56 IT Configuration jobs in South Africa

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Summary:

The role will be responsible for:

• Managing and leading the strategic planning, implementation, and management of the Configuration Management Database (CMDB) within the ServiceNow platform.
• Managing the Flexera Tool Discovery agents and infrastructure in Massmart.
• Assisting with software licencing assessments and optimizations.
• The role includes maintaining the ServiceNow and Flexera discovery infrastructure as well as understanding and managing integrations with various configuration management and monitoring toolsets in the Massmart Technology landscape.
• Implementation and management of the ServiceNow Common Services Data Model (CSDM), ensuring the CSDM and Service Catalogue is fit-for purpose and aligns to Massmart’s Business capabilities.
• The role must ensure that the CMDB is integrated with and supports all ITIL processes in ServiceNow.
• Provide fit-for purpose CMDB reporting and insights.

FUNCTIONS / RESPONSIBILITIES:

Strategic Planning

• Lead the design, implementation, and ongoing management of the ServiceNow CMDB and CSDM model, ensuring accurate and complete configuration and services data.
• Lead the initiative to implement and manage a complete CMDB for Massmart Technology.
• Provide input into the overall strategy and roadmap for IT Service Management & Delivery, collaborating with other vertical heads
• Plan and lead the integration of the CMDB into Massmart ITIL processes.
• Plan and lead the implementation of the CSDM model.
• Oversee regular scrutiny of the developed strategy to keep up-to-date with latest trends in the external environment and budget for changes taking place within the organization
• Lead and/or work within a PMO environment to monitor ongoing status of each initiative to ensure progress is aligned with the project plans

Systems Management

• Be a ServiceNow subject matter expert, ensuring the system success as the unified system of record.
• Lead the integration of asset and configuration data with other ITSM processes and external systems.
• Oversee discovery tools (e.g., ServiceNow and Flexera Discovery, SCCM, SolarWinds, SCOM integrations) and ensure data accuracy and timely updates.
• Provide post implementation and upgrade support including, but not limited to, monitoring application performance, debugging support, and system/unit testing.
• Support the ServiceNow platform team with enhancements, upgrades, and module expansions as they relate to CMDB and Asset Management.
• Perform system checks
• Manage system access, role allocation and security
• Develop and maintain governance and data quality standards for the CMDB to support ITSM processes such as Incident, Problem, Change, and Asset Management.
• Develop IT policies and processes that are aligned to guidelines stipulated by the Massmart Group & Walmart.
• Get approval & sign off on polices and processes from technology Executive & Senior Executives.
• Define and enforce CMDB policies, standards, and procedures in alignment with ITIL and industry best practices.
• Document business requirements and utilize ServiceNow for process enforcement
• Suggest ways to improve existing processes and/or create additional ones to improve quality and efficiency.

Operations management

• Maintains quality service by establishing and enforcing organization standards.
• Maintain quality data within ServiceNow with the assistance of various business stakeholders
• Maintain standards across ServiceNow modules and comply to ITIL guidelines.
• Adapt to business requirements.
• Ensure system integrity, data integrity and credibility.
• Participation in resolving incidents and problems within SLA and maintaining a minimum of 97% SLA score.
• Manage audits and compliance reporting for configuration and asset data.

Configuration and Change management

• Responsible for overseeing configuration management planning in Massmart specifically related to Service Now, CMDB and any associated Integrations into these platforms
• Describe and document standards for configuration identification, change control, configuration status entering and configuration audits
• Regulate the change process to make sure only approved and validated changes are incorporated into product documents
• Support audits to verify that the built software has met the requirements of all baselines
• Oversee the work of change administrator to ensure that all CIs are registered and statuses are maintained accurately
• Collaborate with stakeholders across IT, security, and business teams to capture, model, and maintain configuration items (CIs) and their relationships.
• Regularly liaison with other teams in the Service Management & Delivery vertical, Technology and core Business Stakeholders for assistance with change configuration and release
• Liaison with Walmart to leverage relevant expertise in the area, as required

Knowledge Management

• Keep abreast with latest tools, technologies and trends in the area of change configuration and release that have the potential to be deployed in Massmart
• Serve as an enabler for innovative solutions and foresee trends in technology
• Develop and enable process improvements champion standards and operational health
• Comprehend and grasp complex systems implementations
• Keep abreast of advancements and changes in the ServiceNow platform and develop an understanding of how new features can be leveraged to provide business solutions.
• Work directly with end users to resolve support issues
• Drive and develop skills and knowledge within the ITSM platform and services.

Capability Building

• Be a true service provider - understand your customers’ needs and encourage your team to deliver a great service internally and externally
• Provide mentoring, guidance, and oversight to junior administrators or analysts as needed.

