Guest Services Officer

Cape Town, Western Cape Crew Life at Sea

Posted 13 days ago

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Job Description

- Greet and welcome guests as they embark on the ship, ensuring a warm and friendly atmosphere

- Provide information and assistance to guests regarding onboard activities, services, and amenities

- Handle guest inquiries, complaints, and requests in a timely and professional manner

- Manage guest accounts and process payments for onboard purchases

- Coordinate with other departments to fulfill guest requests and resolve any issues

- Maintain a high level of cleanliness and organization at the guest services desk

- Keep track of guest feedback and make recommendations for improvement

- Assist with the check-in and check-out process for guests

- Conduct daily briefings to inform guests of upcoming events and activities

- Handle any emergency situations and follow proper procedures

- Uphold company policies and procedures at all times

- Act as a point of contact for VIP and special needs guests

Qualifications:

- High school diploma or equivalent required, college degree preferred

- Minimum of 2 years of experience in a customer service role, preferably in the hospitality or cruise industry

- Excellent communication and interpersonal skills

- Strong problem-solving and conflict resolution abilities

- Ability to work in a fast-paced and ever-changing environment

- Proficient in Microsoft Office and reservation systems

- Fluent in English, additional languages are a plus

- Must be able to work flexible hours, including evenings, weekends, and holidays

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Assistant Hotel Manager

Cape Town, Western Cape The Legends Agency

Posted 19 days ago

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Job Description

Join a Luxury Boutique Retreat Where Nature Meets Five-Star Hospitality
Hospitality | Camps Bay, Cape Town
Salary: R19000 - R26000

About Our Client
Our client is a leading name in the local tourism and hospitality industry, known for its meticulous attention to detail and commitment to delivering premium guest experiences. With a culture that prioritizes employee development, internal growth, and performance incentives, this company is a destination for hospitality professionals seeking long-term career opportunities.

The Role: Assistant Hotel Manager/Host
This role supports the seamless day-to-day operation of a boutique property in Camps Bay. As Assistant Hotel Manager/Host, you will be the welcoming face of the property, engaging with guests from arrival to departure. You will ensure service excellence, coordinate with internal teams, and oversee the execution of high-end events and stays.

Key Responsibilities

  • Welcome guests and ensure their accommodation meets company quality standards

  • Assist with check-in and check-out procedures

  • Deliver warm, attentive service throughout the guest's stay

  • Coordinate guest requests across departments to ensure a smooth experience

  • Support the setup and delivery of high-touch events

  • Uphold operational excellence and attention to detail

About You

  • 2+ years of experience in a similar position within a luxury hotel environment

  • Strong verbal and written English communication skills

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

  • Experience using Opera PMS is essential

  • A hospitality qualification or certificate is advantageous

  • Financial qualification beneficial

  • Valid drivers license

  • Personable, organised, detail-oriented, and guest-focused

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Assistant Hotel Manager

Sea Point, Western Cape R180000 Y Sea Point Holiday Hotel

Posted today

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Job Description

Location: Sea Point, Cape Town

Days: 6 per week

We're looking for a reliable and experienced Assistant Manager to help run our busy hotel in Sea Point. The ideal candidate has worked as a Front Desk Manager or Hotel Manager, speaks excellent English, and is computer-savvy.

Requirements:

  • Previous hotel or guesthouse management experience
  • Strong communication and admin skills
  • Comfortable using and learning booking software
  • Well-presented, reliable, and professional
  • Able to work 6 days a week (including weekends)

Job Type: Full-time

Pay: R15 000,00 per month

Work Location: In person

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Assistant Hotel Manager / Host

Cape Town, Western Cape Career Custodians

Posted today

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Job Description

About us : Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met.

If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you.

Where exceptional people and exceptional opportunity awaits.Who We're Looking For : Camps Bay Retreat is a hidden gem set against the backdrop of the Twelve Apostles Mountain Range and the Atlantic Ocean, offering a perfect blend of luxury and nature in the heart of Camps Bay.

