What Hotel Groups Jobs are in South Africa?

About the Role Our client, a distinguished premium hotel group with properties across **Gauteng**, is seeking an analytical and strategic Revenue Manager to oversee revenue optimization for their **Benoni**-based operations. This role is critical in maximizing room revenue and profitability through effective pricing strategies, inventory management, and demand forecasting. The ideal candidate will possess a strong understanding of the hotel industry, advanced analytical skills, and proficiency in revenue management systems. This **Hybrid** position allows for a balance of strategic planning and on-site analysis at the **Benoni** property, offering flexibility while ensuring close alignment with hotel management. You will be instrumental in driving financial performance and maintaining a competitive edge in the **Gauteng** market. Key Responsibilities

• Develop and implement dynamic pricing and inventory strategies to maximize occupancy and RevPAR.
• Conduct daily analysis of market trends, competitor pricing, and demand forecasts.
• Manage room inventory across all distribution channels, including OTAs, GDS, and direct bookings.
• Collaborate with Sales, Marketing, and Operations departments to align revenue strategies with business goals.
• Prepare regular revenue performance reports and present findings and recommendations to senior management.
• Identify opportunities for incremental revenue through upselling and cross-selling initiatives.
• Oversee the implementation and utilization of the hotel's Property Management System (PMS) and Revenue Management System (RMS).
• Monitor channel performance and optimize distribution strategies to ensure cost-effectiveness.
• Conduct regular audits of rates and availability across all booking platforms.
• Stay abreast of industry best practices and emerging revenue management technologies.

Requirements

• Minimum of 4 years of experience in Revenue Management, preferably within the hotel or hospitality industry.
• Proven ability to analyze complex data sets and translate insights into actionable strategies.
• Strong proficiency in revenue management software (e.g., Duetto, IDeaS) and PMS systems.
• Excellent understanding of pricing strategies, market segmentation, and demand forecasting.
• Strong analytical, quantitative, and problem-solving skills.
• Effective communication and presentation skills, with the ability to articulate complex information clearly.
• Bachelor's degree in Hospitality Management, Business, Economics, or a related field.
• Experience with **Hybrid** work models and comfort with on-site responsibilities in **Benoni**.
• Knowledge of the **Gauteng** hotel market dynamics is advantageous.
• Detail-oriented with a high degree of accuracy.

Benefits Our client offers a competitive salary with performance-based incentives and a comprehensive benefits package including medical aid and a retirement fund. This **Hybrid** role provides flexibility, combining remote strategic work with essential on-site presence in **Benoni**, **Gauteng**. Opportunities for professional development and career advancement within a leading hotel group are significant. Employees benefit from hotel stay discounts and access to ongoing training programs. Be part of a professional and results-oriented team focused on driving profitability and operational excellence in **Benoni**. This is an excellent opportunity to grow your career in revenue management within the dynamic **Gauteng** hospitality sector.

