274 IT Helpdesk jobs in South Africa

Tsebo Facilities Solutions is looking for a Helpdesk Agent who will be responsible to provide exceptional customer service, efficient data capturing skills, manage work orders across multiple applications, and ensure timely resolution of client queries and issues, while maintaining accurate records and reports throughout the entire work order lifecycle.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Operational Delivery:

Create and manage work orders across multiple platforms, respond to client queries and issues, and ensure timely resolution of all requests. Follow up on all outstanding requests in a timely manner and escalate issues as necessary. Accurately maintain all reports and tracking matrices.

Customer Focus:

• Collaborate with teams to cultivate and sustain a customer-centric approach to activities, focusing on those that significantly enhance customer lifetime value.
• Communicate promptly and professionally with clients via all communication streams to deliver and process information in response to inquiries, concerns, and requests regarding products and services.
• Stay informed about business objectives within the operational environment.
• Offer guidance on general changes and compliance within the workplace management framework as needed.
• Engage with processes and procedures in a manner that improves operational efficiencies and performance.
• Address and resolve all customer inquiries promptly or escalate them when necessary.
• Ensure timely follow-up and follow-through on all inquiries.
• Manage conflicts effectively.

Work Order Management Process

• All phone calls must be answered within 20 seconds.
• All email correspondence should be responded to within 30 minutes.
• Ensure that all requests are logged meticulously on the relevant systems.
• Record the details of the caller accurately.
• Document the specifics of the fault.
• Prompt client to find accurate and detailed location information.
• Categorize the requests appropriately.
• Prioritize requests as needed in accordance with the priority matrix.
• Dispatch work orders to correct supplier/ department/ relevant personnel.
• Include and update all relevant details and comments regarding the request.
• Evaluate and handle quotes following established business protocols; Assess and manage all incoming and outgoing quotes in line with standard business practices. Confirm that all quotes are precise, comprehensive, and adhere to company policies and client specifications.
• Diligently scrutinize each quotation to detect and rectify any mistakes, inconsistencies, or discrepancies. Focus especially on possible duplications and ensure that all information is current and accurate.
• Close requests accurately when required, ensuring the relevant criteria has been met.
• Confirm the priority of the logged request and communicate this to the requestor and relevant departments.
• Strictly monitor all requests in accordance with the Service Level Agreement (SLA).

Caller Response and Follow-Up

• Respond to callers within the established response time.
• Provide follow-up and feedback regarding job progress.
• Caller Interaction
• Answer and respond to all calls courteously and in a friendly manner.

• Address challenging callers with respect and diplomacy.

• Escalate difficult callers to the appropriate Manager when required.

Data management and Reporting:

• Ensure the timely preparation of all ad-hoc, daily, weekly and monthly reports for submission to relevant stakeholders.
• Accurately update and maintain all pertinent records.
• Compile and generate reports and statistics as and when required.
• Ensure accurate and efficient data capturing across multiple application platforms, and maintain up-to-date records daily.

Code of Conduct:

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
• Take responsibility for one's own performance.
• Promote TFS's & Hwawei's image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFS's Safety, Health, Environmental and Quality (SHEQ) Management System's Policies & Procedures as applicable to this position.
• Ensure TFS ethical values are adhered to

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work under pressure and meet deadlines
• MS Office Suite - Intermediate Excel skills
• Knowledge of helpdesk software and work order management systems
• A good understanding of the FM environment.
• Excellent client rapport.
• Excellent listening skills.
• Excellent writing skills (spelling and grammar).
• Ability to accurately translate a verbal conversation into writing.
• Ability to deal with irate customers.
• Good time management.
• Proficiency in English; knowledge of additional languages is a plus.
• Exceptional phone call and email etiquettes.
• Efficient and accurate data capturing skills.
• Handle and resolve queries timeously.
• Offer "one stop shop" experience to the client.
• Emotional intelligence and ability to work with colleagues who have different ways of behaving and interacting
• Resilience and ability to cope with setbacks
• Ability to work independently and maintain confidentiality
• Self-disciplined, motivated, and energetic with an exemplary work ethos
• Enjoys working in a rigid time bound environment.
• A customer-oriented and professional attitude.
• An outgoing personality.
• Outstanding communication abilities.
• Hospitality and customer centric focus.
• Capability to interact with both internal and external customers at all levels.
• Attention to detail with a methodical and structural approach
• Ability to multitask effectively.
• Results focused
• Ability to follow established procedures.
• Ability to work under pressure.
• Project a professional and competent image at all times when on duty
• Ability to resolve conflict
• Ability to work under pressure
• Ability to deliver high quality customer service consistently

• Grade 12 (non-negotiable).
• Computer literacy.
• Minimum 3 years' experience in a call centre/helpdesk or customer service environment and the facilities environment.

