6 Human Services jobs in South Africa
CASE MANAGEMENT OFFICER – BLOEMFONTEIN
Posted 14 days ago
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Job Purpose:
The position of a Case Management Officer is required for the National Bargaining Council for the Private Security Sector in terms of its establishment Section 29(15)(a) of the Labour Relations Act as amended. The Case Management Officer will be responsible for the administrative processes of the Council’s Dispute Resolution with the use of the Case Management System.
Qualifications and Experience:- Minimum of an appropriate Grade 12 certificate and/or equivalent
- Post Matric Qualification in Labour Relations/Human Resources/Administration (or relevant equivalent)
- 2 - 3 years relevant working experience in Labour Relations/Dispute Resolution/Service/Human Resources/environment
- CCMA Case Management System (CMS) utilisation experience an added advantage
- Knowledge of Labour Legislation
- Knowledge of Collective Bargaining
- Knowledge of Dispute Resolution Processes
- Highly proficient in Microsoft Office applications
- Good Administration and Planning Skills
- Good Communication Skills (Written & Verbal)
- Deadline driven
- Self-Motivated
- Good Stakeholder Relations
- Perform a client services function, receiving referred clients to enquire about specific cases and opening cases/files for those parties lodging a dispute if required.
- Capturing of daily applications on Case management system.
- Screening files/ referrals to ensure that all details are correct, that the stipulated timelines are adhered to, and that the required signatories have signed.
- Scheduling of cases in terms of date, venue and time and informing both parties.
- Booking of interpreters and commissioners for cases and ensuring that a venue is booked timeously.
- Once the commissioner has made an award/decision, send to senior personnel to check and then distribute outcome to all concerned parties.
- Coordinate and manage the rescission and review applications and assign commissioners and interpreters.
- Ensure that all recording equipment is in good working order and operational for all cases to be heard.
- Ensure all settlement agreements and compensation awards are loaded to the CMS system to record for performance stats and accreditation status.
- Administer all condonation applications in terms of the CCMA rules in consultation with the Commissioner and report to Senior any challenges experienced.
- Assist in all section 143 matters in respect of CCMA certification and ensure that the applicants follow the right process for enforcement.
- Coordinate the submission of Claims/Invoices Payments obtained from the commissioners/interpreters.
- Manage correspondence for the area including writing letters to parties, distribution of correspondence and responding to emails received from panellists and parties on a daily basis.
- Ensure files are filed in numerical order and retrieval of labour court files which need to be submitted to the legal department.
- Receive monthly statistics from the CCMA and create a report on all matters received.
- Compile all statistical reports and submit to senior timeously.
Applications:
To apply, follow one of the following two options.
- Click Apply for this Position Below; OR;
- Email a fully completed and signed NBCPSS Job Application Form and a comprehensive CV to . On the subject line of the email kindly write 'Application – Case Management Officer - Bloemfontein’ .
Should you not hear from us 60 days after the closing date, please consider your application unsuccessful.
At the NBCPSS we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. We are committed to transformation and embracing diversity.
#J-18808-LjbffrCase Management Assistant-South Africa
Posted today
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Performance-related bonus up to 15% (for permanent roles)
Job IntroductionWe have an exciting role for a Case Management Assistant to sit within our South Africa Cases Team.
Working within the South Africa Case Management team, you will support the delivery of services for South Africa members, providing assistance to Medico and Dento Legal Consultants, and Case Managers.
Main Responsibilities- Assist the Medico and Dento Legal Consultants and Case Managers with all case-related activities.
- Answer phone calls from members, address and resolve queries, and provide excellent service.
- Assess the initial case to determine the appropriate strategy, allocate and complete tasks, and record the agreed approach.
- Provide support and assistance on case management, liaising with members and panel lawyers, drafting and reviewing correspondence, creating letters of instruction, and updating case status.
- Provide effective and proactive administration support to the team, including message-taking, checking and coordinating file-related post, and handling correspondence.
- Attend team huddles and meetings.
The ideal candidate will be passionate about providing excellent service to MPS members, acting as an ambassador of our values, especially "Member First." You will confidently handle difficult conversations with empathy and manage expectations accordingly.
Since you will be speaking with members over the phone, you should have a pleasant telephone manner and aim to leave members feeling valued and well cared for, resolving queries where possible. You will also communicate with members via letter and email, so excellent writing and typing skills, along with a keen eye for detail, are essential.
A great team player, you will be proactive in assisting the team and confident in asking for support when needed.
Diversity & InclusionWe welcome applicants from all backgrounds and encourage you to apply even if you do not meet 100% of the technical requirements. We celebrate diversity, promote inclusivity, and strive to create a work environment where everyone can be heard.
