21 Hotel Groups jobs in South Africa
Hotel Operations Manager
R900000 - R1200000 Y
Marriott International
Posted today
Job Viewed
Job Description
Additional Information
Job Number
Job CategoryRooms & Guest Services Operations
LocationProtea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa, 2076
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
- High school diploma
- 4 years' experience in the guest services, front desk, housekeeping, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
CORE WORK ACTIVITIES
Leading Operations Team
- Set service standards and ensure compliance with brand, legal, and health regulations.
- Conduct regular performance reviews of outlet managers and ensure corrective actions are implemented where necessary.
- Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Focuses on team's future growth by fostering an environment of learning and development
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Ensures that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Managing Property Operations Function(s)
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Ensure seamless integration between F&B, Rooms Division, Sales & Events and Marketing to support hotel-wide initiatives, guest satisfaction, and revenue generation.
- Lead operational planning for high-impact events, seasonal activations and VIP experiences.
Managing and Monitoring Activities that Affect the Guest Experience
- Ensure that the F&B experience contributes meaningfully to overall guest satisfaction scores and loyalty.
- Personally engage with key guests and stakeholders during peak service periods and special events.
- Takes proactive approaches when dealing with guest concerns.
- Responds timely to customer service department request.
- Ensures all team members meet or exceed all hospitality requirements.
- Align all F&B operations with the brand's lifestyle positioning, ensuring consistency in guest experience, service style, and culinary identity.
- Drive innovation in food and beverage offerings to reflect market trends and guest expectations, while maintaining profitability.
Managing Profitability
- Assists in performing required annual Quality audit with GM & RD.
- Ensures a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Assist with budgeting, forecasting and financial performance of all F&B outlets.
- Monitor key metrics such as revenue per available seat hour (RevPASH), food and beverage cost ratios and labor efficiency.
Conducting Human Resources Activities
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Ensures orientations for new team members are thorough and completed in a timely fashion.
- Support leadership development of the Banqueting Manager and Restaurant & Bar Manager.
- Champion a culture of service excellence, accountability, and continuous improvement across all F&B teams.
MANAGEMENT COMPETENCIES
Leadership
- Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
- Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
- Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Managing Execution
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Building Relationships
- Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
- Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
- Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
- General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
- Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
- Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
- Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
- Writing - Communicates effectively in writing as appropriate for the needs of the audience.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
This advertiser has chosen not to accept applicants from your region.
0
Groups & Events Coordinator - Protea Hotel Fire & Ice by Marriott Cape Town
R150000 - R250000 Y
Marriott International
Posted today
Job Viewed
Job Description
Additional Information
Job Number
Job CategoryReservations
LocationProtea Hotel Fire & Ice Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa, 8018
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Maintain awareness of undesirable persons on property premises.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
General Food and Beverage Services
- Notify management of maintenance repairs issues.
- Assist your and other departments when needed to ensure optimum service to guests.
Assists Management
- Communicate with guests, other employees, or departments to ensure guest needs are met.
Physical Tasks
- Read and visually verify information in a variety of formats (e.g., small print).
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Move through narrow, confined, or elevated spaces.
- Move over sloping, uneven, or slippery surfaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Analytical Skills
- Decision-Making
- Learning
- Problem Solving
- Computer Skills
Interpersonal Skills
- Interpersonal Skills
- Team Work
- Customer Service Orientation
- Diversity Relations
Communications
- Communication
- Listening
- English Language Proficiency
- Applied Reading
- Telephone Etiquette Skills
- Writing
Personal Attributes
- Integrity
- Positive Demeanor
- Presentation
- Dependability
- Stress Tolerance
- Adaptability/Flexibility
- Initiative
- Safety Orientation
Organization
- Multi-Tasking
- Time Management
- Detail Orientation
- Planning and Organizing
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
#LI-Onsite
LI-TK1Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
This advertiser has chosen not to accept applicants from your region.
1
Groups & Events Coordinator - Protea Hotel Fire & Ice! by Marriott Cape Town
Cape Town, Western Cape
Marriott
Posted 28 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Reservations
**Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa, 8018VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Safety and Security
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Maintain awareness of undesirable persons on property premises.
Policies and Procedures
+ Protect the privacy and security of guests and coworkers.
+ Maintain confidentiality of proprietary materials and information.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Follow company and department policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
Guest Relations
+ Address guests' service needs in a professional, positive, and timely manner.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Talk with and listen to other employees to effectively exchange information.
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
+ Provide assistance to coworkers, ensuring they understand their tasks.
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
+ Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Working with Others
+ Support all co-workers and treat them with dignity and respect.
+ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
+ Partner with and assist others to promote an environment of teamwork and achieve common goals.
+ Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
General Food and Beverage Services
+ Notify management of maintenance repairs issues.
+ Assist your and other departments when needed to ensure optimum service to guests.
Assists Management
+ Communicate with guests, other employees, or departments to ensure guest needs are met.
Physical Tasks
+ Read and visually verify information in a variety of formats (e.g., small print).
+ Visually inspect tools, equipment, or machines (e.g., to identify defects).
+ Stand, sit, or walk for an extended period of time or for an entire work shift.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
+ Move through narrow, confined, or elevated spaces.
+ Move over sloping, uneven, or slippery surfaces.
+ Move up and down stairs and/or service ramps.
+ Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Analytical Skills
+ Decision-Making
+ Learning
+ Problem Solving
+ Computer Skills
Interpersonal Skills
+ Interpersonal Skills
+ Team Work
+ Customer Service Orientation
+ Diversity Relations
Communications
+ Communication
+ Listening
+ English Language Proficiency
+ Applied Reading
+ Telephone Etiquette Skills
+ Writing
Personal Attributes
+ Integrity
+ Positive Demeanor
+ Presentation
+ Dependability
+ Stress Tolerance
+ Adaptability/Flexibility
+ Initiative
+ Safety Orientation
Organization
+ Multi-Tasking
+ Time Management
+ Detail Orientation
+ Planning and Organizing
**Education**
High school diploma/G.E.D. equivalent
**Related Work Experience**
At least 1 year of related work experience
**Supervisory Experience**
No supervisory experience is required
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
**#LI-Onsite**
#LI-TK1
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Reservations
**Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa, 8018VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Safety and Security
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Maintain awareness of undesirable persons on property premises.
Policies and Procedures
+ Protect the privacy and security of guests and coworkers.
+ Maintain confidentiality of proprietary materials and information.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Follow company and department policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
Guest Relations
+ Address guests' service needs in a professional, positive, and timely manner.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Talk with and listen to other employees to effectively exchange information.
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
+ Provide assistance to coworkers, ensuring they understand their tasks.
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
+ Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Working with Others
+ Support all co-workers and treat them with dignity and respect.
+ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
+ Partner with and assist others to promote an environment of teamwork and achieve common goals.
+ Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
General Food and Beverage Services
+ Notify management of maintenance repairs issues.
+ Assist your and other departments when needed to ensure optimum service to guests.
Assists Management
+ Communicate with guests, other employees, or departments to ensure guest needs are met.
Physical Tasks
+ Read and visually verify information in a variety of formats (e.g., small print).
+ Visually inspect tools, equipment, or machines (e.g., to identify defects).
+ Stand, sit, or walk for an extended period of time or for an entire work shift.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
+ Move through narrow, confined, or elevated spaces.
+ Move over sloping, uneven, or slippery surfaces.
+ Move up and down stairs and/or service ramps.
+ Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Analytical Skills
+ Decision-Making
+ Learning
+ Problem Solving
+ Computer Skills
Interpersonal Skills
+ Interpersonal Skills
+ Team Work
+ Customer Service Orientation
+ Diversity Relations
Communications
+ Communication
+ Listening
+ English Language Proficiency
+ Applied Reading
+ Telephone Etiquette Skills
+ Writing
Personal Attributes
+ Integrity
+ Positive Demeanor
+ Presentation
+ Dependability
+ Stress Tolerance
+ Adaptability/Flexibility
+ Initiative
+ Safety Orientation
Organization
+ Multi-Tasking
+ Time Management
+ Detail Orientation
+ Planning and Organizing
**Education**
High school diploma/G.E.D. equivalent
**Related Work Experience**
At least 1 year of related work experience
**Supervisory Experience**
No supervisory experience is required
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
**#LI-Onsite**
#LI-TK1
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
2
Boutique Hotel Manager and Event Management
Bryanston, Gauteng
R400000 - R1200000 Y
The Wesley Boutique Hotel & Spa
Posted today
Job Viewed
Job Description
Job Description:
We are seeking a dynamic and experienced boutique hotel manager with a knack for event planning to oversee the daily operations of our esteemed guesthouse, The Wesley Boutique Hotel. The ideal candidate must have a passion for delivering exceptional guest experiences and have a proven track record in hospitality management and event coordination. As the boutique hotel manager and event planner, you will be responsible for orchestrating memorable events while ensuring the smooth operation of our guesthouse.
