36 Hotel Managers jobs in Cape Town
Guest Services Agent
Cape Town, Western Cape
Belmond
Posted 6 days ago
Job Viewed
Job Description
As a Guest Services Agent at Mount Nelson, A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include:
- Serve as the primary point of contact to ensure personalised, prompt and flawless service to all guests throughout their stay
- Provide accurate information to guests in a courteous manner; fill all reasonable guests requests and requirements; and anticipates guests needs to exceed expectations
- Ensure that assistance is being provided at all times to guests by making reservations, booking tours, checking guests in online for their flights etc.
- Handle all guests’ requests, queries, comments and complaints in a courteous and prompt manner, taking the necessary action and ensuring follow-through where required.
- Provide information about hotel amenities and promote hotel services.
- Anticipate guest needs and build rapport with guests.
- Handle incoming and outgoing mail packages and faxes.
- Stay self-informed on what activities are available in the city and surrounds; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
- Keep management well informed of any guest’s concerns or complaints, and the action taken.
- Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours etc).
- Work closely with the Porters to ensure the smooth handling of guests and customer vehicles.
What You Bring:
- Diploma / Degree from a reputable hotel school.
- 1 to 2 years’ experience in Guest Services or similar role within a luxury hotel environment.
- Experience with hotel reservations software – advantageous.
- Strong verbal and written communication skills.
- Good organisational skills.
- Proficient in MS Office
- Excellent customer service skills.
- Time Management skills.
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Agent
Cape Town, Western Cape
Belmond Management Limited
Posted 11 days ago
Job Viewed
Job Description
As a Guest Services Agent at Mount Nelson, A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include:
- Serve as the primary point of contact to ensure personalised, prompt and flawless service to all guests throughout their stay
- Provide accurate information to guests in a courteous manner; fill all reasonable guests requests and requirements; and anticipates guests needs to exceed expectations
- Ensure that assistance is being provided at all times to guests by making reservations, booking tours, checking guests in online for their flights etc.
- Handle all guests’ requests, queries, comments and complaints in a courteous and prompt manner, taking the necessary action and ensuring follow-through where required.
- Provide information about hotel amenities and promote hotel services.
- Anticipate guest needs and build rapport with guests.
- Handle incoming and outgoing mail packages and faxes.
- Stay self-informed on what activities are available in the city and surrounds; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
- Keep management well informed of any guest’s concerns or complaints, and the action taken.
- Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours etc).
- Work closely with the Porters to ensure the smooth handling of guests and customer vehicles.
Requirements
What You Bring:
- Diploma / Degree from a reputable hotel school.
- 1 to 2 years’ experience in Guest Services or similar role within a luxury hotel environment.
- Experience with hotel reservations software – advantageous.
- Strong verbal and written communication skills.
- Good organisational skills.
- Proficient in MS Office
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Guest services agent
Cape Town, Western Cape
Belmond Management Limited
Posted today
Job Viewed
Job Description
As a Guest Services Agent at Mount Nelson, A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibilities Include: Serve as the primary point of contact to ensure personalised, prompt and flawless service to all guests throughout their stay Provide accurate information to guests in a courteous manner; fill all reasonable guests requests and requirements; and anticipates guests needs to exceed expectations Ensure that assistance is being provided at all times to guests by making reservations, booking tours, checking guests in online for their flights etc. Handle all guests’ requests, queries, comments and complaints in a courteous and prompt manner, taking the necessary action and ensuring follow-through where required. Provide information about hotel amenities and promote hotel services. Anticipate guest needs and build rapport with guests. Handle incoming and outgoing mail packages and faxes. Stay self-informed on what activities are available in the city and surrounds; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests. Keep management well informed of any guest’s concerns or complaints, and the action taken. Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours etc). Work closely with the Porters to ensure the smooth handling of guests and customer vehicles. Requirements What You Bring: Diploma / Degree from a reputable hotel school. 1 to 2 years’ experience in Guest Services or similar role within a luxury hotel environment. Experience with hotel reservations software – advantageous. Strong verbal and written communication skills. Good organisational skills. Proficient in MS Office What We Offer: At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Competitive basic salary and benefits Loyalty and recognition rewards programs Employee Assistance & Wellness programs We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Guest Experience Expert (Guest Services Agent)
Cape Town, Western Cape
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
**Function**
Reporting directly to the Guest Services Duty Manager, the successful incumbent is expected to provide and maintain the quality and standards of the Westin Cape Town within a pressurized environment and in accordance with Marriott International Hotels Policies and Procedures.
