566 Front Office jobs in South Africa

Einleitung
Das Le Grand Bellevue gilt als eines der traditionsreichsten und ältesten Luxushotels in Gstaad. Es vereint den Luxus und die Raffinesse eines Grand Hotels mit der charmanten Atmosphäre eines gemütlichen Landhauses.

Wir suchen
für die Wintersaison 2025/2026
eine/n

Front Office Supervisor (m/w)
Ihre Aufgaben

• Check-in, Check-out, Kassenwesen, Debitoren
• Reservationen & Korrespondenz in der deutschen, französischen und englischen Sprache
• Individuelle Gästebetreuung vor Ort
• Allgemeine administrative Rezeptionsarbeiten
• Schichtleitung

Ihr Anforderungsprofil

• Kaufmännische Grundausbildung/mehrjährige Berufserfahrung an einer Hotelrezeption
• Erfahrung in der Luxushotellerie von Vorteil
• Sehr gute Sprachkenntnisse mündlich und schriftlich in den drei Sprachen Deutsch, Englisch und Französisch, - Weitere Sprachen von Vorteil
• Gute EDV - Kenntnisse (MS-Office / Opera Cloud)
• Gepflegte Umgangsformen mit einer guten Portion Herzlichkeit, Flexibilität, Verantwortungsbewusstsein, sicheres Auftreten und Liebe zum Detail
• Gästeorientiertes, professionelles Arbeiten, Verkaufstalent

Sie Erwartet

• Moderner Arbeitsplatz
• Dynamisches, kreatives, offenes und diversifiziertes Team mit Herz
• Bei Bedarf Unterkunft, verschiedene Verpflegungsmodele und Personalparkplatz. Uniform und dessen Reinigung
• Weltbekannte Bergdestination mit umwerfende Freizeitangebote in Sport und Kultur, YourGstaad-Karte mit vielen Interessanten Rabatte speziell für Mitarbeiter der Hotellerie.
• Ein offenes HirnHerzOhr und Hilfe in (fast) allen Belangen

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationProtea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa, 2076

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Reporting to the Hotel Operations Manager, the successful incumbent will be responsible for administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or equivalent.

• At least 2 years' experience in the guest services, front desk, or related professional area.

• 2-year Diploma from an accredited university in Hotel and Restaurant Management, Hospitality.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Preference will be given to South African nationals in line with government employment policies.

#LI-WD1

Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Maintain awareness of undesirable persons on property premises.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures

• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.
• Thank guests with genuine appreciation and provide a fond farewell.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Communication

• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.

Assists Management

• Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.
• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
• Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
• Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
• Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
• Collaborate with management to formally recognize hourly employees' performance contributions.
• Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
• Coordinate tasks and work with other departments to ensure that the department runs efficiently.
• Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.

Working with Others

• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Physical Tasks

• Read and visually verify information in a variety of formats (e.g., small print).
• Enter and locate work-related information using computers and/or point of sale systems.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.

Check-in/Check-out

• Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
• Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
• Sell a room/accommodation to guests without reservations based on availability.
• Organize and coordinate master accounts for arriving groups.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Verify and adjust billing for guests.
• Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
• Assign room according to guest request and preferences whenever possible.
• Ensure rates match market codes and that any exceptions are documented and include an explanation.
• Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
• Obtain and verify proper tax-exempt information for tax-exempt guests.
• Ask for and enter Marriott Rewards information (e.g., number, name, address) when taking reservation or checking guest in.
• Sign guests up for Marriott Rewards.
• Pre-register designated guests and prepare key packets.
• File guest room keys and ensure the safe keeping of keys at the Front Desk.
• File guest paperwork or documentation.
• Communicate to appropriate staff that there are guests that are waiting for an available room.
• Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
• Accommodate requests for room changes when possible.
• Review requests for late check-outs and approve according to occupancy.
• Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
• Print and fold folios and ensure that they are placed under each guest room door the night before check-out.
• Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
• Research and resolve disputed charges with credit card companies.
• Conduct group check-ins/outs.
• Clear departures in computer system to document that rooms are no longer occupied.
• Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
• Review out-of-order rooms daily to determine status and estimated date for return to room inventory.