This boutique hotel is surrounded by expansive gardens, ancient trees, and flowing waterfalls, providing an oasis of calm.

Camps Bay Retreat is looking for a dynamic Assistant Hotel Manager / Host, you will work closely with our guests, anticipating their needs, managing daily operations, and supporting the seamless delivery of our high standards.

Whether it's a luxurious wedding, a high-profile corporate event, or an intimate gathering, you'll ensure each experience is personalised and unforgettable.

Your role will involve coordinating with different departments, overseeing event logistics, and creating an environment where every detail is expertly executed.

With a passion for hospitality and a commitment to excellence, you'll be the friendly face guests rely on, providing guidance, support, and genuine care.

If you're ready to bring our guests' visions to life and help create lasting memories, we would love to welcome you to our team at Camps Bay Retreat.

What Is Required : To welcome guests and ensure that their accommodation is ready according to the company set standards.

Assisting guests with the check-in and check-out processes.

Ensuring that the guests have an amazing experience while staying at the property.Minimum Requirements : Grade 12 or EquivalentMust speak, read, write and understand English at a professional levelComputer literate level 2 minimum experience in Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)Accommodation Certificate / Hotel School diploma is advantageousDrivers' licenseFinancial Diploma (Advantageous)Previous experience in the same or similar position in a luxurious hotel environmentFamiliar with all duties and procedures in Front Office / Reservations DepartmentMS Office (Word, Excel and Email) is essentialOpera experience is essentialReady to Join?

If you're ready to take your career to new heights and be part of something truly special, we want to hear from you!

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Assistant Hotel Manager/Host

Cape Town, Western Cape ExecutivePlacements.com - The JOB Portal

Posted 13 days ago

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Job Description

Join to apply for the Assistant Hotel Manager/Host role at ExecutivePlacements.com - The JOB Portal

3 days ago Be among the first 25 applicants

Join to apply for the Assistant Hotel Manager/Host role at ExecutivePlacements.com - The JOB Portal

About us:

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Recruiter:

Career Custodians

Job Ref:



Date posted:

Thursday, June 12, 2025

Location:

Camps Bay, South Africa

SUMMARY:

POSITION INFO:

About us:

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Who We're Looking For:

Camps Bay Retreat is a hidden gem set against the backdrop of the Twelve Apostles Mountain Range and the Atlantic Ocean, offering a perfect blend of luxury and nature in the heart of Camps Bay. This boutique hotel is surrounded by expansive gardens, ancient trees, and flowing waterfalls, providing an oasis of calm. Camps Bay Retreat is looking for a dynamic Assistant Hotel Manager/Host, you will work closely with our guests, anticipating their needs, managing daily operations, and supporting the seamless delivery of our high standards. Whether it’s a luxurious wedding, a high-profile corporate event, or an intimate gathering, you’ll ensure each experience is personalised and unforgettable. Your role will involve coordinating with different departments, overseeing event logistics, and creating an environment where every detail is expertly executed. With a passion for hospitality and a commitment to excellence, you’ll be the friendly face guests rely on, providing guidance, support, and genuine care. If you’re ready to bring our guests’ visions to life and help create lasting memories, we would love to welcome you to our team at Camps Bay Retreat.

What Is Required:

To welcome guests and ensure that their accommodation is ready according to the company set standards. Assisting guests with the check-in and check-out processes. Ensuring that the guests have an amazing experience while staying at the property.

Minimum Requirements:

  • Grade 12 or Equivalent
  • Must speak, read, write and understand English at a professional level
  • Computer literate level 2 minimum experience in Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
  • Accommodation Certificate/ Hotel School diploma is advantageous
  • Drivers’ license
  • Financial Diploma (Advantageous)
  • Previous experience in the same or similar position in a luxurious hotel environment
  • Familiar with all duties and procedures in Front Office / Reservations Department
  • MS Office (Word, Excel and Email) is essential
  • Opera experience is essential

Ready to Join? If you're ready to take your career to new heights and be part of something truly special, we want to hear from you! Apply now or send your resume to and embark on a journey filled with excitement, growth, and endless possibilities.

