358 IT Expert jobs in South Africa

Main purpose of the job

To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experience.

Client Engagement

• Maximizes on client service operational performance through providing efficient first call resolution to client service issues.
• Improve client service experience, create engaged clients, and facilitate organic growth
• Manages tasks allocated through omni-channel platforms, which deals directly with clients and is the first point of contact.
• Participate in the communication with clients via omni-channel including telephone, mail, email, messaging app, and social media.
• Handle complex and escalated client service issues
• Leverage deep functional expertise in order to expand the client's use of existing products and to identify new products offerings
• Build/maintain rapid channel of communication to client in case of service-related issues and events
• Represent the "Voice of the Customer"
• Create a culture of Customer/Client Centricity
• Ensure adherence to standard operating procedures in all engagements.
• Ensure invoices have been captured and attached for any claims-related queries.
• Identify client needs and actively find solutions that will assist the client in having the best possible client experience.
• Educate clients on product offering and use methods that allow the business to resolve the queries as a first call resolution.
• Ensure follow up and follow through on all client queries
• Escalate queries, in line with standard operating procedures and ensure escalated queries have been addressed timeously.
• Identify any potential errors or obstacles that may arise which might impact client experience, and ensure this has been addressed and highlighted to Team Leader.
• Demonstrate the Oneplan Values and Culture in all engagements with both clients and internal stakeholders.
• Leverage team success to drive all initiatives and experiences with clients.
• Display leadership through your actions by accepting responsibility for daily deliverables and ensuring turnaround times are achieved.
• Maintain forward thinking and proactiveness by taking ownership of every interaction with the client and managing the clients queries from end-to-end to ensure a world class client service experience.
• Support cross functional work areas targeted to resolve issues raised by clients.
• Proactively gather client feedback to optimise client experience
• Drive digital omni-channel strategy, through improving the client's digital experience.
• Escalate unresolved issues to the appropriate internal teams

Quality, Consistency and Compliance

• Deliver quality service by providing efficient, quick, and friendly service to clients within agreed SLA.
• Respond to clients' issues timeously and swiftly, within escalation parameters to ensure consistency.
• Ensure adherence to standard operating procedures and demonstrate exceptional product knowledge in client engagements.
• Ensure adherence to all relevant legislation and regulations as set out by the Company, Regulatory Board and the Financial Services industry.

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication and collaboration across the organization
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with English and Afrikaans
• Fluent in Afrikaans (spoken and written)
• Undergraduate/Postgraduate qualification in related field advantageous
• Minimum of 3 – 5 years customer service and industry specific experience

Functional Competencies

• Literacy – Have excellent reading, writing and interpersonal skills
• Pc Literacy – In-depth knowledge of Word, excel, email and Internet
• Ability to respond according to TAT
• Client Relationship Management
• Maximise Service Performance
• Query Resolution
• Build & Develop Client Centric Capabilities
• Deliver on Client Expectations
• Knowledge Sharing
• Driving Excellence through Client Experience

Essential

• Evaluating Problems
• Investigate Issues
• Problem Solving
• Building Relationships
• Communicating Information
• Showing Resilience
• Adjusting to Change
• Giving Support
• Processing Details
• Structuring Tasks
• Driving Success
• Prioritise Client Experience

Behaviors

• Energy
• Passion
• Respect for others
• Honest and Fair
• Positive Attitude
• Client Focus
• Tenacity
• Achieves Results

Main purpose of the job

To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experience.

