114 IT Implementation jobs in South Africa

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Software Implementation Consultant (SaaS)

We're seeking an experienced, enthusiastic, and driven Software Implementation Consultant to join our team. This role is ideal for an organized communicator and collaborative problem-solver with strong project management skills, a talent for understanding complex business requirements, and the ability to anticipate client needs. The ideal candidate is a self-starter who takes initiative, seeks out tasks, and follows through to completion. You will play a key role in delivering successful implementations for our spend management software.

Responsibilities:

• Maintain a strong working knowledge of our SaaS spend management software and related accounting systems in a consultative role for clients.
• Lead client implementations of our cloud-based software solutions.
• Evaluate client needs and business processes to recommend best-fit solutions.
• Develop project requirements, timelines, and schedules.
• Provide a wide range of customer-facing implementation, training, and support services.
• Contribute to improving team processes, documentation, and procedures.
• Ensure quality control for software products and deliverables.
• Travel to client sites as needed.

Requirements:

• Minimum of 3 years of experience as an Application Specialist, Software Developer, Accounting System Consultant, IT Consultant, or Project Manager working with business software.
• Bachelor's degree in computer science, Business, or a related field.
• Strong IT, web, and software aptitude, comfortable working with SaaS/cloud-based systems and technology.
• Knowledge of accounting, procurement, and ERP systems.
• Excellent written and verbal communication skills.
• Strong analytical and critical thinking abilities.

About the Opportunity

Our client,
one of South Africa's leading insurers
, is seeking experienced
Implementation Engineers
to join their system transformation team. This is an exciting
contract-to-hire opportunity
where you'll play a key role in the implementation and configuration of cutting-edge
insurance policy administration systems (PAS)
.

You'll collaborate with business analysts, product owners, and developers to ensure the successful deployment and maintenance of mission-critical insurance systems that support the company's core operations.

Key Responsibilities

• Configure and customize insurance products (covers, clauses, underwriting rules) within systems such as
  Sapiens IDIT
  ,
  Guidewire
  ,
  Duck Creek
  , or
  TIAL
  .
• Manage workflows, document templates, and integration setups to ensure smooth end-to-end processes.
• Perform GL mapping, define business rules, and configure payment plans and dunning actions.
• Collaborate closely with business and QA teams to conduct unit testing and support release activities.
• Analyze and resolve configuration-related defects during testing and post-implementation.

Requirements

• Bachelor's degree in IT, Computer Science, or an Insurance-related field.
• 3–6 years of experience in
  insurance systems implementation or configuration
  .
• Experience with one or more PAS platforms:
  Sapiens IDIT
  ,
  Guidewire
  ,
  Duck Creek
  ,
  TIAL
  , or similar.
• Familiarity with
  REST/SOAP APIs
  ,
  SQL
  ,
  XML/JSON
  , and workflow builders.
• Strong understanding of
  short-term insurance products
  and regulatory frameworks (FSCA, POPIA).
• Excellent communication and stakeholder engagement skills.

Who are we?

Outsized is a curated platform for professional freelancers and independent consultants – all tailored to the needs of the financial services sector in Asia, Africa, and the Middle East. We support insurers, banks, financial inclusion organizations, as well as management consulting firms in the finance space. We help them find the best freelancers and independent consultants from our leading growth markets-focused ecosystem of curated expertise.

Full time, Hybrid

Job location: Johannesburg, South Africa

Domain: Insurance

3–6 years in insurance tech implementation or systems integration

Experience with platforms like Guidewire, Duck Creek, Tial, Sapiens or proprietary insurer systems; REST/SOAP APIs; SQL; XML/JSON |

Required Knowledge and Skills

·   Deep understanding of short-term insurance products (motor, property, liability, commercial lines)

· Familiarity with FSCA, POPIA, and insurance compliance frameworks

· Strong communication, stakeholder management, and analytical thinking

· Good conceptual, analytical, mathematical skills

· Strong techno-functional orientation, with understanding of IT Landscape, Object Orientation, multi-tier Application, Database Design & the readiness to understand business processes, interesting calculations, SQL queries

· Ability to match between customer functional requirements and application system functionalities

· Good verbal and written communication skills

· Good learner and self-starter, and a team player, ready for the next challenge - wherever it may be

Please share your updated resume to

Job Description

Hello Future Implementation Manager

Welcome to Direct Axis, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

To facilitate the successful implementation and change management of new initiatives and projects and support business on implemented initiatives and projects until fully operationalised and handed over.

Are you someone who can:

• Prevent wastage and continuously identify process improvements to contain and reduce costs.

• Foster collaborative relationships within FNB/Direct Axis and across the FirstRand Group.

• Participate in development activities that support personal and team growth.

• Generate new insights and apply innovative solutions to drive organisational improvement.

• Enhance business performance through the effective execution of strategic projects.

• Compile progress reports to guide informed business decision-making.

• Ensure compliance with legislative, audit, and process requirements.

• Plan and implement value-added process improvements aligned with operational strategy and objectives.

