261 Insurance Customer Service jobs in South Africa

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and a strong position as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future, and to shape our destiny as a proudly African group.

To deliver dynamic customer service by answering incoming calls promptly, resolving customer queries, and upselling other idirect Insurance products on offer. Provide financial advice to customers and handle retention efforts.

• Ensure customer satisfaction, call resolution, and maintain quality assurance of service and calls.
• Ensure compliance with all relevant regulations.
• Meet FAIS Fit and Proper Requirements applicable to this role (Advice and Intermediary Service).
• Obtain FSCA-Approved Qualification and Regulatory Exam for Representatives (RE5).
• Complete product-specific training once onboarded.
• Participate in class of business training and continuous professional development.
• Uphold honesty, integrity, and good standing in all professional activities.

Further Education and Training Certificate (FETC)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups to contribute towards achieving demographic diversity and representation.

Absa Bank Limited reserves the right not to fill the position as advertised.

Short Term Insurance Retentions, Customer Service, Consultant (FAIS) page is loadedShort Term Insurance Retentions, Customer Service, Consultant (FAIS) Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday time left to apply End Date: August 25, 2025 (5 days left to apply) job requisition id R-15978601Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Job Description

Education

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Our client is seeking a Customer Service Representative to join their team, who will be responsible for all related sales support duties.

Location: Cape Town

Job type: Permanent On-site

Duties and Responsibilities

• Process sales contracts received from clients, sales consultants and business partners
• Scheduling of Business Service Requests as and when required
• Moving of technicians scheduled jobs as required
• Tech Support
• Maintaining efficiencies of technicians scheduled jobs
• Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants
• Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
• Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants.
• Ensure that the Lead Sources and Pricing Sources are captured correctly
• Providing insurance certificates
• Assist and attend to incoming calls
• Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
• Provide service to both existing and prospective clients

Minimum Requirements

• Matric with at 2 years’ experience in an administrative role
• Previous experience is the logistics or tracking industries would be advantageous
• Proficiency in MS Office & Outlook

Skills

• Excellent communication and organizational skills
• Customer Orientated and Solutions driven

Should you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful

APPLY TO OUR CUSTOMER SERVICE REPRESENTATIVE ROLE AT MANGO5!

Are you passionate about customer service and fashion? Mango5 is hiring Customer Service Representatives to join our Care Team, providing top-tier service for a Fashion Brand from Germany . We’re looking for individuals who can turn customer interactions into seamless and satisfying experiences through their professionalism, empathy, and efficiency.

KEY RESPONSIBILITIES:

• Customer Support: Deliver exceptional service by managing a wide range of customer interactions, including orders, emails, calls, complaints, and return-to-sender (RTS) issues. You’ll ensure prompt and effective resolution of customer inquiries.
li>Proactive Outreach: Engage with customers proactively to enhance their experience and provide timely support for any issues. Your goal is to ensure a seamless and satisfying customer journey.
• Issue Prevention: Review new customer orders and assist with design and order support to prevent potential issues. You'll help streamline processes and ensure policies remain customer-friendly.
• Issue Resolution: Turn dissatisfied customers into satisfied ones by providing generous solutions. Maintain a positive, solution-oriented approach to complaints and issues.
• Feedback Loop: Collect and forward customer feedback to help the team improve products and services. Your insights will play a vital role in enhancing the customer experience and developing sustainable solutions.

PERFORMANCE METRICS:

• Achieve weekly call and task targets.
• Adhere to standard operating procedures (SOPs) and maintain service quality.
• Deliver exceptional customer satisfaction, contributing to positive feedback.
• Meet punctuality and attendance requirements.

QUALIFICATIONS AND REQUIREMENTS:

Hard Skills:

• Fluency in the required customer language. (English)
• Previous experience in customer support or a related field is desirable.

Soft Skills:

• Strong customer focus and a genuine desire to help others.
• Friendly, patient, and supportive demeanor, able to handle challenging situations with grace.
• Excellent problem-solving skills, with a focus on achieving customer satisfaction.
• Ability to work collaboratively in a team environment and contribute positively to the company culture.
• Strong organizational skills and attention to detail.

WORKING HOURS:

• Rotational shifts based on the USA time zone (Monday - Sunday)
• Shifts:  15:00 - 02:00 / 14:00 - 01:00 (depending on Daylight Savings)

REMUNERATION PACKAGE:

• Basic Salary:  R12 000
• Shift allowance: R500
• Commission Upto: R3000

EMPLOYEE BENEFITS: AFTER 3 MONTHS OF EMPLOYMENT

• Medical Insurance
• Home and Trauma Assist: Emergency and trauma support services.
• LMS: Access to our learning platform for personal and professional growth.

WHY JOIN US?

Be a part of Mango5's exciting journey in revolutionizing the customer service experience for a leading tech fashion brand. You'll have the opportunity to grow both personally and professionally in a dynamic, supportive environment that values excellence, integrity, and compassion.

APPLY NOW:

Ready to provide exceptional service and make an impact? Submit your detailed CV today! Due to high response volumes, if you match our criteria but do not hear back within two weeks, we will retain your CV in our talent pool for future opportunities.

Job Title: Inbound Customer Service Representative

Location: Cape Town CBD

Employment Type: Full-time

Experience Required: 0–3 years

Salary: R7945.69 + Medical Aid + Provident Fund + Shift Allowance

Believe Resourcing is hiring on behalf of our client, a leading company in the insurance industry, for the role of Customer Service Representative (Inbound Voice) . This role is perfect for individuals who thrive in a customer-focused environment, enjoy problem-solving, and want to build their career in a structured and supportive setting. You will be the first point of contact for policyholders, assisting them with billing transactions and technical support.

• Handle inbound calls from policyholders in a fast-paced contact center.

• Process billing transactions including payments and account adjustments.

• Accurately verify and interpret billing information.

• Respond to simple and complex inquiries regarding billing and policies.

• Provide technical support on internal client systems.

• Follow up with policyholders on outstanding items to ensure resolution.

• Deliver high-quality service in line with KPIs and service standards.

• Collaborate with team members and contribute to a positive working environment.

• Perform additional administrative or support tasks as required.

• 1 year of experience in a customer service or call center environment preferred.

• Some post-matric education is advantageous.

• Excellent communication skills and telephone etiquette.

• Strong active listening and problem-solving abilities.

• A calm, patient, and service-oriented mindset.

• Ability to manage time and stay organized in a high-volume setting.

• Competent with MS Office tools (Word, Excel, Outlook).

• Willing and able to commit to full training and adhere to shift schedules.

Why Join This Team

• Work with a respected brand in the insurance sector.

• Structured training and onboarding provided.

• Opportunities for career growth within the customer service stream.

• Supportive and collaborative team culture.

• Stable full-time role with consistent working hours.