Client Engagement

• Maximizes on client service operational performance through providing efficient first call resolution to client service issues.
• Improve client service experience, create engaged clients, and facilitate organic growth
• Manages tasks allocated through omni-channel platforms, which deals directly with clients and is the first point of contact.
• Participate in the communication with clients via omni-channel including telephone, mail, email, messaging app, and social media.
• Handle complex and escalated client service issues
• Leverage deep functional expertise in order to expand the client's use of existing products and to identify new products offerings
• Build/maintain rapid channel of communication to client in case of service-related issues and events
• Represent the "Voice of the Customer"
• Create a culture of Customer/Client Centricity
• Ensure adherence to standard operating procedures in all engagements.
• Ensure invoices have been captured and attached for any claims-related queries.
• Identify client needs and actively find solutions that will assist the client in having the best possible client experience.
• Educate clients on product offering and use methods that allow the business to resolve the queries as a first call resolution.
• Ensure follow up and follow through on all client queries
• Escalate queries, in line with standard operating procedures and ensure escalated queries have been addressed timeously.
• Identify any potential errors or obstacles that may arise which might impact client experience, and ensure this has been addressed and highlighted to Team Leader.
• Demonstrate the Oneplan Values and Culture in all engagements with both clients and internal stakeholders.
• Leverage team success to drive all initiatives and experiences with clients.
• Display leadership through your actions by accepting responsibility for daily deliverables and ensuring turnaround times are achieved.
• Maintain forward thinking and proactiveness by taking ownership of every interaction with the client and managing the clients queries from end-to-end to ensure a world class client service experience.
• Support cross functional work areas targeted to resolve issues raised by clients.
• Proactively gather client feedback to optimise client experience
• Drive digital omni-channel strategy, through improving the client's digital experience.
• Escalate unresolved issues to the appropriate internal teams

Quality, Consistency and Compliance

• Deliver quality service by providing efficient, quick, and friendly service to clients within agreed SLA.
• Respond to clients' issues timeously and swiftly, within escalation parameters to ensure consistency.
• Ensure adherence to standard operating procedures and demonstrate exceptional product knowledge in client engagements.
• Ensure adherence to all relevant legislation and regulations as set out by the Company, Regulatory Board and the Financial Services industry.

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication and collaboration across the organization
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with English and a second language
• Undergraduate/Postgraduate qualification in related field advantageous
• Minimum of 3 – 5 years customer service and industry specific experience

Functional Competencies

• Literacy – Have excellent reading, writing and interpersonal skills
• Pc Literacy – In-depth knowledge of Word, excel, email and Internet
• Ability to respond according to TAT
• Client Relationship Management
• Maximise Service Performance
• Query Resolution
• Build & Develop Client Centric Capabilities
• Deliver on Client Expectations
• Knowledge Sharing
• Driving Excellence through Client Experience

Essential

• Evaluating Problems
• Investigate Issues
• Problem Solving
• Building Relationships
• Communicating Information
• Showing Resilience
• Adjusting to Change
• Giving Support
• Processing Details
• Structuring Tasks
• Driving Success
• Prioritise Client Experience

Behaviors

• Energy
• Passion
• Respect for others
• Honest and Fair
• Positive Attitude
• Client Focus
• Tenacity
• Achieves Results

Job description:

Job Summary

We are creating a new organization with the aim to put a well-defined and standardized global Customs & Import operating model in place across all relevant dimensions, from compliance, customer service, operational efficiency to leveraging free-trade agreements and customs costs.

We are now looking for a professional
Customs Expert
who will perform execution of continuous improvement for all processes associated with import /export and ensure end-to-end daily activities defined into Customs RACI and compliance with country rules and regulations. You will work directly with regional and local teams with operational/tactical customs activities (import and export flow) and provide stakeholders with customs and trade solutions.

The location for this position is
Pinetown, South Africa
and this is a permanent position.

What you will do

As Customs Expert, you will:

• Drive operational performance of import, export and transit activities
• Point of contact for internal/external parties to ensure compliance, answer queries and providing support in cross-border activities.
• Ensure end-to-end daily activities defined into Customs RACI and compliance with country rules and regulations
• Execution of continuous improvement for all processes associated with import /export and maintain control of all related and documented SOPs and working instructions
• Continuously monitor relevant Key Performance Indicators (KPIs) with partners to create visibility and to track their performance
• Streamline customs operations processes where possible aligned with local businesses needs
• Proactively avoid or mitigate any potential business continuity or economic risk related to Tetra Pak operational structure and its customs transactions, by leading self-assessments and audits, quantifying potential risks and implementing corrective actions.
• Ensure the correct Tariff classification of goods imported and exported, maintain an updated catalogue of materials, with its corresponding technical sheets, pictures and specifications required to support the Tariff classification.

