68 Hub Manager jobs in South Africa

Company Description

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems. Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T).

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you'll find unrivalled opportunities to succeed and realise your full potential.

Job Description

Role Overview

The Engineering Manager is a mid-senior leader responsible for guiding engineering teams toward successful delivery of complex technical solutions for clients.

This role ensures project success by combining technical oversight, strategic planning, and people management.

The individual will be accountable for upholding both the client and Deloitte's standards, policies, and contractual obligations – whilst ensuring that team members deliver their best work.

Key Responsibilities

Client Delivery

• Oversee the delivery of engineering services, ensuring alignment with client requirements, priorities, and project objectives.
• Serve as the primary point of contact between Deloitte and client technical teams and product owners, resolving both technical and delivery challenges.
• Support the preparation of client agreements, ensuring clarity on engineering, deliverables, timeframes, costs, and quality acceptance criteria.
• Support governance meetings with client teams, providing transparent reporting, proactively identifying engineering delivery-related risks and managing end-to-end technical team matters.
• Manage engineering resource scheduling in line with contractual requirements, ensuring accuracy and effective management.
• Proactively identifying and resolving engineering delivery challenges, escalating issues according to the agreed escalation procedures.
• Ensure all Deloitte technical teams allocated to client engagements are technically assessed and meet client requirements.
• Manage engineering resources locally as well as offshore resourcing from the broader Deloitte global firms and 3rd party suppliers.

Team Management

• Lead, mentor, and grow high-performing engineering teams.
• Conduct performance reviews, career development planning, and succession management.
• Foster a culture of collaboration, accountability, and continuous improvement.

Execution of Deloitte Engineering Strategy and Growth

• Drive continuous improvement in delivery processes, quality assurance, and team performance.
• Supporting with the growth of the Engineering division, through technical and strategic input.
• Provide technical direction and guidance to the broader team as needed.
• Identify and pursue opportunities within the market for Deloitte to expand it's engineering footprint.
• Monitor and address team capability gaps, hampering divisional growth, ensuring SME support or additional resources are accessed as needed.

Qualifications

• Minimum 10 years' experience in engineering or technology delivery roles, with at least 5 years in a leadership capacity.
• Proven experience managing and growing scaled delivery teams or engineering departments.
• Extensive engineering software knowledge, including but not limited to Java, Spring Boot, React, .NET, Python, , Angular, Jira, Confluence, CI/CD tools (such as Jenkins and Azure DevOps), Docker, Kubernetes, and cloud platforms (Azure, AWS, GCP).
• Financial services (especially Banking) experience preferred.
• Deep understanding of Agile delivery models, DevOps and modern quality engineering practices.
• Bachelor's degree in Computer Science, Engineering, or related field (required).
• Software engineering-related certifications and evidence of on-going skills development and learning.

Additional Information

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent's data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

Location: Secunda Business Hub (Secunda, Mpumalanga)

Application deadline: Close of business, Wednesday, 15 October 2025

To apply: Please send your CV and Motivation Letter to , , and

Role Purpose

Own the end-to-end operations of a LEAP Business Hub and deliver multiple Enterprise & Supplier Development projects on time, on budget and to spec. The role blends community-facing hub management, hands-on project management, supplier/vendor coordination, stakeholder engagement and SME advisory to drive measurable impact and client satisfaction.

Key Results
(what success looks like):

• High-quality hub service delivery and utilisation (workspace, events, advisory).
• ESD projects delivered to scope, time, cost and quality with clear outcomes for SMEs.
• Positive client and SME satisfaction and strong stakeholder trust.
• Clean governance: Verification evidence, POPIA compliance, no material findings.
• Accurate budgets, timely reporting and minimal variance on controllable costs.
• Safe, secure and well-maintained facility with reliable uptime.