Due to the large number of CV's received, only candidates that meet the minimum requirements will be contacted. If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

To browse all our vacancies, please log on to our website –



Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Advertising Services

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HOTEL MANAGER – 5 STAR HOTEL – CAMPS BAY

Cape Town, Western Cape Tych Business Solutions

Posted 28 days ago

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Job Description

The Hotel Manager will lead the daily operations, financial performance, and overall success of our esteemed hotel. The ideal candidate will possess a strong understanding of our discerning, well-travelled, and contemporary guests, with a focus on delivering an exceptional guest experience. With a dedication to maintaining the highest standards, you will ensure that every guest’s stay is nothing short of extraordinary, embodying the excellence our property is known for

Minimum Requirements:

  • Grade 12 or Equivalent
  • Must speak, read, write and understand English at a professional level
  • Computer literate level 2 minimum experience in Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
  • Drivers’ license
  • Financial Diploma (Advantageous)
  • Previous experience in the same or similar position in a 4/5 star hotel
  • Familiar with all duties and procedures in Front Office / Reservations Department
  • MS Office (Word, Excel and Email) is essential
  • Strong Food and Beverage experience
  • Opera experience is essential
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ASSISTANT HOTEL MANAGER – 5 STAR HOTEL – CAMPS BAY

Cape Town, Western Cape Tych Business Solutions

Posted 21 days ago

Job Viewed

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Job Description

Position objective

To manage and control the operational and accounting aspects of Front Office, maintenance and housekeeping department and ensure smooth operation of the hotel. Ensure a memorable experience for all guests. Add entertainment value for our guests.

To succeed in this role, you will need:
  • Matric
  • Hotel Management diploma advantageous
  • At least 3 – 5 years, experience in the same or similar position in a 4/5star environment
  • Sound OPERA experience
  • Micros (advantageous)
Advantages of working for us:
  • Competitive Salaries
  • Career Advancement
  • Fast paced and exciting environment
Main responsibilities
  • Liaison between Reservations and Front Office Departments
  • Balance accounts daily
  • Carry out daily checks f all front of house, back of house, guest areas for maintenance requirements, repairs, to ensure that these are actioned without delay
  • Debtors control
  • Travel platform management
  • Achieve targeted food and beverage costs
  • Ensure high service standards
  • Follow recruitment procedures
  • Regular performance appraisals
  • On the job training
  • Participate in progressive disciplinary action as needed
  • Liaise with all departments for special offers and cross selling
  • Due to the large volumes of applications received, only candidates that meet the minimum requirements will be contacted.

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Hotel Manager - Cape Town and the Winelands

Cape Town, Western Cape eXtraordinary Talent Solutions

Posted 21 days ago

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Job Description

Hotel Manager - Cape Town and the Winelands

Join to apply for the Hotel Manager - Cape Town and the Winelands role at eXtraordinary Talent Solutions

Hotel Manager - Cape Town and the Winelands

3 days ago Be among the first 25 applicants

Join to apply for the Hotel Manager - Cape Town and the Winelands role at eXtraordinary Talent Solutions

We are currently recruiting experienced Hotel Managers for luxury properties in Cape Town and the Winelands . If you are passionate about delivering exceptional guest experiences and have a strong operational and financial background in the 5-star hospitality space, we'd love to hear from you.

