16 Iso Auditor jobs in South Africa

We're seeking an external ISO 22301 Auditor (consultant/independent contractor) to deliver objective audits of our Business Continuity Management System (BCMS), identify nonconformities and improvements, and verify corrective actions. You'll work with (not for) our internal Risk/BCM, Technology, and Operations teams—maintaining auditor independence while coaching stakeholders on practical remediation and certification readiness.

Qualifications

Must-have

• ISO 22301 Lead Auditor certification (CQI/IRCA-recognised preferred) or equivalent.
• 3–5+ years in Business Continuity/Resilience/ITDR, with 2+ years auditing ISO-based management systems.
• Strong audit techniques (planning, sampling, interviewing, reporting) and CAPA follow-through.
• Excellent verbal and written communication; able to coach and challenge constructively.
• Working knowledge of ISO 22313 and linkage to ISO 31000 risk management.

Nice-to-have

• CBCI/MBCI, ISO 27001 Lead Auditor, ITIL Service Continuity, or ISO 27031 exposure.
• Experience auditing cloud/SaaS continuity, third-party resilience, or regulated sectors.
• Designing/observing crisis exercises and reporting to exec/board forums.
• Bachelor's in Risk, Business, Information Systems, Engineering—or equivalent practical experience.

This position is offered on a freelance / contractor basis and will be governed by Terms of Engagement or Statement of Work.

About Us:

IMSM (International Management Systems Marketing) is a global leader in ISO consultancy, offering high-quality ISO standards and services to organisations of all sizes, across all sectors. Whether large or small, we empower businesses worldwide to unlock their potential through tailored, effective ISO certification services. Our mission is to help companies achieve internationally recognised standards, enhancing their operational efficiency and market competitiveness.

In 2024, IMSM was acquired by Inflexion, becoming part of the Axiom GRC division, which expands our capabilities in the areas of Governance, Risk and Compliance (GRC). With a presence in North America, Canada, APAC, Europe and Africa, IMSM operates on a global scale, bringing expertise and innovation to businesses everywhere. 

Join Our Team as a Lead Auditor - ISO 13485

We are looking for a highly qualified and competent ISO 13485 Auditor / Consultant with a strong background in quality management.

Our work spans a wide range of industries and business sizes, so your own commercial or industrial experience will be essential in effectively engaging with clients. You will be responsible for delivering consultancy services in line with the contractual arrangements outlined in the current Consultant Handbook.

Role and Responsibilities:

• Conduct consultancy assignments in accordance with agreed contractual terms
• Prepare and deliver presentations and assessment reports that clearly communicate findings and decisions to clients
• Provide clear actionable recommendations for addressing any identified non-conformities or areas for improvement
• Ensure accurate and timely updates to client records and internal systems supporting data integrity and compliance
• Maintain and continually develop your technical knowledge and expertise in management systems and relevant standards

Qualifications & Experience:

• IRCA certification (or equivalent)
• Experience conducting ISO 13485 audits (internal or external) is essential
• Proven experience in implementing management systems aligned with these standards
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to multitask and prioritise effectively
• Adaptability and flexibility to respond to varying client needs

Part of something greater

IMSM is part of the WorkNest group, bringing together over 800 of the most gifted practitioners and leading software solutions, to offer a broad range of services to help protect and nurture organizations of every size.

From cyber security, and ISO certification to employment law, HR and health and safety, our ambition is clear: to be the most highly valued provider of advice, technology, and services in these fields. With unwavering commitment to excellence, a growing cohort of extremely capable and engaged colleagues, and with the support of Inflexion, we are well on our way to realising this vision and continuing to exceed the expectations of our valued customers across the UK and internationally.

At IMSM, we believe in creating a workplace that is built on collaboration, inclusivity, and continuous growth. We are committed to fostering a culture where Diversity, Equity, and Inclusion (DEI) are fundamental values, and where every team member feels respected, valued and empowered to succeed. We provide opportunities for professional development to help our colleagues' reach their full potential and we strive to create an environment where everyone's voice is heard.