Listing reference:

Listing status: Online

Apply by: 8 October 2025

Position summary

Industry: Wholesale & Retail Trade

Job category: Office Support

Location: Cape Town

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role will be based in Woodstock, Cape Town and will report to the Helpdesk Supervisor

Job description

Job Purpose:

To receive incoming calls to the helpdesk and log all calls accurately and professionally. To allocate calls to the correct department and ensure that the callis executed followed up if required and closed on completion. Maintain communication between the helpdesk and the caller. Ensure the caller is satisfiedwith the action taken and services received from the department responsible for executing the call. Ensure all store queries are effectively resolvedtimeously.

Job Objectives:

• Ensure that systems are maintained, input is done accurately with all relevant information required to complete the task, at a high level standard.
• Work & Call quality assessments by means of quality and assurance processes.
• Follow up and provide feedback on calls logged to ensure that the service is being delivered according to SLA's in place
• Liaison with Suppliers regarding Accounts Payable Follow-ups to ensure service continuity.
• Provide reports and feedback to the Helpdesk Supervisor on all follow-ups and calls to be able to manage call lists effectively
• Ensure that all completed work is closed on 4me.
• Report issues and problems to the Help Desk Supervisor.
• Investigation of AWOL orders created by Accounts Payable.
• All afterhours calls to be managed and escalated efficiently
• The after-hours calls will be managed according to a schedule drawn up by the help desk supervisor. Each Helpdesk operator will be allocated aweek to be on standby.
• All relevant information to be captured and updated on the tracker
• Ensure all Policy and Procedures as well as Standard as set out by Management are adhered to.
• Practice good work ethic and work as a team to achieve the targets set.

Minimum requirements

Qualifications and Experience:

• Matric
• 1 - 2 years related experience in similar environment
• Customer Service Experience

Skills, Abilities and Job Related Knowledge:

• Computer Literate
• Communication skills
• Administrative skills
• Problem identifying and solving

Essential Competencies:

• Goes out of way to understand the business needs and works with a long-term perspective in addressing service related concerns.
• The ability to establish and maintain effective relationships at all levels within and/or outside the organisation
• Establish clear priorities, define deadlines and action effectively.
• Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions, taking action that is consistent.
• Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures.
• Be resilient and able to think on your feet.
• Must be able to work under pressure
• Must be flexible and energetic
• Must be quick and efficient in dealing with problems
• Must be friendly, helpful and polite
• Must be honest, responsible and self-motivated
• Must be punctual and reliable
• Must be able to work independently
• Attention to detail
• Must be able to multi task

The purpose is to play a pivotal role in supporting and guiding our Members through their business journey for the Members to get a clear understanding of the business and the challenges/incentives/goals. The helpdesk consultants assist Members with inquiries, provide coaching and mentoring, and empower them to achieve their goals, ultimately enabling them to progress to the next member level and positively impact the member experience by being positive and uplifting in all engagements with Members.

Competencies And Experience

• Proven success in developing and executing business strategies.
• Computer literate - intermediate
• Excellent communication and interpersonal skills.
• Strong coaching and mentoring abilities.
• Goal-oriented with a focus on achieving targets.
• Leading self before leading others.
• Developing Expertise, Adopting Practical Approaches
• Interacting with People, Establishing Rapport, Articulating Information, Empowering Individuals, Conveying Self-Confidence, Showing Composure, Embracing Change
• Understanding People, Team Working, Valuing Individuals
• Checking Things, Managing Tasks, Taking Action, Active Listening, Self-awareness.
• 2-3 years Network Marketing / Entrepreneurial experience / 2-3 years Business coach and mentor entrepreneurs to reach business goals experience / 2 - 3 years customer service experience / 2 - 3 years' experience in business development, sales, or related field.

