
• Customer-focused, professional, and service-driven
• Conflict management and issue resolution skills
• Good planning, reporting, and time-management abilities

What We Offer

• Market-related salary
• Supportive and professional work environment
• Opportunity for growth and leadership development
• Be part of a reputable and growing automotive team

Application Process

Applicants must apply directly via Indeed.

Only shortlisted candidates will be contacted.

Job Type: Full-time

Work Location: In person

Franschhoek Wine Tram is a leading player in the tourism and hospitality industry, dedicated to providing exceptional guest experiences. We take pride in delivering top-notch service and creating unforgettable memories for our guests. We are now seeking a passionate and experienced Service Manager to join our dynamic team.

As a Service Manager at the Franschhoek Wine Tram, you will be responsible for ensuring the highest level of guest satisfaction through effective leadership and service excellence. You will play a pivotal role in managing and enhancing our customer service operations to maintain our reputation as a premier destination in the tourism and hospitality sector.

Responsibilities

• Lead, mentor, and motivate a team of service professionals, including front desk staff, concierge, and guest services.
• Develop and implement service standards and procedures to ensure consistent, top-quality guest experiences.
• Monitor and evaluate guest feedback, addressing any issues promptly and proactively.
• Collaborate with other departments to optimize the guest journey and ensure seamless service delivery.
• Manage the training and development of staff, fostering a culture of excellence and continuous improvement.
• Oversee scheduling, staffing, and performance evaluations to maintain high service standards.
• Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
• Maintain an up-to-date knowledge of industry trends, competition, and best practices.

Requirements

• Proven experience in a managerial role within the tourism and hospitality industry.
• Exceptional interpersonal and communication skills.
• Strong leadership abilities and a track record of motivating teams to achieve high standards.
• Proficiency in hotel or hospitality management software is a plus.
• Outstanding problem-solving skills and the ability to handle challenging situations with grace.
• A passion for delivering exceptional customer service.
• Good working proficiency in MS Office / Excel.
• High proficiency in verbal and written English & Afrikaans.
• Ability to deliver high impact facilitation/presentations.
• Own transport and drivers licence.
• Five years experience within a similar role.
• Lives in Franschhoek, Stellenbosch, Paarl or willing to relocate.

Education

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Tertiary qualification in training and hospitality

Job Type: Full-time

Ability to commute/relocate:

• Franschhoek, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelors (Required)

Experience:

• Tourism & Hospitality: 5 years (Required)

Language:

• English (Required)

Work Location: In person

SERVICE MANAGER

Mercedes-Benz & Multi Polokwane

POSITION OVERVIEW:

Mercedes-Benz & Multi Polokwane currently has a vacancy of a Service Manager. The position will report to the Dealer Principal (DP) The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department's operating policies and standards to achieve both high levels of customer satisfaction, retention, and profitability.

JOB DESCRIPTION:

• Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
• Ability to maximize departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
• Supervision of staff, management of performance, discipline, and other staff management related functions.
• Ability to ensure Service Department achieves budget objectives through daily, weekly, and monthly monitoring and control of accounts, operating controls, and composite figures.
• Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity, and sales.
• Ability to ensure excellence in customer service.
• Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
• Ability to effectively communicate with OE and driving their various standards.
• Strong drive to grow, develop skills within the Service Department.

SPECIFIC ROLE RESPONSIBILITIES:

• Customer focused management
• Excellent negotiation skills
• Excellent people management skills
• Focus on driving performance

QUALIFICATIONS:

• Matric
• Qualified Technician (Motor Mechanic Diesel or related Trade Qualification)
• Relevant post matric qualification in Management will be an advantage.
• Fully computer literate - Microsoft package
• Experience in automate or Kerridge will be an advantage.
• Cargo Motors a Division of Motus, is an Equal Opportunity Employer and preference will be given to Employment Equity candidates.
• Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.

SKILLS AND PERSONAL ATTRIBUTES:

• Relevant Driver's License
• Strong motivational skills
• Attention to detail

APPLICATION REQUIREMENTS:

• Cargo Motors is an Equal Opportunity Employer, and preference will be given to Employment Equity candidates.
• Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.

ROLE PURPOSE

The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities.