Core Responsibilities

• Hub Operations & Service Delivery
• Run daily hub operations (staff management, capacity management, business support, bookings, equipment, internet/printing, visitor logs, etc.)
• Ensure a welcoming, professional environment with clear SOPs and service standards
• Oversee facilities, access control, OHS compliance and incident reporting
• Plan and deliver ESD/SED/Skills projects
• Co-ordinate, manage and arrange training sessions
• Create and provide clear reporting and dashboards
• Lead, coach and performance-manage hub staff
• Schedule resources to meet demand
• Build a culture of integrity, service excellence, continuous improvement and teamwork
• Governance, Risk & Compliance
• Uphold LEAP policies (anti-corruption, conflict-of-interest, whistle-blowing, POPIA)
• Support B-BBEE evidence collection and verification readiness across projects
• Proactively manage risks/issues; escalate with options and recommendations
• Build project and hub budgets; track spend and forecasts; approve within delegation
• Manage petty cash, purchase orders and reconciliations with Finance
• Ensure consistent, professional communications and brand presence at the Hub and events
• Share impact stories and case studies with Marketing & Impact

Stakeholder & Community Engagement

• Engage municipality, local businesses, corporate client executives, supply chain teams, local business forums and public stakeholders
• Convene steering meetings; prepare agendas, minutes and decision logs
• Act as LEAP's community liaison to surface opportunities, manage risks and protect reputation

SME Advisory, Mentorship & Training

• Provide structured business diagnostics and advisory (compliance, finance, HR, marketing, operations)
• Mentor entrepreneurs; review business plans, financial models and proposals
• Scope and deliver training/events; curate expert speakers and partner offerings

Supplier & Vendor Management

• Screen, onboard and manage suppliers and beneficiaries in line with LEAP protocols; run fair, transparent sourcing
• Define SLAs/KPIs; track performance and process invoices with proper documentation

Minimum Requirements

• 3–5+ years in SME development, consulting, incubation, or related programme delivery
• Proven track record leading multi-stakeholder projects end-to-end
• Team leadership and vendor/supplier management experience
• Strong administration, presentation and client-facing reporting skills
• Valid driver's license with own vehicle
• Working knowledge of B-BBEE Codes and verification evidence (advantageous)
• Advantageous: exposure to B-BBEE/ESD, mining/industrial sectors, business mentorship/coaching, community development

Qualifications & Certifications

• Bachelor's degree (business/commerce, development, or related)

Job Summary:

Deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers.

Key Responsibilities and Deliverables:

Drive sell out

• Drive sell out by understanding targets per store, per brand and per LSM and breaking these down into measurable increments
• Increase volumes in stores by identifying fast vs. slow movers and increase / decrease forward share accordingly
• Drive ad hoc promotions / deals to increase sales
• Negotiate space based on rate of sales
• Identify in-store cross-merchandising opportunities
• Ensure stock pressure is applied
• Monitor in-store pricing and communicate anomalies to store owner / manager and client
• Control and report on out-of-stocks
• Ensure sufficient ordering of stock
• Effective management of returned goods system and follow up on damaged goods collections
• Develop alternative strategies to increase sales
• Ensure timely implementation of promotional activities and communicate non-compliance
• Training of store sales consultants
• Ensure all store sales consultants are registered on MCS and drive uploads

Effective management of promotional activities

• Facilitate the implementation of promotional grids as per agreed time-frames and objectives
• Communicate promotional activities to Samsung Product Consultants and customers
• Negotiate POS material with store owners / managers
• Ensure promotional activities have been implemented, maintained and reported on
• Provide feedback to relevant stakeholders
• Monitor competitors' new innovations
• Ensure all staff understand mechanics of promotion and provide feedback to Management
• Create, plan, negotiate and execute innovative promotional campaigns / activities to drive sales in area of responsibility
• Carry out Blitz activities from time to time when required

Achievement of POP objectives

• Ensure store-specific planograms and category flows are implemented and maintained
• Provide feedback to client with regards to forward share changes
• Maximize forward share
• Identify and drive cross-merchandising opportunities
• Execute client brief in terms of POS material by channel
• Ensure market share is reflected in the category
• Ensure shelf health is implemented and maintained

