901 IT Agent jobs in South Africa

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The personal lines Technical Agent: Client Service will be responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.

Minimum Requirements

Minimum Qualification

• Grade 12 / Standard 10 / NQF 4
• RE 5 Certificate (as per DOFA date)

Minimum Experience

• Minimum 3 years Call Centre and administrative experience
  •
• Minimum 2 years in the STI environment
• Computer literacy

Knowledge and Skills

Customer Service

Team Support

Administration

Quality, compliance and accreditation

Personal Attributes

Communicates effectively - Contributing dependently

Decision quality - Contributing dependently

Action orientated - Contributing dependently

Optimises work processes - Contributing dependently

Core Competencies

Cultivates innovation - Contributing dependently

Customer focus - Contributing dependently

Collaborates - Contributing dependently

Being resilient - Contributing dependently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Job description

Job Title: Broadband/Data Support Engineer

Job Summary: As a Broadband/Data support engineer, you will be responsible for providing technical assistance and troubleshooting to customers who use our broadband and data products and services. You will also be involved in installing, configuring, and maintaining broadband and data systems and devices, such as routers, modems, switches, and cables.

Job Duties:

• Respond to customer inquiries and requests via phone, email, or ticketing system.
• Diagnose and resolve technical issues related to broadband and data systems, devices, applications, and network connectivity.
• Provide guidance and training to customers on how to use our broadband and data products and services effectively.
• Install, configure, and update broadband and data systems and devices according to customer specifications and requirements.
• Perform quality assurance tests and monitor system performance and availability.
• Document and report technical issues, solutions, and feedback to the relevant teams.
• Collaborate with other engineers and technicians to ensure customer satisfaction and service quality.

• Stay updated on the latest trends and developments in broadband and data technology and industry standards

• Job Goals:

• To provide timely, accurate, and professional support to our customers who use our broadband/data products and services.
• To ensure the optimal performance, reliability, and security of our broadband/data systems and devices
• To contribute to the improvement and innovation of our broadband/data products and services

Job Title: Junior VOIP Support Engineer

Job Summary: As a VOIP support engineer, you will be responsible for providing technical assistance and troubleshooting to customers who use our VOIP products and services. You will also be involved in installing, configuring, and maintaining VOIP systems and devices, as well as performing quality assurance tests and resolving issues.

Job Duties:

• Respond to customer inquiries and requests via phone, email, or ticketing system.
• Diagnose and resolve technical issues related to VOIP systems, devices, applications, and network connectivity.
• Provide guidance and training to customers on how to use our VOIP products and services effectively.
• Install, configure, and update VOIP systems and devices according to customer specifications and requirements.
• Perform quality assurance tests and monitor system performance and availability.
• Document and report technical issues, solutions, and feedback to the relevant teams.
• Collaborate with other engineers and technicians to ensure customer satisfaction and service quality.
• Stay updated on the latest trends and developments in VOIP technology and industry standards.

Job Goals:

• To provide timely, accurate, and professional support to our customers who use our VOIP products and services.
• To ensure the optimal performance, reliability, and security of our VOIP systems and devices
• To contribute to the improvement and innovation of our VOIP products and services

communication skills

Experience is essential

Must have driver's licence

Living in or around Alberton but not limited to.

Job Title: Broadband/Data Support Engineer

Job Summary:
As a Broadband/Data support engineer, you will be responsible for providing technical assistance and troubleshooting to customers who use our broadband and data products and services. You will also be involved in installing, configuring, and maintaining broadband and data systems and devices, such as routers, modems, switches, and cables.

Job Duties:

• Respond to customer inquiries and requests via phone, email, or ticketing system.
• Diagnose and resolve technical issues related to broadband and data systems, devices, applications, and network connectivity.
• Provide guidance and training to customers on how to use our broadband and data products and services effectively.
• Install, configure, and update broadband and data systems and devices according to customer specifications and requirements.
• Perform quality assurance tests and monitor system performance and availability.
• Document and report technical issues, solutions, and feedback to the relevant teams.
• Collaborate with other engineers and technicians to ensure customer satisfaction and service quality.

