30 IT Analysis jobs in South Africa

Data Analysis Lecturer

R150000 - R250000 Y Eduvos

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Job Description

Eduvos
is looking to hire the services of an
Independent Contractor, Data Analysis Lecturer
,
at our
Durban
campus on a part-time basis.

Type Of Appointment
Independent Contractor (part-time; flexible workhours agreement)
Purpose

  • To lecture Data Analysis-related modules, in the Law faculty on a part-time (contractual) basis.
  • To assist in the administration and departmental affairs and activities as required by the academic department.
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Data Analysis Lecturer

R150000 - R250000 Y EDUVOS

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Job Description

Job Advert Summary

Eduvos is looking to hire the services of an Independent Contractor, Data Analysis Lecturer, at our Durban campus on a part-time basis.

Type of appointment:

Independent Contractor (part-time; flexible workhours agreement)

Purpose:

  • To lecture Data Analysis-related modules, in the Law faculty on a part-time (contractual) basis.
  • To assist in the administration and departmental affairs and activities as required by the academic department.
Minimum Requirements

Minimum qualifications required:

  • Honours degree in Statistics/ Data Science / Mathematics/ Computer Science/ Information Systems or a relevant qualification (A Masters qualification will be an advantage)

Experience:

  • Minimum: 1 - 2 years relevant lecturing experience
  • Necessary knowledge of higher education practices and processes
  • Relevant research experience
Duties and Responsibilities

Modules to be lectured:

  • Introduction to Data Analysis
  • Computer Skills (All Levels)

Responsibilities:

  • Lecturing
  • General administration
  • Setting and marking of assessments
  • Preparation of notes and additional study materials
  • Quality Assurance
  • Management of At-risk students
Functional and Behavioural Competencies

Competencies

  • Initiative and responsibility
  • Constructive teamwork, relations and networking
  • Influence
  • Analysis and judgement
  • Innovation and change
  • Systematic approach (planning and organising)
  • Steadiness (emotional tenacity)
  • Communication
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Financial Analysis

R60000 - R100000 Y PwC

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Job Description

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals.

In deal recovery management at PwC, you will focus on helping clients navigate financial distress and recover from challenging business situations. You will be responsible for providing strategic advice and solutions to optimise recovery outcomes.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

  • Respond effectively to the diverse perspectives, needs, and feelings of others.
  • Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
  • Use critical thinking to break down complex concepts.
  • Understand the broader objectives of your project or role and how your work fits into the overall strategy.
  • Develop a deeper understanding of the business context and how it is changing.
  • Use reflection to develop self awareness, enhance strengths and address development areas.
  • Interpret data to inform insights and recommendations.
  • Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

A career within Deals Business Recovery Services, will provide you with the opportunity to support our clients survive an imminent crisis or simply fix gaps in their organisation. We help clients, reduce balance sheet stress, generate cash and reduce costs or refinance to find the best source of capital to support their business objectives. Whatever the solution, we help them manage challenges until the job is done.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  • Delegate to others to provide stretch opportunities, coaching them to deliver results.
  • Demonstrate critical thinking and the ability to bring order to unstructured problems.
  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.
  • Review your work and that of others for quality, accuracy and relevance.
  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.
  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
  • Use straightforward communication, in a structured way, when influencing and connecting with others.
  • Able to read situations and modify behavior to build quality relationships.
  • Uphold the firm's code of ethics and business conduct.

Role Summary:

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. In a place where you are encouraged to lead with your heart and values. And where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Qualifications / Certifications required:

  • Bachelor of Commerce with Honours in Accounting

  • Bachelor of Business Science with Honours in Finance / CA (SA); or

  • Engineer or relevant professional qualification (e.g. MBA, APICS, CPIM); or

  • CFA, CIMA or other relevant related degree / professional designation.

Responsibilities of role:

As a member of the PwC CARS team, the candidate will be involved in a variety of financial advisory and restructuring projects across a diverse range of industries and will gain exposure to a wide range of clients. PwC CARS services a wide spectrum of clients ranging from large, listed multinationals through to entrepreneurial, owner managed businesses, covering both domestic and cross Africa border work.

