200 Hr Trainer jobs in South Africa

Company Description

-This is a 6 Months Fixed Term Contract

Venetia is an open-pit mine and the country's largest producer of diamonds. The mine is in Limpopo Province in the north east corner of South Africa. Currently, we're mining two of the mine's largest Kimberlite pipes in a single, open-pit operation. Open-pit mining is likely to run to and preparations are already under way to convert to underground mining, which is expected to extend the life of the mine to 2046.

Job Description

-To support the accurate and timely administration of employee training records, both pre-employment and post-employment, across multiple systems.

• Training Records Administration - Monitor and diagnose issues in training record accuracy and completeness. - Capture and update employee training records in SAP and other systems. - Archive documentation in line with compliance standards.
• SAP System Support - Learn and apply SAP functionalities (Qualifications and Training Catalogues). - Analyse system data to identify gaps and recommend improvements.
• Bridging Recruitment and On-Mine Systems - Implement and refine SOPs for data transfer between recruitment and training systems. - Monitor data flow and diagnose inconsistencies.
• Filing and Archiving - Maintain structured filing systems and ensure compliance with data protection.
• Learning and Development - Participate in structured learning to build system administration skills. - Apply knowledge to improve operational processes and reduce waste.

Qualifications

• -Grade 12/N3/NQF 4 equivalent qualification
• HR/Training Diploma or Degree.

EXPERIENCE

Experience statement should include reference to:

• 1-2 years in administrative or data entry roles (preferred)
• Exposure to SAP or similar systems (advantageous)
• Experience in monitoring and improving operational process is beneficial.

KNOWLEDGE AND SKILLS

• Understanding of training administration and data systems.
• Ability to monitor and diagnose operational issues in data processes.
• Knowledge of SAP Qualifications and Training Catalogues.
• Analytical skills to interpret data and recommend improvements.
• Attention to detail and process discipline.

Additional Information

-Values

Put Safety First – We consider all risks to people and the environment before proceeding with any activity. We address risks before beginning any activity, even if this means stopping a task. Zero Harm is always our goal.

Be Passionate – We are exhilarated by the product we sell, the challenges we face and the opportunities we create.

Pull Together – Being united in purpose and action, we will turn the diversity of our people, skills and experience into an unparalleled source of strength.

Build Trust – We will always listen first, then act with openness, honesty and integrity so that our relationships flourish

Show we Care – The people whose lives we touch, their communities, nations and the environment we share, all matter deeply to us. We will always think through the consequences of what we do so that our contribution to the world is real, lasting and makes us proud.

Shape the Future – We will find new ways. We will set demanding targets and take both tough decisions and considered risks to achieve them. We will insist on excellent execution and reward those who deliver.

Closing Date: 15 September 2025

Should you not have heard from the HR Department four weeks after the closing date, kindly consider your application as unsuccessful.

Your potential has a place here with TTEC's award winning employment experience. As a Learning and Development Trainer working nights onsite in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC

What You'll Do
Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards. Trainers are expected to have a thorough working knowledge of TTEC policies and procedures as well as client requirements related to training duties. Trainers are responsible for the overall outcome of new hired classes and client required trainings.

During a Typical Day, You'll

• Inspire and motivate learners to reach for amazing
• Mentor and coach new hires within client training goals and time frames
• Bring your interest in helping others to start their career journeys successfully
• Deliver high quality client product training

What You Bring To The Role

• High school diploma or equivalent
• 2 years or more in training and adult learning or call center experience
• Strong understanding of TTEC's business, core values, and goals.
• Strong verbal and written communication skills.
• Ability to lead and partner successfully with staff and chain of command.
• Open, honest and empathetic manner when dealing with people.
• High customer service orientation.
• Working knowledge of MS, Oracle, Kronos or ability to learn technology quickly
• High level of integrity, honesty, and judgment
• Ensures call center staff schedules are managed
• Coaches appropriate staff on performance
• Management improvement
• Ability to manage multiple, complex, on-going tasks and projects.
• Advanced English skills. Both written and verbal.
• Full Time Availability.

What You Can Expect
Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

(Onsite)

Primary Location
ZA-Western Cape-Cape Town

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the "learning organisation" culture of DotActiv. You will report to the Training Manager and play an integral part in the overall HR Department within the business.

Who is DotActiv?

