95 Insurance Claims jobs in South Africa

• Application Deadline: 5 November 2025
• Job Location: Johannesburg, Gauteng
• Job Title: Insurance Claims Manager
• Education Level: Certificate
• Job Level: Management
• Minimum Experience: Years

We are looking for a dynamic, hands-on Head of Claims with 6–10 years' experience in the short-term insurance industry, the majority of which should be within the claims environment.

You'll bring both leadership and operational depth — someone who can drive strategy and lead teams, but who also understands the nuances of claims workflows, client service, and insurer engagement.

This is a role for someone who thrives in a fast-paced, empowered environment — someone who can make decisions, solve problems, and constantly challenge the status quo to make our claims experience best-in-class.

Salary on offer: Negotiable based on experience.

Duties and Responsibilities:

• Leadership & Strategy
• Lead and manage the entire Claims Department across all lines of business.
• Develop and execute claims strategies aligned with company growth and service goals.
• Empower, mentor, and hold your team accountable for performance and client outcomes.
• Drive innovation and continuous improvement in claims processes and customer experience.
• Operational Excellence
• Oversee front-end claims management and ensure efficient turnaround times.
• Identify process gaps and implement practical, measurable solutions.
• Maintain strong relationships with insurer partners, assessors, and service providers.
• Ensure claims compliance with all binder and regulatory obligations.
• Culture & Collaboration
• Actively contribute to the leadership team — challenging and supporting where needed.
• Foster a positive, high-performance culture that reflects Bsure's values of empowerment, integrity, and accountability.
• Be proactive in suggesting restructuring, process improvements, or new initiatives that drive better outcomes for clients and teams.
• Performance & Reporting
• Monitor and manage claims ratios, turnaround times, and customer satisfaction metrics.
• Provide data-driven insight and recommendations to the executive team.
• Ensure operational reporting and performance tracking is accurate, clear, and actionable.

Requirements:

• 6–10 Years' experience in short-term insurance, with a significant portion in claims.
• Proven leadership or management experience within a claims environment.
• Strong understanding of insurer relationships, binder structures, and compliance requirements.
• Excellent communication, problem-solving, and decision-making skills.
• Able to operate autonomously while collaborating across multiple departments.
• Driven, accountable, and motivated by results and continuous improvement.

Bsure Insurance Advisors is one of South Africa's most progressive and people-centric brokerages. We partner with a multitude of insurers and handle key binder functions across underwriting, claims management, and renewals — all while maintaining an obsessive focus on service, empowerment, and culture.

We don't micromanage. We believe in accountability, execution, and ownership. Our leaders operate with autonomy and integrity, constantly looking for better ways to structure, improve, and evolve the business.

We are looking for a dynamic, hands-on Head of Claims with 6–10 years' experience in the short-term insurance industry, the majority of which should be within the claims environment. You'll bring both leadership and operational depth — someone who can drive strategy and lead teams, but who also understands the nuances of claims workflows, client service, and insurer engagement.

This is a role for someone who thrives in a fast-paced, empowered environment — someone who can make decisions, solve problems, and constantly challenge the status quo to make our claims experience best-in-class.

Key Responsibilities

Leadership & Strategy

• Lead and manage the entire Claims Department across all lines of business.

• Develop and execute claims strategies aligned with company growth and service goals.

• Empower, mentor, and hold your team accountable for performance and client outcomes.

• Drive innovation and continuous improvement in claims processes and customer experience.

Operational Excellence

• Oversee front-end claims management and ensure efficient turnaround times.

• Identify process gaps and implement practical, measurable solutions.

• Maintain strong relationships with insurer partners, assessors, and service providers.

• Ensure claims compliance with all binder and regulatory obligations.

Culture & Collaboration

• Actively contribute to the leadership team — challenging and supporting where needed.

• Foster a positive, high-performance culture that reflects Bsure's values of empowerment, integrity, and accountability.

• Be proactive in suggesting restructuring, process improvements, or new initiatives that drive better outcomes for clients and teams.

Performance & Reporting

• Monitor and manage claims ratios, turnaround times, and customer satisfaction metrics.

• Provide data-driven insight and recommendations to the executive team.

• Ensure operational reporting and performance tracking is accurate, clear, and actionable.

⸻

Requirements

• 6–10 years' experience in short-term insurance, with a significant portion in claims.

• Proven leadership or management experience within a claims environment.

• Strong understanding of insurer relationships, binder structures, and compliance requirements.

• Excellent communication, problem-solving, and decision-making skills.

• Able to operate autonomously while collaborating across multiple departments.

• Driven, accountable, and motivated by results and continuous improvement.

⸻

Who You Are

• Dynamic, decisive, and take ownership of outcomes.

• You don't need to be micromanaged — you manage your space, your people, and your results.

• Thrive in a culture that values empowerment, execution, and personal accountability.

• Love working with people, solving problems, and finding better ways to do things.

• Understand that leadership means both guarding and growing your team.

⸻

Why Bsure

At Bsure, our people are the priority.

We work hard, grow fast, and build together. You'll be joining a culture that believes in genuine empowerment, high accountability, and mutual respect — all in a team that's constantly expanding its footprint in the short-term insurance space.

? Motor Claims Consultant – George, South Africa

Join Pacific International Insurance – Where Compassion Meets Excellence

Pacific International Insurance is an Australian-based company, proudly serving customers in Australia and New Zealand through our flagship brand, PD Insurance. We specialise in pet and motor insurance, and we’re excited to be expanding our South African branch!