Reservations/Blocking Rooms

• Confirm reservations and cancellations.
• Take reservations by phone, internet request, or in person.
• Identify any over-commitments by room type (e.g., bedding, view, size).
• Manage daily room inventory and determine room sales strategy (e.g., over-commitments).
• Anticipate sold-out situations and determine how many rooms are over-committed.
• Perform call-arounds of surrounding area properties for occupancy and rate, and maintain list of alternative accommodations.
• Obtain satisfactory alternative accommodations for guests with reservations when the property cannot accommodate them.
• Ensure that current information on rates, packages, and promotions is available at the Front Office.
• Cancel reservations that are not secured with a credit card after designated time.
• Respond to fax/email reservation requests.
• Block rooms in the computer and identify designated requirements and requests (e.g., guaranteed room types, special requests, VIP's, early arrivals, guest recognition).
• Perform duplicate reservation checks.
• Pull rooms from inventory for group blocks and ensure rooming lists are correct and updated in computer systems.
• Track complimentary rooms and ensure they are allocated appropriately.

Communications

• Operate telephone switchboard station in order to answer telephone calls.
• Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
• Communicate guest and employee messages by printing messages and arranging for delivery of printed messages.
• Serve as liaison with Regional/Central Reservation Centers.
• Update property extensions and caller identification display.
• Activate and deactivate guest room message lights as appropriate.
• Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls.
• Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Make photocopies at request of guests.
• Transfer guests with internet access issues to the internet service provider's customer support line.
• Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless).
• Test beepers and radios to ensure communications equipment works properly.
• Make pre-departure calls to guests to identify needs related to wake-up, transportation, etc.
• Forward calls to Front Desk during breaks, at night or whenever the switchboard is unattended.

Reports/Recordkeeping

• Review shift logs/daily memo books and document pertinent information in logbooks.
• Log all guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation of guest problems and solution.
• Document maintenance needs on work orders and submit to manager/supervisor.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Print contingency lists to have a record of all guests in case of emergency.
• Compile list of guests with extended stays for guest recognition purposes.
• Run credit card authorization report and check for discrepancies.
• Complete the Room Rate Variance Report.
• Maintain and update database containing preferences of repeat and VIP guests.

Greet/Escort Guests

• Open doors and assist guests/residents/visitors entering and leaving property.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Guest Services

• Make pre-arrival, midstay, and post-stay calls to guests to ensure needs are met.
• Send and respond to emails and website requests from guests.
• Compile and distribute list of anticipated services and amenities to relevant departments.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
• Accept and record wake-up call requests and deliver to appropriate department.
• Maintain welcome beverage station.
• Deliver wake-up calls for guests at requested time.
• Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest/resident rooms.
• Deliver and retrieve guest/resident dry cleaning/laundry.
• Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo.
• Log lost and found items and help guests locate lost items.
• Sell snacks, beverages, and other supplies (such as toothpaste and over-the-counter medications) to guests.
• Bake pre-made cookies in the restaurant.
• Monitor and maintain supply and cleanliness of coffee station.

At Your Service/Delighted to Serve

• Input room service orders into computer system.
• Follow up with guest regarding satisfaction with guest-related issues.

VIP/Concierge Services

• Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
• Maintain updated resource materials on all vendors and information to accommodate guest/resident requests.
• Respond to guest/resident requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests/residents with unique needs.
• Complete confirmation cards and deliver to guest/residents upon completion of each arrangement coordinated for guest.
• Telephone newly registered guests after check-in to establish their needs and satisfaction, and follow up on any guest requests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Greet and escort VIPs to their rooms upon arrival.
• Call or assist VIPs on their first day to ensure all their requests and needs are met, as well as ask their preferences for time of requested service(s).

Mail/Packages/Fax

• Receive, deliver, and document incoming packages for guests.
• Distribute incoming mail and faxes to guests and staff.
• Package, label, and ship items for guests, maintaining receipts and paperwork on all shipped items for tracking and billing purposes, and ensuring charges are applied to proper accounts, room numbers, or credit cards.
• Prepare and send faxes to appropriate personnel and guests.
• Coordinate delivery of packages and/or boxes to the proper meeting room or guest room.

