52 Hotel Operations jobs in South Africa

Responsibilities

• As the Hotel Operations Coordinators you will be responsible for several duties classified under 4 main categories: Projects, Aesthetics, Events and Training.
• You will use general as well as specified skills to aid the development of the Events, property specific projects, training and general aesthetics from the interior to staff presentation.
• One candidate should exhibit a keen interest in front desk operations and the second candidate should have a keen interest in facilities, project and event management.

Minimum Requirements:

• Grade 12 or Equivalent
• Must speak, read, write and understand English at a professional level
• Computer literate level 2 minimum experience in Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
• Opera Experience
• ESP Beneficial
• Micros Beneficial
• Diploma/Degree in hospitality management or project management (advantageous)
• Minimum 3 years in Hospitality Industry

• A Degree in Hospitality Management is preferred.
• 5-7 years of working experience in Hotel Operations
• A solid understanding of hospitality management principles and a commitment to fostering a positive and engaging work environment for staff and guests alike.
• This role involves managing staff across various areas, including front Office, Housekeeping, Food and Beverage, Spa, and maintenance, while promoting a culture of teamwork and excellence.
• Key responsibilities include developing and implementing operational policies and procedures, monitoring performance metrics, and ensuring compliance with health and safety regulations.
• The Operations Manager will collaborate with the General Manager to develop budgets, forecast expenses, and drive profitability through effective cost control measures.
• Strong leadership, communication, and problem-solving skills are essential, as the Operations Manager must address guest concerns promptly and effectively while maintaining high service standards.
• LIVE IN POSITION: Accommodation & Meals.

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. Our people are at the core of our business success and future. They are Moment Makers who bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are currently seeking a Front Office Supervisor at Radisson Hotel & Convention Centre Johannesburg, OR Tambo to join our vibrant team. At Radisson Hotel Group, we look for individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

• Supervise the front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
• Exude patience, empathy and have the personality to host the show
• Work proactively to ensure guest satisfaction and the smooth running of the front office department

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

• Not Applicable

• Full-time

• Customer Service

• Hospitality

Location: Radisson Hotel & Convention Centre Johannesburg, OR Tambo, Springs, Gauteng, South Africa.

Helderberg Wine Route – Stellenbosch : My client, an esteemed Guest Lodge in the heart of the Cape Winelands, is seeking a Front Office Coordinator to support the Front Office team operation.

Purpose of the Role : To support the Reservations Manager in directing and coordinating the daily operations of the Front Office, ensuring guests experience a warm welcome, efficient service, and a professional departure. The role is central to creating memorable guest experiences, maintaining service standards, and fostering team alignment.

Key Responsibilities Include but Are Not Limited To

• Assist the Reservations Manager with strategy implementation and planning
• Oversee smooth and professional check-in/check-out procedures
• Monitor guest profiles, preferences, and memberships on Opera
• Resolve guest complaints promptly and effectively, escalating where necessary
• Maintain cash handling, banking, and account control procedures
• Support team culture, training, and communication to ensure service excellence and upselling
• Oversee Front Office operations during shift, including guest arrivals, VIPs, functions, and conferences
• Ensure compliance with hygiene, appearance, and safety standards
• Maintain equipment, supplies, and stationery stock levels
• Complete daily reporting and accurate shift handovers

• Previous experience in Front Office operations within a lodge or hotel environment
• Strong guest relations skills with a warm, professional manner
• Excellent computer skills
• Sound knowledge of Opera or similar property management systems
• Attention to detail with strong administrative and financial controls
• Ability to manage and motivate a team, fostering a culture of excellence and upselling
• Flexible, reliable, and able to handle pressure in a dynamic environment
• Well-groomed and well-spoken
• Fully proficient in English (read, write, speak)
• Solid Afrikaans (understand, speak, write)
• Good knowledge of the geography and places of interest in the surrounding area

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.



People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?

We are currently seeking a Front Office Manager at Radisson Hotel & Convention Centre, Johannesburg, OR Tambo, to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Manager , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Front Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.

• You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.
  