Profile description:

We believe you have

• A bachelor's degree in international Trade or similar field
• At least 3-5 years of experience from working with Customs
• Experience in Customs Software or SAP is a plus
• Domain in the office package, mainly Excel
• Strong stakeholders' management skills
• Strong collaboration and conflict management skills
• An innovation mindset and a drive to find solutions and opportunities
• Fluent in English is a must

We offer:

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at

This job posting expires on
October 16.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Practice Area
BCG's Energy practice helps companies navigate an increasingly complex business climate. The practice covers the Oil & Gas and Power & Utilities sectors. We also have deep knowledge in Energy transition and Sustainability, Energy Trading and Risk Management and Energy Engineering and Services. Our projects typically apply BCG's core consulting skills in functional areas such as, digitalization, strategy, organisation or performance improvement, but in the distinctive environment of Energy. We also address projects that touch upon more operational or technical challenges, which we deliver through our expert consultants, occasionally partnering with external specialists. We work with the senior leaders of leading international and national oil companies, service providers, utilities, regulators and financial institutions. The Energy Practice has enjoyed rapid and sustained annual growth over several years, representing about 10% of BCG's global business volume. Worldwide over 300 Partners, Principals and Project Leaders focus in the Energy space, supported by a large group of Energy experienced and trained Consultants and Analysts, many with pre-BCG industry experience. We are well known for our long history of cutting-edge research and thought leadership. Consulting with BCG ensures you work on the biggest issues being tackled by senior management, with a wide variety of experiences across different clients, topics and geographies.

What You'll Do

• As an Expert Consultant (Refinery Capital Projects) at BCG, you'll will work with client investing in large capital projects and help them through the life cycle of the project, from the feasibility stage, Pre-FEED/FEED until final project execution.
• You will help shape the projects, provide technical input, reduce CAPEX, minimize risk and help manage key stakeholders like engineering companies. Your analytical foresight and drive will be pivotal in crafting innovative solutions and guiding clients through ground-breaking changes, ensuring project results go above and beyond.
• You will be a core member of our ENergy practice working alongside some of the world's top minds in the industry shaping the future of the Oil & Gas industry.
• You will collaborate on challenging projects with team members from many backgrounds, advising clients on a variety of topics
• Craft in-depth data analyses using advanced tools and techniques to drive sophisticated hypothesis generation.
• Thoughtfully communicate insights, steering decisions and overseeing change execution with clients and stakeholders.
• Lead key workstreams autonomously, ensuring alignment with project objectives and timelines.
• Travel as required by business needs to collaborate with clients on-site.

What You'll Bring

• 7 to 12 years of experience mainly in large-scale engineering projects (EPC & FEED) from engineering firms or refinery companies
• Demonstrated ability to work in teams on complex oil & gas projects by applying structured engineering analysis and cross-functional coordination to support decision-making across design, procurement, and execution stage
• Bachelor's, Honours, or Master's degree preferred and minimum 7 years of relevant industry experience
• Experience working in teams solving complex client problems through formulating research and/or analytical approaches involving quantitative analyses, conceptualization and communication of insights and recommendations
• Proven track record of successfully implementing business strategies.
• Superior analytical and problem-solving skills, with an unparalleled attention to detail.
• Proven ability in critical thinking and solution creation.
• Agility in shifting between various projects and teams.
• You articulate strategies and insights with precision, ensuring messages resonate with our global clients.
• Demonstrated leadership in diverse group settings and adaptability to evolving project landscapes.
• You will begin to develop specialized knowledge and manage significantly larger and more complex components of our projects

Career Development
We are committed to your growth. As an Expert Consultant, you'll receive training, coaching, and mentorship to further develop your skills and expertise. Tailored leadership trainings will prepare you to take the next step. At BCG you'll have the opportunity to explore new horizons and expand your potential.

Additional info

Join Us
Ready to take the next step in your consulting career? Apply now to become an Expert Consultant at BCG and join a vibrant community of forward-thinkers and change-makers. Be part of a team that thrives with challenge and collaboration, where your ideas are valued and your potential is limitless. Together, let's create solutions and make a lasting impact on businesses and society.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. Click here for more information on E-Verify.

