90 Hotel Management jobs in South Africa

Only couples will be considered for this position.

We are seeking a dynamic and experienced Hotel General Management Team (Couple) on the Wild Coast to oversee various departments and ensure the smooth operation of our establishment. If you have a passion for hospitality and great leadership skills, we want to hear from you!

• General Manager: Responsible for overall operations and strategic planning
• Reservations / Reception / Housekeeping: Manage bookings, front desk activities, and housekeeping services
• Events Management: Plan and execute successful events and functions
• Food & Beverage Manager: Oversee dining outlets and maintain high-quality standards
• Front End Manager: Ensure excellent guest experience and satisfaction
• Rooms Division Manager: Manage room allocations and maintenance
• Financial Management
• Maintenance Co-ordination and Property Management
• Team Leadership and HR

• Minimum 5 years experience in Hotel Management preferably in a "Resort environment"
• Strong Financial Acumen
• Comfortable living in a remote location
• Experience with Hospitality related software systems, in particular APEX, Nightsbridge and OTA's.
• Both candidates to have valid driver's licences
• Matric
• Post Graduate qualification/s advantageous
• Excellent Communication and people skills
• Customer Service focused
• Innovative with Marketing
• Empathetic
• Culturally Sensitive
• Excellent problem solving skills / analytical

Only couples will be considered for this position. We are seeking a dynamic and experienced Hotel General Management Team (Couple) on the Wild Coast to oversee various departments and ensure the smooth operation of our establishment. If you have a passion for hospitality and great leadership skills, we want to hear from you!

• General Manager: Responsible for overall operations and strategic planning
• Reservations / Reception / Housekeeping: Manage bookings, front desk activities, and housekeeping services
• Events Management: Plan and execute successful events and functions
• Food & Beverage Manager: Oversee dining outlets and maintain high-quality standards
• Front End Manager: Ensure excellent guest experience and satisfaction
• Rooms Division Manager: Manage room allocations and maintenance
• Financial Management
• Maintenance Co-ordination and Property Management
• Team Leadership and HR

• Minimum 5 years experience in Hotel Management preferably in a "Resort environment"
• Strong Financial Acumen
• Comfortable living in a remote location
• Experience with Hospitality related software systems, in particular APEX, Nightsbridge and OTA's.
• Both candidates to have valid driver's licences
• Matric
• Post Graduate qualification/s advantageous
• Excellent Communication and people skills
• Customer Service focused
• Innovative with Marketing
• Empathetic
• Culturally Sensitive
• Excellent problem solving skills / analytical

• General Manager: Responsible for overall operations and strategic planning
• Reservations / Reception / Housekeeping: Manage bookings, front desk activities, and housekeeping services
• Events Management: Plan and execute successful events and functions
• Food & Beverage Manager: Oversee dining outlets and maintain high-quality standards
• Front End Manager: Ensure excellent guest experience and satisfaction
• Rooms Division Manager: Manage room allocations and maintenance
• Financial Management
• Maintenance Co-ordination and Property Management
• Team Leadership and HR

• Minimum 5 years experience in Hotel Management preferably in a "Resort environment"
• Strong Financial Acumen
• Comfortable living in a remote location
• Experience with Hospitality related software systems, in particular APEX, Nightsbridge and OTA's.
• Both candidates to have valid driver's licences
• Matric
• Post Graduate qualification/s advantageous
• Excellent Communication and people skills
• Customer Service focused
• Innovative with Marketing
• Empathetic
• Culturally Sensitive
• Excellent problem solving skills / analytical

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Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?

We are currently seeking a Front Office Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Manager , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Front Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.

• You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.
  
  

• Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other
• departments.
• Leadership abilities: Experience of managing and motivating a team of front desk staff.
• Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
• Problem-solving skills: Identify and resolve issues that arise at the front desk.
• Time management: Effective scheduling of staff and managing workflow.
• Staff training: Experience of overseeing the training and development of your team.
• Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation
• management and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitality

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• Department: Rooms Division
• Reporting to: Hotel Manager
• Location: The Twelve Apostles Hotel Premises
  
  

• 4 years 5* Hotel experience with a rooms focus.
• Hotel Diploma or Relevant Hospitality qualification
• Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
• Knowledge of a Property Management System at Operator Level
• Highly presentable
• Excellent command of the English language with solid verbal and written communication skills
• Proven financial acumen
• Experience with stock control, stock count and resolving of stock discrepancies
• Proven exceptional track record of guest interaction and service recovery
• Must be able to work flexible hours including week-ends, public holidays and late shifts
  
