96 IT Architecture jobs in South Africa

Job Description: We are seeking a forward-thinking Enterprise Cloud Contact Center Architect to lead implementation of innovative, cloud-based contact center solutions. This role will be pivotal in shaping the future of customer experience by leveraging cloud platforms, AI/ML technologies, and multi-channel capabilities to deliver scalable, seamless, and customer-centric solutions

Responsibilities: Key Responsibilities

• Lead the implementation, and operationalization of cloud contact center architectures using platforms such as Amazon Connect, Genesys PureCloud, and NICE CXone .
• Architect and deploy microservices-based solutions that support scalability, resilience, and high performance.
• Drive digital transformation initiatives by incorporating AI/ML technologies (chatbots, voice bots, sentiment analysis, etc.) into the contact center ecosystem.
• Enable multi-channel engagement (voice, chat, video, social media) to enhance customer experiences.
• Collaborate closely with cross-functional teams ( engineering, product, operations ) to integrate CCaS solutions with enterprise systems.
• Provide thought leadership in contact center transformation, including process optimization, workforce management, and customer journey mapping.
• Define and contribute to best practices, governance, and standards for CCaS architecture and delivery.
• Stay current on emerging technologies and industry trends, translating them into actionable strategies.

Qualifications: Qualifications & Experience

• Bachelor's/Master's degree in Computer Science, Information Technology, or a related field .
• Proven expertise in implementing, and managing contact center architectures at enterprise scale.
• Strong understanding of AI/ML technologies and their application within the contact center domain.
• Hands-on experience with Amazon Connect, Genesys PureCloud, and NICE CXone .
• Industry experience in insurance, utilities, healthcare, or related domains is a plus.
• Relevant certifications (e.g., AWS Certified Solutions Architect – Contact Center, Genesys, NICE CXone) preferred.
• Contributions to open-source projects, publications, or thought leadership in contact center technologies would be advantageous.

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets

We are seeking a skilled Multi-Cloud Engineer to design, deploy, and manage cloud infrastructure across AWS, Azure, and GCP. This role focuses on delivering highly available, secure, and scalable solutions while driving automation and operational efficiency. The ideal candidate combines technical expertise with strong operational acumen, automation skills, and the ability to collaborate across global teams.

Cape Town, Western Cape, South Africa

Date posted

Oct 03, 2025

Job number

Work site

3 days / week in-office

Travel

0-25%

Role type

Individual Contributor

Profession

Digital Sales and Solutions

Discipline

Digital Cloud Solution Architecture

Employment type

Full-Time

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of Artificial Intelligence (AI) and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

As a Principal Digital Cloud Solution Architect (DCSA), you will become part of the next generation of technical sales leaders at Microsoft. With the aid of sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of Microsoft's customers. These customers are adopting industry-leading products and services for their businesses, education or government systems. You will serve as the central point of contact for the customer across engagements helping to drive Microsoft's existing cloud & enterprise consumption through developing and managing customer relationships.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/Minimum Qualifications

• Numerous years experience in technical architect, technical consulting, design and implementation, and/or technical sales

• OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND several years experience in technical architect, technical consulting, design and implementation, and/or technical sales

• OR Relevant certifications from Microsoft or competitive platforms AND a number of years experience in technical architect, technical consulting, design and implementation, and/or technical sales

• OR equivalent experience.

• Number of years of experience with cloud solution sales

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND Numerous years experience in technical architect, consulting, design and implementation, and/or sales

• OR equivalent experience.

• A Number of years experience with cloud-based solution designs, migrations and management of technology.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

• You will end up leveraging your skills either in AI, Infrastructure or Cloud.
• You will lead, drive, and manage engagementsY for repeatable achievement of revenue and consumption targets.
• You will leverage practices to guide customer strategy and future growth to expand the use of Azure by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader. Provide feedback to Microsoft on customer development needs, customer blockers, or mitigation strategies.
• You will conduct analyses into what customers are using versus needs. Drive consumption (cloud and support) with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers that expands, retains, and/or optimizes the customer's Azure consumption.
• You will run Architectural Design Session(s) to build plans for implementing solutions which align to customer business goals and technical environments.
• You will collaborate and orchestrate with other Digital Cloud Solution Architects and the Microsoft ecosystem to ensure properly deployed cloud solutions on Azure.
• Through close engagement with the customers the DCSA will work to meet or exceed monthly, quarterly, and annual team targets and accurately manage their customer progress in Customer Relationship Management (CRM) to forecast, assess risk, and identify performance plans in weekly deal and pipeline reviews with their manager.
• Other: Embody our Culture and Values

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Industry leading healthcare



Educational resources



Discounts on products and services



Savings and investments



Maternity and paternity leave



Generous time away



Giving programs

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Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

JOB PURPOSE:

To design and maintain the enterprise-wide application architecture as guided by the EA standards, procedures and policies.

