55 Implementation Manager jobs in South Africa

To manage client system integrations and channel onboarding for transaction processing in a manner that contributes to client relationship, solution sustainability and improved efficiencies. The role supports internal and external clients to define requirements, determine workflows, documents, and procedures to verify proper product usage and guide them through the set-up process for given product(s).

Macro environment

• Understand key competitors, global trends, industry dynamics, and key macro environmental forces to analyze and identify channel integration opportunities and threats in the allocated client environment,
• Analyze and adapt new strategies to react to changing business trends. Business alignment
• Understand the business value chain and actively formulate and prioritize plans to develop and enhance current Channel enablement offerings. This includes determining the business case and feasibility,
• Study and understand market trends and its effects. Client
• Understand and stay close to the needs, wants, views of allocated clients, Manage client requirements and expectations to ensure that implemented solutions are bespoke to the client environment but aligned to company standards. This includes the sharing of information and technical requirements so that the client is fully appraised of what would be required to transition the environment,
• Manage the technical implementation process for new clients and for existing clients taking up new products,
• Train clients so that they can self-assist where relevant for onboarding and processing of transactions.

Service development and implementation

• Understand key competitors, global trends and industry dynamics and key macro environmental forces to analyze and identify integration opportunities and threats in the allocated client environment,
• Understand the business value chain and actively formulate and priorities plans to develop and enhance current Channel enablement offerings. This includes determining the business case and feasibility
• Manage client requirements and expectations to ensure that implementation solutions are bespoke to the client environment but align to company standards. This includes the sharing of technical information requirements so that the client is fully appraised of what would be required to transition the environment,
• Liaison with Transactional Portfolio Managers/Digital Portfolio Managers allocated to the account with a view to gaining new business,
• Optimization, acquisition, and retention of client base by building strong collaborations with internal stakeholders
• Identifying and providing recommendations for channel/product enhancements.

Required Qualification

Relevant Diploma/Degree AND/OR relevant experience in a same/similar context

Job Title: Implementation Manager

Reporting to: Director of Global Implementations

Work Location: Johannesburg, South Africa - Onsite

Job Summary:

The Dedicated Implementation Manager plays a pivotal role in ensuring the seamless onboarding and

Implementation of new clients and strategies within the South Africa region. This role demands a strong blend

of leadership, client-handling expertise, and effective communication skills to oversee cross-functional teams

and achieve successful project execution. Acting as the primary face of the organization during the

implementation process, the Implementation Manager ensures high-quality outcomes, detailed reporting, and

exceptional client satisfaction.

Key Responsibilities:

Client Onboarding & Engagement:

● Serve as the primary point of contact during the implementation process.

● Lead kickoff calls, outlining task objectives, roles, and expectations while fostering team alignment.

● Introduce and emphasize the Implementation Escalation Document during the kickoff call to ensure all

parties are aware of the escalation process and resolution protocols.

● Facilitate meet-and-greet sessions to build rapport among team members and stakeholders, fostering

a collaborative environment.

Client Management & Execution:

● Oversee the successful execution of tasks for customers, ensuring alignment with project goals.

● Collaborate with various teams/departments to ensure customers go live on time.

● Establish and uphold quality standards throughout the implementation process.

Stage-Wise Reporting & Communication:

● Provide regular updates to stakeholders at each stage of the implementation process, ensuring

transparency and alignment.

● Maintain comprehensive documentation of progress, challenges, and resolutions for stakeholder

reporting.

Recruitment & Training Coordination:

● Assess candidates' suitability for task-related roles during the hiring process, ensuring alignment with

customer goals.

● Ensure team members gain proficiency in customer-specific tasks and processes.

Communication & Documentation:

● Maintain clear and fluent written and verbal communication with clients and internal teams.

● Keep detailed meeting notes, track important discussions, and ensure timely delivery of action items.

Customer Feedback & Process Improvement:

● Regularly gather feedback from customers to identify process enhancement opportunities.

