54 IT Monitoring jobs in South Africa

Responsible for:

• Measure adherence to SLA for internal/external customers.
• Report to management on adherence to SLA for internal/external customers.
• Ensure compliance of incidents logged against the call logging process.
• Ensure all monitoring systems and appliances are in working order.

• Good academic background with an IT Diploma or equivalent qualification in Information Technology, Computing or relevant subject.
• 7 Years’ Experience in a Technical Support or similar role (Proven track record within a NOC, IT or ISP environment).
• 2 Years supervisory experience.

Company Description

Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage. It offers a variety of career-enhancing opportunities and the chance to work alongside some of the sector’s most talented professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We are passionate about creating growth in Africa, bringing meaningful value to our clients and communities, and creating a sense of purpose for our employees.

Job Description

To complete high-quality reviews from planning to reporting and contribute to the global implementation of the Group Compliance Monitoring methodology and processes. Ensure that the Standard Bank Group and all legal entities conduct business in accordance with relevant regulations, applicable codes of conduct, and best business practices. Drive the development and implementation of a combined assurance approach across all Compliance Assurance Functions.

Qualifications

Type of Qualification: First Degree

Field of Study: Audit or Legal

Experience Required

• 3-4 years in compliance monitoring, auditing, or risk management within a financial services organization or one of the Big Four auditing firms.
• Experience in leading a team of Risk and Compliance specialists and working with business unit Heads to deliver risk mitigation.
• Overall experience in the Corporate and Investment Banking sector with an understanding of how the business and products are structured and operate.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Exploring Possibilities
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Providing Insights
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Compliance
• Financial Industry Regulatory Framework
• Legal Compliance
• Promote Good Governance, Risk & Control
• Risk Management
• Strategic Planning and Reporting

• Monitor vehicles in accordance with company procedures
• Identify, record, and report all deviations and exceptions promptly
• Ensure all alarms are acknowledged and addressed within the required timeframe
• Respond to all incidents and accidents in a professional manner, following company protocols
  
  

• Request or receive the daily route sheet from the relevant business unit
• Accurately record all relevant information related to operations and vehicle performance
• Compile and distribute all operational reports timeously to the appropriate stakeholders
• Ensure all occurrences and unusual events are logged and reported accurately
  
  

• Update vehicle faults daily in the system or relevant log
• Communicate all faults to the appropriate personnel or departments
• Conduct timely follow-ups with responsible parties to ensure that vehicle repairs are carried out effectively
  
  

• Provide assistance with operational tasks and functions as required
• Ensure professional conduct is maintained at all times when engaging with staff, customers, or external parties
• Adhere to company dress code and grooming standards as outlined in the Standard Operating Procedures
  
  

• Maintain high standards of cleanliness and order in the work area on a daily basis
• Comply with all Health and Safety regulations and ensure that safe working practices are consistently followed
  
  

• Grade 12 (Matric)
• Proficiency in Microsoft Office Suite (MS Word, excel, outlook, etc.)
  
  

• High attention to detail
• Excellent verbal and written communication
• Problem solving skills
• Time management
• Situational awareness
• Conflict resolution
• Teamwork and collaboration
• Organisational skills

Are you an experienced compliance professional with a sharp eye for detail, a deep understanding of South African insurance regulations, and a passion for protecting customers and businesses alike? This is your opportunity to step into a high-impact role where your expertise will shape compliance excellence.

As the Compliance Monitoring Manager, you'll take ownership of independent, risk-based compliance monitoring activities across our Short-Term and Long-Term Insurance licenses. You'll also oversee contracted Intermediaries and Binder Holders, ensuring strict adherence to SA legislation, including the Insurance Act, FAIS, FICA, POPIA, PPR, TCF, and Prudential Standards.

You will deliver on a Board-approved annual monitoring plan, harness the power of the Exclaim Risk and Compliance Software, and collaborate closely with stakeholders to manage compliance risks effectively.

Be part of a company where compliance is treated as a strategic priority rather than a box-ticking exercise. You will work alongside a collaborative, high-integrity team that values professionalism, ethics, and adaptability, while playing a key role in shaping our approach to compliance monitoring in a regulated, fast-paced industry.

Duties :

1. Conduct compliance monitoring and risk-based assessments.
2. Oversee regulatory compliance across internal teams and third-party providers.
3. Manage and monitor Binder Holders and Intermediaries.
4. Develop and implement Compliance Risk Management Plans (CRMPs).
5. Prepare clear compliance reports and engage with regulators.
6. Administer and optimise the Exclaim Risk and Compliance Software.
7. Drive training and awareness initiatives.
8. Promote Treating Customers Fairly (TCF) and uphold market conduct standards.