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Practice Area
BCG's Energy practice helps companies navigate an increasingly complex business climate. The practice covers the Oil & Gas and Power & Utilities sectors. We also have deep knowledge in Energy transition and Sustainability, Energy Trading and Risk Management and Energy Engineering and Services. Our projects typically apply BCG's core consulting skills in functional areas such as, digitalization, strategy, organisation or performance improvement, but in the distinctive environment of Energy. We also address projects that touch upon more operational or technical challenges, which we deliver through our expert consultants, occasionally partnering with external specialists. We work with the senior leaders of leading international and national oil companies, service providers, utilities, regulators and financial institutions. The Energy Practice has enjoyed rapid and sustained annual growth over several years, representing about 10% of BCG's global business volume. Worldwide over 300 Partners, Principals and Project Leaders focus in the Energy space, supported by a large group of Energy experienced and trained Consultants and Analysts, many with pre-BCG industry experience. We are well known for our long history of cutting-edge research and thought leadership. Consulting with BCG ensures you work on the biggest issues being tackled by senior management, with a wide variety of experiences across different clients, topics and geographies.

What You'll Do

• As an Expert Consultant (Refinery Operations) at BCG, you'll work with refining and chemicals projects across topics like strategy, operations improvement, digital, etc.
• You will bring your expertise and know-how of the refining industry to help tailor our solutions and strategy and you will be part of solving some of our clients technical challenges.
• Your analytical foresight and drive will be pivotal in crafting innovative solutions and guiding clients through ground-breaking changes, ensuring project results go above and beyond.
• You will be a core member of our Energy practice working alongside some of the world's top minds in the industry shaping the future of the Oil & Gas industry.
• You will collaborate on challenging projects with team members from many backgrounds, advising clients on a variety of topics
• Craft in-depth data analyses using advanced tools and techniques to drive sophisticated hypothesis generation
• Thoughtfully communicate insights, steering decisions and overseeing change execution with clients and stakeholders.
• Lead key workstreams autonomously, ensuring alignment with project objectives and timelines
• Travel as required by business needs to collaborate with clients on-site.

Our Expert Consulting Track
The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting.

What You'll Bring

• 5 to 10 years of experience in the oil refinery operations, process or engineering within refinery companies
• Experience in challenging roles and assets, preferably in refinery operations roles such as Process Engineering, Operations Manager, Production Manager.
• Bachelor's or Master's degree preferred and minimum 5 years of relevant industry experience.
• Experience working in teams solving complex client problems through formulating research and/or analytical approaches involving quantitative analyses, conceptualisation and communication of insights and recommendations
• Proven track record of successfully implementing business strategies.
• Superior analytical and problem-solving skills, with an unparalleled attention to detail.
• Proven ability in critical thinking and solution creation.Agility in shifting between various projects and teams.
• You articulate strategies and insights with precision, ensuring messages resonate with our global clients.
• Demonstrated leadership in diverse group settings and adaptability to evolving project landscapes.
• You will begin to develop specialized knowledge and manage significantly larger and more complex components of our projects .

Career Development
We are committed to your growth. As an Expert Consultant, you'll receive training, coaching, and mentorship to further develop your skills and expertise. Tailored leadership trainings will prepare you to take the next step. At BCG you'll have the opportunity to explore new horizons and expand your potential.

Additional info

Join Us
Ready to take the next step in your consulting career? Apply now to become an Expert Consultant at BCG and join a vibrant community of forward-thinkers and change-makers. Be part of a team that thrives with challenge and collaboration, where your ideas are valued and your potential is limitless. Together, let's create solutions and make a lasting impact on businesses and society.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. Click here for more information on E-Verify.