We are looking for a Senior Associate to join our growing team to work on high-profile clients experiencing stress / distress to their business model and who require turnaround or transformation with a financial or operational restructuring lens, spanning a broad range of industry sectors. You'll provide analysis and business assessment support to the team for restructuring and/or turnaround projects.

Typically, you will work with our clients information to help our teams identify and implement rapid, tactical and sustainable financial and operational restructuring measures, for example you will be part of the team advising on:

In addition to these services you'll be expected to:

You will also be expected to take an active part in our team and practice development and will typically:

Skill sets required:

To be successful in this role, financial analysis skills and a curious commercial business mindset are critical. You will be able to demonstrate a high level of agility in a demanding environment and be able to effectively communicate with a broad range of stakeholders. Project management skills are considered fundamental together with critical thinking and a motivated and commercially astute approach to business restructuring needs.

Candidates will display the following competencies:

  • Experience with data analysis;
  • Experience with data analytics tools e.g. Power BI, Alteryx;
  • Experience of operational or financial improvement from a management consultancy, corporate finance advisory firm or as an 'internal consultant' in a corporate;
  • Operations experience, across sectors: engineering, financial services, retail, industrial, consumer, high tech, utilities, logistics, telecoms and energy;
  • Competent with spreadsheets, financial and operational analysis.
  • Financial restructuring and exit strategies,
  • Financing and debt advisory related services,
  • Turnaround strategy,
  • Independent business reviews,
  • Strategic options analysis,
  • Contingency planning reviews,
  • Short-term cash flow reviews and forecasting, helping clients see and control their cash positions
  • Cash levers to smooth cash flow/conserve cash
  • Cost out and EBITDA optimisation initiatives
  • Working capital improvement plans;
  • Restructuring Office services - helping client management develop and implement turnaround programs
  • Take on a "hands-on" role to manage stakeholders and inspire change
  • Provide robust data analysis and baselining support for change programmes
  • Interface directly with client teams to collect, analyse and develop insights into their business
  • Prepare presentations and/or reports to key stakeholders (e.g. Board, Private Equity investor, lenders, etc.)
  • Work alongside other PwC teams, including specialist lines of service and sector experts.
  • Support with one or two areas of internal team management
  • Work with team members in areas of business development and origination efforts
  • Supporting the needs of the go-to-market strategy
  • Possesses a high degree of self-motivation and energy, agility and the ability to drive for high quality, meeting of deadlines and track record of setting and achieving goals;
  • Good interpersonal and client relationship skills and the ability to relate to people at all levels of an organisation;
  • A highly motivated, confident individual with presence;
  • A proactive and dynamic team player;
  • Problem solving capabilities / skills with the ability to think strategically, innovatively and "out the box";
  • Ability to demonstrate a high level of agility in a demanding environment;
  • An interest in and knowledge of the financial markets and the significant turnaround opportunity across SMA and Africa;
  • A desire to build on commercial and industry knowledge;
  • A desire and motivation to build interest in and knowledge for proactive origination and account targeting;
  • Financial analysis and/or modelling skills;
  • Negotiation skills;
  • Conflict management skills;
  • Excellent verbal and written communication skills are essential, including the ability to input into storyboarding solutions for clients including on projects and proposals - be able to contribute to succinct, well-structured reports and client communications;
  • Highly rated with good academic credentials; and

Proven ability to multitask and ensure effective delivery of the priorities to meet targets and objectives and who works effectively under pressure.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

September 28, 2025

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Business Intelligence, Analysis

R900000 - R1200000 Y SA Metal Group (Pty) Ltd

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Job Description

Job Description
Only applications through Dittohire will be considered. DO NOT send your CV/job application via email
Job Purpose
The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role is key to bridging the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth.

Key Responsibilities
Team Leadership & Management

  • Lead, mentor, and manage the performance and professional development of the Business Intelligence team.
  • Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution.
  • Foster a collaborative environment that encourages knowledge sharing and high performance.
  • Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.

Application Support Management

  • Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems.
  • Ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries.
  • Analyse support trends to identify root causes, recommending permanent solutions such as system enhancements, bug fixes, or improved user training.
  • Act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution.
  • Manage communication with business users regarding ticket status, resolution timelines, and system outages.

