581 IT Operator jobs in South Africa
Help Desk Operator
Posted today
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Job Description
Tsebo Facilities Solutions is currently looking for a Help desk operator to serve as the first point of contact. To ensure swift and accurate resolution or escalate as needed. uphold high service standards contributing to smooth operations and staff satisfaction.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Duties & ResponsibilitiesResponse to calls & Enquiries
- Answer all helpdesk related calls within the agreed SLA time
- Respond and address all email queries as they arise according to client agreed processes and protocols
- Address any walk-in client requests
- Answer calls and take messages when required
- Radio any urgent calls to the cleaning and maintenance teams as received.
Log Calls
- Log calls accurately on the system, ensuring the pertinent details are captured correctly and accurately. Including but not limited to caller details, fault details, location details.
- Ensure the calls are categorised to the correct service type.
- Ensure the calls are prioritised according to the SLA requirements.
- Ensure the calls are assigned to the correct team / subcontractor for action.
- Ensure that all the updates provided by the FM team are captured and the status of the call is updated.
- Follow up on the call list daily to ensure the calls remain in SLA time.
- Close calls when required.
- Question the caller to establish the actual call requirements and ensure the most accurate detail is captured to assist the team to complete the call timorously.
- Log all PPM calls as per the PPM list and ensure these are assigned correctly.
- Familiarise yourself with the safety requirements with specific tasks and ensure the correct documentation is sent with calls which are assigned to ensure compliance.
- Support the Maintenance planner with any work order requirements where required.
Caller Interaction
- Respond to callers within the defined response time.
- Provide feedback on job progress and ensure the caller is kept updated on the progress.
- Escalate any issues as required.
- Handle all enquiries / calls in a polite, friendly and professional manner.
- Handle difficult callers with respect and diplomacy.
- Escalate difficult callers to the relevant Manager when necessary.
- Establish a good working relationship with client and contractors
Reports
- Daily, Weekly, Monthly reports to be generated and distributed as per the report matrix as well as adhoc reports requested by the client and management.
- Client satisfaction reports to be generated. Ensure that 5% of calls logged are surveyed and responses recorded.
- Satisfaction qualification
- Must enjoy working in a rigid time bound environment
- Must be customer focused, and service driven
- Must be friendly
- Positive and motivated attitude (go getter)
- Bilingual
- Helpdesk Operator Experience
- Knowledge of an Accounting Package, Switchboard system, telephone etiquette & MS Packages
- Knowledge of a Helpdesk Package
- Knowledge and understanding of SLA
- High degree of computer literacy (MS Word, Power Point, Excel)
- Excellent Communication Skills and Relationship Management Skills
- Excellent report writing skills
- Customer Service Skills
- Problem solving and Analytical Skills
- Financial and business acumen
- Matric
- Contact Centre/ Customer Service Certificate
- 1 - 2 years experience
- Contact Centre/ Customer Service Certificate
- Experience with Infor EAM V11 an advantage
- Experience with Remedy an advantage
- Catering knowledge advantageous
- Facilities Experience advantageous
Operator
Posted 6 days ago
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Job Description
We are looking for a dedicated and detail-oriented Operator with strong teamwork, problem-solving, and customer service skills. The ideal candidate will be responsible for monitoring network and mainframe environments, executing daily and month-end batch processing, and ensuring system stability through effective troubleshooting and reporting. This role requires flexibility, urgency awareness, and clear communication in fast-paced environments. Proficiency in JCL, mainframe commands, CA Workload Automation ESP, and adherence to operational standards is essential. The candidate will play a key role in maintaining connectivity, supporting banking transactions, and ensuring smooth production operations.
What you'll do:
- Teamwork, flexibility, understanding urgency and priorities, and quick problem-solving skills are essential.
- Excellent customer interaction
- Monitoring of all environments (networks, mainframe, servers etc.) connectivity
- Execute daily batch processing for banking clients
- Execute month-end batch processing for banking clients
- Diagnose and correct equipment malfunctions
Perform daily backups as per operational procedures - Shift handover and effective communication with regards the production and development systems
- Continuous updates of daily reports
- Effectively execute requests from users
- Good understanding of operating standards and procedures
- Tapes and tape library management
- Monitoring of transactions of the banks on ATM’s and POS
- Organise and schedule production work
- Organise and schedule production work
- Understanding of JCL and mainframe commands
- Understanding CA Workload Automation ESP (scheduling product)
- Understanding of operation standards in the mainframe environment
- Troubleshoot problems arising from system errors and if needed escalate
- Effectively collaborate with the team to achieve common goals
- Identify and resolve issues effectively.