We’re on the lookout for a service-driven, empathetic, and proactive Motor Claims Consultant to join our growing team in George. If you’re passionate about helping people and thrive in a fast-paced, customer-focused environment, we’d love to hear from you!

As a Motor Claims Consultant, you’ll play a key role in ensuring claims are processed accurately, efficiently, and compassionately. You’ll help manage claims costs in line with policy guidelines, industry regulations, and delegated authorities. Most importantly, you’ll be the voice of our Soft Landings philosophy, delivering exceptional customer service from claim lodgement to closure.

• Monday to Friday : 00h00 – 08h00 AM ( these hours are subject to change and rotational shifts may be applied to support the requirements of the business).

These hours align with our Australian clients, giving you more flexibility during your day.

Location: George, South Africa (on-site)

Be part of a global team with a local heartbeat.

Ready to make a difference in people’s lives while growing your career?

Apply now and become part of a company that values compassion, collaboration, and continuous improvement.

Job title: Motor Insurance Claims Consultant

Job Location: Western Cape, George

Deadline: November 08, 2025

• Jobs by Location
• Job by industries

• As a Motor Claims Consultant, you’ll play a key role in ensuring claims are processed accurately, efficiently, and compassionately.
• You’ll help manage claims costs in line with policy guidelines, industry regulations, and delegated authorities.
• Most importantly, you’ll be the voice of our Soft Landings philosophy, delivering exceptional customer service from claim lodgement to closure.

If you tick these boxes, we’d love to receive your application :

• Grade 12 / National Senior Certificate.
• Excellent written and verbal communication in English.
• Excellent computer skills.
• Previous experience in a customer service role.
• Strong attention to detail, organisational and admin skills.
• Willingness to work nightshift hours.
• Insurance jobs.

Build Your Career with ICS in our Short-Term Insurance Claims Talent Pipeline (AUS Operations)

Are you a seasoned Short-Term Insurance professional ready for your next international opportunity?

At Insure-Connect Services (ICS), we're growing our talent pipeline for upcoming remote opportunities supporting Australian insurance brokers and firms.

While this isn't an immediate vacancy, we're proactively connecting with experienced candidates who want to be first in line when exciting roles open up - typically within
4 to 8 weeks
.

About ICS

ICS partners with international brokers and insurance firms to deliver top-tier claims and underwriting talent. As our global client base expands, we're building a strong, pre-qualified network of professionals ready to step into dynamic roles as soon as demand arises.

Role Snapshot

You'll handle
end-to-end claims administration
across
Commercial, Personal, and Motor Lines
, supporting brokers and clients to ensure seamless, compliant, and efficient claims resolution - all while maintaining world-class service standards.

What You'll Do

• Manage claims from first notification to final settlement.
• Validate coverage, assess claims, appoint assessors, and drive resolution.
• Maintain detailed records and ensure compliance with insurer and regulatory standards.
• Liaise professionally between clients, brokers, and insurers to ensure clarity and timeliness.
• Support cost control and process efficiency through accurate documentation and follow-ups.

You'll thrive if you enjoy:

Problem-solving and keeping things running smoothly, clear communication, client satisfaction and working independently in your own structured and remote setup.

What We're Looking For

• Matric (Grade 12)
  or equivalent NQF4 qualification.
• 3+ years' experience
  in Short-Term Insurance Claims (Commercial, Personal, and Motor).
• Strong communication skills and professional English.
• Confident using claims management systems and MS Office.
• Reliable remote setup with stable power and internet (loadshedding-ready).

Why Join Our Talent Network?

• Be first in line for international remote roles as soon as they become available.
• Work with well-established AUS brokers and insurance partners.
• Gain international exposure while working from South Africa.
• Enjoy structured onboarding, growth opportunities, and continuous learning.

If you're ready to grow your career and connect with leading global insurers - join the ICS Talent Network today

? Motor Claims Consultant – George, South Africa

Join Pacific International Insurance – Where Compassion Meets Excellence

Pacific International Insurance is an Australian-based company, proudly serving customers in Australia and New Zealand through our flagship brand, PD Insurance. We specialise in pet and motor insurance, and we're excited to be expanding our South African branch

We're on the lookout for a service-driven, empathetic, and proactive Motor Claims Consultant to join our growing team in George. If you're passionate about helping people and thrive in a fast-paced, customer-focused environment, we'd love to hear from you

Why This Role Matters

As a Motor Claims Consultant, you'll play a key role in ensuring claims are processed accurately, efficiently, and compassionately. You'll help manage claims costs in line with policy guidelines, industry regulations, and delegated authorities. Most importantly, you'll be the voice of our Soft Landings philosophy, delivering exceptional customer service from claim lodgement to closure.

Working Hours

• Monday to Friday: 00h00 – 08h00 AM (these hours are subject to change and rotational shifts may be applied to support the requirements of the business).

These hours align with our Australian clients, giving you more flexibility during your day.

Location: George, South Africa (on-site)

Be part of a global team with a local heartbeat.

Ready to make a difference in people's lives while growing your career?

Apply now and become part of a company that values compassion, collaboration, and continuous improvement.

What We're Looking For

If you tick these boxes, we'd love to receive your application:

• Grade 12 / National Senior Certificate.
• Excellent written and verbal communication in English.
• Excellent computer skills.
• Previous experience in a customer service role.
• Strong attention to detail, organisational and admin skills.
• Willingness to work nightshift hours.

Bonus skills that'll set you apart

• Experience in insurance claims or financial services.
• Strong negotiation, persuasion, and investigative abilities.
• Excellent interpersonal skills and ability to build rapport.
• Skilled in asking probing questions to gather detailed information.