10 Hotel Groups jobs in South Africa

Hotel Operations Manager

Cape Town, Western Cape Boikago Group

Posted today

Job Viewed

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Job Description

A well known company in the international hospitality sector is seeking for Operations Duty Manager based in Cape Town.

Main Purpose of the Job :

The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.

Operations Management
  • Implement the Customer Value Proposition and the customer experience at important touchpoints and facilities in the customers journey from arrival at the front entrance, transport, switchboard, retail interaction; and food and beverage (where relevant) offerings throughout the operation
  • Monitor the operation to ensure that it is secure and meets all regulatory requirements
  • Conduct shift briefings and handovers and communicate objectives and promotions to the diverse teams and key stakeholders to ensure optimal execution and synergy throughout the experience
  • Collaborate with marketing to develop and execute promotions and initiatives to enhance the customer experience
  • Compile plans and manage the execution of any new projects and offerings across the operation
  • Facilitate and be available to ensure the overall smooth running of events, shows, entertainment, promotions, etc. including traffic control, set-ups, troubleshooting in various areas.
  • Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers
  • Oversees staff appearance and front of house appearance / functioning of equipment and systems
  • Maintain Operational standards across the property (e.g., housekeeping, maintenance, etc)
  • Follows up on any maintenance / technical equipment fault logging with the technical departments until resolution
  • Ensure the collateral in public areas is professionally presented
  • Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally
  • Complete shift report
Operational Product Offering
  • Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh
  • Recognize and provide insights on trends, barriers, risks and opportunities that may impact the business within the retail environment and service level agreements with service providers
  • Monitor products, service offerings and displays across the operation to ensure standards aligned with the "Sun" brand
  • Monitor customer service feedback with regards quality and service across the operation
  • Measure success and return on investment of products and services and identify issues and challenges when not achieved
Compliance Management
  • Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved
  • Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
  • Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance
  • Monitor compliance of tenants and outlets with regards to Fire, Health, Safety and Security regulations in line with SHE standards
  • Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand
  • Maintains records on licencing entitlements and compliance management
  • Monitor audit results for service providers and retail tenants
  • Monitor the storage of stock and operating equipment and processes
  • Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective
Customer Experience Management
  • Ensures that guests are treated with courtesy and respect at all times
  • Interact with guests and provide professional service standards and solutions
  • Handle any escalated complaints, disputes and suggestions as required
  • Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice
  • Be present on the floor during service / promotions or functions
  • Conduct staff training on product knowledge (including promotion information, functions, facilities, etc)
  • Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
  • Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback
  • Provide input into present and future products by determining and evaluating current and future consumer retail trends and promotions for the facility.
Tenant & Service Provider Management
  • Provide input to the selection of various suppliers and retail tenants across multiple areas (including F&B, retail shops) including around product, quality and pricing
  • Make recommendations with regards suppliers; vendors; products and or services based on research findings and budget restrictions.
  • Participate in the procurement and tender process in the appointment of new and renewed vendor contracts and lease agreements
  • Monitor and manage the performance of tenants in line with contractual deliverables
  • Communicate on a regular basis and maintain the relationships with tenants and service providers
  • Provide support and advice to tenants and service providers on challenges to assist in building an effective partnership for the benefit of Sun properties
  • Assist with resolving obstacles that may need to be addressed to achieve results
  • Manage the relationships and provide support to tenants throughout the contractual agreement period to ensure that planned benefits are achieved and sustained.
Stakeholder Relationship Management
  • Provides relevant guidance and support to operational teams and stakeholders
  • Maintain relationships with service providers and retail tenants currently in partnership with Sun
  • Informs department / staff of information required to perform the duties and relevant operation effectively
  • Communicates departments objectives, standards and operating procedures to internal and external service providers as per SLA
  • Communicates any special guest requirements or events to other relevant operating departments
  • Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, and the retail and recreational operation
Education, experience and competencies required :
  • Matric
  • 3-Year Hotel School Diploma or equivalent
  • Minimum of 5 years experience with 3 years management experience in the hospitality / retail industry
  • Previous experience in duty management is an advantage
  • Must be able to work shifts in line with operational requirements (including weekends and public holidays)
Core behavioural competencies
  • Analytical skills
  • Attention to detail
  • Working with information (agreements, laws, regulations, statistics)
  • Reviewing / evaluating information and data
  • Decision-making
  • Planning
  • Influencing & Advising skills
  • Emotional resilience
  • Customer centric
  • Networking and relationship building
  • Innovation & continuous Improvement
Technical competencies
  • Corporate & industry knowledge
  • Quality Assurance
  • Retail brands and offerings
  • F&B Product knowledge & standards
  • Labour & risk legislation
  • English written and verbal communication skills
  • Proficiency in MS Office Suite; Opera; Micros & Revenue Management System
  • Business Acumen
  • Financial Acumen
  • Report writing
  • Contract management
  • Knowledge and application of legislation relating to Safety, Health and the environment