• Contribute to tactical strategy development and implement supporting operational plans.

• Provide subject matter expertise and thought leadership in relevant domains.

• Continuously improve service delivery processes to meet or exceed customer expectations.

• Build strong working relationships across teams and functions to enhance collaboration and innovation.

You will be an ideal candidate if you:

• Have a Bachelor of Commerce equivalent to NQF Level 7: Operations Management, Financial Management, Business Management or related field

• Honours in related field will be advantageous

• Have 4 to 5 years' experience in operations, preferable in a financial service or banking environment

You Will Have Access To

• Opportunities to network, collaborate and work across Segments and teams

• Challenging work environment

• Opportunities to innovate and add value to team, leadership and business effectiveness.

We Can Be a Match If You Are

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.

• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

• You are open to ongoing personal mastery & development.

Apply now if you are interested in taking the next step. We look forward to engaging with you

All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Are you interested to take the step? We look forward to engaging with you further. Apply now

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

11/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

We are looking for Implementation Engineers to join our team on a contract basis. The role focuses on the deployment, configuration, and support of insurance systems. You will work closely with business analysts and developers to ensure products, workflows, and integrations are set up correctly, tested, and maintained.

This role suits someone with a blend of technical know-how and insurance product knowledge, who enjoys problem-solving and engaging with business teams.

As an Implementation Engineer, you'll play a key role in setting up and maintaining insurance systems — configuring products, workflows, rules, and documents to match business requirements. You'll collaborate closely with business analysts and developers, ensuring smooth integration, accurate system behaviour, and successful go-live. It's a hands-on, problem-solving role that directly impacts how effectively the business delivers its insurance products and services.

Duties / Responsibilities:

• Configure and customise insurance products, workflows, and documents within the core system.
• Set up product parameters (e.g. covers, underwriting rules, clauses).
• Manage system security (roles, permissions, and hierarchies).
• Configure workflows, escalations, and document templates.
• Set up financial mappings (payment plans, GL codes, dunning steps).
• Maintain system reference data and business rules.
• Support integrations (APIs, data uploads, external services).
• Conduct unit testing and promote configurations through environments (Dev → SIT).
• Analyse system defects and provide resolutions.
• Collaborate with BAs on system setup workbooks and business requirements.
• Work within release cycles, ensuring quality and compliance.

Qualifications & Experience

• Bachelor's degree in IT, Computer Science, or related field.
• 3–6 years' experience in insurance systems implementation or systems integration.
• Experience with platforms such as Sapiens, Guidewire, Duck Creek, Tial, or similar.
• Hands-on experience with APIs (REST/SOAP), SQL, XML/JSON.

Knowledge & Skills

• Solid understanding of short-term insurance products (motor, property, liability, commercial).
• Familiarity with FSCA, POPIA, and compliance frameworks.
• Strong communication and stakeholder management skills.
• Analytical thinker with problem-solving ability.
• Technical aptitude: application configuration, databases, business rules.
• Team player, fast learner, and comfortable in dynamic project environments.

Are you a dynamic, detail-oriented systems professional with a passion for insurance technology?

This role is central to ensuring the successful deployment, configuration, and ongoing maintenance of our core insurance platforms.

What You will do

• Configure and customize insurance products, workflows, and processes using 
  IDIT setup wizards

.
- Manage system roles, privileges, and organizational hierarchies.
- Create, update, and maintain document templates, payment plans, GL codes, dunning steps, loss events, and claims settings.
- Define and maintain system rules, parameters, and reference data.
- Collaborate closely with Business Analysts to implement solutions that align with business requirements.
- Conduct unit testing, manage promotions, and support the release process from development through SIT.
- Analyse setup-related defects and provide timely resolutions.

What You will need

• Bachelor's degree in 
  IT, Computer Science, or an Insurance-related field

or Information Systems degree
- 3–6 years' experience

in 
insurance

technology implementation or system integration.
- Hands-on experience with platforms like 
Sapiens, Guidewire, Duck Creek, Tial

or similar.
- Proficiency in 
REST/SOAP APIs, SQL, XML/JSON & Microsoft
- Strong knowledge of 
short-term insurance products

(motor, property, liability, commercial).
- Familiarity with 
FSCA, POPIA, and insurance compliance frameworks

.
- Excellent problem-solving, analytical, and communication skills.

Contract Duration: 12 months

We're Hiring: Implementation Engineer

Location:
Onsite (South Africa)

Industry:
Insurance

Duration:
Permanent

We are seeking a skilled
Implementation Engineer
to join our team. The successful candidate will be responsible for the deployment, configuration, and ongoing maintenance of complex insurance systems. You will collaborate closely with business analysts and technical teams to ensure smooth integration, efficient system setup, and continuous improvement to drive operational excellence and enhance customer satisfaction.