  

• Exposure to Opera
• Exposure to Ideas Revenue Management System
  
  

• To be a Red Carnation Hotel Ambassador by:
• actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
• owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
• ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
• creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
• working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
• being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
• to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
• to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service
• To manage the Front Office Team in accordance with Red Carnation Hotel Management principles by:
• Ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
• Ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
• Being actively involved in the training and development of each team member by supporting their learning through on-the-job application and coaching, making them available for all appropriate training opportunities and holding the team member to account for the learning that they have successfully assimilated.
• Applying the performance management and corrective action tools in accordance with the Hotel’s Code of Conduct with the aim of exhausting all opportunities to correct and support staff before utilising avenues for employment termination.
• ensuring that staff are rostered according to the peaks and troughs of the business; ensuring that there is always sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum; and ensuring that all staff are afforded time to take sufficient rest by scheduling off days and leave in a manner that allows for work/life balance and high levels of morale and productivity; and ensuring there is roster flexibility to adapt to unscheduled absences like sick leave and family responsibility leave; and recording all attendance correctly and timeously on Net TimeSheet
• Recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required.
• To support and lead the Front Office team by:
• Ensuring that the Reception, Concierge, Switchboard and Lobby Shop deliver a seamless and effortless guest experience in accordance with Red Carnation standards.
• Proactively leading the Guest Relations Team to anticipate and exceed guest expectations.
• ensuring that all guest feedback received, both in electronic and manual format, are responded to and followed up and followed though; and where relevant included in various reports; e.g. Mrs Tollman’s daily report.
• Ensuring that all room standards are adhered to through personally checking rooms and driving the annually rooms care program.
• keeping the financial welfare of the business in mind in all activities
• To support the day-to-day operations of the Hotel’s Front of House by:
• Driving the upselling incentive scheme to maximise revenue.
• Ensuring that the Standard Operating Procedure manual is updated and enforced at all times.
• Ensuring that financial controls are properly adhered to ensure all revenues and costs are properly accounted for including the checking and reconciling of floats and the management of open-folios.
• Taking ownership, responsibility and control of the front office duties relating to that shift by preparing and coordinating the team to ensure highest delivery of guest service to all guests.
• Overseeing all communication between Front Office and other departments in the Hotel so that all parties are properly informed in order to deliver at the highest standard to guests.
• Walking the entire hotel from basement to 4th floor ensuring the Hotel and all staff are presentable to guests.
• Effectively trouble-shooting any concerns or challenges raised by guests or staff ensuring that they are resolved promptly and making every attempt to preserve the trust relationship between the Hotel and its guests and staff.
• Controlling that all fiscal procedures on a shift are being properly adhered to and executed (the includes but is not limited to cash-ups, floats, account updates and reconciliations etc.)
• Ensuring that a thorough handover is given to the next shift, properly communicating all activities and challenges on shift; as well as any matters outstanding so that they can be properly attended to on the next shift.
  
  

Somerset West: My client, a distinguished 5-star boutique Country House & Spa, is seeking an experienced and charismatic Front Office Manager to join its dynamic Team to oversee Front Office operations.

Purpose of the Role: The role calls for an entrepreneurial mindset and strong leadership to manage all front office functions, drive operational excellence, and ensure a consistently exceptional guest experience in line with the property’s refined hospitality standards.

Key Responsibilities Include but Are Not Limited To

• Lead and supervise the front desk team
• Train new team members and serve as technical support
• Oversee efficient and professional front office operations
• Maintain and train on departmental Standard Operating Procedures
• Ensure compliance with hotel policies and procedures
• Manage scheduling, workloads and master key control
• Address guest concerns promptly and courteously
• Monitor room status and maximise occupancy
• Analyse rate variances and revenue opportunities
• Coordinate closely with all operational departments
• Ensure a personalised and guest-focused service approach
• Conduct team meetings and performance check-ins
• Monitor and control departmental expenses
• Review and approve daily financial and operational reports
• Enforce cash handling and credit policies
• Compile and review front office activity and revenue reports
• Monitor KPIs such as occupancy and guest satisfaction
• Prepare reports for senior management as required
• Implement contingency plans for emergencies
• Handle unexpected situations with professionalism
• Drive continuous service improvements
• Keep abreast of industry trends and best practices
• Promote ongoing learning and development within the team