- Responsible for monitoring all connectivity environments, as well as continuous updates of all daily reports
- To perform after hours and weekend help desk functions
Your Expertise:
- English - Can converse and has the necessary email skills
- Excellent Customer Interaction with clear, concise, and effective communication skills
- Previous experience in Data Centre advantageous
- Previous financial services experience advantageous
- Communication skills
- Problem solving techniques
- Ability to work as a team
- Ability to work under pressure, cope with stress
Qualifications:
- Matric
- National Senior Certificate/ Matric/ N3/ Grade 12
- Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.)
Other information applicable to the opportunity:
- Permanent position
- Location: Midrand
- Physical Demands: Sitting, walking, bending, and lifting
- Travel: Must have a vehicle and a valid driver’s license.
Operator
Posted 18 days ago
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Job Description
Company based in Kempton Park seeks to employ a Bulldoxer, Excavator and Wheel loader for their earthmoving equipment.
operator
Posted today
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Job Description
Primary purpose of the job
To ensure that requirements are met with regard to the quality of products manufactured
Key Performance Areas
Inspect and monitor the quality of products produced according to process control sheet
Complete relevant documentation (Process control sheet, Tool and stillage repair request,
Verify and inspect parts for defects visually
Pack items in boxes & containers according to packing instructions
Ensure ongoing measurements of parts are carried out and measurements recorded
Ensure measuring equipment and checking fixtures are always in good working condition
Assist with tool changes and problem solving of parts on production line.
Comply to safety, health and environmental work instructions and follow lock out procedure.
Ensure clean working environment and production equipment. (House keeping)
Knowledge and Skills required.
Manufacturing process
Measuring equipment
Prescribed storage and packing methods
Understanding of parts used in manufacturing
Understanding of OHS Act
Minimum Requirements
NQF4 / Matric
Min. 1 year experience in the manufacturing environment
Min. 1 year experience on press tools or assembly process
Min. 1 year experience and or background of Quality Systems
Operator
Posted today
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Job Description
Kenvue is currently recruiting for a:
Operator
What we do
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Science is our passion; care is our talent.
Who We Are
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you Join us in shaping our future–and yours.
Role reports to:
Manufacturing Lead Excellence
Location:
Europe/Middle East/Africa, South Africa, Gauteng, Johannesburg
Work Location:
Fully Onsite
What you will do
Broad Purpose / Function:
- Ensures GMP, EHS and quality requirements are met in the area of work
- Actively participates in the identification and implementation of continuous improvements initiatives. Ensure wastages are minimized and packaging costs contained.
Duties / Responsibilities:
Ensure GMP, EHS and Quality compliance during the execution of the Production Plan and all related tasks.
Ensure that production line and equipment housekeeping is maintained to standard and pharmaceutical industry expectations. This includes strip down, cleaning and reassembling of equipment and relevant production area.
Perform minor settings and autonomous maintenance and operation of equipment in accordance with approved SOPs and WIs.
Ensure that all documentation required for the release of a batch are completed on time and accurately in order to service the customer when required and meet quality standards and pharmaceutical expectations.
Participate in root cause investigation and problem solving activities.
Hourly tracking of output against set targets.
Updating of Visual Performance Measurements in production line.
Ensure components and bulks are staged and signed on, with necessary checklists completed.
Assist with material handling and component checks when required.
Provide training when required.
Support and participate in the Continuous Improvement Initiatives.
Support Production Fitters with major breakdowns.
Qualifications / Experience / Requirements:
Matric Certificate
Production experience is essential
Technical aptitude and mechanical ability is advantageous
Good problem solving skills
Shift work and overtime may be required when necessary
Manual dexterity
Skills:
Interpersonal skills; Active listening, provides constructive feedback, team player, communication skills
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
Operator
Posted today
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Company Description
SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.
Job Description
PRIMARY RESPONSIBILITIES
Perform routine analytical techniques related to the established Sample Preparation and Fire Assay procedures.
SPECIFIC RESPONSIBILITIES
- Receive samples with security guard and verify seal number on the trunks with those on the waybill and sign the waybill with the security guard.
- Perform sorting and boxing of samples when samples are received.
- Collect samples from Sample Receiving for weighing.
- Perform weighing, drying and crushing of samples as required by the client's instructions for sample preparation.
- Perform splitting, pulverizing and boxing of samples in Sample Prep and do screen checks.