● Work collaboratively to implement improvements based on customer feedback, ensuring continuous

improvement.

Industry-Specific Knowledge:

● Leverage knowledge of the Promotional Products industry to better understand client needs and drive

value.

South Africa (Remote)

R500k - R700k per year

8am - 6pm UK time (Not Flexible)

4+ years of Work Experience

Manage implementation projects

Strategize, build strong relationships and help customers succeed.

Introduction

We are a UK-based software company focused on transforming social prescribing in healthcare. Our app is designed to help clinicians and healthcare teams connect patients with local services to improve their well-being. We provide innovative tools that enhance the efficiency and personalization of healthcare services.

We are seeking a dedicated Customer Success & Implementations Manager to oversee the rollout of our platform to a large number of UK GP surgeries, ensuring they experience significant positive outcomes.

This role offers significant responsibility, independence, and manage projects from start to finish. You will manage the onboarding of new clients and ensure the continued success of current ones, collaborating with various teams to achieve goals.

Roles & Responsibilities

● Manage implementation projects, coordinating internal teams to meet deadlines.

● Conduct discovery calls to understand client objectives and customize launch plans.

● Develop scalable processes to accelerate the time from contract to launch.

● Maintain strong relationships with a portfolio of over 100 GP surgeries.

● Lead strategic account reviews and monitor client satisfaction.

● Promote the adoption and effective use of the platform to ensure clients gain tangible value.

● Manage renewal and upsell discussions within your client portfolio.

● Resolve technical issues and assist clients with setup and configuration.

● Develop help documentation, video tutorials, and support resources.

● Analyze data to identify patterns, potential risks, and growth opportunities across your accounts.

● Assist clients with Data Protection Impact Assessments (DPIAs) and serve as the internal expert on data protection.

● Share client feedback with the product development team.

Who you are:

● Degree holder with excellent written and verbal communication skills.

● 4+ years of experience in SaaS implementations or customer success.

● Proven ability to manage complex deployments and a high volume of accounts.

● Strong analytical skills, SQL proficiency is advantageous.

● Experience in renewals and upsells.

● Located in South Africa and available during UK business hours (8:00 am - 6:00 pm).

● Adaptable and comfortable working in a fast-paced, high-output startup.

Company benefits

● R500k - R700k per year

● 25 Days Holiday

● Work Anywhere Policy

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We are seeking a Area Implementation Manager to lead and manage multiple small to large scale FbM Implementation projects from opportunity to launch. Proactively resouces and customers to execute projects through effective internal and external project communications. Develop detailed project plan, resource management, project budget financial tracking, and timely project status reporting to key stakeholders using standardised global framework.

WHAT WE ARE:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. At Maersk, we are accelerating our logistics & services products to become the global integrator of container logistics and looking for team players to help us execute our process improvement initiative for Contract Logistics services. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

KEY RESPONSIBILITIES:

Project Organisation and Planning

• Develop a clear Project Charter for approval with an understanding of the Customers / Internal needs for each Project based on the Solutions signed off by the Customer / internal stakeholders in part of the Oppportunity win or any other assigned projects
• Drive the on-site setup and establish key operational processes readiness before Operations Go Live with internal stakeholders and Customers. It includes storage solution setup, WMS (Warehouse Management System), TMS, WCS, Busines Requirements, Procurement, Testing, Recruitment, external vendors and Operational KPI activies.
• Formalise Project Team organisation and work closely withProject Sponsors to achieve achieve projects objectives in a timely manner. Facilitate the Project Steering Committee Meeting for projects critical decision - making and escalation, if any.
• Develops and maintains project plans to include all systemic, operational, and ustomer requirments. Drives the tasks ensure that each project is completed and meets the company and customer expectations using the global framework.

