118 Hotel Management jobs in South Africa
Guest Services Agent Front Office · Queenstown
Posted 23 days ago
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Job Description
Your moment to be exceptional has arrived at The Rees Hotel, Queenstown!
As one of the first points of contact for the hotel, you will be customer service driven and enjoy exceeding guests' expectations. You will be proactive with a professional approach to guests. We're looking for outstanding communication skills and impeccable grooming standards.
Shift work involves a variety of shifts, including days, nights, weekends and public holidays.
In order to apply for this position, you must hold a valid work visa to enable you to legally work in New Zealand.
Responsibilities include
- Providing guests with the services and facilities they request in a friendly, professional and responsive manner
- Meeting and greeting all guests on arrival and departure, ensuring their schedules are well-understood and well-communicated with the purpose of delighting them at every opportunity
- Performing prompt and efficient check in and check out procedures
- Offering baggage assistance to all arriving and departing guests
- Efficiently and accurately executing all guest requests, activities and restaurant bookings
- Processing, amending and invoicing accommodation reservations
- Driving hotel vehicles and ensuring guest travel/transport arrangements are in place as required
Please contact us for a full position description detailing key tasks and responsibilities.
Skills, Experience and Attributes
- One year's front of house experience in hospitality or similar environment
- Food and beverage service experience would be beneficial
- Valid and current full driver licence essential
- Passenger Endorsement Licence an advantage
- Accommodation reservations experience would be beneficial
- Positive attitude and lots of initiative
- Superior verbal and written communication ability with an emphasis on accuracy
- A second language is highly desirable
- Enjoy working the various shifts including public holidays
Benefits and Rewards
- Full-time, permanent role with minimum of 30 hours per week guaranteed
- Uniform items provided
- Duty meals
- Free parking
- Access to promotional product training of excursions in the surrounding region
- Sustainability is at the forefront of how we work, with a strong environmental and social sustainability programme
- Employee Assistance Programme
- Wellbeing initiatives
In order to apply for this position, you must hold a valid work visa to enable you to legally work in New Zealand.
#J-18808-LjbffrGuest Services Agent
Posted 1 day ago
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Job Description
As a Guest Services Agent at Mount Nelson, A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include:
- Serve as the primary point of contact to ensure personalised, prompt and flawless service to all guests throughout their stay
- Provide accurate information to guests in a courteous manner; fill all reasonable guests requests and requirements; and anticipates guests needs to exceed expectations
- Ensure that assistance is being provided at all times to guests by making reservations, booking tours, checking guests in online for their flights etc.
- Handle all guests’ requests, queries, comments and complaints in a courteous and prompt manner, taking the necessary action and ensuring follow-through where required.
- Provide information about hotel amenities and promote hotel services.
- Anticipate guest needs and build rapport with guests.
- Handle incoming and outgoing mail packages and faxes.
- Stay self-informed on what activities are available in the city and surrounds; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
- Keep management well informed of any guest’s concerns or complaints, and the action taken.
- Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours etc).
- Work closely with the Porters to ensure the smooth handling of guests and customer vehicles.
Requirements
What You Bring:
- Diploma / Degree from a reputable hotel school.
- 1 to 2 years’ experience in Guest Services or similar role within a luxury hotel environment.
- Experience with hotel reservations software – advantageous.
- Strong verbal and written communication skills.
- Good organisational skills.
- Proficient in MS Office
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
#J-18808-LjbffrGuest Services Agent
Posted 1 day ago
Job Viewed
Job Description
As a Guest Services Agent at Mount Nelson, A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include:
- Serve as the primary point of contact to ensure personalised, prompt and flawless service to all guests throughout their stay
- Provide accurate information to guests in a courteous manner; fill all reasonable guests requests and requirements; and anticipates guests needs to exceed expectations
- Ensure that assistance is being provided at all times to guests by making reservations, booking tours, checking guests in online for their flights etc.