• Stay updated on the latest trends and developments in broadband and data technology and industry standards

• Job Goals:

• To provide timely, accurate, and professional support to our customers who use our broadband/data products and services.
• To ensure the optimal performance, reliability, and security of our broadband/data systems and devices
• To contribute to the improvement and innovation of our broadband/data products and services

Job Title: Junior VOIP Support Engineer

Job Summary:
As a VOIP support engineer, you will be responsible for providing technical assistance and troubleshooting to customers who use our VOIP products and services. You will also be involved in installing, configuring, and maintaining VOIP systems and devices, as well as performing quality assurance tests and resolving issues.

Job Duties:

• Respond to customer inquiries and requests via phone, email, or ticketing system.
• Diagnose and resolve technical issues related to VOIP systems, devices, applications, and network connectivity.
• Provide guidance and training to customers on how to use our VOIP products and services effectively.
• Install, configure, and update VOIP systems and devices according to customer specifications and requirements.
• Perform quality assurance tests and monitor system performance and availability.
• Document and report technical issues, solutions, and feedback to the relevant teams.
• Collaborate with other engineers and technicians to ensure customer satisfaction and service quality.
• Stay updated on the latest trends and developments in VOIP technology and industry standards.

Job Goals:

• To provide timely, accurate, and professional support to our customers who use our VOIP products and services.
• To ensure the optimal performance, reliability, and security of our VOIP systems and devices
• To contribute to the improvement and innovation of our VOIP products and services

communication skills

Experience is essential

Must have driver's licence

Living in or around Alberton but not limited to.

About us

1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life.

Job Purpose

Be the first line of contact for Pro & Premier customers. Provide 3rd line technical support for tickets escalated. Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with SLAs and take ownership of incidents and manage through to resolution.

Duties and Responsibilities

• Monitoring
• Systems and fix potential issues or escalate where required.
• Attend to proactive and reactive monitoring alerts to ensure minimum disruption to customers.
• Troubleshooting
• Server hardware and OS software related issues.
• Basic RAID (1,5,10)
• Second and Third line Hosting queries
• Customer Support
• First point of contact for Pro and Premier customers
• Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with SLAs.
• Build and maintain the company's reputation & customer relationships.
• Perform the backup + restore of systems
• Take ownership of incidents and manage through to resolution where possible.
• Liaise with Sysadmin on projects and technical tasks.
• Produce information reports upon request.

Qualification and Experience

• Matric or equivalent, IT qualification advantageous
• • Windows server knowledge (server 2008 R and certification required
  • A+ N+ certification
• Two+ years' experience in an IT Service Desk support environment (3rd line support), experience supporting VMware hypervisor, Linux Servers, Windows Servers, MysQL and MsSql.
• Solid technical understanding of
• DNS
• Web Hosting and Web Hosting Technologies
• Basic Understanding of
• Network troubleshooting
• MsSQL and MySQL
• VPS and Docker
• Virtualization(Kvm/Hyper-v)
• Exposure to
• Data Centre hardware, software, and storage technologies.
• Modern Backup & Disaster Recovery technologies

Advantageous

• Linux LPIC certification(s)
• Scripting (PowerShell, Bash, Phyton, etc.)
• cPanel Certification
• Plesk Certification

Key Competencies

• A desire for continuous learning and career development
• Ability to work well in a team environment with a high degree of collaboration
• Strong Interpersonal skills
• Customer focused
• Strong technical aptitude
• Solution driven
• Takes initiative
• Excellent delivery standards

Requirements

• Own transport with a valid driver's licence
• Shift work

This appointment will be made in accordance with the Company's Employment Equity Plan and preference will be given to people from Designated Groups and people with a disability, provided such job applicants meet the inherent criteria of the vacancy. Please note only shortlisted candidates will be contacted.

In with the POPIA the usage of your personal data and sensitive personal data will be used for the following purposes, communicate with you regarding positions you have applied for, assess your skills, qualifications and suitability as well as obtain references and background checks when necessary.

About us

1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life.

Job Purpose

Be the first line of contact for Pro & Premier customers. Provide 3rd line technical support for tickets escalated. Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with SLAs and take ownership of incidents and manage through to resolution.

Duties and Responsibilities

• Monitoring
• Systems and fix potential issues or escalate where required.
• Attend to proactive and reactive monitoring alerts to ensure minimum disruption to customers.
• Troubleshooting
• Server hardware and OS software related issues.
• Basic RAID (1,5,10)
• Second and Third line Hosting queries
• Customer Support
• First point of contact for Pro and Premier customers
• Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with SLAs.
• Build and maintain the company's reputation & customer relationships.
• Perform the backup + restore of systems
• Take ownership of incidents and manage through to resolution where possible.
• Liaise with Sysadmin on projects and technical tasks.
• Produce information reports upon request.