Project Execution & Communication

• Manages multiple projects concurrently and reaches out to the appropriate decision - makers and task owners on time to keep on track.
• Actively seeks to avoid delays to project progress by facilitating regular meetings tro review project progress, open issues and risk logs with project team members.
• Provide clear project communication and publish timely project status reports to all stakeholders.
• Monitor and contract the project with scope change approval and timely tracking of gthe financial budget to ensure the project is delivered on schedule.
• Perform project lesson learned and conduct handover to Operations upon project completion.
• Adopt Maersk Project Implementation methodology, toolkits and templates to implement projects to provide clear project visibility got Global Metrics reporting and performance measurement.
• Represents the company's intersts and protects the company's image with the customer, related, and externa parties. Actively builds a good rapport customers and external stakeholders.
• Provide feedback and share best practices to Region / Global for future enhancement to our Implementation Processess and tools.

Accountable fo r:

• Project Delivery on-time and in-full with successful Go Live with no critical impacts to the Business
• Business Requirements Document (BRD) sign -off
• Management of hyper-care / ramp up phase
• First month review with customer and first invoice on-time and full
• Comply to Commercial agreement between Maersk and the Customer to avoid the risk of liabilities
• Active signoff on assets / services procedured and cost control sheet

WHO WE ARE LOOKING FOR

Someone with:

• Bachelor's Degree or 5 years of relevant PM experience; or a combination education and experience
• Display leadership, inspires respect and trust;mobilizes others to achieve project objectives.
• High energy and self-starter, Ability to operate independently and convey a sense of urgency.
• Contract Logistics / Warehousing / Transport operations know-how, preferably at least 2 - 3years relevant working expeirence in a warehouse.
• Problem solver
• PMP or similar project management training or certification is highly desirable
• Must have excellent communication skills; written. verbal and presentation.
• Requires advance skills in Excel, Powerpoint, Outlook, Visio and Word.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Plattekloof, Cape Town, ZA

Full-Time

Technology

Job Openings

Network Project and Implementation Manager

Applications are invited for the Network Project and Implementation Manager position to be based in Plattekloof, Cape Town.

PURPOSE OF THE ROLE: The Network Project and Implementation Manager will be responsible to plan, facilitate, manage and track implementation projects of all new transmission links, collaborating with stakeholders and ensuring the successful completion of network projects is within scope, schedule and budget constraints.

Key Performance Areas would include, but are not limited to:

Customer Interaction:

• Manage and build external suppliers and vendors relationships.
• Manage communication channels between internal stakeholders and external suppliers.
• Manage and build external suppliers and vendors relationships

Implementation Management:

• Facilitate the implementation process of all transmission links.
• Manage the order and approval process of new services.
• Establish implementation management processes and tracking mechanisms.
• Ensure that both internal and external deadlines are met for cross functional implementations

Transmission Planning:

• Main supplier / point of contact for Technology and Operations when requiring new transmission or increased capacity on existing routes.
• Continuously review capacity, supplier performance and pricing of transmission routes.
• Suggest self-build options where it is clear that the supply options are either too limited or unreliable

Projects and programs:

• Manage all cross functional projects, ensuring team tactics are understood and applied according to the project deliverables and responsibilities.
• Manage project statuses, dependencies and risks, ensuring resource and time allocations are optimally planned.
• Facilitate effective cross functional alignment between the technology team, systems and operations through the Management operating system (MOS) and partnership agreements.

The successful candidate must have the following experience/skills:

Work Experience and Competencies:

• 5+ years of experience in project management, with a focus on network infrastructure and implementation.
• Experience managing complex projects from initiation to completion, including planning, scheduling, risk management, and budget management.
• Experience working with cross-functional teams and managing vendor relationships.
• Strong understanding of network infrastructure technologies, including LAN, WAN, VPN, and cloud-based networking.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Excellent communication skills, including the ability to communicate technical concepts to non-technical stakeholders.

Qualifications

• Bachelor's degree in computer science, Information Technology or a related field.
• Project Management Diploma.

If interested and you meet all requirements, please submit your CV with contactable references and copies of related qualifications.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel's Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• If you do not hear from us within 14 days, please deem your application as unsuccessful.