Job Experience & Skills Required :

Qualifications :

• Matric (Garde 12)
• RE1 & RE5 (Compliance certification such as CPrac(SA) advantageous)

Experience :

• Minimum of 3 years compliance monitoring experience in insurance / financial services, with proven oversight of Intermediaries, Binder Holders, or Outsourced Providers.
• Proficient in Exclaim or similar compliance software and MS Office Suite.
• Deep understanding of SA insurance legislation and global compliance standards.

Skills & Competencies :

• High ethical standards, integrity, and professionalism.
• Attention to detail with a commitment to accuracy.
• Proactive, solution-oriented mindset.
• Independence and objectivity in assessments.
• Collaborative team player with a strong customer service orientation.
• Adaptability and willingness to embrace ongoing learning.
• Accountability and ownership of responsibilities.

This job posting is active and currently accepting applications. If you do not receive a response within two weeks, please consider your application unsuccessful. Your profile will be kept on our database for any future suitable roles.

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate Education qualifications, has the following vacancy available: Academic Monitoring Officer.

Core Purpose

The Academic Monitoring Officer is responsible for coordinating, managing, and providing support to the Monitoring and Evaluation Department and the institution at all levels to ensure that all internal compliance related to accreditation is aligned to higher education regulatory requirements and any other relevant regulations.

Core Functions

The successful appointee will be responsible for delivering on important accreditation and quality assurance projects, including but not limited to:

• Assume responsibility to coordinate all compliance and regulatory tasks.
• Facilitate the collating, compiling, and submitting the DHET Annual Report in adherence to the guidelines provided by the DHET.
• Ensure that verification of SAQA records and overseeing NLRD uploads to the HEQCIS according to the standardized template issued.
• Review and submit the HEQC accreditation applications and the SAQA and DHET applications in accordance with the criteria specified by each regulatory body.
• Review and submit accreditation applications to the relevant professional bodies as determined by the appropriate committees.
• Evaluate and upload approved HEQC reaccreditation applications for the DHET re-registration cycles and oversee the process by which the programmes were reviewed.
• Monitor, evaluate, and coordinate the implementation of all regulatory requirements and conduct an annual internal institutional regulatory compliance review.
• Attend appropriate meetings, conferences, or workshops held by regulatory bodies.
• Coordinate the provision of timely responses and resolutions.
• Coordinate the collating, compiling, and submitting institutional accreditation applications for regions.
• Review regional report submissions in accordance with internal and external quality assurance requirements.
• Conduct site visits to facilitate quality improvement and training with the regional staff.
• Liaise with regulatory/accreditation body to establish site visit date and requirements inclusive of accommodation/entertainment for the panel.
• Consult with the appropriate stakeholders to develop detailed project plans related to the site visit, including the collation, review, and editing of site visit documentation; logistics planning as well as execution of the site visit itself.
• Manage collection and analysis of information and check that the data is accurate, and that the requirements of the appropriate regulatory body are being met.
• Distill information from a range of sources into a coherent picture that fits with the strategic plan of the institution.
• Research information and evidence not currently available within the Institution, to benchmark against competitors.
• Prepare the panel base room with all site visit documents and equipment requirements.

• Monitor the implementation of the Quality Management System.
• Conduct training for staff regarding the OAMS and the relevant expectations.
• Monitor the implementation of the academic and operational calendar and adherence to deadlines.
• Monitor committee activities and implementation of resolutions.
• Ensure that correct and current documents are maintained on the OAMS.
• Facilitate the submission of quality documents required from departments.
• Monitor the implementation of planned quality improvement initiatives.
• Facilitate the cascading of OAMS to all departments.

• Facilitate the implementation of the QAF/IQF transition to QAP.
• Provide ongoing training for Monitoring and Evaluation staff.
• Monitor the processes by which policies and standard operating procedures across the institution are approved and communicated for implementation.
• Participate in reviewing institutional documents including but not limited to policies, procedures, website content, and other materials for stakeholder consumption.
• Monitor the implementation of the QAP.
• Guide quality assurance activities in the regions.
• Review regional report submissions in accordance with internal and external quality assurance requirements.
• Conduct site visits to facilitate quality improvement and training with the regional staff.

• Demonstrable experience in developing frameworks, plans, and implementing systems and tools to support activities.
• Develop and disseminate quality assurance tools and processes that are fit for purpose.
• Demonstrable experience in coordinating with multiple stakeholders for data collection, data verification, reporting, and dissemination.
• Demonstrable experience in data analysis, data visualization, and report writing.
• Monitor the quality cycle of the measurement tools such as surveys and questionnaires in the institution.
• Track and report on progress against set implementation plans and deliverables.
• Develop and/or review the self-evaluation reports and present them to pertinent committees.
• After receiving the review reports, collaborate with relevant departments to address recommendations and facilitate the submission of improvement plans.
• Follow up on the implementation of these improvement plans and verify the mechanisms for monitoring them.
• Curriculum mapping and review.
• Understanding of assessment strategy development/Bloom's Taxonomy and other research.
• Understanding of Teaching and Learning.