Group Events

• Direct guests to their meeting/function rooms and all property areas.
• Verify that group's food and beverages are refilled and that meeting rooms are maintained (e.g., emptying of trashcans, removal of dirty dishes) during event.

Business Center

• Open and close the Business Center.
• Assist guests with their business center needs (e.g., copies, faxes, typing) and bill services.
• Rent and/or sell electronics or miscellaneous office supplies (e.g., cell phones, cameras, laptop, paper cutters, paper products) to guests.

Parking

• Dispatch bell staff or valet staff as needed.
• Communicate parking procedures to guests/visitors.
• Stock jogger station with clean towels, bottled water, and/or fruits.
• Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor.

Cash Handling

• Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
• Count bank at end of shift and secure bank.
• Balance and drop receipts according to Accounting specifications.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Provide change to guests.
• Cash guests' personal checks and traveler's checks.
• Reconcile all guest checks in the computer system and maintain accountability for all financial transactions.
• Obtain manual authorizations and follow all Accounting procedures when computer system is down.

Finance-Related

• Process accounts receivable (e.g., direct billing, invoices).
• Assist staff with expediting problem payments (e.g., problems processing credit card).
• Print credit check report, review status of each account, and follow up on accounts beyond approved credit limits.
• Process advance payment/e-commerce reservations.
• Maintain original copies of all billed services for accounting purposes and organize Group receipts, ensuring they are accounted and copied for bill review.
• Handle deposits of payment checks to the property by documenting information and putting checks in drop.

Inventory/Procurement

• Monitor inventory and order general office supplies (fax paper, copier toner, etc.) for the department.
• Order and stock supplies for guests, such as snacks, beverages, and toiletries.
• Establish and maintain relationships with outside vendors.

Maintenance/Security

• Escort unwelcome persons off property and/or contact Security when necessary.
• Announce all visitors to guests before allowing them to go up, permitting access only to authorized visitors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Please read this job description carefully. If you do not have the skills or requirements, you will be rejected.

Hotel Experience Mandatory.

Job description

Skills & Requirements:

• Matric / Grade 12
• At least 3 - 5 years Hotel/ Resort experience as Receptionist/Reservation
• Good English communication skills
• Sales and results driven person
• Friendly nature
• Telephone etiquette
• Computer literate
• Well-presented and sober habits
• Willing to work shifts
• Ability to work under pressure
• Strong APEX (PMS) knowledge
• Must have previous hotel receptionist experience
• Only SOUTH AFRICAN CITIZENS can apply

Duties will include but are not limited to:

• Switchboard duties and telephonic reservations
• Front Desk duties
• Welcoming, checking in and out of guests
• Assisting guests with queries and complaints in a prompt and professional manner
• Processing guest's payments and other Administration duties
• Night auditing
• Importing and Exporting of computer files
• APEX/PLUSPOINT knowledge

Offer

• Market related salary - negotiable
• Provident fund
• Training and Development with high possibility to grow within the company (after completion of at least 12 months)
• Single unfurnished accommodation at minimum cost per month (deducted from salary)

Job Types: Full-time, Permanent

Pay: R5 690,00 per month

Work Location: In person

About the Role

To manage and control all operational and accounting aspects of the Front Office including Reservations, Night Audit, Maintenance and Housekeeping.

Responsibilities

Financial:

• Maximise room revenue, room sales and achieve maximum room rates by ensuring off peak and valley occupancy periods, comparisons with the local markets and industry related statistics.
• Responsible for the financial aspects of the Front Desk Operation by ensuring that all charges raised and deviances recorded.
• Petty cash / Front Office float strictly controlled and all dockets correctly authorised.
• All telephone, copies and email revenues are generated.
• Daily house lists are distributed.
• Regular float counts are undertaken, and float has adequate change.
• All debtors are recorded, accounted for, and all supporting documentation is gathered and given to accounts department.

