373 Insurance Customer Service jobs in South Africa

Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
Obtain and capture information from insured or designated persons for purpose of settling claim with insurance carrier. To assist with administrative amendments, provide information and insights on policies, additional benefits and up-sell products to the customer.

Responsibilities
Customer Management (External and Internal)

Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

Customer Needs & Analysis

Ask questions and probe for clarity to gathers relevant information to assist in resolving customer request.

Up-sell Customer Propositions

Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and influence the customer to make a purchase.

Correspondence

Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customised responses (internal and external).

Operational Compliance

Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Administration

Update policy information e.g change of address, change policy holder details, banking details and attend to the customer request on a range of policy related issues. Provide best practice support to customers on the administration process requirements and other departmental systems, in line with claims policy, rules and SLAs.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Work Scheduling and Operational Compliance

Work according to an assigned schedule.

Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Education
Grade 12/ SAQA Accredited Equivalent (Essential)

Experience
2 or more years customer service experience (Essential);

1 year call centre experience in Financial services industry (Advantageous).

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.

Company Description
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community

Job Description
Primary Job Duties & Responsibilities

• Role involves handling inbound calls from customers/agents to resolve queries on their accounts
• Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers
• Review and resolve policy cancellations, reinstatements, and service-related complaints.
• Act as expert for multiple online billing systems and agency portal website to provide proactive agency and customer support.
• De-escalate customer and agent concerns to resolve conflicts and build a deeper level of trust with our customers and agents.
• Use judgement when identifying new business opportunities driven by customer or agent requests.
• Track and document customer account interactions.
• Other duties as assigned.
• Job Specific Technical Skills & Competencies
• Strong customer service skills.
• Excellent communication skills with the ability to actively listen and empathize.
• Ability to leverage math and analytical skills to assist with billing inquiries.
• Strong multitasking skills including the ability to apply typing skills and system navigation to proactively address customers' needs and concerns.
• Graduate in the finacial sector

Prior customer service and/or call center experience a plus

Qualifications
Minimum Requirements

• Matric/Grade 12
• Minimum 1 year of working experience in a contact centre environment, preferable within Finance / Insurance / Utilities / Hospitality and Complaints handling
• International contact centre experience
• Credit & Criminal Clear

Behavioural Traits Required

• High degree of patience and assertiveness with excellent rapport-building skills
• Positively contribute and lead in team activities
• Takes pride in work, checking own for quality i.e. Lead by example
• Maintains effective time management
• Have a positive attitude and the ability to influence and motivate others
• Effective emotional intelligence (EQ)
• Team player
• Flexible
• Self-Motivated

Additional Information

• Monday to Sunday (Rotational shift) between 13:00 pm to 06:00 am
• Including SA Public holidays.

• Support Senior Advisors with client renewals, reports, and presentations
• Manage daily administrative tasks and client communications
• Assist with credit limit applications, claims, and policy updates
• Maintain accurate client records and monitor compliance
• Track renewals, overdue debts, and risk concerns
• Prepare reports and trackers for management review

• Matric (Grade 12) required; tertiary qualification in Business, Finance, or Insurance advantageous
• 2 - 3 years experience in insurance (commercial ), banking (commercial), or financial services administration (commercial)
• Strong organisational skills, attention to detail, and ability to manage multiple priorities
• Excellent communication and client service skills
• Comfortable with data, documents, reporting, and CRM systems
• Must have exposure to trade credit or commercial insurance
• FAIS compliant: RE5

Overview:

Dealing effectively with inbound calls regarding a range of products and transactions is what's involved here. A real chance to make the

most of your excellent customer service skills. You'll spend each day identifying and fulfilling a variety of needs, including bringing on

board new customers, retaining existing ones and cross-selling at every opportunity. In short, you'll provide a high-quality service and

prove that nothing is too much trouble.