• Postgraduate Diploma in Higher Education Management or equivalent.

• Five years’ experience in Higher Education accreditation and compliance.

• Impeccable English verbal and written skills.
• Demonstrate a thorough understanding of the South African Higher Education landscape.
• Organizational and coordination skills.
• Data analysis and interpretation skills.
• Communication skills, both verbal and written.
• Advanced working knowledge of technology tools such as Excel, Word, PowerPoint, and Outlook.
• Integral knowledge of the higher education framework and relevant legislative requirements both locally and in the regions.

Our client requires the services of a Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office rotation.

• Amazing brand with cutting-edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

EXPERIENCE: 8-10 Years related working experience.

COMMENCEMENT: As soon as possible

ROLE:

Be part of a global team responsible for the development and operation of the GROUP Digital Workspace that includes the product Virtual Device (VDI).

Our Product vision: We provide virtual desktops and apps within 10 minutes to our customers worldwide.

The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and external partners.

This product, as part of the Digital Workspace, offers a complex platform which allows the scaling of high-performance virtual desktops and apps. Our service delivery is for all company processes within the Group.

Be involved in the maintenance and operation of a global GROUP Digital Workspace infrastructure for virtual devices.

• Be a maintenance and operations focused team member for our cloud and on premises VDI platforms.
• Make sure that the infrastructure for VDI platforms run smoothly.
• Actively work on constantly improving operational excellence including automation and proactive monitoring approaches.
• Collaborate with an international product team, external providers, vendors and end-users.
• Treat security as a first-class citizen.
• Work closely with stakeholders, development teams in constantly improving our VDI platforms stability and availability.
• Work with other IT teams on integration of new features and components.

Main function:

• Be responsible for the operations and standardization of the GROUP enterprise VDI infrastructure, platform and desktop components.
• Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams.
• Continuously work on improving the operational stability.
• Work on automation of platform operations, troubleshooting and maintenance topics.
• Install, configure, maintain and deploy virtual Apps and desktop images.
• Installation, Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession.
• Installation, Configuration, and maintenance of Published Application presentation layer (e.g., XenApp & Citrix Workspace).
• Application and Server hardening (e.g., Ivanti).
• Work with Application Monitoring tools.

QUALIFICATIONS/EXPERIENCE

• South African citizens/residents are preferred.
• A university degree in a relevant field of study (e.g., computer science, engineering, sciences, etc.) or a comparable qualification.
• 5+ years Operations experience with Citrix VDI and App stack.
• Experience with windows desktops and server support.
• Experience with Windows Terminal Server.
• Experience with software packaging and image creation.
• Experience with hardware and software lifecycle.
• Experience with ITIL processes (Problem, Incident, Change management).

ESSENTIAL SKILLS:

• Experience in VMWare Horizon Cloud preferably Next Gen.
• Knowledge of VMWare Workspace ONE Access and Unified Endpoint Management.
• Knowledge of Microsoft Intune.
• Knowledge in Scripting (Powershell).
• Experience in VMWare Intelligence.
• Experience in VMWare Freestyle.
• Experience in operation of Windows Servers (higher than 2016).
• Experience in Windows Client (Windows 10 / 11) OS troubleshooting and patch management.

ADVANTAGEOUS TECHNICAL SKILLS

• Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services).
• Microsoft W365.
• Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon).
• Automated problem remediation.
• Machine learning (ML) for data analytics.
• Understand Rest API technology.

Our client requires the services of a Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office rotation.

• Amazing brand with cutting-edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

EXPERIENCE: 8-10 Years related working experience.

COMMENCEMENT: As soon as possible

ROLE:

Be part of a global team responsible for the development and operation of the GROUP Digital Workspace that includes the product Virtual Device (VDI).

Our Product vision: We provide virtual desktops and apps within 10 minutes to our customers worldwide.

The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and external partners.

This product, as part of the Digital Workspace, offers a complex platform which allows the scaling of high-performance virtual desktops and apps. Our service delivery is for all company processes within the Group.

Be involved in the maintenance and operation of a global GROUP Digital Workspace infrastructure for virtual devices.

• Be a maintenance and operations focused team member for our cloud and on premises VDI platforms.
• Make sure that the infrastructure for VDI platforms run smoothly.
• Actively work on constantly improving operational excellence including automation and proactive monitoring approaches.
• Collaborate with an international product team, external providers, vendors and end-users.
• Treat security as a first-class citizen.
• Work closely with stakeholders, development teams in constantly improving our VDI platforms stability and availability.
• Work with other IT teams on integration of new features and components.