We are proud of our culture, which fosters both innovation and learning, and we are dedicated to building a space where all our team members can thrive and contribute to our collective success. Are you ready to join us?

Role:

The Lead Auditor will be responsible for conducting internal audits against ISO 9001:2015, leading audit teams, compiling reports, and ensuring readiness for re-certification audits.

Key Responsibilities:

• Plan and execute Quality Management System (QMS) internal audits.
• Assess compliance with ISO 9001:2015 requirements.
• Identify non-conformities, risks, and opportunities for improvement.
• Prepare comprehensive audit reports and facilitate close-out meetings.
• Provide guidance to client teams on corrective actions.

Minimum Requirements:

• ISO 9001:2015 Lead Auditor certification (IRCA/PECB/Exemplar Global recognized).
• Minimum 5 years auditing experience (internal or certification audits).
• Strong understanding of quality management principles and process-based auditing.
• Excellent communication, analytical, and reporting skills.

NB: Submit CV and certified qualifications to be shortlisted.

Job Type: Temp to perm

Contract length: 6 months

Willingness to travel:

• 25% (Required)

Work Location: In person

Purpose Statement
To provide a value adding expert certification and operational management service to internal and external customers which exceeds the requirements of the SABS processes and contributes to the image and standing of the organisation.

To provide a value adding expert certification and operational management service to internal and external customers which exceeds the requirements of the SABS processes and contributes to the image and standing of the organisation.

QUALIFICATIONS AND SPECIAL CERTIFICATIONS/REGISTRATION

• National Diploma / Diploma in Information Security/ Information Assurance or Relevant field (NQF Level 6)
• Valid driver's licence (and be willing to travel) as per industry requirements
• SAATCA Registration is advantages

EXPERIENCE

• 3 years' work experience in Information Security, Risk Management or a relevant IT field (Operational Level)
• Systems Management work experience. (Operational Level)

• Plan, schedule, conduct audits, within scope of control.
• Lead on-site audit team in line with client and SABS requirements.
• Participate and lead pre-audit meetings and complete audit preparation.
• Act as mentor for candidate auditors and new auditors, within scope of control.
• Act as subject matter expert in areas of competence in CTC, technical committees and work groups.
• Partake in certification/lab workgroups.
• Conduct peer evaluations and generate reports and recommendations, within scope of control
• Conduct on-site evaluations as required.
• Obtain test samples as required by SPC and notify the sample controller.
• Write and submit comprehensive audit reports to clients based on the scope of work required in line with SABS quality requirements.
• Prepare presentations and present audit findings to relevant stakeholders.
• Complete the clearance on findings as raised in the audit and documented in the audit report.
• Upload all reports and certificates to the Document Management System as per SABS standard operating procedures.
• Manage and control the information (within scope of control) to ensure that audits conducted for clients are valid and reliable.
• Promote and enhance the awareness of the SABS's services and products offered.
• Assist in the creation of opportunities to up sell and to create additional business for the organisation.
• Submit all relevant reports within scope of control on time.

• Adhere to the risk mitigation (e.g. fraud) controls and risk prevention principles and implement sound governance and compliance processes in line with SABS policies.
• Implement regulatory operational controls that have been are communicated.
• Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
• Support the maintenance of related Service Level Agreements to minimise business risk and ensure business continuity.
• Ensure adherence to all relevant laws, SABS policies and Standard Operating Procedures.

• Build and maintain effective internal and external stakeholder relationships for the purpose of knowledge sharing and integration, and management of the organisation's reputation
• Represent and participate in the organisation's committees and tasks teams when required.
• Convene, chair and attend meetings and present performance and business related information to relevant stakeholders when required.
• Provide technical support on projects when required.
• Actively liaise and build relationships with SABS clients and service providers so as to ensure that the service standards are met appropriately.
• Provide necessary information in order to resolve customer complaints.
• Report on any stakeholder engagements to ensure continuity and follow ups for future engagements.

To provide a value adding expert certification and operational management service to internal and external customers which exceeds the requirements of the SABS processes and contributes to the image and standing of the organisation.