Key Responsibilities

System Customization & Configuration

• Customize system functionality to support insurance products and workflows.
• Use IDIT Product Designer/Manager to create/update products (Covers, Underwriting, Clauses, Parameters).
• Configure security roles, privileges, and organizational hierarchy.
• Define and update workflows, events, tasks, queues, and escalation levels.
• Design and maintain document templates via IDIT Document Manager and Sapiens Docs.

Business Process Setup

• Configure payment plans, GL codes, mappings, and non-payment (dunning) steps.
• Add/update damage codes, reserves, payment templates, and loss event agendas.
• Maintain and populate reference tables via Setup Builder, including bulk uploads.
• Define/update business rules using IDIT Rule Editor, data dictionaries, and coefficients.
• Adjust system parameters (Product Version and Application) to meet business needs.

Collaboration & Testing

• Work closely with Business Analysts and understand IDIT setup workbooks.
• Maintain and update setup workbooks as required.
• Create and configure agreement types (e.g., Agent Commission Agreements).
• Perform unit testing prior to handover to testing teams.

Release & Promotion Management

• Use IDIT's Promotion Manager tool to create/manage promotions and commit changes.
• Support release processes from Dev to SIT environments using CI pipelines.
• Analyse and resolve setup-related defects.

Required Qualifications

• Bachelor's degree in IT, Computer Science, or an Insurance-related field.

Required Experience

• 3–6 years' experience in insurance tech implementation or systems integration.
• Hands-on experience with insurance platforms (e.g., Guidewire, Duck Creek, Tial, Sapiens, or proprietary systems).
• Experience with REST/SOAP APIs, SQL, XML/JSON.

Required Knowledge & Skills

• Strong knowledge of short-term insurance products (motor, property, liability, commercial lines).
• Familiarity with FSCA, POPIA, and insurance compliance frameworks.
• Excellent communication and stakeholder management skills.
• Strong analytical, conceptual, and mathematical skills.
• Techno-functional orientation with knowledge of IT landscapes, object orientation, multi-tier applications, and database design.
• Ability to align customer requirements with system functionalities.
• A self-starter and team player with strong problem-solving abilities.

To manage client system integrations and channel onboarding for transaction processing in a manner that contributes to client relationship, solution sustainability and improved efficiencies. The role supports internal and external clients to define requirements, determine workflows, documents, and procedures to verify proper product usage and guide them through the set-up process for given product(s).

Macro environment

• Understand key competitors, global trends, industry dynamics, and key macro environmental forces to analyze and identify channel integration opportunities and threats in the allocated client environment,
• Analyze and adapt new strategies to react to changing business trends. Business alignment
• Understand the business value chain and actively formulate and prioritize plans to develop and enhance current Channel enablement offerings. This includes determining the business case and feasibility,
• Study and understand market trends and its effects. Client
• Understand and stay close to the needs, wants, views of allocated clients, Manage client requirements and expectations to ensure that implemented solutions are bespoke to the client environment but aligned to company standards. This includes the sharing of information and technical requirements so that the client is fully appraised of what would be required to transition the environment,
• Manage the technical implementation process for new clients and for existing clients taking up new products,
• Train clients so that they can self-assist where relevant for onboarding and processing of transactions.

Service development and implementation

• Understand key competitors, global trends and industry dynamics and key macro environmental forces to analyze and identify integration opportunities and threats in the allocated client environment,
• Understand the business value chain and actively formulate and priorities plans to develop and enhance current Channel enablement offerings. This includes determining the business case and feasibility
• Manage client requirements and expectations to ensure that implementation solutions are bespoke to the client environment but align to company standards. This includes the sharing of technical information requirements so that the client is fully appraised of what would be required to transition the environment,
• Liaison with Transactional Portfolio Managers/Digital Portfolio Managers allocated to the account with a view to gaining new business,
• Optimization, acquisition, and retention of client base by building strong collaborations with internal stakeholders
• Identifying and providing recommendations for channel/product enhancements.

Required Qualification

Relevant Diploma/Degree AND/OR relevant experience in a same/similar context

How you'll role

As a SaaS Implementation Specialist, you will spearhead the rollout of solutions for a diverse clientele. This client-facing role demands exceptional problem-solving and communication abilities as you design workflows, conduct training, and oversee the effective adoption of solutions. You're at the forefront of our operations, ensuring client needs are met with innovative workflow designs and seamless execution.

What you'll do

• Lead client discovery calls to identify key needs and process challenges.
• Design and implement streamlined workflows in and
• Build, configure, and customize boards, dashboards, and automations.
• Conduct training sessions using Loom, Fireflies, and live interactive platforms.
• Ensure delivery within set timelines and scope, maintaining high-quality standards.
• Continuously enhance skills and knowledge about and related SaaS solutions.
• Regularly update project progress and status with clients.

What you'll need

• 2–4 years of experience in SaaS implementation or consultancy roles.
• Proficiency in using , with certifications seen as an advantage.
• Experience with workflow automation tools like
• Comfortable conducting client-facing sessions and managing stakeholders.
• Ability to analyze and structure communication effectively.
• Preferred experience with Python, PostgreSQL, and JavaScript for advanced solutions.