Operational Management

• Resolve red flag issues and report to management when unable to resolve
• Compile necessary weekly / daily / monthly reports to communicate initiatives and performance
• Manage compliance of data capturing on handheld system (staff and self)
• Utilize available data to compile retail mapping reports
• Analyse data to create and implement initiatives to drive sell out
• Weekly store auditing of staff and identification of improvement actions through weekly meetings
• Establish action plans to improve based on weekly audit results
• Increase and maintain retail assets

Effective distribution of all new lines

• Inform customers and Samsung Product Consultants of new innovations
• Drive speed to market
• Negotiate new listings in stores with store owners/managers where required
• Distribute Trade Presenters / POP material to sales force and customers
• Train store sales staff on new innovations
• Provide feedback to clients on distribution of new lines
• Monitor sales of new lines
• Monitor competitors' new innovations and provide visual and written feedback to client

Effective stakeholder relationship management

• Build sound relationships with all customers, staff and client management based on mutual trust and goodwill
• Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms)
• Conduct review meetings with clients, customers and staff
• Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges or objections
• Manage change effectively through using influence and lobbying the right people, as well as positioning issues in ways that ensure buy-in from key individuals and teams

Effective management of assets and expenses

• Ensure all company assets are maintained according to company policy
• Manage discretionary budget to ensure optimum return on investment
• Monitor and control:
• fuel expenses
• vehicle expenses
• travel expenses of staff
• Cell phone expenses
• Ensure accurate salary input and monitor and control expense claims
• Ensure scorecard compliance
• Conduct effective management appraisals (C BAND and up)
• Ensure effective leave management and administration
• Check and monitor assets and ensure updated asset register (monthly)

Effective people management

• Through effective inspirational and practical leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all client and group objectives
• Establishment and drive compliance to call cycle
• Manage the targets and commission payments of the staff within area of control
• Drive attendance of staff at product knowledge training sessions
• Create and encourage a culture focusing on delivery of objectives
• Effective staff communication through regular team meetings
• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
• Recruitment
• Induction
• Leave Management
• Development
• Remuneration and rewards
• Performance management
• Career path and succession planning
• On-the-job training, coaching & mentoring
• Manage Employment Equity targets
• Ensure appropriate levels of accountability
• Conduct disciplinary hearings as required
• Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
• Ensure effective knowledge sharing
• Build talent pipeline

Effective teamwork and self- management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
• Manage own career development by staying abreast of any technical and industry changes
• Manage stress and pressure effectively and in ways that do not negatively impact other's performance
• Display sound teamwork in working closely with others to achieve shared goals
• Give and receive constructive feedback in ways that enable people to learn and grow

Key Competencies

Emotional maturity

Coaching & development of others

Team leadership

Impact & influence

Critical thinking

Organisational awareness

Resilience & stress management

Agility

Performance & results driven

Planning & prioritisation

Analysis & problem solving

Quality & detail excellence

Minimum Qualifications:

• Relevant Diploma/Degree at NQF level 6 or 7
• Code 08 driver's licence

Minimum Experience:

• 3 - 4 years' sales experience; 2 years FMCG / Cellular / Consumer electronics environment at a Managerial/Supervisory level

Knowledge, Skills & Abilities:

• Strategic thinker and analytical skills
• Ability to influence and motivate others
• Excellent leadership
• Good business and financial acumen

Job Summary:

Deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers.

