57 Investment Operations jobs in South Africa

Join an investment operations team and play a key role in supporting our Fixed Interest function. This position blends hands-on trade processing, system oversight, and data-driven analysis.

What you’ll do:

• Trade Administration: Process and settle unlisted trades, maintain cash flows, oversee deal documentation, and resolve trade/income queries.
• Valuations: Perform daily and ad hoc valuations for a variety of instruments (fixed income, derivatives, equity) and handle collateral margin management.
• Fund Oversight: Prepare and review daily fund pricing checks, resolve discrepancies, and confirm with back-office teams.
• Operational Support: Contribute to system processes, data integrity, audit support, and creation of reports for both portfolio managers and clients.
• Project Involvement: Support a range of projects and assist with regulatory tasks, including compliance submissions and financial reconciliations.

What you’ll need:

• Bachelor’s degree in Commerce or a similar field; postgraduate studies (e.g., Honours or CFA) are a plus.
• 3+ years’ experience in investment administration, ideally with an understanding of yield curves, bond pricing, and financial mathematics.
• Advanced Excel skills; experience with systems like Hiport, CRIMS, Infostore, UBS Delta beneficial.

Who you are:

• Strong analytical thinker with high attention to detail.
• Well-organized and self-motivated, with a collaborative approach.
• Excellent communicator who enjoys both teamwork and independent work.
• Curious, diligent, and keen to develop new skills.

If you love numbers, enjoy solving complex problems, and want to be at the heart of investment operations, we’d like to hear from you!

• Lead and manage the operations team covering investment operations, client reporting, fee collection, and supplier management.
• Design and implement robust operational processes, controls, and workflows to ensure accuracy, efficiency, and scalability.
• Oversee the trade lifecycle and settlement for equities, fixed income, derivatives (OTC & listed), FX, cash, and money market instruments.
• Manage new product implementation and ongoing governance across CIS, UCITS, hedge funds, PCCs, and segregated mandates.
• Maintain regulatory compliance and operational risk management in line with CISCA, the Financial Markets Act, Pension Fund Act, and FAIS.
• Drive people development, accountability, and a culture of continuous improvement.

• Honours Degree in Finance, Investments, or a related field.
• Minimum 6 years experience in asset management operations, with at least 2 years in a leadership role.
• Deep understanding of investment products, operational processes, and regulatory frameworks.
• In-depth knowledge of trade lifecycle and settlement processes for equities, fixed income, FX, derivatives, cash, and money market products.
• Strong leadership, organizational, and problem-solving skills.

What We Do:

We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we're on it!

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we’re looking for Lulas who love to make a difference to join our team and change the game.

CULTURE CODE

• We Embrace Curiosity- We continuously seek better ways to deliver value with a solutions-over-problems mindset.

• We win as One - We collaborate, build strong relationships and value diverse perspectives

• We’re Driven by Purpose - We are passionate and committed to delivering the best products and services for SMEs

• We Execute with Ambition - We set ambitious goals, embrace challenges, and deliver with focus and determination.

We are seeking an experienced individual with a background in product operations within a fintech or digital banking environment. This role is crucial for driving operational efficiency and delivering an exceptional customer experience for our banking product.

Key Responsibilities:

• Provide oversight and guidance on end-to-end banking operations, ensuring seamless coordination between internal teams and external service providers to deliver a frictionless customer experience at all times.
• Evaluate, design, and continuously refine banking operational processes in line with fintech best practice, focusing on automation, scalability, and efficiency.
• Manage day-to-day operations across various payment rails (EFT, card networks, instant payments, and merchant services), working closely with internal and external stakeholders to monitor and maintain uptime and integrity across all payment systems.
• Act as the business operations lead for integration and management of third-party vendors, banking partners, and the core banking system partner, ensuring service-level agreements (SLAs) are met, and that incidents are resolved promptly with minimal disruption.
• Use data dashboards and reports to track key operational metrics, including activation rates, transaction success rates, customer onboarding speed, compliance indicators, and turnaround times.
• Collaborate cross functionally with the customer support, sales, product and compliance teams to design and refine customer journeys from onboarding to transaction fulfillment, ensuring each touchpoint reflects operational excellence.
• Support strategic initiatives such as launching new financial products or enhancing operational risk frameworks.
• Act as a key stakeholder in operational readiness assessments and go-to-market execution plans.

• Bachelor’s degree in Finance, Business Administration, Banking, or related field.
• 5+ years of experience in banking operations, with at least 2 years in a fintech or digital banking environment.
• Strong understanding of digital payment ecosystems (EFT, card networks, instant payments, and merchant services)
• Proven ability to manage risk and ensure compliance in a fast-paced regulatory landscape.
• Hands-on experience with KYC/AML processes, transaction monitoring, and dispute resolution.
• Excellent analytical, problem-solving, and leadership skills.
• Experience with operations automation, CRM platforms, and BI reporting is a plus.
  