**Required Experience & Qualifications**
+ An appropriate recognised qualification would be advantageous
+ A minimum of two years' experience in a similar position within a Hotel environment
+ Computer literate & extensive knowledge of Opera and Microsoft Office Package
+ Professional and pleasant disposition
+ Strong leadership and interpersonal skills essential
+ Strong planning and organizing skills to meet deadlines with regards to operational requirements essential
+ Strong and effective communication, problem solving and decision making skills at all levels essential
+ Opera systems knowledge
+ Ability to work within a pressurized environment
+ Extensive knowledge about Cape Town tours and best restaurants
+ Quality and customer service driven
+ Ability to use Initiative and be proactive and self-motivated
+ Foreign language speaking candidate would be advantageous
**Key Responsibilities**
+ Complete all daily duties as set out in departmental duties and requirements.
+ Be flexible within Front of House operations to complete additional tasks as and where directed by the Front of House Management team.
+ Ensure that the standards of service excellence and guest satisfaction are maintained.
+ Lobby duty - interacting and rooming guests
+ Perform an efficient administrative support function as and when required
+ Ensure that every guest complaint is handled and solved to the satisfaction of the guest.
+ Ensure that the standards of service excellence and guest satisfaction are met and maintained.
+ Anticipate the needs of a guest and focus on attention to detail. Recognize every guest as an individual, treating them with warmth and taking every opportunity to make a positive impression.
+ Liaise with other departments and associates to ensure the smooth running of Guest Services to ensure strong collaboration between Operations Teams.
+ As a Guest Experience Expert whilst your primary function will serve as guest relations you will also be required to fulfil a dual function across the Front Office operation, i.e switchboard and receptionist duties as and when operation requires.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated._ _ _ _Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-Onsite_
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
**Function**
Reporting directly to the Guest Services Duty Manager, the successful incumbent is expected to provide and maintain the quality and standards of the Westin Cape Town within a pressurized environment and in accordance with Marriott International Hotels Policies and Procedures.
**Required Experience & Qualifications**
+ An appropriate recognised qualification would be advantageous
+ A minimum of two years' experience in a similar position within a Hotel environment
+ Computer literate & extensive knowledge of Opera and Microsoft Office Package
+ Professional and pleasant disposition
+ Strong leadership and interpersonal skills essential
+ Strong planning and organizing skills to meet deadlines with regards to operational requirements essential
+ Strong and effective communication, problem solving and decision making skills at all levels essential
+ Opera systems knowledge
+ Ability to work within a pressurized environment
+ Extensive knowledge about Cape Town tours and best restaurants
+ Quality and customer service driven
+ Ability to use Initiative and be proactive and self-motivated
+ Foreign language speaking candidate would be advantageous
**Key Responsibilities**
+ Complete all daily duties as set out in departmental duties and requirements.
+ Be flexible within Front of House operations to complete additional tasks as and where directed by the Front of House Management team.
+ Ensure that the standards of service excellence and guest satisfaction are maintained.
+ Lobby duty - interacting and rooming guests
+ Perform an efficient administrative support function as and when required
+ Ensure that every guest complaint is handled and solved to the satisfaction of the guest.
+ Ensure that the standards of service excellence and guest satisfaction are met and maintained.