Main function:

• Be responsible for the operations and standardization of the GROUP enterprise VDI infrastructure, platform and desktop components.
• Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams.
• Continuously work on improving the operational stability.
• Work on automation of platform operations, troubleshooting and maintenance topics.
• Install, configure, maintain and deploy virtual Apps and desktop images.
• Installation, Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession.
• Installation, Configuration, and maintenance of Published Application presentation layer (e.g., XenApp & Citrix Workspace).
• Application and Server hardening (e.g., Ivanti).
• Work with Application Monitoring tools.

QUALIFICATIONS/EXPERIENCE

• South African citizens/residents are preferred.
• A university degree in a relevant field of study (e.g., computer science, engineering, sciences, etc.) or a comparable qualification.
• 5+ years Operations experience with Citrix VDI and App stack.
• Experience with windows desktops and server support.
• Experience with Windows Terminal Server.
• Experience with software packaging and image creation.
• Experience with hardware and software lifecycle.
• Experience with ITIL processes (Problem, Incident, Change management).

ESSENTIAL SKILLS:

• Experience in VMWare Horizon Cloud preferably Next Gen.
• Knowledge of VMWare Workspace ONE Access and Unified Endpoint Management.
• Knowledge of Microsoft Intune.
• Knowledge in Scripting (Powershell).
• Experience in VMWare Intelligence.
• Experience in VMWare Freestyle.
• Experience in operation of Windows Servers (higher than 2016).
• Experience in Windows Client (Windows 10 / 11) OS troubleshooting and patch management.

ADVANTAGEOUS TECHNICAL SKILLS

• Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services).
• Microsoft W365.
• Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon).
• Automated problem remediation.
• Machine learning (ML) for data analytics.
• Understand Rest API technology.

• Matric
• IT Degree/Diploma or relevant Qualification
• ITIL Foundation
• Monitoring tool experience in Opmanager and Site 24 
• CCNA, MCSE , ManagEngine Products
• Experience with Network Management and Infrastructure support
• Network support LAN/WAN, WIFI Expertise
• +5 years team management experience 

• Ensure best practices per device are set across all clients
• Dependency mappings are done correctly
• Taking ownership of the monitoring environment
• Wan/LAN latency monitoring
• Daily tasks and routines
• Certificate application on central server and probes
• Advise on where improvements can be made and assist with thismaan
• Best-known procedures / call logging, escalations
• Guidance and advice on APPMAN and Site 24/7
• Manage security solutions, for all monitoring tools
• Ensure monitoring standards are by Customer Policy
• Maintain all Customers monitoring tools daily
• Administer and maintain monitoring rules and alerts
• Manage all monitoring for network hardware and equipment, routers, switches, and other Network Devices, infrastructure, servers, applications, and websites
• Ensure reliable network connectivity the networks are monitored
• Monitor all monitored devices and applications performance
• Perform capacity monitoring of all systems for customers
• Real-time monitoring and analysis of all alerts
• Threshold-based monitoring for capacity and performance monitoring
• Monitor hardware failures and backups
• Ensure effective backups of configurations for monitored systems
• Create priority incidents, make follow-ups, and communicate the status to affected users

You will conduct sampling to ensure the Company adheres to its Policies, Procedures & Controls with the use of the Compliance Monitoring Program & Periodic reviews.

Key Duties and Responsibilities:

• Ensuring that clients due diligence is collected to the appropriate standard in line with our internal policies and procedures.
• Conduct Periodic Reviews, record any deficiencies and generate action points for remediation.
• Conduct client screening using our screening system and open-source searches.
• Monitor and analyse the results of the automated ongoing screening system and conducting research on relevant parties where potential adverse matches are identified.
• Conduct compliance monitoring in accordance with the compliance monitoring programme, to ensure compliance with all regulatory requirements and AML/CFT/CPF, record deficiencies and generate remediating action points.
• Assist in the development, implementation and continuous improvement of internal policies and procedures to ensure operational efficiency and compliance.
• Assist in the development and delivery of training materials for staff members on compliance topics.
• Assist in providing day to day support/guidance to the staff as required in respect of compliance and AML/CFT/CPF matters.
• Participate in training sessions to increase your knowledge and understanding of the regulatory environment.
• Complete any other duties as and when required to drive business success.
• Assisting with the project management of new initiatives.
• Adopt and reflect company values.

Competencies

• Experience of working in a compliance environment.
• An ability to articulate complex issues in a clear and concise manner.
• An aptitude for problem solving.
• A methodical approach to tasks with a strong focus on attention to detail.
• Experience in collating and summarising data.
• Excellent organisational skills; prioritising, achieving deadlines.
• Consistently work at the standard required by the team and business.
• A willing and flexible attitude to working hours to support team and business needs, as required.