- Handle all guests’ requests, queries, comments and complaints in a courteous and prompt manner, taking the necessary action and ensuring follow-through where required.
- Provide information about hotel amenities and promote hotel services.
- Anticipate guest needs and build rapport with guests.
- Handle incoming and outgoing mail packages and faxes.
- Stay self-informed on what activities are available in the city and surrounds; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
- Keep management well informed of any guest’s concerns or complaints, and the action taken.
- Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours etc).
- Work closely with the Porters to ensure the smooth handling of guests and customer vehicles.
What You Bring:
- Diploma / Degree from a reputable hotel school.
- 1 to 2 years’ experience in Guest Services or similar role within a luxury hotel environment.
- Experience with hotel reservations software – advantageous.
- Strong verbal and written communication skills.
- Good organisational skills.
- Proficient in MS Office
- Excellent customer service skills.
- Time Management skills.
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
#J-18808-LjbffrGuest Services Attendant
Posted 2 days ago
Job Viewed
Job Description
Primary Duties
Catering Assistance
Provide refreshments
Cleaning of kitchens
Cleaning of venue rooms
Stock control of kitchens and vending machines
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Secondary Duties
Catering Assistance
Meet external caterers on arrival and assist where necessary
Provide in-house catering on request
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Provide Refreshments
Set up cups, make tea / coffee, lay out biscuits for internal / external meetings / functions as requested by customers
Set up refreshments in function rooms, i.e. water, glasses, sweets
Prepare self-service trolley if required
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Cleaning of Kitchens
Maintain and clean all crockery and cutlery in all kitchens
Keep all kitchens clean, i.e. fridges, microwaves, and counters
Always ensure clean dish cloths in all kitchens
Wash dish clothes daily
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Cleaning of Venue Rooms
Ensure venue rooms are clean and tidy prior to meeting / functions
Liaise with Management to obtain cleaners if necessary
Clean and wash up after every meeting / function
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Stock Control of Kitchens
Maintain stock list for all kitchens
Assess stock for main kitchen, i.e. tea, coffee, sugar, food for functions
Assess requirements and stock vending machines
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It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time. Â
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Prescribed procedures may be amended by management as and when required
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Key Skills and Experience
Grade 12
Min 2 years working experience in hospitality industry
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People and Management Skill
Good interpersonal relations
Good communications skills
Service Orientated
Ability to work in a team
Customer focused
Ability to prioritise tasks
Ability to use initiative
Integrity
Reliable
Ability to keep to and meet schedules
Take ownership of tasks
Key result areas
Understand role of reporting to the business and client
Understand role of ensuring own output is aligned with business requirements
Understanding that feedback and communication is critical to success
Additional Responsibilities and Skills
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The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as FMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels.
Interested? Submit your CV now.
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All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act.
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We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic.
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Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated.
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By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 2014 (POPIA) for recruitment and hiring purposes.
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Guest services Liaison
Posted 24 days ago
Job Viewed
Job Description
- Serve as the main point of contact for guests, addressing inquiries, requests, and concerns promptly
- Ensure a seamless and memorable guest experience by coordinating services and resolving issues efficiently
- Assist guests with reservations, check-ins, check-outs, and special requests
- Communicate guest needs to relevant departments, such as housekeeping, maintenance, or food & beverage
- Provide information about hotel facilities, services, local attractions, and transportation options
- Handle guest complaints professionally, escalating issues when necessary
- Monitor guest satisfaction and follow up to ensure concerns are addressed
- Maintain accurate records of guest interactions and preferences
- Coordinate VIP or special guest arrangements to enhance the overall experience
- Support hotel management with reports on guest feedback, service trends, and operational improvements
Guest Services Liaison
Posted 25 days ago
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Job Description
Guest Services Liaison | Luxury Hotel | Umhlanga
Kendrick Recruitment is seeking a well-presented and service-driven Guest Services Liaison to join the team at a luxury hotel in Umhlanga. This role requires a polished individual with excellent interpersonal skills who can provide outstanding service and ensure an exceptional guest experience.