• Hospitality diploma or degree
• Minimum 2 years' experience as a Front Office Manager in a luxury hotel or boutique property
• Proficiency in front office systems and hospitality CRM platforms
• Protel experience advantageous
• Strong supervisory and administrative capability
• Excellent communication, planning and multitasking skills
• Proficient in MS Office
• Exceptional attention to detail and ability to work under pressure
• Fluent in English with excellent written and verbal skills
• Professional, service-driven approach with proven team coordination experience
• Own transport and valid drivers’ licence

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Position Overview

The Front Office Supervisor is a key member of our Front Office Leadership Team. The Front Office Supervisor will ensure the smooth operations and the highest level of guest satisfaction. Is responsible for the daily operations of the Front Office department. Identifies training needs and implements an action plan. Works hand in hand with all outlets of the hotel to exceed guest expectations. Is friendly, courteous and able to work well under pressure.

Guest Experience

• Ensuring the highest levels of guest services are met and exceeded through the implementation of the correct Leading Hotels of the World and Fairmont policies and procedures i.e. rooming the guest, anticipation of guest needs, Upselling, ALL Loyalty Membership and the encouragement of Axonify
• Consistent development, monitoring and follow up on Guest Satisfaction

Key Responsibilities and Duties:

• Active participation in the implementation and follow up on action plans for training and recovery plans for missed guest opportunities
• Taking charge of groups arrivals and allocating responsibilities to ensure a smooth arrival
• Assisting in the administration and management of the Front Office department
• Liaising with Housekeeping, Maintenance, and Food and Beverage departments on a regular basis to ensure clear and concise communication
• Responsibility to complete the monthly Front Office rosters for the Guest Liaison and Switchboard teams along with the completion of time sheers
• Responsibility to drive and encourage the All Loyalty Programme – Targets to be set and achieved
• Responsible for the training of all Front Office members when a need is identified. This includes monthly LQA assessments along with feedback provided
• Responsible to prepare for and attend morning meetings
• Responsible for the allocation of rooms, individual and groups prior to guest arrivals
• Responsible for ordering and receiving stationery for the Front Office department
• Has the responsibility to check the prep completed by Switchboard a day in advance and to ensure once signed off that it is sent to the required departments
• Works with Switchboard to ensure all HIP’s and WBK profiles are updated and sent out a least 1 week in advance for all departments to prepare accordingly
• Allocates responsibility and ensures the completion of the Operations Calendar every 2 weeks
• Assists the Assistant Front Office Manager in ordering and controlling the Gifts at Cape Grace
• Responsible for the monthly staff transport budget – Switchboard to complete and to be signed off by a Front Office Supervisor
• Responsible to complete the staff transport invoice on a monthly basis and to be signed off by a manager
• Responsible for the management and preparation of all special events celebrated in Cape Town, Example: 2 Oceans Marathon, The Argus Marathon, Easter, Festive, ect
• Co-ordinate daily handover and closure of all shifts, including the monitoring and signing of daily checklists which are mandatory
• In the absence of any Switchboard, Reception or Concierge member the Front Office Supervisor is expected to arrange alternative cover and/or assist with the necessary duties needed to ensure the smooth operation of the department
• Assist with the management of all front office stores and has the responsibility to make sure PAR levels are inline with the occupancy
• Ensuring procedures are followed when dealing with all safety and security issues concerned;
• Participation of First Aid coverage and handling of all emergency related situations
• Ability to perform over and above the above required responsibilities in line with providing excellent leadership skills

Financial Attributes:

• Assist in the budgeting procedure for upselling and setting reasonable targets
• Encourage the upselling of the hotel vehicle to increase revenue
• Assist in driving the ALL – Loyalty programme and continuous follow through to ensure the targets are met
• Assist in promoting the upselling of all hotel facilities and outlets
• Assists the Assistant Front Office Manager in controlling the gifting budget

• Minimum of 2 years’ experience within a Supervisory Position preferably related to the hospitality industry
• Degree or Diploma in Hospitality Management is an asset
• Excellent communication (written/verbal) in the English language. Additional language is advantageous.
• Interpersonal skills and the ability to develop talent
• Ability to motivate, guide and coach a diverse colleague group
• Strong organizational, administrative and time management skills with the ability to be flexible with hours, days off, assignment and additional duties
• An operational knowledge and proficiency in Front Office Systems- including Opera Cloud and Microsoft Office suite (Word, Excel, PowerPoint)
• Excels in a fast paced and challenging team-oriented environment
• Solid knowledge of Front Office Procedures

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?