Roles and responsibilities include but are not limited to:
Managing and coordinating staff schedules and duties, including event staff for special occasions.
Responding to and resolving guest inquiries and complaints promptly and professionally.
Ensuring the cleanliness and maintenance of guest rooms, common areas, and event spaces.
Overseeing the seamless check-in and check-out process for guests attending events or staying at the guesthouse.
Monitoring and managing guest reservations and bookings, including those for events and special occasions.
Implementing and maintaining initiatives to enhance guest satisfaction during their stay and at events.
Managing inventory and ordering supplies, including those necessary for events.
Planning, organizing, and executing various events, ranging from intimate gatherings to larger celebrations, ensuring each event meets or exceeds guest expectations.
Skills and Attributes:
Excellent communication and interpersonal skills to liaise effectively with guests, staff, and vendors.
Strong leadership qualities and problem-solving abilities to manage both day-to-day operations and event logistics.
Attention to detail and ability to multitask effectively in a fast-paced environment.
Capacity to work both independently and collaboratively as part of a team, fostering a positive work environment.
Experience in hospitality or guest services, with a demonstrated background in event planning and management.
Familiarity with reservation management software and event planning tools is advantageous.
Requirements:
Must possess your own or reliable transportation and hold a valid driver's license.
Minimum of 3 years' experience in a similar managerial position within the hospitality industry.
Willingness to live on-site as a live-in manager.
Flexible availability to work weekends and public holidays, as required.
Fluency in English is essential; proficiency in other languages is beneficial.
Expected start date: Immediate (Urgently hiring)
Job Type: Full-time
Ability to Commute:
- Bryanston, Gauteng (Required)
Job Type: Full-time
Experience:
- Hospitality: 3 years (Preferred)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
3
Accelerate Orientation Management Trainee - Protea Hotel by Marriott Mahikeng
Marriott
Posted 3 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Administrative
**Location** Protea Hotel Mahikeng, 80 Nelson Mandela Drive, Mahikeng, South Africa, South Africa, 2745VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**OVERVIEW**
Accelerate is a youth development program in either hospitality management or professional cookery that spans over a period of 3 years. It is aimed at South African nationals; and is designed to successfully drive increased levels of engagement and interest into this ever-growing sector. The objective of Accelerate is to ensure that each individual receives development, both practical and formal academic, to serve as a foundation for their career in hospitality.
_A requirement to apply for the Accelerate Program is a year of practical working experience in a hotel. If the individual completes the year of working experience with a hotel that forms part of Marriott, the individual is referred to as an Orientation Trainee. The purpose of the Orientation year is for the candidate to obtain realism of career choice and suitability for the industry; before applying and committing to the 3-year long program. Completing the Orientation year is not a guarantee that the candidate will be accepted onto the 3-year long program and candidates will be required to apply for 1st year intake towards the end of their Orientation year._
Here's to exploring, kickstarting your dream career and joining us on your journey!
**JOB SUMMARY**
During the Orientation year, Hospitality Management Trainees work in all the different departments of the hotel and Professional Cookery Trainees work in all the different sections that form part of, or contribute to, a hotel kitchen operation. This is to gain practical insight into hotel operations and to decide whether to apply for the 3-year long program.
Orientation Trainees are required to follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 5kg without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
**CANDIDATE PROFILE**
**EDUCATION AND EXPERIENCE**
+ Must be a South African citizen by birth
+ Must be between the ages of 18 and 22; and not turn older than 22 in the year being applied for
+ Matric (Grade 12) certificate or equivalent accredited NQF or NCV Level 4 qualification
+ Must have passed all 7 Matric (Grade 12) subjects; preferably each subject must be achieved at 50% and higher
+ Candidates that do not meet the required Matric results will be reviewed on a case by case basis
+ Only applicants that do not have any post Matric / NQF 4 / NCV 4 qualifications will be considered
**DOCUMENTATION TO BE UPLOADED AS PART OF THE APPLICATION**
+ Matric Certificate and/or Statement or Results (if currently in Matric, please submit your September report card)
+ Curriculum Vitae
+ Cover letter outlining the reasons for wanting to apply
**What else do we offer you?**
+ A professional environment to work in and the opportunity to learn from others in the hospitality industry;
+ Being part of the biggest hotel company in the world and career possibilities within Marriott International;
+ Personal coaching and training to support with your career development;
+ A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year
**CORE COMPETENCIES**
+ Excellent written and verbal communication skills
+ Self-directed and able to work without supervision
+ Team player - works well as an individual and with co-workers
+ Energetic and eager to tackle new projects and ideas
+ Highly self-started, motivated individual who thrives in a multi-tasking, fast paced environment
+ Passionate about hospitality industry and the ability to make things brilliant
+ Punctual and strong organizational skills
+ Flexible in working different shifts, like: AM, PM and during the nights
+ Good communication or social skills
**WHAT TO EXPECT IF YOU APPLY FOR THE 3-YEAR PROGRAM AFTER COMPLETING ORIENTATION**
Our 3-year long In-Service Trainee Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. The program equips trainees with practical skills, theoretical knowledge and a broad understanding of the industry. You will learn first-hand about a hotel's operations.
Trainees are placed with a new hotel that forms part of the Marriott group of hotels in South Africa each year. Trainees are transferred to gain the experience of working in different types of hotels (i.e. city centre, resort, country; different star-gradings; different managers to learn different management styles). The location at which a trainee may be placed is at the discretion of the program managers, although the personal circumstances of the trainee will be taken into consideration where possible. Trainees will spend a minimum of 1 year with a hotel before being transferred to a new hotel. Hotel transfers take place in January of each respective year and trainees are advised by the end of November where they have been placed for the following year.
Each year focusses on different aspects of the business, however discipline exposure may overlap:
+ Hospitality Management: 1st year Food & Beverage related operations; 2nd year Rooms Division related operations; 3rd year Back of house & management related operations.
+ Professional Cookery: 1st year Cold Food & related preparation; 2nd year Hot Food & related preparation; 3rd year All Food preparation functions & management operations.
The theoretical aspect of the industry is covered by study-release periods at Hotel or Culinary School, as well as attending a number of short courses and completing online eLearning programmes during each year. The trainees are also required to study and complete a portfolio of evidence in their own time. The costs of these are carried by the company.
Graduates are required to take up employment with the company for one year upon graduation and the company supports all graduates to acquire suitable full-time and permanent employment.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-WG1_
#LI-Onsite
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Administrative
**Location** Protea Hotel Mahikeng, 80 Nelson Mandela Drive, Mahikeng, South Africa, South Africa, 2745VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**OVERVIEW**
Accelerate is a youth development program in either hospitality management or professional cookery that spans over a period of 3 years. It is aimed at South African nationals; and is designed to successfully drive increased levels of engagement and interest into this ever-growing sector. The objective of Accelerate is to ensure that each individual receives development, both practical and formal academic, to serve as a foundation for their career in hospitality.
_A requirement to apply for the Accelerate Program is a year of practical working experience in a hotel. If the individual completes the year of working experience with a hotel that forms part of Marriott, the individual is referred to as an Orientation Trainee. The purpose of the Orientation year is for the candidate to obtain realism of career choice and suitability for the industry; before applying and committing to the 3-year long program. Completing the Orientation year is not a guarantee that the candidate will be accepted onto the 3-year long program and candidates will be required to apply for 1st year intake towards the end of their Orientation year._
Here's to exploring, kickstarting your dream career and joining us on your journey!