System Development Lifecycle (SDLC) Management

  • Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria.
  • Lead the creation of intuitive and user-centric UI/UX designs and wireframes for new features and systems.
  • Develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT), to ensure solutions are robust and meet business requirements.
  • Plan and execute seamless system deployments and deliver effective user training programs.

Strategic Project Development & Execution

  • Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage.
  • Construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI (ROI) projections, and feasibility studies.
  • Execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
  • Define Key Performance Indicators (KPIs) to measure and report on the business impact and success of strategic initiatives.

Business Intelligence & Data Governance

  • Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis.
  • Support and contribute to the company's Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data.
  • Assist business with complex excel analysis.

QUALIFYING CRITERIA

  • Education: Bachelor's degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous.
  • A minimum of 8 years of experience in a business analysis, systems analysis, or related role.
  • At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals.
  • Demonstrable experience managing the full project lifecycle for software or system implementations.
  • Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI)
  • Solid understanding and practical experience with Master Data Management (MDM) principles.
  • Strong troubleshooting skills and root-cause analysis ability.
  • Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Working knowledge on translating business needs into technical specifications.
  • Experience in report writing and executive feedback.
  • Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable.

QUALIFYING ATTRIBUTES

  • Leadership: Strong ability to lead, inspire, and develop a high-performing team.
  • Strategic Thinking: Proven ability to see the bigger picture, align technology with business goals, and drive strategic change.
  • Problem-Solving: Exceptional analytical skills with a talent for root cause analysis and solving complex business and system problems.
  • Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
  • Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
  • Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
  • Continuous Learning: A passion for staying current with emerging technologies, BI trends, and modern business analysis practices, and fostering that curiosity within the team.

We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.

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Data Analytics and Data Analysis Lecturer

Vanderbijlpark, Gauteng R90000 - R120000 Y EDUVOS

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Job Description

Job Advert Summary

Eduvos is looking to hire the services of an Independent Contractor, Data Analytics and Data Analysis Lecturer, at our Vanderbijlpark campus on a part-time basis.

Type of appointment:

Independent Contractor (part-time; flexible workhours agreement)

Purpose:

  • To lecture Commerce-related modules, in the faculty on a part-time (contractual) basis.
  • To assist in the administration and departmental affairs and activities as required by the academic department.
Minimum Requirements

Minimum qualifications required:

  • Honours in ITC
  • Certificate in Power BI

Experience:

  • Relevant lecturing experience
  • Necessary knowledge of higher education practices and processes
  • Relevant research experience
Duties and Responsibilities

Modules to be lectured:

  • Data Analytics (Power BI)
  • Data Analysis

Responsibilities:

  • Lecturing
  • General administration
  • Setting and marking of assessments
  • Preparation of notes and additional study materials
  • Quality Assurance
  • Management of At-risk students
Functional and Behavioural Competencies

Competencies

  • Initiative and responsibility
  • Constructive teamwork, relations and networking
  • Influence
  • Analysis and judgement
  • Innovation and change
  • Systematic approach (planning and organising)
  • Steadiness (emotional tenacity)
  • Communication
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Investment/Credit Analysis

R30000 - R50000 Y URA Consulting

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Job Description

Company Description

Development Finance Company- Hybrid

Role Description

Our client is looking to urgently hire an mid-tier Analyst with 5 yrs experience in development finance, ideal-making, corporate finance and/or investment management. You must have strong credit, business development, and financial modelling skills.

Qualifications

  • Min 5 year's relevant experience
  • Qualifications in Finance, Accounting, Agricultural Economics, or Business Economics- post graduate advantageous.
  • Excellent Communication
    , presentation, and report-writing skills.
  • Ability to structure deals and recommend risk mitigants.
  • Competency in MS Excel, Word, and PowerPoint.
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Manager: Analysis Actuary

R1200000 - R2400000 Y Sanlam

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Job Description

Who are we?
Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

What will you do?
The experience investigations team is responsible for delivering business insights through retrospectively looking at claims and persistency experience. The team is also one of the few within the broader Sanlam Group to be a custodian of a Business Intelligence (BI) asset. The vision for the team is to fully digitalise our processes, and also to further enable consumption of new age statistical/actuarial techniques to add business value.

