1,135 IT Associate jobs in South Africa

ISP Helpdesk Support Agent Reference: HC003132-Moipo-1Employment: Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries. Key Responsibilities: Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM. Contribute to the development and maintenance of the company's Knowledge Base. Minimum Requirements: Certification as IT Technician preferred. A+ / N+ certification. CCNA / HCNA certification. Microsoft Certified IT Professional preferred. Experience with monitoring systems such as Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers. Valid driver's license and own transport. Ability to work shifts. Proven experience in an ISP Engineer or similar customer support role. Working knowledge of Vo IP technology. Familiarity with network cabling, classification, and topology. #J-18808-Ljbffr

WE ARE HIRING: ASSOCIATE / SENIOR ASSOCIATE ASSOCIATE / SENIOR ASSOCIATE IN THE COMMERCIAL LITIGATION DEPARTMENT

About Mapongwana Attorneys Inc.:

Mapongwana Attorneys Inc. is a 100% black woman-owned boutique law firm based in Sandton, Johannesburg. Mapongwana Attorneys Inc. specialises in all aspects of Mergers and Acquisitions, Corporate Commercial law, Commercial Litigation, Alternative Dispute Resolution, Labour Law as well as Governance, Risk and Compliance. We go beyond the call of duty in providing strategic legal solutions to best cater to each client’s needs.

The Culture of Mapongwana Attorneys Inc.:

We are a dynamic and enthusiastic team that is growing. Our key motivation is to provide exceptional and efficient service to all our clients. We hold the highest degree of ethics in relation to our clients, between our team members, and our colleagues in the profession. We value honesty and integrity and we are looking for a candidate who displays these core values.

The Ideal Candidate:

Reporting to the Director, we are looking for a high-performing, professional and innovative Associate/Senior Associate with experience in General Litigation and Commercial Litigation. The ideal candidate must be a self-starting leader who works independently while being a team player, upholding the highest ethics and professionalism in accordance with the Legal Practice Council’s Code of Conduct for Attorneys.

Main Duties and Responsibilities:

• Completed LLB degree and admission as an Attorney
• Must have right of appearance in the High Court
• Minimum 2-5 years’ post admission experience in Litigation
• Must have extensive experience in Litigation in both Magistrates and High Courts
• Strong analytical skills and a high level of accuracy with attention to detail
• Excellent communication skills (both written and verbal) and providing innovative solutions to complex litigation matters
• Effectively engage with both Junior and Senior Counsel
• Professionally liaise with opposing attorneys and Court personnel
• Efficiently manage and monitor cases on CourtOnline and Caselines
• A self-starter who will manage the entire litigation process with minimal supervision
• Provide clients with strategic advice on their matters
• Offer viable solutions to complex litigation matters
• Draft all Pleadings and upload them on CourtOnline and Caselines
• Conduct Legal Research and draft legal opinions
• Manage Alternative Dispute Resolution proceedings i.e. Mediation and Arbitration proceedings
• Liaise with Counsel (Junior and Senior Counsel)
• Supervise juniors in the team (depending on experience) and delegate as appropriate
• Display efficiency in case management
• Nurture and manage client relationships, billing processes and general practice management
• Effectively liaise with our Bookkeeper
• Proficiency with AJS will be an advantage
• Must be computer literate

Remuneration:

Commensurate with market standards and the candidate’s experience, skills and abilities.

NB: Please do not respond if you do not have the requisite post-admission experience for this role. Only shortlisted candidates will be contacted.

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Responsibilities:

• Responsible for providing legal advice, conducting research, negotiating, and handling a wide range of litigation matters related to personal injury claims.

Requirements:

• Bachelor's degree in Law and must be an Admitted Attorney.
• Minimum 1 year of post-admission experience in personal injury litigation, representing plaintiffs.

The Junior Forensic Manager role will focus on:

• research and preparation for investigations
• drafting questions for interviews
• managing engagements with clients
• reviewing evidence
• involvement in investigations

Requirements:

• LLB degree
• at least 1 years post articles experience
• experience within the White Collar, Employment Law or general litigation disciplines

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better.

We’re looking for a Technical Support Associate to help empower our customers to do their best work and make Webflow the best product possible. This individual will be working Weekends (Wednesday-Sunday).

About The Role

• Location: United Kingdom or Ireland
• Required shift: Weekends (Wednesday-Sunday)
• Full Time, Permanent
• Reporting to the Manager, Customer Support

The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We’ve structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.

• United Kingdom:
• Zone 1: GBP 38,800 – 48,100
• Zone 2: GBP 34,900 – 43,300
• Ireland: EUR 45,000 – 55,800

As a Technical Support Associate, you’ll…

• Provide consistently high-quality customer experiences for all Webflow customers
• Help customers in support queues using applications including but not limited to Zendesk and Jira
• File bugs, troubleshoot product issues, and collaborate with the team to provide an excellent customer experience
• Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.

Requirements

About you

• Ability to work a Wednesday – Sunday schedule
• Understanding of HTML, CSS, DNS or web development/design using tools like Webflow
• Have demonstrated written and verbal communication skills in the English language

You’ll thrive as a Technical Support Associate if you:

• Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service
• Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
• Exhibit analytical reasoning and critical thinking skills for technical troubleshooting
• Have the ability to learn new digital tools quickly
• Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you
• Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others
• Advocate for others – including customers and colleagues – and you want to build a career in customer support!

Our Core Behaviors

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other.
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations.
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues.

Benefits & Wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required)

Remote, together

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.

Please Note

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.

To join Webflow, you’ll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws.

For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.

#J-18808-Ljbffr

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. We’re looking for a Technical Support Associate to help empower our customers to do their best work and make Webflow the best product possible. This individual will be working Weekends (Wednesday-Sunday). About The Role Location: United Kingdom or Ireland Required shift: Weekends (Wednesday-Sunday) Full Time, Permanent Reporting to the Manager, Customer Support The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We’ve structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. United Kingdom: Zone 1: GBP 38,800 – 48,100 Zone 2: GBP 34,900 – 43,300 Ireland: EUR 45,000 – 55,800 As a Technical Support Associate, you’ll… Provide consistently high-quality customer experiences for all Webflow customers Help customers in support queues using applications including but not limited to Zendesk and Jira File bugs, troubleshoot product issues, and collaborate with the team to provide an excellent customer experience Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. Requirements About you Ability to work a Wednesday – Sunday schedule Understanding of HTML, CSS, DNS or web development/design using tools like Webflow Have demonstrated written and verbal communication skills in the English language You’ll thrive as a Technical Support Associate if you: Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service Possess a deep understanding of Webflow products or have experience with other web design tools or platforms Exhibit analytical reasoning and critical thinking skills for technical troubleshooting Have the ability to learn new digital tools quickly Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others Advocate for others – including customers and colleagues – and you want to build a career in customer support! Our Core Behaviors Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers. Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. Benefits & Wellness Equity ownership (RSUs) in a growing, privately-owned company 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations Access to mental wellness and professional coaching, therapy, and Employee Assistance Program Professional career coaching, internal learning & development programs 401k plan and pension schemes (in countries where statutorily required) Remote, together At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Please Note We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. To join Webflow, you’ll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice. #J-18808-Ljbffr