320 Interpersonal Abilities jobs in South Africa

• At least 2 years of experience in a Customer Service Agent role
• Ability and willingness to work shift work

We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for helping others, thrives in fast-paced environments, and is excited to be part of a vibrant, customer-centric team.

• Provide World-Class Service: Deliver exceptional customer service to players across agreed communication channels including email and live chat.
• First Contact Resolution: Strive for immediate resolution of all player queries and concerns, aiming for satisfaction on first contact.
• Handle Player Queries: Manage incoming player queries, ensuring responses are timely, professional, and aligned with company service standards.
• Monitor Player Satisfaction: Keep track of player engagement and satisfaction, ensuring their experience is continually enhanced by identifying improvements and making recommendations to the CS Manager and/or Team Lead.
• Internal Collaboration: Work closely with senior agents, managers, and other departments to resolve player-related issues and escalate when necessary.
• Real-time Systems: Awareness of internal systems and notify management of any potential issues, ensuring all systems run smoothly during each shift.
• Competitor Analysis: Conduct competitor analysis on customer service practices and propose improvements to maintain the company’s competitive edge.
• Quality Assurance: Ensure all communications with players meet the highest quality standards and comply with company policies and procedures.
• Documentation and Reporting: Ensure all player interactions and feedback are accurately documented and reported in internal systems, following company protocols.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

• Experience within Customer Service.
• Flexibility: Ability to work shifts, weekends, and holidays as required, ensuring 24/7 support coverage
• Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
• Fluent English – both written and spoken.
• Proven planning and organisational skills.
• Experience in customer service within a large volume call center environment, experience in gaming or a related industry is an advantage.
• Strong passion for customer service and creating lasting relationships with players
• Ability to stay informed about industry trends and competitors
• Energetic, dynamic, and enthusiastic about providing excellent service
• Familiarity with CRM software, live chat platforms, and basic troubleshooting; experience with iGaming platforms is advantageous

• The ideal candidate will be a self-motivated energetic individual
• Requires a target driven individual
• Effective and well-developed communication skills are a prerequisite for the role, both written and verbal
• Innovation and ability to think “outside the box”
• Strong work ethic
• Ability to thrive in a fast-paced environment and value attention to detail
• Candidates have a level of understanding people maintaining a positive, empathetic attitude toward players and team members
• Change management: Ability to deal with high levels of change and continuing to stay motivated, focused and results driven
• FUN and high energy!

• Managerially Accountable to: Customer Service Manager and CS Team Leads

- DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY?
- DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY?

We are looking for a Customer Service Agent to join our team. Your responsibilities will include building and maintaining long-term customer relationships, as well as identifying and contacting potential clients. You should be able to communicate effectively with clients to understand their advertising needs and concerns.

As a Customer Service Agent , you should participate in sales meetings and trade shows. You will also coordinate with the Marketing and Design teams to create promotional campaigns. Additionally, conducting in-depth research and willingness to travel are required.

To succeed in this role, you should be highly motivated with excellent marketing skills and familiarity with various advertising techniques. The ability to handle stressful situations and provide excellent customer service professionally and promptly will be advantageous.

-DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY? -DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY We are looking for an Customer Service Agent to be a part of our team. Your job responsibilities will include building and maintaining long-term customer relations. Besides, you will also be responsible for identifying and contacting potential clients. You should also be able to communicate with clients to understand their advertising requirements and concerns. As an Customer Service Agent, you should be able to participate in various sales meetings and trade shows. Furthermore, you should be able to coordinate with the Marketing and Design team in creating promotional campaigns. Also, you should be able to conduct in-depth research and willing to travel to different locations. To be able to perform in this job role, you should be highly motivated and have excellent marketing skills. You should also be familiar with various advertising and marketing techniques. A successful candidate should also be able to handle stressful situations. Your ability to provide excellent customer service in a professional and timely manner will be advantageous.

-DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY? -DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY We are looking for an Customer Service Agent to be a part of our team. Your job responsibilities will include building and maintaining long-term customer relations. Besides, you will also be responsible for identifying and contacting potential clients. You should also be able to communicate with clients to understand their advertising requirements and concerns. As an Customer Service Agent, you should be able to participate in various sales meetings and trade shows. Furthermore, you should be able to coordinate with the Marketing and Design team in creating promotional campaigns. Also, you should be able to conduct in-depth research and willing to travel to different locations. To be able to perform in this job role, you should be highly motivated and have excellent marketing skills. You should also be familiar with various advertising and marketing techniques. A successful candidate should also be able to handle stressful situations. Your ability to provide excellent customer service in a professional and timely manner will be advantageous.

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• Be able to work 2 Sundays per month 
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

Job Title: Customer Service Representative

Experience: Minimum 1 year in call centre, customer service, or client-facing admin role

About Aetherbloom

Aetherbloom is a female-founded business process outsourcing (BPO) and digital services company connecting skilled professionals in South Africa with clients in the United Kingdom.

With a mission rooted in empowerment and service excellence, we are building a diverse and professional team ready to exceed expectations in every interaction.

We are seeking a dynamic and experienced Customer Service Representative to join our growing team in Johannesburg.

In this role, you will be the voice of our clients' brands, handling customer queries, resolving issues, and ensuring a high standard of service delivery.

This is an in-person role, and you will be working from our local site while supporting UK-based clients.

1. Provide friendly, accurate, and professional support via phone, email, and live chat
2. Manage a high volume of inbound and outbound customer interactions
3. Troubleshoot customer issues efficiently, offering timely and effective solutions
4. Maintain up-to-date records of customer interactions in client CRMs or databases
5. Meet and exceed individual performance metrics and client SLAs
6. Collaborate with internal teams to ensure seamless service delivery
7. Demonstrate empathy, patience, and a solution-focused mindset in all interactions

1. Minimum 1 year of experience in a call centre, customer service, or client-facing administrative environment
2. Fluent in English, with clear and professional verbal and written communication skills
3. Strong computer literacy and comfort working across multiple systems
4. Ability to adapt to UK business culture and understand client expectations
5. Based in Johannesburg and able to work on-site during UK business hours
6. Strong attention to detail and high levels of accountability

1. Knowledge of UK accents, customer expectations, or business etiquette
2. Experience using CRM or ticketing systems (e.g., Zendesk, Salesforce, Freshdesk)
3. Demonstrated resilience and commitment to learning and development

1. Be part of a purpose-driven company supporting economic empowerment in South Africa
2. Receive paid training to enhance your skills and build long-term career pathways
3. Work in a collaborative environment with strong mentorship and support
4. Opportunities for growth into leadership or specialist roles

To apply, please follow the link on Aetherbloom's Careers page on LinkedIn. Applications submitted after the closing date (12th July) will be rejected automatically.

Seniority level: Entry level

Employment type: Full-time

Industries: Business Consulting and Services

This job posting is active and accepting applications.

Join to apply for the Customer Service Agent role at Network International .

Job Description

As a Customer Service agent within the contact center, you’ll play a pivotal role in delivering excellence in merchant services. Your responsibilities will encompass providing top-notch service to both internal and external stakeholders across all supported platforms, adhering to company-based time frames.

