57 Hotel Operations jobs in South Africa
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Additional Information
Job Number
Job CategoryRooms & Guest Services Operations
LocationProtea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa, 2076
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
- High school diploma
- 4 years' experience in the guest services, front desk, housekeeping, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
CORE WORK ACTIVITIES
Leading Operations Team
- Set service standards and ensure compliance with brand, legal, and health regulations.
- Conduct regular performance reviews of outlet managers and ensure corrective actions are implemented where necessary.
- Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Focuses on team's future growth by fostering an environment of learning and development
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Ensures that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Managing Property Operations Function(s)
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Ensure seamless integration between F&B, Rooms Division, Sales & Events and Marketing to support hotel-wide initiatives, guest satisfaction, and revenue generation.
- Lead operational planning for high-impact events, seasonal activations and VIP experiences.
Managing and Monitoring Activities that Affect the Guest Experience
- Ensure that the F&B experience contributes meaningfully to overall guest satisfaction scores and loyalty.
- Personally engage with key guests and stakeholders during peak service periods and special events.
- Takes proactive approaches when dealing with guest concerns.
- Responds timely to customer service department request.
- Ensures all team members meet or exceed all hospitality requirements.
- Align all F&B operations with the brand's lifestyle positioning, ensuring consistency in guest experience, service style, and culinary identity.
- Drive innovation in food and beverage offerings to reflect market trends and guest expectations, while maintaining profitability.
Managing Profitability
- Assists in performing required annual Quality audit with GM & RD.
- Ensures a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Assist with budgeting, forecasting and financial performance of all F&B outlets.
- Monitor key metrics such as revenue per available seat hour (RevPASH), food and beverage cost ratios and labor efficiency.
Conducting Human Resources Activities
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Ensures orientations for new team members are thorough and completed in a timely fashion.
- Support leadership development of the Banqueting Manager and Restaurant & Bar Manager.
- Champion a culture of service excellence, accountability, and continuous improvement across all F&B teams.
MANAGEMENT COMPETENCIES
Leadership
- Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
- Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
- Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Managing Execution
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Building Relationships
- Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
- Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
- Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
- General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
- Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
- Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
- Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
- Writing - Communicates effectively in writing as appropriate for the needs of the audience.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Front Desk
Posted today
Job Viewed
Job Description
About Us
Albany Hotel is a welcoming and service focused property known for delivering exceptional guest experiences. As part of our front office team, you'll be at the heart of guest interaction providing warm welcomes, seamless check-ins, and professional reservation assistance.
Job Summary
We are looking for a friendly, reliable, and detail-oriented Front Desk / Reservations Agent to join our team. This role is responsible for handling guest check-ins/outs, managing bookings, and providing exceptional customer service to ensure every guest feels at home.
Key Responsibilities
Front Desk:
- Greet all guests with a warm, professional demeanour.
- Perform check-in and check-out procedures efficiently using hotel software (PMS).
- Answer guest inquiries in person, over the phone, and via email.
- Process payments, post charges, and maintain accurate guest folios.
- Address guest concerns and resolve issues promptly or escalate as needed.
- Coordinate with housekeeping and maintenance to meet guest needs.
Reservations:
- Handle new reservations, modifications, and cancellations via phone, email, and OTA platforms , Agoda, etc.).
- Accurately enter bookings into the hotel's Property Management System.
- Monitor room availability to maximize occupancy.
- Upsell room types, amenities, and packages when appropriate.
- Confirm reservations and send booking confirmations to guests.
- Manage group bookings and special requests.
Requirements
- High school diploma or equivalent required.
- Prior experience in hotel front desk or reservations preferred.
- Familiarity with hotel PMS software is a plus.
- Excellent communication and customer service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Flexible availability, including nights, weekends, and holidays.
- Basic computer skills (Microsoft Office, email, data entry).
Salary
- Market related
Schedule
- 8-hour shifts
- Morning, evening, weekend and public holiday availability required
How to Apply
Submit your application directly through Indeed with your resume and a brief cover letter. We look forward to welcoming a new member to our front desk team
Job Types: Full-time, Permanent
Work Location: In person
Front Desk
Posted today
Job Viewed
Job Description
Front Desk & Student Recruiter
Are you passionate about education, people, and helping the next generation of fashion creatives find their path?