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

To Apply :

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Hotel Operations Manager

Cape Town, Western Cape Boikago Group

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

A well known company in the international hospitality sector is seeking for Operations Duty Manager based in Cape Town.

Main Purpose of the Job:

The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.

Duties and responsibilities include:

Operations Management

  • Implement the Customer Value Proposition and the customer experience at important touchpoints and facilities in the customers journey from arrival at the front entrance, transport, switchboard, retail interaction; and food and beverage (where relevant) offerings throughout the operation
  • Monitor the operation to ensure that it is secure and meets all regulatory requirements
  • Conduct shift briefings and handovers and communicate objectives and promotions to the diverse teams and key stakeholders to ensure optimal execution and synergy throughout the experience
  • Collaborate with marketing to develop and execute promotions and initiatives to enhance the customer experience
  • Compile plans and manage the execution of any new projects and offerings across the operation
  • Facilitate and be available to ensure the overall smooth running of events, shows, entertainment, promotions, etc. including traffic control, set-ups, troubleshooting in various areas.
  • Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers
  • Oversees staff appearance and front of house appearance/ functioning of equipment and systems
  • Maintain Operational standards across the property (e.g., housekeeping, maintenance, etc)
  • Follows up on any maintenance / technical equipment fault logging with the technical departments until resolution
  • Ensure the collateral in public areas is professionally presented
  • Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally
  • Complete shift report

Operational Product Offering

  • Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh
  • Recognize and provide insights on trends, barriers, risks and opportunities that may impact the business within the retail environment and service level agreements with service providers
  • Monitor products, service offerings and displays across the operation to ensure standards aligned with the "Sun" brand
  • Monitor customer service feedback with regards quality and service across the operation
  • Measure success and return on investment of products and services and identify issues and challenges when not achieved

Compliance Management

  • Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved
  • Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
  • Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance
  • Monitor compliance of tenants and outlets with regards to Fire, Health, Safety and Security regulations in line with SHE standards
  • Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand
  • Maintains records on licencing entitlements and compliance management
  • Monitor audit results for service providers and retail tenants
  • Monitor the storage of stock and operating equipment and processes
  • Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective

Customer Experience Management

  • Ensures that guests are treated with courtesy and respect at all times
  • Interact with guests and provide professional service standards and solutions
  • Handle any escalated complaints, disputes and suggestions as required
  • Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice
  • Be present on the floor during service / promotions or functions
  • Conduct staff training on product knowledge (including promotion information, functions, facilities, etc)
  • Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
  • Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback
  • Provide input into present and future products by determining and evaluating current and future consumer retail trends and promotions for the facility.

Tenant & Service Provider Management

  • Provide input to the selection of various suppliers and retail tenants across multiple areas (including F&B, retail shops) including around product, quality and pricing
  • Make recommendations with regards suppliers; vendors; products and or services based on research findings and budget restrictions.
  • Participate in the procurement and tender process in the appointment of new and renewed vendor contracts and lease agreements
  • Monitor and manage the performance of tenants in line with contractual deliverables
  • Communicate on a regular basis and maintain the relationships with tenants and service providers
  • Provide support and advice to tenants and service providers on challenges to assist in building an effective partnership for the benefit of Sun properties
  • Assist with resolving obstacles that may need to be addressed to achieve results
  • Manage the relationships and provide support to tenants throughout the contractual agreement period to ensure that planned benefits are achieved and sustained.

