1,438 IT Coordinator jobs in South Africa

ISP Helpdesk Support Agent Reference: HC003132-Moipo-1Employment: Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries. Key Responsibilities: Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM. Contribute to the development and maintenance of the company's Knowledge Base. Minimum Requirements: Certification as IT Technician preferred. A+ / N+ certification. CCNA / HCNA certification. Microsoft Certified IT Professional preferred. Experience with monitoring systems such as Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers. Valid driver's license and own transport. Ability to work shifts. Proven experience in an ISP Engineer or similar customer support role. Working knowledge of Vo IP technology. Familiarity with network cabling, classification, and topology. #J-18808-Ljbffr

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We found 114 jobs for selected criteria:

• Remote IT Help Desk Technician (Level 2)
• IT & Telecommunications (1)

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Support Adventure Limited Remote IT Help Desk Technician (Level 2)

• Remote
• Permanent
• Full Time
• Published: 1 week ago
• USD$2000 - $000
• EE/AA, Non EE/AA

Easy apply

Remote IT Help Desk Technician (Level 2) Support Adventure Limited Remote ZA 2024-09-18T14:01:22Z FULL_TIME

Introduction

Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.

Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.

We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.

Duties & Responsibilities

 We’re currently hiring people with experience in most or all of the following fields:

Remote desktop support for Microsoft Windows (experience with macOS is a plus)

Remote network troubleshooting and administration

Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management

Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)

Experience working with ticketing systems in a high paced MSP environment is a major plus

Desired Experience & Qualification

The following skills and abilities are a must:

A high level of English language proficiency, both spoken and written, is required

A passion for customer service and great ‘soft’ skills

Ability to present technical information in plain terms to non-technical users

Great attention to detail especially when it comes to documentation and taking excellent notes

A passion for learning and the ability to adapt to new technologies 

Package & Remuneration

What Support Adventure offers:

We offer a competitive salary, usually in the range of $2000-4000+ onthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe. 

Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.

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Position available for a Help Desk Technician based in Goodwood. Experience with: LAN Network, Remote Support, WAN Network

Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.

These jobs were popular with other job seekers We found 114 jobs for selected criteria: Remote IT Help Desk Technician (Level 2) IT & Telecommunications (1) Where should we email your jobs? Please enter a valid email address Did you mean: By clicking above you agree to the PNet Terms of Use. Read our full Data Protection Policy here. You may unsubscribe at any time from PNet emails and services. Please check your email. One more step! Confirm your Job Alert to receive relevant jobs to Thank you! Your Job Agent is now active. From now on you will receive relevant jobs to Support Adventure Limited Remote IT Help Desk Technician (Level 2) Remote Permanent Full Time Published: 1 week ago USD$2000 - $000 EE/AA, Non EE/AA Easy apply Remote IT Help Desk Technician (Level 2) Support Adventure Limited Remote ZA 2024-09-18 T14:01:22 Z FULL_TIME Introduction Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner. Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure. We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology. Duties & Responsibilities  We’re currently hiring people with experience in most or all of the following fields: Remote desktop support for Microsoft Windows (experience with mac OS is a plus) Remote network troubleshooting and administration Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management Virtual Device administration and management (Microsoft Azure, AWS and/or VMware) Experience working with ticketing systems in a high paced MSP environment is a major plus Desired Experience & Qualification The following skills and abilities are a must: A high level of English language proficiency, both spoken and written, is required A passion for customer service and great ‘soft’ skills Ability to present technical information in plain terms to non-technical users Great attention to detail especially when it comes to documentation and taking excellent notes A passion for learning and the ability to adapt to new technologies  Package & Remuneration What Support Adventure offers: We offer a competitive salary, usually in the range of $2000-4000+ onthly, depending on position and experience. Payouts are made in USD, EUR, or GBP. You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.  Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure. These jobs were popular with other job seekers Enter your email and be the first to receive all the jobs that match your search criteria Please enter a valid email address Did you mean: By clicking above you agree to the PNet Terms of Use. Read our full Data Protection Policy here. You may unsubscribe at any time from PNet emails and services. Confirm the email we've sent to start receiving Thank you! Your Job Alert has been activated. #J-18808-Ljbffr

Rapidly process incoming alerts and fragmented incident reports (medical, security, operational).