+ Anticipate the needs of a guest and focus on attention to detail. Recognize every guest as an individual, treating them with warmth and taking every opportunity to make a positive impression.
+ Liaise with other departments and associates to ensure the smooth running of Guest Services to ensure strong collaboration between Operations Teams.
+ As a Guest Experience Expert whilst your primary function will serve as guest relations you will also be required to fulfil a dual function across the Front Office operation, i.e switchboard and receptionist duties as and when operation requires.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated._ _ _ _Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-Onsite_
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Operations Manager
Cape Town, Western Cape
Boikago Group
Posted today
Job Viewed
Job Description
A well known company in the international hospitality sector is seeking for Operations Duty Manager based in Cape Town.
Main Purpose of the Job:
The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.
Duties and responsibilities include:
Operations Management
- Implement the Customer Value Proposition and the customer experience at important touchpoints and facilities in the customers journey from arrival at the front entrance, transport, switchboard, retail interaction; and food and beverage (where relevant) offerings throughout the operation
- Monitor the operation to ensure that it is secure and meets all regulatory requirements
- Conduct shift briefings and handovers and communicate objectives and promotions to the diverse teams and key stakeholders to ensure optimal execution and synergy throughout the experience
- Collaborate with marketing to develop and execute promotions and initiatives to enhance the customer experience
- Compile plans and manage the execution of any new projects and offerings across the operation
- Facilitate and be available to ensure the overall smooth running of events, shows, entertainment, promotions, etc. including traffic control, set-ups, troubleshooting in various areas.
- Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers
- Oversees staff appearance and front of house appearance/ functioning of equipment and systems
- Maintain Operational standards across the property (e.g., housekeeping, maintenance, etc)
- Follows up on any maintenance / technical equipment fault logging with the technical departments until resolution
- Ensure the collateral in public areas is professionally presented
- Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally
- Complete shift report
Operational Product Offering
- Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh
- Recognize and provide insights on trends, barriers, risks and opportunities that may impact the business within the retail environment and service level agreements with service providers
- Monitor products, service offerings and displays across the operation to ensure standards aligned with the "Sun" brand
- Monitor customer service feedback with regards quality and service across the operation
- Measure success and return on investment of products and services and identify issues and challenges when not achieved
Compliance Management
- Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved
- Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
- Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance
- Monitor compliance of tenants and outlets with regards to Fire, Health, Safety and Security regulations in line with SHE standards
- Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand
- Maintains records on licencing entitlements and compliance management
- Monitor audit results for service providers and retail tenants
- Monitor the storage of stock and operating equipment and processes
- Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective
Customer Experience Management
- Ensures that guests are treated with courtesy and respect at all times
- Interact with guests and provide professional service standards and solutions
- Handle any escalated complaints, disputes and suggestions as required
- Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice
- Be present on the floor during service / promotions or functions
- Conduct staff training on product knowledge (including promotion information, functions, facilities, etc)
- Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
- Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback
- Provide input into present and future products by determining and evaluating current and future consumer retail trends and promotions for the facility.
Tenant & Service Provider Management
- Provide input to the selection of various suppliers and retail tenants across multiple areas (including F&B, retail shops) including around product, quality and pricing
- Make recommendations with regards suppliers; vendors; products and or services based on research findings and budget restrictions.
- Participate in the procurement and tender process in the appointment of new and renewed vendor contracts and lease agreements
- Monitor and manage the performance of tenants in line with contractual deliverables
- Communicate on a regular basis and maintain the relationships with tenants and service providers
- Provide support and advice to tenants and service providers on challenges to assist in building an effective partnership for the benefit of Sun properties
- Assist with resolving obstacles that may need to be addressed to achieve results
- Manage the relationships and provide support to tenants throughout the contractual agreement period to ensure that planned benefits are achieved and sustained.
