1,075 Hotel Receptionist jobs in South Africa

VACANT POSITION – HOTEL RECEPTIONIST (Front Office Team)

Recreation Africa Leisure Industries (PTY) Ltd. Requires the services of a Hotel Receptionist.

Company Description:

Recreation Africa Leisure Industries is a leading hotel group in South Africa, with properties, including Misty Hills Country Hotel, Conference Centre & Spa and the Carnivore Restaurant in Muldersdrift, Gauteng. The group is committed to preserving the environment and promoting African art, culture, cuisine, and hospitality in all its properties, which feature authentic African materials and furnishings. Recreation Africa focusses on detail, personal service, and beautiful surroundings to provide an unforgettable experience for guests.

We are seeking a friendly, professional, and service-driven Hotel Receptionist to be the first point of contact for our guests. The successful candidate will provide a warm welcome, ensure smooth check-in and check-out processes, and assist with all guests needs to deliver a seamless hotel experience.

Key Responsibilities:

• Greet and welcome all guests with professionalism and warmth.
• Handle check-in, check-out, and payment procedures efficiently and accurately.
• Manage accommodation bookings, guest enquiries, and confirmations.
• Assist with restaurant and spa bookings where required.
• Ensure the front desk area is always presentable and organized.
• Handle guest complaints and feedback professionally, escalating where necessary.
• Maintain effective communication with housekeeping, reservations, and other departments to ensure excellent service delivery.

Requirements:

• Excellent command of spoken and written English.
• Strong communication and interpersonal skills with a guest-first attitude.
• Computer literacy with knowledge of booking systems (experience with hotel PMS an advantage).
• Professional grooming and presentation.
• Flexibility to work weekends, shifts, and public holidays as part of hotel operations.
• Previous hotel or customer service experience will be an advantage, but not essential.

We Offer:

• A professional and supportive work environment.
• Training and career development opportunities.
• The chance to be part of a dynamic hospitality team that thrives on creating exceptional guest experiences.
• Remuneration: Entry Level (Minimum Wage)

If you have the passion for people and service excellence, we would love to hear from you

Please send your CV to Linda O'Dwyer at by no later than 18 October 2025.

Only shortlisted applicants will be contacted. Should you have not received a response within 14 days, please consider your application as having been unsuccessful

Job Types: Full-time, Temp to perm

Work Location: In person

Application Deadline: 2025/10/18

Responsibilities
Welcome, assist and direct guests correctly in a friendly and polite way

Provide high quality customer service at all times

Check the guests in / out, take payments

Manage telephones, emails and reservations in a prompt and professional manner

Ensure that all correspondence are recorded and filed accurately

Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate

Reviewing guest special requests and ensure that they are met or exceeded

Handle problems that arise in an effective professional manner

Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on

Person Specification Essential

Experience of managing customer relations face to face and via phone

High level of spoken and written English

Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

Proven experience in hospitality, reception and admin or similar customer facing role

Cash handling

Familiarity with Opera software

The President Hotel is on a journey to be considered luxury.

Our purpose is simple yet powerful: to create and inspire memorable experiences.

Our vision: to become Cape Towns most loved hotel.

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President Hotel is renowned as the Mother Citys most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, The President offers an iconic working environment where excellence meets opportunity.

Were seeking a warm, professional, and detail-oriented Receptionist with Opera experience to join our Front Office team and deliver exceptional guest experiences. As the first and last impression of the hotel, you will play a key role in ensuring seamless arrivals, departures, and lobby interactions while upholding five-star service standards.

Guest Engagement & Service Excellence

Greet guests with a genuine smile, proactively engage in the lobby, escort VIPs, and personalize every interaction.

Arrivals & Departures

Handle check-ins and check-outs efficiently, ensure billing accuracy, and coordinate luggage assistance with care.

Daily Operations & Shift Procedures

Manage emails, reports, credit checks, loyalty enrolments, adjustments, and manual postings while maintaining a neat and organized reception desk.

Team Communication & Handover

Attend briefings, provide clear updates, liaise with Housekeeping and Porters, and ensure accurate handovers at every shift.

Breaks & End-of-Shift Protocol

Follow structured schedules, complete all final checks, and hand over pending matters to ensure smooth operations.

Guest-Focused Attitude Warm, engaging, and professional

Attention to Detail Accurate billing, reservations, and admin

Well-Spoken & Presentable Clear communication & polished appearance

Time Management Efficient multitasking in a dynamic environment

Tech Proficiency Prior working experience on Opera PMS essential, plus Microsoft Office

Must hold a valid South African ID

Previous hotel reception experience required (Opera PMS essential)

Ensure your CV is 100% updated

Recruitment aligns with the companys Employment Equity Plan.

Join The President Hotel and become part of a team where excellence meets passion. Help shape the guest journey by delivering unforgettable service in one of Cape Towns leading hotels.