**JOB SUMMARY**
During the Orientation year, Hospitality Management Trainees work in all the different departments of the hotel and Professional Cookery Trainees work in all the different sections that form part of, or contribute to, a hotel kitchen operation. This is to gain practical insight into hotel operations and to decide whether to apply for the 3-year long program.
Orientation Trainees are required to follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 5kg without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
**CANDIDATE PROFILE**
**EDUCATION AND EXPERIENCE**
+ Must be a South African citizen by birth
+ Must be between the ages of 18 and 22; and not turn older than 22 in the year being applied for
+ Matric (Grade 12) certificate or equivalent accredited NQF or NCV Level 4 qualification
+ Must have passed all 7 Matric (Grade 12) subjects; preferably each subject must be achieved at 50% and higher
+ Candidates that do not meet the required Matric results will be reviewed on a case by case basis
+ Only applicants that do not have any post Matric / NQF 4 / NCV 4 qualifications will be considered
**DOCUMENTATION TO BE UPLOADED AS PART OF THE APPLICATION**
+ Matric Certificate and/or Statement or Results (if currently in Matric, please submit your September report card)
+ Curriculum Vitae
+ Cover letter outlining the reasons for wanting to apply
**What else do we offer you?**
+ A professional environment to work in and the opportunity to learn from others in the hospitality industry;
+ Being part of the biggest hotel company in the world and career possibilities within Marriott International;
+ Personal coaching and training to support with your career development;
+ A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year
**CORE COMPETENCIES**
+ Excellent written and verbal communication skills
+ Self-directed and able to work without supervision
+ Team player - works well as an individual and with co-workers
+ Energetic and eager to tackle new projects and ideas
+ Highly self-started, motivated individual who thrives in a multi-tasking, fast paced environment
+ Passionate about hospitality industry and the ability to make things brilliant
+ Punctual and strong organizational skills
+ Flexible in working different shifts, like: AM, PM and during the nights
+ Good communication or social skills
**WHAT TO EXPECT IF YOU APPLY FOR THE 3-YEAR PROGRAM AFTER COMPLETING ORIENTATION**
Our 3-year long In-Service Trainee Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. The program equips trainees with practical skills, theoretical knowledge and a broad understanding of the industry. You will learn first-hand about a hotel's operations.
Trainees are placed with a new hotel that forms part of the Marriott group of hotels in South Africa each year. Trainees are transferred to gain the experience of working in different types of hotels (i.e. city centre, resort, country; different star-gradings; different managers to learn different management styles). The location at which a trainee may be placed is at the discretion of the program managers, although the personal circumstances of the trainee will be taken into consideration where possible. Trainees will spend a minimum of 1 year with a hotel before being transferred to a new hotel. Hotel transfers take place in January of each respective year and trainees are advised by the end of November where they have been placed for the following year.
Each year focusses on different aspects of the business, however discipline exposure may overlap:
+ Hospitality Management: 1st year Food & Beverage related operations; 2nd year Rooms Division related operations; 3rd year Back of house & management related operations.
+ Professional Cookery: 1st year Cold Food & related preparation; 2nd year Hot Food & related preparation; 3rd year All Food preparation functions & management operations.
The theoretical aspect of the industry is covered by study-release periods at Hotel or Culinary School, as well as attending a number of short courses and completing online eLearning programmes during each year. The trainees are also required to study and complete a portfolio of evidence in their own time. The costs of these are carried by the company.
Graduates are required to take up employment with the company for one year upon graduation and the company supports all graduates to acquire suitable full-time and permanent employment.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-WG1_
#LI-Onsite
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
4
Accelerate Orientation Management Trainee - Protea Hotel by Marriott Midrand
Midrand, Gauteng
Marriott
Posted 3 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Administrative
**Location** Protea Hotel Midrand, 14th Street, Midrand, South Africa, South Africa, 1685VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**OVERVIEW**
Accelerate is a youth development program in either hospitality management or professional cookery that spans over a period of 3 years. It is aimed at South African nationals; and is designed to successfully drive increased levels of engagement and interest into this ever-growing sector. The objective of Accelerate is to ensure that each individual receives development, both practical and formal academic, to serve as a foundation for their career in hospitality.
_A requirement to apply for the Accelerate Program is a year of practical working experience in a hotel. If the individual completes the year of working experience with a hotel that forms part of Marriott, the individual is referred to as an Orientation Trainee. The purpose of the Orientation year is for the candidate to obtain realism of career choice and suitability for the industry; before applying and committing to the 3-year long program. Completing the Orientation year is not a guarantee that the candidate will be accepted onto the 3-year long program and candidates will be required to apply for 1st year intake towards the end of their Orientation year._
Here's to exploring, kickstarting your dream career and joining us on your journey!
**JOB SUMMARY**
During the Orientation year, Hospitality Management Trainees work in all the different departments of the hotel and Professional Cookery Trainees work in all the different sections that form part of, or contribute to, a hotel kitchen operation. This is to gain practical insight into hotel operations and to decide whether to apply for the 3-year long program.
Orientation Trainees are required to follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 5kg without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
**CANDIDATE PROFILE**
**EDUCATION AND EXPERIENCE**
+ Must be a South African citizen by birth
+ Must be between the ages of 18 and 22; and not turn older than 22 in the year being applied for
+ Matric (Grade 12) certificate or equivalent accredited NQF or NCV Level 4 qualification
+ Must have passed all 7 Matric (Grade 12) subjects; preferably each subject must be achieved at 50% and higher
+ Candidates that do not meet the required Matric results will be reviewed on a case by case basis
+ Only applicants that do not have any post Matric / NQF 4 / NCV 4 qualifications will be considered
**DOCUMENTATION TO BE UPLOADED AS PART OF THE APPLICATION**
+ Matric Certificate and/or Statement or Results (if currently in Matric, please submit your September report card)
+ Curriculum Vitae
+ Cover letter outlining the reasons for wanting to apply
**What else do we offer you?**
+ A professional environment to work in and the opportunity to learn from others in the hospitality industry;
+ Being part of the biggest hotel company in the world and career possibilities within Marriott International;
+ Personal coaching and training to support with your career development;
+ A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year
**CORE COMPETENCIES**
+ Excellent written and verbal communication skills
+ Self-directed and able to work without supervision
+ Team player - works well as an individual and with co-workers
+ Energetic and eager to tackle new projects and ideas
+ Highly self-started, motivated individual who thrives in a multi-tasking, fast paced environment
+ Passionate about hospitality industry and the ability to make things brilliant
+ Punctual and strong organizational skills
+ Flexible in working different shifts, like: AM, PM and during the nights
+ Good communication or social skills
**WHAT TO EXPECT IF YOU APPLY FOR THE 3-YEAR PROGRAM AFTER COMPLETING ORIENTATION**
Our 3-year long In-Service Trainee Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. The program equips trainees with practical skills, theoretical knowledge and a broad understanding of the industry. You will learn first-hand about a hotel's operations.
Trainees are placed with a new hotel that forms part of the Marriott group of hotels in South Africa each year. Trainees are transferred to gain the experience of working in different types of hotels (i.e. city centre, resort, country; different star-gradings; different managers to learn different management styles). The location at which a trainee may be placed is at the discretion of the program managers, although the personal circumstances of the trainee will be taken into consideration where possible. Trainees will spend a minimum of 1 year with a hotel before being transferred to a new hotel. Hotel transfers take place in January of each respective year and trainees are advised by the end of November where they have been placed for the following year.
Each year focusses on different aspects of the business, however discipline exposure may overlap:
+ Hospitality Management: 1st year Food & Beverage related operations; 2nd year Rooms Division related operations; 3rd year Back of house & management related operations.
+ Professional Cookery: 1st year Cold Food & related preparation; 2nd year Hot Food & related preparation; 3rd year All Food preparation functions & management operations.
The theoretical aspect of the industry is covered by study-release periods at Hotel or Culinary School, as well as attending a number of short courses and completing online eLearning programmes during each year. The trainees are also required to study and complete a portfolio of evidence in their own time. The costs of these are carried by the company.
