25 Hotel Manager jobs in South Africa

• Develop and build guest relationships, promptly respond to guest needs
• Maintain efficient Check in procedures
• To ensure effective liaison between Reservations and Front office Staff, as well as other departments
• Ensure that accounts are balanced daily
• Ensure effective and accurate check out facilities
• Ensure company policy is maintained withing the housekeeping department.
• Maintain exclusivity procedures of the hotel
• Carry out systematic checks of all Front of House and guests
• Reporting faults to maintenance and follow up
• Repairs to be actioned without delay 100% facilities
• Ensure maximum security in all areas under your control
• Conduct monthly asset counts
• Understand your kitchen and restaurant Man Plans
• Manage daily cash-ups to avoid risk
• Ensure your service is of a high quality
• No variations from the agreed standards of food presentation from the Food Consultant
• Ensure cleanliness of restaurants/bars/public areas
• Monitor daily variance reports and action shortages
• Monitor void reports and manage
• Understand the ownership roles and levels of responsibility in your team
• The custodians list should be regularly updated and evaluated
• Update your Aesthetics and Facilities files monthly
• Ensure Asset list is updated and signed off monthly and updated in your Facilities file
• Regularly check procedures for luggage storage and key control
• Procedures, Standard office procedures and luggage procedures.
• Maintain Uniform standards in all departments
• Implementation of Company Standard Operating procedures, and ensure it is maintained.
• To carry out, or ensure that regular on the job training is conducted to maintain standards
• Monthly and weekly rosters and follow up on-time attendance
• Progressive discipline where applicable
• Considers impact on business
• Demonstrates a sincerely positive attitude toward getting things done
• Understands and addresses group objectives
• Develops solutions that improve organisational performance

• Initiatives to increase revenue
• Debtors control no open accounts
• Travel Platform Management manage commission structure
• Sign all front desk and housekeeping purchase orders
• Achieve targeted Food and Beverage Costs
• Sign off income statement monthly

• Manage your staff through their HR files know where they live, who is the street committees, hobbies, and passions.
• Maintain staff files
• Work in conjunction with HR to ensure the most effective appointments.
• Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective.
• Participate in the progressive discipline in conjunction with HR office

• Guest and review driven
• Understand and capitalise on the key guest demographic
• Deadline Driven
• Innovative
• Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter and not a trend follower

DivisionCape Cadogan

Business UnitManagement

Minimum experienceNot Applicable

Company primary industryHospitality

Job functional areaManagement

Job Description

This is more than a job title. It’s a calling for someone who brings not only proven leadership but also depth, grace, and a genuine love for hospitality. We’re looking for a General Manager with character, intuition, and charisma — someone who has already mastered the art of big-brand luxury but now longs for something warmer, and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isn’t about ticking boxes, but creating moments that matter.

This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that: a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. You’ll be the visible anchor of the property — hosting guests with natural warmth, working shoulder-to-shoulder with your team, and guiding the business with both wisdom and a lightness of touch.

If you're someone who finds joy in greeting returning guests by name, who knows how to create magic in the everyday, and if you’re looking for a lifestyle fit for the next chapter in your career and life, we’d love to meet you. KEY RESPONSIBILITIES

Strategic & Operational Leadership

· Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group's vision and goals.

· Align operational goals with brand positioning, guest experience targets, and financial objectives.

· Lead cross-functional coordination between hotel and restaurant operations.

· Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market.

· Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies.

Guest Experience, Innovation & Brand Standards

· Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints.

· Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity.

· Maintain brand-aligned design, ambiance, and experiential offerings.

· Benchmark against industry trends and competitor offerings to maintain innovative service standards.

· Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey.

Financial Management & Procurement

· Develop, manage, and report on property-level budgets and forecasts.

· Control costs, optimise profitability, and manage P&L for both entities.

· Support procurement negotiations to achieve favourable property and group-level agreements.

· Approve purchasing and capital expenditure in line with company policy.

Team Leadership, Succession & Culture

· Recruit, onboard, and manage key personnel across the hotel and restaurant.