A Hotel Receptionist, or Hotel Front Desk Clerk, is an individual who works in the reception area of a hotel or motel. Their job duties include scheduling guest reservations, assisting guests with checking in and out of the hotel and handling various administrative tasks, such as creating invoices and maintaining guest records.

Job Types: Full-time, Temp to perm

Contract length: 3 months

Pay: From R6 000,00 per month

Work Location: In person

Temporary Hotel Receptionist Wanted

We are seeking a reliable and friendly receptionist to join our team at a prestigious hotel in Sea Point.

Responsibilities:

• Manage front desk operations

• Greet guests and respond to inquiries

• Handle check-ins and check-outs

• Answer phone calls and respond to emails

• Maintain accurate records and reports

Requirements:

• Previous hotel reception experience

• Excellent communication and customer service skills

• Ability to work independently and as part of a team

• Familiarity with hotel software and systems

If Interested:

Please submit your resume and a brief introduction. We look forward to hearing from you

Job Type: Temporary

Contract length: 1 week

Work Location: In person

We are currently recruiting for two Receptionist positions: Night Receptionist and Day Receptionist.

PURPOSE OF THE JOB

As a Receptionist, you will be the first point of contact for our company, providing exceptional customer service and administrative support to visitors and staff.

Receive and check in all guests and visitors to the hotel on arrival.

PRINCIPAL ACCOUNTABILITIES/ KEY RESPONSIBILITIES

1. Welcome guests by greeting and providing information about the hotel.

2. Check in and out guests promptly.

3. Sell hotel facilities at best available rates to manage yielding.

4. Check guests in using property management system as outlined by the hotel standard operating procedure. Issue keys to guests; either you provide guests with clear directions, or a Porter will show them to their room.

5. Capture and keep accurate records of all guests have checked in, or out, of the hotel whilst you are on shift. Use property management system as per check in standard operating procedure. Make sure that any necessary information goes to the housekeeping, restaurant, maintenance, and management departments.

6. Provide guests with information about local attractions and places of interest. You may provide additional services for the convenience of guests, such as ordering newspapers or taxis.

7. Ensure that guests receive their messages without delay, along with any parcels that might arrive for them.

8. Prepare a customer's account in time for check out, clear any outstanding bills posted to the guest account before guests leave the hotel. Cross check any outstanding bills with all outlets before final payment is made.

9. Ensure you follow the payment standard operating procedure when taking and payment from the guests.

10. Record room changes and handovers accurately in the handover diary.

11. Conduct Pit checks after every shift.

12. Invoice all cash transactions accurately and check guest bills for accuracy

Minimum Hiring Standards:

1. Diploma or Degree in Hotel Management

2. 2 years relevant experience

Competencies and Skills

1. Customer Service Excellence

2. Emotional Intelligence

3. Communication (Verbal & written)

4. Teamwork and Collaboration

5. Flexibility and Adaptability

Job Type: Full-time

Education:

• Diploma (Preferred)

Experience:

• Receptionist : 2 years (Required)

Location:

• Cape Town, Western Cape (City of Cape Town) (Required)

Work Location: In person

Company Description

Hotel Krige is located in the center of upmarket Stellenbosch, featuring 24 apartment-style rooms individually decorated with top quality furnishings. Each suite includes an en-suite bathroom, kitchenette, workspace, Wi-Fi, DSTV, and twin or king-size beds. Situated within Stellenbosch's historic quarter, the hotel is within walking distance of Stellenbosch University, trendy eateries, boutiques, cultural sites, and historic monuments. It serves as an ideal base for exploring South Africa's winelands region, known for its nature reserves, wine farms, and golf estates.

Role Description

This is a full-time on-site role for a Hotel Receptionist located in Stellenbosch. The Hotel Receptionist will handle daily receptionist duties, manage reservations, and ensure excellent phone etiquette. The role involves welcoming guests, managing check-ins and check-outs, handling inquiries, and providing high-quality customer service.

Qualifications

• Strong Interpersonal Skills and Communication skills
• Experience with Receptionist Duties such as managing check-ins, check-outs, and guest services
• Expertise in Reservations management
• Excellent Phone Etiquette
• Positive attitude and professional appearance
• Ability to work flexible hours, including weekends and holidays
• Previous experience in a hospitality role is essential
• Experience on Protel rooms management system is essential

Key Responsibilities:

1. Guest Services:

• Greet guests upon arrival, provide a warm welcome, and assist with check-in and check-out processes, creating a welcoming atmosphere at the front desk.

• Conduct efficient check-in and check-out procedures, verifying guest information, assigning rooms, and processing payments.

• Offer information about hotel amenities, services, and local attractions to enhance guests' experience.

• Maintain a professional and friendly demeanour while ensuring guest satisfaction.