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our deeply integrated all-in-one category management software reduces the complexity of the interdependent nature of data-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress-free speed to impact with unrivalled convenience and efficiency. With DotActiv, you get integrated all-in-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team. Want to learn more about DotActiv?

Purpose:

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

Culture: To play an integral role in changing the culture to a "learning organisation". Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

Platforms and Format:

The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv's staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to "champion" are summarised below:

1. - this is an online community with learning at it's core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects.

2. - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services.

3. - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses.

4. Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar.

Specific Duties:

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

• Align training focus areas with the company strategy.
• Identify gaps in our training courses.
• Develop engaging training content (written, video, tests etc).
• Analyse engagement data and plan content additional / updated content accordingly.
• Maintain DotActiv Academy and Insiderbase user database as needed.
• Maintain and update DotActiv Academy, Powerbase and Insiderbase.
• Assist Training Manager with personal development plans for all staff.
• Track, manage and encourage external user learning.
• Conduct live one-on-one training via video conferencing when needed.
• Support the IT team by communicating updated or new features through informative content.
• Support the Operations team by understanding training roadblocks and providing solutions accordingly.
• Facilitate new staff onboarding.
• Assist HR with recruitment.
• Conduct Software testing when there are updates and new releases.

Requirements

• Passion for sharing knowledge and helping others succeed with online learning models.
• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
• Excellent verbal and written communication skills.

Benefits

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.

• Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process).
• Qualifications and experience will determine the final starting salary.
• The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record.

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the "learning organisation" culture of DotActiv. You will report to the Training Manager and play an integral part in the overall HR Department within the business.

Who is DotActiv?

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our deeply integrated all-in-one category management software reduces the complexity of the interdependent nature of data-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress-free speed to impact with unrivalled convenience and efficiency. With DotActiv, you get integrated all-in-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team. Want to learn more about DotActiv?

Purpose:

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

Culture: To play an integral role in changing the culture to a "learning organisation". Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

Platforms and Format:

The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv's staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to "champion" are summarised below:

1. - this is an online community with learning at it's core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects.

2. - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services.

3. - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses.

4. Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar.

Specific Duties:

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

• Align training focus areas with the company strategy.
• Identify gaps in our training courses.
• Develop engaging training content (written, video, tests etc).
• Analyse engagement data and plan content additional / updated content accordingly.
• Maintain DotActiv Academy and Insiderbase user database as needed.
• Maintain and update DotActiv Academy, Powerbase and Insiderbase.
• Assist Training Manager with personal development plans for all staff.
• Track, manage and encourage external user learning.
• Conduct live one-on-one training via video conferencing when needed.
• Support the IT team by communicating updated or new features through informative content.
• Support the Operations team by understanding training roadblocks and providing solutions accordingly.
• Facilitate new staff onboarding.
• Assist HR with recruitment.
• Conduct Software testing when there are updates and new releases.

Requirements

• Passion for sharing knowledge and helping others succeed with online learning models.
• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
• Excellent verbal and written communication skills.

Benefits

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.

• Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process).
• Qualifications and experience will determine the final starting salary.
• The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record.

Job Purpose:

The Training Specialist is responsible for designing, coordinating, and delivering training programs that enhance employee performance in warehousing and courier operations. This role ensures that employees are equipped with the necessary knowledge, technical skills, compliance awareness, and customer service standards to perform effectively, safely, and in line with company objectives.

Key Responsibilities:

Training Needs Analysis

• Conduct training needs assessments in collaboration with line managers and operations supervisors.
• Identify skills gaps in warehouse processes, courier operations, and compliance requirements.
• Recommend training solutions aligned to business priorities.

Training Design & Delivery

• Develop and update training materials, manuals, and SOPs specific to warehouse management, courier processes, safety, and customer service.
• Deliver induction programs for new employees and refresher training for existing staff.
• Implement blended learning solutions (classroom, e-learning, on-the-job training).
• Facilitate training on operational systems (e.g., WMS, parcel tracking, route optimization software).

Compliance & Safety

• Train staff on occupational health and safety, compliance with transport legislation, Systems training and company policies.
• Ensure training records meet audit and legal requirements.
• Support ISO and other compliance training initiatives.

Performance & Evaluation

• Monitor and evaluate training effectiveness through assessments, performance metrics, and employee feedback.
• Report on training outcomes and recommend continuous improvements.
• Maintain accurate training records and submit reports to management.