Stakeholder Relationship Management
- Provides relevant guidance and support to operational teams and stakeholders
- Maintain relationships with service providers and retail tenants currently in partnership with Sun
- Informs department / staff of information required to perform the duties and relevant operation effectively
- Communicates departments objectives, standards and operating procedures to internal and external service providers as per SLA
- Communicates any special guest requirements or events to other relevant operating departments
- Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, and the retail and recreational operation
Education, experience and competencies required:
- Matric
- 3-Year Hotel School Diploma or equivalent
- Minimum of 5 years experience with 3 years management experience in the hospitality / retail industry
- Previous experience in duty management is an advantage
- Must be able to work shifts in line with operational requirements (including weekends and public holidays)
Core behavioural competencies
- Analytical skills
- Attention to detail
- Working with information (agreements, laws, regulations, statistics)
- Reviewing / evaluating information and data
- Decision-making
- Planning
- Influencing & Advising skills
- Emotional resilience
- Customer centric
- Networking and relationship building
- Innovation & continuous Improvement
Technical competencies
- Corporate & industry knowledge
- Quality Assurance
- Retail brands and offerings
- F&B Product knowledge & standards
- Labour & risk legislation
- English written and verbal communication skills
- Proficiency in MS Office Suite; Opera; Micros & Revenue Management System
- Business Acumen
- Financial Acumen
- Report writing
- Contract management
- Knowledge and application of legislation relating to Safety, Health and the environment
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
To Apply:
This advertiser has chosen not to accept applicants from your region.
4
Hotel Manager
Cape Town, Western Cape
ABC Worldwide
Posted 2 days ago
Job Viewed
Job Description
DivisionCape Cadogan
Business UnitManagement
Minimum experienceNot Applicable
Company primary industryHospitality
Job functional areaManagement
Job Description
This is more than a job title. It’s a calling for someone who brings not only proven leadership but also depth, grace, and a genuine love for hospitality. We’re looking for a General Manager with character, intuition, and charisma — someone who has already mastered the art of big-brand luxury but now longs for something warmer, and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isn’t about ticking boxes, but creating moments that matter.
This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that : a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. You’ll be the visible anchor of the property — hosting guests with natural warmth, working shoulder-to-shoulder with your team, and guiding the business with both wisdom and a lightness of touch.
If you're someone who finds joy in greeting returning guests by name, who knows how to create magic in the everyday, and if you’re looking for a lifestyle fit for the next chapter in your career and life, we’d love to meet you.
Key Responsibilities Strategic & Operational Leadership- Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group's vision and goals.
- Align operational goals with brand positioning, guest experience targets, and financial objectives.
- Lead cross-functional coordination between hotel and restaurant operations.
- Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market.
- Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies.
- Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints.
- Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity.
- Maintain brand-aligned design, ambiance, and experiential offerings.
- Benchmark against industry trends and competitor offerings to maintain innovative service standards.
- Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey.
- Develop, manage, and report on property-level budgets and forecasts.
- Control costs, optimise profitability, and manage P&L for both entities.
- Support procurement negotiations to achieve favourable property and group-level agreements.
- Approve purchasing and capital expenditure in line with company policy.
- Recruit, onboard, and manage key personnel across the hotel and restaurant.
- Conduct monthly departmental meetings and one-on-one sessions with all direct reports.
- Champion a culture of accountability, innovation, and service excellence.
- Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning.
- Step in temporarily during vacancies in key roles to ensure operational continuity.
- Facilitate staff development and identify high-potential talent for future leadership roles
- Support cross-property training and coordinate with external trainers as needed.
- Collaborate with the central sales and marketing team to drive direct bookings and foot traffic.
- Support event sales, brand partnerships, and guest engagement initiatives.
- Monitor pricing, packages, and promotions to maintain competitiveness.
- Manage and host key site inspections to ensure they are professionally hosted and aligned with the brand positioning.
- Ensure compliance with labour legislation, health and safety, and food safety regulations.
- Oversee maintenance and hygiene standards across hotel and restaurant facilities.