• Provide exceptional customer service to all relevant stakeholders, paying attention to detail in terms of departmental quality standards.
• Resolve all queries logged via supported platforms within a timely and efficient manner for both e-commerce and Level 1 POS related queries.
• Provide authentic, courteous service at all times in line with company policies and procedures.
• Provide out-of-the-box solutions to queries raised.
• Follow and execute support protocols in line with the business needs to the highest calibre.
• Proactively manage workload via all relevant company platforms.
• Proactively retain merchants via service excellence and authentic customer service methodology.
• Provide technical support where required (Previous fintech technical knowledge is beneficial).
• Collaborate with all internal and external stakeholders to resolve queries, facilitating solutions to enhance service delivery at every interaction.
• Demonstrate a keen interest to learn, understand and improve within the business.
• Maintain accurate records of customer interaction, issues, and resolutions using our internal systems.
• Collaborate with other team members and departments to resolve complex technical issues.
• Stay updated on product features, enhancements, and industry trends to provide informed support.
• Conduct follow-up calls to ensure customer satisfaction and issue resolution.

• Matric/equivalent thereof. Tertiary qualification advantageous.
• 2 Years+ experience in a customer service environment dealing with e-commerce and POS related queries.
• Ecommerce, Online Payments Process, POS and Technical experience is required.
• Detail-oriented and puts a high value on accuracy.
• Familiarity with various operating systems and network concepts.
• Proficiency using support ticketing systems and CRM software.
• Excellent interpersonal and communication skills.
• Proficiency in both written and verbal communication.
• Ability to work independently and as part of a team.
• Strong problem-solving abilities and attention to detail.
• Good organizational skills and the ability to multitask in a fast-paced environment.
• Willingness to work shifts between the hours of 8am to 6pm, Monday to Saturday as well as public holidays where required.

Entry level

Full-time

Other

IT Services and IT Consulting

Join to apply for the Customer Service Agent role at Network International .

Job Description

As a Customer Service Specialist within the contact center, you’ll play a pivotal role in delivering excellence in merchant services. Your responsibilities will encompass providing top-notch service to both internal and external stakeholders across all supported platforms, adhering to company-based time frames.

Responsibilities

• Provide exceptional customer service to all relevant stakeholders, paying attention to detail in terms of departmental quality standards.
• Resolve all queries logged via supported platforms within a timely and efficient manner for both e-commerce and Level 1 POS related queries.
• Provide authentic, courteous service at all times in line with company policies and procedures.
• Provide out-of-the-box solutions to queries raised.
• Follow and execute support protocols in line with the business needs to the highest caliber.
• Proactively manage workload via all relevant company platforms.
• Proactively retain merchants via service excellence and authentic customer service methodology.
• Provide technical support where required (Previous fintech technical knowledge is beneficial).
• Collaborate with all internal and external stakeholders to resolve queries and facilitate solutions to enhance service delivery at every interaction.
• Demonstrate a keen interest to learn, understand, and improve within the business.
• Have a highly developed sense of integrity and commitment to customer satisfaction and excellence.
• Exhibit a strong work ethic and the ability to work within a dynamic, fast-paced, and highly adaptable team environment.
• Be open to feedback, mentoring, and coaching for the purpose of growth within the business.
• Take accountability for tasks and complete everything that is required in a proficient manner.
• Maintain accurate records of customer interaction, issues, and resolutions using our internal systems.
• Collaborate with other team members and departments to resolve complex technical issues.
• Stay updated on product features, enhancements, and industry trends to provide informed support.
• Conduct follow-up calls to ensure customer satisfaction and issue resolution.

Qualifications

• Matric/equivalent thereof. Tertiary qualification advantageous.
• 2 Years+ experience in a customer service environment dealing with e-commerce and POS related queries.
• E-commerce, Online Payments Process, POS, and Technical experience is required.
• Detail-oriented and places a high value on accuracy.
• Familiarity with various operating systems and network concepts.
• Proficiency using support ticketing systems and CRM software.
• Excellent interpersonal and communication skills.
• Proficiency in both written and verbal communication.
• Ability to work independently and as part of a team.
• Strong problem-solving abilities and attention to detail.
• Good organizational skills and the ability to multitask in a fast-paced environment.
• Willingness to work shifts between the hours of 8 am to 6 pm, Monday to Saturday, as well as public holidays where required.

Entry level

Full-time

Other

IT Services and IT Consulting