Qualification and Experience

• Matric or equivalent, IT qualification advantageous
• Windows server knowledge (server 2008 R and certification required
• A+ N+ certification
• Two+ years' experience in an IT Service Desk support environment (3rd line support), experience supporting VMware hypervisor, Linux Servers, Windows Servers, MysQL and MsSql.
• Solid technical understanding of
• DNS
• Web Hosting and Web Hosting Technologies
• Basic Understanding of
• Network troubleshooting
• MsSQL and MySQL
• VPS and Docker
• Virtualization(Kvm/Hyper-v)
• Exposure to
• Data Centre hardware, software, and storage technologies.
• Modern Backup & Disaster Recovery technologies

Advantageous

• Linux LPIC certification(s)
• Scripting (PowerShell, Bash, Phyton, etc.)
• cPanel Certification
• Plesk Certification

Key Competencies

• A desire for continuous learning and career development
• Ability to work well in a team environment with a high degree of collaboration
• Strong Interpersonal skills
• Customer focused
• Strong technical aptitude
• Solution driven
• Takes initiative
• Excellent delivery standards

Requirements

• Own transport with a valid driver's license
• Shift work

This appointment will be made in accordance with the Company's Employment Equity Plan and preference will be given to people from Designated Groups and people with a disability, provided such job applicants meet the inherent criteria of the vacancy. Please note only shortlisted candidates will be contacted.

In with the POPIA the usage of your personal data and sensitive personal data will be used for the following purposes, communicate with you regarding positions you have applied for, assess your skills, qualifications and suitability as well as obtain references and background checks when necessary.

Ecowize is looking for a Technical Service Technician to ensure that satellites are fully operational through performing preventative maintenance as per service schedule.

Continuously identify opportunities for improvement to optimize resources (manpower, energy and water), that includes utilization of industrial washing systems and time-study activities.

High-level Job Objectives:

• Internal Customer Focus on regular, meaningful interactions to drive an inclusive partnership which will ensure optimal working order of satellites. Ensure Maintenance Report is submitted accurately and timeously.


• Financial Focus by ensuring expenses fall within budget, reported accurately and timeously. Ensure all replacement parts are invoiced correctly to sites.


• People Focus on empowering, developing, and motivating teams and individuals to perform at their best through training initiatives to enhance service delivery.


• Compliance Focus to ensure that all regulatory measures are consistently applied, in terms of Health and Safety, Food safety, Audit Standards and Compliance regulations.


• Company Values and Teamwork in accordance with the company’s values and required behaviours.

Responsibilities:

• Ensure that customer needs are meet by providing technical expertise to site manager, cleaning team, technical sales consultant, and customer.


• Manage, resolve complaints, and advise internal/external stakeholders on corrective action.


• Managing of the budget and ensuring that maintenance and cost are kept as low as possible, this includes asset management and driving of efficiencies and innovation.


• To ensure that application of audit procedures conform to the clients quality standards


• To determine the precision and accuracy in chemical verification


• Managing of Health and Safety, this includes ensuring that service is carried out in full compliance with the health and safety together with the environmental requirements.


• Compliance to the Protection of Personal Information Act (POPIA).  Ensure the safeguarding all personal information and password access to information on site in line with company POPI Compliance Policy.


• Provide effective solutions to address site pain points from a maintenance perspective.


• To provide routine maintenance for chemical dosing pumps and to keep the system functioning.


• Provide onsite assistance and training to the chemical division.

Minimum Requirements:

• Grade 12.


• Technical Qualification / Certificate will be an advantage.


• Chemical Engineering background will be advantageous.


•  Technical training IWS


• Management and delegation of tasks


• Operations and Service


• Project Management


• Total Quality Management System

The successful incumbent must have the following skillsets:

• Customer centric to drive operational excellence.


• Ability to work in a dynamic work environment and meet deadlines.


• High work standards, energetic and driven.


• Good communication skills.


• Stock management


• Numeracy skills


• Management of Staff


• Attention to detail.

When applying for this position, please ensure that you have the minimum job requirements. 

The Company is committed to complying with legislation and to meet its strategic goals regarding to employment equity.