Position: Hotel Manager

Locations: Cape Town & Winelands

Type: Full-time

Salary: Competitive (Based on experience)

What We're Looking For

  • Minimum of 3-5 years' experience as a Hotel Manager or similar leadership role in a 5-star or luxury environment
  • Proven ability to manage full hotel operations, front door to back door
  • A guest-first mindset with an unwavering focus on service excellence
  • Strong leadership, team development, and conflict-resolution skills
  • High-level financial acumen with experience in budgeting, forecasting, and cost control
  • Familiarity with hotel management systems (e.g., Opera, Protel, or similar)
  • Willingness to work long hours, including weekends and public holidays

Key Responsibilities

  • Oversee all aspects of the hotel's operations, ensuring smooth and efficient day-to-day running
  • Lead and motivate department heads and their teams to uphold brand standards and drive service excellence
  • Build and maintain strong guest relationships, ensuring high satisfaction and return rates
  • Ensure compliance with health, safety, and operational policies and procedures
  • Monitor and drive financial performance, including revenue targets and cost control
  • Uphold brand reputation and handle guest feedback or complaints with professionalism
  • Maintain consistent communication with ownership and stakeholders
  • Drive quality assurance across all departments, including F&B, Housekeeping, Front Office, and Maintenance
  • Implement strategies to improve efficiency, service delivery, and profitability
  • Foster a culture of accountability, training, and continuous improvement within the team

Key Performance Indicators (KPIs)

  • Guest satisfaction score (NPS or similar)
  • Employee engagement and retention rate
  • Gross Operating Profit (GOP) margins
  • Revenue per Available Room (RevPAR)
  • Food & Beverage cost control and profitability
  • Average response/resolution time for guest complaints
  • Staff training and development hours completed
  • Online review ratings (TripAdvisor, Google, Booking.com)
  • Health & safety compliance audit score
  • Occupancy and ADR growth vs previous periods

Please indicate which region you are applying for (Cape Town or Winelands).

These are demanding, hands-on roles that requires dedication, flexibility, and stamina. If you're ready to work long hours, weekends, and public holidays as part of a passionate and professional team-this opportunity is for you. Join a group of luxury properties where your leadership will directly impact guest experience and team culture.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management
  • Industries Bed-and-Breakfasts, Hostels, Homestays and Hotels and Motels

Referrals increase your chances of interviewing at eXtraordinary Talent Solutions by 2x

Get notified about new Hotel Manager jobs in Cape Town, Western Cape, South Africa .

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ASSISTANT HOTEL MANAGER – CAMPS BAY – WESTERN CAPE

Cape Town, Western Cape Tych Business Solutions

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

Client is a leading Tourism and Hospitality company. If you thrive on a company culture that focuses on growing their staff through career development and staff incentives, this is the company for you.

Position objective

To manage and control the operational and accounting aspects of Front Office, maintenance and housekeeping department and ensure smooth operation of the hotel. Ensure a memorable experience for all guests. Add entertainment value for our guests.

Qualifications

To succeed in this role, you will need:

  • Matric
  • Hotel Management diploma advantageous
  • At least 3 – 5 years experience in the same or similar position in a 4/5 star environment
  • Sound OPERA experience
  • Micros (advantageous)
Benefits
  • Competitive Salaries
  • Career Advancement
  • Fast paced and exciting environment
Main responsibilities
  • Liaison between Reservations and Front Office Departments
  • Balance accounts daily
  • Carry out daily checks f all front of house, back of house, guest areas for maintenance requirements, repairs, to ensure that these are actioned without delay
  • Debtors control
  • Travel platform management
  • Achieve targeted food and beverage costs
  • Ensure high service standards
  • Follow recruitment procedures
  • Regular performance appraisals
  • On the job training
  • Participate in progressive disciplinary action as needed
  • Liaise with all departments for special offers and cross selling
  • Due to the large volumes of applications received, only candidates that meet the minimum requirements will be contacted.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Hotel manager - cape town and the winelands