The
Front Desk and Student Recruiter
serves as the first point of contact for the
Design Academy of Fashion (DAF)
, embodying the Academy's values and delivering a warm, professional, and informed experience to prospective students, visitors, and stakeholders.
This role is pivotal in
student recruitment and engagement
—guiding enquiries, managing admissions for the Bachelor of Fashion, short courses, and the Foundation Programme, while ensuring accurate and timely communication and administration.
You'll also play a key part in
marketing and student growth strategy
by supporting lead conversion, maintaining customer records, and contributing to campaigns, career exhibitions, and outreach efforts. The role requires someone who can improve recruitment processes and actively support the continued growth of DAF's student body.
DUTIES & RESPONSIBILITIES
- Front Desk Operations
- Student Recruitment & Enquiry Management
- Short Course Administration: planning, liaising with lecturers, students, and fee payers
- Marketing & Growth Support
- Managing customer and leads database
- Responding to and guiding queries accurately and courteously
- Student and Staff Admin Support
- Representing DAF at high school career exhibitions in the Western Cape
- Maintaining accurate knowledge of DAF's courses, ethos, events, and policies
KEY ATTRIBUTES
- Professional, warm, and approachable, with excellent interpersonal and communication skills
- Strong organisational and administrative abilities
- Tech-savvy: confident with CRM systems, Xero, SharePoint, Excel, and communication platforms
- Marketing-minded: proactive in suggesting and supporting student recruitment campaigns
- Detail-oriented and reliable in managing student records and customer information
- Able to self-manage, take initiative, and collaborate effectively across departments
CAMPUS
: The Old Biscuit Mill, Woodstock, Cape Town
HOURS
: 8:00 to 16:00 Monday to Friday.
CONTRACT
: Permanent Full-time position.
START DATE
: 1 November 2025 (or earlier)
SALARY RANGE
: R12,000 - R15,000/per month CTC with performance-related bonus.
OCCASIONAL AFTER HOURS:
Some Career Exhibitions and occasional Saturday Open Days.
IN-PERSON REQUIREMENT
: Fully on-campus position.
Front Desk Coordinator
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities
Professional Conduct
• Conduct yourself with honesty, integrity, and loyalty throughout your employment.
• Carry out all duties and functions as assigned by management.
• Comply with all lawful and reasonable instructions issued by your supervisors.
• Promote and uphold the professional image and reputation of SCINMed.
• Maintain a respectful, friendly, and helpful approach toward clients and colleagues.
• Ensure neat, polished personal appearance in line with SCINMed’s grooming standards.
• Communicate clearly, courteously, and professionally at all times.
• Serve as a key point of contact, facilitating efficient communication across the team.
• Collaborate as a supportive and cooperative team member.
• Use initiative and problem-solving skills to manage challenges proactively.
• Work efficiently under pressure while maintaining service quality.
• Manage time effectively to meet deadlines and ensure smooth daily operations.
• Regularly review and optimize the appointment schedule.
• Follow all policies, protocols, and SOPs consistently.
Daily Duties
• Manage petty cash, monitor the opening float, and track cash flow accurately.
• Check and verify daily sales closures across systems.
• Process EFT payment adjustments and monitor related email communications.
• Send booking confirmations to spa clients for the following day.
• Send appointment reminders to doctor’s patients two days in advance.
• Call doctor’s patients to confirm next-day appointments.
• Monitor and promptly respond to voicemails and incoming emails.
• Communicate with Finance on outstanding debtor accounts.
• Email doctor’s daily schedule in advance and again on the day of appointments.
• Prepare, retrieve, and maintain patient files (new and existing).
• Coordinate doctor’s appointments, managing times, durations, and treatment sequences.
• Respond to all online queries within two hours of receipt.
• Professionally manage phone, walk-in, and digital booking requests.
• Confirm same-day appointments and ensure all files are filed at day-end.
• Accurately complete daily cash-up procedures.
• Clock in/out on Zenoti system for attendance records.
