What Jobs are available for Hotel Receptionist in South Africa?

Job Summary:

The Hotel Receptionist is the first point of contact for guests, responsible for delivering exceptional customer service, managing check-in and check-out procedures, handling reservations, and assisting with guest inquiries to ensure a pleasant stay experience.

Key Responsibilities:

Welcome and greet guests in a warm, professional manner.

Handle guest check-ins and check-outs efficiently.

Manage room bookings, cancellations, and modifications via the hotel reservation system.

Respond promptly to guest inquiries in person, via phone, or email.

Provide information about the hotel, local attractions, and transportation options.

Handle payments, issue receipts, and maintain accurate cash and billing records.

Address guest complaints or issues promptly, escalating when necessary.

Coordinate with housekeeping and maintenance to ensure rooms are ready for arrival.

Maintain an organized and tidy reception area.

Comply with hotel security, safety, and confidentiality policies.

Requirements:

Matric / Grade 12 qualification (hospitality diploma preferred).

Minimum 1–2 years' experience in a similar front office or customer service role.

Proficiency in hotel management software (e.g., Opera, Fidelio, or similar).

Excellent communication and interpersonal skills.

Professional appearance and demeanor.

Ability to work shifts, weekends, and public holidays.

Strong organizational and multitasking abilities.

Desired Attributes:

Friendly and positive attitude.

High attention to detail.

Strong problem-solving skills.

Ability to work under pressure in a fast-paced environment.

Team player with a customer-focused approach.

Job Type: Full-time

Pay: R5 000,00 - R6 500,00 per month

Work Location: In person

Join a prestigious boutique hotel in the heart of Franschhoek as a Hotel Receptionist. We're looking for a warm, polished professional who takes pride in creating exceptional guest experiences from arrival to departure.

What You'll Do:

• Welcome and assist guests with genuine hospitality
• Handle check-ins, check-outs, and reservations
• Manage guest requests, transport, and activity bookings
• Keep reception and public areas guest-ready
• Work closely with all departments to ensure seamless service

What You'll Need:

• 2+ years' experience in a luxury hotel front office
• Confident on PMS systems (Protel or similar)
• Excellent communication and people skills
• Able to work shifts, weekends, and public holidays
• Professional, calm, and detail-oriented

If you're passionate about hospitality and thrive in a refined, guest-focused environment, we'd love to hear from you.

Company Description

Royal Palm Hotel, located in the heart of Umhlanga, is just 20km from King Shaka International Airport. The hotel features the finest beaches, the Gateway Theatre of Shopping, and the Signature restaurant "THYME@ Royal Palm," offering a fusion of contemporary dining. Guests can relax in our 4-star luxury air-conditioned suites with complimentary Wi-Fi access. Royal Palm Hotel is the perfect choice for those seeking a beachside getaway, high-end shopping, or a romantic escape.

Role Description

This is a full-time on-site role located in Umhlanga for a Hotel Receptionist. The Hotel Receptionist will be responsible for greeting and assisting guests, managing reservations, answering and managing phone calls, and providing excellent customer service. The role also includes maintaining a welcoming and professional front desk environment, handling guest inquiries, and resolving any issues promptly to ensure guest satisfaction.

Qualifications

• Interpersonal Skills and Communication skills
• Receptionist Duties and knowledge in Reservations
• Proficiency in Phone Etiquette
• Strong organizational skills and attention to detail
• Ability to work flexible hours, including weekends and holidays
• Previous experience in the hospitality industry is essential
• Experience of working with opera is essential
• Only candidates with Hotel Experience will be considered

We are currently recruiting for Night Receptionist position.

PURPOSE OF THE JOB

As a Receptionist, you will be the first point of contact for our company, providing exceptional customer service and administrative support to visitors and staff.

Receive and check in all guests and visitors to the hotel on arrival.

PRINCIPAL ACCOUNTABILITIES/ KEY RESPONSIBILITIES

1. Welcome guests by greeting and providing information about the hotel.

2. Check in and out guests promptly.

3. Sell hotel facilities at best available rates to manage yielding.

4. Check guests in using property management system as outlined by the hotel standard operating procedure. Issue keys to guests; either you provide guests with clear directions, or a Porter will show them to their room.

5. Capture and keep accurate records of all guests have checked in, or out, of the hotel whilst you are on shift. Use property management system as per check in standard operating procedure. Make sure that any necessary information goes to the housekeeping, restaurant, maintenance, and management departments.