KEY PERFORMANCE AREAS:

Application Architecture domain establishment

• Interpret and apply approved enterprise architecture principles, policies, procedures in the architecture work.

• Provide guidance on matters related to the application architecture domain, provide domain driven input in all enterprise architecture services as guided by EA standards, procedures, and policies.

• Establish and maintain the application architecture domain (as-is, to-be and transition architecture) for the client. Perform impact assessment and options analysis as part of EA facilitation.

• Develop and maintain architecture roadmap and application portfolio as part of business change.

• Develop and maintain all application architecture templates, provide input for templates in other domains for consistency. Present all domain related changes to the organisation's Governance structures as guided by policies.

• Define domain related position papers to assist in the adoption of new technologies and standard setting for the organisation.

EA tool administration

• Develop, maintain, and or provide input in the establishment of the repository. Maintain the modelling style guidelines and provide access management.

• Publish and create awareness in the organisation on application architecture as part of the enterprise-wide drive or initiative.

Solution Architecture

• Define and design architecture solutions that encompass all architecture domains outlining solutions in line with business requirements, enterprise architecture principles, and ICT

standards to ensure standardisation and risk management.

• Review and ensure solution architecture designs provide seamless integration, scalability, and security in accordance with the prescribed enterprise architecture. Update and maintain the architecture repository with all architecture artifacts as part of architecture implementation governance.

Project planning and implementation

• Contribute to the development and/or evaluation of Terms of Reference documents to assist business and ICT teams during RFI and RFP process.

• Take accountability for the end-to-end delivery of solution/applications/systems and ensure alignment to the approved architecture.

• Develop or provide input to business cases as part of business change.

Stakeholder Management

• Work with ICT, and business stakeholders to understand their strategic direction and ensure that the architecture is in alignment in the implementation of such.

• Provide support to the solution architects to ensure that solutions are created and in alignment with the architecture landscape.

• Communication and Collaboration – Have good communication and collaboration skills to effectively work with the various teams and stakeholders.

• Innovation: Keep up to date with the latest technology trends and bring innovative ideas on how the best solutions can be brought into the organisation.

• Business Alignment: Align designed solution with the overall business strategy and ensure it delivers business value.

EDUCATION, SKILLS AND EXPERIENCE:

• Degree in Computer Science

• TOGAF Certification is a requirement. Knowledge of other frameworks (e.g., Zachman) would be an advantage.

• Minimum three (3) years' experience in Enterprise Architecture tools like Case wise, Visio,Sparx Enterprise Architect to maintain an architecture repository.

• Certification in industry-standard platforms and technologies such as AWS, Azure, or Google Cloud would be an advantage.

• Minimum six (6) years' experience in developing application architecture designs.

• Minimum six (6) years' experience in in development of large-scale solutions involving multiple technologies, functions, and interfaces across in-house and vendor supplied application.

• Minimum six (6) years' experience in designing hybrid (cloud/on-premises) application architecture and integration patterns.

• Solid experience in the development of business cases, performance of impact assessments and options analysis.

• Provide thought leadership, innovation and best practice.

• Experience in solution architecture for (more than one architecture domain in a single project) is an advantage.

• Ability to guide project teams and ensure solutions are developed and deployed in accordance with approved solution architecture is an advantage.

• Strong communication and interpersonal skills, ability to work with cross-functional teams.

About SABS

The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in a dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.

SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.

Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used solely for purposes of recruitment and more specifically for the position you have applied for, and will not be shared with third parties without prior consent unless required by law.

Please note that applications received after the closing date will not be considered.

Purpose Statement

Design, develop, implement and maintain ICT architecture solutions, analysis and systems in accordance with ICT standards and the enterprise architecture for SABS to ensure that the respective business application, data, systems, infrastructure, and security perspectives are in line with the organisation's technology and governance strategies, policies and standards.