Open up the world to those who want to see.
whakatuwhera te ao ki te hunga e hiahia ana ki te kite
Attention Travellers, Your Search for the Perfect Job Ends Here
Soon, you'll land a role where you're encouraged to share your passion for travel and open up the world for our customers. The atmosphere is warm, welcoming, and rewards the bold and brave. Leave your ego at the door and bring along your drive, determination, and resilience. You might hit some bumps along the way, but you'll have the full support of your team. So buckle up and read on… your next adventure awaits

At Flight Centre NZ, there's always something exciting happening. We help friends plan their first overseas experience, couples create their dream honeymoons, and families book unforgettable trips. It's all about turning dreams into reality.

Embarking on a career at Flight Centre is an exciting opportunity. You don't have to be a travel guru from the outset; what's crucial is your ability to dive into the world of research, organization, and connecting with people. Success at Flight Centre is about channelling your time and energy into the job while relishing the continuous journey of learning and growth. It's a path to a dynamic and fulfilling career you won't want to miss

About The Role. Mō Te Tūranga
How You'll Open Up the World for Our Customers

• Create Dream Itineraries: Build dream trips for your customers, creating lasting memories they'll share for years to come.
• Share Your Knowledge: Use your travel expertise to make perfect recommendations from a range of options including flights, accommodation, cruises, tours, insurance, and more.
• Roll Out the Red Carpet: Make your customers feel welcomed and valued through active listening, mutual respect, and a positive attitude.
• Trusted Advisor: Be someone your customers can trust and share their excitement with, showing them you take your business seriously but not yourself.

About You mo koe

• Travel Expert: You're the go-to person in your circle for travel recommendations, tips, and tricks.
• Innovative Thinker: You seek out new ways to build on your success and think outside the box to find the best travel solutions for your customers.
• Sales-focused: You believe hard work should be rewarded, so you're focused on achieving your KPIs and sales targets to get the incentives you deserve.
• Organised: You understand the importance of organisation and managing your time effectively to achieve the best results and stay on top of your work.
• Multitasker: You're good at the people stuff and the behind-the-scenes stuff too – building itineraries, creating invoices, operating our booking systems, and multitasking with a customer in front of you.

Some of our benefits (why you should join us) Ngā mea e tukuna ana e mātou

• Celebrate Success: Embrace our famous company culture at Reward & Recognition events throughout the year, including our annual 'Global Gathering'
• Career Growth: Be supported in your career growth through our Brightness of Future pathways within our global organisation.
• Stay Healthy: Our In-house health and well-being team providing free consultations, webinars, courses and global challenges
• Stay Active: Enjoy an hour out of your working week dedicated to being active or focusing on your wellbeing. We call this our hour of empowerment.
• Be financially savvy: Our in-house Moneywise team offer free financial planning advice
• Travel Like a Pro: Access industry travel discounts and qualify for sponsored 'Familiarisation Trips' to explore new destinations and products around the world.
• Earn More from Day One: Base wage plus uncapped incentives – earn a percentage of every sale from day one, with no limit on what you can achieve.
• Be Yourself: Thrive in a workplace that values individualism – come as you are

This industry is always changing, every day a new rule, a new crisis, new resorts, or destinations. It's challenging, high pressure but rewarding —and we wouldn't change a thing
Don't Miss Out
Apply now for one of the best adventures you'll ever have.
About Flight Centre. Mō Mātou Flight Centre
Put simply, we're a bunch of travel lovers looking for more travel lovers to join our family.

Over the past 40 years, we've celebrated many important milestones and today, we are proud to be an award-winning global travel retailer. This year we are SO proud to have been listed as excellence awardees at the HR Awards New Zealand, for the Employer of Choice Award AND the HR Team of The Year award

Come as you are. Nau mai, whakatau mai
We believe that every individual is equally important and has access to all the same opportunities and rights. We work as a community with accessible leaders, and we embrace diverse cultures, backgrounds and perspectives. We have an irreverent culture of taking our business seriously but not ourselves.

So come and join our team of Flighties and help us open up the world to those who want to see.

Click Apply Now And let your career take off with Flight Centre
tono mai

4Time is a team with powerful creative synergy and an agility like no other agency. 4Time consists of highly skilled creatives who work incredibly well together. This enables us to bring fresh, impactful solutions to the table that are tailored to our clients' needs. Acting as our clients' "creative eye" and providing guidance throughout all marketing processes and functions, we create top-tier photo, video, graphic, written and user-generated content in order to help them tell their story. We manage and optimise their connections to crucial marketing channels by applying best marketing practices. 