- Implement SOPs and quality control audits across departments.
- Strategically evaluate and implement sustainable, energy-efficient practices that strengthen the long-term viability of the business, with specific consideration to business risks within the city such as water shortages and load shedding.
- Establish and support community partnerships that reflect the business in a strong, positive light to relevant stakeholders.
- Manage the hotel and restaurant's role as a stakeholder in the broader Kloof Street and Gardens community.
- Actively engage in neighbourhood groups, forums, body corporates and community initiatives to foster goodwill and local collaboration.
- Establish and maintain strong relationships with neighbouring businesses to promote and strengthen the Kloof Street district brand.
- Drive initiatives that contribute to the improvement and aesthetic upkeep of the surrounding district, ensuring it aligns with guest expectations and brand image.
- Diploma or Degree in Hospitality Management or Business Administration
- Minimum 10 - 15 years of hospitality experience, with 5+ in senior leadership
- Proven track record in luxury boutique hotels and / or fine dining environments
- Deep understanding of Cape Town’s tourism and culinary market
- Familiarity with PMS, POS, and revenue management systems
- Valid driver’s license and ability to work flexible hours, including weekends
- Strategic thinking with hands-on operational ability
- Strong financial literacy and commercial acumen
- Guest-centric mindset with luxury service orientation
- Leadership, motivation, and people development skills
- Calm and solution-driven under pressure
- Excellent verbal and written communication
- High emotional intelligence and stakeholder engagement capability
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills – tolerance, patience, and care, ability to receive constructive feedback openly
This advertiser has chosen not to accept applicants from your region.
5
Hotel Manager
Cape Town, Western Cape
RareCruit
Posted today
Job Viewed
Job Description
Operations
Human Resources
You will be expected to always be available telephonically and always have access to read and respond to your emails.
QUALIFICATION:
Matric certificate
Hospitality related qualification
EXPERIENCE:
OPERATION experience essential!
2 to 4 years relevant experience
Previous experience in a similar role in a 4/5-star environment
Familiar with all duties of the Front Office / Reservations department
Strong financial acumen
Strong Food and Beverage experience
Strong MS Office skills
If you have a flair for hospitality, a sharp business acumen, and a heart for people wed love to meet you.
Please send your CV to Nichael Clack:
- Develop and build guest relationships, promptly respond to guest needs
- Maintain efficient Check in procedures
- To ensure effective liaison between Reservations and Front office Staff, as well as other departments
- Ensure that accounts are balanced daily
- Ensure effective and accurate check out facilities
- Ensure company policy is maintained withing the housekeeping department.
- Maintain exclusivity procedures of the hotel
- Carry out systematic checks of all Front of House and guests
- Reporting faults to maintenance and follow up
- Repairs to be actioned without delay 100% facilities
- Ensure maximum security in all areas under your control
- Conduct monthly asset counts
- Understand your kitchen and restaurant Man Plans
- Manage daily cash-ups to avoid risk
- Ensure your service is of a high quality
- No variations from the agreed standards of food presentation from the Food Consultant
- Ensure cleanliness of restaurants/bars/public areas
- Monitor daily variance reports and action shortages
- Monitor void reports and manage
- Understand the ownership roles and levels of responsibility in your team
- The custodians list should be regularly updated and evaluated
- Update your Aesthetics and Facilities files monthly
- Ensure Asset list is updated and signed off monthly and updated in your Facilities file
- Regularly check procedures for luggage storage and key control
- Procedures, Standard office procedures and luggage procedures.
- Maintain Uniform standards in all departments
- Implementation of Company Standard Operating procedures, and ensure it is maintained.