Stakeholder Relationship Management

  • Provides relevant guidance and support to operational teams and stakeholders
  • Maintain relationships with service providers and retail tenants currently in partnership with Sun
  • Informs department / staff of information required to perform the duties and relevant operation effectively
  • Communicates departments objectives, standards and operating procedures to internal and external service providers as per SLA
  • Communicates any special guest requirements or events to other relevant operating departments
  • Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, and the retail and recreational operation

Education, experience and competencies required:

  • Matric
  • 3-Year Hotel School Diploma or equivalent
  • Minimum of 5 years experience with 3 years management experience in the hospitality / retail industry
  • Previous experience in duty management is an advantage
  • Must be able to work shifts in line with operational requirements (including weekends and public holidays)

Core behavioural competencies

  • Analytical skills
  • Attention to detail
  • Working with information (agreements, laws, regulations, statistics)
  • Reviewing / evaluating information and data
  • Decision-making
  • Planning
  • Influencing & Advising skills
  • Emotional resilience
  • Customer centric
  • Networking and relationship building
  • Innovation & continuous Improvement

Technical competencies

  • Corporate & industry knowledge
  • Quality Assurance
  • Retail brands and offerings
  • F&B Product knowledge & standards
  • Labour & risk legislation
  • English written and verbal communication skills
  • Proficiency in MS Office Suite; Opera; Micros & Revenue Management System
  • Business Acumen
  • Financial Acumen
  • Report writing
  • Contract management
  • Knowledge and application of legislation relating to Safety, Health and the environment

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

To Apply:

This advertiser has chosen not to accept applicants from your region.

Hotel Operations Manager

R900000 - R1200000 Y Marriott International

Posted today

Job Viewed

Tap Again To Close

Job Description

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationProtea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa, 2076

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

  • High school diploma
  • 4 years' experience in the guest services, front desk, housekeeping, or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;

CORE WORK ACTIVITIES

Leading Operations Team

  • Set service standards and ensure compliance with brand, legal, and health regulations.
  • Conduct regular performance reviews of outlet managers and ensure corrective actions are implemented where necessary.
  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Focuses on team's future growth by fostering an environment of learning and development
  • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  • Ensures that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s)

  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.
  • Ensure seamless integration between F&B, Rooms Division, Sales & Events and Marketing to support hotel-wide initiatives, guest satisfaction, and revenue generation.
  • Lead operational planning for high-impact events, seasonal activations and VIP experiences.

Managing and Monitoring Activities that Affect the Guest Experience

  • Ensure that the F&B experience contributes meaningfully to overall guest satisfaction scores and loyalty.
  • Personally engage with key guests and stakeholders during peak service periods and special events.
  • Takes proactive approaches when dealing with guest concerns.
  • Responds timely to customer service department request.
  • Ensures all team members meet or exceed all hospitality requirements.
  • Align all F&B operations with the brand's lifestyle positioning, ensuring consistency in guest experience, service style, and culinary identity.
  • Drive innovation in food and beverage offerings to reflect market trends and guest expectations, while maintaining profitability.

Managing Profitability

  • Assists in performing required annual Quality audit with GM & RD.
  • Ensures a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Assist with budgeting, forecasting and financial performance of all F&B outlets.
  • Monitor key metrics such as revenue per available seat hour (RevPASH), food and beverage cost ratios and labor efficiency.

Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Ensures orientations for new team members are thorough and completed in a timely fashion.
  • Support leadership development of the Banqueting Manager and Restaurant & Bar Manager.
  • Champion a culture of service excellence, accountability, and continuous improvement across all F&B teams.

MANAGEMENT COMPETENCIES

Leadership

  • Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
  • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
  • Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

Managing Execution

  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
  • Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
  • General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

This advertiser has chosen not to accept applicants from your region.