Qualification

• Grade 12
• Diploma + Advanced Diploma / B-Degree in IT, IS Computer science or related field (NQF Level 7).
• The Open Group Architecture Framework (TOGAF) 9 Foundation Certification is essential
• Unified Modelling Language 2 (UML) Foundation Certification is preferred.
• Information Technology Infrastructure Library (ITIL) Foundation Certification preferred

Work Experiance

• 8 years' relevant work experience in ICT Architecture.
• 4 years specialist experience within the solution design or architecture environment
• Proven track record of implementing complex architectures and solutions in a corporate environment with hands-on experience in
• complex technical implementations
• Software Development experience is advantageous

Functional Management

• Design, develop and implement ICT Architecture frameworks to facilitate execution of the SABS strategy.
• Design and develop solution architecture and integrate it with the other applicable Enterprise Architecture domains (e.g., Business Architecture, Information/Data Architecture, Application Architecture, Technology Architecture and Security Architecture).
• Align the architectural blueprint with the business strategy, program plan and industry changes and innovations.
• Recommend, develop and implement various activities related to the design, development and maintenance of the ICT Architecture.
• Influence the SABS program prioritisation and align to the business unit strategy, requirements and expectations.
• Understand the current functionality of SABS's business units to ensure that these are aligned to the wider business and ICT architecture blueprint.
• Understand the current SABS levels of strategic and operational capability and actively participate in the development of integrated and aligned solutions that will bridge the gap between current- and future state capabilities.
• Identify opportunities for the application of ICT architecture solutions within SABS.
• Ensure that appropriate business services or functions are reflected in the overall SABS enterprise architecture.
• Develop enterprise architecture into "fit-for-purpose business models.
• Participate in the development and implementation of architectural mechanisms for ICT solutions to improve interoperability of SABS systems
• Develop contextual, conceptual, logical and physical solution architecture and direct and quality assure solution and software development
• Develop, implement and evaluate architectural governance and monitor the adherence thereto to deliver quality products in a controlled environment

Risk and Compliance Management

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks
• Support and provide evidence to all internal and external audit and regulatory requirements.
• Maintain quality risk management standards in line with regulatory requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

Stakeholder Management

• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation. 15% Stakeholder Management
• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation's reputation.
• Represent and participate in the organisation's committees and tasks teams when required.
• Convene and attend meetings and present relevant information stakeholders when required.
• Ensure the provision of excellent customer service.
• Resolve queries and problems within span of control and within agreed time frames.
• Follow up on unresolved queries and complaints where required.
• Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
• Provide subject-matter advocacy and expertise to all relevant stakeholders.
• Manage internal and external relationships to ensure that ICT Architecture best practices are implemented across the organisation.

The Manager Information Security Architecture is responsible for delivering technical security solution designs, reference architecture designs and technical standards for Information Systems within the MTN Group in accordance with the enterprise security designs

Security is entering a new phase where the architecture and systems between IT and the Mobile Network are now using shared platforms or infrastructures. There is an increased focus in the security of these networks and across all areas of the business. The introduction of cloud has blurred the lines between a traditional IT security professional and a Mobile Network Security function. The candidate is further responsible for vetting and advising all OPCO's in the MTN portfolio on Core network, Digital and IT security related projects, including software developed in house by S2 COE. The candidate is also responsible to support Fintech and Infraco security colleague in designing robust and secure architecture for the platform business The incumbent must therefore ensure the successful delivery in context of:

• An expertise-based multicultural federated organisation

• A dynamic and evolving field of information security

• Revolutionary workforce practices which are bringing together global labour markets

• Evolving industry sector constantly presenting new challenges, opportunities and threats to the core businesses

• Dynamic legal and regulatory environment (with specific focus on data sovereignty and privacy/data protection)

• Agile ways of working

• Hybrid networks (cloud and on-premises)

• Values (Our Culture)

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us,

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y'ello

• Lead with Care

• Can-do with Integrity

• Collaborate with Agility

• Serve with Respect

• Act with Inclusion

1. Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Manager Information Security Architecture is responsible for the following deliverables

• Develop information security solution architectures (e.g., people, processes, technology);

• Develop information security reference architecture (IT & telecoms) to manage threats, monitor implementation & compliance; support the design of security reference architecture for both Fintech and Infraco

• Assist with the refinement of MTN Information Security reference architecture and test the architecture against pilot implementations and ongoing OPCO implementations

• Obtain inputs and validate the MTN information security reference architecture with key MTN partners;

• Responsible for design of information security solution architectures for group wide risk mitigation of key risk areas including standardised security architecture, security monitoring, and vulnerability management;

• Develop reference architectures for specific technical security solutions

• Assist OPCOs and platforms with technical security solution designs

• Determine a holistic view of security requirements by evaluating current security operations and requirements; researching information security standards; studying architecture/platform; identifying integration issues and preparing cost estimates;

• Assist in the evaluation of outsourced / third-party technologies and hosting environments to ensure they provide adequate protection for the processing, transmission, and storage of MTN's information;