Requirements:

Minimum Academic, Professional Qualifications and Experience required for this position

• Bachelor’s degree in Computer Science or related field
• Minimum 5 years of experience working with ServiceNow, with a focus on CMDB implementation and management.
• ServiceNow Certified – e.g., Certified System Administrator (CSA) and/or CMDB/ITOM certifications.
• Demonstrated experience implementing CMDB in large, enterprise environments, including planning, data modelling, and governance.
• Strong knowledge and hands-on experience with IT Asset Management (ITAM) and its integration with CMDB.
• Experience with ServiceNow Discovery, MID Servers, and third-party integration tools.
• Solid understanding of ITIL v3 or v4 frameworks; ITIL certification is a plus.
• Experience with additional ServiceNow modules such as ITSM, ITOM, HAM/SAM.
• Familiarity with cloud and on-premises infrastructure environments.
• Experience with CMDB visualization and reporting tools.
• Previous experience managing a team or leading cross-functional projects.
• Demonstrated experience in providing guidance and assistance in change, configuration and release management.
• Demonstrate experience and technical understating of Infrastructure and Applications in order to support the CMDB infrastructure.

Competencies and Skills

Core Competencies

• Ability to analyze complex data sets and produce insights and actionable recommendations.
• Excellent communication skills, both written and verbal.
• Strong organizational and problem-solving skills.
• Ability to work closely with other internal teams, both in IT and the businesses
• Ability to lead large teams and drive consensus
• Ability to plan and prioritize tasks
• Ability to apply critical thinking and ensure quick decision making

“Employment Equity Policy Requirements may be applicable”

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Retail

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Are you a network engineer with a passion for high-performance infrastructure and incident resolution? A leading telecommunications provider is seeking a Configuration & Analysis Engineer to join their fast-paced operations environment.

In this role, you will handle critical escalations, resolve incidents, implement configuration changes, and support continuous network stability. You’ll work closely with Tier 4 Engineers on advanced diagnostics and long-term improvements.

Your key responsibilities:

• Respond to and resolve complex support requests originating from Helpdesk, Field Operations, Sales, Infrastructure, and internal stakeholders.
• Proactively monitor and manage network alerts to ensure rapid incident resolution and ongoing service stability.
• Execute approved configuration changes, ensuring all modifications are properly logged and aligned with formal change-control protocols.
• Monitor real-time network performance dashboards, assess alert severity, and implement immediate corrective measures where necessary.
• Provide technical guidance and operational support to Field Operations teams when escalations or assistance are required.
• Escalate unresolved or highly technical issues to Tier 4 Engineers or designated specialist teams, accompanied by clear documentation and context for efficient resolution.

Our required expertise:

• Matric / Grade 12 required.
• Relevant networking certifications (e.g. CCNA, MTCNA, JNCIA ) are advantageous.
• Previous Tier 2 or Tier 3 experience in a NOC or ISP environment.
• Strong incident management discipline, attention to detail, and ticket ownership.
• Solid working knowledge of BGP, OSPF, MPLS , and core IP networking protocols (TCP/IP, DNS, DHCP ).
• Proficiency with routing and switching infrastructure.
• Hands-on experience with hardware and platforms such as MikroTik, Juniper, Cambium, BDCOM, or Ubiquiti .
• Intermediate understanding of RF fundamentals .

Please apply to directly or on our website

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For more roles, please have a look at our website ( or follow us on LinkedIn ( and Instagram (@60d_sixtydegrees).

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Telecommunications

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1 month ago Be among the first 25 applicants

Overview

SCCI is seeking a

Pascagoula, MS.

SCCI offers a comprehensive and competitive benefits package including Health, Dental, Vision, Life and Disability benefits, 401k with Company Match, time off consisting of 2 weeks of paid vacation, 48 hours of sick/personal leave, and 11 paid Holidays.

Overview

SCCI is seeking a Configuration Management (CM) Analyst I to join our team! The successful candidate will be proactively engaged on a team providing varied CM support to the AEGIS program as a member of the Pascagoula Aegis Test Team. This position is located in Pascagoula, MS.

SCCI offers a comprehensive and competitive benefits package including Health, Dental, Vision, Life and Disability benefits, 401k with Company Match, time off consisting of 2 weeks of paid vacation, 48 hours of sick/personal leave, and 11 paid Holidays.