ROLE REQUIREMENT

• Keep aware of changing business needs.
• Ensure that the current and future service requirements of customers are identified, understood, and raised with the Account Management team.
• Technical involvement in allocated customers' issues and providing recommendations in conjunction with Technical Service Teams.
• Ensure that improvement initiatives identified in service reviews are documented as a SIP (Service Improvement Plans) and acted upon and progress reports are provided to customers on a weekly basis.
• Accommodate any existing Service Improvement Plans / Programs within the Service Management process.
• Solutions Implementation with a focus on major and recurring incidents and work closely with resources from different Business Units to determine root cause when a deeper unknown cause is suspected and requires investigation. Involving System Architects, Transmission Networks, Account Managers, Engineers & Specialists. Process re-engineering and work-flow improvement.
• POCs (Proof of Concepts) used to provide clients with tangible corroboration of proposed Changes.
• Coordination of projects to remedy and improve existing services to customers networks.
• Monthly, Quarterly and Annual reviews. This includes a detailed review of all services, SLA (Service Level Agreement) Reporting, billing issues and any relevant strategic issues.
• Ensuring that ITIL best practice is followed.
• Triggering any Service Improvement Initiatives.
• Functions as a point of escalation for Service Management Analysts.
• Escalation of SLA (Service Level Agreement) breaches to Manager Service Management.
• Reporting on all changes, specified per service, process, department and any other Key Performance Indicators that is agreed with the Customer.
• Recommending service improvements and initiates Service Improvement Programs.
• Expedite any major incidents logged by their customers to ensure that service is restored as quickly as possible.
• End-to-end responsibility for ensuring that all Service Level Agreements (SLA) and Operational Level Agreements (OLA) with the customer are met and levels of Service optimized.
• Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent theirVisibility on a customer senior management level.
• Analyse and review Service Performance against the SLAs.
• Organise and maintain the regular Service Level review process with the Customer which covers:
• Review outstanding actions from previous reviews
• Review current performance
• Review Service Levels and Targets (where necessary)
• Agree appropriate actions to maintain / improve Service Levels
• Initiate any actions required to maintain or improve Service Levels and initiate Service Improvement Plans (SIPs) as required by the defined process
• Act as coordination point for any temporary changes to Service Levels required (i.e.: extra support hours required by the Customer, reduced Levels of Service over a period of maintenance required by the Service Provider, etc.)
• Attend Change Advisory Board meetings when appropriate.
• Identify improvement opportunities to make Service Management more effective and efficient.
• Ensure that the Service Level Management Key Performance Indicators are met for the assigned Customers.
• Ensure that the Service Management process operates effectively and efficiently

QUALIFICATIONS & EXPERIENCE

• The Service Level Manager should possess an ITIL Foundation Certificate and be moving forward to achieve the Practitioners Certificate for his or her specific process.

• A minimum of 3 to 5 years' experience in an IT or Telecommunications environment is required.

• Proficiency in Microsoft Word, Excel and PowerPoint

• Matric/Equivalent

01 Oct - 01 Dec 25 Kelso

An exciting opportunity has arisen for a
Service Manager
to join the busy
Aftersales Department
based at our L
loyd Land Rover
site in
Kelso.
Relocating? We're here to support you. Our relocation package can include assistance with moving expenses, travel arrangements, and housing support. Helping you settle in smoothly and start strong.
Salary:
£48,000, OTE £64,000

Hours:
08:00 - 17:30, Monday - Friday

Company Car:
Access to the Lloyd Group Car Scheme

Role Responsibilities

• Team Management: Recruit, develop, and lead a team of service advisors and technicians, motivating them to perform efficiently and adhere to safety and quality standards.
• Customer Satisfaction: Build strong customer relationships, manage customer inquiries and complaints, and ensure service work meets customer expectations to encourage repeat business.
• Operational Efficiency: Oversee the day-to-day smooth running of the service department, ensuring service and repair work is completed on time and within manufacturer policies.
• Profitability & Sales: Maximize departmental performance by managing the sale of labour, parts, and accessories, and meeting sales targets and business plans.
• Process & Compliance: Develop and implement service procedures and policies, maintain accurate service records, and ensure full compliance with safety standards, legislation and Brand Partner Warranty requirements.

The successful candidate must
have the following skills / attributes: -

• Leadership & People Management: Strong ability to motivate, support, and develop a team.
• Customer Service: Exceptional skills in building relationships and resolving customer issues.
• Technical Knowledge: A solid understanding of vehicles and the service and repair process.
• Business Acumen: Ability to manage budgets, deliver on objectives, and drive departmental profitability.
• Communication: Clear and effective communication with staff, customers, and management.
• Problem-Solving: A proactive, solution-focused approach to handling daily challenges.

