36 Investment Operations jobs in South Africa

We're looking for an experienced
Investment Support Team Leader
to lead a team responsible for delivering exceptional service to clients across a wide range of investment activities. This role oversees the accurate execution of investment instructions, ensures seamless administration of transactions, and maintains the highest standards of operational excellence.

You'll manage and mentor a team of Investment Support Officers, ensuring timely delivery, efficient workload distribution, and a consistent client experience that reflects our commitment to quality.

Key Responsibilities

Investment Operations

• Oversee and review subscription and redemption instructions for alternative investments (hedge funds, private equity, property funds, etc.).
• Supervise and support the input of non-automated transactions into internal systems.
• Ensure client investment accounting records are accurate and up to date.
• Approve and post journal entries for subscriptions, redemptions, and related transactions.
• Manage corporate actions, proxy voting, conversions, capital calls, and distributions.
• Collate and review KYC, FATCA, CRS, and compliance documentation for fund administrators and other third parties.
• Prepare and authorise SWIFT payment instructions.
• Oversee reconciliations of investment positions and resolve reconciliation breaks promptly.

Team Leadership

• Allocate daily and periodic tasks to ensure balanced workload distribution.
• Lead, mentor, and develop a high-performing Investment Support team.
• Monitor performance to ensure deadlines are met and service standards maintained.
• Promote collaboration, accountability, and a client-first mindset across the team.

Qualifications & Experience

• Degree or higher diploma in Finance, Accounting, or a related discipline, with 5–8 years' relevant industry experience.
• Proven experience in team management within financial services.
• Understanding of
  double-entry bookkeeping and multi-currency accounting.
• Strong knowledge of financial instruments and investment products.
• A sound understanding of offshore trust and company structures.

Skills & Attributes

• Strong organisational and time management skills with the ability to manage competing priorities.
• Proactive, analytical, and solutions-oriented approach.
• Highly proficient in Word, Excel, Outlook, and modern financial accounting systems.
• Excellent interpersonal and communication skills.
• High attention to detail and accuracy.
• Resilient under pressure and committed to maintaining high standards of work.
• Motivated leader who fosters teamwork and continuous improvement.

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

The Banking Operations Analyst is responsible for the identifying, communicating and correcting / resolving of missing or erroneous deposits transactions as well as resolving customer deposit complaints timeously to improve and uphold a positive customer experience and protect and support revenue growth in the business. The Banking Operations Analyst is also responsible for the monitoring of processing throughout multiple regions and taking corrective actions should there be interruption to processing to ensure that we uphold a good customer experience across the Betway Platform.

Key Responsibilities:

• Accurate Sourcing of statement data as per the operational requirement.
• Timeous resolution of escalations/queries based on Company / Team SLA.
• Accurate and timeous capturing of manual credits to ensure our customers have received the best possible experience within the expected SLA.
• Investigate and highlight problematic processors / systems affecting transactional processing, escalate and drive resolution by assisting internal Devs and external third parties to get resolve processing issues.
• Review training manuals, Product documents and SOP's provided and enhance the manuals with new information that can assist the team to enhance their knowledge.
• Build relationships with Finance, Call Centres and other internal and external teams to ensure optimal resolution of escalations and quick responses and implementation on development requests or information needed.
• Communicate changes in process / notifications from processors or banks and any other relevant information regarding Monies in to other departments to ensure knowledge sharing and to enable other teams to be better prepared to manage the customer's experience.
• Investigate and Review competitor's offerings through daily research and query/escalation monitoring and put forward researched suggestions of changes required to improve our offering and ultimately our customers experience with our brand.
• Identify possible risk areas in process or systems with suggestions for changes required to management to mitigate these risk areas and protect our Brand form financial loss or abuse.
• Consistently be improving skills and knowledge through Self-Development and Upskilling in all areas.
• Perform manual reconciliations where necessary.
• Identify data/statement issues and escalate to Appropriate 3rd party or internal departments to have issues resolved.
• Being able to Trouble shoot issues directly with 3rd party Processors, and internal departments to identify cause and put forward researched solutions suggestions to fix any current issues that might occur and prevent issues from occurring in future.
• Must be aware of current and upcoming sporting events and have insight on events that could contribute to volume spikes in the business.
• Assist with integration testing and on boarding of new processing providers
• Continuously review and evaluate the customer journey and actively take part in improving the customer's experience.
• Identify and put forward areas for improvement in efficiency around process or policies through automation, bulk functions or enhancements to manual processes.
• Monitor Monies In reports and statistics daily to highlight spikes and alerts to management and 3rd parties to ensure minimal customer negative impact and quick resolutions.
• Work closely with the Call Centre to monitor volumes whilst investigating possible impacted areas and assist Call centre management to identify root causes of volume drivers and escalate to relevant responsible teams to take quick action.
• Include detailed analysis of shifts in handovers outlining the volume drivers and important information or actions taken during shift to ensure management and the team is always up to date and able to take follow up actions post shifts.
• Effectively communicate findings concerning processing issues to relevant stakeholders with informative and detailed supporting analysis of the issues being experienced so stakeholders can make informed decisions and take relevant actions.