Weekly
• Follow up on all online queries and update the online query spreadsheet.
• Monitor treatment schedule follow-ups and client engagement.
• Update WhatsApp stories with promotional material.
• Collect and manage daily guest feedback.
• Participate in maintaining cleanliness and order in the spa.
Monthly Duties
• Finalize treatment schedule spreadsheet by the 2nd of each month for reporting.
• Review outstanding accounts with management, generate invoices, and send to clients.
• Update account spreadsheets to reflect invoicing and payments.
• Distribute promotional messages via SMS/WhatsApp.
• Prepare monthly marketing/advertising ideas for management review.
• Maintain a list of clients overdue for follow-up appointments.
• Assist with stock ordering and inventory control.
Additional Responsibilities
• Take on any other duties as reasonably requested by management.
• Actively support team collaboration and knowledge sharing.
• Represent SCINMed’s values, professionalism, and strategic vision in all interactions.
Front Desk Receptionist
Posted today
Job Viewed
Job Description
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
About the Role:
We are seeking a professional and reliable Front Desk Receptionist to join a growing US-based outpatient physical therapy practice. The role focuses on delivering exceptional customer service, managing patient scheduling, and supporting administrative tasks for patients affiliated with third-party insurers.
WORKING HOURS: Monday – Friday | 17:00pm – 2:00am South Africa Time (these times are subject to change depending on daylight savings in the United States)
Key Responsibilities:
- Handle inbound and outbound calls to schedule patient appointments.
- Update and maintain third-party insurance information.
- Assist with Medicaid authorizations when required.
- Support occasional collections for self-pay patients.
- Provide excellent customer service, ensuring a positive patient experience.
- Perform general administrative tasks as required.
PLEASE NOTE
- You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
- Work Environment: This is a remote role.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Industry Experience:
Exposure to US healthcare or insurance processes.
Previous experience in frontline reception and customer service is essential.
Soft Skills:
Excellent written and verbal English communication skills.
- Patient, empathetic, and professional phone demeanour.
- Strong attention to detail and accuracy.
Ability to work independently and manage time effectively during US business hours.
Technical Skills:
MS Office (Word, Outlook, etc.).
Comfortable learning new software or platforms as required.
Benefits:
Fully remote work.
- Opportunity to work with a growing US healthcare provider.
If you are not contacted within 14 working days, please consider your application unsuccessful.
Front Desk Receptionist
Posted today
Job Viewed
Job Description
Job Title: Front Desk Receptionist (Hospitality)
Location: Randburg, Johannesburg
Employment Type: Full-Time
About the Role
We are looking for a professional and customer-focused Front Desk / Reception Officer to manage guest relations, reservations and front-of-house operations. The ideal candidate must be comfortable using booking platforms and provide exceptional service to all guests and ensuring a seamless guest experience from the initial enquiry to arrival.
Minimum Requirements
- 3+ years of front desk experience (hospitality or related industry)
- Must reside in or near Randburg
- Must be proficient in using NightsBridge, or similar booking systems
- Strong communication and customer service skills
- Willingness to work late shifts and weekends as required
- Professional appearance and fluent in English (additional languages an advantage)
- Attention to detail and accuracy under pressure
- Ability to work independently and as part of a team
- Organised, professional and guest-focused
Key Responsibilities
- Manage check-ins, check-outs and guest enquiries
- Operate booking platforms (NightsBridge, , etc.) and update reservations
- Handle payments, invoices and guest accounts
- Respond to phone calls, emails, walk-ins and online booking queries
- Coordinate with housekeeping and management on guest needs
- Maintain a welcoming and professional front desk environment
- Upsell rooms and services where appropriate to maximise revenue
- Maintain knowledge of room types, rates and special offers
- Ensure all guest requests and preferences are noted and communicated
- Respond to guest queries and resolve issues professionally and promptly
- Generate daily reservation reports as required
What We Offer
- Competitive salary and growth opportunities
- Exposure to the hospitality and event industry
- Supportive and professional work environment
How to Apply
Please send your CV and a short cover letter to:
*Only shortlisted candidates will be contacted.