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** 7 East Pier Road, Cape Town, The Western Cape, South Africa, 8001
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
We are seeking a dynamic Groups & Events Manager to champion our conference and event sales strategy and position our hotel as the premier destination for corporate gatherings in Cape Town. In this role, you will proactively call on PCOs (Professional Conference Organizers) and corporate clients, building strong relationships to secure high value conference and event bookings. Success in this position means consistently achieving both personal and team revenue goals, while driving customer loyalty through service excellence at every stage of the client journey. With a focus on representing the hotel's brand in the corporate and events market, you will ensure our venues remain top of mind for high profile gatherings. The ideal candidate will bring proven experience in groups and events sales, a strong network with corporate clients and PCOs, and a track record of exceeding sales goals. Exceptional communication, negotiation, and relationship building skills, combined with a passion for delivering outstanding client experiences, will set you apart in this exciting opportunity.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year of experience in sales and marketing or related professional area.
**CORE WORK ACTIVITIES**
**Building Successful Relationships that Generate Sales Opportunities**
- Proactively builds and strengthens relationships with existing and new customers to enable future bookings. Activities could include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Event Management.
**Engaging in Sales Activities**
- Researches and develops new leads for property business.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Upsells each business opportunity to maximize revenue potential.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue**
- Identifies new business to achieve personal and location revenue goals.
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the location based on market conditions and location needs.
- Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
**Additional Responsibilities**
- Executes brand's Customer Service Standards and property's Brand Standards.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
**Please note we can only consider candidates who have the right to work in South Africa**
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa, 7925
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
Safety and Security
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
+ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
+ Complete appropriate safety training and certifications to perform work tasks.
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
+ Maintain awareness of undesirable persons on property premises.
Policies and Procedures
+ Protect the privacy and security of guests and coworkers.
+ Follow company and department policies and procedures.
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Maintain confidentiality of proprietary materials and information.
+ Perform other reasonable job duties as requested by Supervisors.
Guest Relations
+ Address guests' service needs in a professional, positive, and timely manner.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Communication
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
+ Support all co-workers and treat them with dignity and respect.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
Physical Tasks
+ Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
+ Ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces.
+ Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
+ Stand, sit, kneel, or walk for an extended period across an entire work shift.
+ Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
+ Move at a speed that is required to respond to work situations (e.g., run, walk, jog).
+ Visually inspect tools, equipment, or machines (e.g., to identify defects)
+ Move through narrow, confined, or elevated spaces.
+ Move over sloping, uneven, or slippery surfaces and steps.
+ Move up and down stairs and/or service ramps.
+ Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Housekeeping Protocol
+ Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.
+ Identify and report preventative or other maintenance issues in public areas or guest rooms.
+ Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
+ Respond promptly to requests from guests, Front Desk, or At Your Service requests.
+ Transport cart to assigned area and position securely, following procedures for cart positioning.
+ Return cart to designated area at the end of shift.
+ Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
+ Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
Guest Rooms, Villas, and Suites
+ Enter guest rooms following procedures for gaining access, such as knocking three times, saying "Housekeeping," and ensuring vacancy before entering.
+ Report missing hotel/resort property and damages to room to manager/supervisor.
+ Limit access to guest rooms while cleaning by following departmental procedures.
+ Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
+ Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
+ Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
+ Remove trash, dirty linen, and room service items from room and balcony/patio.
+ Check that all appliances are present in the room and in working order (e.g., hair dryer, television and remote, DVD player, microwave).
+ Straighten desk items, furniture, and appliances and restore to original positions.
+ Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
+ Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
**C** Interpersonal Skills
+ Customer Service Orientation
+ Team Work
+ Diversity Relations
Personal Attributes
+ Safety Orientation
+ Presentation
+ Dependability
+ Integrity
+ Positive Demeanor
**Education**
No high school diploma/No G.E.D. equivalent
**Related Work Experience**
No related work experience is required
**Supervisory Experience**
No supervisory experience is required
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated._ _ _ _Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_\#LI-Onsite_
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** 7 East Pier Road, Cape Town, The Western Cape, South Africa, 8001
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts - to get it right for our guests and our business each and every time.
**CRITICAL TASKS**
Guest Relations
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Housekeeping Protocol
+ Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
+ Respond promptly to requests from guests, Front Desk, or At Your Service requests.
+ Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
+ Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
+ Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
+ Comply with quality assurance expectations and standards.
+ Return cart to designated area at the end of shift.
+ Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
+ Fold cleaned linen into designated size, either by hand or using folding machine.
+ Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
+ Perform other reasonable duties as requested.
Guest Rooms, Villas, and Suites
+ Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).
+ Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
+ Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
+ Enter guest rooms following procedures for gaining access, such as knocking three times, saying "Housekeeping," and ensuring vacancy before entering.
+ Limit access to guest rooms while cleaning by following departmental procedures.
+ Remove trash, dirty linen, and room service items from room and balcony/patio.
+ Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
+ Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
+ Report missing hotel/resort property and damages to room to manager/supervisor.
Public and Employee Spaces
+ Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
+ Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
+ Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
+ Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
+ Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
+ Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
+ Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.
Communication
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
+ Support all co-workers and treat them with dignity and respect.
Safety and Security
+ Complete appropriate safety training and certifications to perform work tasks.
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
+ Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow any local Training requirements & Guidance
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Maintain awareness of undesirable persons on property premises.
+ Support all co-workers and treat them with dignity and respect.
Policies and Procedures
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Follow company and department policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Protect the privacy and security of guests and coworkers.
**CRITICAL COMPETENCIES**
Interpersonal Skills
+ Customer Service Orientation
+ Team Work
+ Diversity Relations
Personal Attributes
+ Safety Orientation
+ Presentation
+ Dependability
+ Integrity
+ Positive Demeanor
**PREFERRED QUALIFICATIONS**
**Education**
Higher Education, Diploma or equivalent
**Related Work Experience**
Minimum 6 months work experience
**Supervisory Experience**
No supervisory experience is required
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
\#LI-WG1
\#LI-Onsite
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Act as the central contact point for all leisure-related reservations and guest inquiries. Convert inquiries into confirmed bookings through proactive selling of accommodation, spa treatments, dining, and day packages. Collaborate with the Leisure Supervisor to coordinate guest itineraries and ensure the seamless delivery of leisure experiences. Provide accurate information on the estates facilities, packages, and promotional offers. Maintain guest satisfaction and loyalty through efficient service, attention to detail, and personalised communication. Support the Reservations Manager in optimising occupancy and revenue from the leisure reservations function. Guest Enquiry Handling and Communication Reservation Processing and Administration Sales, Upselling, and Revenue Optimisation Coordination and Guest Experience Management Operational Support and Reporting Skill requirements: Advanced understanding of hospitality reservations processes and leisure operations (spa, dining, events). Familiarity with Opera, Protel, or equivalent PMS and online booking platforms. Solid grasp of guest journey principles within the luxury leisure sector.