Graduates are required to take up employment with the company for one year upon graduation and the company supports all graduates to acquire suitable full-time and permanent employment.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-WG1_
_#LI-Onsite_
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Administrative
**Location** Protea Hotel Midrand, 14th Street, Midrand, South Africa, South Africa, 1685VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**OVERVIEW**
Accelerate is a youth development program in either hospitality management or professional cookery that spans over a period of 3 years. It is aimed at South African nationals; and is designed to successfully drive increased levels of engagement and interest into this ever-growing sector. The objective of Accelerate is to ensure that each individual receives development, both practical and formal academic, to serve as a foundation for their career in hospitality.
_A requirement to apply for the Accelerate Program is a year of practical working experience in a hotel. If the individual completes the year of working experience with a hotel that forms part of Marriott, the individual is referred to as an Orientation Trainee. The purpose of the Orientation year is for the candidate to obtain realism of career choice and suitability for the industry; before applying and committing to the 3-year long program. Completing the Orientation year is not a guarantee that the candidate will be accepted onto the 3-year long program and candidates will be required to apply for 1st year intake towards the end of their Orientation year._
Here's to exploring, kickstarting your dream career and joining us on your journey!
**JOB SUMMARY**
During the Orientation year, Hospitality Management Trainees work in all the different departments of the hotel and Professional Cookery Trainees work in all the different sections that form part of, or contribute to, a hotel kitchen operation. This is to gain practical insight into hotel operations and to decide whether to apply for the 3-year long program.
Orientation Trainees are required to follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 5kg without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
**CANDIDATE PROFILE**
**EDUCATION AND EXPERIENCE**
+ Must be a South African citizen by birth
+ Must be between the ages of 18 and 22; and not turn older than 22 in the year being applied for
+ Matric (Grade 12) certificate or equivalent accredited NQF or NCV Level 4 qualification
+ Must have passed all 7 Matric (Grade 12) subjects; preferably each subject must be achieved at 50% and higher
+ Candidates that do not meet the required Matric results will be reviewed on a case by case basis
+ Only applicants that do not have any post Matric / NQF 4 / NCV 4 qualifications will be considered
**DOCUMENTATION TO BE UPLOADED AS PART OF THE APPLICATION**
+ Matric Certificate and/or Statement or Results (if currently in Matric, please submit your September report card)
+ Curriculum Vitae
+ Cover letter outlining the reasons for wanting to apply
**What else do we offer you?**
+ A professional environment to work in and the opportunity to learn from others in the hospitality industry;
+ Being part of the biggest hotel company in the world and career possibilities within Marriott International;
+ Personal coaching and training to support with your career development;
+ A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year
**CORE COMPETENCIES**
+ Excellent written and verbal communication skills
+ Self-directed and able to work without supervision
+ Team player - works well as an individual and with co-workers
+ Energetic and eager to tackle new projects and ideas
+ Highly self-started, motivated individual who thrives in a multi-tasking, fast paced environment
+ Passionate about hospitality industry and the ability to make things brilliant
+ Punctual and strong organizational skills
+ Flexible in working different shifts, like: AM, PM and during the nights
+ Good communication or social skills
**WHAT TO EXPECT IF YOU APPLY FOR THE 3-YEAR PROGRAM AFTER COMPLETING ORIENTATION**
Our 3-year long In-Service Trainee Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. The program equips trainees with practical skills, theoretical knowledge and a broad understanding of the industry. You will learn first-hand about a hotel's operations.
Trainees are placed with a new hotel that forms part of the Marriott group of hotels in South Africa each year. Trainees are transferred to gain the experience of working in different types of hotels (i.e. city centre, resort, country; different star-gradings; different managers to learn different management styles). The location at which a trainee may be placed is at the discretion of the program managers, although the personal circumstances of the trainee will be taken into consideration where possible. Trainees will spend a minimum of 1 year with a hotel before being transferred to a new hotel. Hotel transfers take place in January of each respective year and trainees are advised by the end of November where they have been placed for the following year.
Each year focusses on different aspects of the business, however discipline exposure may overlap:
+ Hospitality Management: 1st year Food & Beverage related operations; 2nd year Rooms Division related operations; 3rd year Back of house & management related operations.
+ Professional Cookery: 1st year Cold Food & related preparation; 2nd year Hot Food & related preparation; 3rd year All Food preparation functions & management operations.
The theoretical aspect of the industry is covered by study-release periods at Hotel or Culinary School, as well as attending a number of short courses and completing online eLearning programmes during each year. The trainees are also required to study and complete a portfolio of evidence in their own time. The costs of these are carried by the company.
Graduates are required to take up employment with the company for one year upon graduation and the company supports all graduates to acquire suitable full-time and permanent employment.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-WG1_
_#LI-Onsite_
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
5
Accelerate Orientation Management Trainee - Protea Hotel by Marriott Mowbray
Cape Town, Western Cape
Marriott
Posted 3 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Administrative
**Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa, 7925VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
Accelerate is a youth development program in either hospitality management or professional cookery that spans over a period of 3 years. It is aimed at South African nationals; and is designed to successfully drive increased levels of engagement and interest into this ever-growing sector. The objective of Accelerate is to ensure that each individual receives development, both practical and formal academic, to serve as a foundation for their career in hospitality.
_A requirement to apply for the Accelerate Program is a year of practical working experience in a hotel. If the individual completes the year of working experience with a hotel that forms part of Marriott, the individual is referred to as an Orientation Trainee. The purpose of the Orientation year is for the candidate to obtain realism of career choice and suitability for the industry; before applying and committing to the 3-year long program. Completing the Orientation year is not a guarantee that the candidate will be accepted onto the 3-year long program and candidates will be required to apply for 1st year intake towards the end of their Orientation year._
Here's to exploring, kickstarting your dream career and joining us on your journey!
**JOB SUMMARY**
During the Orientation year, Hospitality Management Trainees work in all the different departments of the hotel and Professional Cookery Trainees work in all the different sections that form part of, or contribute to, a hotel kitchen operation. This is to gain practical insight into hotel operations and to decide whether to apply for the 3-year long program.
Orientation Trainees are required to follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 5kg without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
**CANDIDATE PROFILE**
**EDUCATION AND EXPERIENCE**
+ Must be a South African citizen by birth
+ Must be between the ages of 18 and 22; and not turn older than 22 in the year being applied for
+ Matric (Grade 12) certificate or equivalent accredited NQF or NCV Level 4 qualification
+ Must have passed all 7 Matric (Grade 12) subjects; preferably each subject must be achieved at 50% and higher
+ Candidates that do not meet the required Matric results will be reviewed on a case by case basis
+ Only applicants that do not have any post Matric / NQF 4 / NCV 4 qualifications will be considered
**DOCUMENTATION TO BE UPLOADED AS PART OF THE APPLICATION**
+ Matric Certificate and/or Statement or Results (if currently in Matric, please submit your September report card)
+ Curriculum Vitae
+ Cover letter outlining the reasons for wanting to apply
**What else do we offer you?**
+ A professional environment to work in and the opportunity to learn from others in the hospitality industry;
+ Being part of the biggest hotel company in the world and career possibilities within Marriott International;
+ Personal coaching and training to support with your career development;
+ A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year
**CORE COMPETENCIES**
+ Excellent written and verbal communication skills
+ Self-directed and able to work without supervision
+ Team player - works well as an individual and with co-workers
+ Energetic and eager to tackle new projects and ideas
+ Highly self-started, motivated individual who thrives in a multi-tasking, fast paced environment
+ Passionate about hospitality industry and the ability to make things brilliant
+ Punctual and strong organizational skills
+ Flexible in working different shifts, like: AM, PM and during the nights
+ Good communication or social skills
**WHAT TO EXPECT IF YOU APPLY FOR THE 3-YEAR PROGRAM AFTER COMPLETING ORIENTATION**
Our 3-year long In-Service Trainee Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. The program equips trainees with practical skills, theoretical knowledge and a broad understanding of the industry. You will learn first-hand about a hotel's operations.
Trainees are placed with a new hotel that forms part of the Marriott group of hotels in South Africa each year. Trainees are transferred to gain the experience of working in different types of hotels (i.e. city centre, resort, country; different star-gradings; different managers to learn different management styles). The location at which a trainee may be placed is at the discretion of the program managers, although the personal circumstances of the trainee will be taken into consideration where possible. Trainees will spend a minimum of 1 year with a hotel before being transferred to a new hotel. Hotel transfers take place in January of each respective year and trainees are advised by the end of November where they have been placed for the following year.