Operations:

• Responsible for adhering to operating systems and procedures for the Front Desk Department in compliance with company standards and procedures.
• Act as Host Manager when working DM shifts.
• As a duty manager, you need to be familiar with the duties and responsibilities of the Food and Beverage manager to ensure the smooth running of the restaurant and related food and beverage departments e.g. Bistro and Caamil's.
• Responsible for the provision and implementation of operating systems and procedures for all Front Desk departments in accordance with company standards and requirements. The departments will include Switchboard, reception, night audit, porter and housekeeping.
• Responsible for the provision, implementation and monitoring of guest services throughout the unit in accordance with company standards and requirements. This would include correct provisional scheduling of personnel and facilities as well as extensive contact with guests and liaison with personnel.
• Responsible to communicate by holding daily/weekly/monthly Front Office meetings and to make minutes thereof. To inform all staff of the new procedures by way of memo and to agree all new proceedings with the Rooms Division and General Manager prior to implementation.
• Responsible for ensuring liaison between Front Desk and Maintenance departments are undertaken on a daily basis, and that all units are maintained on a day to day basis.
• Check all correspondence / paperwork off all receptionists for accuracy.
• Ensure that all fruit platters, mineral waters and other room drops are ordered accurately, and delivered to room on time with correct serving utensils.
• Report all faulty equipment to management.
• Accurate and timeous monthly operating equipment count.
• Preparation of monthly orders for paper supplies, toner, cartridges, stationary and guest supplies.
• Check and return rooms to reception as soon as they are ready.
• Duty manager shifts, with responsibilities including opening and closing the hotel, receiving of deliveries, checking guest satisfaction in the restaurant, opening and closing of the conference centre, VNL membership sign up and ensuring liaison between Front Desk and Maintenance and Housekeeping is undertaken on a daily basis, and that all units are available and maintained on a day-to-day basis.
• Responsible to ensure all work is prepared and presented in accordance with Company standards, and in type set.
• Ensure daily pit checks & credit checks are done.
• Ensure detailed handover of shifts are done in an orderly and unrushed manner.
• Ensure that all lost property is recorded and stored.
• Report public area maintenance problems to the relevant department immediately.
• Ensure that all guest complaints are followed up and rectified immediately and in a professional manner.
• Ensure that the reception area creates a positive impression by keeping it neat, tidy and orderly.
• Ensure that you and all staff reporting to you are dressed correctly and are wearing a name badge.
• All guests to be met, registered and roomed within 5 minutes of arrival at the hotel.
• Ensure that groups are met, registered and roomed within 10 minutes of arrival at the hotel.
• Ensure stationary levels are accurate.
• Attend meetings and training as requested.
• Know and use the Front Office Operations manual.
• Ensure you are familiar with the hotels Emergency Procedures.

Human Resources:

• Conduct annual appraisals with your staff.
• Induction and training of all new employees and trainees in to Front Office.

Qualifications

• QUALIFICATION:
  Matric. Relevant Hospitality qualification / experience.
• EXPERIENCE:
  Previous experience in a similar role. Must have OPERA experience.

Required Skills

• COMMUNICATION:
  Verbal Communication, Comprehension.
• COGNITION/THINKING:
  Analysis/Reasoning, Decision making & judgement.
• PERSONAL EFFECTIVENESS:
  Self-Management, Stress Tolerance, Attention to detail.
• INTERACTION WITH OTHERS:
  Influencing others, Teamwork.
• MANAGEMENT QUALITIES:
  Business Alignment, Strategic Vision.

Due to the large number of CV's received, only candidates that meet the minimum requirements will be contacted. If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

Ready to Join? If you're ready to take your career to new heights and be part of something truly special, we want to hear from you Apply now or send your resume to and embark on a journey filled with excitement, growth, and endless possibilities.

Company Description

We are a Fleet management and maintenance company at the forefront of the ever-evolving automobile industry. Our focus is on enhancing efficiency, safety, and reliability for our clients through customized solutions.