Hotel Operations Manager - Protea Hotel Fire & Ice! Johannesburg Melrose Arch

Johannesburg, Gauteng Marriott Hotels Resorts

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

Description

JOB SUMMARY

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office Business Center Recreation / Health Club Housekeeping Food and Beverage / Culinary and Engineering / Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

  • High school diploma
  • 4 years experience in the guest services front desk housekeeping or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major;

CORE WORK ACTIVITIES

Leading Operations Team
  • Set service standards and ensure compliance with brand legal and health regulations.
  • Conduct regular performance reviews of outlet managers and ensure corrective actions are implemented where necessary.
  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.
  • Focuses on teams future growth by fostering an environment of learning and development
  • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  • Ensures that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence energy and enthusiasm.
  • Assists employees in understanding guests ever-changing needs and expectations and exceeding them.
Managing Property Operations Function(s)
  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates / updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists / teaches the team scheduling against guest and hours / occupied room goals.
  • Performs hourly job functions as needed.
  • Ensure seamless integration between F&B Rooms Division Sales & Events and Marketing to support hotel-wide initiatives guest satisfaction and revenue generation.
  • Lead operational planning for high-impact events seasonal activations and VIP experiences.
Managing and Monitoring Activities that Affect the Guest Experience
  • Ensure that the F&B experience contributes meaningfully to overall guest satisfaction scores and loyalty.
  • Personally engage with key guests and stakeholders during peak service periods and special events.
  • Takes proactive approaches when dealing with guest concerns.
  • Responds timely to customer service department request.
  • Ensures all team members meet or exceed all hospitality requirements.
  • Align all F&B operations with the brands lifestyle positioning ensuring consistency in guest experience service style and culinary identity.
  • Drive innovation in food and beverage offerings to reflect market trends and guest expectations while maintaining profitability.
Managing Profitability
  • Assists in performing required annual Quality audit with GM & RD.
  • Ensures a viable key control program is in place.
  • Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Assist with budgeting forecasting and financial performance of all F&B outlets.
  • Monitor key metrics such as revenue per available seat hour (RevPASH) food and beverage cost ratios and labor efficiency.
Conducting Human Resources Activities
  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Ensures orientations for new team members are thorough and completed in a timely fashion.
  • Support leadership development of the Banqueting Manager and Restaurant & Bar Manager.
  • Champion a culture of service excellence accountability and continuous improvement across all F&B teams.
MANAGEMENT COMPETENCIES

Leadership

  • Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
  • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
  • Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts identifying and evaluating alternatives and their implications before making decisions and involving and gaining agreement from others when making key decisions.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

Managing Execution

  • Driving for Results - Sets high standards of performance for self and / or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and / or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and / or others; prioritizes and arranges work requirements for self and / or others to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships - Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the companys service standards.
  • Global Mindset - Supports employees and business partners with diverse styles abilities motivations and / or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and / or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and / or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team business and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.

  • General Hotel Operations - Knowledge of the operating principles and practices of all brand / hotel-specific functions to support successful operations of the overall property (e.g. Engineering / Maintenance Event Management Finance and Accounting Human Resources Legal / Contracting Food and Beverage Guest Services / Front Desk Sales & Marketing Security / Loss Prevention Retail / Gift Shops Spa and Recreation / Health Club).

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).
  • Mathematical Reasoning - Demonstrates ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience : Manager

Key Skills

  • Animation
  • Corporate Advisory
  • Customer Care
  • Ethernet
  • Corporate Development

Employment Type : Full-Time

Experience : years

Vacancy : 1

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Hotel Operations Manager - Protea Hotel Fire & Ice! Johannesburg Melrose Arch®