  

• Experience launching or scaling operations in a startup or high-growth fintech.
• Familiarity with South African fintech ecosystems and regulators (e.g., SARB, FSCA).
• Strong analytical and problem solving capabilities.
• Strong Strategic and critical thinking ability
• Agile project management experience.
• Ability to manage ambiguity in a fast paced environment
• Collaborative approach to solving problems with various stakeholders

Banking Operations Analyst

Apply: On site locations: Johannesburg | Time type: Full time | Posted on: Posted 30+ Days Ago | Job requisition id: JR9781

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The Banking Operations Analyst is responsible for identifying, communicating, and resolving missing or erroneous deposit transactions, as well as addressing customer deposit complaints promptly to enhance customer experience and support revenue growth. The role also involves monitoring processing activities across multiple regions and taking corrective actions to ensure smooth operations and a positive customer experience on the Betway Platform.

Key Responsibilities:

• Accurate sourcing of statement data according to operational requirements.
• Timely resolution of escalations and queries based on SLA.
• Accurate manual credit entries to ensure optimal customer experience within SLA.
• Investigate system/process issues, escalate, and collaborate with internal and external teams to resolve processing problems.
• Review and update training manuals, SOPs, and product documents to enhance team knowledge.
• Build relationships with finance, call centers, and other teams for effective resolution and communication.
• Communicate process changes and relevant information to other departments for knowledge sharing.
• Research competitor offerings and suggest improvements to enhance customer experience.
• Identify potential risks in processes or systems and recommend mitigations.
• Engage in continuous self-development and upskilling.
• Perform manual reconciliations as needed.
• Identify and escalate data or statement issues.
• Troubleshoot issues with third-party processors and internal departments, proposing solutions to prevent recurrence.
• Stay informed about sporting events that could impact transaction volumes.
• Assist with testing and onboarding of new processing providers.
• Review and improve the customer journey and operational efficiency.
• Monitor reports for volume spikes and alert management and third parties.
• Collaborate with call centers to analyze volume drivers and root causes.
• Provide detailed shift analysis to ensure continuity and informed decision-making.
• Communicate processing issues effectively with supporting analysis for stakeholders.

Skills & Experience Required:

• Intermediate or advanced Excel skills.
• Understanding of transactional processing via mobile money, cards, e-wallets, internet banking, and vouchers.
• Technical knowledge of data sources, analysis, and reporting.
• Ability to identify trends through detailed analysis.
• Experience in reconciliation and statement auditing.
• Preferably a BCom degree or working towards one.
• Innovative, solution-oriented, deadline-driven, and good at time management.
• Adaptable to change, responsible, and accountable.
• Self-motivated and eager to learn.
• Ability to work independently and in teams.
• Strong attention to detail and communication skills.
• Own reliable transport and willingness to work shifts, including weekends and public holidays.
• Knowledge of financial product development/implementation is an advantage.

*Relevance to our Talent Management and Talent Development Programme will be considered in recruitment.

*Candidates may need to complete assessments.

This role requires trust and honesty, with access to sensitive financial data. A credit and criminal record check, as well as qualification verification, will be conducted. By applying, you consent to these checks, which are confidential and for verification purposes.

If you do not hear from us within 2 weeks, please consider your application unsuccessful.

The perfect place to work, play, and grow!

Founded in 1999, Betway has grown into a community of over 1,000 talented individuals across Africa. We are rooted in markets like Ghana and South Africa, expanding across East, West, and Southern Africa, embracing sports betting fans and offering diverse career opportunities in banking, finance, marketing, development, and customer care.

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Join to apply for the Banking Operations Analyst role at Betway Africa

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Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

The Banking Operations Analyst is responsible for the identifying, communicating and correcting / resolving of missing or erroneous deposits transactions as well as resolving customer deposit complaints timeously to improve and uphold a positive customer experience and protect and support revenue growth in the business. The Banking Operations Analyst is also responsible for the monitoring of processing throughout multiple regions and taking corrective actions should there be interruption to processing to ensure that we uphold a good customer experience across the Betway Platform.