Output/Core Tasks

  • Manage, own and enhance the Experience Investigation reporting process within SRS/Glacier Actuarial to deliver valuable insights for the businesses that we serve
  • Collaborate to define, create and realise the ideal operating model for actuarial experience investigations in the context of a new business intelligence (BI) platform
  • Liaise and engage with stakeholders from Sanlam Group BI to ensure the efficient running of the experience investigations operation model
  • Ensure the Experience Investigation operating model delivers business value
  • Maintenance of the Experience Investigation model
  • Automation and optimisation of legacy processes
  • Assist with ad-hoc actuarial analyses on special projects
  • Collaborate in the wider SLS teams working on special projects
  • Regular engagement with senior management on the performance of the business
  • Deliver analytical-, business- or projection models as required from special projects
  • Research data science/statistical techniques and their application in an actuarial context

What will make you successful in this role?
Qualifications

  • Qualified or nearly qualified actuary (FASSA)
  • 3-4 years in the life insurance industry

Experience And Skills

  • Experience / knowledge of Sanlam's life insurance products will be an advantage
  • Leadership and managerial qualities
  • Python, R, SQL experience or knowledge of advanced analytics
  • Keen interest in advanced predictive modelling capabilities
  • Comfortable building and implementing statistical forecasting models
  • The combination of actuarial and data science experience will be an advantage
  • Comfort working with and interrogating big data sets
  • Strong operational process focus
  • Good verbal and written communication skills
  • Good attention to detail
  • Ability to work independently, take initiative and meet deadlines
  • Strong analytical and conceptual thinking
  • Good MS Office skills (Word, Excel)
  • Knowledge seeking/learning orientation

Personal Attributes
Self-development - Contributing independently

Interpersonal savvy - Contributing independently

Nimble learning - Contributing independently

Tech savvy - Contributing independently

Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies
Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing date: 20 September 2025
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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Body Water Analysis

Pietermaritzburg, KwaZulu Natal ottoBauthentic

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Job Description

We are seeking a well-groomed, professional, and confident individual with a background in health sciences, personal training, or the wellness industry. The successful candidate will conduct BWA assessments for hospital inpatients and outpatients, ensuring the highest standards of professionalism, accuracy, and patient care.

Key Responsibilities:

  • Perform BWA (Body Water Analysis) assessments using multi-frequency bioimpedance devices in hospital wards, ICUs, and outpatient areas.
  • Ensure proper setup, calibration, and hygiene protocols of the equipment.
  • Explain results clearly and professionally to patients and clinicians, maintaining sensitivity and confidentiality.
  • Coordinate appointments and workflow with the clinical dietitians at the company.
  • Maintain accurate records and data logs for each assessment.
  • Represent the companies brand with a high level of professionalism and integrity in hospital settings.
  • Provide feedback to management on patient and doctor engagement opportunities.
  • Ensure equipment and consumables are kept in excellent working order and replenished as needed.

Minimum Requirements:

  • Degree or diploma in Health Sciences, Human Physiology, Exercise Science, Personal Training, or related field.
  • Prior experience in body composition analysis, fitness assessments, or clinical measurements is advantageous.
  • Well-presented and articulate, with strong interpersonal and communication skills.
  • Own reliable vehicle and valid driver's license (essential).
  • Able to travel between hospitals in Pietermaritzburg and Durban.
  • Comfortable working in a clinical environment and interacting with healthcare professionals.
  • Strong organizational skills and attention to detail.

Personal Attributes:

  • Professional appearance and manner.
  • Confident, approachable, and empathetic when dealing with patients.
  • Self-motivated and able to work independently.
  • High ethical standards and respect for patient confidentiality.
  • Enthusiastic about health, wellness, and science-based practice.

Work will require traveling between Pietermaritzburg & Durban (travel between hospitals required)

R12 000 pm Plus travel allowance

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Analysis & Investigations Actuary

R104000 - R130878 Y Sanlam

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Job Description

Manage, own and enhance the Experience Investigation reporting process within SRS/Glacier Actuarial to deliver valuable insights for the businesses that we serve.