Key Responsibilities and Deliverables:

Drive sell out

• Drive sell out by understanding targets per store, per brand and per LSM and breaking these down into measurable increments


• Increase volumes in stores by identifying fast vs. slow movers and increase / decrease forward share accordingly


• Drive ad hoc promotions / deals to increase sales


• Negotiate space based on rate of sales


• Identify in-store cross-merchandising opportunities


• Ensure stock pressure is applied


• Monitor in-store pricing and communicate anomalies to store owner / manager and client


• Control and report on out-of-stocks


• Ensure sufficient ordering of stock


• Effective management of returned goods system and follow up on damaged goods collections


• Develop alternative strategies to increase sales


• Ensure timely implementation of promotional activities and communicate non-compliance


• Training of store sales consultants


• Ensure all store sales consultants are registered on MCS and drive uploads

Effective management of promotional activities

• Facilitate the implementation of promotional grids as per agreed time-frames and objectives


• Communicate promotional activities to Samsung Product Consultants and customers


• Negotiate POS material with store owners / managers


• Ensure promotional activities have been implemented, maintained and reported on


• Provide feedback to relevant stakeholders


• Monitor competitors’ new innovations


• Ensure all staff understand mechanics of promotion and provide feedback to Management


• Create, plan, negotiate and execute innovative promotional campaigns / activities to drive sales in area of responsibility


• Carry out Blitz activities from time to time when required

Achievement of POP objectives

• Ensure store-specific planograms and category flows are implemented and maintained


• Provide feedback to client with regards to forward share changes


• Maximize forward share


• Identify and drive cross-merchandising opportunities


• Execute client brief in terms of POS material by channel


• Ensure market share is reflected in the category


• Ensure shelf health is implemented and maintained

Operational Management

• Resolve red flag issues and report to management when unable to resolve


• Compile necessary weekly / daily / monthly reports to communicate initiatives and performance


• Manage compliance of data capturing on handheld system (staff and self)


• Utilize available data to compile retail mapping reports


• Analyse data to create and implement initiatives to drive sell out


• Weekly store auditing of staff and identification of improvement actions through weekly meetings


• Establish action plans to improve based on weekly audit results


• Increase and maintain retail assets

Effective distribution of all new lines

• Inform customers and Samsung Product Consultants of new innovations


• Drive speed to market


• Negotiate new listings in stores with store owners/managers where required


• Distribute Trade Presenters / POP material to sales force and customers


• Train store sales staff on new innovations


• Provide feedback to clients on distribution of new lines


• Monitor sales of new lines


• Monitor competitors’ new innovations and provide visual and written feedback to client

Effective stakeholder relationship management

• Build sound relationships with all customers, staff and client management based on mutual trust and goodwill


• Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms)


• Conduct review meetings with clients, customers and staff


• Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges or objections


• Manage change effectively through using influence and lobbying the right people, as well as positioning issues in ways that ensure buy-in from key individuals and teams

Effective management of assets and expenses

• Ensure all company assets are maintained according to company policy


• Manage discretionary budget to ensure optimum return on investment


• Monitor and control:


• fuel expenses


• vehicle expenses


• travel expenses of staff


• Cell phone expenses


• Ensure accurate salary input and monitor and control expense claims


• Ensure scorecard compliance


• Conduct effective management appraisals (C BAND and up)


• Ensure effective leave management and administration


• Check and monitor assets and ensure updated asset register (monthly)

Effective people management

• Through effective inspirational and practical leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all client and group objectives


• Establishment and drive compliance to call cycle


• Manage the targets and commission payments of the staff within area of control


• Drive attendance of staff at product knowledge training sessions


• Create and encourage a culture focusing on delivery of objectives


• Effective staff communication through regular team meetings


• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:


• Recruitment


• Induction


• Leave Management


• Development


• Remuneration and rewards


• Performance management


• Career path and succession planning


• On-the-job training, coaching & mentoring


• Manage Employment Equity targets


• Ensure appropriate levels of accountability


• Conduct disciplinary hearings as required


• Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative


• Ensure effective knowledge sharing


• Build talent pipeline

Effective teamwork and self- management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained


• Demonstrate consistent application of internal procedures


• Plan and prioritise, demonstrating abilities to manage competing demands


• Demonstrate abilities to anticipate and manage change


• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs


• Manage own career development by staying abreast of any technical and industry changes