Key Responsibilities:
Welcoming guests and ensuring their needs are met throughout their stay.
Assisting with check-ins, check-outs, and guest queries.
Acting as the main point of contact for guest relations, providing personalised service.
Liaising with other departments to ensure seamless service delivery.
Handling complaints and resolving issues in a professional and timely manner.
Requirements:
Previous experience in a guest-facing role within the hospitality industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a guest-focused approach.
Professional appearance and manner.
Ability to work effectively in a high-pressure environment.
Package:
Salary: R8,000 per month.
Front Office Supervisor / Guest Services Supervisor / Shift Leader
Posted 17 days ago
Job Viewed
Job Description
- Accurately and efficiently manage all administrative duties of the Front Office.
- Ensure excellent customer service levels are maintained across systems, loyalty programmes, reservations, and forward bookings.
- Build and maintain a positive work environment where staff are fully trained, supportive of each other, and competent.
- Work independently or as part of a team to deliver high-quality service standards.
- Matric (NQF 4) or equivalent.
- Good numeracy, verbal, and written English skills (NQF 4).
- Diploma in Hotel / Tourism Management or equivalent.
- At least 2 years experience as a receptionist or in a front office role.
- Be part of a supportive and professional team in a leading hospitality and gaming environment.
- Opportunities for career growth and development.
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Front Office Supervisor / Guest Services Supervisor / Shift Leader
Posted today
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Front Office Manager
Posted 3 days ago
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Job Description
Overview
My client, a well-known and popular De Luxe Hotel and Conference Venue in Mpumalanga, is recruiting for a Front Office / Reception Manager.
Remuneration:
- Competitive salary, negotiable based on experience
- Live-out position
Scope and General Purpose:
To take control of the management and operations of the Reception / Front Office Department, ensuring that hotel policies and procedures are implemented and adhered to, in order to achieve the highest occupancy percentage at the best possible average room rate.
To provide the highest standard of service to all guests, in line with hotel policies and procedures.
Important: Candidates must be 100% familiar with and literate in Opera (Property Management System). Candidates without Opera experience will not be considered.
Requirements:
- Matric - Grade 12 equivalent
- Recognized 3-year tertiary qualification in hospitality (advantageous)
- At least 2 years’ experience as an Assistant Front Office Manager in a similar 4 or 5-star hotel
- Fluent in English
- High level of computer literacy, especially Opera PMS and Microsoft Office
- Strong leadership, training, and communication skills
- Good business acumen with financial understanding
- Negotiation skills
- Administrative and analytical skills with attention to detail
- Ability to foster a strong team environment
- Willingness to work shifts and occasional overtime
- Ability to communicate in a third South African or European language (advantageous)
Key Result Areas:
- Operational responsibility for Reservations, Reception, Concierge, and Switchboard
- Scheduling team members for proper coverage
- Maintaining departmental handover procedures
- Controlling cash, billing, room allocation, and records
- Reviewing departmental performance with the GM
- Participating in staff selection, training, and performance management
- Maximizing occupancy levels
- Maintaining high standards of service for internal and external customers
- Managing daily revenues, reporting deviations, and rectifying irregularities
- Staying informed on industry trends and suggesting improvements
- Representing the department in management meetings
- Developing departmental standards and overseeing Front of House operations
Reporting To: Operations Manager
#J-18808-LjbffrFront Office Supervisor
Posted 5 days ago
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Job Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
We are currently seeking a Front Office Supervisor at Radisson Hotel & Convention Centre Johannesburg, OR Tambo, to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.
As the Front Office Supervisor , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.
OurFront Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
- You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
- You will exude patience, empathy and have the personality to host the show
- As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
- Flexibility and a positive, Yes I Can! Attitude
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Likes having fun at work
- Experience in a similar position is beneficial but not essential
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.
#J-18808-Ljbffr