Responsibilities

• Conduct Physical Configuration Audits for the Aegis Weapons and Combat Systems equipment warehouses and onboard ship in Pascagoula and at Post-Shakedown Availability/Pre-Overseas Movement (PSA/POM) sites for DDG-51 class Destroyers
• Utilize the Advanced Barcode Audit Configuration Accounting System (ABACAS) to download AEGIS Combat Systems (ACS) breakdown data from the Navy’s Advanced Configuration Control and Engineering Status System (ACCESS) database
• Capture Label and Modification Plate Configuration Item data points employing the ABACAS barcode scanning tool
• Upload audited data to the ACCESS Staging area researching and adding required CAGE and NSN information
• Assist with resolving data item discrepancies generating CM Issues in coordination with Dahlgren Element Analysts
• Coordinate with and brief Ship’s Systems Test Officer (STO) when conducting audits aboard DDG-51 class destroyers observing all shipboard protocols
• Review PSA work packages and planning letters coordinating with Ship’s Force for timeframe to conduct audit near end of Obligation Work Limiting Date (OWLD) timeframe
• Provide metrics and QA to supervisor in support of all weeklies and Contract Deliverables (CDRLs) including monthlies and ship audit reports
• Employ technical expertise to assist in the development and maintenance of CM processes, policies, and Standard Operating Procedures (SOPs) based on program requirements
  
  

• Must be a U.S. Citizen and have an Active Secret Security Clearance
• High School Diploma
• One (1) - Three (3) years of related experience in Configuration Management and/or auditing support
• Lifting, bending and climbing in support of receipt and audit inspection of equipment in the warehouse and onboard ship
• Proficient with MS Office tools (Word, Excel, PowerPoint) and working knowledge of Adobe Pro
• Ability to support travel for potentially up to 2 weeks at a time for PSA/POM Configuration Audits and occasional meetings
• Self-starter with strong technical skills and ability to learn new technologies quickly
• Must have the ability to multi-task in a fast-paced environment
• Excellent written and oral communication skills
• Must be able to work independently or with a team
• Must have the ability to interface with customers, management, and employees
• Must have attention to detail, produce quality work, and have a drive for results
  
  

• Prior shipyard or shipboard experience
• Experience related to weapons systems and/or US Navy programs
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Quantico, VA $87,000.00-$93,000.00 1 month ago

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Join to apply for the IM Configuration Management Specialist role at Sasol

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Join to apply for the IM Configuration Management Specialist role at Sasol

Sasol is a global integrated chemicals and energy company with a 70-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally. When you join Team Sasol, you are joining a company that puts people at the center of everything we do.

Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.

Job Req Id

8995

Closing Date

01 August 2025

OME

CML: Information Management

Geographical Area

Sandton/Secunda/Sasolburg

Purpose of Job

We are seeking a experienced Configuration Manager, A Configuration Management (CM) Specialist is responsible for overseeing and maintaining the integrity and consistency of a product's performance, functionality, and physical attributes throughout its lifecycle. This role involves managing configuration items, ensuring proper documentation, and implementing changes in a controlled manner.

Maintain and improve processes, working methods, and tools including configuration management of computer systems, networks, and workstations, development activities of software and performance tools, and distribution of software and applications.

Track and control documents on configuration changes including concepts of operation, requirements, preliminary and detailed system definition, system design, performance monitoring tools, and production software.

Keep the Configuration Management Database (CMDB) updated and perform audits on the actual CMDB and aligning to ServiceNow CSDM modelling

Key Accountabilities

Configuration Identification: Establish and maintain a comprehensive list of configuration items (CIs) and their attributes.

Configuration Control: Implement and manage processes for controlling changes to CIs, ensuring that all changes are documented and approved.

Configuration Status Accounting: Maintain accurate records of the status, history, and versioning of CIs.

Configuration Audits: Conduct regular audits to verify that CIs conform to their documented requirements and standards.

Documentation Management: Ensure that all configuration-related documentation is up-to-date, accessible, and properly maintained.

Change Management: Facilitate and oversee the change management process, ensuring that changes are evaluated, approved, and implemented effectively.

Risk Management: Identify and mitigate risks associated with configuration changes and management processes.

Stakeholder Communication: Communicate effectively with stakeholders to ensure they are informed about configuration management activities and changes.

Training and Support: Provide training and support to team members on configuration management processes and tools.

Continuous Improvement: Continuously evaluate and improve configuration management practices to enhance efficiency and effectiveness.