Role Description

This is a full-time role for a Front Office Assistant. The role is located in Sandton. The Front Office Assistant will handle a variety of day-to-day tasks, with a solid track record. Expertise in key accounting functions such as generating invoices, processing supplier payments, updating and balancing spreadsheets, capturing journals, and preparing accurate financial records. With a strong foundation in bookkeeping. The candidate must be detail-oriented professional who thrives in structured environments.

Qualifications

• Strong Interpersonal Skills and Phone Etiquette
• Proficiency in bookkeeping
• Clerical Skills and attention to detail
• Excellent written and verbal communication skills
• Ability to work both independently and as part of a team
• Experience in the automotive or fleet management industry is a plus

We are seeking friendly, professional, and guest-focused Front Office Receptionists to join the team at a well-established luxury property in Cape Town.

This is a fantastic opportunity for hospitality professionals who are passionate about delivering exceptional guest experiences and thrive in a high-energy, service-driven environment. If you are organised, detail-oriented, and love being the welcoming face of a busy front desk, we would love to hear from you.

Responsibilities:

• Warmly welcome guests and assist with check-ins, check-outs, and all front desk procedures.
• Efficiently manage reservations, cancellations, room assignments, and billing processes using Opera PMS.
• Provide accurate information about the property's services, facilities, and nearby attractions.
• Handle guest queries, special requests, and complaints with professionalism and care.
• Answer incoming calls and emails with courtesy and clarity, following appropriate etiquette.
• Process guest payments, issue invoices, and maintain accurate financial records.
• Coordinate with other departments to fulfil guest requests and ensure seamless service.
• Complete end-of-shift procedures and daily administrative tasks.
• Ensure the front desk area remains clean, organized, and presentable at all times.
• Maintain compliance with company policies and health and safety protocols.

Requirements:

• 1–2 years' experience as a hotel receptionist in a 4- or 5-star environment.
• Formal qualification in hospitality or front office operations is advantageous.
• Proficient in Opera PMS and Microsoft Office.
• Impeccable grooming, communication, and customer service skills.
• Calm, confident, and courteous approach to problem-solving and guest interactions.
• Excellent multitasking, planning, and time management abilities.
• Fluent in English, both written and verbal.
• Flexibility to work shifts, including weekends, public holidays, and evenings.
• A collaborative spirit and positive attitude in a team-driven environment.

SANSA has the mandate to drive the promotion and use of space and cooperation in space-related activities. To achieve this mandate, the Agency fosters research in space science and technology advances space engineering programmes and supports the creation of an environment conducive to industrial development in space technologies within the framework of national government policy. More information about the organisation can be found at

SANSA thrives on its employees' creativity, competencies, expertise and ingenuity to succeed in a high-performing environment. If you aspire to the values of care, customer-centricity, trust, collaboration and innovation, then SANSA could be the place for you.

The following opportunity exists in SANSA to be filled by an individual with the relevant skills, drive, competencies and qualifications.

Reporting to the SHEQ Manager, the candidate will be responsible for reception, office administration, access control and SHEQ administration. The candidate must be professional, presentable, well spoken, client-oriented and take pride in their work.

As the first point of contact between employees, security and external stakeholders on-site, the ideal candidate must have sparkling and welcoming personality. The candidate must also possess character attributes of being resourceful, proactive, energetic, a self-starter and multitasker.

Keyperformanceareaswill include, but are not limited to:

• Ensuring smooth operations of the front office at the site
• Acting as a point of entry for visitors into the facilities by electronically completing and authorising access
• Welcoming and ushering visitors to the meeting points
• Preparing and offering welcome drinks for guests
• Managing and updating electronic noticeboards and screens
• Screening and directing calls and emails in a professional and efficient manner
• Liaising with internal and external stakeholders on booking and meeting arrangements (booking appointments, managing meeting rooms reservations, and coordinating schedules for staff members)
• Handling queries and complaints from employees, clients or external stakeholders and facilitating official responses
• Purchasing office supplies and monitoring inventory (i.e. groceries, kitchenware and hygiene materials)
• Ensuring that deliveries are received by relevant recipients (or when necessary, receive deliveries on behalf of recipients)
• Maintaining and updating records and files on office expenses
• Maintaining several databases, including staff birthdays and telephone lists
• Ensuring the highest standards of general housekeeping of print room, storeroom, reception area, boardrooms and kitchens
• Providing SHEQ administration (facilitating SHE committee meetings, taking minutes, updating all required documents on the existing integrated management system (IMS), assisting with incident log, compiling SHE communication (toolbox talks), coordinating SHE training and emergency drills
• Proactively ensuring that a positive reputation is created and maintained at all relevant touchpoints.