Johannesburg, Gauteng Marriott

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa, 2076VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads Hotel team while assisting with meeting or exceeding property goals.
**CANDIDATE PROFILE**
**Education and Experience**
+ High school diploma
+ 4 years' experience in the guest services, food & beverage, front desk, housekeeping, or related professional area.
+ 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food & beverage, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Operations Team**
+ Set service standards and ensure compliance with brand, legal, and health regulations.
+ Conduct regular performance reviews of outlet managers and ensure corrective actions are implemented where necessary.
+ Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
+ Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
+ Focuses on team's future growth by fostering an environment of learning and development
+ Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
+ Ensures that the team has the capabilities to meet expectations.
+ Leads by example demonstrating self-confidence, energy and enthusiasm.
+ Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
**Managing Property Operations Function(s)**
+ Follows property specific second effort and recovery plan.
+ Takes proactive approaches when dealing with employee concerns.
+ Extends professionalism and courtesy to employees at all times.
+ Communicates/updates all goals and results with employees.
+ Meets semiannually with direct reports on a one-to-one basis, and with departmental teams in a group setting semiannually.
+ Performs hourly job functions as needed.
+ Ensure seamless integration between F&B, Rooms Division, Sales & Events and Marketing to support hotel-wide initiatives, guest satisfaction, and revenue generation.
+ Lead operational planning for high-impact events, seasonal activations and VIP experiences.
**Managing and Monitoring Activities that Affect the Guest Experience**
+ Ensure that the F&B experience contributes meaningfully to overall guest satisfaction scores and loyalty.
+ Personally engage with key guests and stakeholders during peak service periods and special events.
+ Takes proactive approaches when dealing with guest concerns.
+ Responds timely to customer service department request.
+ Align all F&B operations with the brand's lifestyle positioning, ensuring consistency in guest experience, service style, and culinary identity.
+ Drive innovation in food and beverage offerings to reflect market trends and guest expectations, while maintaining profitability.
**Managing Profitability**
+ Assists in performing required annual Quality audit with Hotel Manager & Department Heads.
+ Ensures a viable key control program is in place.
+ Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
+ Assist with budgeting, forecasting and financial performance of all F&B outlets.
+ Monitor key metrics such as revenue per available seat hour (RevPASH), food and beverage cost ratios and labor efficiency.
**Conducting Human Resources Activities**
+ Interviews and assists in making hiring decisions.
+ Receives hiring recommendations from team supervisors.
+ Ensures orientations for new team members are thorough and completed in a timely fashion.
+ Support leadership development of the Banqueting Manager and Restaurant & Bar Manager.
+ Champion a culture of service excellence, accountability, and continuous improvement across all F&B teams.
**MANAGEMENT COMPETENCIES**
**Leadership**
+ Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
+ Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
+ Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
+ Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
+ Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
**Managing Execution**
+ Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
+ Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Building Relationships
+ Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
+ Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
+ Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
+ Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
+ Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
+ Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
+ Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
+ Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
+ Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
+ General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
+ Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
+ Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
+ Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
+ Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
+ Writing - Communicates effectively in writing as appropriate for the needs of the audience.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Groups & Events Coordinator - Protea Hotel Fire & Ice by Marriott Cape Town

R150000 - R250000 Y Marriott International

Posted today

Job Viewed

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Job Description

Additional Information

Job Number

Job CategoryReservations

LocationProtea Hotel Fire & Ice Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa, 8018

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Maintain awareness of undesirable persons on property premises.

Policies and Procedures

  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Follow company and department policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

Guest Relations

  • Address guests' service needs in a professional, positive, and timely manner.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.

General Food and Beverage Services

  • Notify management of maintenance repairs issues.
  • Assist your and other departments when needed to ensure optimum service to guests.

Assists Management

  • Communicate with guests, other employees, or departments to ensure guest needs are met.

Physical Tasks

  • Read and visually verify information in a variety of formats (e.g., small print).
  • Visually inspect tools, equipment, or machines (e.g., to identify defects).
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Move through narrow, confined, or elevated spaces.
  • Move over sloping, uneven, or slippery surfaces.
  • Move up and down stairs and/or service ramps.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Analytical Skills

  • Decision-Making
  • Learning
  • Problem Solving
  • Computer Skills

Interpersonal Skills

  • Interpersonal Skills
  • Team Work
  • Customer Service Orientation
  • Diversity Relations

Communications

  • Communication
  • Listening
  • English Language Proficiency
  • Applied Reading
  • Telephone Etiquette Skills
  • Writing

Personal Attributes

  • Integrity
  • Positive Demeanor
  • Presentation
  • Dependability
  • Stress Tolerance
  • Adaptability/Flexibility
  • Initiative
  • Safety Orientation

Organization

  • Multi-Tasking
  • Time Management
  • Detail Orientation
  • Planning and Organizing

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

#LI-Onsite

LI-TK1

Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

This advertiser has chosen not to accept applicants from your region.

Groups & Events Coordinator - Protea Hotel Fire &Ice by Marriott Cape Town

R150000 - R250000 Y Marriott International

Posted today

Job Viewed

Tap Again To Close

Job Description

Additional Information

Job Number

Job CategoryReservations

LocationProtea Hotel Fire & Ice Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa, 8018

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Maintain awareness of undesirable persons on property premises.