Employment Type:

Permanent Employment

Industry:

Hospitality and Tourism

Work space preference:

Work Onsite

Ideal work province:

Gauteng

Ideal work city:

Pretoria

Salary bracket:

R 12000 - 15000

Drivers License:

CODE B (Car)

Own car needed:

Yes

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Portswood Road, Cape Town, South Africa, South Africa, 8001
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
Safety and Security
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
+ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
+ Complete appropriate safety training and certifications to perform work tasks.
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
+ Maintain awareness of undesirable persons on property premises.
Policies and Procedures
+ Protect the privacy and security of guests and coworkers.
+ Follow company and department policies and procedures.
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Maintain confidentiality of proprietary materials and information.
+ Perform other reasonable job duties as requested by Supervisors.
Guest Relations
+ Address guests' service needs in a professional, positive, and timely manner.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Communication
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
+ Support all co-workers and treat them with dignity and respect.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
Physical Tasks
+ Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
+ Ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces.
+ Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
+ Stand, sit, kneel, or walk for an extended period across an entire work shift.
+ Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
+ Move at a speed that is required to respond to work situations (e.g., run, walk, jog).
+ Visually inspect tools, equipment, or machines (e.g., to identify defects)
+ Move through narrow, confined, or elevated spaces.
+ Move over sloping, uneven, or slippery surfaces and steps.
+ Move up and down stairs and/or service ramps.
+ Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Housekeeping Protocol
+ Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.
+ Identify and report preventative or other maintenance issues in public areas or guest rooms.
+ Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
+ Respond promptly to requests from guests, Front Desk, or At Your Service requests.
+ Transport cart to assigned area and position securely, following procedures for cart positioning.
+ Return cart to designated area at the end of shift.
+ Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
+ Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
Guest Rooms, Villas, and Suites
+ Enter guest rooms following procedures for gaining access, such as knocking three times, saying "Housekeeping," and ensuring vacancy before entering.
+ Report missing hotel/resort property and damages to room to manager/supervisor.
+ Limit access to guest rooms while cleaning by following departmental procedures.
+ Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
+ Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
+ Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
+ Remove trash, dirty linen, and room service items from room and balcony/patio.
+ Check that all appliances are present in the room and in working order (e.g., hair dryer, television and remote, DVD player, microwave).
+ Straighten desk items, furniture, and appliances and restore to original positions.
+ Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
+ Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
**C** Interpersonal Skills
+ Customer Service Orientation
+ Team Work
+ Diversity Relations
Personal Attributes
+ Safety Orientation
+ Presentation
+ Dependability
+ Integrity
+ Positive Demeanor
**Education**
No high school diploma/No G.E.D. equivalent
**Related Work Experience**
No related work experience is required
**Supervisory Experience**
No supervisory experience is required
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated._ _ _ _Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_\#LI-Onsite_
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

Job Overview:

To provide professional, efficient, and memorable reservation services for all leisure guests, ensuring that accommodation and leisure experiences (such as spa treatments, day packages, dining, picnics, and special events) are seamlessly coordinated. The role enhances the guest journey by personalising offers,
optimising revenue opportunities, and promoting the full range of experiences that define the luxury leisure brand of the company.

Requirements:

• Matric / Grade 12
• Hospitality or Tourism Diploma or equivalent tertiary qualification preferred
• Minimum 2-3 years experience in hotel reservations and/or leisure coordination within an upmarket or luxury environment is a must.
• Experience with spa or wellness reservations is an advantage.
• Demonstrated strength in guest liaison and sales conversion.
• Experience working within a structured, policy-driven environment with formal SOPs and reporting requirements.

Knowledge :

• Advanced understanding of hospitality reservations processes and leisure operations (spa, dining, events).
• Familiarity with Opera, Protel, or equivalent PMS and online booking platforms.
• Solid grasp of guest journey principles within the luxury leisure sector.

Skills :

• Excellent written and verbal communication; clear and gracious telephone etiquette.
• Highly organised with strong administrative competence.
• Proven accuracy in data capture and attention to detail.
• Confident selling and service orientation.
• Skilled in Microsoft Office Suite and CRM tool.

Other skills:

• High level of integrity, reliability, and accountability.
• Professional, courteous, and customer-focused manner.
• Proactive and self-motivated.
• Willingness to learn and adapt to new systems, processes, and product ranges.