Implementation & Onboarding Manager – Night Shift (Australian Hours)

Work from our offices in Sandton, Durban, Cape Town, or Kenya

Night Shift | 12 AM – 9 AM (Australian Hours)

About Us

talent match africa connects experienced professionals in South Africa (just like you) with international employers from around the world (places like the USA, Australia, the UK, India, and Europe). Since 2016, we've been providing employability services to professionals across technology, finance, digital marketing, graphic design, and more. We currently have several permanent roles available at our offices in Cape Town (Wynberg), Johannesburg (Sandton), and Durban (Umhlanga), working for incredible international companies.

Role Summary

As an
Operations, Product and Implementation Manager
, you will be the critical link between enterprise clients and our platform. You'll own the post-sale client journey, translating business needs into technical reality, ensuring smooth implementation and adoption. You will manage complex projects, provide actionable product feedback, and support operations

Key Responsibilities:

• Lead discovery sessions to capture functional & non-functional client requirements.
• Conduct gap analysis and design tailored integration solutions.
• Define project scope, create project plans, and manage end-to-end implementation lifecycle.
• Manage Mastercard card program approval, compliance documentation, and technical configuration.
• Conduct User Acceptance Testing (UAT) and ensure successful go-live.
• Act as voice of the client, delivering product insights to Product & Engineering teams.
• Support operational initiatives and BAU tasks.

Requirements:

Must-Have:

• Experience with payment schemes, preferably Mastercard
• Client-facing implementation or technical project management experience
• Strong business analysis skills
• Hands-on API integration experience
• Proven project management experience managing complex multi-stakeholder projects

Nice-to-Have:

• Experience with BaaS / card processing platforms
• Knowledge of Australian financial regulations (CAR, AFSL, PDS)
• Familiarity with operational & documentation tools (Jira, Confluence, Miro, Zapier)
• Technical aptitude / understanding of product architecture

Where and how you can work

To be successful, you'll need to:

• Work on-site from our office in Johannesburg, Sandton
• Be willing to work non-traditional South African office hours.
• Be excited about a global opportunity with an international company.
• Have excellent written and verbal communication skills in English.

We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance our clients' businesses and their culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds, so even if you don't feel like your skills quite match what's listed above - we still want to hear from you

About MCI

MCI is a dynamic Business Information Systems Consulting firm and an equal opportunity employer. Our clients operate in a range of industries including banking, financial services, manufacturing, fast moving consumer goods and recruitment throughout Africa and the Middle East. Our service offering includes project management, software implementation, product development across various platforms, and including e-commerce solutions.

We strive to be the best at what we do, and to achieve this we need people on our team who have commitment, drive, and a positive attitude that helps deliver winning results.

Role

MCI is looking for a Technical Implementation & Solutions Consultant to join our dynamic team.  You will take responsibility for implementing, maintaining, optimising, and troubleshooting new and existing Direct Hire Recruitment systems, ensuring seamless workflow integration, and providing 2nd line technical assistance to the end-user and 1st line support team.  This role is diverse, challenging, and interesting. 

Work closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge. 

Activities will include:

• Implementing and configuring new systems.
• Developing and maintaining web solutions, including, website optimisation. 
• Troubleshooting and resolving technical issues.
• Maintaining and creating clear and concise documentation.
• Streamlining processes and optimising system workflows.
• Collaborating with other team members to ensure smooth technical implementations.
• Managing data and analytics tasks using MS SQL and other analytics tools. 

Skills and Qualifications:

• Relevant IT degree and/or diploma.
• Proficiency in Microsoft SQL, C# .NET, HTML, JavaScript.
• General business tools (Microsoft 365 suite, Jira, etc.)
• Strong documentation and communication skills.
• Ability to analyse and solve complex technical problems effectively.
• Knowledge of API interfaces.

Preferred Skills:

• Experience with Zoho Analytics is beneficial.
• Strategic thinking
• Problem solving 
• Collaborative team player.