Policies and Procedures

  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Follow company and department policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

Guest Relations

  • Address guests' service needs in a professional, positive, and timely manner.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.

General Food and Beverage Services

  • Notify management of maintenance repairs issues.
  • Assist your and other departments when needed to ensure optimum service to guests.

Assists Management

  • Communicate with guests, other employees, or departments to ensure guest needs are met.

Physical Tasks

  • Read and visually verify information in a variety of formats (e.g., small print).
  • Visually inspect tools, equipment, or machines (e.g., to identify defects).
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Move through narrow, confined, or elevated spaces.
  • Move over sloping, uneven, or slippery surfaces.
  • Move up and down stairs and/or service ramps.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Analytical Skills

  • Decision-Making
  • Learning
  • Problem Solving
  • Computer Skills

Interpersonal Skills

  • Interpersonal Skills
  • Team Work
  • Customer Service Orientation
  • Diversity Relations

Communications

  • Communication
  • Listening
  • English Language Proficiency
  • Applied Reading
  • Telephone Etiquette Skills
  • Writing

Personal Attributes

  • Integrity
  • Positive Demeanor
  • Presentation
  • Dependability
  • Stress Tolerance
  • Adaptability/Flexibility
  • Initiative
  • Safety Orientation

Organization

  • Multi-Tasking
  • Time Management
  • Detail Orientation
  • Planning and Organizing

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

#LI-Onsite

LI-TK1

Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

This advertiser has chosen not to accept applicants from your region.
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Groups & Events Coordinator - Protea Hotel Fire & Ice! by Marriott Cape Town

Cape Town, Western Cape Marriott

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

**Additional Information**
**Job Number**
**Job Category** Reservations
**Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa, 8018VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Safety and Security
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Maintain awareness of undesirable persons on property premises.
Policies and Procedures
+ Protect the privacy and security of guests and coworkers.
+ Maintain confidentiality of proprietary materials and information.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Follow company and department policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
Guest Relations
+ Address guests' service needs in a professional, positive, and timely manner.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Talk with and listen to other employees to effectively exchange information.
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
+ Provide assistance to coworkers, ensuring they understand their tasks.
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
+ Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Working with Others
+ Support all co-workers and treat them with dignity and respect.
+ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
+ Partner with and assist others to promote an environment of teamwork and achieve common goals.
+ Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
General Food and Beverage Services
+ Notify management of maintenance repairs issues.
+ Assist your and other departments when needed to ensure optimum service to guests.
Assists Management
+ Communicate with guests, other employees, or departments to ensure guest needs are met.
Physical Tasks
+ Read and visually verify information in a variety of formats (e.g., small print).
+ Visually inspect tools, equipment, or machines (e.g., to identify defects).
+ Stand, sit, or walk for an extended period of time or for an entire work shift.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
+ Move through narrow, confined, or elevated spaces.
+ Move over sloping, uneven, or slippery surfaces.
+ Move up and down stairs and/or service ramps.
+ Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Analytical Skills
+ Decision-Making
+ Learning
+ Problem Solving
+ Computer Skills
Interpersonal Skills
+ Interpersonal Skills
+ Team Work
+ Customer Service Orientation
+ Diversity Relations
Communications
+ Communication
+ Listening
+ English Language Proficiency
+ Applied Reading
+ Telephone Etiquette Skills
+ Writing
Personal Attributes
+ Integrity
+ Positive Demeanor
+ Presentation
+ Dependability
+ Stress Tolerance
+ Adaptability/Flexibility
+ Initiative
+ Safety Orientation
Organization
+ Multi-Tasking
+ Time Management
+ Detail Orientation
+ Planning and Organizing
**Education**
High school diploma/G.E.D. equivalent
**Related Work Experience**
At least 1 year of related work experience
**Supervisory Experience**
No supervisory experience is required
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
**#LI-Onsite**
#LI-TK1
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Boutique Hotel Manager and Event Management

Bryanston, Gauteng R400000 - R1200000 Y The Wesley Boutique Hotel & Spa

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description:

We are seeking a dynamic and experienced boutique hotel manager with a knack for event planning to oversee the daily operations of our esteemed guesthouse, The Wesley Boutique Hotel. The ideal candidate must have a passion for delivering exceptional guest experiences and have a proven track record in hospitality management and event coordination. As the boutique hotel manager and event planner, you will be responsible for orchestrating memorable events while ensuring the smooth operation of our guesthouse.