· Conduct monthly departmental meetings and one-on-one sessions with all direct reports.

· Champion a culture of accountability, innovation, and service excellence.

· Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning.

· Step in temporarily during vacancies in key roles to ensure operational continuity.

· Facilitate staff development and identify high-potential talent for future leadership roles

· Support cross-property training and coordinate with external trainers as needed.

Sales, Marketing & Revenue Generation

· Collaborate with the central sales and marketing team to drive direct bookings and foot traffic.

· Support event sales, brand partnerships, and guest engagement initiatives.

· Monitor pricing, packages, and promotions to maintain competitiveness.

· Manage and host key site inspections to ensure they are professionally hosted and aligned with the brand positioning.

Compliance, Community & Standards

· Ensure compliance with labour legislation, health and safety, and food safety regulations.

· Oversee maintenance and hygiene standards across hotel and restaurant facilities.

· Implement SOPs and quality control audits across departments.

· Strategically evaluate and implement sustainable, energy-efficient practices that strengthen the long-term viability of the business, with specific consideration to business risks withing the city such as water shortages and load shedding.

Neighbourhood Engagement

· Establish and support community partnerships that reflect the busIness in a strong, positive light to relevant stakeholders.

· Manage the hotel and restaurant's role as a stakeholder in the broader Kloof Street and Gardens community.

· Actively engage in neighbourhood groups, forums, body corporates and community initiatives to foster goodwill and local collaboration.

· Establish and maintain strong relationships with neighbouring businesses to promote and strengthen the Kloof Street district brand.

· Drive initiatives that contribute to the improvement and aesthetic upkeep of the surrounding district, ensuring it aligns with guest expectations and brand image.

REQUIRED SKILLS AND EXPERIENCE

· Diploma or Degree in Hospitality Management or Business Administration

· Minimum 10 - 15 years of hospitality experience, with 5+ in senior leadership

· Proven track record in luxury boutique hotels and/or fine dining environments

· Deep understanding of Cape Town’s tourism and culinary market

· Familiarity with PMS, POS, and revenue management systems

· Valid driver’s license and ability to work flexible hours, including weekends

· Strategic thinking with hands-on operational ability

· Strong financial literacy and commercial acumen

· Guest-centric mindset with luxury service orientation

· Leadership, motivation, and people development skills

· Calm and solution-driven under pressure

· Excellent verbal and written communication

· High emotional intelligence and stakeholder engagement capability

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

· Excellent attention to detail.

· Guest focus philosophy, living the MORE brand and driving the MORE experience.

· Excellent communication skills (written and verbal), practicing honest communication.

· Team player with positive attitude, enthusiasm, and emotional control.

· Excellent time management and self-discipline, interpersonal & solution seeking skills.

· Proactive, use initiative and creative flair when required.

· Committed and loyal, adaptable, and flexible.

· Must work accurately under pressure.

· People skills – tolerance, patience, and care, ability to receive constructive feedback openly

Key Responsibilities

• Oversee all hotel departments and coordinate smooth daily operations

• Manage guest experiences, addressing needs, and ensuring satisfaction

• Uphold and exceed service standards across all touchpoints

• Collaborate with department heads to drive performance and consistency

• Lead and develop staff, fostering a culture of care and excellence

• Oversee financial performance and ensure cost-effective operations

• Manage and coordinate weddings, events, and special bookings

• Ensure full compliance with health, safety, and legal requirements

Requirements

• Minimum of Grade 12 or equivalent

• Professional fluency in English (spoken and written)

• Computer literacy with strong MS Office skills (Word, Excel, Outlook, PowerPoint)

• Valid drivers license

• Diploma in Finance or Hospitality (advantageous)

• Prior experience in a similar 4/5-star hotel role

• Proficient in Opera Property Management System

• In-depth understanding of Front Office and Reservations functions

• Strong background in Food and Beverage operations

• Detail-oriented, guest-focused, and passionate about exceptional service

• Natural leader with a calm, solution-driven mindset

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SUMMARY:

