391 Hotel Reception jobs in South Africa

As the Guest Relations Officer/ Hotel Receptionist , you will be the face of the property, ensuring each guest enjoys a world-class experience. The role includes managing check-ins and check-outs, handling reservations, coordinating guest itineraries, and liaising with multiple departments to anticipate and meet guest needs.

Key Responsibilities

Welcome and orientate guests on arrival.

Manage check-ins, check-outs, and billing.

Handle guest requests, bookings, and itineraries.

Liaise with departments to ensure exceptional service delivery.

Update guest profiles and maintain accurate records.

Conduct daily guest communication and follow-ups.

Assist with administration and night audit duties as required.

Diploma or certificate in Hospitality Management.

2–3 years' experience in a guest relations or front-office role.

Proficiency with PMS and reservation systems.

Excellent written and verbal communication skills.

Professional presentation and service mindset.

Reliable transport and willingness to work flexible shifts.

Between 1 - 3 Years

Requirements:

Proven work experience in 4- or 5-star Hotel environment fulfilling the role of a Hotel Reservationist / Hotel Front Desk or similar position.

Qualifications: Senior Certificate, Hospitality qualification will be of advantage.

Applicant must be willing to work shifts (06:30 - 14:00 and 14:00 - 23:00) including weekends and public holidays as operationally required.

Own vehicle to travel to and from the workplace in Durbanville compulsory.

Firm understanding of work practices within the Hotel and Hospitality industry.

Sufficient in Microsoft Office and Hotel Reservation software programs (Semper will be of advantage).

Bilingual in English with excellent communication and interpersonal skills.

Applicant must be organised, friendly and well-presented.

Ability to work under pressure and in a diverse and fast-paced environment.

Email CV's to using reference HDFE

Job Types: Full-time, Part-time

Application Question(s):

• Where do you live? (Specify the area)
• Do you have your OWN vehicle? (Considering the shifts that are 06:30 - 14:00 and 14:00 - 23:00)

Guest Relations Consultants main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties include Guest handling as well as performing administration tasks. You are required to obtain reservation information and offer valuable information to Guest regarding accommodation, services, and activities. They will act as the Communications hub of the hotel, distributing information without delay to the relevant people and departments.

KEY FOCUS AREAS

• Perform the Reception functions related to all guest touch points, including guest interaction, hosting duties and administrative tasks.
• Obtain all required reservation information prior to arrival, following up on arrival details on the day.
• Meet and greet guests, perform the guest arrival experience including all amenities, welcome and check-in.
• Perform the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.
• Offer guests information regarding all services, accommodation, and facilities.
• Ensure ultimate guest relations in the Hotel, ensuring that the personal attention level is maintained.
• Be present for the hosting of meals when required.
• Conduct periodic room checks and checks of the guest areas, ensuring that housekeeping standards are maintained.
• Effectively communicate reservation information and guest preferences/dietary requirements to all departments prior to arrival and throughout the stay.
• Communicate effectively within the company and property as well as with third parties (such as staff at the park gates, tour operators and travel agents, transfer companies, etc.
• Follow approved company and property sustainability practices as outlined in the company's Sustainability Group Standards and related documents.
• Demonstrate flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Grade 12 and a qualification in Travel and Tourism will be an added advantage.
• A minimum of 1 year experience in a similar position
• Sound knowledge of MS Office suite and ResRequest.
• Knowledge and experience of overall hospitality operations.
• Confident team Player with positive attitude, enthusiasm, and emotional control (People skills-tolerance, patience, and care.)
• Presentable and well spoken.
• South African or Valid Work Permit

Are you warm, outgoing, creative, and ambitious? Can you think on your feet when a guest presents a challenge?

Our Guest Relations position is more than just a smooth check-in and check-out. It is about building a guest experience that is memorable and unique. You will take the initiative to deliver a wide range of services that guide guests throughout their stay. Processing operational needs, addressing guest requests, and sharing the highlights of the local area.

In the Guest Relations role, you will be on your feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 kg without assistance). Doing all these things well (and other reasonable job duties as requested) is critical to getting it right for our guests and our business.

This position is currently a part-time position and hours 4pm to 8pm and include weekdays and weekends.

Skills required:

· Problem-solving and critical-thinking skills

· Strong computer skills to complete job duties and responsibilities

· People pleaser

Responsibilities include

· Acts as concierge during guests' stay

· Non-negotiable:

· - have your own transportation – public transportation is not an option due to location

· - live within a 20km radius of Stellenbosch

· - at least one year of experience working in a hotel, guesthouse or customer-centric position

If you would like to be considered for this position, please send your CV and a cover letter describing why you are uniquely qualified.

Job Type: Part-time

Pay: R50,00 - R70,00 per hour

Work Location: In person

• Must have at least 2 years experience in a 5* Hotel environment.
• Must have at least 2 years experience in a Front Desk role.
• Computer literate with working knowledge of Microsoft Office Word, Excel and Outlook.
• Demonstrate excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication, and attention to detail.
• Ability to multitask with excellent time management.
• Ability to work under pressure with strong admin skills.
• Ability to take initiative
• Must be flexible and willing to work shifts.
• Best suited for candidates who reside in Stellenbosch or the surrounding areas
• Own reliable transportation is essential

• Matric
• Hospitality Certificate/Diploma
• At least 2-3 years experience in a similar role
• Very strong computer and great administration skills
• Passionate about the hospitality industry
• Excellent interpersonal- & communication skills, written and verbal in English (in person and telephonic)
• Strong customer service orientation with excellent people skills
• Ability to maintain a professional working relationship with all departments and across cultures and religions
• Comfortable in dealing with very distinguished clientele
• Must be well-presented
• Friendly, helpful and outgoing
• Natural warmth and friendliness
• Punctual & self-disciplined
• Extreme attention to detail
• Pro-Active and a team player
• Reliable transport to and back from work