We're looking for Content Experts who bring unreal talent to the table.

Role Description

This is a remote independent contractor role open to candidates located in the Johannesburg, Cape Town and Durban. While the

Hours:
4 hours per day, Monday to Friday (20 hours per week)

Rate:
R15,000.00 per month

Contract Length:
2 and a half months

Contract Type:
Independent Contractor Agreement

Role Purpose

To deliver high-quality, innovative video content for the company and its clients by handling pre-shoot strategy and trend sourcing, content creation on-site and post-production editing, while engaging professionally with clients to ensure projects meet expectations.

Job Specifications

Content Creation (On-Site)

• Capture high-quality video content using own equipment (camera, stabilisers, lighting if necessary etc.)
• Collaborate with clients and internal team members.
• Ensure creative and technical standards are consistently met.

Video Editing and Innovation

• Edit video content using advanced techniques, embracing AI-powered tools and automation where valuable.
• Continuously explore and implement innovative editing trends and efficiencies to deliver cutting-edge content.
• Ensure edits align with client brand guidelines and campaign objectives.

Trend Research and Strategic Contribution

• Actively research emerging trends in social media, video formats, editing technology and audience engagement.
• Share insights with key internal team members to inform client strategies, campaign planning and creative direction. Contribute to brainstorming sessions by providing fresh, trend-based ideas that enhance the company's positioning as innovative and forward-thinking.

Passive Sales Contribution

• Support the growth of the business through passive sales activities.
• Promoting the company's services organically when engaging with clients on-site.
• Identifying potential upsell or cross-sell opportunities during client interactions and flagging them to the sales team.
• Maintaining strong relationships that encourage client referrals and repeat business.

Skills and Competencies Required

• Proven experience in video content creation and editing.
• Proficiency with industry-standard editing software (Adobe Premiere Pro, FinalCut, DaVinci Resolve and AI-driven editing tools and enhancements).
• Strong understanding of social media video formats (Reels, TikTok, Shorts).
• Excellent client-facing communication skills.
• High reliability, consistency, ability to work independently and meet deadlines.

Submit your CV and portfolio to - let's create

Main purpose of the job

To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experience.

Client Engagement

• Maximizes on client service operational performance through providing efficient first call resolution to client service issues.


• Improve client service experience, create engaged clients, and facilitate organic growth


• Manages tasks allocated through omni-channel platforms, which deals directly with clients and is the first point of contact.


• Participate in the communication with clients via omni-channel including telephone, mail, email, messaging app, and social media.


• Handle complex and escalated client service issues


• Leverage deep functional expertise in order to expand the client’s use of existing products and to identify new products offerings


• Build/maintain rapid channel of communication to client in case of service-related issues and events


• Represent the “Voice of the Customer”


• Create a culture of Customer/Client Centricity


• Ensure adherence to standard operating procedures in all engagements.


• Ensure invoices have been captured and attached for any claims-related queries.


• Identify client needs and actively find solutions that will assist the client in having the best possible client experience.


• Educate clients on product offering and use methods that allow the business to resolve the queries as a first call resolution.


• Ensure follow up and follow through on all client queries


• Escalate queries, in line with standard operating procedures and ensure escalated queries have been addressed timeously.


• Identify any potential errors or obstacles that may arise which might impact client experience, and ensure this has been addressed and highlighted to Team Leader.


• Demonstrate the Oneplan Values and Culture in all engagements with both clients and internal stakeholders.


• Leverage team success to drive all initiatives and experiences with clients.


• Display leadership through your actions by accepting responsibility for daily deliverables and ensuring turnaround times are achieved.


• Maintain forward thinking and proactiveness by taking ownership of every interaction with the client and managing the clients queries from end-to-end to ensure a world class client service experience.


• Support cross functional work areas targeted to resolve issues raised by clients.


• Proactively gather client feedback to optimise client experience


• Drive digital omni-channel strategy, through improving the client’s digital experience.