Responsibilities:

• Act as the central contact point for all leisure-related reservations and guest inquiries.
• Convert inquiries into confirmed bookings through proactive selling of accommodation, spa treatments, dining, and day packages.
• Collaborate with the Leisure Supervisor to coordinate guest itineraries and ensure the seamless delivery of leisure experiences.
• Provide accurate information on the estates facilities, packages, and promotional offers.
• Maintain guest satisfaction and loyalty through efficient service, attention to detail, and personalised communication.
• Support the Reservations Manager in optimising occupancy and revenue from the leisure reservations function.
• Guest Enquiry Handling and Communication
• Reservation Processing and Administration
• Sales, Upselling, and Revenue Optimisation
• Coordination and Guest Experience Management
• Operational Support and Reporting

Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.

About the Role
As Storeman, you will play a critical role in receiving, controlling, storing, and issuing stock while ensuring compliance with HACCP, health and safety, and sustainability standards. This position requires a hands-on individual who is organised, physically fit, and committed to maintaining high operational standards.

Key Responsibilities
Receiving & Stock Control

• Receive, inspect and verify all incoming deliveries against purchase orders and delivery notes.
• Identify and report discrepancies, shortages, damages, or quality concerns.
• Ensure invoices and supporting documentation are accurately processed and signed off.
• Store goods correctly and maintain organised storage areas.

HACCP, Compliance & Sustainability

• Conduct and record temperature checks for dry stores, fridges and freezers.
• Follow HACCP procedures and corrective actions where required.
• Maintain FIFO stock rotation and monitor expiry dates.
• Support internal and external audits.
• Ensure storage areas meet hygiene, safety and Green Key sustainability standards.

Inventory Management

• Maintain accurate stock records and assist with stock level management.
• Participate in monthly stock counts and full stock takes.
• Monitor slow-moving, obsolete or excess stock and report accordingly.
• Assist with stock optimisation initiatives.

Pest Control & Storage Standards

• Conduct routine inspections for pest activity.
• Maintain accurate records and follow up on treatment actions.
• Ensure all storage areas remain clean, safe and compliant.

Team Collaboration

• Work closely with Procurement, Kitchen, Food & Beverage, Housekeeping and Maintenance teams.
• Ensure stock is issued efficiently and professionally.
• Assist with training and guiding team members on store procedures and best practices.

Minimum Requirements

• Minimum 2 years' experience in a hospitality stores, warehouse, receiving or food service logistics environment.
• HACCP knowledge and exposure highly advantageous.
• Experience working with stock control systems and digital record keeping.
• Strong understanding of FIFO, stock rotation and inventory control principles.
• Good numerical accuracy and attention to detail.
• Physically fit and able to lift and move stock safely.
• Excellent organisational and communication skills.
• Honest, reliable and able to maintain confidentiality.
• Ability to work efficiently under pressure in a busy hotel environment.

The Ideal Candidate
You are someone who:

• Takes ownership of your responsibilities.
• Works well with multiple departments.
• Maintains exceptional standards and attention to detail.
• Identifies opportunities to improve processes and efficiency.
• Understands the importance of compliance, hygiene and stock accuracy.
• Leads by example through professionalism, integrity and teamwork.

Why Join The President Hotel?

• Join Cape Town's most loved hotel during an exciting journey toward luxury.
• Work within a values-driven culture built on Teamwork, Respect, Innovation, Accountability, Passion and Integrity.
• Be part of a team committed to sustainability and service excellence.
• Develop your hospitality career within one of Cape Town's premier hospitality destinations.
• Company contribution to medical and pension

Employer Description

Time Share Resort in St Lucia, KZN

Job Description

Our client is seeking an experienced and dynamic couple to oversee daily operations and deliver exceptional guest experiences.

Key Responsibitlies:

• Oversee all resort operations including accommodation, housekeeping, maintenance and guest services.
• Manage budgets, financial reporting and ensure profitability.
• Lead, train, and motivate staff to maintain high service standards.
• Coordinate marketing initiatives and guest engagement activities.
• Ensure compliance with health, safety and environmental regulations.
• Build strong relationships with shareholders and guests, ensuring satisfaction and repeat visits.

Qualifications

• Minimum of 57 years proven experience in resort or hospitality management.
• Demonstrated success in managing a Share Block Resort with time-specific operations.
• Strong financial acumen and ability to manage budgets effectively.
• Relevant tertiary qualification in Hospitality, Tourism, or Business Management preferred.
• NO PETS

Skills

• Exceptional leadership and team management skills.
• Strong communication and interpersonal abilities.
• Problem-solving mindset with attention to detail.
• Ability to work under pressure and adapt to seasonal demands.
• Commitment to delivering outstanding guest experiences

Benefits

Support in securing suitable local accommodation, with a contribution toward rental costs.