Qualifications:

• Matric or NQF Level 4 - Required
• Minimum 12+ months of experience working with a Customer service/Sales process - essential
• Superior oral and written communication, presentation, and interpersonal skills.
• Travel insurance/ Health insurance and Medical insurance expereince 6+months

Responsibilities:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Guide customers to issue resolution via phone, email, and chat channels
• Converting quotes in to sales focusing on customer retention and exceptional service at all times
• Problem-solve customer challenges and educate them on additional features or use cases for the product/service
• Advocate for customers, taking ownership of the resolution journey
• Collaborate with and support colleagues and stakeholders to evaluate ambiguous, complex situations and quickly execute decisions
• Investigate and resolve incoming customer complaints, escalating to appropriate channels accordingly
• Demonstrate strong business and strategic acumen to balance both the customer and business goals
• Respond to product inquiries and answer questions ensuring the product matches the customers' needs
• Become a product expert and understand each customer's needs to provide real, effective solutions based on customers' needs and deliver exceptional customer service
• Uphold processes and policies in support of organizational goals
• Execute against organizational SLAs for customer care
• Contribute proportionately to the team's achievement of all KPI's as set by the Team Leader
• Meet and exceed the quality standards set by the client in handling calls and ensure that all promises to our customers are fulfilled
• Balance rapidly shifting priorities through multitasking and flexibility
• Maintain positive attitude in the face of customer concerns, treating customers fairly and with respect
• Act as subject matter expert on processes, policies, and internal tools while advocating for the customer experience
• Following our Business Code of Conduct and regulatory requirements and always acting with integrity and due diligence
• Understanding customer's needs and, or, any vulnerably the customer may have to ensure each customer receives appropriate assistance in good time to ensure the customer is not disadvantaged
• Additional duties and responsibilities may be assigned based on the ever-evolving service and support our customers require.

Competencies and Specific Skills

• Drive sales through service
• Ability to build rapport with strong soft skill ability
• Excellent verbal and written communication
• Ability to collaborate with team members and develop relationships cross-functionally and remotely in a team environment
• Natural tendency to quickly problem-solve in the most stressful situations
• Excellent time management capabilities with strong attention to detail
• Ability to multitask and prioritise accordingly based on assigned deadlines
• Strong ability to manage difficult situations and challenging customers
• Capacity to take ownership of resolving the customer issue and act as an advocate
• Capability to learn new systems and tools in a fast-paced environment
• Ability to develop and apply innovative solutions to solve challenges in ambiguous situations
• Strong ability to ask questions and think critically to uncover root cause of customer issue

COMPANY DESCRIPTION

Turn Key Receptionist Pty Ltd is a Virtual Receptionist Service that provides personalized telephone answering and customer service by homegrown receptionists. Our services were launched in 2016 after extensive development and testing of customized software solutions to ensure the best receptionist services possible.

INBOUND/CUSTOMER SERVICE

Are you a person who can multi-task, works well under pressure, and takes initiative? Do you have a bubbly personality and can work shifts. If the answer is YES, then this job is perfect for you

We are a Virtual Receptionist company based in Australia looking for a dynamic personality who enjoys a challenge to join our team,

WE WILL PROVIDE:

Training, software, support.

A friendly team environment.

YOUR ROLE:

You will be assisting/supporting management.

Adhoc duties as required (for both TKR & Clients)

General Reception

Resolution of complaints

Use of multiple platforms to record

Maintaining relationships

Rapport building

Being proactive with building our brand and reputation

Assisting with quality control

A high level of confidentiality when dealing with our systems, processes and clients.

Call handling for inbound

Excellent call handling skills

All rounder

You will be on the phone most of the time taking calls for our clients so having a quiet office space is essential

We are a small business therefore the scope of duties may change according to what is required

REQUIREMENTS:

• A Clear English accent
• Reliable internet connection (Minimum20 mbps up and down)
• Must have a fibre or ADSL line (no LTE devices or mobile data)
• Laptop/computer (Minimum i3 with 8gigs ram)
• Good quality headset (With built in microphone)
• Friendly personality
• Fast learner
• Computer literate
• Excellent Communication skills
• Clear speech (as our business is all done over the phone)
• Must be available to work shifts and weekends
• Must have a quiet workspace (no background noise)

REMUNERATION:

Starting rate R90 per hour while training then R100+ with meeting KPIs

HOURS

Starting hours would be Monday to Friday between 9AM - 5PM (GTM +10) Which is currently 1AM - 9AM SA time

We are a caring team of South African and Australian staff who work together via Teams to support each other and our clients. This role would be ideal for a someone who is mature, can touch type and has a high attention to detail.

• This position would not suit parents with really young kids as the hours create a lifestyle change

CUSTOMER SERVICE AGENT

Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.