Each year focusses on different aspects of the business, however discipline exposure may overlap:
+ Hospitality Management: 1st year Food & Beverage related operations; 2nd year Rooms Division related operations; 3rd year Back of house & management related operations.
+ Professional Cookery: 1st year Cold Food & related preparation; 2nd year Hot Food & related preparation; 3rd year All Food preparation functions & management operations.
The theoretical aspect of the industry is covered by study-release periods at Hotel or Culinary School, as well as attending a number of short courses and completing online eLearning programmes during each year. The trainees are also required to study and complete a portfolio of evidence in their own time. The costs of these are carried by the company.
Graduates are required to take up employment with the company for one year upon graduation and the company supports all graduates to acquire suitable full-time and permanent employment.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-TK1_
_#LI-Onsite_
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Administrative
**Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa, 7925VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
Accelerate is a youth development program in either hospitality management or professional cookery that spans over a period of 3 years. It is aimed at South African nationals; and is designed to successfully drive increased levels of engagement and interest into this ever-growing sector. The objective of Accelerate is to ensure that each individual receives development, both practical and formal academic, to serve as a foundation for their career in hospitality.
_A requirement to apply for the Accelerate Program is a year of practical working experience in a hotel. If the individual completes the year of working experience with a hotel that forms part of Marriott, the individual is referred to as an Orientation Trainee. The purpose of the Orientation year is for the candidate to obtain realism of career choice and suitability for the industry; before applying and committing to the 3-year long program. Completing the Orientation year is not a guarantee that the candidate will be accepted onto the 3-year long program and candidates will be required to apply for 1st year intake towards the end of their Orientation year._
Here's to exploring, kickstarting your dream career and joining us on your journey!
**JOB SUMMARY**
During the Orientation year, Hospitality Management Trainees work in all the different departments of the hotel and Professional Cookery Trainees work in all the different sections that form part of, or contribute to, a hotel kitchen operation. This is to gain practical insight into hotel operations and to decide whether to apply for the 3-year long program.
Orientation Trainees are required to follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 5kg without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
**CANDIDATE PROFILE**
**EDUCATION AND EXPERIENCE**
+ Must be a South African citizen by birth
+ Must be between the ages of 18 and 22; and not turn older than 22 in the year being applied for
+ Matric (Grade 12) certificate or equivalent accredited NQF or NCV Level 4 qualification
+ Must have passed all 7 Matric (Grade 12) subjects; preferably each subject must be achieved at 50% and higher
+ Candidates that do not meet the required Matric results will be reviewed on a case by case basis
+ Only applicants that do not have any post Matric / NQF 4 / NCV 4 qualifications will be considered
**DOCUMENTATION TO BE UPLOADED AS PART OF THE APPLICATION**
+ Matric Certificate and/or Statement or Results (if currently in Matric, please submit your September report card)
+ Curriculum Vitae
+ Cover letter outlining the reasons for wanting to apply
**What else do we offer you?**
+ A professional environment to work in and the opportunity to learn from others in the hospitality industry;
+ Being part of the biggest hotel company in the world and career possibilities within Marriott International;
+ Personal coaching and training to support with your career development;
+ A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year
**CORE COMPETENCIES**
+ Excellent written and verbal communication skills
+ Self-directed and able to work without supervision
+ Team player - works well as an individual and with co-workers
+ Energetic and eager to tackle new projects and ideas
+ Highly self-started, motivated individual who thrives in a multi-tasking, fast paced environment
+ Passionate about hospitality industry and the ability to make things brilliant
+ Punctual and strong organizational skills
+ Flexible in working different shifts, like: AM, PM and during the nights
+ Good communication or social skills
**WHAT TO EXPECT IF YOU APPLY FOR THE 3-YEAR PROGRAM AFTER COMPLETING ORIENTATION**
Our 3-year long In-Service Trainee Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. The program equips trainees with practical skills, theoretical knowledge and a broad understanding of the industry. You will learn first-hand about a hotel's operations.
Trainees are placed with a new hotel that forms part of the Marriott group of hotels in South Africa each year. Trainees are transferred to gain the experience of working in different types of hotels (i.e. city centre, resort, country; different star-gradings; different managers to learn different management styles). The location at which a trainee may be placed is at the discretion of the program managers, although the personal circumstances of the trainee will be taken into consideration where possible. Trainees will spend a minimum of 1 year with a hotel before being transferred to a new hotel. Hotel transfers take place in January of each respective year and trainees are advised by the end of November where they have been placed for the following year.
Each year focusses on different aspects of the business, however discipline exposure may overlap:
+ Hospitality Management: 1st year Food & Beverage related operations; 2nd year Rooms Division related operations; 3rd year Back of house & management related operations.
+ Professional Cookery: 1st year Cold Food & related preparation; 2nd year Hot Food & related preparation; 3rd year All Food preparation functions & management operations.
The theoretical aspect of the industry is covered by study-release periods at Hotel or Culinary School, as well as attending a number of short courses and completing online eLearning programmes during each year. The trainees are also required to study and complete a portfolio of evidence in their own time. The costs of these are carried by the company.
Graduates are required to take up employment with the company for one year upon graduation and the company supports all graduates to acquire suitable full-time and permanent employment.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-TK1_
_#LI-Onsite_
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hotel groups Jobs in South Africa !
6
Accelerate Orientation Management Trainee - Protea Hotel by Marriott North Wharf
Cape Town, Western Cape
Marriott
Posted today
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Administrative
**Location** Protea Hotel Cape Town North Wharf, 1 Lower Bree Street, Cape Town, South Africa, South Africa, 8002VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**OVERVIEW**
Accelerate is a youth development program in either hospitality management or professional cookery that spans over a period of 3 years. It is aimed at South African nationals; and is designed to successfully drive increased levels of engagement and interest into this ever-growing sector. The objective of Accelerate is to ensure that each individual receives development, both practical and formal academic, to serve as a foundation for their career in hospitality.
_A requirement to apply for the Accelerate Program is a year of practical working experience in a hotel. If the individual completes the year of working experience with a hotel that forms part of Marriott, the individual is referred to as an Orientation Trainee. The purpose of the Orientation year is for the candidate to obtain realism of career choice and suitability for the industry; before applying and committing to the 3-year long program. Completing the Orientation year is not a guarantee that the candidate will be accepted onto the 3-year long program and candidates will be required to apply for 1st year intake towards the end of their Orientation year._
Here's to exploring, kickstarting your dream career and joining us on your journey!
**JOB SUMMARY**
During the Orientation year, Hospitality Management Trainees work in all the different departments of the hotel and Professional Cookery Trainees work in all the different sections that form part of, or contribute to, a hotel kitchen operation. This is to gain practical insight into hotel operations and to decide whether to apply for the 3-year long program.
Orientation Trainees are required to follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 5kg without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
**CANDIDATE PROFILE**
**EDUCATION AND EXPERIENCE**
+ Must be a South African citizen by birth
+ Must be between the ages of 18 and 22; and not turn older than 22 in the year being applied for
+ Matric (Grade 12) certificate or equivalent accredited NQF or NCV Level 4 qualification
+ Must have passed all 7 Matric (Grade 12) subjects; preferably each subject must be achieved at 50% and higher
+ Candidates that do not meet the required Matric results will be reviewed on a case by case basis
+ Only applicants that do not have any post Matric / NQF 4 / NCV 4 qualifications will be considered
**DOCUMENTATION TO BE UPLOADED AS PART OF THE APPLICATION**
+ Matric Certificate and/or Statement or Results (if currently in Matric, please submit your September report card)
+ Curriculum Vitae
+ Cover letter outlining the reasons for wanting to apply
**What else do we offer you?**
+ A professional environment to work in and the opportunity to learn from others in the hospitality industry;
+ Being part of the biggest hotel company in the world and career possibilities within Marriott International;
+ Personal coaching and training to support with your career development;
+ A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year
**CORE COMPETENCIES**
+ Excellent written and verbal communication skills
+ Self-directed and able to work without supervision
+ Team player - works well as an individual and with co-workers
+ Energetic and eager to tackle new projects and ideas
+ Highly self-started, motivated individual who thrives in a multi-tasking, fast paced environment
+ Passionate about hospitality industry and the ability to make things brilliant
+ Punctual and strong organizational skills
+ Flexible in working different shifts, like: AM, PM and during the nights
+ Good communication or social skills
**WHAT TO EXPECT IF YOU APPLY FOR THE 3-YEAR PROGRAM AFTER COMPLETING ORIENTATION**
Our 3-year long In-Service Trainee Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. The program equips trainees with practical skills, theoretical knowledge and a broad understanding of the industry. You will learn first-hand about a hotel's operations.