- To carry out, or ensure that regular on the job training is conducted to maintain standards
- Monthly and weekly rosters and follow up on-time attendance
- Progressive discipline where applicable
- Considers impact on business
- Demonstrates a sincerely positive attitude toward getting things done
- Understands and addresses group objectives
- Develops solutions that improve organisational performance
- Initiatives to increase revenue
- Debtors control no open accounts
- Travel Platform Management manage commission structure
- Sign all front desk and housekeeping purchase orders
- Achieve targeted Food and Beverage Costs
- Sign off income statement monthly
Human Resources
- Manage your staff through their HR files know where they live, who is the street committees, hobbies, and passions.
- Maintain staff files
- Work in conjunction with HR to ensure the most effective appointments.
- Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective.
- Participate in the progressive discipline in conjunction with HR office
- Guest and review driven
- Understand and capitalise on the key guest demographic
- Deadline Driven
- Innovative
- Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter and not a trend follower
You will be expected to always be available telephonically and always have access to read and respond to your emails.
QUALIFICATION:
Matric certificate
Hospitality related qualification
EXPERIENCE:
OPERATION experience essential!
2 to 4 years relevant experience
Previous experience in a similar role in a 4/5-star environment
Familiar with all duties of the Front Office / Reservations department
Strong financial acumen
Strong Food and Beverage experience
Strong MS Office skills
If you have a flair for hospitality, a sharp business acumen, and a heart for people wed love to meet you.
Please send your CV to Nichael Clack:
This advertiser has chosen not to accept applicants from your region.
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6
Hotel manager
Cape Town, Western Cape
ABC Worldwide
Posted today
Job Viewed
Job Description
Division Cape Cadogan Business Unit Management Minimum experience Not Applicable Company primary industry Hospitality Job functional area Management Job Description This is more than a job title. It’s a calling for someone who brings not only proven leadership but also depth, grace, and a genuine love for hospitality. We’re looking for a General Manager with character, intuition, and charisma — someone who has already mastered the art of big-brand luxury but now longs for something warmer, and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isn’t about ticking boxes, but creating moments that matter. This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that : a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. You’ll be the visible anchor of the property — hosting guests with natural warmth, working shoulder-to-shoulder with your team, and guiding the business with both wisdom and a lightness of touch. If you're someone who finds joy in greeting returning guests by name, who knows how to create magic in the everyday, and if you’re looking for a lifestyle fit for the next chapter in your career and life, we’d love to meet you. Key Responsibilities Strategic & Operational Leadership Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group's vision and goals. Align operational goals with brand positioning, guest experience targets, and financial objectives. Lead cross-functional coordination between hotel and restaurant operations. Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market. Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies. Guest Experience, Innovation & Brand Standards Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints. Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity. Maintain brand-aligned design, ambiance, and experiential offerings. Benchmark against industry trends and competitor offerings to maintain innovative service standards. Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey. Financial Management & Procurement Develop, manage, and report on property-level budgets and forecasts. Control costs, optimise profitability, and manage P&L for both entities. Support procurement negotiations to achieve favourable property and group-level agreements. Approve purchasing and capital expenditure in line with company policy. Team Leadership, Succession & Culture Recruit, onboard, and manage key personnel across the hotel and restaurant. Conduct monthly departmental meetings and one-on-one sessions with all direct reports. Champion a culture of accountability, innovation, and service excellence. Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning. Step in temporarily during vacancies in key roles to ensure operational continuity. Facilitate staff development and identify high-potential talent for future leadership roles Support cross-property training and coordinate with external trainers as needed. Sales, Marketing & Revenue Generation Collaborate with the central sales and marketing team to drive direct bookings and foot traffic. Support event sales, brand partnerships, and guest engagement initiatives. Monitor pricing, packages, and promotions to maintain competitiveness. Manage and host key site inspections to ensure they are professionally hosted and aligned with the brand positioning. Compliance, Community & Standards Ensure compliance with labour legislation, health and safety, and food safety regulations. Oversee maintenance and hygiene standards across hotel and restaurant facilities. Implement SOPs and quality control audits across departments. Strategically evaluate and implement sustainable, energy-efficient practices that strengthen the long-term viability of the business, with specific consideration to business risks within the city such as water shortages and load shedding. Neighbourhood Engagement Establish and support community partnerships that reflect the business in a strong, positive light to relevant stakeholders. Manage the hotel and restaurant's role as a stakeholder in the broader Kloof Street and Gardens community. Actively engage in neighbourhood groups, forums, body corporates and community initiatives to foster goodwill and local collaboration. Establish and maintain strong relationships with neighbouring businesses to promote and strengthen the Kloof Street district brand. Drive initiatives that contribute to the improvement and aesthetic upkeep of the surrounding district, ensuring it aligns with guest expectations and brand image. REQUIRED SKILLS AND EXPERIENCE Diploma or Degree in Hospitality Management or Business Administration Minimum 10 - 15 years of hospitality experience, with 5+ in senior leadership Proven track record in luxury boutique hotels and / or fine dining environments Deep understanding of Cape Town’s tourism and culinary market Familiarity with PMS, POS, and revenue management systems Valid driver’s license and ability to work flexible hours, including weekends Strategic thinking with hands-on operational ability Strong financial literacy and commercial acumen Guest-centric mindset with luxury service orientation Leadership, motivation, and people development skills Calm and solution-driven under pressure Excellent verbal and written communication High emotional intelligence and stakeholder engagement capability MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION Excellent attention to detail. Guest focus philosophy, living the MORE brand and driving the MORE experience. Excellent communication skills (written and verbal), practicing honest communication. Team player with positive attitude, enthusiasm, and emotional control. Excellent time management and self-discipline, interpersonal & solution seeking skills. Proactive, use initiative and creative flair when required. Committed and loyal, adaptable, and flexible. Must work accurately under pressure. People skills – tolerance, patience, and care, ability to receive constructive feedback openly #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Hotel manager
Cape Town, Western Cape
ABC Worldwide
Posted today
Job Viewed
Job Description
Division Cape Cadogan Business Unit Management Minimum experience Not Applicable Company primary industry Hospitality Job functional area Management Job Description This is more than a job title. It’s a calling for someone who brings not only proven leadership but also depth, grace, and a genuine love for hospitality. We’re looking for a General Manager with character, intuition, and charisma — someone who has already mastered the art of big-brand luxury but now longs for something warmer, and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isn’t about ticking boxes, but creating moments that matter. This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that : a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. You’ll be the visible anchor of the property — hosting guests with natural warmth, working shoulder-to-shoulder with your team, and guiding the business with both wisdom and a lightness of touch. If you're someone who finds joy in greeting returning guests by name, who knows how to create magic in the everyday, and if you’re looking for a lifestyle fit for the next chapter in your career and life, we’d love to meet you. Key Responsibilities Strategic & Operational Leadership Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group's vision and goals. Align operational goals with brand positioning, guest experience targets, and financial objectives. Lead cross-functional coordination between hotel and restaurant operations. Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market. Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies. Guest Experience, Innovation & Brand Standards Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints. Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity. Maintain brand-aligned design, ambiance, and experiential offerings. Benchmark against industry trends and competitor offerings to maintain innovative service standards. Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey. Financial Management & Procurement Develop, manage, and report on property-level budgets and forecasts. Control costs, optimise profitability, and manage P&L for both entities. Support procurement negotiations to achieve favourable property and group-level agreements. Approve purchasing and capital expenditure in line with company policy. Team Leadership, Succession & Culture Recruit, onboard, and manage key personnel across the hotel and restaurant. Conduct monthly departmental meetings and one-on-one sessions with all direct reports. Champion a culture of accountability, innovation, and service excellence. Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning. Step in temporarily during vacancies in key roles to ensure operational continuity. Facilitate staff development and identify high-potential talent for future leadership roles Support cross-property training and coordinate with external trainers as needed. Sales, Marketing & Revenue Generation Collaborate with the central sales and marketing team to drive direct bookings and foot traffic. Support event sales, brand partnerships, and guest engagement initiatives. Monitor pricing, packages, and promotions to maintain competitiveness. Manage and host key site inspections to ensure they are professionally hosted and aligned with the brand positioning. Compliance, Community & Standards Ensure compliance with labour legislation, health and safety, and food safety regulations. Oversee maintenance and hygiene standards across hotel and restaurant facilities. Implement SOPs and quality control audits across departments. Strategically evaluate and implement sustainable, energy-efficient practices that strengthen the long-term viability of the business, with specific consideration to business risks within the city such as water shortages and load shedding. Neighbourhood Engagement Establish and support community partnerships that reflect the business in a strong, positive light to relevant stakeholders. Manage the hotel and restaurant's role as a stakeholder in the broader Kloof Street and Gardens community. Actively engage in neighbourhood groups, forums, body corporates and community initiatives to foster goodwill and local collaboration. Establish and maintain strong relationships with neighbouring businesses to promote and strengthen the Kloof Street district brand. Drive initiatives that contribute to the improvement and aesthetic upkeep of the surrounding district, ensuring it aligns with guest expectations and brand image. REQUIRED SKILLS AND EXPERIENCE Diploma or Degree in Hospitality Management or Business Administration Minimum 10 - 15 years of hospitality experience, with 5+ in senior leadership Proven track record in luxury boutique hotels and / or fine dining environments Deep understanding of Cape Town’s tourism and culinary market Familiarity with PMS, POS, and revenue management systems Valid driver’s license and ability to work flexible hours, including weekends Strategic thinking with hands-on operational ability Strong financial literacy and commercial acumen Guest-centric mindset with luxury service orientation Leadership, motivation, and people development skills Calm and solution-driven under pressure Excellent verbal and written communication High emotional intelligence and stakeholder engagement capability MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION Excellent attention to detail. Guest focus philosophy, living the MORE brand and driving the MORE experience. Excellent communication skills (written and verbal), practicing honest communication. Team player with positive attitude, enthusiasm, and emotional control. Excellent time management and self-discipline, interpersonal & solution seeking skills. Proactive, use initiative and creative flair when required. Committed and loyal, adaptable, and flexible. Must work accurately under pressure. People skills – tolerance, patience, and care, ability to receive constructive feedback openly #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Assistant Hotel Manager
Cape Town, Western Cape
The Legends Agency
Posted 26 days ago
Job Viewed
Job Description
Join a Luxury Boutique Retreat Where Nature Meets Five-Star Hospitality
Hospitality | Camps Bay, Cape Town
Salary: R19000 - R26000
About Our Client
Our client is a leading name in the local tourism and hospitality industry, known for its meticulous attention to detail and commitment to delivering premium guest experiences. With a culture that prioritizes employee development, internal growth, and performance incentives, this company is a destination for hospitality professionals seeking long-term career opportunities.
The Role: Assistant Hotel Manager/Host
This role supports the seamless day-to-day operation of a boutique property in Camps Bay. As Assistant Hotel Manager/Host, you will be the welcoming face of the property, engaging with guests from arrival to departure. You will ensure service excellence, coordinate with internal teams, and oversee the execution of high-end events and stays.
Key Responsibilities
Welcome guests and ensure their accommodation meets company quality standards
Assist with check-in and check-out procedures
Deliver warm, attentive service throughout the guest's stay
Coordinate guest requests across departments to ensure a smooth experience
Support the setup and delivery of high-touch events
Uphold operational excellence and attention to detail
About You
2+ years of experience in a similar position within a luxury hotel environment
Strong verbal and written English communication skills
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Experience using Opera PMS is essential
A hospitality qualification or certificate is advantageous
Financial qualification beneficial
Valid drivers license
Personable, organised, detail-oriented, and guest-focused
This advertiser has chosen not to accept applicants from your region.
9