Why Join Us?
This role also offers the opportunity to work in the wonderful historic town of Kelso, located in the beautiful Scottish Borders. Families can enjoy excellent and varied retail outlets, newly built modern schools, and exceptional sporting facilities. Relocation expenses are available for the right candidate, please enquire regarding this.

Company Benefits

• 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Highstreet discounts.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme.
• Life Cover.
• Internal and manufacturer training.
• Staff referral scheme.

About Lloyd Motor Group
Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

ROLE PURPOSE

The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities.

In general, the Service Manager has:

• Visibility at a management level within Vodacom Business and in the Customer environment
• Awareness of the Customer's business priorities, objectives and business drivers
• Awareness of the role Vodacom Business plays in enabling the Customers business objectives to be met
• Customer service skills
• Awareness of what Vodacom Business can deliver to the customer, including the latest products and capabilities
• The ability to use, understand and interpret Vodacom Business processes, policies and procedures and to ensure adherence
• Good influencing skills and is a good negotiator, as he or she often does not have authority over staff working with his or her processes
• The competence, knowledge and information necessary to perform the role
• Must be an effective communicator
• Keep aware of changing business needs.
• Ensure that the current and future service requirements of customers are identified, understood, and raised with the Account Management team.
• Technical involvement in allocated customers' issues and providing recommendations in conjunction with Technical Service Teams.
• Ensure that improvement initiatives identified in service reviews are documented as a SIP (Service Improvement Plans) and acted upon and progress reports are provided to customers on a weekly basis.
• Accommodate any existing Service Improvement Plans / Programs within the Service Management process.
• Solutions Implementation with a focus on major and recurring incidents and work closely with resources from different Business Units to determine root cause when a deeper unknown cause is suspected and requires investigation. Involving System Architects, Transmission Networks, Account Managers, Engineers & Specialists. Process re-engineering and work-flow improvement.
• POCs (Proof of Concepts) used to provide clients with tangible corroboration of proposed Changes.
• Coordination of projects to remedy and improve existing services to customers networks.
• Monthly, Quarterly and Annual reviews. This includes a detailed review of all services, SLA (Service Level Agreement) Reporting, billing issues and any relevant strategic issues.
• Ensuring that ITIL best practice is followed.
• Triggering any Service Improvement Initiatives.
• Functions as a point of escalation for Service Management Analysts.
• Escalation of SLA (Service Level Agreement) breaches to Manager Service Management.
• Reporting on all changes, specified per service, process, department and any other Key Performance Indicators that is agreed with the Customer.
• Recommending service improvements and initiates Service Improvement Programs.
• Expedite any major incidents logged by their customers to ensure that service is restored as quickly as possible.
• End-to-end responsibility for ensuring that all Service Level Agreements (SLA) and Operational Level Agreements (OLA) with the customer are met and levels of Service optimized.
• Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent theirVisibility on a customer senior management level.
• Analyse and review Service Performance against the SLAs.
• Organise and maintain the regular Service Level review process with the Customer which covers:
• Review outstanding actions from previous reviews
• Review current performance
• Review Service Levels and Targets (where necessary)
• Agree appropriate actions to maintain / improve Service Levels
• Initiate any actions required to maintain or improve Service Levels and initiate Service Improvement Plans (SIPs) as required by the defined process
• Act as coordination point for any temporary changes to Service Levels required (i.e.: extra support hours required by the Customer, reduced Levels of Service over a period of maintenance required by the Service Provider, etc.)
• Attend Change Advisory Board meetings when appropriate.
• Identify improvement opportunities to make Service Management more effective and efficient.
• Ensure that the Service Level Management Key Performance Indicators are met for the assigned Customers.
• Ensure that the Service Management process operates effectively and efficiently
• Ensure that reports on Service Performance and Achievement to the Customer and Vodacom Business are produced, checked, and presented regularly and at an appropriate level.Monitor and manage the perception and expectation of the customers.

QUALIFICATIONS & EXPERIENCE

• The Service Level Manager should possess an ITIL Foundation Certificate and be moving forward to achieve the Practitioners Certificate for his or her specific process.

• A minimum of 3 to 5 years' experience in an IT or Telecommunications environment is required.

• Proficiency in Microsoft Word, Excel and PowerPoint

• Matric/Equivalent