Roles and responsibilities include but are not limited to:

  • Managing and coordinating staff schedules and duties, including event staff for special occasions.

  • Responding to and resolving guest inquiries and complaints promptly and professionally.

  • Ensuring the cleanliness and maintenance of guest rooms, common areas, and event spaces.

  • Overseeing the seamless check-in and check-out process for guests attending events or staying at the guesthouse.

  • Monitoring and managing guest reservations and bookings, including those for events and special occasions.

  • Implementing and maintaining initiatives to enhance guest satisfaction during their stay and at events.

  • Managing inventory and ordering supplies, including those necessary for events.

  • Planning, organizing, and executing various events, ranging from intimate gatherings to larger celebrations, ensuring each event meets or exceeds guest expectations.

Skills and Attributes:

  • Excellent communication and interpersonal skills to liaise effectively with guests, staff, and vendors.

  • Strong leadership qualities and problem-solving abilities to manage both day-to-day operations and event logistics.

  • Attention to detail and ability to multitask effectively in a fast-paced environment.

  • Capacity to work both independently and collaboratively as part of a team, fostering a positive work environment.

  • Experience in hospitality or guest services, with a demonstrated background in event planning and management.

  • Familiarity with reservation management software and event planning tools is advantageous.

Requirements:

  • Must possess your own or reliable transportation and hold a valid driver's license.

  • Minimum of 3 years' experience in a similar managerial position within the hospitality industry.

  • Willingness to live on-site as a live-in manager.

  • Flexible availability to work weekends and public holidays, as required.

  • Fluency in English is essential; proficiency in other languages is beneficial.

Expected start date: Immediate (Urgently hiring)

Job Type: Full-time

Ability to Commute:

  • Bryanston, Gauteng (Required)

Job Type: Full-time

Experience:

  • Hospitality: 3 years (Preferred)

Work Location: In person

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Assistant General Manager (Gauteng, Centurion) General Management · ANEW Hotel Centurion

Centurion, Gauteng ANEW Hotels & Resorts Pty

Posted 11 days ago

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Job Description

Overview

ANEW Hotel Centurion is looking for an Assistant General Manager to deliver exceptional guest experiences and financial performance while developing teams and managing stakeholder relationships.

Key Responsibilities
  • Strategic Leadership
  • Drive business strategy
  • Lead management team
  • Develop talent
  • Manage stakeholders
  • Build culture
  • Guide innovation
  • Ensure compliance
  • Achieve targets
Financial Management
  • Control P&L performance
  • Manage budgets
  • Drive revenue growth
  • Optimize costs
  • Maximize profitability
  • Monitor KPIs
  • Report performance
  • Direct investments
Operational Excellence
  • Ensure service quality
  • Maintain standards
  • Direct departments
  • Implement SOPs
  • Monitor compliance
  • Drive efficiency
  • Manage resources
  • Lead improvements
Stakeholder Management
  • Engage owners
  • Build relationships
  • Direct communications
  • Manage partnerships
  • Lead negotiations
  • Support development
  • Guide strategy
Team Development
  • Build capabilities
  • Drive performance
  • Manage talent
  • Lead engagement
  • Foster culture
  • Guide careers
  • Ensure succession
  • Direct training
Required Skills
  • Strategic planning and leadership
  • Financial and budget acumen
  • Operations expertise
  • Stakeholder management
  • Team management and development
  • Business strategy
  • Industry knowledge
  • Change management
  • Guest and customer relations
  • Problem-solving and decision making
  • Sales and marketing knowledge
  • Health and safety compliance
  • Technology and software proficiency
  • Communication and interpersonal skills
Performance Metrics
  • Financial targets
  • Guest satisfaction
  • Team engagement
  • Quality standards
  • Revenue growth
  • Market position
  • Asset value
  • Brand standards

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