Key performance Areas:

· Answering incoming calls

· Responding to all assigned incoming emails from various platforms

· Immediate response to all Social Media tickets

· Process all assigned paid for orders within 24 hours

· IBT requests to be placed on google docs and followed up to ensure stock has been sent

· Inform customer of no-stock and confirm vouchers or refund to complete the ticket

· Place orders for publisher stock

· Ensure that each order is completed within the specified time

· Ensure that customers are kept informed of their order status

· Follow up with warehouse staff if order has not been shipped out on time

· Creating waybills for completed orders

· Assist customer withs backorder and special orders

· Follow process and keep customers informed when there is a quote requests

· Assist schools with quotes

· Follow up on pending payments

· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)

·Minimum requirements

· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)

· Computer literate

· Previous experience in a similar role

· Book knowledge is a BIG advantage

· Being a team player

· Good communication skills

Job Type: Contract

Work Location: In person

FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture's biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop protection technologies – including Dodhylex active, Isoflex active, rimisoxafen, and fluindapyr – to help farmers increase the productivity and resilience of their land. Our employees are at the heart of this innovation. We're looking for bold thinkers and collaborative doers. At FMC, your ideas matter. From day one, you'll contribute to meaningful work that drives progress in agriculture, supported by a culture that values integrity, safety, respect, and results. Join us in advancing the future of agriculture. Together, we're building a more resilient planet – one innovation at a time.

About Us

At FMC Agricultural Solutions, we are dedicated to providing innovative crop protection solutions to growers worldwide. With the commitment of our 5,200 employees, we have established ourselves as one of the six largest crop protection manufacturers globally

For more information, please visit

For our office in Centurion, we are looking for a

Customer Service Representative

We are seeking a proactive and detail-oriented Customer Service & Order Management Specialist to join our team. This role is pivotal in ensuring exceptional service delivery through effective communication with customers and internal stakeholders. The successful candidate will act as the primary liaison between the company and its customers, managing orders and supporting the Commercial organization to meet business needs and sales targets

What you'll do with us:

• Process and manage customer orders using SAP, ensuring timely communication with customers, warehouse, and transport teams.
• Coordinate with the Commercial team to approve special deals and customer-specific requests.
• Apply FIFO principles during batch selection while considering stock age.
• Ensure timely goods issue processing upon receiving proof of collection from the warehouse.
• Maintain accurate records of orders, delivery notes, and invoices for audit and tracking purposes.
• Ship sample products to laboratories for reanalysis and shelf-life testing as requested.

Your qualification & attributes:

• Minimum 3 years of experience in customer service, preferably within the agrochemical industry.
• Strong proficiency in SAP for order processing and tracking.
• Fluent in English; Afrikaans language skills are advantageous.
• Familiarity with inventory management principles, including FIFO.
• Understanding of invoicing processes and month-end procedures.
• Ability to manage product allocation, delivery prioritization, and open order lists.

Are you ready to make an impact?

If you are passionate about making a difference and share our values of diversity, collaboration, and quality, we encourage you to submit your application today. We eagerly await hearing from you

FMC is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. Employment decisions at FMC are based on business needs, job requirements, and individual qualifications. We value diversity and strive to ensure that our hiring and employment practices support a work environment that is free from discrimination and harassment.

We're Hiring Join EXL as a Customer Service Representative

Hey there

Are you someone who
loves
helping others, solving problems, and bringing positive energy to every conversation? Then we want
YOU
on our team at
EXL

We're on the lookout for friendly, driven, and people-first individuals to join us as
Customer Service Representatives
— the real heroes behind every great customer experience.

Requirements

• 1 year of experience in the medical environment (Call Centre/Receptionist).
• Matric certificate/equivalent.
• Excellent verbal communication skills in English.
• Clear criminal and Credit record.
• Hunger for GROWTH

Why EXL?

At
EXL
, you're not just a number — you're part of something bigger. We believe in growing together, celebrating wins, and creating a workplace where
you
can shine

Let's make great things happen together

"In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets"

The ideal candidate loves talking to people and proactively solving problems You will be responsible for making customers happy

Our clients include service businesses, manufacturing companies, real estate companies, private equity firms, tech companies, e-commerce companies and more

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.
• Administrative tasks.
• Work US business hours.

Qualifications

• Sales experience and comfort.
• Typing at least 50 words per minute.
• 1-5 years of customer service experience.
• Knowledge of Google Workspace and various customer relationship management softwares.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Compensation:

R2000-R35000 per month depending on skill and experience.

Additional requirements:

• Quite and professional home office.
• Fast, reliable computer and second monitor.
• Internet speed faster than 50 mbs.