7 Hotel Administration jobs in South Africa
Guest Services Officer
Posted 22 days ago
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Job Description
- Greet and welcome guests as they embark on the ship, ensuring a warm and friendly atmosphere
- Provide information and assistance to guests regarding onboard activities, services, and amenities
- Handle guest inquiries, complaints, and requests in a timely and professional manner
- Manage guest accounts and process payments for onboard purchases
- Coordinate with other departments to fulfill guest requests and resolve any issues
- Maintain a high level of cleanliness and organization at the guest services desk
- Keep track of guest feedback and make recommendations for improvement
- Assist with the check-in and check-out process for guests
- Conduct daily briefings to inform guests of upcoming events and activities
- Handle any emergency situations and follow proper procedures
- Uphold company policies and procedures at all times
- Act as a point of contact for VIP and special needs guests
Qualifications:
- High school diploma or equivalent required, college degree preferred
- Minimum of 2 years of experience in a customer service role, preferably in the hospitality or cruise industry
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to work in a fast-paced and ever-changing environment
- Proficient in Microsoft Office and reservation systems
- Fluent in English, additional languages are a plus
- Must be able to work flexible hours, including evenings, weekends, and holidays
#J-18808-LjbffrGuest Experience Expert (Guest Services Agent)
Posted 3 days ago
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Job Description
**Job Number** 25129249
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
**Function**
Reporting directly to the Guest Services Duty Manager, the successful incumbent is expected to provide and maintain the quality and standards of the Westin Cape Town within a pressurized environment and in accordance with Marriott International Hotels Policies and Procedures.
**Required Experience & Qualifications**
+ An appropriate recognised qualification would be advantageous
+ A minimum of two years' experience in a similar position within a Hotel environment
+ Computer literate & extensive knowledge of Opera and Microsoft Office Package
+ Professional and pleasant disposition
+ Strong leadership and interpersonal skills essential
+ Strong planning and organizing skills to meet deadlines with regards to operational requirements essential
+ Strong and effective communication, problem solving and decision making skills at all levels essential
+ Opera systems knowledge
+ Ability to work within a pressurized environment
+ Extensive knowledge about Cape Town tours and best restaurants
+ Quality and customer service driven
+ Ability to use Initiative and be proactive and self-motivated
+ Foreign language speaking candidate would be advantageous
**Key Responsibilities**
+ Complete all daily duties as set out in departmental duties and requirements.
+ Be flexible within Front of House operations to complete additional tasks as and where directed by the Front of House Management team.
+ Ensure that the standards of service excellence and guest satisfaction are maintained.
+ Lobby duty - interacting and rooming guests
+ Perform an efficient administrative support function as and when required
+ Ensure that every guest complaint is handled and solved to the satisfaction of the guest.
+ Ensure that the standards of service excellence and guest satisfaction are met and maintained.
+ Anticipate the needs of a guest and focus on attention to detail. Recognize every guest as an individual, treating them with warmth and taking every opportunity to make a positive impression.
+ Liaise with other departments and associates to ensure the smooth running of Guest Services to ensure strong collaboration between Operations Teams.
+ As a Guest Experience Expert whilst your primary function will serve as guest relations you will also be required to fulfil a dual function across the Front Office operation, i.e switchboard and receptionist duties as and when operation requires.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-Onsite_
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global?team, and **become** the best version of you.
Hotel Operations Manager
Posted 11 days ago
Job Viewed
Job Description
Hotel Operations Manager (POS25102)
LIMPOPO
R20 000.00 pm R30 000.00 pm (Live-in) (NO COUPLES) (Fixed Terem)
Purpose:
We are looking for an experienced Hotel Operations Manager
Responsibilities
Management of the operational area in such a manner that customer satisfaction is achieved.
Assist with queries and guests complaints management on duty.
Effective management of all staff.
Create and maintain relationship with guests.
Management of the entire establishment in the absence of the GM.
Requirements
Matric
Minimum of 3 years experience as a Duty Manager
Minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel.