Responsible for defining and delivering the strategic management and day to day operations of our CMDB within the ServiceNOw platform including setting OKR

Develop, implement and maintain policies and procedures for CMDB data governance, ensuring data accuracy, completeness and compliance

Promote CMDB utilization and value across key ITIL processes and stakeholders

Collaborate with IT and Business stakeholders to implement effective processes for onboarding/change/offboarding of configuration items and services

Manages and mentor stakeholders and teams on the ways of work and requirements

Provide regular reporting to all key stakeholders covering governance, CMDB maturity. Data quality and CMDB roadmap activities

Plan the integration strategy for the CMDB with other master data sources

Implement and manage all aspects of configuration management best practices to support our business and its future growth opportunities

Implement and educate the business around ServiceNow Common Service Data Model (CSDM) to optimize the benefits

Mentor the organization on Configuration Management services, concepts, policies and procedures

Improve and develop process, working methods, and tools.

Implement approved changes to CMDB structure including attributes and relationships.

Plan a schedule of independent audits and perform audits on the CMDB comparing its content with the actual IT infrastructure.

Secure the overall quality assurance process to include properly formatted metadata, common look and feel pages, and navigation buttons.

Provide executive support to the configuration management board. Schedule meetings, develop agendas, help project managers who are on the agenda, and support the chair with running meetings.

Handle the configuration of software executables (e.g. development, test, staging, and production).

Build and maintain positive relationships with customers to enable the achievement of requirements and guarantee CMDB integrity.

Continuously improve own skills and knowledge. Complete, implement, and track personal development plan to attain personal performance goals.

Formal Education

University Bachelor’s Degree

ITIL Foundation

ServiceNow certification

Minimum Requirement

This role is ideally suited to someone who has 6+ years experienced as a hands on configuration manager preferably within an IT Service Management function

• Extensive hands=on experience managing and maturing a CMDB within the ServiceNow platform including in-depth knowledge of ITOM Discovery and Event management, service mapping and embedding into the core ITSM processes)Incident, Problem, Change and Request management
• Experience co-ordinating and managing data policies and ownership, integrating data from other master data sources and IRE
• Previous experience introducing ServiceNow CSDM)beyond walk stage) and improving overall maturity
• Strong knowledge of ITIL V4.0
• Good base level networking and infrastructure knowledge
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Chemical Manufacturing

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Are you a seasoned network engineer with a passion for performance, automation, and scalability?

We're looking for a Senior Engineer within our NOC Config & Analysis function to take ownership of the long-term stability and optimisation of our access network infrastructure.

This role is pivotal in designing and deploying metric-driven solutions, leading root cause investigations for performance deviations, driving configuration and capacity improvements, and collaborating with specialist teams and vendors.

Your key responsibilities:

• Drive the design and deployment of metric-driven network improvements, ensuring solutions are thoroughly tested, validated, and aligned with performance targets.
• Take ownership of root cause analysis for underperforming network segments, implement capacity planning strategies, and recommend configuration enhancements.
• Collaborate with vendors (MikroTik, Juniper, Cambium, BDCOM, Ubiquiti) and internal specialist teams to resolve advanced technical issues and support escalated cases.
• Lead analysis of degraded network performance metrics and oversee the implementation of configuration adjustments or infrastructure upgrades as needed.
• Apply and validate changes to network configurations—including routing protocols, Quality of Service (QoS), VLAN segmentation, and firewall rules—ensuring alignment with architectural standards.
• Plan, implement, and maintain OSPF deployments, as well as contribute to IP addressing strategies and firewall rule optimization.
• Develop or oversee the creation of automation scripts and tool integrations to improve operational efficiency and consistency.
• Mentor and guide Tier 3 engineers on advanced troubleshooting practices and structured root cause methodologies.
• Design logical network topologies, produce technical diagrams, and maintain accurate documentation of network infrastructure.

Our required expertise:

• Matric / Grade 12
• Bachelor’s degree in IT, Computer Networks, or a related field
• Certifications such as CCNA, CCNP, JNCIA, JNCIS, or JNCIP
• Experience or qualifications in Python scripting or network automation tools

Please apply directly or on our website

( )

For more roles, please have a look at our website ( or follow us on LinkedIn ( and Instagram (@60d_sixtydegrees).

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology and Management
• Industries Telecommunications

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Job Overview

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, Simmonds Street 5

To provide Configurator support, including Subject Matter Expert support to the Feature Teams.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required

1. Software Engineering
   3-4 years: Solid experience in working in a multi-discipline team fostering collaboration and teamwork. Experience managing all types of business analysis assignments and understanding the area of specialization.
2. Technology
   5-7 years: Practical experience in working in a variety of business areas within IT. Understanding and experience of the various disciplines within IT and how they relate to each other.