Description Of Tasks

• Interacting successfully with new prospective Members and explaining the Business to them.
• Developing trust relationships with existing Members through understanding their needs and proposing solutions that will help them meet their business goals.
• Serve as the link of communication between Members and internal teams by resolving any problems faced by Members and deal with complaints to maintain trust.
• Respond to member inquiries promptly and professionally and provide accurate information about products, business processes, and promotions.
• Act as first point of contact and refer member inquiries and concerns to Aftersales to ensure successful resolution.
• Provide personalised coaching, mentoring and guidance to enhance Members skills to overcome challenges, and reach their business goals.
• Offer guidance and support to Members which fosters a positive and encouraging experience.
• Help Members navigate obstacles and setbacks to ensure resilience and continued progress.
• Align with the company's mission to improve the member experience and positively impact lives.
• Actively listen engage with Members to understand their needs and contribute to their personal and professional growth.
• Assist new Members in starting their business journey by providing comprehensive onboarding support to help them kickstart their entrepreneurial business.
• Educate members on the criteria of different ways of earning rewards, PVs, and bonuses. Assist them in meeting the requirements to enhance their income.
• Support members in achieving their targets and advancing to the next leadership level.
• Assist Members in developing strategies to increase sales in order to maximise business growth and earnings.
• Full understanding of the online system.
• Full understanding of the Business, Business Guide, and various challenges as they are presented to our Members.
• Record keeping of all interactions with Members on the system.
• Promote and educate Members on all new products developed.
• Respond to Members queries relating to products in a professional manner.

Ad-Hoc

• Work towards the overall goal of impacting the lives of Members positively.
• Develop strategies to help Members overcome challenges and achieve their business goals.
• Foster a culture of support and encouragement within the team.
• Provide personalised support and strategic guidance to Members to maximise their potential and drive overall growth of the Members.
• Continuous commitment to attend training and to enhance own business knowledge and skills to better serve the Members.
• Stay up to date on product knowledge, business strategies, and industry trends.

The duties listed above are not exhaustive of the role and must be used as a guideline. Should you not receive feedback within 2 weeks of applying please assume your application unsuccessful.

Note: This role is with Intellicomms, a Fedgroup partner company
We're looking for a reliable and experienced IT Helpdesk Support
(Dr Fix)
with strong ICT knowledge to support a key client on-site in Randburg. This is a hands-on role suited to someone slightly more senior, with solid skills in desktop support, networking, and server maintenance.

About The Role
Intellicomms is looking for a hands-on, knowledgeable, and reliable IT Helpdesk Support
(Dr Fix)
with strong ICT industry experience to provide on-site support to one of our key clients based in Parktown. This role is ideal for someone slightly more senior, with a solid background in desktop support, server maintenance, networking, and a broad understanding of ICT environments.

Key Responsibilities

• Provide on-site support for desktops, laptops, printers, and mobile devices
• Troubleshoot hardware and software issues in a Windows environment
• Assist with basic server management, monitoring, and patching
• Maintain and troubleshoot LAN/WAN infrastructure, wireless networks, and VPN configurations
• Provide support for Fortinet/Fortigate firewalls and other network-related issues
• Offer first-line support for Microsoft 365, Azure AD, and other cloud-based systems
• Monitor system performance and security alerts; escalate complex issues where needed
• Support ICT infrastructure planning and implementation for the client environment
• Log and manage support tickets accurately; follow through to resolution
• Liaise with third-party vendors and service providers for support and procurement
• Ensure high uptime, effective issue resolution, and excellent client service
• Document systems, procedures, and changes according to IT best practices

Minimum Requirements

• A+ and N+ certifications (essential)
• Security+ certification (advantageous)
• 3-5 years' experience in ICT support, ideally in an on-site or client-facing role
• Strong working knowledge of Fortinet/Fortigate technologies (essential)
• Proficiency in desktop support and basic server management
• Broad understanding of IT infrastructure, including networking, cloud services, cybersecurity, and end-user computing
• Strong problem-solving ability and ability to work independently under pressure
• Excellent communication skills with a customer-focused attitude

Advantageous

• Experience in Microsoft Server environments
• Familiarity with ITIL or other IT service management frameworks
• Knowledge of backup solutions, remote access, and structured cabling
• Experience supporting ICT compliance and security protocols

About This Role

The Senior Helpdesk Manager leads the unified Helpdesk (Service Desk, L1, L2, Monitoring) to deliver consistent, data-driven support across client accounts. It focuses on managing people, processes, and performance while driving upskilling initiatives and maintaining a Quality Management System for continuous improvement.

