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Position: Spa Therapist

Salary: Market related

Location: Kameeldrift, Pretoria

Industry: Hospitality / Beauty & Wellness

Reference Number: SB.KK.ST.

COMPANY DESCRIPTION:

Our client, an upmarket Hotel and Conference Center in Pretoria, has a vacancy for a Spa Therapist to join their team as soon as possible.

JOB DESCRIPTION:

DUTIES:

• Greet clients and make them feel comfortable
• Assess client needs and preferences before treatments
• Perform spa treatments such as massages, facials, body scrubs, and wraps
• Maintain cleanliness and hygiene of treatment rooms and equipment
• Provide advice on spa products and post-treatment care
• Monitor client comfort and safety during treatments
• Manage bookings and maintain client records
• Uphold health and safety standards
• Promote spa services and upsell treatments or products
• Stay updated with latest spa techniques and trends

EDUCATIONAL REQUIREMENTS:

• Matric
• Spa Therapist or related Beautician / Somatology qualification is required

EXPERIENCE AND SKILLS REQUIRED:

• Minimum of 3 years’ experience as a Beautician / Somatologist / Spa Therapist
• Experience with various treatments and products
• Immediately available
• Valid driver’s license and own transport will be highly beneficial due to the location of the Spa
• Outstanding communications skills
• Well-presented and well-groomed

TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW:

POPIA

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1. We may retain your personal information in our database for future matching.
2. We may contact you when suitable opportunities arise.
3. The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are currently seeking a Spa Therapist to join our vibrant team at Radisson Hotel & Convention Centre Johannesburg, OR Tambo. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Wellness Enthusiast, you infuse our Spa and Recreation Team with a heightened sense of dedication, a goal-focused approach, and a genuine zeal for enhancing guest experiences in our vibrant hospitality setting.

• OurSpa Therapistslove to support our members and guests ambitions to run longer, try harder and aim higher to achieve their goals. It’s far more than just handing out towels!
• You will manage our leisure team and lead by example, ensuring our standards of cleanliness are high and our guests are safe, whilst managing budgets and inventory
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the leisure department

• Flexibility and a positive, Yes I Can! Attitude
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.

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• Provide spa treatments to clients based on their individual needs and preferences.
• Ensure a high level of customer service and satisfaction at all times.
• Maintain cleanliness and hygiene standards in the spa area.
• Keep accurate records of client consultations and treatment notes.
• Promote and upsell spa products and services to clients.
• Stay up to date with new trends and techniques in the spa industry.
  
  

• Provide spa treatments to clients based on their individual needs and preferences.
• Ensure a high level of customer service and satisfaction at all times.
• Maintain cleanliness and hygiene standards in the spa area.
• Keep accurate records of client consultations and treatment notes.
• Promote and upsell spa products and services to clients.
• Stay up to date with new trends and techniques in the spa industry.
  
  

• Recognised qualification in Beauty Therapy or Spa Therapy.
• Valid certification in relevant massage techniques.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
  
  

• Deep understanding of spa treatments and products.
• Strong customer service and sales skills.
• Ability to tailor treatments to meet individual client needs.
  
  

• Additional certifications in specialised spa treatments.
• Experience working in a luxury spa or hotel setting.
  
  

• Expected to work flexible hours, including evenings and weekends.
• Live-in accommodation provided.
• Fast-paced and dynamic work environment.
  
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Health Care Provider
• Industries Advertising Services

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• Providing various forms of massage therapy and specialised treatments to guests and members;
• Retailing health and beauty merchandise;
• Performing reception duties when required.

PURPOSE: Under the general direction of the Spa Manager and within the limits of the hotel’s policies and procedures, providing exceptional spa treatments to our guests.

REPORTING TO: Spa Manager

Main Duties/Responsibilities

• Perform a variety of spa treatments including massages, facials, body treatments, manicures, pedicures, waxing, and other services as required.
• Provide exceptional guest service, ensuring guest feels relaxed and satisfied with their spa experience.
• Do consultations with guests to understand their needs and preferences.
• Actively promote the spa, treatments, services, sessions and retail, as well as promotions.
• Adhere to hygiene and safety standards
• Have excellent product knowledge
• Work together with other staff members to ensure seamless delivery of spa services.
• Maintain proper supplies of professional products, towels, and other supplies in treatment rooms
• Keep up to date with trends and the competition

JOB SPECIFICATIONS:

• An international Beauty Therapy Certificate/ Somatology Diploma from ITEC or CIDESCO
• 2-3 years of Hotel / Spa experience
• Great previous retail track record
• Ability to source new business
• Ability to develop a regular client database
• Required to work shifts and most weekends and public holidays

Knowledge & Skills

• To be responsible, reliable and dependable
• To be passionate and professional
• To be able to multitask
• To always have a positive attitude and service orientated
• To be able to communicate well with guests and staff
• To be able to manage own time efficiently

POSITION: Senior Spa Therapist 
LOCATION: Pepperclub Hotel Spa
REPORTING TO: Spa Manager
DIRECT REPORTS: Spa Therapists

PURPOSE OF THE ROLE

To support the Spa Manager in the smooth and efficient running of daily operations, ensuring an exceptional guest experience, professional team performance, and a high standard of service delivery. The Senior Spa Therapist acts as the second-in-command, overseeing therapist scheduling, reception coordination, and quality control, while also performing treatments and driving revenue growth.

KEY RESPONSIBILITIES

• Assist the Spa Manager in overseeing daily spa operations, including treatment schedules, stock control, room readiness, and guest flow.

• Lead by example in delivering treatments and maintaining service excellence across all guest touchpoints.

• Supervise, guide, and mentor the spa therapist team to ensure consistent performance and high morale.

• Support with recruitment, onboarding, and continuous development of therapists.

• Conduct regular treatment audits, ensuring strict adherence to hygiene, protocol, and guest experience standards.

• Handle guest queries, feedback, and complaints professionally and promptly.

• Drive treatment and retail sales by coaching therapists on upselling techniques and product knowledge.

• Collaborate with the Spa Manager on promotional activities, marketing efforts, and guest retention strategies.

• Step in to oversee full operations in the absence of the Spa Manager.

• Contribute ideas for improvement and innovation in guest offerings and team productivity.

REQUIREMENTS

• Diploma in Somatology or equivalent qualification (minimum 2-year course).

• At least 2 years of experience in a supervisory or senior therapist role.

• Previous experience in a hotel spa or luxury spa environment is an advantage.

• Strong leadership and interpersonal skills with the ability to motivate and develop a team.

• Excellent treatment knowledge and hands-on experience.

• Comfortable working under pressure and managing a busy operation.

• Professional, well-groomed, and guest-focused.