Additional Information

• Developing Expertise
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Interpreting Data
• Managing Tasks
• Producing Output
• Team Working
• Thinking Positively
• Agile Development
• Application Knowledge for Support
• Business Process Improvement
• Change Management (HR)
• Knowledge of Banking & Financial Service

Kaha City of Cape Town, Western Cape, South Africa

Kaha in Newlands, Cape Town is a Fenergo Implementation Partner and niche Software Consultancy. Kaha has worked with Fenergo since 2017, helping power Fenergo and developing a reputation for software design and delivery excellence along the way.

Fenergo is an Irish provider of award-winning software solutions for global financial institutions. Fenergo digitally transforms the client experience throughout the client lifecycle, manages compliance with KYC, AML and other regulatory compliance obligations and reduces risk with continuous monitoring of clients and transactions throughout the client lifecycle.

As a Configuration Analyst, you will be responsible for the analysis, design, and release of product solutions for our clients. This entails the design of journeys, data models, rules, and integrations. Using the Fenergo Platform, we help clients rapidly achieve their business outcomes, making onboarding of clients faster and reducing enormous amounts of manual work.

You will do well if you are naturally curious and a lifelong learner, with strong analytical skills and a passion for problem-solving. Career development is incredibly important to us, as our success is based on the growth of our people. This is why we actively seek the best and the brightest to join us. Further your career with an opportunity that connects you to a strong network, enables you to do your best work and actively supports your career.

The Platform

Fenergo v10 (aka Fen-X) is a cloud-native SaaS platform built on AWS that is used to help banks and financial institutions go about their business in an efficient and safe way. It is a serverless, highly scalable web platform providing features and full configuration & administration capabilities. All features are delivered through a layer of highly available APIs offering full feature capabilities to any authorized consumer.

Main Responsibilities

• Develop and maintain deep working product knowledge of the Fenergo Platform.
• Assist in documenting client requirements, understanding the required business outcomes. Document use-case scenarios to ensure that configuration is resilient (negative testing, edge-cases, etc.)
• Translate client requirements into new or modified Fenergo configuration while analysing and resolving any configuration issues.
• Perform investigations (spikes) to meet requirements and complete gap analysis using configuration, documenting the options, outcomes, and recommendations.
• Validate and test your own configuration.
• Follow/implement good tenant practices to ensure multiple project members working in a tenant do not conflict each other’s work/cause loss of work.
• Manage your own work in an orderly and thought-out manner, remaining organised to meet deadlines and work with your broader team.
• Provide guidance, support, and feedback to other project team members regarding product configuration.
• Anticipate and communicate the impact of configuration change to other parts of the configuration in a software tenant.
• Document your configuration approach and present to the Product Consultant and/or Client – thereby supporting documentation review and approval process.
• Adhere to the change management process as per the project you are working on – in conjunction with the Product Consultant.
• Stay abreast of product changes to ensure that you are always aware of the full “toolset” and impact to existing product configuration.
• Build and maintain strong working relationships with the project and client teams.
• Support training and knowledge transfer within the Kaha Functional Practice.

Where required:

• Prepare and deliver training sessions to the Client’s business users.
• Review and recommend changes to existing configuration processes based on changing business needs.
• Provide ongoing feedback to the product engineering team in the delivery of product functionality.

Requirements

• Excellent analytical and creative problem-solving abilities.
• Adept with MS Office (Excel, Word, and PowerPoint).
• Excellent written and oral communication skills.
• Strong interpersonal skills.
• Strong presentation and facilitation skills.
• Understanding of software development lifecycle practices, particularly Agile.
• Good knowledge of IT systems, architectures and terminology.
• Business analysis experience, preferably in the financial services industry (we also value experience brought in from other industries and roles).
• Bachelor's degree in business or technology discipline.
• Experience working on configuration of comparable technology platforms (e.g. MS Dynamics).
• Experience working in an Agile Software Development environment with ALM systems (e.g. Azure/JIRA/Trello).
• Experience with solution design techniques (e.g., business process modelling).
• Client-facing delivery exposure – seeing software through the release cycle.
• Experience with Financial Services Processes, Financial Regulation, and Products, particularly relating to client- and product-onboarding, would be advantageous.

Why us?

• Opportunity to work autonomously, with flexible working arrangements.
• Opportunity to work with some of the latest technologies and best-practice software patterns. Experience working in a knowledgeable, high-achieving, experienced and fun team.
• Opportunity to emigrate to various locations around the world.
• Chance to work with talented designers, developers & analysts from around the globe who are passionate and dedicated to what they do.
• Chance to further hone your tech skills working in an Agile environment.
• Opportunity to work on a successful enterprise product used by Top-Tier Financial institutions around the world.
• Chance to build your career with a successful company that values its employees.

Entry level

Full-time

Research, Analyst, and Information Technology

Software Development