We are currently seeking a Front Office Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Manager , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

OurFront Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.

• You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

• Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other
• departments.
• Leadership abilities: Experience of managing and motivating a team of front desk staff.
• Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
• Problem-solving skills: Identify and resolve issues that arise at the front desk.
• Time management: Effective scheduling of staff and managing workflow.
• Staff training: Experience of overseeing the training and development of your team.
• Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation
• management and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Position Overview

The Front Office Supervisor is a key member of our Front Office Leadership Team. The Front Office Supervisor will ensure the smooth operations and the highest level of guest satisfaction. Is responsible for the daily operations of the Front Office department. Identifies training needs and implements an action plan. Works hand in hand with all outlets of the hotel to exceed guest expectations. Is friendly, courteous and able to work well under pressure.

Guest Experience

• Ensuring the highest levels of guest services are met and exceeded through the implementation of the correct Leading Hotels of the World and Fairmont policies and procedures i.e. rooming the guest, anticipation of guest needs, Upselling, ALL Loyalty Membership and the encouragement of Axonify
• Consistent development, monitoring and follow up on Guest Satisfaction

Key Responsibilities and Duties:

• Active participation in the implementation and follow up on action plans for training and recovery plans for missed guest opportunities
• Taking charge of groups arrivals and allocating responsibilities to ensure a smooth arrival
• Assisting in the administration and management of the Front Office department
• Liaising with Housekeeping, Maintenance, and Food and Beverage departments on a regular basis to ensure clear and concise communication
• Responsibility to complete the monthly Front Office rosters for the Guest Liaison and Switchboard teams along with the completion of time sheers
• Responsibility to drive and encourage the All Loyalty Programme – Targets to be set and achieved
• Responsible for the training of all Front Office members when a need is identified. This includes monthly LQA assessments along with feedback provided
• Responsible to prepare for and attend morning meetings
• Responsible for the allocation of rooms, individual and groups prior to guest arrivals
• Responsible for ordering and receiving stationery for the Front Office department
• Has the responsibility to check the prep completed by Switchboard a day in advance and to ensure once signed off that it is sent to the required departments
• Works with Switchboard to ensure all HIP’s and WBK profiles are updated and sent out a least 1 week in advance for all departments to prepare accordingly
• Allocates responsibility and ensures the completion of the Operations Calendar every 2 weeks
• Assists the Assistant Front Office Manager in ordering and controlling the Gifts at Cape Grace
• Responsible for the monthly staff transport budget – Switchboard to complete and to be signed off by a Front Office Supervisor
• Responsible to complete the staff transport invoice on a monthly basis and to be signed off by a manager
• Responsible for the management and preparation of all special events celebrated in Cape Town, Example: 2 Oceans Marathon, The Argus Marathon, Easter, Festive, ect
• Co-ordinate daily handover and closure of all shifts, including the monitoring and signing of daily checklists which are mandatory
• In the absence of any Switchboard, Reception or Concierge member the Front Office Supervisor is expected to arrange alternative cover and/or assist with the necessary duties needed to ensure the smooth operation of the department
• Assist with the management of all front office stores and has the responsibility to make sure PAR levels are inline with the occupancy
• Ensuring procedures are followed when dealing with all safety and security issues concerned;
• Participation of First Aid coverage and handling of all emergency related situations
• Ability to perform over and above the above required responsibilities in line with providing excellent leadership skills

Financial Attributes:

• Assist in the budgeting procedure for upselling and setting reasonable targets
• Encourage the upselling of the hotel vehicle to increase revenue
• Assist in driving the ALL – Loyalty programme and continuous follow through to ensure the targets are met
• Assist in promoting the upselling of all hotel facilities and outlets
• Assists the Assistant Front Office Manager in controlling the gifting budget

• Minimum of 2 years’ experience within a Supervisory Position preferably related to the hospitality industry
• Degree or Diploma in Hospitality Management is an asset
• Excellent communication (written/verbal) in the English language. Additional language is advantageous.
• Interpersonal skills and the ability to develop talent
• Ability to motivate, guide and coach a diverse colleague group
• Strong organizational, administrative and time management skills with the ability to be flexible with hours, days off, assignment and additional duties
• An operational knowledge and proficiency in Front Office Systems- including Opera Cloud and Microsoft Office suite (Word, Excel, PowerPoint)
• Excels in a fast paced and challenging team-oriented environment
• Solid knowledge of Front Office Procedures

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.