Key Responsibilities:

• Accurate Sourcing of statement data as per the operational requirement.
• Timeous resolution of escalations/queries based on Company / Team SLA.
• Accurate and timeous capturing of manual credits to ensure our customers have received the best possible experience within the expected SLA.
• Investigate and highlight problematic processors / systems affecting transactional processing, escalate and drive resolution by assisting internal Devs and external third parties to get resolve processing issues.
• Review training manuals, Product documents and SOP’s provided and enhance the manuals with new information that can assist the team to enhance their knowledge.
• Build relationships with Finance, Call Centres and other internal and external teams to ensure optimal resolution of escalations and quick responses and implementation on development requests or information needed.
• Communicate changes in process / notifications from processors or banks and any other relevant information regarding Monies in to other departments to ensure knowledge sharing and to enable other teams to be better prepared to manage the customer’s experience.
• Investigate and Review competitor’s offerings through daily research and query/escalation monitoring and put forward researched suggestions of changes required to improve our offering and ultimately our customers experience with our brand.
• Identify possible risk areas in process or systems with suggestions for changes required to management to mitigate these risk areas and protect our Brand form financial loss or abuse.
• Consistently be improving skills and knowledge through Self-Development and Upskilling in all areas.
• Perform manual reconciliations where necessary.
• Identify data/statement issues and escalate to Appropriate 3rd party or internal departments to have issues resolved.
• Being able to Trouble shoot issues directly with 3rd party Processors, and internal departments to identify cause and put forward researched solutions suggestions to fix any current issues that might occur and prevent issues from occurring in future.
• Must be aware of current and upcoming sporting events and have insight on events that could contribute to volume spikes in the business.
• Assist with integration testing and on boarding of new processing providers
• Continuously review and evaluate the customer journey and actively take part in improving the customer’s experience.
• Identify and put forward areas for improvement in efficiency around process or policies through automation, bulk functions or enhancements to manual processes.
• Monitor Monies In reports and statistics daily to highlight spikes and alerts to management and 3rd parties to ensure minimal customer negative impact and quick resolutions.
• Work closely with the Call Centre to monitor volumes whilst investigating possible impacted areas and assist Call centre management to identify root causes of volume drivers and escalate to relevant responsible teams to take quick action.
• Include detailed analysis of shifts in handovers outlining the volume drivers and important information or actions taken during shift to ensure management and the team is always up to date and able to take follow up actions post shifts.
• Effectively communicate findings concerning processing issues to relevant stakeholders with informative and detailed supporting analysis of the issues being experienced so stakeholders can make informed decisions and take relevant actions.
  
  

• Intermediate / Advanced Excel Skills.
• A good functional understanding of transactional processing via Mobile money, Cards, E-cash/E-Wallet, Internet Banking and voucher purchases.
• Have a technical understanding of data sources, analysing of data and reporting
• Strong ability to identify tends in processing through detailed analysis.
• Strong Reconciliation / auditing of statements experience is essential.
• Having a BCom or working towards a BCom is preferable.
• Innovative and solution driven.
• Deadline driven and good time management.
• Adapt well to change.
• Strong sense of accountability and responsibility.
• Self-Development Driven.
• Ability to work under pressure.
• Ability to work alone and within a team.
• Strong attention to detail.
• Strong team player.
• Strong written and oral communication.
• Successful candidate must have own reliable transport.
• Successful candidate must be willing to work in a shift-based role with some shifts falling on weekends and public holidays as required by the business.
• Knowledge/exposure to financial product development/implementation would be an advantage.
• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Entertainment Providers

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Our client, a leading Asset Management Firm, is looking for a qualified Data Operations Analyst. As a Data Operations Analyst, you will:

1. Maintain relationships with Portfolio Managers, Dealers, and Performance & Risk, Client Operations and Reporting teams. Understand their queries and the impact a data issue has on their function/process, manage their expectations, and consider changes to avoid a recurrence.
2. Have a key relationship with Investment Operations and assist in data queries which arise in that team.
3. Maintain relationship with Data team as well as assist in the oversight of that team.
4. Maintain relationship with other data providers (Benchmark Data Provider) and assist in oversight of that team, ensuring quality of benchmark data.
5. Create securities required for trading.
6. Maintain security static data.
7. Perform daily system and data reconciliations.
8. Review NAV reconciliations, investigate breaks and communicate to impacted business users of the data.
9. Assist with the implementation of new products and new instruments from a data operations perspective.
10. Continually review and update processes and procedures to reduce risk and improve efficiency.

Qualifications:

• BCom / BBus Sci or other similar degrees.

Experience:

• At least 3-5 years relevant industry and operational experience.
• Experience of liaising with individuals at all levels and across business.
• Bloomberg experience.
• Basic SQL experience.
• Strong Excel knowledge.

Attributes:

• The ability to build and maintain meaningful relationships.
• The ability to ‘approach and own’ and continuously look for opportunities to develop.
• Ability to analyse, interpret and assimilate information.