• Ensure the development of security architectural and development standards for all components of key application stacks (OS, DB, Middleware, Web etc.) and cloud environment (in collaboration with CCOE);

• Maintain a 3 - 5 years security architecture road map with budget requirements to prevent future cybersecurity attacks. Articulate the solution to senior management to receive executive buy-in

• Support the activity of the Architecture Working Committee (AWC) and support the periodic request of the architecture principles related to information security

• Support AI working group and the definition of "security guardrails" as part of the Responsible AI initiatives

• Support the network standardization activities of the GSMA Fraud and Security Group (FASG)

• Assist with management of divisional budgets in line with business objectives and facilitate forecasting;

• Manage project initiative budgets in line with business objectives; and

• Drive initiatives that will ensure that the "cost of operations" are reduced, in line with a least cost operating strategy stemming from the business drivers

• Work with the Senior Manager: Information Systems in order to implement the overall information security architecture requirements and framework, overarched by the business risk strategy;

• Responsible for the implementation of the information security architecture roll-out definition and actualization via third parties;

• Roadmap definitions for security systems by monitoring security environment; identifying security gaps; evaluating and implementing enhancements

• Job Requirements (Education, Experience and Competencies)

Education:

• 4/6-year Information Technology/ Information Systems/ Engineering (or related) Degree

• Master's in business administration is advantageous

• CISSP/CISM/CEH/CSSP (one of)

• SABSA and/or TOGAF qualification will be an advantage

• Cloud certifications (Azure, GCP, AWS) will be an advantage

• DevSecOps certifications will be an advantage

• IA and responsible AI certifications will be an advantageOther Architectural qualifications (ITIL, TMF, COBIT) will be an advantage

Experience:

• 3-5 years of relevant work experience in Information Technology (specifically security)

• Experience in designing and implementing organisation wide information security systems architecture

• Experience in managing and implementing large scale information security projects

• Experience working in Africa and Middle East and have a grasp of political, social, infrastructure and integrity challenges

• Good understanding of the information technology environment of a telecom company

Functional Knowledge:

• Knowledge of technical security disciplines, specifically around security architecture, engineering, and solution delivery

• Knowledge and experience across security products, tools, and industry trends: e.g. Mobile Network Security, Hardware Configuration, Network Protocols, Networking Standards, Windows, Linux and Unix operating systems, Application Security, Data Security, generative and analytical AI models and safeguards, Application integration and Infrastructure Security, Security Frameworks (ISO27001, COBIT, NIST etc.), security attacks pathologies, wired and wireless security, and cyber laws and ethics

• Security protocols, communication protocols, cryptography, authentication and authorisation across mobile networks and systems

• Implementation of multi-factor authentication, single sign-on, identity management or related technologies

• Working knowledge of current security risks, risk management and assessments

• Deep understanding of the MTN business and technology strategy

Skills

• Strong Analytics/data interpretation and presentation skills

• Learning, self-development and continuous improvement

• Detail orientation and high standards on work performed

• Negotiation skills, Interpersonal skills, conflict management and problem solving

• Stress Management and Emotional Intelligence

Behavioural Qualities

• Analytical, organised and methodical

• Operationally astute, proactive, detail-oriented

• Results drive team player

Lead Developer

3 Months Renewable Contract

Available Immediately

Banking

Role Overview

We are seeking a highly skilled
Lead Developer
with strong expertise in
data architecture, data engineering, data modelling, and SQL
to join our team in the banking sector. The successful candidate will play a critical role in designing, building, and optimizing scalable data solutions while providing technical leadership and mentorship to a junior team of developers and analysts. This role requires both hands-on technical expertise and the ability to guide and upskill a growing team.

Key Responsibilities

• Lead the design, development, and implementation of
  robust data architectures
  to support banking applications and analytics.
• Develop, optimize, and maintain
  ETL/ELT pipelines, data warehouses, and data lakes
  .
• Drive the design and enforcement of
  data modelling standards
  to ensure accuracy, consistency, and scalability across systems.
• Write efficient and optimized
  SQL queries
  , stored procedures, and database scripts for complex data processing.
• Collaborate with stakeholders across business and IT to translate requirements into scalable technical solutions.
• Ensure data solutions are compliant with
  regulatory, governance, and security requirements
  in the banking sector.
• Provide
  hands-on technical leadership
  , code reviews, and best practices to elevate the technical quality of deliverables.
• Mentor, coach, and upskill a junior team of developers and analysts, fostering a culture of knowledge sharing and continuous improvement.
• Stay current with industry trends, emerging technologies, and best practices in
  data engineering and architecture
  .