• National Diploma/ Diploma in Building Services/ Chemical/ Electrical/ Industrial/ Mechanical Engineering/ Environmental Management/ Energy Managemnet/ Energy Generation/ Mathematics/ Statistics or Relevant field (NQF Level 6)
• Valid driver's licence (and be willing to travel) as per industry requirements
• SAATCA Registration is advantages

• 3 years' work experience in a relevant field (Operational Level)
• Systems Management work experience. (Operational Level)

• Plan, schedule, conduct audits, within scope of control.
• Lead on-site audit team in line with client and SABS requirements.
• Participate and lead pre-audit meetings and complete audit preparation.
• Act as mentor for candidate auditors and new auditors, within scope of control.
• Act as subject matter expert in areas of competence in CTC, technical committees and work groups.
• Partake in certification/lab workgroups.
• Conduct peer evaluations and generate reports and recommendations, within scope of control
• Conduct on-site evaluations as required.
• Obtain test samples as required by SPC and notify the sample controller.
• Write and submit comprehensive audit reports to clients based on the scope of work required in line with SABS quality requirements.
• Prepare presentations and present audit findings to relevant stakeholders.
• Complete the clearance on findings as raised in the audit and documented in the audit report.
• Upload all reports and certificates to the Document Management System as per SABS standard operating procedures.
• Manage and control the information (within scope of control) to ensure that audits conducted for clients are valid and reliable.
• Promote and enhance the awareness of the SABS's services and products offered.
• Assist in the creation of opportunities to up sell and to create additional business for the organisation.
• Submit all relevant reports within scope of control on time.

• Adhere to the risk mitigation (e.g. fraud) controls and risk prevention principles and implement sound governance and compliance processes in line with SABS policies.
• Implement regulatory operational controls that have been are communicated.
• Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
• Support the maintenance of related Service Level Agreements to minimise business risk and ensure business continuity.
• Ensure adherence to all relevant laws, SABS policies and Standard Operating Procedures.

• Build and maintain effective internal and external stakeholder relationships for the purpose of knowledge sharing and integration, and management of the organisation's reputation
• Represent and participate in the organisation's committees and tasks teams when required.
• Convene, chair and attend meetings and present performance and business related information to relevant stakeholders when required.
• Provide technical support on projects when required.
• Actively liaise and build relationships with SABS clients and service providers so as to ensure that the service standards are met appropriately.
• Provide necessary information in order to resolve customer complaints.
• Report on any stakeholder engagements to ensure continuity and follow ups for future engagements.

An opportunity has become available with one of our clients for a Quality Management System Officer to join the Bellville-based Manufacturer of private label beauty care products.

The company is seeking a talented person who aspires to a Quality Assurance career in a manufacturing environment. This is not a "Lab" type position.

Key Performance areas are:

• Writing and updating SOPs and Work Instructions to maintain the Document Library.
• Creating material and running training and assessment of staff on SOPs and Work Instructions.
• Setting the Training Schedule and maintaining the training database.
• Scheduling and carrying out Internal Audits and documenting and managing the resolutions of CAPAs arising from audits.
• Supporting the Technical Manager regarding external and customer audits and resulting CAPAs.

Qualifications and Experience:

• Diploma at NQF 7 level or relevant Degree
• Minimum of 2 years relevant working experience in a similar or associated role in a manufacturing environment

The right person will have the motivation, skills and professional and work ethic to support this challenging role that requires a combination of education, knowledge and experience in a factory facility.

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.

This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).

Key Responsibilities

• Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
• TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
• Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
• Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
• Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
• Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
• Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.

Qualifications

Required Qualifications

• Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
• Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.

Essential Skills and Competencies

• Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
• Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
• Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
• Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
• Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
• Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.

Preferred Attributes

• Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.

This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).

Please note that this is a 6 month contract position with the possibility to extend.

Key Responsibilities

• Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
• TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
• Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
• Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
• Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
• Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
• Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.

Qualifications
Required Qualifications

• Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
• Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.

Essential Skills And Competencies

• Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
• Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
• Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
• Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
• Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
• Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.

Preferred Attributes

• Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).