6. Provide guests with information about local attractions and places of interest. You may provide additional services for the convenience of guests, such as ordering newspapers or taxis.

7. Ensure that guests receive their messages without delay, along with any parcels that might arrive for them.

8. Prepare a customer's account in time for check out, clear any outstanding bills posted to the guest account before guests leave the hotel. Cross check any outstanding bills with all outlets before final payment is made.

9. Ensure you follow the payment standard operating procedure when taking and payment from the guests.

10. Record room changes and handovers accurately in the handover diary.

11. Conduct Pit checks after every shift.

12. Invoice all cash transactions accurately and check guest bills for accuracy

Minimum Hiring Standards:

1. Diploma or Degree in Hotel Management

2. 2 years relevant experience

Competencies and Skills

1. Customer Service Excellence

2. Emotional Intelligence

3. Communication (Verbal & written)

4. Teamwork and Collaboration

5. Flexibility and Adaptability

Job Type: Full-time

Education:

• Diploma (Preferred)

Experience:

• Receptionist : 2 years (Required)

Location:

• Cape Town, Western Cape (Required)

Work Location: In person

JOB TITLE : Receptionist

REPORTS TO : Front-office Manager

DUTIES & RESPONSIBILITES

· Ensure that all company policies, procedures & SOPs are adhered to

· Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied

· Record, process & file all information relating to in-house guests

· Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details

· Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping

· Receives Guests in a manner, which is polite, friendly & efficient

· Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed

· Liaise with hall porters to make sure that the guests' luggage is moved from the lobby area to their room

· Ensures Front Office System is in accordance with Housekeeping Report

· Prints contingency report when requested

· Prints reports for use in Reception and for Hotel departments and ensures that they are circulated

· Adheres to the Company Credit Policy

· Completes End of Shift procedures in accordance with the company policy and procedures

· Maintain a smart, clean and tidy personal appearance at all times

· Prepares in advance for the arrival of groups

· Performs additional duties as & when requested

CORE COMPETENCIES

· Excellent command of English – both written & verbal

· Customer service

· Attention to Detail

· Good team player

· Act in good faith & in the best interest of the Company at all times

· Knowledge of Opera Cloud would be an advantage

· Ability to work shifts, week-ends & public holidays

Job Types: Full-time, Permanent

Experience:

• Hotel Reception: 2 years (Required)
• Opera: 1 year (Required)

Work Location: In person

A Hotel Receptionist, or Hotel Front Desk Clerk, is an individual who works in the reception area of a hotel or motel. Their job duties include scheduling guest reservations, assisting guests with checking in and out of the hotel and handling various administrative tasks, such as creating invoices and maintaining guest records.

Job Types: Full-time, Temp to perm

Contract length: 3 months

Pay: From R6 000,00 per month

Work Location: In person

VACANT POSITION – HOTEL RECEPTIONIST (Front Office Team)

Recreation Africa Leisure Industries (PTY) Ltd. Requires the services of a Hotel Receptionist.

Company Description:

Recreation Africa Leisure Industries is a leading hotel group in South Africa, with properties, including Misty Hills Country Hotel, Conference Centre & Spa and the Carnivore Restaurant in Muldersdrift, Gauteng. The group is committed to preserving the environment and promoting African art, culture, cuisine, and hospitality in all its properties, which feature authentic African materials and furnishings. Recreation Africa focusses on detail, personal service, and beautiful surroundings to provide an unforgettable experience for guests.

We are seeking a friendly, professional, and service-driven Hotel Receptionist to be the first point of contact for our guests. The successful candidate will provide a warm welcome, ensure smooth check-in and check-out processes, and assist with all guests needs to deliver a seamless hotel experience.

Key Responsibilities:

• Greet and welcome all guests with professionalism and warmth.
• Handle check-in, check-out, and payment procedures efficiently and accurately.
• Manage accommodation bookings, guest enquiries, and confirmations.
• Assist with restaurant and spa bookings where required.
• Ensure the front desk area is always presentable and organized.
• Handle guest complaints and feedback professionally, escalating where necessary.
• Maintain effective communication with housekeeping, reservations, and other departments to ensure excellent service delivery.

Requirements:

• Excellent command of spoken and written English.
• Strong communication and interpersonal skills with a guest-first attitude.
• Computer literacy with knowledge of booking systems (experience with hotel PMS an advantage).
• Professional grooming and presentation.
• Flexibility to work weekends, shifts, and public holidays as part of hotel operations.
• Previous hotel or customer service experience will be an advantage, but not essential.