Stakeholder Engagement

• Partner with Operations Managers, Supervisors, and HR to align training initiatives with operational needs.
• Provide coaching and support to team leaders in driving employee development.
• Liaise with external training providers when necessary.

Key Competencies & Skills:

• Strong knowledge of warehouse and courier processes.
• Excellent facilitation, presentation, and communication skills.
• Ability to design and deliver engaging training programs.
• Strong understanding of compliance, safety, and operational standards.
• Proficiency in MS Office, Learning Management Systems (LMS), and training reporting tools.
• Analytical skills to measure training impact and ROI.
• Ability to work under pressure and manage multiple training schedules.

MINIMUM REQUIREMENTS

Competent Person A & B

Intermediate level of competency on Microsoft suite of programs

Facilitators, Assessors certification or ETDP Level 4. Moderator certification will be an added advantage

Must be able to comply with Client screening requirements

Medically fit to work underground

South African citizen

EXPERIENCE, KNOWLEDGE & SKILLS

3 Years' Mining / Development experience in a trackless environment

Conventional mining and Longhole mining experience will be an added advantage.

Experience in the operation / training of the Sandvik /Normet/Volvo suite of trackless equipment utilised for development which could typically include (but not limited to) DD422I Drill Rig, LH 517 LHD, TH663 Dump Truck as well as the Normet Charmec, Spraymec, and Volvo IT as well as UV /Scissor Lift operations

2 Years' experience in a Training Role

Must have in depth knowledge of Mining especially trackless development

Knowledge of HIRA

Must have Knowledge of the MQA Skills programs

Experience in leading a team

Ability to communicate with all levels of management and with crews

ROLES & RESPONSIBILITIES

Development of standard operating procedures, lesson plans, and competence assessments for trackless mining operations

Training Material Developer who can design and develop cutting-edge learning content that incorporates modern technology and best practices in training

Providing training in person

Manage recordkeeping and administration related to training function

Competence assessments and remedial coaching on the job

Effective communicator with site management and Client representatives

Monitor & review training process to implement required changes / improvements

Will be travelling extensively within SA and internationally when required.

Minimum Requirements
Competent Person A & B

Intermediate level of competency on Microsoft suite of programs

Facilitators, Assessors certification or ETDP Level 4. Moderator certification will be an added advantage

Must be able to comply with Client screening requirements

Medically fit to work underground

South African citizen

Experience, Knowledge & Skills
3 Years' Mining / Development experience in a trackless environment

Conventional mining and Longhole mining experience will be an added advantage.

Experience in the operation / training of the Sandvik /Normet/Volvo suite of trackless equipment utilised for development which could typically include (but not limited to) DD422I Drill Rig, LH 517 LHD, TH663 Dump Truck as well as the Normet Charmec, Spraymec, and Volvo IT as well as UV /Scissor Lift operations

2 Years' experience in a Training Role

Must have in depth knowledge of Mining especially trackless development

Knowledge of HIRA

Must have Knowledge of the MQA Skills programs

Experience in leading a team

Ability to communicate with all levels of management and with crews

Roles & Responsibilities
Development of standard operating procedures, lesson plans, and competence assessments for trackless mining operations

Training Material Developer who can design and develop cutting-edge learning content that incorporates modern technology and best practices in training

Providing training in person

Manage recordkeeping and administration related to training function

Competence assessments and remedial coaching on the job

Effective communicator with site management and Client representatives

Monitor & review training process to implement required changes / improvements

Will be travelling extensively within SA and internationally when required.

ISTA Personnel Solutions South Africa – we are a global BPO company partnering with a USA-based client in the private-pay addiction treatment space. We are seeking a Sales Training Specialist with healthcare sales experience to develop and lead a training and quality assurance program for an onshore team of inbound sales representatives.

This role requires prior sales experience in the healthcare sector , and a strong ability to coach and train reps to convert leads with empathy, professionalism, and subtle persuasion — no hard selling.

PLEASE NOTE:

• Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (15h00pm to midnight South African time, however these hours are subject to change depending on daylight savings).
• Work Environment: This is a fully remote working role.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

• Design, implement, and continuously improve a custom sales training program for inbound sales reps.
• Coach agents to convert inbound calls into patient admissions without sounding scripted or overly sales driven.
• Provide regular performance feedback, QA monitoring, and call coaching.
• Work closely with management to align sales techniques with clinical sensitivity and patient trust.
• Create documentation, scripts, and learning materials as needed.
• Use MS Office (Outlook, Word, PowerPoint) for tracking, feedback, and training support.