Skills & Experience Required:

• Intermediate / Advanced Excel Skills.
• A good functional understanding of transactional processing via Mobile money, Cards, E-cash/E-Wallet, Internet Banking and voucher purchases.
• Have a technical understanding of data sources, analysing of data and reporting
• Strong ability to identify tends in processing through detailed analysis.
• Strong Reconciliation / auditing of statements experience is essential.
• Having a BCom or working towards a BCom is preferable.
• Innovative and solution driven.
• Deadline driven and good time management.
• Adapt well to change.
• Strong sense of accountability and responsibility.
• Self-Development Driven.
• Ability to work under pressure.
• Ability to work alone and within a team.
• Strong attention to detail.
• Strong team player.
• Strong written and oral communication.
• Successful candidate must have own reliable transport.
• Successful candidate must be willing to work in a shift-based role with some shifts falling on weekends and public holidays as required by the business.
• Knowledge/exposure to financial product development/implementation would be an advantage.
• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow

• Job Description: Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards.
• Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes.
• Negotiate payment and repayment plans, assessing customers' needs and financial circumstances, whilst addressing missed payments or arrears.
• Signposting customers effectively for external debt advice where necessary, explaining clearly the benefits these firms might be able to provide and how customers might go about contacting them.
• Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.
• Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary.
• Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
• Accurate data entry into systems and maintaining thorough records.
• Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management.

• Identifying opportunities for process and service improvements and discussing these openly with your manager.

• Responsibilities: Experience making outbound calls or handling calls for UK clients

• Proficient level of written and spoken English
• Active listening skills
• Assertive, empathetic, professional & courteous
• Ability to empathize with the customer
• Prioritizing customer needs
• Good problem solving , reasoning and analytical skills
• Negotiation and influencing skills

"In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets"

• Qualifications: Ability to deliver messages/responses in a clear and concise manner
• Basic knowledge of computers
• Preferably good typing speed and accurate system updating

• Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards.
• Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes.
• Negotiate payment and repayment plans, assessing customers' needs and financial circumstances, whilst addressing missed payments or arrears.
• Signposting customers effectively for external debt advice where necessary, explaining clearly the benefits these firms might be able to provide and how customers might go about contacting them.
• Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.
• Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary.
• Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
• Accurate data entry into systems and maintaining thorough records.
• Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management.
• Identifying opportunities for process and service improvements and discussing these openly with your manager.

Job Description: A collections agent will play a crucial role in our collection team working with customers whose accounts have fallen into arrears. They'll help customers navigate their financial journey while empowering them to become better and move forward with credit. They'll engage with customers via the telephone, both inbound and outbound, providing assistance, solving problems, and ensuring satisfaction in every interaction.

We pride ourselves on fantastic customer satisfaction and quality of service, so attention to detail when following processes is important to us. We want people who can both empathize with and engage customers, listening to their issues and helping to resolve and find solutions to their problems or query, whilst looking to increase customer satisfaction, provide good outcomes and reduce customer complaints.

• Responsibilities: Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards.
• Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes.
• Negotiate payment and repayment plans, assessing customers' needs and financial circumstances, whilst addressing missed payments or arrears.
• Signposting customers effectively for external debt advice where necessary, explaining clearly the benefits these firms might be able to provide and how customers might go about contacting them.
• Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.
• Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary.
• Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
• Accurate data entry into systems and maintaining thorough records.
• Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management.

• Identifying opportunities for process and service improvements and discussing these openly with your manager.

• Qualifications: Matric

• Experience in a customer-focused job within a credit and/or financial services environment.
• Previous experience in a fast-paced Collections environment.
• IT Proficient in using laptops or desktop PCs and Microsoft applications.
• 1-2 years of experience making outbound calls or handling calls for UK clients
• Experience in debt collection in the banking sector would be considered a strong advantage
• FCA / FSCA exposure as part of the collection experience is desirable.
• Proficient level of written and spoken English
• Active listening skills
• Assertive, empathetic, professional & courteous
• Ability to empathize with the customer
• Prioritizing customer needs
• Good problem solving , reasoning and analytical skills
• Negotiation and influencing skills
• Ability to deliver messages/responses in a clear and concise manner
• Basic knowledge of computers
• Preferably good typing speed and accurate system updating

A collections agent will play a crucial role in our collection team working with customers whose accounts have fallen into arrears. They'll help customers navigate their financial journey while empowering them to become better and move forward with credit. They'll engage with customers via the telephone, both inbound and outbound, providing assistance, solving problems, and ensuring satisfaction in every interaction.