We Offer:

• A professional and supportive work environment.
• Training and career development opportunities.
• The chance to be part of a dynamic hospitality team that thrives on creating exceptional guest experiences.
• Remuneration: Entry Level (Minimum Wage)

If you have the passion for people and service excellence, we would love to hear from you

Please send your CV to Linda O'Dwyer at by no later than 18 October 2025.

Only shortlisted applicants will be contacted. Should you have not received a response within 14 days, please consider your application as having been unsuccessful

Job Types: Full-time, Temp to perm

Work Location: In person

Application Deadline: 2025/10/18

The President Hotel is on a journey to be considered luxury.

Our purpose is simple yet powerful: to create and inspire memorable experiences.

Our vision: to become Cape Towns most loved hotel.

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President Hotel is renowned as the Mother Citys most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, The President offers an iconic working environment where excellence meets opportunity.

Were seeking a warm, professional, and detail-oriented Receptionist with Opera experience to join our Front Office team and deliver exceptional guest experiences. As the first and last impression of the hotel, you will play a key role in ensuring seamless arrivals, departures, and lobby interactions while upholding five-star service standards.

Guest Engagement & Service Excellence

Greet guests with a genuine smile, proactively engage in the lobby, escort VIPs, and personalize every interaction.

Arrivals & Departures

Handle check-ins and check-outs efficiently, ensure billing accuracy, and coordinate luggage assistance with care.

Daily Operations & Shift Procedures

Manage emails, reports, credit checks, loyalty enrolments, adjustments, and manual postings while maintaining a neat and organized reception desk.

Team Communication & Handover

Attend briefings, provide clear updates, liaise with Housekeeping and Porters, and ensure accurate handovers at every shift.

Breaks & End-of-Shift Protocol

Follow structured schedules, complete all final checks, and hand over pending matters to ensure smooth operations.

Guest-Focused Attitude Warm, engaging, and professional

Attention to Detail Accurate billing, reservations, and admin

Well-Spoken & Presentable Clear communication & polished appearance

Time Management Efficient multitasking in a dynamic environment

Tech Proficiency Prior working experience on Opera PMS essential, plus Microsoft Office

Must hold a valid South African ID

Previous hotel reception experience required (Opera PMS essential)

Ensure your CV is 100% updated

Recruitment aligns with the companys Employment Equity Plan.

Join The President Hotel and become part of a team where excellence meets passion. Help shape the guest journey by delivering unforgettable service in one of Cape Towns leading hotels.

We are currently recruiting for two Receptionist positions: Night Receptionist and Day Receptionist.

PURPOSE OF THE JOB

As a Receptionist, you will be the first point of contact for our company, providing exceptional customer service and administrative support to visitors and staff.

Receive and check in all guests and visitors to the hotel on arrival.

PRINCIPAL ACCOUNTABILITIES/ KEY RESPONSIBILITIES

1. Welcome guests by greeting and providing information about the hotel.

2. Check in and out guests promptly.

3. Sell hotel facilities at best available rates to manage yielding.

4. Check guests in using property management system as outlined by the hotel standard operating procedure. Issue keys to guests; either you provide guests with clear directions, or a Porter will show them to their room.

5. Capture and keep accurate records of all guests have checked in, or out, of the hotel whilst you are on shift. Use property management system as per check in standard operating procedure. Make sure that any necessary information goes to the housekeeping, restaurant, maintenance, and management departments.

6. Provide guests with information about local attractions and places of interest. You may provide additional services for the convenience of guests, such as ordering newspapers or taxis.

7. Ensure that guests receive their messages without delay, along with any parcels that might arrive for them.

8. Prepare a customer's account in time for check out, clear any outstanding bills posted to the guest account before guests leave the hotel. Cross check any outstanding bills with all outlets before final payment is made.

9. Ensure you follow the payment standard operating procedure when taking and payment from the guests.

10. Record room changes and handovers accurately in the handover diary.

11. Conduct Pit checks after every shift.

12. Invoice all cash transactions accurately and check guest bills for accuracy

Minimum Hiring Standards:

1. Diploma or Degree in Hotel Management

2. 2 years relevant experience

Competencies and Skills

1. Customer Service Excellence

2. Emotional Intelligence

3. Communication (Verbal & written)

4. Teamwork and Collaboration

5. Flexibility and Adaptability

Job Type: Full-time

Education:

• Diploma (Preferred)

Experience:

• Receptionist : 2 years (Required)

Location:

• Cape Town, Western Cape (City of Cape Town) (Required)

Work Location: In person