Must-Have Experience:

• Proven sales experience in the healthcare industry, ideally in high-stakes, private-pay environments.
• Solid background in training, coaching, or leading sales teams.

Soft Skills:

• Clear, confident communication style.
• Ability to coach adults, hold attention, and build trust.
• Emotionally intelligent and tactful in sensitive care settings.

Technical Skills:

• Basic computer literacy (MS Office, Outlook).
• Comfortable navigating CRM or call systems.

If you are not contacted within 14 working days, please consider your application unsuccessful.

We are looking for a Sales Trainer to design and deliver educational programs for our sales teams.

Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session. For this role, you will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity.

Ultimately, you will help increase the overall performance of our sales teams and ensure they have the skills to achieve their goals.

Learning & Development

• Conduct training needs analysis
• Develop, compile and maintain training manuals, records and support materials as needs arise, ensuring that material remains current and relevant
• Create, schedule and deliver training programmes focused on learning methods and based on employee needs, business priorities and best practice
• Monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment of objectives as well as to assess learners
• Provide technical support and expertise through query resolution in support of the business in overall development of employees
• Provide support with regard to new projects and technology
• Design learning material by applying innovative techniques and best practices for effective delivery of content
• Design and maintain functional and technical learning programme content and assessments
• Design e-learning material (storyboards)
• Design infographics, graphics, presentations and other
• Develop e- Learning material to meet the defined and intended outcome of the training and suggest further action (i.e. observations)
• Align learning material to meet best practices for learning
• Develop programme content in line with quality standards for quality implementation purposes
• Upload and test signed-off learning material on the LMS
• Ensure learner understanding of material/subject matter by designing and developing assessment tools (pre and post) to assess strengths and developmental areas
• Advise leadership on development issues based on the outcome of the assessments and provide reports to business on development gaps and completion rates
• Ensure that assessments meet the agreed quality standards

Project Management

• Initiate requested project by arranging and conducting kick-off meetings with relevant business units
• Conduct needs assessments on training needs as required/identified by business by asking relevant questions, why, how, what etc.)
• Consult with business areas to agree on reasonable and achievable deadlines
• Facilitate joint analysis and design sessions, conduct business interviews and other information gathering techniques in order to determine learning material requirements
• Develop and present a sales training proposal and plan based on the needs assessment and make sound recommendations/provide effective and quality solutions to meet the identified need
• Implement training and development plans
• Plan and implement learning programmes
• Coordinate resources associated with the design, development, testing and implementation phases of course content to ensure quality deliverables
• Ensure that all proposals, training material, project milestones are signed off by the HR Director
• Monitor achievement of project deliverables on a weekly basis and report on project status to the HR Manager/HR Director
• Escalate any unresolvable queries/issues/challenges to the HR Manager/HR Director

Capability Building 

• Discuss and explain feedback to the relevant business units to improve the overall quality of service.

• Map the need for training and refresher programs to be initiated
• Design capacity development interventions in collaboration with business units and coordinate the implementation of learning programs and coaching activities to address areas of development.
• Ensure targeted communication and capacity building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity.
• In liaison with the Business Unit Managers and Talent Management teams, contribute to the implementation and management of employee development and talent management initiatives to address performance gaps related to capacity/knowledge gaps among employees.
• Prepare and analyze Performance Improvement reports for the Management team to review.
• Utilize reports on performance results for the development of action plans for agents.
• Provide feedback and input into enhancements of processes, training and systems based on trends.
• Fostering a culture of results, innovation, and quality assurance within the organisation.

Work collaboratively  
Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication, and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained 
• Demonstrate consistent application of internal procedures 
• Plan and prioritise, demonstrating abilities to manage competing demands 
• Demonstrate abilities to anticipate and manage change 
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

• Bachelor's degree in either Education, Training and Development, Human Resources, or a related field.
• 5 years’ experience as a Sales Specialist Training / similar role within financial services industry & Call Centre environment (Desirable).
• Instructional Design experience and developing creative learning material.
• Multi-media experience – videos, graphic designing.
• Sound knowledge of Learning Management System.