• Manage stress and pressure effectively and in ways that do not negatively impact other’s performance


• Display sound teamwork in working closely with others to achieve shared goals


• Give and receive constructive feedback in ways that enable people to learn and grow

Key Competencies

Emotional maturity   

Coaching & development of others   

Team leadership   

Impact & influence   

Critical thinking   

Organisational awareness   

Resilience & stress management   

Agility   

Performance & results driven   

Planning & prioritisation   

Analysis & problem solving   

Quality & detail excellence   

Minimum Qualifications:    

• Relevant Diploma/Degree at NQF level 6 or 7


• Code 08 driver’s licence

Minimum Experience:   

• 3 - 4 years’ sales experience; 2 years FMCG / Cellular / Consumer electronics environment at a Managerial/Supervisory level

Knowledge, Skills & Abilities:    

• Strategic thinker and analytical skills


•  Ability to influence and motivate others


•  Excellent leadership


•  Good business and financial acumen

Role Summary

This role is central to advancing The Long Run's mission and creating a new, unrestricted revenue stream aligned with our values and strategic goals. The Manager will lead the development, coordination, and delivery of The Long Run's training services, including:

• Online learning and curriculum development
• Training product management (pre-recorded and live)
• Learning platform administration
• Research collaboration and content sourcing
• Budgeting and performance tracking
• Training pipeline growth and client engagement

Additionally they will manage the European (incl. UK) Hub, coordinating and supporting the European-based Travel Business Members.

Key Responsibilities include but are not limited to;

1. Member coordination and technical consulting
2. Curriculum Development & Content Strategy
3. Training Product Delivery
4. Research Coordination
5. Business Development & Training Pipeline
6. Budget & Performance Management

Required Experience and Skills

• Knowledge of sustainability, conservation, or regenerative tourism
• Strong organisational and project management skills
• Familiarity with online learning platforms (e.g. Thinkific, Circle, or similar LMS)
• Demonstrated experience in curriculum design, training delivery, or adult learning
• Excellent written and verbal communication skills
• Ability to work independently in a remote team and manage multiple workstreams

Contact  for more information

One of our customers is looking for a Hub Performance Manager to lead the development of performance metrics to address efficient, high-quality process delivery throughout the Hub team. You will be identifying and facilitating performance improvement

This role will be responsible for reporting on Hub performance through operations reviews, including SLA and KPI performance reporting. Managing the service escalation pathway to ensure all issues are appropriately resolved and the agency team is heard.

Role Overview

As a
Workday Financials Consultant
, you'll be responsible for:

• Development and publication of monthly metrics into the Hub performance and end-to-end business process performance.
• Track, monitor, and report on SLA performance.
• Manage the live status reporting of the company's Support ticketing across all service lines and quality tracking.
• Hub efficient and quality of delivery reporting. Highlight opportunities to improve.
• Manage the escalation pathway, ensuring that all escalation issues are captured in the ticketing system and the status is reported.
• Escalation follow-up to ensure closure is based on both specific issue resolution and the underlying root cause is identified and appropriate remediation actions to process, training tracked and completed.
• Drive agenda of improvement enabling the local agency teams to feel heard and improvement to be delivered.
• Coaching of the team, supporting the supervisors, to deliver improved quality. Ensuring executed process tasks reflect process documents.

What We're Looking For

• 3+ years of
  finance & accounting experience
  .
• Experience in a Shared Service Centre
  preferred.
• Driven by progress and improvement, demonstrating curiosity, resilience, and self-motivation to enhance financial insights and business performance.
• Strong analytical skills, expert in Excel and commercial analysis, with experience managing large data sets, identifying trends, and making data-driven recommendations. Open to learning Power BI or other BI tools.
• Great team player but independent, able to collaborate effectively while also taking initiative and working autonomously.