Ask sharp, focused questions to understand whats not being said.

Determine the situation type, status, risk level, and what information is still missing. Build Situational Models.

Piece together incomplete facts into a live operational picture.

Track evolving events, milestones, and tasks.

Use tools, systems, and human conversations to validate and refine your understanding. Communicate with Strategic Clarity

Identify and activate the required capabilities and support parties, determining roles, sequencing, and interdependencies (know who needs to know what, and when and make sure they do).

Write succinct updates, distil complex dynamics, and adapt your tone to suit operations teams, executives, insurers, and partners.

Keep information and updates flowing until resolution, maintaining calm, confidence, and accuracy.

Coordinate across stakeholders to ensure progress is tracked, responsibilities are clear, and deadlines dont slip unnoticed.

Follow up, nudge where needed, connect the dots across teams, and eliminate ambiguity.

Offer presence, support, and clarity to camp staff and managers in the field.

Communicate clearly and deliver real-time updates and context-rich summaries to stakeholders, internal and external as a Service progress.

Maintain complete, confidential, time-stamped records of incident progression and communications.

Help turn experience into insight : your logs are used to train, audit, and improve future responses to incidents.

Requirements : Grade 12

At least 2 3 years experience in Travel / Tourism or Remote Lodge Management

Background in reservations management, travel design, lodge management, operations coordination, guest experience and communications roles

Exceptional organisational and administrative skills

Able to work flexible hours and be on standby for any emergent emergencies or other issues

Steady under pressure.

Analytical and curious.

Excellent written and verbal communication skills; calm and crisp. You know how to speak to field teams and executives alike.

Able to understand complex operations and need for order, sequencing, and awareness

Operationally aware. Youve worked in field contexts like remote tourism, travel and logistics, conservation, and hospitality.

Digitally fluent.

Geographically savvy. Knowledge of Southern and East Africa, especially park-based and remote environments

Experience in ecotourism, conservation, logistics, and travel settings.

Experience in intelligence, analysis, communications, dispatch, or situational reporting roles Multilingual fluency regional languages are an asset

Familiarity with protected area and remote hospitality realities in Southern or East Africa Familiarity with hospitality incident command systems or coordination frameworks.

Calm, structured mind who can see clearly through the fog of partial updates, panicked messages, and conflicting accounts and build a working model of whats actually happening and communicate it to all relevant parties.

Able to work at the heart of a high-stakes, multidisciplinary support network and keep the information flowing

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Coordinator • Johannesburg, South Africa

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Location: ((Cape Town)) | Job-ID: ((213495)) | Contract type: ((Permanent)) | Business Unit: ((Partner & Resources Operations))

About the role:

We are setting up a new team for the Group Delivery Back Office team in South Africa to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers.

Your tasks will be to:

• Gather information through relevant business systems/tools.
• Advise and provide support to customers to satisfactorily resolve queries.
• Understand the nature and urgency of resource, what exactly the customer requires and schedule them accordingly.
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
• Scheduling services / organize resources to the partners to meet SLA’s
• Prioritise your own workload to ensure that deadlines and customer requirements are met.

You are the ideal candidate if you have:

• Fluency in English and German.
• Good working knowledge of Microsoft Applications (any experience with ticketing tool could be an advantage).
• The ability to plan and organise your own, and others’, workload.
• Proven experience of high standards of customer service.
• Good administrative experience.
• The ability to ensure accuracy of data, provide data for reporting and processing of information.
• Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels.

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#CCfuturetalent

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