  

• Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other
• departments.
• Leadership abilities: Experience of managing and motivating a team of front desk staff.
• Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
• Problem-solving skills: Identify and resolve issues that arise at the front desk.
• Time management: Effective scheduling of staff and managing workflow.
• Staff training: Experience of overseeing the training and development of your team.
• Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation
• management and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.
  
  

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.

• Apply thorough working knowledge of the front office operations including the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.
• Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assist in conducting training for all Front Office employees.
• Direct daily front office operations.
• Greet and escort Very Important Guests (VIP’s) and attend to their special needs as appropriate.
• Attend to credit problems.
• Ensure efficient and courteous porter service.
• Supervise front cashiers and help out with accounting problems.
• Patrol and inspect public areas during evenings to make sure everything is in order.
• Control hotel duty keys and floats whilst on duty.
• Supervise and support of the Front Office team.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Implement training programs for all employees, conduct induction and skills training.
• Perform any other duties as directed by the Front Office Management.
  
  

• Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
• Effectively use the guest feedback to improve product and service delivery.
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
  
  

• Notify your Manager of any reason you may not be capable of performing your tasks safely.
• Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
• Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Attend and actively participate in all WH&S training required of you by the Hotel.
• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.
• Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
• Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
• Be fully conversant with departmental fire and evacuation procedures.
  
  

• Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
• Complete all duties, and ensure a concise hand over.
  
  

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
  
  

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
• Abide by Accor policy on EEO and Harassment in the workplace.
• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
• As part of Accor’s ongoing commitment to quality customer service, you may be monitored and recorded.
  
  

• 3 years of work experience in Front Office
• Extensive knowledge of PMS/Opera Cloud
• Strong communication skills
• Flexibly available (mornings, afternoons, evenings, nights, and weekends)
• Skilled in administrative tasks
• Work accurately and independently

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

We are currently seeking a Front Office Supervisor at Radisson Hotel & Convention Centre Johannesburg, OR Tambo, to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Supervisor , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

OurFront Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

• You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

• Flexibility and a positive, Yes I Can! Attitude
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.

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SUMMARY:

Our client, a distinguished 5-star boutique Country House, is seeking an experienced and dynamic Front Office Lead.

Recruiter:

Merand Corbett & Associates

Job Ref:

CPT /Doret

Date posted:

Thursday, May 22, 2025

Location:

Helderberg, South Africa

SUMMARY:

Our client, a distinguished 5-star boutique Country House, is seeking an experienced and dynamic Front Office Lead.

This role requires an entrepreneurial spirit and exceptional leadership to oversee their front office operations and ensure unparalleled guest satisfaction during a period of growth and elevation.

POSITION INFO:

Key Responsibilities:

• Lead and supervise the front desk team.
• Train new team members and act as a technical resource.
• Ensure efficient and professional front desk operations.
• Own, update, and train all Standard Operating Procedures for the department.
• Ensure adherence to hotel policies and procedures.
• Manage schedules, workloads, and master key control.
• Resolve guest concerns promptly and courteously.
• Monitor room status, maximise occupancy, and analyse rate variances.
• Maintain communication between departments for seamless service, ensuring the highest level of coordination between all operational departments.
• Ensure personalised and heartfelt service for every guest.
• Conduct regular team meetings and performance evaluations.
• Monitor and control departmental expenses within budget.
• Review and approve daily financial reports, including credit limit and room revenue reports.
• Enforce cash-handling, check-cashing, and credit policies.
• Generate and review daily front office activity reports.
• Monitor and report on key performance metrics (e.g., room revenue, occupancy rates, guest satisfaction scores).
• Provide detailed financial and operational reports to management.
• Prepare and implement contingency plans for emergencies.
• Handle unexpected situations with professionalism and efficiency.
• Identify areas for service improvement and implement changes.
• Stay updated on industry trends and best practices.
• Foster a culture of continuous learning and development within the team.
  
  

• Hospitality diploma or degree.
• Minimum of 2 years as a Front Office Manager in a luxury establishment.
• Proficiency in front office systems and excellent communication skills.
• Protel experience an advantage.
• Strong supervisory experience and administrative skills.
• Own reliable transport essential.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Advertising Services

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