221 IT Planning jobs in South Africa
Planning Analyst
Posted 13 days ago
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Planning Analyst
The Planning Analyst reports to the Workforce Manager. The Mukuru Contact Centre operates in a dynamic, fast-paced, multi-channel environment, supporting diverse products and customer bases across multiple geographies and languages. Service excellence is at the core of our customer promise, and the ability to match staffing with fluctuating demand is key to meeting our service levels and operational efficiency goals.
The Planning Analyst plays a central role within the Workforce Management team, providing the foundational planning and scheduling functions that support optimal staffing, adherence to SLAs, and operational agility. This role requires a blend of analytical capability, deep operational understanding, and the ability to collaborate across functions to ensure that the contact center remains well-resourced and responsive to business needs.
Key Performance Areas & Role Objectives Forecasting & PlanningDevelop comprehensive long-term plans to meet organizational goals.
Analyze data to inform and support strategic planning decisions.
Optimize resource usage for improved efficiency and effectiveness.
Forecast future needs and trends using market insights and data.
Deliver reports and presentations for senior management.
Collaborate across departments to align planning with strategic goals.
Embrace automation and WFM technology to boost performance.
Build and publish accurate and efficient agent schedules.
Ensure adherence to SLAs, business rules, and shrinkage parameters.
Forecast volumes and staffing needs; continuously refine for accuracy.
Monitor schedule adherence and adjust to meet shifting demands.
Coordinate closely with Operations Leads and Real-Time Analysts to ensure headcount coverage.
Monitor all queues in real time to maintain service level targets.
Ensure agents are performing within set benchmarks.
React to fluctuations in performance to maintain optimal service delivery.
Act as a key communication point for workforce-related updates.
Proactively inform teams of contact pattern shifts or volume surges.
Work with support teams to adjust routing and workload distribution.
Provide backup and assistance to the Workforce Manager and team.
Take on task ownership for analysis, reports, and project components.
Offer insights to improve staffing efficiency and reduce overheads.
Compile insightful daily, weekly, and monthly reports.
Monitor KPIs like shrinkage, adherence, and occupancy.
Make informed recommendations to drive better planning outcomes.
Own your performance goals and tracking.
Engage in regular performance and KPI review sessions.
Stay up to date on product, service, and system changes.
Grade 12 / Matric (Essential)
Degree or Diploma in a related field (Desirable)
Proven track record in Workforce Management methodologies
Analytical thinking and strong problem-solving abilities
Time management and organizational skills
Cross-functional collaboration and communication
Proactive, solutions-focused approach
High level of integrity and discretion with sensitive data
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Planning Analyst
Posted 13 days ago
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Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
Remuneration: market related
EE position: Yes
About our companyClicks Group
IntroductionClicks is on the hunt for a Planning Analyst that forms part of the Category Planning team. The purpose is to translate the business financial plans into category specific sales, margin and inventory budgets and to support the category teams to achieve the customer and product vision through viable business category plans.
Job Objectives
- In collaboration with the Category Buyer, build a strategic plan for Category incorporating an understanding of customer needs and wants, trends, competitive environment and market share
- To develop the annual merchandise financial plan by department for sales, stocks, margins, GP and markdowns taking into account key and relevant financial metrics and inputs
- To partner and support relevant key stakeholders on the development of pre-season sales, markdown, margin, receipt and inventory targets aligned to the strategic business goals whilst ensuring assortments that balance range and space requirements for all stores
- To develop and monitor projections, inventory flow, and seasonal sell-off plans as well as validate monthly forecast for open-to-buy management
- To analyze and reflect current trends in performance of strategy based on actual sales performance; revise in-season plans for sales and profitability
- To prepare and continuously monitor financial budgets and forecasts for the departments by store / channel by product lifecycle and to re-forecast the merchandise financial plans in line with current performance (monthly and weekly), new initiatives or significant deviations, at the appropriate level & review with relevant key stakeholders in order to maximize sales, margin and inventory productivity
- To provide other analysis related to driving business goals (e.g. range hindsight, price curves, cross-selling, etc.)