The ideal candidate must have the following qualifications and experience:

• Grade 12 (matric) and a certificate in administration or equivalent qualification
• A 3-year diploma/degree in administration or equivalent qualification, together with any SHERQ-related certificate would be advantageous
• At least 3 years of work experience in reception, office administration or SHERQ administration
• Computer literacy in Sage X3, Word, Excel, SharePoint, PowerPoint and Outlook
• Excellent communication and people skills
• Good organisational and multitasking abilities
• Be tech-savvy (iPad, cellphone applications, Wi-Fi, electronic messaging boards, social media, etc.)
• A valid drivers license

Should you meet the above requirements, please upload your detailed CV and apply on

Disclaimer

Due to the high volume of applications received, only shortlisted candidates will be contacted. Should a candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavour to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with SANSA's Employment Equity plans. SANSA reserves the right to defer or close a vacancy at any time.

Background verification, including criminal records, credit checks, security clearances, qualifications, and citizenship checks, as well as competency assessment and psychometric testing, shall form part of the selection process. By applying for this vacancy, the candidates consent that SANSA can collect, process, and share their Personal Information (PI) for verification, assessments, and employment purposes only.

Job Description: Front Office / Reception Staff

Pre-Opening | Yamu Lifestyle Resort – Clanwilliam, Cederberg

Key Responsibilities

1. Guest Arrival & Departure

• Deliver a warm, professional, and memorable welcome to all guests.
• Handle check-ins, check-outs, and reservations with accuracy and efficiency.
• Assist with luggage coordination, transfers, and guest orientation on arrival.

2. Guest Relations & Experience

• Serve as the central point of contact for guest requests, questions, and concerns.
• Provide information about resort facilities, activities, and local attractions.
• Anticipate guest needs and ensure prompt and personalized service at all times.

3. Reception & Administrative Duties

• Operate the resort's front office systems, including reservations, billing, and POS.
• Handle phone calls, emails, and messages with courtesy and professionalism.
• Maintain accurate guest records and ensure data confidentiality.

4. Coordination & Communication

• Liaise with Housekeeping, Food & Beverage, and Spa teams to ensure guest requests are fulfilled.
• Report maintenance issues or guest feedback promptly to the management team.
• Support smooth daily operations by ensuring clear communication between departments.

5. Standards & Professionalism

• Uphold Yamu's standards of service, appearance, and sustainability in all guest interactions.
• Ensure the reception and lobby areas remain tidy, welcoming, and well-presented.
• Follow Standard Operating Procedures (SOPs) for guest handling, emergencies, and security.

Requirements & Competencies

• Previous experience in Front Office or Reception in a hotel, resort, or guesthouse environment preferred.
• Strong interpersonal and communication skills.
• Professional, well-groomed, and guest-oriented personality.
• Ability to multitask and work calmly under pressure.
• Computer literacy (reservations systems, MS Office, POS systems).
• Flexible, reliable, and willing to support the team in a pre-opening environment.

What We Offer

• The chance to be part of a landmark eco-luxury pre-opening resort in the Cederberg.
• Direct guest-facing role with opportunities to make lasting impressions.
• A dynamic, supportive work environment with training and growth potential.
• Competitive remuneration aligned with experience, plus performance-based growth opportunities.
• Starting salary to be discussed during a face-to-face interview on Yamu Land, after experiencing the extraordinary project first-hand.

Job Type: Full-time

Pay: R5 000,00 - R9 000,00 per month

Work Location: In person