Our Client is looking for a Assistant Hotel Manager to join their team

Recruiter:

IntelliStaff

Job Ref:

JHB003459/RD

Date posted:

Thursday, June 19, 2025

Location:

Franschhoek, South Africa

Salary:

MR Monthly

SUMMARY:

Our Client is looking for a Assistant Hotel Manager to join their team

POSITION INFO:

Area/Location: Franschhoek, Cape Town

Job Overview:

The role of Assistant Hotel Manager is to enhance operational efficiency and service quality by providing support under the guidance of the Hotel Manager, ensuring that teams excel and meet departmental objectives.

This role is ideal for an efficient, solutions-driven individual who thrives in a fast-paced, constantly changing environment. A passion for exceptional service, coupled with maintaining high operational standards and effective people management, is key to success.

Main Responsibilities:

• Ensure world-class service is consistently delivered to all guests, as measured by online reputation metrics and direct guest feedback.
• Work with relevant teams to ensure policies, processes, and standards affecting guest safety, security, and preferences are effectively implemented.
• Monitor equipment usage and stock consumption, ensuring efficiency and minimizing waste.
• Develop, implement, and monitor systems to capture and communicate guest preferences while respecting privacy.
• Attend daily, weekly, and monthly meetings to stay informed of all developments within the team and organization.
• Have detailed knowledge of all Front Office, Housekeeping, and F&B procedures to provide constant guidance.
• Foster a positive environment that promotes employee engagement and commitment to roles.
• Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.
• Enforce discipline as necessary, in line with the Code of Conduct.
• Collaborate with third-party suppliers to ensure excellent service to the organization and guests.
• Prepare and propose the annual budget, working closely with finance and purchasing teams to ensure inventory and par stock levels support consistent quality service.
• Manage department rosters, attendance, and leave balances to control staffing costs.
• Monitor Night Auditors, ensuring adherence to standards and procedures for accurate financials.
• Regularly check the reconciliation of all floats to ensure accuracy and rule out discrepancies.
• Conduct regular training on SOPs and ensure the team remains up-to-date with relevant procedures.
• Identify and communicate opportunities for quality improvement, ensuring follow-through on implementation.
  
  

• Ability to operate confidently in a fast-paced and challenging environment.
• Effective complaint handling.
• Exceptional team leadership and management skills.
• Superior communication and interpersonal skills.
• Strong financial acumen.
• High standard of personal and professional integrity.
• Experience and Qualifications:
• Minimum of 5 years’ experience in hotel management or a similar leadership role within the hospitality industry.
• Diploma in Hospitality Management or Tourism (beneficial).
• Advanced computer skills, including MS Office (e-mail and internet).
• Experience with Protel PMS (advantageous).
• Valid driver's license.
  
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Advertising Services

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Somerset West, Western Cape, South Africa 3 days ago

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Join a Luxury Boutique Retreat Where Nature Meets Five-Star Hospitality
Hospitality | Camps Bay, Cape Town
Salary: R19000 - R26000

About Our Client
Our client is a leading name in the local tourism and hospitality industry, known for its meticulous attention to detail and commitment to delivering premium guest experiences. With a culture that prioritizes employee development, internal growth, and performance incentives, this company is a destination for hospitality professionals seeking long-term career opportunities.

The Role: Assistant Hotel Manager/Host
This role supports the seamless day-to-day operation of a boutique property in Camps Bay. As Assistant Hotel Manager/Host, you will be the welcoming face of the property, engaging with guests from arrival to departure. You will ensure service excellence, coordinate with internal teams, and oversee the execution of high-end events and stays.