- Adapt new planning processes and systems (Enterprise, Assortment Planning) and consistently utilize new methodology to achieve “best in practice” discipline
- Support the analysis on slow or poor performing products to optimize the OTB and category Stock Turn
- To contribute analysis in the S&OP meeting on the impact of forecast changes to budget plans
- Deep understanding of the consistent management and planning of the supplier base performance metrics, promotional planning cycle, product lifecycle, supply chain optimization for their products, business analysis and reporting
- Understanding of customer needs and wants, trends, competitive environment and market share
- Financial planning models and methodologies
- FMCG, Supply Chain and Logistics
- Excellent interpersonal and communication skills, to build relationships and drive consensus and collaboration across functional groups
- Business math acumen and analysis to comprehend financial information and reporting to make business decisions
- Forecasting financial trends up to 3 years
- Ability to forecast consumer trends and buying habits 9 – 24 months in the future
- Presentation skills with focus being on oral and written communication skills
- Proficiency on MS Office Excel, Word, Outlook and Power Point
- Complex Problem solving
- Report Writing
- Retail mathematical calculations (e.g. variance to last year, percent of total, turn, Open-to-Buy and sales per square foot)
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ideal min 5-7 years of experience in: retail merchandise planning, demand forecasting; inventory management, allocation or replenishment; financial planning or financial analysis experience
- Strong problem-solving and analytical skills; strong aptitude with numbers; retail math skills, understanding of forecasting methodology
- Ability to make decisions with limited information but also able to synthesize large quantities of data to drive business decisions
- Previous experience in enterprise planning or similar planning systems advantageous
- Experience in retail replenishment and allocation; retail sales, category planning or merchandising experience desirable
- B Comm Finance or relevant B Comm Degree
- Leading and Deciding
- Interaction and Presenting
- Analysing and Interpreting
- Planning and Organising
- Delivering results and meeting customer's expectations
- Adapting and Coping
Planning Manager
Posted today
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Youll manage the full production planning cycle, ensure alignment with S&OP processes, lead the weekly production schedule, and support business continuity planning. This role requires close collaboration with supply chain, operations, and quality teams. You'll also oversee planning systems, streamline processes, and play a key role in continuous improvement within a GMP-compliant environment.
Job Experience and Skills Required:
- Bachelors Degree in Supply Chain Management, Industrial Engineering, Operations Management, or a related field
- Minimum 5 years experience in a production planning role within the pharmaceutical industry
- Strong understanding of GMP, MRP/ERP systems, and scheduling principles
- Proven ability to manage S&OP processes and coordinate cross-functional teams
- Excellent analytical, communication, and leadership skills
Apply now!
Planning Manager
Posted 4 days ago
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ð Permanent Position Benoni
We are recruiting for a Planning Manager to join our clients production team.
This role requires a strong leader with proven experience in manufacturing planning and SAP systems, able to drive efficiency, resolve planning challenges, and improve production performance.
â Key Requirements:
- Diploma/Degree in Production / Logistics / Operations / Engineering (essential).
- Industrial Engineering Degree / CPIM certificate (advantageous).
- Min 7 years planning experience in manufacturing, including 2+ years in a leadership role.
- SAP working knowledge highly advantageous.
- Strong communication, leadership, and problem-solving skills.
ð Key Responsibilities:
- Maintain & manage the Master Production Schedule.
- Monitor capacity constraints & resolve machine loading issues.
- Oversee routings, NCRs, MRP clean-up & SAP data accuracy.
- Ensure consumption of material in SAP and validate drawings before release.
- Drive continuous improvement initiatives to reduce costs & lead times.
- Report on OEE and production planning KPIs.
Planning administrator
Posted today
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Planning analyst
Posted today
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Planning analyst
Posted today
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Planning Manager
Posted 1 day ago
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We are looking for an experienced passionate Planning Manager to join our dynamic FMCG department, designed to deliver a quality experience to our remarkable customers.
Purpose of the job
The purpose of the planning manager position is to manage a business unit or division’s inventory in such a way that an optimum balance is achieved between service and stock levels which will optimise sales and company profits in the long term.