MCI Consultants are people who are:

• Ambitious team players.
• but can work independently.
• Courageous and passionate.
• Able to take on challenges with a sense of urgency.
• Focused, with a strong desire for self-improvement.
• Dynamic and progressive in their thinking.
• Ethical and responsible.
• Professional, trustworthy and keen.

• Lead the planning, coordination, and execution of systems implementation, software deployment, and ERP integration projects .
• Translate business requirements into project delivery plans , managing timelines, budgets, and resources to ensure successful, on-time, in-scope delivery.
• Collaborate with cross-functional teams including IT, Finance, Operations, and R&D to ensure seamless system integration and digital adoption .
• Provide consistent progress reporting, risk management, and issue resolution for complex projects.
• Oversee proof of concept (POC) builds, pilot rollouts, and system testing , ensuring lessons learned drive continuous improvement .
• Support user training, change management, and adoption strategies to ensure successful transitions to new systems.
• Continuously refine project management processes, delivery methodologies, and operational workflows to improve efficiency and outcomes.

• Bachelors degree in Computer Science, Information Systems, or related field (or equivalent experience).
• PMP, PRINCE2, or Agile/Hybrid delivery certification preferred.
• 5+ years experience managing system implementation, ERP deployment, or enterprise software projects .
• Proven track record delivering complex IT and business transformation projects across multi-disciplinary teams.
• Strong knowledge of project management methodologies such as Waterfall, Agile, Scrum, and SDLC .
• Proficiency in project tracking and reporting tools (e.g., SmartSheets, MS Project, JIRA, or similar).
• Excellent stakeholder management, vendor coordination, and communication skills for technical and non-technical audiences.
• Strong problem-solving, budget management , and project delivery skills.

• Opportunity to work with a market-leading property development company .
• Exposure to enterprise systems implementation, ERP, and digital transformation projects .
• Dynamic and collaborative work environment.
• Competitive remuneration package.

Are you passionate about leading teams, shaping client experiences, and driving successful software adoption?

We're looking for an experienced
Senior Manager: Training Implementation & Support
to join our team at
BEE123
, a leader in transformation and compliance solutions.

What the role is about:

This is a strategic leadership role focused on helping our clients unlock the full value of our software solutions. You'll lead the delivery of implementation projects, design and execute impactful training programs, and oversee ongoing client support — ensuring adoption, satisfaction, and long-term success.

What you'll do:

• Lead and inspire
  a high-performing team across training, implementation, and client support.
• Drive software rollouts
  from start to finish — managing timelines, risks, and collaboration with internal teams.
• Design and deliver
  tailored training strategies, materials, and sessions to support diverse client needs.
• Champion the client experience
  by overseeing support services and continuously improving how we engage and resolve issues.
• Collaborate cross-functionally
  with Dev, Sales, SRM, and Operations to ensure feedback informs product development and customer retention strategies.
• Manage resources and priorities
  to deliver results that align with both client expectations and business objectives.

What we're looking for:

• A relevant degree (Business, Information Systems, Education or similar). A postgraduate qualification is a plus.
• 7–10 years' experience
  in software training, implementation, or client support — including
  3+ years in a senior leadership role.
• Proven success leading cross-functional teams and managing complex projects.
• Deep understanding of SaaS platforms, change management, and adult learning principles.
• Exceptional communication, stakeholder engagement, and problem-solving skills.
• Strategic thinking, adaptability, and a customer-first mindset.

Why Join Us?

• Be part of a purpose-driven company shaping South Africa's compliance and transformation landscape.
• Work with leading businesses and contribute to meaningful change.
• Join a supportive culture that values growth, collaboration, and impact.

What we offer:

• Base Salary
• Allowances
• Commission
• Incentives
• Risk Benefits

Disclaimer:

BEE123 is an equal opportunity employer with an imperative and obligation to achieve its own set EE targets and the legislated Employment Equity targets.