Trainees are placed with a new hotel that forms part of the Marriott group of hotels in South Africa each year. Trainees are transferred to gain the experience of working in different types of hotels (i.e. city centre, resort, country; different star-gradings; different managers to learn different management styles). The location at which a trainee may be placed is at the discretion of the program managers, although the personal circumstances of the trainee will be taken into consideration where possible. Trainees will spend a minimum of 1 year with a hotel before being transferred to a new hotel. Hotel transfers take place in January of each respective year and trainees are advised by the end of November where they have been placed for the following year.
Each year focusses on different aspects of the business, however discipline exposure may overlap:
+ Hospitality Management: 1st year Food & Beverage related operations; 2nd year Rooms Division related operations; 3rd year Back of house & management related operations.
+ Professional Cookery: 1st year Cold Food & related preparation; 2nd year Hot Food & related preparation; 3rd year All Food preparation functions & management operations.
The theoretical aspect of the industry is covered by study-release periods at Hotel or Culinary School, as well as attending a number of short courses and completing online eLearning programmes during each year. The trainees are also required to study and complete a portfolio of evidence in their own time. The costs of these are carried by the company.
Graduates are required to take up employment with the company for one year upon graduation and the company supports all graduates to acquire suitable full-time and permanent employment.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-WG1
#LI-Onsite
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Administrative
**Location** Protea Hotel Cape Town North Wharf, 1 Lower Bree Street, Cape Town, South Africa, South Africa, 8002VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**OVERVIEW**
Accelerate is a youth development program in either hospitality management or professional cookery that spans over a period of 3 years. It is aimed at South African nationals; and is designed to successfully drive increased levels of engagement and interest into this ever-growing sector. The objective of Accelerate is to ensure that each individual receives development, both practical and formal academic, to serve as a foundation for their career in hospitality.
_A requirement to apply for the Accelerate Program is a year of practical working experience in a hotel. If the individual completes the year of working experience with a hotel that forms part of Marriott, the individual is referred to as an Orientation Trainee. The purpose of the Orientation year is for the candidate to obtain realism of career choice and suitability for the industry; before applying and committing to the 3-year long program. Completing the Orientation year is not a guarantee that the candidate will be accepted onto the 3-year long program and candidates will be required to apply for 1st year intake towards the end of their Orientation year._
Here's to exploring, kickstarting your dream career and joining us on your journey!
**JOB SUMMARY**
During the Orientation year, Hospitality Management Trainees work in all the different departments of the hotel and Professional Cookery Trainees work in all the different sections that form part of, or contribute to, a hotel kitchen operation. This is to gain practical insight into hotel operations and to decide whether to apply for the 3-year long program.
Orientation Trainees are required to follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 5kg without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
**CANDIDATE PROFILE**
**EDUCATION AND EXPERIENCE**
+ Must be a South African citizen by birth
+ Must be between the ages of 18 and 22; and not turn older than 22 in the year being applied for
+ Matric (Grade 12) certificate or equivalent accredited NQF or NCV Level 4 qualification
+ Must have passed all 7 Matric (Grade 12) subjects; preferably each subject must be achieved at 50% and higher
+ Candidates that do not meet the required Matric results will be reviewed on a case by case basis
+ Only applicants that do not have any post Matric / NQF 4 / NCV 4 qualifications will be considered
**DOCUMENTATION TO BE UPLOADED AS PART OF THE APPLICATION**
+ Matric Certificate and/or Statement or Results (if currently in Matric, please submit your September report card)
+ Curriculum Vitae
+ Cover letter outlining the reasons for wanting to apply
**What else do we offer you?**
+ A professional environment to work in and the opportunity to learn from others in the hospitality industry;
+ Being part of the biggest hotel company in the world and career possibilities within Marriott International;
+ Personal coaching and training to support with your career development;
+ A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year
**CORE COMPETENCIES**
+ Excellent written and verbal communication skills
+ Self-directed and able to work without supervision
+ Team player - works well as an individual and with co-workers
+ Energetic and eager to tackle new projects and ideas
+ Highly self-started, motivated individual who thrives in a multi-tasking, fast paced environment
+ Passionate about hospitality industry and the ability to make things brilliant
+ Punctual and strong organizational skills
+ Flexible in working different shifts, like: AM, PM and during the nights
+ Good communication or social skills
**WHAT TO EXPECT IF YOU APPLY FOR THE 3-YEAR PROGRAM AFTER COMPLETING ORIENTATION**
Our 3-year long In-Service Trainee Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. The program equips trainees with practical skills, theoretical knowledge and a broad understanding of the industry. You will learn first-hand about a hotel's operations.
Trainees are placed with a new hotel that forms part of the Marriott group of hotels in South Africa each year. Trainees are transferred to gain the experience of working in different types of hotels (i.e. city centre, resort, country; different star-gradings; different managers to learn different management styles). The location at which a trainee may be placed is at the discretion of the program managers, although the personal circumstances of the trainee will be taken into consideration where possible. Trainees will spend a minimum of 1 year with a hotel before being transferred to a new hotel. Hotel transfers take place in January of each respective year and trainees are advised by the end of November where they have been placed for the following year.
Each year focusses on different aspects of the business, however discipline exposure may overlap:
+ Hospitality Management: 1st year Food & Beverage related operations; 2nd year Rooms Division related operations; 3rd year Back of house & management related operations.
+ Professional Cookery: 1st year Cold Food & related preparation; 2nd year Hot Food & related preparation; 3rd year All Food preparation functions & management operations.
The theoretical aspect of the industry is covered by study-release periods at Hotel or Culinary School, as well as attending a number of short courses and completing online eLearning programmes during each year. The trainees are also required to study and complete a portfolio of evidence in their own time. The costs of these are carried by the company.
Graduates are required to take up employment with the company for one year upon graduation and the company supports all graduates to acquire suitable full-time and permanent employment.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-WG1
#LI-Onsite
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
7
Accelerate Orientation Management Trainee - Protea Hotel by Marriott Tyger Valley
Cape Town, Western Cape
Marriott
Posted 3 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Administrative
**Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive, Jip de Jager off ramp, Ext 20, Cape Town, South Africa, South Africa, 7530 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**OVERVIEW**
Accelerate is a youth development program in either hospitality management or professional cookery that spans over a period of 3 years. It is aimed at South African nationals; and is designed to successfully drive increased levels of engagement and interest into this ever-growing sector. The objective of Accelerate is to ensure that each individual receives development, both practical and formal academic, to serve as a foundation for their career in hospitality.
_A requirement to apply for the Accelerate Program is a year of practical working experience in a hotel. If the individual completes the year of working experience with a hotel that forms part of Marriott, the individual is referred to as an Orientation Trainee. The purpose of the Orientation year is for the candidate to obtain realism of career choice and suitability for the industry; before applying and committing to the 3-year long program. Completing the Orientation year is not a guarantee that the candidate will be accepted onto the 3-year long program and candidates will be required to apply for 1st year intake towards the end of their Orientation year._
Here's to exploring, kickstarting your dream career and joining us on your journey!
**JOB SUMMARY**
During the Orientation year, Hospitality Management Trainees work in all the different departments of the hotel and Professional Cookery Trainees work in all the different sections that form part of, or contribute to, a hotel kitchen operation. This is to gain practical insight into hotel operations and to decide whether to apply for the 3-year long program.