We pride ourselves on fantastic customer satisfaction and quality of service, so attention to detail when following processes is important to us. We want people who can both empathize with and engage customers, listening to their issues and helping to resolve and find solutions to their problems or query, whilst looking to increase customer satisfaction, provide good outcomes and reduce customer complaints.

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
To provide specialist advise and support in the maintenance and analysis of operational data in order to provide accurate reports and information to relevant business stakeholders, through the execution of predefined objectives as per agreed SOPs.

Job Description
Banking operations support and advice: Provide specialist banking operations support and advice against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | : | : | : | : | :

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Vida is Life, a proudly South African Hair Care brand, seeks an experienced
Financial Operations & Logistics Manager
to oversee financial and logistics operations, while assisting the Chief Operating Officer in overseeing broader operations, driving strategic decision-making, and ensuring efficiency and excellence across the business. This remote position is open to candidates located anywhere in South Africa.

Job Purpose:

To lead and manage Financial Operations, Accounting, Procurement, and Logistics functions, ensuring accurate, compliant, and efficient execution of financial transactions, reporting, and forecasting, while providing reliable data and projections to support strategic decision-making.

Key Accountabilities include:

• Financial Operations, Reporting, and Forecasting
• Operational Management and Production Forecasting
• Team Leadership and Management

Minimum Qualification and Experience:

• Bachelor Degree in Accounting, Finance, or a related field.
• Post Graduate Degree or Diploma in Accounting, Management Accounting, and/or a professional qualification such as CIMA (Chartered Institute of Management Accountants) or equivalent (e.g., CPA, CA) will be advantageous.
• Minimum of five (5) years of experience in financial operations, accounting, or a related field, with a focus on financial analysis, reporting, and forecasting.

Additional Requirements:

• Proficiency with ERP/accounting software (e.g., SAP, Oracle, QuickBooks).
• Proficiency in Procurement and Logistics management.
• Strong analytical, financial modelling, reporting and forecasting skills using relevant tools.
• Strong organizational and leadership skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.

Key Skills:

• Aligning Financial and Operational Plans with Business Goals.
• Financial and operational risk management and mitigation.
• Financial Project Management.
• Effective Communication, Interpersonal Skills and cross-functional team collaboration.
• Knowledge of relevant financial regulations, legislation and compliance requirements.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook).

Interested parties to submit a detailed CV and qualifications to

Please include "Application – Fin Ops and Logistics Manager" in the subject line of your email.

• Closing date
  31 October 2025
  .For any enquiries contact Mrs Jo Dalbock on

Our client is seeking a highly motivated and detail-oriented Financial Operations Specialist to join our dynamic team. This is a pivotal role within their Solutions team, where your precision and commitment to excellence will directly impact their clients and business partners. If you are a proactive and collaborative professional with a passion for the financial services industry. You will be the cornerstone of our client administration, ensuring all instructions are processed with absolute accuracy and efficiency. Your work will uphold their high standards of service and compliance, maintaining the integrity of their client database and supporting critical business functions through meticulous reporting and query management.

Responsibilities:

Process Management: Accurately and efficiently process a wide range of client instructions, including new investments, redemptions, and changes to client details, ensuring all transactions are compliant with relevant legislation (e.g., FICA, POPIA, FATCA).
Data Integrity & Reconciliation: Conduct daily checks on transactions, monitor bank statements, and perform reconciliations to ensure all financial data is accurate and up-to-date.
Quality Assurance: Play a vital role in quality control by reviewing and verifying the work of colleagues to ensure accuracy and compliance with internal and legislative requirements.
Stakeholder Engagement: Collaborate closely with the Client Relationship and Operations teams, providing timely support and clear communication to resolve queries and ensure a seamless service experience.
Process Improvement: Identify opportunities to enhance existing systems and processes, assisting with system testing to drive continuous improvement within the team.

Qualifications and Experience:

A completed or in-progress undergraduate degree, preferably in Commerce or Finance.
Previous administrative experience in the financial services sector is required.
A background in Unit Trust or Retirement Fund administration would be a significant advantage.
High proficiency in Microsoft Office, particularly Excel.
A proactive mindset and a willingness to work overtime when necessary to meet deadlines.

Competencies:

Exceptional Attention to Detail: You have outstanding numerical skills and an unwavering commitment to accuracy.
Action-Oriented: You are a self-starter who can manage competing priorities and deadlines under pressure.
Collaborative Spirit: You thrive in a team environment and build strong working relationships across the business.
Effective Communicator: You can articulate information clearly and concisely, both verbally and in writing.
Accountability: You take full ownership of your work and are dedicated to delivering high-quality results.