Cape Town, Western Cape EXtraordinary Talent Solutions

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Hotel Manager - Cape Town and the Winelands Join to apply for the Hotel Manager - Cape Town and the Winelands role at e Xtraordinary Talent Solutions Hotel Manager - Cape Town and the Winelands 3 days ago Be among the first 25 applicants Join to apply for the Hotel Manager - Cape Town and the Winelands role at e Xtraordinary Talent Solutions We are currently recruiting experienced Hotel Managers for luxury properties in Cape Town and the Winelands . If you are passionate about delivering exceptional guest experiences and have a strong operational and financial background in the 5-star hospitality space, we'd love to hear from you.Position: Hotel ManagerLocations: Cape Town & WinelandsType: Full-timeSalary: Competitive (Based on experience)What We're Looking ForMinimum of 3-5 years' experience as a Hotel Manager or similar leadership role in a 5-star or luxury environment Proven ability to manage full hotel operations, front door to back door A guest-first mindset with an unwavering focus on service excellence Strong leadership, team development, and conflict-resolution skills High-level financial acumen with experience in budgeting, forecasting, and cost control Familiarity with hotel management systems (e.g., Opera, Protel, or similar) Willingness to work long hours, including weekends and public holidays Key ResponsibilitiesOversee all aspects of the hotel's operations, ensuring smooth and efficient day-to-day running Lead and motivate department heads and their teams to uphold brand standards and drive service excellence Build and maintain strong guest relationships, ensuring high satisfaction and return rates Ensure compliance with health, safety, and operational policies and procedures Monitor and drive financial performance, including revenue targets and cost control Uphold brand reputation and handle guest feedback or complaints with professionalism Maintain consistent communication with ownership and stakeholders Drive quality assurance across all departments, including F&B, Housekeeping, Front Office, and Maintenance Implement strategies to improve efficiency, service delivery, and profitability Foster a culture of accountability, training, and continuous improvement within the team Key Performance Indicators (KPIs)Guest satisfaction score (NPS or similar) Employee engagement and retention rate Gross Operating Profit (GOP) margins Revenue per Available Room (Rev PAR) Food & Beverage cost control and profitability Average response/resolution time for guest complaints Staff training and development hours completed Online review ratings (Trip Advisor, Google, Booking.com) Health & safety compliance audit score Occupancy and ADR growth vs previous periods Please indicate which region you are applying for (Cape Town or Winelands).These are demanding, hands-on roles that requires dedication, flexibility, and stamina. If you're ready to work long hours, weekends, and public holidays as part of a passionate and professional team-this opportunity is for you. Join a group of luxury properties where your leadership will directly impact guest experience and team culture. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management Industries Bed-and-Breakfasts, Hostels, Homestays and Hotels and Motels Referrals increase your chances of interviewing at e Xtraordinary Talent Solutions by 2x Get notified about new Hotel Manager jobs in Cape Town, Western Cape, South Africa . City of Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 2 months ago GM's and Restaurant Managers for Kove Collection Cape Town, Western Cape, South Africa 2 months ago Area Manager - Luxury restaurants and hotels Cape Town, Western Cape, South Africa 2 months ago General Manager - Fresh, local all day venue Cape Town, Western Cape, South Africa 2 months ago Cape Town, Western Cape, South Africa ZAR12,000.00-ZAR14,000.00 3 weeks ago City of Cape Town, Western Cape, South Africa 3 days ago Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 5 days ago Cape Town, Western Cape, South Africa 4 days ago General Manager - Operations BPO AIRLINE Cape Town, Western Cape, South Africa 2 weeks ago Parow, Western Cape, South Africa 1 week ago Restaurant Manager (w/m/d) Neora Restaurant Parow, Western Cape, South Africa 1 month ago Stellenbosch Local Municipality, Western Cape, South Africa 2 months ago Cape Town, Western Cape, South Africa 4 days ago Cape Town, Western Cape, South Africa 4 weeks ago City of Cape Town, Western Cape, South Africa 1 day ago Cape Town, Western Cape, South Africa 22 hours ago Cape Town, Western Cape, South Africa 1 week ago City of Cape Town, Western Cape, South Africa 3 days ago City of Cape Town, Western Cape, South Africa 2 days ago City of Cape Town, Western Cape, South Africa 1 day ago Parow, Western Cape, South Africa 5 months ago Cape Town, Western Cape, South Africa 4 days ago Cape Town, Western Cape, South Africa 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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