Responsibilities

  • Collaborate to define, create and realise the ideal operating model for actuarial experience investigations in the context of a new business intelligence (BI) platform.
  • Liaise and engage with stakeholders from Sanlam Group BI to ensure the efficient running of the experience investigations operation model.
  • Ensure the Experience Investigation operating model delivers business value.
  • Maintenance of the Experience Investigation model.
  • Automation and optimisation of legacy processes.
  • Assist with ad-hoc actuarial analyses on special projects.
  • Collaborate in the wider SLS teams working on special projects.
  • Regular engagement with senior management on the performance of the business.
  • Deliver analytical-, business- or projection models as required from special projects.
  • Research data science/statistical techniques and their application in an actuarial context.

Qualifications

  • Qualified or nearly qualified actuary (FASSA).
  • 3-4 years in the life insurance industry.

Required Skills

  • Experience / knowledge of Sanlam's life insurance products will be an advantage.
  • Leadership and managerial qualities.
  • Python, R, SQL experience or knowledge of advanced analytics.
  • Keen interest in advanced predictive modelling capabilities.
  • Comfortable building and implementing statistical forecasting models.
  • The combination of actuarial and data science experience will be an advantage.
  • Comfort working with and interrogating big data sets.
  • Strong operational process focus.
  • Good verbal and written communication skills.
  • Good attention to detail.
  • Ability to work independently, take initiative and meet deadlines.
  • Strong analytical and conceptual thinking.
  • Good MS Office skills (Word, Excel).
  • Knowledge seeking/learning orientation.
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Policy Analysis Adviser

R20000 - R240000 Y CXP are now part of the Huntswood Group

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Job Description
Job Overview:
The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA.

Job Responsibilities

  • Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion received via a variety of referral sources into CFS; working to agreed SLA's and following the Policy Validation Guide and CFS Procedure documents Investigate the validity of FCIM'S customers claims history by carrying out post sale CUE (Claims Underwriting Exchange) match validation and processing any necessary changes to the policy.
  • Investigate, through to a conclusion, policies where Quote Manipulation is suspected prior to the inception of the policy
  • To investigate and manage any potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off
  • Contacting policyholders by phone and email, adhering to TCF and DPA principles, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
  • To update and revise customers' policy details making any necessary adjustments and cancellations.
  • Make outbound calls to customers in relation to validation procedures/ queries whilst adhering to TCF and DPA principles.
  • Administer and process incoming post and e-mail, including the scanning of relevant documents.
  • Handle all complaints received effectively and efficiently adhering to FCIM Complaints policy
  • Manage the delegated mailboxes ensuring all correspondence is actioned with agreed SLA's.
  • Promptly identifying matches that do not require further investigation and ensure closure is actioned in a timely manner, within SLA's.
  • Maintain positive relationships with all business employees and departments comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
  • Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
  • Any other reasonable duties

Job Requirements

  • Minimum of a Matric/NQF 4 qualification
  • Solid insurance experience
  • Vehicle insurance claims experience
  • Strong Microsoft Office experience with Word, Excel and Power - Point.
  • High level Customer Service Skills

Experience Required

  • Previous experience in a complaint handling role, ideally with experience in early resolutions
  • Experience in handling fraudulent claims/misrepresentation at policy inception will be advantageous
  • Previous complaint handling experience within an FCA regulated business is ideal.
  • Experience taking both outbound and inbound calls
  • Providing the best resolution for the customer

Skills Required

  • Good communication skills, both verbal and written
  • Good time management and organization skills
  • Problem solving skills with the ability to adopt a logical approach to resolving problems
  • Good data and statistical analysis skills
  • Good technical skills
  • IT and software skills, including good Microsoft Excel and Word knowledge

Preferred Requirements/Skills

  • Experience/exposure to UK customers'/clientele.
  • RE qualification
  • FAIS credits

Core Behaviour
Huntswood's employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

NB: All appointments are subject to the positive outcome of pre-employment verification checks.
Apply

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  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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