Key Responsibilities

• Welcome guests and ensure their accommodation meets company quality standards

• Assist with check-in and check-out procedures

• Deliver warm, attentive service throughout the guest's stay

• Coordinate guest requests across departments to ensure a smooth experience

• Support the setup and delivery of high-touch events

• Uphold operational excellence and attention to detail

About You

• 2+ years of experience in a similar position within a luxury hotel environment

• Strong verbal and written English communication skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Experience using Opera PMS is essential

• A hospitality qualification or certificate is advantageous

• Financial qualification beneficial

• Valid drivers license

• Personable, organised, detail-oriented, and guest-focused

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3 days ago Be among the first 25 applicants

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About us:

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Recruiter:

Career Custodians

Job Ref:



Date posted:

Thursday, June 12, 2025

Location:

Camps Bay, South Africa

SUMMARY:

POSITION INFO:

About us:

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Who We're Looking For:

Camps Bay Retreat is a hidden gem set against the backdrop of the Twelve Apostles Mountain Range and the Atlantic Ocean, offering a perfect blend of luxury and nature in the heart of Camps Bay. This boutique hotel is surrounded by expansive gardens, ancient trees, and flowing waterfalls, providing an oasis of calm. Camps Bay Retreat is looking for a dynamic Assistant Hotel Manager/Host, you will work closely with our guests, anticipating their needs, managing daily operations, and supporting the seamless delivery of our high standards. Whether it’s a luxurious wedding, a high-profile corporate event, or an intimate gathering, you’ll ensure each experience is personalised and unforgettable. Your role will involve coordinating with different departments, overseeing event logistics, and creating an environment where every detail is expertly executed. With a passion for hospitality and a commitment to excellence, you’ll be the friendly face guests rely on, providing guidance, support, and genuine care. If you’re ready to bring our guests’ visions to life and help create lasting memories, we would love to welcome you to our team at Camps Bay Retreat.

What Is Required:

To welcome guests and ensure that their accommodation is ready according to the company set standards. Assisting guests with the check-in and check-out processes. Ensuring that the guests have an amazing experience while staying at the property.

Minimum Requirements:

• Grade 12 or Equivalent
• Must speak, read, write and understand English at a professional level
• Computer literate level 2 minimum experience in Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
• Accommodation Certificate/ Hotel School diploma is advantageous
• Drivers’ license
• Financial Diploma (Advantageous)
• Previous experience in the same or similar position in a luxurious hotel environment
• Familiar with all duties and procedures in Front Office / Reservations Department
• MS Office (Word, Excel and Email) is essential
• Opera experience is essential
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Advertising Services

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About us:

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Who We're Looking For:

Camps Bay Retreat is a hidden gem set against the backdrop of the Twelve Apostles Mountain Range and the Atlantic Ocean, offering a perfect blend of luxury and nature in the heart of Camps Bay. This boutique hotel is surrounded by expansive gardens, ancient trees, and flowing waterfalls, providing an oasis of calm. Camps Bay Retreat is looking for a dynamic Assistant Hotel Manager/Host, you will work closely with our guests, anticipating their needs, managing daily operations, and supporting the seamless delivery of our high standards. Whether it’s a luxurious wedding, a high-profile corporate event, or an intimate gathering, you’ll ensure each experience is personalised and unforgettable. Your role will involve coordinating with different departments, overseeing event logistics, and creating an environment where every detail is expertly executed. With a passion for hospitality and a commitment to excellence, you’ll be the friendly face guests rely on, providing guidance, support, and genuine care. If you’re ready to bring our guests’ visions to life and help create lasting memories, we would love to welcome you to our team at Camps Bay Retreat. 

What Is Required:

To welcome guests and ensure that their accommodation is ready according to the company set standards. Assisting guests with the check-in and check-out processes. Ensuring that the guests have an amazing experience while staying at the property.

Minimum Requirements:

• Grade 12 or Equivalent
• Must speak, read, write and understand English at a professional level
• Computer literate level 2 minimum experience in Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
• Accommodation Certificate/ Hotel School diploma is advantageous
• Drivers’ license
• Financial Diploma (Advantageous)
• Previous experience in the same or similar position in a luxurious hotel environment
• Familiar with all duties and procedures in Front Office / Reservations Department
• MS Office (Word, Excel and Email) is essential
• Opera experience is essential

Ready to Join? If you're ready to take your career to new heights and be part of something truly special, we want to hear from you! Apply now or send your resume to