Key Responsibilities
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Contribute to and leverage business unit growth opportunities
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Ensure alignment and support the overall Business Unit strategy
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Set and manage merchandise KPI’‘s in support of the overall Business Unit financial objectives
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Set planning strategy for the FMCG Business Unit and align towards company Planning & Supply Chain strategy
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Achieve operational results/Operational effectiveness
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Focus on our internal customers: Buying, Finance , Marketing , Sales and Supply Chain
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Ongoing focus and management of the sales , inflow and stock plans
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Sign-off and management of promotional plan with buying team
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Play a support leadership role to FMCG senior leadership team and a lead to the FMCG planning team
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Play a support role to foster good supplier relationships
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Relevant Commercial Tertiary Qualification
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A minimum of five years relevant retail planning experience (FMCG experience will be advantageous, but not a requirement)
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Understanding of buying & supply chain processes within the FMCG industry will be advantageous, but not a requirement
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Extensive retail knowledge and experience (market understanding & product knowledge)
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Senior Planning/ Management experience and an in-depth understanding of the planning process
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A Good knowledge of Planning systems and merchandise reporting is essential ( e.g. product EP planning and forecasting )
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PC literacy is essential for both Microsoft & Google Cloud
Competencies required: Good Leadership skills supported by strong managerial skills , mature with well developed interpersonal and relationship building skills. Presentation & facilitation skills; Negotiation skills,, Decision making abilities & sound business acumen
If you do not hear from us within 4 weeks of the closing date of this position, please regard your application as being unsuccessful.
< >PEP strives for equal opportunity in terms of its employment equity guidelines.CHIEF DIRECTOR: INFRASTRUCTURE RESEARCH, PLANNING AND SYSTEMS
Posted 13 days ago
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CHIEF DIRECTOR: INFRASTRUCTURE RESEARCH, PLANNING AND SYSTEMS
- Reference Number: refs/023059
- Directorate: Infrastructure Research, Planning and Systems
- Number of Posts: 1
- Package: R 1 436 022.00 - R 1 787 328.00 per annum (All-inclusive Package). The package includes a basic salary (70% of package), and a flexible portion of 30% that may be structured in terms of applicable rules. This includes the state’s contribution to the Government Employees Pension Fund (13% of basic salary). The successful candidate will be required to enter into a performance agreement within three months after assumption of duty.
- Enquiries: Ms. Sikelelwa Mboto Tel: /
Requirements:
- An undergraduate qualification at NQF Level 7 in Economic and Management Sciences (informatics) and/or Built Environment as recognized by SAQA.
- A minimum of 5 years’ experience at senior managerial level.
- A valid driver’s license.
- A Pre-Entry SMS Certificate.
- Competencies: Knowledge of PFMA/DORA/Treasury Regulations, Contract options for infrastructure projects, Provincial/Departmental Supply Chain Management Policies, Promotion of Access to Information Act of 2000, Promotion of Administrative Justice Act of 2000, Broad Based Black Empowerment Act of 2003, Project Management, People Management, Financial Management, Conflict Management.
- Skills: Financial management, Presentation, Communication (verbal and written), Computer literacy, Project management.
- Attributes: Responsive, Credible, Flexible, Quality-oriented, Creative.
Duties:
- Manage and direct research projects, policies, legislation, compliance, and knowledge sharing within GDID.
- Oversee property management, occupational health and safety, green technology projects, and industry trends.
- Collaborate with stakeholders for infrastructure planning and develop strategic inputs.
- Develop and manage staff performance agreements, work plans, and budgets.
Notes:
- In line with the Department’s Employment Equity Plan, PEOPLE WITH DISABILITIES are encouraged to apply.
- Apply online at
- Use the most recent Z83 application form, complete all fields, and attach a comprehensive CV.
- Shortlisted candidates will need to submit certified copies of qualifications, ID, and driver’s license.
- Applications from foreign qualifications must be evaluated by SAQA.
- The Department reserves the right not to appoint.
Employer: Department of Infrastructure Development
Location: Head Office (Johannesburg)
Closing Date: 15-08-2025
Criteria Questions:
- Do you have an undergraduate qualification at NQF Level 7 in relevant fields recognized by SAQA?
- Do you have a minimum of 5 years’ experience at senior managerial level?
- Do you have a valid driver’s license?
- Do you have a Pre-Entry SMS Certificate?
Notes:
- Due to the large number of applications, acknowledgments will not be sent. If no response is received within 3 months, consider your application unsuccessful.
Chief director: infrastructure research, planning and systems
Posted today
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