177 Ict Support Technician jobs in South Africa

• Provide walk-in, telephonic, on-site, off-site, in person and remote support for desktop computers, laptops, printers, mobile devices, and other peripherals.
• Site visits.
• Install, configure, upgrade, and troubleshoot Windows and Windows Server and Office 365, and other business applications such as Adobe Acrobat.
• Set up and manage user accounts, email, permissions, access rights, and licenses using Microsoft Active Directory and Microsoft Entra (Azure) related tools.
• Log all service requests, issues, and resolutions accurately using a helpdesk or ticketing system.
• Diagnose and resolve hardware, software, and connectivity issues.
• Support basic network troubleshooting, including LAN, VPN, APN, and Wi-Fi.
• Perform routine maintenance, backups, patch management, and antivirus updates.
• Provide end-user training and guidance on IT best practices and security.
• Liaise with external vendors for repairs, warranty claims, or specialised support when needed.
• Maintain accurate records of IT assets, inventories, and software licensing.
• Support hardware rollouts, office moves, and ad-hoc IT projects as needed, including after hours as required.
• Resolve escalations of complex technical problems from junior IT staff or third-party providers when required.

• Solid working knowledge of Windows and Windows Server, Office 365, Active Directory, and common business tools such as Adobe Acrobat.
• Troubleshooting level understanding of networking (TCP/IP, DNS, DHCP, VPN).
• Familiarity with remote support and ticketing systems.
• Excellent communication, telephonic and electronic communication.
• Conversational customer service skills.
• Ability to work independently, manage multiple tasks, and meet tight deadlines.
• Willingness and ability to work after hours.
• Valid drivers licence (for site support).
• Own transport for committed time and attendance and flexible working hours when required on short notice.
• Top tier troubleshooting skills.
• Team leader abilities.
• Professional and customer focused.
• Team player with a proactive attitude.
• Commitment to confidentiality, data security, and company policies.
• Working knowledge of Windows and Windows Server operating systems, Office 365, and other business applications such as Adobe Acrobat.
• Promptly resolve tickets and strict adherence to SLAs
• Strong problem-solving skills
• Top tier troubleshooting skills a requirement
• Mindset of problem solving and not problem escalating
• Team leader abilities essential
• Excellent Time and Attendance
• Own Transport

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position based at our Head Office in Parklands, Cape Town.

1. Assist end-users with logging calls, troubleshooting, and escalating calls to relevant departments.
2. Have a basic understanding of hardware and software troubleshooting.
3. Communicate effectively both in writing and verbally.

• Punctual, reliable, and a team player.
• Performs well under pressure and enjoys problem-solving.
• IT graduates with A+ and N+ certifications are welcome to apply, or candidates with relevant experience.

Our clients are in the retail industry. Support is provided beyond 8:00 to 17:00, with shifts between 6:30 and 23:00. Standby and overtime may be required.

This is a great opportunity to kick start your career at Spinnaker Software.

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.

As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.

This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!

Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.

This is a great opportunity to kick start your career at Spinnaker Software.

Direct message the job poster from HIREXE

Company: Just Solutions (USA)

Location: Remote (Must be willing to work EST Timezone)

Type: Full-time

About Us:

Just Inc. is a dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.

Position Overview:

We are seeking an Helpdesk Support Engineer with experience in ConnectWise RMM, Datto, and MSP environments . You’ll be the first line of support, handling tickets via calls and emails with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you!

Key Responsibilities:

• Provide Level 1 & 2 technical support to clients, troubleshooting IT issues with speed and accuracy.
• Manage tickets effectively via ConnectWise RMM and other ticketing systems.
• Perform backup monitoring, basic networking, and hardware/software troubleshooting.
• Respond promptly to support requests received through phone and email.
• Document all support activities and resolutions.
• Collaborate with senior engineers for escalations when necessary.

Required Skills & Qualifications:

• 3+ years of experience in an MSP environment .
• Proficiency with ConnectWise RMM and Datto .
• Solid understanding of Windows OS, basic networking, and IT troubleshooting.
• Fast typing speed – accuracy and speed are key in ticket handling.
• Excellent communication skills, both written and verbal.
• Strong customer service orientation and ability to work under pressure.
• Must be available to work EST hours .
• We're looking to onboard ASAP!

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Reference: HC003132-Moipo-1
Employment: Full Time (Shift based)

Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.

Key Responsibilities:

1. Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
2. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
3. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
4. Participate in project onboarding of new customers and upgrades.
5. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
6. Contribute to the development and maintenance of the company's Knowledge Base.

Minimum Requirements:

1. Certification as IT Technician preferred.
2. A+ / N+ certification.
3. CCNA / HCNA certification.
4. Microsoft Certified IT Professional preferred.
5. Experience with monitoring systems such as Nagios or PRTG.
6. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
7. Valid driver's license and own transport.
8. Ability to work shifts.
9. Proven experience in an ISP Engineer or similar customer support role.
10. Working knowledge of VoIP technology.
11. Familiarity with network cabling, classification, and topology.

Job Title: Help Desk Operations and Technical Support (Stellenbosch)

Summary:

Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure. This role focuses on troubleshooting, client support, and maintaining efficient operations across Microsoft Azure and Windows Server environments.

Key Responsibilities:
Provide Tier 1 & 2 support for applications and infrastructure.
Troubleshoot Azure and Windows Server issues.
Manage support tickets and meet SLA targets.
Assist users via Teams or phone with clear, non-technical communication.
Document procedures and escalate complex issues when needed.
Requirements:
2+ years in IT/help desk support.
Experience with Microsoft Azure and Windows Server.
Basic networking knowledge (DNS, DHCP, VPNs, firewalls).
PowerShell scripting familiarity.
Strong troubleshooting and communication skills.
Experience with ticketing systems (e.g., Jira).

We found 114 jobs for selected criteria:

• Remote IT Help Desk Technician (Level 2)
• IT & Telecommunications (1)

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Support Adventure Limited Remote IT Help Desk Technician (Level 2)

• Remote
• Permanent
• Full Time
• Published: 1 week ago
• USD$2000 - $000
• EE/AA, Non EE/AA

Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.

Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.

We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.

 We’re currently hiring people with experience in most or all of the following fields:

Remote desktop support for Microsoft Windows (experience with macOS is a plus)

Remote network troubleshooting and administration

Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management

Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)

Experience working with ticketing systems in a high paced MSP environment is a major plus

The following skills and abilities are a must:

A high level of English language proficiency, both spoken and written, is required

A passion for customer service and great ‘soft’ skills

Ability to present technical information in plain terms to non-technical users

Great attention to detail especially when it comes to documentation and taking excellent notes

A passion for learning and the ability to adapt to new technologies 

What Support Adventure offers:

We offer a competitive salary, usually in the range of $2000-4000+ onthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe. 

Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.

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Support Adventure - IT Support Technician

Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location-independent manner.

Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.

We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience, you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.

We’re currently hiring people with experience in most or all of the following fields:

• Remote desktop support for Microsoft Windows (experience with macOS is a plus)
• Remote network troubleshooting and administration
• Microsoft Windows, Windows Server and Microsoft 365 deployment, administration, and management
• Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
• Experience working with ticketing systems in a high-paced MSP environment is a major plus

The following skills and abilities are a must:

• A high level of English language proficiency, both spoken and written, is required
• A passion for customer service and great ‘soft’ skills
• Ability to present technical information in plain terms to non-technical users
• Great attention to detail especially when it comes to documentation and taking excellent notes
• A passion for learning and the ability to adapt to new technologies

We offer a competitive salary, usually in the range of $2000-4000+ monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.

Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.