Key Responsibilities

People & Operations:

Ø Oversee service desk operations, including call volume monitoring, capacity planning, team leadership, and scheduling to ensure effective 24/7 support coverage.

Ø Manage performance, quality, and workforce processes while aligning support channels, driving efficiency, and coaching team leads for operational excellence.

Process & Governance:

Ø Manage and maintain key IT service governance areas, including the Service Catalogue, escalation policies, and Change Control processes.

Ø Lead Problem Management through trend analysis, root cause investigations, and implementation of preventative measures.

Monitoring & Communications:

Ø Own Zabbix alert matrix; maintain Serv1/Sev2 templates and comms timelines.

Ø Publish weekly and monthly reports, chair weekly OPS review.

Data & Improvement:

Ø Use data to set realistic FCR and capacity; adjust staffing/training accordingly.

Ø Maintain skills matrix; deliver the training plans

What You'll Need

Ø 5+ years' proven experience in helpdesk managerial level in Retail/Pharmacy environment

Ø Experience in a managing multi-functional team

Ø ITIL Foundation or equivalent (non-negotiable)

Ø Hands on exp. with at least 3 of: GK POS, eSocket, Unisolv/ Pharmacy systems, windows &

Ø Vendor management & escalation with clear SLAs

Ø Azure AD/Intune/MECM, Citrix, basic SQL, Position

Ø Excellent written/verbal communication skills

Position: Helpdesk Technician

Salary: R28,000 – R30,000 per month (depending on experience)

Hours: Full-time, 8:00 AM – 5:00 PM EST, Monday–Friday (≈ 3:00 PM – 12:00 AM South Africa time)

Location: Remote (US-based company, headquartered in North Carolina)

Why Join Us?

We're seeking a talented Remote Helpdesk Technician to support our clients. If you're passionate about IT support, thrive on solving problems, and enjoy working with international teams — this is for you.

What You'll Do

• Be the first line of support via phone, email, or chat
• Manage and resolve tickets in our helpdesk system
• Troubleshoot OS, business apps, networking, and printing issues
• Support and administer Microsoft 365
• Monitor systems and apply proactive fixes
• Escalate complex issues to senior engineers when needed
• Occasionally assist with project tasks (remote equipment setup/config)

What We're Looking For

• Solid understanding of operating systems, networking, and business apps
• Hands-on Microsoft 365 administration experience
• Strong troubleshooting skills and a customer-first mindset
• Ability to work EST hours and stay self-motivated in a remote role
• Quiet, professional home workspace suitable for client calls and focused work

Nice to Have

• Experience with helpdesk ticketing systems, RMM, or PSA tools
• Remote IT support experience
• IT certifications (Microsoft, CompTIA, ITIL, etc.)
• Prior experience at an MSP / IT support company

What You'll Get

• R28,000 – R30,000 per month (depending on experience)
• 10 days paid time off per year
• 100% remote work with a supportive, international team
• Clear growth opportunities in IT support

How to Apply

Send your CV and a short cover note to

Important:

• All certifications will be verified.
• All applicants are subject to a criminal background check.

Job Type: Full-time

Pay: R28 000,00 - R30 000,00 per month

Work Location: Remote

Purpose:

Provide timely and efficient support to the employees of the Firm on hardware, software, audio/visual events, and special IT-related requests.

Experience and Qualifications:

• Senior Certificate essential
• CompTIA A+ N+ essential
• 3-4 years with a good understanding of computer hardware and software (windows based operating systems and Microsoft Office applications).
• Good written and verbal communication skills
• Effective client service orientation
• Ability to communicate technical information to non-technical people.

Key Accountabilities:

User Support

• Monitor all incoming help desk calls
• Encourage all calls to be logged
• Attend to all calls timeously and professionally
• Escalate queries where necessary
• For escalated queries, keep the user updated on the progress

Prepare for audiovisual events

• Obtain details for the event
• Liaise with the user to determine any special requirement
• Set up the boardroom before the event
• Ensure equipment is fully functional
• Decommission room and collect equipment when the event is over

Repair and Maintain

• Conduct repairs timeously on both hardware and software
  • Log a call with the supplier if repairs cannot be done in-house.
• Supply loan equipment to users where appropriate.
• Ensure audio-visual facilities are in working order on a daily basis
• Maintain all IT equipment on a regular basis e.g. printers, fax machines, copiers