Brief Role Summary:

The Parts Distribution Hub Manager is responsible for the efficient operation of a centralized parts distribution facility that supplies service/hard, accessories and panel parts to a network of authorized dealers and independent motor body repairers. The role includes managing inventory, optimizing logistics, ensuring high service levels, and maintaining compliance with safety and quality standards.

This is a Middle Management position focused on Parts Sales Management

Key Areas of Responsibility:

• To achieve set departmental budget objectives in terms of gross profit and net profit.
• To achieve performance benchmarks:
• • a. Gross profit
• b. Total dealership gross profit
• c. Total contribution
• d. Department contribution
• To achieve company stock parameters:
• • a. 28 days maximum stock holding
• b. 12 months and older stock holding
• To ensure that there is strict control over all departmental expenses.
• To ensure that credit limits are reviewed monthly and where necessary to arrange for collection of outstanding monies. Advise Accountant to put a creditors account on hold should there be late payment.
• To ensure that there is continuous growth in the department in terms of turnover and profit.

• To set sales targets and help sales staff achieve set sales targets in order to achieve branch targets.

• Oversee daily warehouse operations including receiving, storage, picking, packing, and dispatching parts.

• Ensure warehouse layout, racking systems, and material handling equipment support efficient flow.
• Manage shipping schedules to meet delivery SLAs with dealers and repairers.
• Monitor stock levels to ensure high availability of fast-moving parts and accurate forecasting for slow-moving items.
• Coordinate with procurement and OEM suppliers to ensure timely replenishment.
• Manage returns, obsolete stock, and warranty parts processes.
• Ensure timely and accurate deliveries to dealers and panel shops.

• To check and ensure that drivers are on the delivery routes and times as set and agreed on and all deliveries are signed for.

• Lead, train, and motivate a team of warehouse staff.

• Enforce health and safety, quality, and environmental standards.
• Implement continuous improvement initiatives (e.g., lean warehousing)
• Utilize ERP systems for real-time inventory and order management.
• Produce performance reports for delivery, stock accuracy, and fill rates.

• Analyze trends to reduce costs and improve service levels.

• To ensure prompt service and feedback to all clients to grow the brand.

• To review sales representative report once a week.
• All credit applications must be submitted to branch accountant and RGM for approval prior to an account being opened. Inventory Management/Administration
• To ensure damaged parts are returned to the importer for credit timeously and all relevant electronic submissions or paperwork is completed.
• To compare and review the perpetual count daily and file the report daily for the DP/Accountant to review.
• To ensure all parts suppliers invoices are receipted correctly and supplier invoices are being signed off.
• To ensure all COD and cash sales monies are being collected on a daily basis as you are personally responsible for any outstanding amount.
• To weekly reconcile backorders between the dealership and importer.
• To do inspections on delivery vehicles for neatness as well as roadworthiness.
• To ensure all administration is up to date and accurate.
• To adhere to KIA standards and action any deviation.
• To ensure efficient and open communication channels – upwards as well as downwards.
• To ensure that RFC parts are pre-approved in writing and credit notes approved and processed.
• To ensure that perpetual stock count are done.
• Dealer Principal/ Accountant to spot check weekly.
• Carrying out of all reasonable instructions/ duties given to you by any member of management, from time to time.

Qualifications and experience required:

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
• 3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience.
• A valid South African driver's license.

Key Skills and Attributes required

• Business Acumen.
• Change Management.
• Client Focus.
• Improvement Orientation.
• Inspirational
• Interpersonal Effectiveness.
• Judgement
• Persistence and Tenacity.
• Personal Courage.
• Planning and Organising Results.
• Customer Service Knowledge of parts, components and material Operational Implementation.
• Operational Planning Organisational excellence and productivity culture.
• People Management and Development skills Planning, monitoring, evaluation and reporting.
• Product and or Service knowledge.
• Uphold Ethics and Values.

Job Summary:
The Workplace Specialist supports the daily operation, maintenance, and improvement of the organization's physical infrastructure and facilities. This role ensures facilities are safe, functional, efficient, and compliant with regulatory standards. The specialist works closely with internal teams, suppliers, and contractors to coordinate maintenance activities, oversee facility projects, and resolve facility-related issues.