Front Desk Receptionist
Posted today
Job Viewed
Job Description
We are looking for someone with a bubbly vibrant personality to be our welcoming frontline.
As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
Basic admin experience required.
Shift work according the gym times.
Requirements:
- Matric
- Microsoft Suite -Microsoft Word; Microsoft Excel; Microsoft PowerPoint; Microsoft Outlook
- Strong written and verbal communication in English
- Customer service
- Organization skills and a positive attitude.
- Team Player
Job Type: Full-time
Pay: R6 000,00 - R7 500,00 per month
Work Location: In person
Be The First To Know
About the latest Hotel operations Jobs in South Africa !
Front Desk Receptionist
Posted today
Job Viewed
Job Description
We are looking for a professional with a friendly attitude and the ability to multitask to serve as our company's front desk receptionist. You will be the "face" of the company for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with all complaints and give accurate information and a self-starter. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.
In this position, you will greet guests entering the building and help direct them where they need to go. In addition, you'll be responsible for answering and managing the phones. We pride ourselves on providing a safe and welcoming atmosphere. If you enjoy people and are committed to doing excellent work, then we want to hear from you.
Job Types: Full-time, Permanent
Pay: From R10 000,00 per month
Work Location: In person
Front Desk Receptionist
Posted today
Job Viewed
Job Description
Are you friendly, professional, and great at making first impressions? We're looking for a
Receptionist
to be the welcoming face of our team and provide outstanding front-desk support.
In this role, you'll handle incoming calls, greet visitors, manage appointments, and support daily office operations. If you're organized, well-spoken, and thrive in a customer-facing role, we'd love to hear from you
Tasks
Key Responsibilities:
Greet and assist visitors in a courteous manner
Answer and direct phone calls professionally
Manage meeting room bookings and schedules
Handle incoming mail and deliveries
Support administrative tasks as needed
Requirements
Requirements:
Excellent communication and interpersonal skills
Neat, professional appearance and demeanor
Basic computer skills (email, Word, etc.)
Prior experience in a front-desk or customer service role is a plus
Benefits
What We Offer:
Friendly and supportive work environment
Monday to Friday schedule
Opportunities for growth and development
Think you're the perfect fit?
Click "Quick Apply" and join a team where your professionalism and warmth make all the difference
Front Desk Coordinator
Posted today
Job Viewed
Job Description
Company Description
Welcome to VBO Global – Your Trusted Partner at the Forefront of Fintech Innovation. We are a dynamic entity operating at the intersection of finance and technology, dedicated to navigating the ever-evolving fintech landscape with unmatched precision and expertise. Our mission is to deliver robust and timeless solutions to our partners and clients, ensuring operational excellence and embracing a forward-thinking mindset. Join us on a journey to redefine the financial services industry, where technology drives efficiency and reliability.
Responsibilities:
As our
Front Desk Coordinator
, you'll play a key role in creating a welcoming, organised, and efficient office environment. You'll serve as the first point of contact for visitors and support daily operations to keep the office running smoothly.
Office Operations & Organization
- Maintain the cleanliness and organization of the reception and common areas.
- Monitor and reorder office supplies, including stationery, snacks, and printer materials.
- Manage incoming and outgoing mail and courier deliveries.
- Coordinate with housekeeping and facilities teams to ensure smooth office operations.
- Track and manage inventory of office equipment such as keycards, monitors, and laptops.
- Support onboarding by preparing workstations and materials for new employees.
Administrative Support
- Assist with filing, data entry, and maintaining accurate records.
- Handle small office expense reports and petty cash tracking.
- Provide administrative support to the HR and Operations teams as needed.
Front Desk & Communication
- Greet and assist visitors, clients, and vendors with professionalism and warmth.
- Answer, screen, and forward phone calls and emails in a timely manner.
- Manage the front desk inbox and direct inquiries to appropriate team members.
- Coordinate deliveries, meeting logistics, and guest needs
Culture & Coordination
- Help plan small office events such as birthdays, celebrations, and team lunches.
- Support internal communications by updating notice boards and digital displays.
- Keep track of shared office resources, including vehicles, meeting equipment, and storage areas.