• Maintain extensive knowledge of the local area, including tourist attractions, restaurants, shopping centers, and cultural events.

• Handle guest inquiries, concerns and requests promptly and efficiently, ensuring a high level of customer satisfaction.

• Anticipate guest needs and proactively offer assistance and suggestions to enhance their stay.

1. Concierge Services:

• Serve as a concierge, offering recommendations and assisting guests with dining reservations, transportation arrangements, sightseeing tours, and other activities.

• Provide information about local attractions, events, and entertainment options.

• Assist guests with arranging special requests such as floral arrangements, room upgrades, and special occasion celebrations.

1. Reservation Management:

• Handle guest reservations efficiently and accurately, ensuring accurate data entry and maintaining a well-organized reservation system.

• Manage hotel reservations, including processing bookings, modifying or cancelling reservations, and ensuring the accuracy of guest information.

• Respond to reservation inquiries via phone, email, or in-person, providing information on rates, availability, and hotel amenities.

• Coordinate with other hotel departments to ensure smooth check-in and check-out processes for guests.

• Monitor room availability, room types, and rates to provide accurate and up-to-date information to guests.

• Maximize room occupancy by upselling and promoting available upgrades and packages.

We are searching for a hotel receptionist serves as the first point of contact for all guests at our organization. As such,

the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties

may include greeting guests as they come in, managing the check-in and check-out process, answering

questions and requests and helping with administrative tasks at the front desk. The hotel receptionist

must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort

of each guest is our top priority, and the hotel receptionist's attitude and behaviour should reflect that

at all times.

The Employee's responsibilities shall include, among other things, the following:

• Checking guests in and out, including taking deposits, and directing guests on parking options
• Liaising with housekeeping teams to check if rooms are ready, and managing additional drop offs

of items such as extra towels as required

• Liaising with maintenance staff to deal with issues within rooms and common areas as they arise
• Managing the booking system for future reservations
• Communicating with potential and future guests about upcoming reservations
• Creating key cards and check-in info packs in advance
• Staying on top of current local events to better serve guests
• Learning about local attractions and amenities, including supermarkets, restaurants, bars, and

public spaces, to better serve guests

• Dealing with guest complaints and inquiries
• Providing baggage storage services for guests checking in and out
• Keeping the lobby and entrance areas clean and tidy
• Tracks and notes all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests.
• Uses suggestive selling techniques to promote other services at wine estate.
• Works closely with housekeeping department to ensure availability of rooms.
• Effectively assists all guests.
• Maintains a high level of customer service.
• Dealing with guests over the telephone as well as face to face interactions.
• Negotiating rates if applicable.
• Perform any other duties as assigned by Management.
• Prepares for the current and following day's arrivals to ensure guest satisfaction (special requests, packages/promotions, amenities, VIPs, room type, rate, etc);
• Reviews the following day's departures to ensure proper billing (promo credits, group billing, share with billing, etc);

• Assists with setting up group billing and confirming group billing profiles while groups are in house.

• Understands and adhere to proper credit, check cashing and accounting policies and Procedures.

• Posts additional charges to guest accounts during their stay and after departure.
• Doing Front Office related administration duties such as PIT checks, credit balances

Personable Attributes

• Must be honest and trustworthy, ethical, respectful, flexible, committed to excellence.
• Must be well groomed at all times
• Good interpersonal skills and communication skills – ability to liaise at all levels; and
• Outgoing, responsible, positive, can-do attitude, self-motivated and confident. Job description and profile

This role is all about delivering those WOW moments to our guests. Together with your fellow Receptionists, you'll spend your day welcoming guests to our amazing Apart Hotels in Cape Town, recommending unique experiences in and around the city, and ensuring our guests are happy at all times.

What you'll be doing:

• Make sure our guests are happy
• Welcome guests as they arrive and make sure they have the best possible check-in
• Represent Propr to clients and guests who contact the property
• Liaise between Guest Experience, Property Managers, Operations, Concierges and most importantly, guests
• Answering emails, messages and phone calls
• Creating bookings and taking payments
• Co-ordinating Concierges
• Problem-solving with your Team on a daily basis

Here's our description of the ideal person for this job:

• Based in Cape Town
• Empathetic with high emotional intelligence
• Excellent in verbal and written communication
• Comfortable working shifts
• Acutely aware of the body language of others
• On-time, in the right place at the right time and ready with a smile
• Tech-savvy
• Calm under pressure
• Crazy proactive
• Detail oriented
• Someone who genuinely gives a shit about each guest's experience
• A Team player You do your best to help your team deliver a holy-shit level of service at all times

To apply, follow this link:

Applications without a Propr specific cover letter and applications that contain AI generated answers won't be considered.

Please note that due to high application volumes, only shortlisted applicants will be contacted. We wish you the very best