They oversee and manage Office-related projects in a manner consistent with the Company's financial and operational objectives, while assuring quality and efficient service.

Key Responsibilities:- Plan, manage, monitor and control multiple FM processes, budgets and policies to meet business objectives.
- Account for results of work and customer satisfaction across areas of responsibility.
- Lead and manage a team
- Participate in the strategic review of business operations and implement subsequent outsourcing decisions.
- Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).
- Evaluate direct reports and provide formal counseling and mentoring to staff.
- Contribute to department's strategic plans.
- Develop and lead programs/projects with high complexity.
- Design and implement programs and processes to deliver operational effectiveness targets.
- Actively participate in sharing best practices across departments.
- Manage budgets ($1M).
- Manage and ensure consistent application of human resource processes including career development, salary review, recruiting and performance management within area of responsibility and in accordance with local legislations and rules.
Knowledge and Skill Requirements:- Knowledge of facility operations and/or customer service delivery.
- Strong commercial skills
- Superior interpersonal and customer relationship skills.
- Strong leadership and motivational skills.
- Strong written and oral communication skills.
- Excellent problem solving and decision-making skills.
- Ability to manage operating and capital budgets.
- Strong time management skills.
- Strong program/project management skills.
- Knowledge and experience using various computer systems.
- Strong contract management skills.
Work Environment:- Primarily on-site role.
- May require lifting, standing, or walking for extended periods.
- Occasional evening or weekend work for emergencies or special projects
Qualifications:- Education: Associate's or Bachelor's degree in Facilities Management, Business Administration, or related field preferred.
- Experience: 5 years of experience in facilities operations or building maintenance.
- Skills:
- Strong problem-solving and organizational skills.
- Familiarity with building systems (HVAC, electrical, plumbing).
- Proficiency with facility management software (e.g., CMMS).
- Basic knowledge of OSHA and local building codes.
- Excellent communication and interpersonal skills.
- Certifications (preferred):
- Facilities Management Professional (FMP)
- Certified Facility Manager (CFM)
- OSHA 10/30 Certification
- Project Management

To manage and direct the overall HUB and Short visit Maintenance section within SAAT, ensuring that maintenance requirements on Customer Aircraft are performed in accordance with SLA's, company and client's requirements.

The incumbent will be responsible for managing the staff schedules, quality standards, safety, regulatory requirements and financial management. This role is required to be contactable and available after hours and weekends.

Manage and direct the HUB and Short Visit Maintenance operation within SAAT in line with regulatory requirements to ensure delivery as per SLAs and quality standards.

Plan and direct section's operations as per customer schedule for provision of line maintenance services to SAAT customers as per agreement and regulatory requirements.

Ensure that tooling, equipment and parts required for aircraft maintenance are available and maintained.

Ensure that adequate office and storage facility for operations is available.

Ensure that adequate labour resources are available.

Ensure that an effective documentation control system is implemented.

Ensure optimum and efficient usage of resources (materials, tools and equipment) to reduce costs and improve efficiency.

Develop contingency plans to ensure continued provision of services.

Oversee the licensing of staff in line with regulatory requirements, monitor the licenses and ensure the scheduling of re-currency training whenever needed

Update and amend the workbook instruction manual

Ensure that processes as defined by the Manual of Procedures are implemented.

Implement a section's quality assurance audit program and generate reports as required.

Manage and ensure that tools and other equipment are well maintained, serviceable and accounted for.

Review all contracts to ensure that all work is done in alignment to SLA's and approved procedures.

Work in conjunction with other departments to prevent delays due to technical reasons.

Implement a system for notification of unavailable parts and consumables to ensure consistent availability of spares to mitigate the risk of AOG's.