Your privacy is important to us. By submitting your personal information, you agree that this information will be handled in accordance with the Protection of Personal Information Act (4 of 2013). The closing date for internal applications is 03 July 2025.    Remember to inform your direct line manager should you be interested in this opportunity and apply directly on our job portal.

NOTE: If you have not received a response from us within 14-days of the closing date, kindly consider your application as unsuccessful.

Ecowize is looking for a Technical Service Agent to ensure that satellites are fully operational through performing preventative maintenance as per service schedule.

Continuously identify opportunities for improvement to optimize resources (manpower, energy and water), that includes utilization of industrial washing systems and time-study activities.

High-level Job Objectives:

1. Internal Customer Focus on regular, meaningful interactions to drive an inclusive partnership which will ensure optimal working order of satellites. Ensure Maintenance Report is submitted accurately and timeously.


2. Financial Focus by ensuring expenses fall within budget, reported accurately and timeously. Ensure all replacement parts are invoiced correctly to sites.


3. People Focus on empowering, developing, and motivating teams and individuals to perform at their best through training initiatives to enhance service delivery.


4. Compliance Focus to ensure that all regulatory measures are consistently applied, in terms of Health and Safety, Food safety, Audit Standards and Compliance regulations.


5. Company Values and Teamwork in accordance with the company’s values and required behaviours.

Responsibilities:

• Ensure that customer needs are meet by providing technical expertise to site manager, cleaning team, technical sales consultant, and customer.


• Manage, resolve complaints, and advise internal/external stakeholders on corrective action.


• Managing of the budget and ensuring that maintenance and cost are kept as low as possible, this includes asset management and driving of efficiencies and innovation.


• To ensure that application of audit procedures conform to the clients quality standards


• To determine the precision and accuracy in chemical verification


• Managing of Health and Safety, this includes ensuring that service is carried out in full compliance with the health and safety together with the environmental requirements.


• Compliance to the Protection of Personal Information Act (POPIA).  Ensure the safeguarding all personal information and password access to information on site in line with company POPI Compliance Policy.


• Provide effective solutions to address site pain points from a maintenance perspective.


• To provide routine maintenance for chemical dosing pumps and to keep the system functioning.


• Provide onsite assistance and training to the chemical division.

Minimum Requirements:

• Grade 12.


• Technical Qualification / Certificate will be an advantage.


• Chemical Engineering background will be advantageous.


•  Technical training IWS


• Management and delegation of tasks


• Operations and Service


• Project Management


• Total Quality Management System

The successful incumbent must have the following skillsets:

• Customer centric to drive operational excellence.


• Ability to work in a dynamic work environment and meet deadlines.


• High work standards, energetic and driven.


• Good communication skills.


• Stock management


• Numeracy skills


• Management of Staff


• Attention to detail.

When applying for this position, please ensure that you have the minimum job requirements. 

The Company is committed to complying with legislation and to meet its strategic goals regarding to employment equity.

Your privacy is important to us. By submitting your personal information, you agree that this information will be handled in accordance with the Protection of Personal Information Act (4 of 2013).  Remember to inform your direct line manager should you be interested in this opportunity and apply directly on our job portal.

NOTE: If you have not received a response from us within 14-days of the closing date, kindly consider your application as unsuccessful.

Technical Call Centre Agent

Position Description

Imagine having the opportunity to develop and expand your skills while working for one of the leading specialty retailers in South Africa. The organization is looking to hire IT Service Desk Agents to join its Service Desk Team. The successful candidates will have a passion for providing excellent customer service and possess strong technical problem solving, troubleshooting, and communication skills.

In this role, you would be responsible for 1st line systems support to Head Office and Stores users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing, and documentation skills.

Key Performance Areas:

• Providing first line systems support to Head Office and Stores users
• Liaison with Head Office and Store staff, colleagues, and vendors
• Accurate call logging and routing
• Ownership of calls – follow-up on calls and feedback to users
• Ensuring that calls are resolved in accordance with the requirements of the relevant SLA

Requirements:

• Must have a recognised 3-year IT qualification or Matric with MCSE (certification is highly desirable)
• At least two years IT service desk experience
• Excellent verbal and written communication skills in English and proficiency in a second language
• Must be able to work flexible hours
• Able to work under pressure
• Team player
• Good planning and time management skills
• Customer service oriented