- Perform the screening of samples for PSA.
- Perform discarding of samples.
- Perform the weighing, fluxing, fusion and cupelling processes within Fire Assay.
- Discarding of samples to return to the client.
- Punctuality at all times.
- Ensure customer requirements are achieved with regard to turn around time commitments.
- Report daily production figures to the shift/team leader and also bona fide explanations about targets not met and status of equipment/consumables.
- Follow immediate superior's clear detailed instructions and demonstrate flexibility in executing the duties.
- Perform housekeeping to ensure that the work areas and surrounding environment is kept clean at all times.
- Comply and conform to the QHSE policy of the company.
- Must have the basic understanding of SLIMS.
- Must comply and conform to the Quality Management System (ISO17025 and SANAS).
- Assist with the maintenance of the laboratory instruments and apparatus.
- Must be willing to work overtime when necessary.
- Operators must be able to work in all departments of sample preparation and Fire Assay (rotation)
- Adhere to all quality and safety requirements of the SGS management system.
- Perform any other reasonable tasks as assigned by direct line manager.
COMPLIANCE & AUTHORITY
- Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.
- Report any faulty and/or nonfunctioning apparatus or equipment to the immediate superior.
- Each staff member has the authority to cease the use of any equipment that may be deemed to constitute a safety hazard and/or work that may affect the quality or integrity of test results.
- Any person has the right to refuse to perform work that may damage the environment in an imminent and serious way and to report such a situation. The employee has the responsibility to protect the environment as well.
- Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and report the situation to higher authority to take action.
- Cease to carry on with work that may affect the quality (integrity) of services and report the situation to higher authority to take action.
- Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.
Qualifications
Education
- Grade 12, with Mathematics and Science as subjects and/or proven years of laboratory, knowledge, skills and experience sufficient to be recognized as a qualification through – Recognition of Prior Learning
Experience
- Minimum of 3 years of experience in an analytical chemistry laboratory
- Knowledge of measurement, preparation, fluxing and fusing of samples would be an advantage.
REQUIRED SKILLS
- Integrity
- Attention to detail
- Punctuality
- Good interpersonal skills
- Must be flexible and willing to work shifts and overtime when necessary
- Full knowledge and experience of Sample preparation and Fire Assay procedures
- Basic knowledge of entering data on the SLIMS
- Speak, write and understand English
Operator
Posted today
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Company Description
GANANDA CENTRAL SCHOOL DISTRICT is a primary/secondary education company based in Walworth, New York, United States. The district is committed to providing a supportive and stimulating learning environment. Through its dedication to academic excellence and the development of well-rounded individuals, GANANDA CENTRAL SCHOOL DISTRICT aims to prepare students for their future endeavors.
Role Description
This is a full-time on-site role for an Operator located in Cape Town. The Operator will be responsible for managing and operating equipment, ensuring the smooth functioning of school facilities, and maintaining a clean and safe environment. Day-to-day tasks include equipment setup and breakdown, routine maintenance, monitoring of facility operations, and supporting school events and activities.
Qualifications
- Equipment management and operational skills
- Knowledge of routine maintenance and facility upkeep
- Experience in supporting school events and activities
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Good communication and interpersonal skills
- Previous experience in a similar role is a plus
- High school diploma or equivalent
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TLB Operator and BOBCAT operator
Posted 6 days ago
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- Grade 12
- Code 14 Driverâs License with public driverâs Permit (PDP).
- Recognised TLB operating certificate
- Skilful handling and operating of the TLB Machine
- Ability to read and write, communication and interpersonal skills.
- A hard-working self-disciplined person with good communication and interpersonal skills.
- 2 to 3 years relevant experience in operating a TLB Machine.
Bobcat Operator
Posted 4 days ago
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Telephone Operator
Posted 5 days ago
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Job Description
Telephone Operator Duties
Answer incoming calls and provide callers with the requested information
Handle customer inquiries and complaints in a polite and professional manner
Transfer calls to appropriate personnel or departments
Assist customers in placing orders
Take messages and forward them to the relevant parties
Maintain records of customer interactions and transactions
Ensure customers’ satisfaction by providing accurate information in a timely manner
Follow communication procedures and standards
Telephone Operator Requirements
Excellent customer service skills
Good communication skills
Ability to handle customer enquiries in a polite and professional manner
Ability to work with a team
Ability to work under pressure
Telephone Operator Skills
Excellent communication and customer service skills
Ability to multi-task and work well under pressure
Good problem-solving skills
Knowledge of telephone systems and computer systems