1. Establish and manage the sections' budget in line with SAAT Operations' objectives
   
   Contribute to establishing the annual budget
   
   Plan and review the capital budget in line with SAAT operations' strategy/objectives
   
   Manage and optimize the section's budget, ensuring all expenditure is in line with the agreed and approved budgets, as well as delegation of authority.
   
   Manage expenditure to ensure that it remains within the budget at all times, and variations are minimized
   
   Manage invoicing processes in order to ensure timeous and efficient generation of correct invoices and minimize cash flow issues
   
   Produce reports to track expenditure as required

2. To enforce compliance to Quality Standards and Regulations in order to minimize SAAT's exposure to risk
   
   Enforce adherence to all regulatory, safety and compliance requirements
   
   Manage delivery of work in line with the relevant regulatory requirements and where required, put contingency plans in place to reduce risk for the organization
   
   Continually seek ways to improve performance, efficiencies and maximize the use of resources. Track performance, especially deficiencies, and put contingency plans in place to prevent a reoccurrence of the same deficiency
   
   Manage the environment and keep it at the required standard of health and safety and comply with policies and procedures, as well as client SLA's
   
   Oversee safety training and aware campaigns in order to ensure that staff are kept up to date
   
   Create awareness to safety, health and environmental regulations so as to maintain a safe and healthy working environment. Ensuring compliance with the OHS act.
   
   Conduct internal audits and assist with external audits.

Ensuring compliance with the OHS act.

Participate in internal and external audits.

1. Maintain customer satisfaction at the highest possible level
   
   Manage relationships and service levels at all times in accordance with applicable technical handling contracts and service level agreements.
   
   Provide input to the Marketing Department for pricing, costs and timelines for customers.
   
   Resolve complaints, queries and manage risk.
   
   Ensure that all SLAs are enforced, and all turnaround times are met.

2. To manage the section's human resources in line with SAAT's HR policies and procedures
   
   Recruit staff per the section's staffing demand
   
   Identify the training needs of the section's staff and oversee their development in order to ensure and maintain competence
   
   Develop performance contracts for all direct reports in line with the Planning department's objectives, conduct performance appraisals to measure productivity and meet objectives
   
   Initiate appropriate Labour Relation action within the section where necessary
   
   Motivate employees within the section to ensure high morale and improve productivity
   
   Adhere to all HR policies and procedures
   
   Maintain regular staff meetings and feedback sessions.

Grade 12 or equivalent

Driver's license Code B

Relevant Degree plus 7 years Operations Management Experience in Aviation Industry (of which 4 years in a Supervisory position, 3 years in an environment with a large headcount and with union involvement). These years of experience may have been gained simultaneously.

OR

Relevant Diploma, N6 plus 9 years Operations Management Experience in Aviation Industry (of which 5 years in a Supervisory Position, 5 years in an environment with a large headcount and with union involvement). These years of experience may have been gained simultaneously.

OR

No Degree or Diploma, 12 years Operations Management Experience in Aviation Industry (Of which 7 years in a Supervisory Position, 5 years in an environment with a large headcount and with union involvement. These years of experience may have been gained simultaneously.

Computer literate (MS Office) – ability to construct effective presentations/ management reports

Maintenance Repair Organisation

SAAT Maintenance agreements

Finance Management and control

Labour Relations Act

Basic Conditions of Employment

Project Management

Maintenance Information system

SAP R3

Applicable Civil Aviation Regulations, EASA, FAA, SA-CAA etc.

OHS Act

Knowledge of SAAT Organisation, policies and procedures

Maintenance Repair Organisation

SAAT Maintenance agreements

Finance Management and control

Labour Relations Act

Basic Conditions of Employment

Project Management

Maintenance Information system

SAP R3

Demonstrate the SAA values: Customer Focus; Accountability; Integrity; Safety; Excellence In Performance; Valuing Our People

Analytical Thinking

Conceptual Thinking

Information Seeking

Achievement Orientation

Initiative

Organisational Awareness

Impact and Influence

Teamwork and Cooperation

Customer Service Orientation

Integrity