What’s important to MPS is that our people embody our values.
If you have any questions about any advertised role or how we can support you, please contact our Recruitment Team.
#J-18808-LjbffrSAP Case Management Developer – Principal
Posted 11 days ago
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Job Description
Cape Town, South Africa | Posted on 03/07/2025
We are seeking a seasoned SAP Case Management Developer (Principal Level) with strong development and architecture experience, especially within SAP Public Sector and Real Estate modules. The ideal candidate should have extensive technical experience, preferably in Local Government environments.
Core Responsibilities
- Analyse and translate business requirements into technical solutions
- Develop, configure, and enhance SAP Case Management modules
- Perform unit testing, integration testing, and debugging of SAP modules
- Implement secure programming practices and user role management
- Design and maintain technical documentation
- Collaborate with SAP RE_FX (especially SAP LUM) and other functional teams
Minimum Qualifications
- Developer-specific SAP Certification (all levels accepted)
- 8+ years SAP Development Experience
- SAP Case Management Programming
- Software architecture/design (e.g., DAMS)
- Experience in Local Government is highly beneficial
- Municipal Acquisition, Disposal & Optimisation of Immovable Property Assets
- Generic Case Framework for Public Sector Records Management (PSRM)
- SAP RE_FX, specifically SAP LUM
- Integration between SAP PSRM, SAP Portal, UI5 Mobile, and BW/4HANA
- It is strongly recommended that the candidate resides in Cape Town
- Strong problem-solving and analytical thinking
- Excellent communication and documentation skills
- Ability to work independently and collaboratively within a project team
Senior Specialist : Case Management & Litigation
Posted 11 days ago
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Job Description
Job title: Senior Specialist: Case Management & Litigation
Job Location: Gauteng, Johannesburg
Deadline: September 11, 2025
Minimum Requirements:- Matric / Grade 12 plus a Degree in Labour Relations Management, Human Resources Management or equivalent (NQF level 7);
- 5 – 7 years’ working experience in the Labour Relations environment or related field, with at least 2 years in a specialized environment;
- Proven track record in Labour Relations Management, managing external stakeholders, conflict resolution, change management, and organizational development;
- Valid driver’s license.
Provide expert Labour Relations oversight, advisory, advocacy, counsel, and support, ensuring consistency and quality of collective agreements, labour policies, and procedures. Collaborate with Labour Relations Specialists, Human Resources professionals, and line managers to address relations issues, providing advice and support, including counseling managers on employee grievances.
Key Performance Areas:- Manage, facilitate, prepare, and control procedures related to Disciplinary and Grievance cases and inquiries;
- Prepare and represent the Municipality in cases referred for Conciliation / Arbitration;
- Support and assist in the City’s litigation processes;
- Provide employee relations advisory services to promote labour peace and stability;
- Offer practical training and guidance to Management on Labour Relations procedures and applications;
- Maintain relationships with stakeholders such as SALGA, SAMWU, IMATU, and SALGBC;
- Manage and monitor assets and resources of the Directorate;
- Compile, analyze, and submit various reports;
- Practice good governance and risk management;
- Perform administrative tasks related to the role.
SAP Case Management Developer - Principal
Posted today
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Job Description
Cape Town, South Africa | Posted on 03/07/2025
We are seeking a seasoned SAP Case Management Developer (Principal Level) with strong development and architecture experience, especially within SAP Public Sector and Real Estate modules. The ideal candidate should have extensive technical experience, preferably in Local Government environments.
Core Responsibilities
- Analyse and translate business requirements into technical solutions
- Develop, configure, and enhance SAP Case Management modules
- Perform unit testing, integration testing, and debugging of SAP modules
- Implement secure programming practices and user role management
- Design and maintain technical documentation
- Collaborate with SAP RE_FX (especially SAP LUM) and other functional teams
Minimum Qualifications
- Developer-specific SAP Certification (all levels accepted)
- 8+ years SAP Development Experience
- SAP Case Management Programming
- Software architecture/design (e.g., DAMS)
- Experience in Local Government is highly beneficial
- Municipal Acquisition, Disposal & Optimisation of Immovable Property Assets
- Generic Case Framework for Public Sector Records Management (PSRM)
- SAP RE_FX, specifically SAP LUM
- Integration between SAP PSRM, SAP Portal, UI5 Mobile, and BW/4HANA
- It is strongly recommended that the candidate resides in Cape Town
- Strong problem-solving and analytical thinking
- Excellent communication and documentation skills
- Ability to work independently and collaboratively within a project team
SAP Case Management Developer – Principal
Posted 11 days ago
Job Viewed
Job Description
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