1,841 IT Representative jobs in South Africa

Reference: CPT000555-DB-1

A specialist in high quality and ergonomic furniture has an exciting opportunity for a B2B Customer Support Representative to join their team.

Salary: R20 000 - R25 000 Per month | Type: Permanent | Start: ASAP | Location: Full-time office based | Observatory

Duties:

• Process orders and quotes
• Manage (and resolve) issues as rapidly and accurately as possible
• Field calls and emails from clients and process these orders
• Handle issues of varying complexity (from delivery inquiries to error resolution)
• Participate in short daily WIP meetings
• Create and close cases in CRM or appropriate ERP solution
• Enter details into CRM
• Generate case or order acknowledgments
• Inside Sales will route customer-service issues and orders to you for processing
• Transfer inquiries to Inside Sales when customers are unsure of their requirements (i.e., they don't have a list of required SKUs)

R20 000 - R25 000 Monthly

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Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges.

Position Overview

As a Customer Support Representative, you are responsible for handling incoming and outgoing customer communications such as onboarding of new contractors (sales), retention of existing customers (renewals and compliance support), and providing customer support. Support will be provided via phone, email, live chat, and / or meetings. You will be required to assist customers by providing product and service information, as well as resolving product and service-related issues in an efficient, professional, and positive manner.

This is a remote operation, however travelling to an office for team or other meetings may be required.

Job Functions

• User support
• Subscriber administration
• Subscription renewal and sales
• System error monitoring
• General support
  
  

• Conducting contractor on-boarding.
• Provide user support on assigned contractors
• Manage contractor status
• Ensuring the renewal and retention of existing subscriptions
  
  

• Provide user support for in-bound queries and questions on the ComplyWorks system
• Provide basic administrative guidance and or referral to safety file administration partners
  
  

• Conduct document verifications (as and when required)
  
  

• Complete all administrative data capturing on a daily basis (as required)
• Maintain accurate client engagement records on in-bound and out-bound activities
• Assist with invoice reconciliation on the billing system as required
• Assist with language specific translation when required
  
  

• Assist with any additional reporting, report input or report generation (as required)
• Attend and prepare for all individual and team engagements as scheduled by the manager.
• Assist with new team member orientation and training (as required)
• Peer quality reviews on user engagement and back-notes. (as required)
• Contributing to team documentation (SOPs, Manuals, Registers etc. (as required)
  
  

• Maintaining constructive contractor company relationships with a focus on client retention and solution utilization
• Report on subscriber engagement, risks and health
  
  

• Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects
• Identify and escalate opportunities where contractors may require employer or additional solutions.
  
  

• English
• French
  
  

• Any other language capability will be an advantage.
  
  

• Grade 12 (South Africa) or any similar qualification
• End-user application certification
• Relevant first degree or diploma in any of the following fields HSE, Logistics
  
  

• Previous support center experience
• Performance reporting
• Salesforce or another CRM tool
  
  

• Excellent relevant international language proficiency
• Customer Relationship Management
• CW system user skills
• End-user applications
• Report writing skills
• Sales skills
• Call center skills (telephonic and chat)
• Contractor management
• Presentation skills
• Document verification skills
• Accreditation skills
• Contractor or client on-boarding skills
  
  

• Health and Safety (basic understanding)
• Contractor management (basic understanding)
• ComplyWorks platform, products and services knowledge
• Operational compliance standards e.g. ISO 9001, ISO 27001, ISO 45001
• Customer jurisdiction compliance requirements
• Target industry knowledge
  
  

• Analytical skills
• Communication skills
• Influencing skills
• Business Acumen
• Sales skills
• Conflict management
  
  

• Team player
• Approachable
• Responsive
• Diligent
• Detail oriented

• Seniority level Not Applicable

• Employment type Full-time

• Industries Real Estate, Financial Services, and Capital Markets

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Reference: CPT000555-DB-1

A specialist in high quality and ergonomic furniture has an exciting opportunity for a B2B Customer Support Representative to join their team.

Salary: R20 000 - R25 000 Per month | Type: Permanent | Start: ASAP | Location: Full time office based | Observatory

Duties:

• Process orders and quotes
• Manage (and resolve) issues as rapidly and accurately as possible
• Field calls and emails directly from clients and process these orders
• Process issues of varying complexity (from delivery inquiries to error resolution)
• Participate in short daily WIP meetings
• Create and close cases in CRM or appropriate ERP solution
• Enter details into CRM
• Generate case or order acknowledgments
• Inside Sales will route customer-service issues and orders to you for processing
• You will transfer inquiries to Inside Sales when the customer is unsure of their requirements (i.e., they don't have a list of required SKU's)

R20 000 - R25 000 - Monthly

Technical Support Representative page is loadedTechnical Support Representative Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id R46662

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.

• 1-2 years job related experience.

• Experience with software support (technical troubleshooting and usability support)

• Experience with internet troubleshooting and website support

• Experience with supporting accounting applications a plus.

• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.

• Experience with support account/billing related assistance a plus.

• Ability to adapt and multi-task to support incoming calls, email, chat, etc.

• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.

• Ability to work with difficult customers and diffuse frustrating situations.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact or if you are based in the US you may also contact us on 1. .

Please read our Candidate Privacy Policy .

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years job related experience.
• Experience with software support (technical troubleshooting and usability support).
• Experience with internet troubleshooting and website support.
• Experience with supporting accounting applications a plus.
• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.
• Experience with support account/billing related assistance a plus.
• Ability to adapt and multi-task to support incoming calls, email, chat, etc.
• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
• Ability to work with difficult customers and diffuse frustrating situations.

Join to apply for the Technical Support Representative role at RELX .

This position provides high-quality telephonic technical support and problem resolution to customers daily, aiming to meet or exceed department objectives to protect and increase LexisNexis revenues. The role involves initiating escalation processes for unresolved issues and utilizing skills from training, education, or certifications to fulfill responsibilities. It also includes assisting with account-related issues such as ID/password recovery, billing, and general account services. Experienced representatives are expected to share their knowledge to improve team performance, working collaboratively in a team environment.

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years of relevant experience.
• Experience with software support, including troubleshooting and usability support.
• Experience with internet troubleshooting and website support.
• Supporting accounting applications is a plus.
• Experience with enterprise systems, hardware, or billing support is a plus.
• Ability to multitask across calls, emails, and chat support.
• Quick understanding of key terms for troubleshooting.
• Ability to handle difficult customers and de-escalate situations.

RELX is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, creed, religion, sex, national origin, or other protected characteristics. For accommodations, contact or call 1. .