Orientation Trainees are required to follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 5kg without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
**CANDIDATE PROFILE**
**EDUCATION AND EXPERIENCE**
+ Must be a South African citizen by birth
+ Must be between the ages of 18 and 22; and not turn older than 22 in the year being applied for
+ Matric (Grade 12) certificate or equivalent accredited NQF or NCV Level 4 qualification
+ Must have passed all 7 Matric (Grade 12) subjects; preferably each subject must be achieved at 50% and higher
+ Candidates that do not meet the required Matric results will be reviewed on a case by case basis
+ Only applicants that do not have any post Matric / NQF 4 / NCV 4 qualifications will be considered
**DOCUMENTATION TO BE UPLOADED AS PART OF THE APPLICATION**
+ Matric Certificate and/or Statement or Results (if currently in Matric, please submit your September report card)
+ Curriculum Vitae
+ Cover letter outlining the reasons for wanting to apply
**What else do we offer you?**
+ A professional environment to work in and the opportunity to learn from others in the hospitality industry;
+ Being part of the biggest hotel company in the world and career possibilities within Marriott International;
+ Personal coaching and training to support with your career development;
+ A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year
**CORE COMPETENCIES**
+ Excellent written and verbal communication skills
+ Self-directed and able to work without supervision
+ Team player - works well as an individual and with co-workers
+ Energetic and eager to tackle new projects and ideas
+ Highly self-started, motivated individual who thrives in a multi-tasking, fast paced environment
+ Passionate about hospitality industry and the ability to make things brilliant
+ Punctual and strong organizational skills
+ Flexible in working different shifts, like: AM, PM and during the nights
+ Good communication or social skills
**WHAT TO EXPECT IF YOU APPLY FOR THE 3-YEAR PROGRAM AFTER COMPLETING ORIENTATION**
Our 3-year long In-Service Trainee Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. The program equips trainees with practical skills, theoretical knowledge and a broad understanding of the industry. You will learn first-hand about a hotel's operations.
Trainees are placed with a new hotel that forms part of the Marriott group of hotels in South Africa each year. Trainees are transferred to gain the experience of working in different types of hotels (i.e. city centre, resort, country; different star-gradings; different managers to learn different management styles). The location at which a trainee may be placed is at the discretion of the program managers, although the personal circumstances of the trainee will be taken into consideration where possible. Trainees will spend a minimum of 1 year with a hotel before being transferred to a new hotel. Hotel transfers take place in January of each respective year and trainees are advised by the end of November where they have been placed for the following year.
Each year focusses on different aspects of the business, however discipline exposure may overlap:
+ Hospitality Management: 1st year Food & Beverage related operations; 2nd year Rooms Division related operations; 3rd year Back of house & management related operations.
+ Professional Cookery: 1st year Cold Food & related preparation; 2nd year Hot Food & related preparation; 3rd year All Food preparation functions & management operations.
The theoretical aspect of the industry is covered by study-release periods at Hotel or Culinary School, as well as attending a number of short courses and completing online eLearning programmes during each year. The trainees are also required to study and complete a portfolio of evidence in their own time. The costs of these are carried by the company.
Graduates are required to take up employment with the company for one year upon graduation and the company supports all graduates to acquire suitable full-time and permanent employment.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-WG1
#LI-Onsite
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Administrative
**Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive, Jip de Jager off ramp, Ext 20, Cape Town, South Africa, South Africa, 7530 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**OVERVIEW**
Accelerate is a youth development program in either hospitality management or professional cookery that spans over a period of 3 years. It is aimed at South African nationals; and is designed to successfully drive increased levels of engagement and interest into this ever-growing sector. The objective of Accelerate is to ensure that each individual receives development, both practical and formal academic, to serve as a foundation for their career in hospitality.
_A requirement to apply for the Accelerate Program is a year of practical working experience in a hotel. If the individual completes the year of working experience with a hotel that forms part of Marriott, the individual is referred to as an Orientation Trainee. The purpose of the Orientation year is for the candidate to obtain realism of career choice and suitability for the industry; before applying and committing to the 3-year long program. Completing the Orientation year is not a guarantee that the candidate will be accepted onto the 3-year long program and candidates will be required to apply for 1st year intake towards the end of their Orientation year._
Here's to exploring, kickstarting your dream career and joining us on your journey!
**JOB SUMMARY**
During the Orientation year, Hospitality Management Trainees work in all the different departments of the hotel and Professional Cookery Trainees work in all the different sections that form part of, or contribute to, a hotel kitchen operation. This is to gain practical insight into hotel operations and to decide whether to apply for the 3-year long program.
Orientation Trainees are required to follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 5kg without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
**CANDIDATE PROFILE**
**EDUCATION AND EXPERIENCE**
+ Must be a South African citizen by birth
+ Must be between the ages of 18 and 22; and not turn older than 22 in the year being applied for
+ Matric (Grade 12) certificate or equivalent accredited NQF or NCV Level 4 qualification
+ Must have passed all 7 Matric (Grade 12) subjects; preferably each subject must be achieved at 50% and higher
+ Candidates that do not meet the required Matric results will be reviewed on a case by case basis
+ Only applicants that do not have any post Matric / NQF 4 / NCV 4 qualifications will be considered
**DOCUMENTATION TO BE UPLOADED AS PART OF THE APPLICATION**
+ Matric Certificate and/or Statement or Results (if currently in Matric, please submit your September report card)
+ Curriculum Vitae
+ Cover letter outlining the reasons for wanting to apply
**What else do we offer you?**
+ A professional environment to work in and the opportunity to learn from others in the hospitality industry;
+ Being part of the biggest hotel company in the world and career possibilities within Marriott International;
+ Personal coaching and training to support with your career development;
+ A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year
**CORE COMPETENCIES**
+ Excellent written and verbal communication skills
+ Self-directed and able to work without supervision
+ Team player - works well as an individual and with co-workers
+ Energetic and eager to tackle new projects and ideas
+ Highly self-started, motivated individual who thrives in a multi-tasking, fast paced environment
+ Passionate about hospitality industry and the ability to make things brilliant
+ Punctual and strong organizational skills
+ Flexible in working different shifts, like: AM, PM and during the nights
+ Good communication or social skills
**WHAT TO EXPECT IF YOU APPLY FOR THE 3-YEAR PROGRAM AFTER COMPLETING ORIENTATION**
Our 3-year long In-Service Trainee Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. The program equips trainees with practical skills, theoretical knowledge and a broad understanding of the industry. You will learn first-hand about a hotel's operations.
Trainees are placed with a new hotel that forms part of the Marriott group of hotels in South Africa each year. Trainees are transferred to gain the experience of working in different types of hotels (i.e. city centre, resort, country; different star-gradings; different managers to learn different management styles). The location at which a trainee may be placed is at the discretion of the program managers, although the personal circumstances of the trainee will be taken into consideration where possible. Trainees will spend a minimum of 1 year with a hotel before being transferred to a new hotel. Hotel transfers take place in January of each respective year and trainees are advised by the end of November where they have been placed for the following year.
Each year focusses on different aspects of the business, however discipline exposure may overlap:
+ Hospitality Management: 1st year Food & Beverage related operations; 2nd year Rooms Division related operations; 3rd year Back of house & management related operations.
+ Professional Cookery: 1st year Cold Food & related preparation; 2nd year Hot Food & related preparation; 3rd year All Food preparation functions & management operations.
The theoretical aspect of the industry is covered by study-release periods at Hotel or Culinary School, as well as attending a number of short courses and completing online eLearning programmes during each year. The trainees are also required to study and complete a portfolio of evidence in their own time. The costs of these are carried by the company.
Graduates are required to take up employment with the company for one year upon graduation and the company supports all graduates to acquire suitable full-time and permanent employment.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-WG1
#LI-Onsite
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
8
Accelerate Orientation Management Trainee - Protea Hotel by Marriott Sea Point
Cape Town, Western Cape
Marriott
Posted 3 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Administrative
**Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa, 8005VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**OVERVIEW**
Accelerate is a youth development program in either hospitality management or professional cookery that spans over a period of 3 years. It is aimed at South African nationals; and is designed to successfully drive increased levels of engagement and interest into this ever-growing sector. The objective of Accelerate is to ensure that each individual receives development, both practical and formal academic, to serve as a foundation for their career in hospitality.
_A requirement to apply for the Accelerate Program is a year of practical working experience in a hotel. If the individual completes the year of working experience with a hotel that forms part of Marriott, the individual is referred to as an Orientation Trainee. The purpose of the Orientation year is for the candidate to obtain realism of career choice and suitability for the industry; before applying and committing to the 3-year long program. Completing the Orientation year is not a guarantee that the candidate will be accepted onto the 3-year long program and candidates will be required to apply for 1st year intake towards the end of their Orientation year._
Here's to exploring, kickstarting your dream career and joining us on your journey!