Data Center

• Ensure tape backups are done daily
• Ensure no warning alerts
• Ensure the server room environment is optimal

IT Projects

• Contribute to IT projects as required

Inventory

• Maintain adequate levels of IT stock. This includes both consumables and hardware
• Report hardware levels to the Help Desk Team Leader/IT Manager

User Moves

• Re-connect desktop/laptop, phone and printer
• Update systems where relevant

Install software for users

• Receive requests for software from the user
• Install software for the user
• Train user on how to use software

Relationship Building

• Develop and maintain relationships with levels of staff as a trusted IT resource.
• Maintain strong working relationships with and have open and transparent communication between all members of the IT team

Competencies:

• Analytical Thinking
• Client Focus
• Initiative
• Interactive communication
• Problem-solving
• Resilience
• Teamwork
• Using Information Technology
• Planning and Organizing

Bowmans is committed to achieving the objectives set in its transformation charter, and the targets in its employment equity plan. All recruitment decisions will be taken with due consideration being given to these objectives.

Nudle XR is looking for enthusiastic Helpdesk Support Analysts to be the first point of contact for clients and staff needing technical support. You'll be helping users troubleshoot issues with our AR/VR platforms and educational tools, ensuring smooth experiences for both teachers and learners. If you enjoy solving problems and supporting people, this role will give you the chance to grow in a dynamic and innovative environment.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing systems.
• Diagnose and resolve technical problems related to software, hardware, or connectivity.
• Escalate unresolved issues to higher-level support teams.
• Maintain detailed records of issues, resolutions, and customer interactions.
• Monitor system alerts and proactively address potential problems.
• Assist with account setup, system access, and password resets.
• Provide clear and empathetic communication to end users.

Requirements

• Diploma or degree in IT, Computer Science, or related field (or equivalent experience).
• Strong problem-solving and analytical skills.
• Good written and verbal communication abilities.
• Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk).
• Ability to work in a fast-paced, customer-focused environment.
• Team player with strong attention to detail.

Experience

• 1–2 years of experience in IT helpdesk or technical support.
• Experience with AR/VR or educational software support (advantageous).
• Prior customer-facing support experience is preferred.

Job Type: Temporary

Education:

• Bachelors (Preferred)

Work Location: In person

We're looking for an A-player Medical Virtual Assistant / Patient Help Desk Support specialist to join our Client's team in the US. In this role, you will support U.S.-based healthcare providers with essential administrative and billing functions, helping practices run smoothly while ensuring patients receive the best possible experience.

The ideal candidate will be detail-oriented, proactive, and highly skilled in healthcare administration tasks, with excellent communication skills and a commitment to accuracy, confidentiality, and compliance. This position is perfect for someone who thrives in a fast-paced environment, takes initiative, and consistently delivers top-quality results.

Responsibilities

• Manage patient communication with professionalism and compassion.
• Handle insurance verifications, authorizations, and claims processing.
• Process ERAs and EOBs with accuracy to support clean revenue cycles.
• Coordinate scheduling, referrals, and prescription follow-ups.
• Maintain strict HIPAA compliance and patient confidentiality.
• Proactively identify and resolve administrative or billing issues.
• Provide reliable support to healthcare providers, ensuring practice operations run efficiently.

Requirements and Qualifications

• 5+ years of experience in healthcare administration, billing, or related roles.
• Strong knowledge of U.S. healthcare insurance processes (verifications, authorizations, claims).
• Excellent written and verbal English communication skills.
• Proven ability to handle detail-oriented tasks with accuracy and consistency.
• High level of professionalism, integrity, and reliability.
• Comfortable working remotely with U.S. healthcare practices.

Tools

• Experience using healthcare tools and platforms, including, but not limited to:
• EMRs/EHRs (e.g., Sessions Health, AdvancedMD, Kareo, DrChrono, etc.)
• Insurance portals
• HIPAA-compliant communication tools

This is a full-time US timezone shift position, offering a rewarding career path with growth opportunities. Candidates will be required to successfully complete assessments prior to interviews. We provide one of the best compensation packages in the market with a USD-pegged salary, comprehensive family medical coverage, and performance-based bonuses.

Prestige OSS is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status. All employment decisions are made based on qualifications and business needs, promoting a diverse and inclusive workplace.