Key Skills & Competencies

• Strong leadership and
  mentorship abilities
  , with proven experience developing junior talent.
• Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to non-technical audiences.
• Strong problem-solving skills, analytical thinking, and attention to detail.
• Ability to work under pressure in a
  regulated and fast-paced banking environment
  .

Technical Requirements

• Proven expertise in
  SQL development
  (query optimization, stored procedures, performance tuning).
• Strong knowledge of
  data architecture and data modelling principles
  (relational, dimensional, and NoSQL).
• Experience with
  data engineering frameworks
  and technologies (e.g., Python, Spark, Kafka, Airflow, or similar).
• Experience designing and managing
  data warehouses and/or data lakes
  (e.g., Snowflake, Redshift, BigQuery, or equivalent).
• Proficiency in
  ETL/ELT design and implementation
  .
• Familiarity with
  cloud platforms
  (AWS, Azure, or GCP) and their data services.
• Strong understanding of
  data governance, data quality, and security practices
  within financial services.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (Master's advantageous).
• 8+ years of experience in
  data engineering, data architecture, and SQL development
  .
• 3+ years in a
  leadership or senior developer role
  , with mentorship experience.
• Prior experience in the
  banking or financial services sector
  is strongly preferred.

POSITION STATEMENT

This high-impact, hands-on leadership role is responsible for defining and executing the technical strategy and operational systems integration across DFA (FTTB) and Vumatel (FTTH). The successful candidate will form part of the technical authority in OSS/BSS, billing, Salesforce Communications Cloud, and revenue assurance while also owning the architectural integrity and user experience alignment of digital self-service and omnichannel platforms.

The role requires someone who is assertive yet collaborative, highly technical, and capable of translating complex systems into reliable, scalable, and customer-aligned solutions. This includes oversight of end-to-end fulfilment flows, self-service interfaces, channel orchestration, cloud infrastructure, and revenue-impacting controls.

KEY RESPONSIBILITIES

• Enterprise Architecture & Technical Direction
• Salesforce Communications Cloud & Digital Platforms
• OSS/BSS, Billing & Provisioning Integration
• Revenue Assurance-Driven Design
• Cloud Architecture (AWS & Azure)
• Development Leadership & Execution
• Assertive, Inclusive Leadership
• Clear Communication at All Levels
• Technology Environment:
• Salesforce: Communications Cloud (Velocity), Omni Studio, Apex, LWC
• Languages: Python, JavaScript
• Cloud: AWS (Lambda, S3, EC2), Azure (Functions, App Services)
• Integration & Middleware: REST, SOAP, MuleSoft, WSO2
• OSS/BSS Platforms: NetCracker, Amdocs, CSG, or equivalent
• Billing & RA: Mediation systems, billing engines, rating/revenue reconciliation
• DevOps/Monitoring: Git, Jenkins, Bitbucket, Azure DevOps, Splunk, Grafana, ELK
• Customer & Digital Platforms: Self-service portals, mobile apps, chatbot/IVR integration

EDUCATION & EXPERIENCE

• Bachelor's degree in computer science, Software Engineering, Information Systems, or equivalent.
• Salesforce Certifications: Developer I, Developer II, Communications Cloud Consultant or Architect.
• AWS and/or Azure Solution Architect certifications preferred.

• TM Forum frameworks (SID, eTOM, TAM) understanding advantageous.

• 10+ years in telco technology, with 5+ years in systems architecture and technical leadership roles.

• Strong track record in OSS/BSS, billing, and telecom provisioning flows.
• Hands-on Salesforce platform and Apex development experience.
• Fluency in Python, API integration, and troubleshooting complex distributed systems.
• Cloud architecture and deployment experience in AWS and/or Azure.
• Practical experience embedding revenue assurance into system design.
• Familiarity with digital product delivery, user journeys, and omnichannel strategies.

KEY COMETENCIES & SKILLS

• Technical Authority: Deep understanding of OSS/BSS, CRM, and billing architecture — backed by development skills.
• Digital & Omnichannel Thinking: Designs user-centric digital platforms with reusable APIs and consistent experiences across channels.
• Revenue Assurance Mindset: Prioritizes accuracy, auditability, and system traceability to protect the revenue chain.
• Assertive but Inclusive: Leads with clarity and decisiveness while integrating stakeholder input and building consensus.
• Cloud-Native Execution: Designs scalable, cost-efficient, cloud-first architectures with observability and resilience.
• Clear Communicator: Tailors communication to the audience — from executives to engineers — ensuring alignment and understanding.