Closing Date: 9 May 2025
Hotel Operations Manager
Posted 11 days ago
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Job Description
The Hotel Operations Manager is responsible for overseeing the daily operations of the hotel, ensuring smooth running of all departments and delivering exceptional guest experiences. Key duties include:
Job Duties:- Managing and coordinating all hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
- Developing and implementing operational policies and procedures to enhance efficiency and guest satisfaction.
- Overseeing staff scheduling, training, and performance evaluations.
- Managing budgets, financial plans, and controlling costs.
- Ensuring compliance with health, safety, and licencing regulations.
- Handling guest feedback and resolving any issues in a professional manner.
- Proven experience in hotel management or a similar role.
- Excellent leadership and communication skills.
- Strong organisational and problem-solving abilities.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Degree or diploma in Hospitality Management or related field.
- Minimum of 5 years' experience in hotel operations.
- Sound knowledge of hotel management software and MS Office.
- Understanding of revenue management, sales, and marketing principles.
- Certification in Hotel Administration or related field.
- Additional language skills, particularly in local dialects.
- Experience working in a remote or luxury hotel setting.
- This role requires the individual to live on-site in provided accommodation.
- Frequent interaction with guests, staff, and suppliers.
- May involve working irregular hours, including weekends and public holidays.
Hotel Operations Manager
Posted 11 days ago
Job Viewed
Job Description
The Hotel Operations Manager is responsible for overseeing the daily operations of the hotel, ensuring smooth running of all departments and delivering exceptional guest experiences. Key duties include:
Job Duties:- Managing and coordinating all hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
- Developing and implementing operational policies and procedures to enhance efficiency and guest satisfaction.
- Overseeing staff scheduling, training, and performance evaluations.
- Managing budgets, financial plans, and controlling costs.
- Ensuring compliance with health, safety, and licencing regulations.
- Handling guest feedback and resolving any issues in a professional manner.
- Proven experience in hotel management or a similar role.
- Excellent leadership and communication skills.
- Strong organisational and problem-solving abilities.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Degree or diploma in Hospitality Management or related field.
- Minimum of 5 years' experience in hotel operations.
- Sound knowledge of hotel management software and MS Office.
- Understanding of revenue management, sales, and marketing principles.
- Certification in Hotel Administration or related field.
- Additional language skills, particularly in local dialects.
- Experience working in a remote or luxury hotel setting.
- This role requires the individual to live on-site in provided accommodation.
- Frequent interaction with guests, staff, and suppliers.
- May involve working irregular hours, including weekends and public holidays.
Hotel Operations Manager
Posted 15 days ago
Job Viewed
Job Description
br>in an operations Management position is a 4/5 Star Hotel. Will be responsible for the management of the operational area in such a manner that customer
satisfaction is achieved. Assist with queries and guests’ complaints – management on duty. Effective management of all staff. Create and maintain
relationship with guests. Responsible for the management of the entire establishment in the absence of the GM.
Hotel Management Couple
Posted today
Job Viewed
Job Description
- Matric or equivalent + Post graduate qualification advantageous
- A Minimum of 5 years’ hospitality management experience (preferably in a resort environment)
- Strong financial acumen (budgeting, reporting and stock control)
- Ability to work independently and lead a team with professionalism and empathy
- Comfortable living in a remote location and adaptable to a dynamic environment
- Experience with hospitality related computer systems, in particular APEX and NIGHTSBRIDGE and OTA’s
Key Responsibilities:
- Overall management and leadership of the hotel, campsite, and all facilities
- Ensuring consistent guest satisfaction and handling guest feedback with professionalism
- Staff management across all departments (Kitchen, Front Office, Maintenance, Housekeeping and Security)
- Budgeting, financial controls, cost-saving initiatives and stock management
- Operational oversight of F&B, housekeeping and front of house
- Property and grounds maintenance, coordinating in-house maintenance and contractors when on the property
- Upholding health and safety standards and ensuring compliance with all regulatory requirements
- Regular reporting to Shareholders and Head Office on operations, finances and performance
CVs may be sent to
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