4 Human Computer Interaction jobs in South Africa

Our client is looking for an individual to join their growing IT team as an UX/UI Design Lead to Lead the design of user interface and the visual and user-experience elements of digital products. Applying an advanced level of expertise, guide stakeholders and team members in the practice of product design and lead the translation of high-level requirements into interactive designs

Responsibilities:

Design and Conceptualisation

• Lead a collaborative digital product/service design process by gathering input across all product/service portfolios to define a design system that is viable and scalable, and which strengthens the brand. Lead a cross-portfolio, multidisciplinary team that contributes to the evolution of the system.

Customer Experience Mapping:

• Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.

Internal Client Relationship Management:

• Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.

Product and Solution Development:

• Is responsible for managing the definition, development and delivery of a significant product or service within the product development and engineering program, ensuring alignment with customer requirements.

Improvement / Innovation:

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation’s change management program. Involves working with guidance from senior colleagues.

Personal Capability Building:

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Building Capability:

• Work within existing development framework to build own capabilities and those of direct reports. Provide specialised training or coaching to others throughout the organisation in area of expertise.

Recommendations:

• Recommend changes to policies, processes, standards and practices that would improve operational support.

Customer Needs/Experience Research

• Lead the design and execution of customer research projects by collecting and analysing customer and market data to develop an understanding of customer segments, trends, needs, and expectations.

Customer Experiences Implementation:

• Design and coordinate implementation of differentiating customer experience initiatives, tools, and processes.

Performance Management:

• Respond to personal objectives and use performance management systems to improve personal performance. OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Behavioral Competencies:

Balances Stakeholders:

• Anticipates and balances the needs of multiple stakeholders. For example, shares stakeholder feedback while inspiring others to consistently seek input and learn from their internal and external stakeholders. Promotes an environment of high ethical standards and cross-cultural sensitivity in working with all stakeholders.

Manages Complexity:

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.

Decision Quality:

• Makes good and timely decisions that keep the organization moving forward. For example, ensures that people’s decisions comply with policies and standards. Integrates analysis, experience, and other inputs to make effective decisions. Accepts workable decisions and also seeks better alternatives.

Cultivates Innovation:

• Creates new and better ways for the organization to be successful. For example, offers creative ideas, finds unique connections between previously unrelated elements. Actively encourages and supports others’ creativity; builds upon and strengthens new solutions in a positive and collaborative manner.

Drives Results:

• Consistently achieves results, even under tough circumstances. For example, emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors. Provides assistance or encouragement to help others over obstacles.

Action Oriented:

• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, encourages others to take timely action and take on new challenges with a can-do attitude. Secures new business opportunities.

Nimble Learning:

• Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, gives people opportunities to try new things; urges people to try new ways to find best solutions. Helps the team leverage the lessons from their successes and failures when facing new situations.

Ensures Accountability:

• Holds self and others accountable to meet commitments. For example, measures and tracks team’s and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.

Interpersonal Savvy:

• Relates openly and comfortably with diverse groups of people. For example, recognizes even subtle social cues and nimbly responds to others’ needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.

Being Resilient:

• Rebounds from setbacks and adversity when facing difficult situations. For example, deals effectively with crises and volatile situations. Puts people’s failures in perspective and helps them move forward. Maintains calm in adversity; stays objective. Uses hardships and difficult experiences as an opportunity for personal and team growth.

Business Insight:

• Applies knowledge of business and the marketplace to advance the organization’s goals. For example, leverages insights to shape and drive critical initiatives. Shares industry developments with the team; helps them grasp business and industry fundamentals and understand how they contribute.

Directs Work:

• Provides direction, delegating, and removing obstacles to get work done. For example, delegates tasks, providing generally clear expectations to staff. Coordinates and integrates the team’s work, reducing duplication. Measures team progress using the right indicators; recognizes when problems or shortfalls occur.

Skills:

Interaction Design:

• Apply comprehensive knowledge / skill, acts with independence and provide guidance and training to others.

Prototyping:

• Apply comprehensive knowledge / skill, acts with independence and provide guidance and training to others.

Information Architecture:

• Apply comprehensive knowledge / skill, acts with independence and provide guidance and training to others.

Computer skills:

• Support business processes with comprehensive understanding and the effective use of standard office equipment and standard software packages, while also providing guidance and training to others.

Assessment:

• Use comprehensive knowledge and guide and train others on analysing data from multiple sources to draw appropriate conclusions and make suitable recommendations.

Verbal and Written Communication:

• Apply comprehensive knowledge and guide and train others to use clear and effective verbal and written communications skills to express ideas, request actions and formulate plans or policies.

Market Research and Analysis:

• Provide technical guidance when required to use research and analysis to develop a comprehensive understanding of market conditions in order to facilitate the success of a brand, product or service.

Planning and Organising:

• Uses comprehensive knowledge and skills to work independently and provide guidance and training to others to plan, organise, prioritise and oversee activities to efficiently meet business objectives.

Education:

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential).
• A relevant design related qualification (degree / diploma / certificate) (Essential).

Experience:

• 5 or more years’ UX/UI design experience (Essential).
• Experience in the Financial Services industry (Advantageous).
• 1 or more years’ experience of general supervision of more junior colleagues (Essential).

Our client is seeking an experienced UX/UI Design Lead to head the design of user interfaces and the visual and user-experience elements of digital products. This role involves guiding stakeholders and team members in product design and leading the transformation of high-level requirements into interactive, user-friendly designs.