• Escalate unresolved issues to the appropriate internal teams

Quality, Consistency and Compliance

• Deliver quality service by providing efficient, quick, and friendly service to clients within agreed SLA.


• Respond to clients' issues timeously and swiftly, within escalation parameters to ensure consistency.


• Ensure adherence to standard operating procedures and demonstrate exceptional product knowledge in client engagements.


• Ensure adherence to all relevant legislation and regulations as set out by the Company, Regulatory Board and the Financial Services industry.

Work collaboratively

• Build a culture of respect and understanding across the organisation


• Recognise outcomes which resulted from effective collaboration between teams


• Build cooperation and overcome barriers to information sharing, communication and collaboration across the organization


• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained


• Demonstrate consistent application of internal procedures


• Plan and prioritise, demonstrating abilities to manage competing demands


• Demonstrate abilities to anticipate and manage change


• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with English and Afrikaans


• Fluent in Afrikaans (spoken and written)


• Undergraduate/Postgraduate qualification in related field advantageous


• Minimum of 3 – 5 years customer service and industry specific experience

Functional Competencies

• Literacy – Have excellent reading, writing and interpersonal skills


• Pc Literacy – In-depth knowledge of Word, excel, email and Internet 


• Ability to respond according to TAT


• Client Relationship Management


• Maximise Service Performance


• Query Resolution


• Build & Develop Client Centric Capabilities


• Deliver on Client Expectations


• Knowledge Sharing


• Driving Excellence through Client Experience

Essential

• Evaluating Problems


• Investigate Issues


• Problem Solving


• Building Relationships


• Communicating Information


• Showing Resilience


• Adjusting to Change


• Giving Support


• Processing Details


• Structuring Tasks


• Driving Success


• Prioritise Client Experience

Behaviors

• Energy   


• Passion   


• Respect for others


• Honest and Fair


• Positive Attitude


• Client Focus


• Tenacity     


• Achieves Results

Shifts may include weekends and public holidays

About the Client:
This client is a premium health-focused organisation operating at the intersection of preventative screening and hospitality. Their mission is to provide accessible, high-quality diagnostic services in a warm, welcoming environment. With a strong emphasis on guest care and early intervention, they blend cutting-edge health technologies with personalised service inspired by global hospitality standards.

Role Summary:
The Guest Relationship Expert plays a pivotal role in ensuring an exceptional guest experience from the moment of arrival. This is a guest-facing, service-oriented position requiring emotional intelligence, attention to detail, and strong communication. The ideal candidate is proactive, solution-focused, and passionate about helping clients feel informed, welcomed, and cared for.

Key Responsibilities:

• Review daily guest lists to prepare for arrivals

• Greet guests warmly and professionally

• Respond promptly to inquiries with clear, helpful information

• Assist guests during registration and billing processes

• Explain screening services, departments, and processes

• Anticipate guest needs and provide personalised support

• Guide guests during screenings and offer refreshments

• Handle guest complaints calmly, escalating if needed

• Maintain accurate records related to reports and kit dispatch

• Ensure interactions meet health, safety, and quality standards

Qualifications:

• Bachelor's degree in Hospitality, Business Administration, or a related field preferred

• Previous experience in guest relations, hospitality, or customer service is advantageous

Skills Required:

• Excellent communication and presentation skills

• Strong problem-solving and conflict resolution ability

• Active listening and empathetic guest engagement

• Professional phone etiquette

• Comfortable working in a dynamic, guest-facing environment

Core Competencies:

• Customer-centric mindset with a passion for service excellence

• High attention to detail in guest documentation and interaction

• Adaptability under pressure and in a fast-paced setting

• Strong collaboration across teams and departments

• Cultural sensitivity and an inclusive communication style

Working Conditions:

• Shift-based role, including weekends and public holidays

• Frequent guest interaction requires pa rofessional appearance and conduct

• Occasional lifting of light items (e.g., reports, refreshments)

Compensation (Entry-Level, 0-3 Years Experience):

• R18,000 - R25,000 per month (R216,000 R300,000 per year)