**JOB SUMMARY**
During the Orientation year, Hospitality Management Trainees work in all the different departments of the hotel and Professional Cookery Trainees work in all the different sections that form part of, or contribute to, a hotel kitchen operation. This is to gain practical insight into hotel operations and to decide whether to apply for the 3-year long program.
Orientation Trainees are required to follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 5kg without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
**CANDIDATE PROFILE**
**EDUCATION AND EXPERIENCE**
+ Must be a South African citizen by birth
+ Must be between the ages of 18 and 22; and not turn older than 22 in the year being applied for
+ Matric (Grade 12) certificate or equivalent accredited NQF or NCV Level 4 qualification
+ Must have passed all 7 Matric (Grade 12) subjects; preferably each subject must be achieved at 50% and higher
+ Candidates that do not meet the required Matric results will be reviewed on a case by case basis
+ Only applicants that do not have any post Matric / NQF 4 / NCV 4 qualifications will be considered
**DOCUMENTATION TO BE UPLOADED AS PART OF THE APPLICATION**
+ Matric Certificate and/or Statement or Results (if currently in Matric, please submit your September report card)
+ Curriculum Vitae
+ Cover letter outlining the reasons for wanting to apply
**What else do we offer you?**
+ A professional environment to work in and the opportunity to learn from others in the hospitality industry;
+ Being part of the biggest hotel company in the world and career possibilities within Marriott International;
+ Personal coaching and training to support with your career development;
+ A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year
**CORE COMPETENCIES**
+ Excellent written and verbal communication skills
+ Self-directed and able to work without supervision
+ Team player - works well as an individual and with co-workers
+ Energetic and eager to tackle new projects and ideas
+ Highly self-started, motivated individual who thrives in a multi-tasking, fast paced environment
+ Passionate about hospitality industry and the ability to make things brilliant
+ Punctual and strong organizational skills
+ Flexible in working different shifts, like: AM, PM and during the nights
+ Good communication or social skills
**WHAT TO EXPECT IF YOU APPLY FOR THE 3-YEAR PROGRAM AFTER COMPLETING ORIENTATION**
Our 3-year long In-Service Trainee Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. The program equips trainees with practical skills, theoretical knowledge and a broad understanding of the industry. You will learn first-hand about a hotel's operations.
Trainees are placed with a new hotel that forms part of the Marriott group of hotels in South Africa each year. Trainees are transferred to gain the experience of working in different types of hotels (i.e. city centre, resort, country; different star-gradings; different managers to learn different management styles). The location at which a trainee may be placed is at the discretion of the program managers, although the personal circumstances of the trainee will be taken into consideration where possible. Trainees will spend a minimum of 1 year with a hotel before being transferred to a new hotel. Hotel transfers take place in January of each respective year and trainees are advised by the end of November where they have been placed for the following year.
Each year focusses on different aspects of the business, however discipline exposure may overlap:
+ Hospitality Management: 1st year Food & Beverage related operations; 2nd year Rooms Division related operations; 3rd year Back of house & management related operations.
+ Professional Cookery: 1st year Cold Food & related preparation; 2nd year Hot Food & related preparation; 3rd year All Food preparation functions & management operations.
The theoretical aspect of the industry is covered by study-release periods at Hotel or Culinary School, as well as attending a number of short courses and completing online eLearning programmes during each year. The trainees are also required to study and complete a portfolio of evidence in their own time. The costs of these are carried by the company.
Graduates are required to take up employment with the company for one year upon graduation and the company supports all graduates to acquire suitable full-time and permanent employment.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-WG1
#LI-Onsite
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Administrative
**Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa, 8005VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**OVERVIEW**
Accelerate is a youth development program in either hospitality management or professional cookery that spans over a period of 3 years. It is aimed at South African nationals; and is designed to successfully drive increased levels of engagement and interest into this ever-growing sector. The objective of Accelerate is to ensure that each individual receives development, both practical and formal academic, to serve as a foundation for their career in hospitality.
_A requirement to apply for the Accelerate Program is a year of practical working experience in a hotel. If the individual completes the year of working experience with a hotel that forms part of Marriott, the individual is referred to as an Orientation Trainee. The purpose of the Orientation year is for the candidate to obtain realism of career choice and suitability for the industry; before applying and committing to the 3-year long program. Completing the Orientation year is not a guarantee that the candidate will be accepted onto the 3-year long program and candidates will be required to apply for 1st year intake towards the end of their Orientation year._
Here's to exploring, kickstarting your dream career and joining us on your journey!
**JOB SUMMARY**
During the Orientation year, Hospitality Management Trainees work in all the different departments of the hotel and Professional Cookery Trainees work in all the different sections that form part of, or contribute to, a hotel kitchen operation. This is to gain practical insight into hotel operations and to decide whether to apply for the 3-year long program.
Orientation Trainees are required to follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 5kg without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
**CANDIDATE PROFILE**
**EDUCATION AND EXPERIENCE**
+ Must be a South African citizen by birth
+ Must be between the ages of 18 and 22; and not turn older than 22 in the year being applied for
+ Matric (Grade 12) certificate or equivalent accredited NQF or NCV Level 4 qualification
+ Must have passed all 7 Matric (Grade 12) subjects; preferably each subject must be achieved at 50% and higher
+ Candidates that do not meet the required Matric results will be reviewed on a case by case basis
+ Only applicants that do not have any post Matric / NQF 4 / NCV 4 qualifications will be considered
**DOCUMENTATION TO BE UPLOADED AS PART OF THE APPLICATION**
+ Matric Certificate and/or Statement or Results (if currently in Matric, please submit your September report card)
+ Curriculum Vitae
+ Cover letter outlining the reasons for wanting to apply
**What else do we offer you?**
+ A professional environment to work in and the opportunity to learn from others in the hospitality industry;
+ Being part of the biggest hotel company in the world and career possibilities within Marriott International;
+ Personal coaching and training to support with your career development;
+ A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year
**CORE COMPETENCIES**
+ Excellent written and verbal communication skills
+ Self-directed and able to work without supervision
+ Team player - works well as an individual and with co-workers
+ Energetic and eager to tackle new projects and ideas
+ Highly self-started, motivated individual who thrives in a multi-tasking, fast paced environment
+ Passionate about hospitality industry and the ability to make things brilliant
+ Punctual and strong organizational skills
+ Flexible in working different shifts, like: AM, PM and during the nights
+ Good communication or social skills
**WHAT TO EXPECT IF YOU APPLY FOR THE 3-YEAR PROGRAM AFTER COMPLETING ORIENTATION**
Our 3-year long In-Service Trainee Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. The program equips trainees with practical skills, theoretical knowledge and a broad understanding of the industry. You will learn first-hand about a hotel's operations.
Trainees are placed with a new hotel that forms part of the Marriott group of hotels in South Africa each year. Trainees are transferred to gain the experience of working in different types of hotels (i.e. city centre, resort, country; different star-gradings; different managers to learn different management styles). The location at which a trainee may be placed is at the discretion of the program managers, although the personal circumstances of the trainee will be taken into consideration where possible. Trainees will spend a minimum of 1 year with a hotel before being transferred to a new hotel. Hotel transfers take place in January of each respective year and trainees are advised by the end of November where they have been placed for the following year.
Each year focusses on different aspects of the business, however discipline exposure may overlap:
+ Hospitality Management: 1st year Food & Beverage related operations; 2nd year Rooms Division related operations; 3rd year Back of house & management related operations.
+ Professional Cookery: 1st year Cold Food & related preparation; 2nd year Hot Food & related preparation; 3rd year All Food preparation functions & management operations.
The theoretical aspect of the industry is covered by study-release periods at Hotel or Culinary School, as well as attending a number of short courses and completing online eLearning programmes during each year. The trainees are also required to study and complete a portfolio of evidence in their own time. The costs of these are carried by the company.
Graduates are required to take up employment with the company for one year upon graduation and the company supports all graduates to acquire suitable full-time and permanent employment.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-WG1
#LI-Onsite
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
9