Key Responsibilities:

1. Design and Conceptualisation:
   • Oversee a collaborative design process for digital products/services, incorporating input from various portfolios to create a scalable and robust design system that enhances the brand. Lead a multidisciplinary team to evolve this system.
2. Customer Experience Mapping:
   • Implement and manage techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify and address customer pain points, improving overall customer interactions.
3. Internal Client Relationship Management:
   • Foster and maintain relationships with internal clients, acting as a trusted business partner. Manage the deployment of internal and/or external resources to support the delivery of business strategies and plans.
4. Product and Solution Development:
   • Oversee the definition, development, and delivery of key products or services within the product development program, ensuring alignment with customer needs.
5. Improvement / Innovation:
   • Identify and implement improvements in existing business practices, and manage projects or work streams within the organization’s change management program, with guidance from senior colleagues.
6. Personal Capability Building:
   • Serve as a subject matter expert in specific technology, policy, regulation, or operational management areas. Stay updated on current and emerging technologies and industry best practices through professional development.
7. Building Capability:
   • Enhance your own capabilities and those of your direct reports within the existing development framework. Provide specialized training or coaching to others across the organization.
8. Recommendations:
   • Suggest changes to policies, processes, standards, and practices to improve operational support.
9. Customer Needs/Experience Research:
   • Lead customer research projects, collecting and analyzing data to understand customer segments, trends, needs, and expectations.
10. Customer Experiences Implementation:
    • Design and manage the implementation of initiatives, tools, and processes to enhance customer experiences.
11. Performance Management:
    • Monitor team performance, allocate tasks, review progress, and take corrective action as needed. Contribute to formal performance management and appraisals.

Competencies:

1. Balances Stakeholders:
   • Effectively balance and anticipate the needs of multiple stakeholders, fostering an environment of high ethical standards and cultural sensitivity.
2. Manages Complexity:
   • Navigate complex and ambiguous situations by asking insightful questions and enriching analyses.
3. Decision Quality:
   • Make timely, effective decisions, ensuring compliance with policies and standards. Integrate analysis and experience to make informed decisions.
4. Cultivates Innovation:
   • Encourage and support creative ideas, fostering a collaborative environment to develop new solutions.
5. Drives Results:
   • Achieve outstanding outcomes by emphasizing urgency and challenging unproductive behaviours.
6. Action Oriented:
   • Approach new opportunities and challenges with high energy and enthusiasm, encouraging others to do the same.
7. Nimble Learning:
   • Learn from successes and failures, promoting experimentation to find the best solutions.
8. Ensures Accountability:
   • Hold yourself and others accountable for meeting commitments, tracking performance, and learning from feedback.
9. Interpersonal Savvy:
   • Build rapport and maintain productive relationships with diverse groups, showing tact and sensitivity in difficult situations.
10. Being Resilient:
    • Maintain composure in crises, using hardships as opportunities for growth and learning.
11. Business Insight:
    • Apply business knowledge to drive organizational goals, sharing industry insights with the team.
12. Directs Work:
    • Provide direction, delegate tasks, and remove obstacles to ensure work gets done efficiently.

Skills:

1. Interaction Design, Prototyping, Information Architecture:
   • Apply comprehensive knowledge, act independently, and provide guidance and training to others.
2. Computer Skills:
   • Support business processes using standard office equipment and software, providing training to others. Proficient in Microsoft Office and design tools like Adobe Suite, Zeplin, Figma, Sketch, InVision, Axure, and Miro.
3. Assessment:
   • Analyze data from multiple sources to draw conclusions and make recommendations, providing guidance to others.
4. Verbal and Written Communication:
   • Use clear and effective communication skills to express ideas and formulate plans, providing training to others.
5. Market Research and Analysis:
   • Conduct research and analysis to understand market conditions and facilitate the success of brands, products, or services.
6. Planning and Organising:
   • Plan, organize, prioritize, and oversee activities to meet business objectives efficiently, providing guidance and training to others.

Qualifications:

• Matric / Grade 12 / SAQA Accredited Equivalent.
• Relevant design-related qualification (degree/diploma/certificate).

Experience:

• 5+ years of UX/UI design experience.
• Experience in the Financial Services industry preferred.
• At least 1 year of supervisory experience.

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Job Description

We are seeking an experienced Design Expert with a strong background in User Experience (UX)

Job Description

We are seeking an experienced Design Expert with a strong background in User Experience (UX)

and User Interface (UI) design to join an Innovation Team. As a key member of our design team,

you will be responsible for designing innovative and user-centered digital products and services

across all digital channels, with a primary focus on iOS. You will work closely with crossfunctional teams to develop design concepts, prototypes, and high-fidelity designs that meet

business objectives and user needs.

Responsibilities

• Design innovative and user-centered digital products and services across all digital channels,
  
  

• Collaborate with cross-functional teams to develop design concepts, prototypes, and highfidelity designs
• Conduct user research and testing to inform design decisions and improve user experience
• Develop and maintain a deep understanding of brand, products, and services to ensure design
  
  

• Stay up-to-date with the latest design trends, technologies, and best practices, and apply this
  
  

• Provide design expertise and guidance to team and client
• Participate in design reviews and critiques to ensure design quality and consistency
  
  

• 8+ years of experience in UX and UI design, with a focus on digital products and services
• Strong portfolio that showcases your design skills and deep iOS experience
• Excellent design skills, with a focus on user-centered design principles
• Strong understanding of design tools and software, including Sketch, Figma, Adobe Creative
  
  

• Excellent communication and collaboration skills, with the ability to work eVectively with
  
  

• Strong problem-solving skills, with the ability to think creatively and critically
  
  

• Experience working in an innovation function or similar environment
• Knowledge of design systems and design language systems
• Certification in UX or UI design (e.g. CUA, UX Design Certification
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Design, Art/Creative, and Information Technology
• Industries IT Services and IT Consulting

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